Vodafone India Complaints & Reviews

i have recharged my vodafone no but it was not recharged yet and amount is deducted from my sbi account and my reference id is MSBI[protected]IGE5561109 TRANSFER TO [protected] BILLDESK TRANSACTION A so plz let me know where my amount has gone.

Dear Sir,

I have submittem my request for Mobile number portability from BSNL prepaid to Vodafone Prepaid at your vodafone Mini store on[protected], 12:30 PM. Your executive of vodafone mini store told me this will take 7 days to covert my number from BSNL to Vodafone. Its already 14 Days passed but its still not activated.I have visited Vodafone Store three times but no result found and came to know that they have still not started process to conver my number from BSNL to Vodafone. This is really very bad service of Vodafone which causes Customer unsatisfaction.
Please help me regarding this.

My BSNL Mob. NO: [protected] (Which needs to convert in Vodafone)
Location where request submitted: Vodafone Mini Store, Opp to Axis bank, near elpro chowk, Chinchwad, Pune-411033.

Hello,

The complaint is regarding wrongful deduction of charges. My data pack was expired on 23.11.12 , then i had turn off my data package which is down under Setting / mobile network of my mobile.

Further to above, then i had.connected to wifi at my relatives place, which shall not have any nexus with vodafone Internet usage and was having a balance roughly of Rs 160. However in d morning i got a pop up message from your part that your prepaid account balance is Rs Nil.

I have tried my efforts to rectify d same, but it was in vain. Even would like to tell you that customer executive at your end don't even know how to talk instead of being polite they try to be our bosses which is not acceptable in any case.

Sir I want my call and messages details of my number has I want to know how much iam getting charged every month my mobile number is [protected] I want from september to december details please do send it to my email id

I am using Vodafone connection with plan NC_DL_MV_ENT99Special. As this corporate plan, I spose to get 250 M2M local minuts and 200 or 300 message free every month ; however they have charged me for messages and I have only done 58 messgaes in a month.

I don't know why they make mobile bills complicated. They just want to make fool of their customers. This is not the metter for 15 or 20 bucks, I just want to highlight how make bills as per their benefit.

i am having vodafone prepaid no [protected] and i want to change it in postpaid,
i have given the documents for postpaid and also received the Sim for postpaid no but my no has not been converted in postpaid


the request has been given on[protected]
document collected on[protected]
form no :- CDLA -024471

till now the no is not converted for that i have called your company executives for that but they are not giving proper response and
they are not attending call if attends say i will check and give response to u in some time but time never comes and now a days cut my no.
executives i called there no given below

[protected] prakash negi

[protected] manish mehta

[protected] RM arvind

even i have sent email to nodal officer mail delivery failed
email to nodal.[protected]@vodafone.com
vodafonecare.[protected]@vodafone.com


i tried to call nodal it ask for complaint docket no


for that i called on 198 they not generated any complaint cut my call second my call transfered to verification department


prepaid helpline say to call postpaid helpline
postpaid helpline say to prepaid helpline

Bad Customer Service at branch


The CSR's from vodafone, kalyan (w) branch does not have manners to speak with the customers coming to the branch using absolute abusive and rough language her name is Suhana yell at customers

Dear Sir,

I have purchased Vodafone Sim on May 2012, Number -[protected]. on 4th of december I have asked for Portability number which has been provided to me. but on the same date my number was disconnected for non usage saying that you have not fulfilled the criteria of minimum balance of Rs. 200 per 1/2 yearly which according to them was 130 (As per telephonic conversation with Customer care executive) only but as per my knowledge it is around Rs. 1000. So this disconnection of my account is causing serious problem to me which they are saying that you have to go to Vodafone Store which is 60 Km. away from my home. My recharges Are as follows:-

Date Time Mobile No. Amount Order ID Payment Status Transction ID
1.[protected]:15 PM [protected] 30.00 R44890603c12 ICICI SUCCESS 80393676
2.[protected]:48 PM [protected] 100.00 R67794925b12 ICICI SUCCESS 79542984
3.[protected]:49 PM [protected] 120.00 R55733612a12 CCAVENUE SUCCESS 74766068
4.[protected]:49 PM [protected] 45.00 R[protected] CCAVENUE SUCCESS 72235714
5.[protected]:05 PM [protected] 60.00 R[protected] CCAVENUE SUCCESS 71603136
6.[protected]:46 PM [protected] 60.00 R[protected] CCAVENUE SUCCESS 70915393
7.[protected]:23 PM [protected] 60.00 R[protected] CCAVENUE SUCCESS 70417496
[protected]:13 PM [protected] 60.00 R[protected] CCAVENUE SUCCESS 69675912
9.[protected]:28 PM [protected] 100.00 R[protected] CCAVENUE SUCCESS 68555792
10.[protected]:58 PM [protected] 45.00 R[protected] CCAVENUE SUCCESS 68524057
11.[protected]:52 AM [protected] 53.00 R[protected] CCAVENUE SUCCESS 65668541
12.[protected]:21 PM [protected] 100.00 R[protected] CCAVENUE SUCCESS 65403560
13.[protected]:28 AM [protected] 31.00 R[protected] CCAVENUE SUCCESS 65374002
14.[protected]:32 PM [protected] 53.00 R[protected] CCAVENUE SUCCESS 65260493
15 .[protected]:21 PM [protected] 53.00 R[protected] CCAVENUE SUCCESS 64937959
16.[protected]:07 PM [protected] 100.00 R[protected] CCAVENUE SUCCESS 64378988
17.[protected]:59 AM [protected] 100.00 R[protected] CCAVENUE SUCCESS 63903601
18.[protected]:12 AM [protected] 59.00 R[protected] CCAVENUE SUCCESS 63114388
19.[protected]:12 AM [protected] 50.00 R[protected] CCAVENUE SUCCESS 62454975
20.[protected]:48 PM [protected] 100.00 R[protected] CCAVENUE SUCCESS 61759770
21.[protected]:59 AM [protected] 100.00 R[protected] CCAVENUE SUCCESS 63903601
22.[protected]:12 AM [protected] 50.00 R[protected] CCAVENUE SUCCESS 62454975
23.[protected]:48 PM [protected] 100.00 R[protected] CCAVENUE SUCCESS 61759770

So kindly help me out,

Narendra kumar Kesharwani
[protected]

Hi,

I am an employee of Accenture Private Services Limited and I sent the Vodafone company a request regarding my migartion of VODAFONE Number - [protected] from Post Paid to Pre - Paid . I am a regular customer of vodafone Company even my whole Friend Circle and Family members are using your Service . But now since i am in Hyderabad I am facing such a worst Service that it made me to raise a complaint against this company.



1.My TATA- DOCOMO Pre- Paid no- [protected] was converted to VODAFONE POST PAID without my knowledge when i went for Mobile Number Portability .

2. When i asked the VODAFONE Employee to convert my number from Post Paid to Pre Paid - They told me that I have to wait till 3 months for this Process.


3 . I payed my last Bill of 25th November in time and then applied for Migration of my Post Paid (The mail is shown below) :-

From: "Vodafone Care" <corporatecare.[protected]@vodafone.com>
Date: Oct 29, 2012 12:08 AM
Subject: Regarding migration from postpaid to prepaid of your Vodafone number [protected] [REF:[protected]]
To: <[protected]@gmail.com>

Dear Mr. Sharma,

Thank you for your e-mail dated 28-Oct-2012 about migration from postpaid to prepaid for your Vodafone connection [protected].

With regard to your e-mail, we wish to inform that, in order to convert your Vodafone number from Postpaid to Prepaid, we request you to clear your outstanding amount and kindly visit any of our nearest Vodafone store along with the following documents:

? Prepaid Application Form (Available in Vodafone store),
? 1 Latest Passport size colour Photograph,
? Copy of Photo Identity Proof,
? Copy of Permanent Address Proof,
? Copy of local address proof.

You would also need to make a payment of Rs. 100 towards postpaid to prepaid talk time value.

Once the conversion is done and your Vodafone number is activated in prepaid, you would automatically receive a talk time of Rs. 87, along with lifetime validity. As per the lifetime clause, in order to continue using the same number, a cumulative recharge of Rs. 200, every six months, is mandatory. If this condition is not fulfilled, your number will be permanently deactivated.

Please find listed herewith, the tariff details, applicable post migration:

Call Rates
Local VF 2 VF 1paisa/second
Local VF 2 others 1paisa/second
STD VF 2 VF 1paisa/second
STD VF 2 others 1paisa/second


SMS
Local 50paise
National 50paise

Other details
Tariff Validity 3Yrs

For details of Vodafone Stores please click on the following link:

http://www.vodafone.in/existingusers/HnS/Pages/happytohelp.aspx#

In case you need further help, do call or e-mail us. We will do our best to help you.


Happy to help

Rajesh Kulesh

Vodafone Corporate Relations
For Enquiries: 111 or +91-[protected]
For RequestComplaints: 198 (Toll free from Vodafone mobile phones within the home network)
Fax number: +[protected]
E-mail: corporatecare.[protected]@vodafone.com
Website:www.vodafone.in


---- Original Message ----
From: [protected]@gmail.com
Sent: 28-Oct-2012 13:06:50
To: corporatecare.[protected]@vodafone.com
Subject: Postpaid Migration

Hi,

I am not comfortable with Vodafone services available in postpaid regarding
3G services etc.

So, Change my number from postpaid to prepaid and let me enjoy the prepaid
services of Vodafone.

Find my Vodafone number below.

*[protected]

*Thanks,
*Puja Sharma*






4. I got the Pre Paid Sim and the VODAFONE Employee told me it will get Activated within 48 working Hours but when it was still not working i went TWO times to the VODAFONE Store - Infront of Image Hospital, Madhapur , Hyderabad .

It was told to me that i have to pay RS. 585 then only my Post Paid will get converted to Pre Paid because i used my Post Paid Number . So i told them What should i do if i don't have any other OPTION or other Number to use for Official purpose as this is the only number I use for my Office work . Atleast they should have told me that I have to STOP using this Number till my PRE - PAID did not get activated so that i sholud not have to face new BILL for the new month. when i went to their STORE again they told me Pre paid will get activated tomorrow for sure............ But it was not done.Then i called thei CUSTOMER CARE 198 and asked them to let me talk to their LEADS ; after calling so many times they made me to talk to their Supervisor and he suggested me to Drop a mail to - corporatecare.[protected]@vodafone.com. i did the same but no response from their side and still i have to use my same POST PAID number as I don't have any other option and my PRE paid sim they gave me is still not activated.




What is this? I already Paid my November Bill then why should i pay this amount ? Unknowingly I used my number and i got the BILL of RS- 585 for using it.

Can you please let me know the Solution of this issue.................... It was asked to me to write an email to you regarding this issue from one of our Team Lead only. I am not going to Pay any Amount for my number as I am not Satisfied with the SERVICE Information provided to me from VODAFONE FOR this issue.

Hello I got a msg from vodafone happy to help that 35 rs is deducted for subscriptiin of biscoot pack which is not activated by me. This happened twice in last 15 days. The site automatically deducts subscription money of Rs35 a week from my vodafone account balance. i have not subscribed any offer, never accepted any T&C's.Please help me to fight againt this fraudulent way of taking money from customer by vodafone.my mobile number is [protected].

Dear sir

I would like to inform you that,22/11/2012 i call to Vodafone costumer care for some complain .after he suggested me for change prepaid connection to postpaid connection and he send his staff to my home for collect money + id pruff or some document.his agent inform me within 2 day my number will be converted to postpaid but 14 day will be completed .he not convert my number prepaid to postpaid. also he not return my money of id pruff .more than 20 time i call to costumer care 111 he not give me any favorable reply.my connection number is [protected].

so i request to you please take necessary action against company.

Thanking you

sirtullah khan
720/18 jakir nagar
zamia nagar okhla

NEW DELHI 110025
.

Hi sir
nice to meet you i need call list and sms details of my no [protected].please send to my mail these details thanking you sir .......

I am facing a very bad signal problem in my area from the last one and half month. I tried but could not complain for signal through the Vodaphone Care.I am using the sim from many years and is satisfied with its services otherwise. Need help regarding the same soon!

I'll Recharge My Vodafone Prepaid With Rs.149 GPRS Pack.. After 25 Minutes Of Recharge I Get A Message.. Your Data Pack Has Been Activated But When I Check My Data Usage That Show 0 MB..... Whats The Fault....
My Vodafone No. - [protected]
Trans ID - RB[protected]
City & State - Asansol ( West Bengal )
Please Help Me :(

Nano sim is not available in stores.
They committed many times it'll come, but whenever i reach store, they say another day!!

dear sir,

actually i want to summery incoming callduration details and incoming message details.year[protected] current date.my mobile number - [protected].

regards,
s.habeebu rahuman

Respected Sir,
My mobile no is [protected],Will you please give all the aout going and incoming calls details for the period[protected] to[protected]

Kindly do the needful
Akhil Das T

dear all

i have a vodafone number [protected] of haryana sonipat.i do not activate any services and company deduct amount of rs60 from my balance. i talk to costmer care executive Prince Sharma and he refuse me to back money. i do not activate any services every month some amount is deducted from main balance.i make many complaint but in vain

contact no. [protected], [protected]

e mail [protected]@yahoo.co.in

reagards

Dinesh Kumar Bansal

hello sir,
i'm annoyed with the unexpected deduction of recharge balance from my vodafone prepaid([protected]) ,so iwant to analysis last month transactions & call history ,message sending details of my number....so kindly try to give to deatils to my mail id:spriyanka00.[protected]@gmail.com...i hope u will clear my problem

I have been writing to vodafone for giving me false information and no action has been taken as of now :
Writing series of events that happened
This is i guess 3rd or 4th time i am writing to you,No action has been taken and i am not satisfied with your response,Here i am writing series of events:
1)I get my 3g rs 250 plan which gives me 1GB data,i call 1st week of oct to conform with the customer care executive, he tells me the plan is active and i am pleased to inform you sir that we are giving 1gb free with 1 gb ,i conform are you sure i will get 2 GB 3G data with my Rs250 plan he replies ,Yes SIR
2) I get my bill and see i have not been given 1GB data and rs 133 have been charged for excess use, i login a complaint there and then, i get a call back from vodafone complaint dept within 3 days,i tell him about what vodafone customer care executive said and the complaint dept executive disconnects, i didn't get any call regarding what solution has been done.
3) I write again 3 times but the complaint is closed on checking on my vodafone status, without any action 3 times
4) Then i write to appellate dept
5) Then i call vodafone customer-care dept talk to the executive tell him my complaint ,he tells me that there is an error from vodafone's end and the extra charge will be reversed and i will be getting 1GB free with 1 GB ,Here are details of that call with the executive
Name of exec- ashish dalwai, call time and date- 13:11 and 16/11/2012 Complaint no-[protected]
6)Then i get a call from appellate dept telling me we are sorry but you havent been charged anything extra and you will be given 1gb only with rs 250 plan
now what do i do with the executives tell me that ? how do i trust them the information they are providing is not false, rs 130 extra is not a big amount,But what if i would have used thinking i have 1gb free (then as per extra charges my bill would have been 1024x2=2048 rs) i wouldn't have been able to pay that amount just because your customer care executives misguided me.
Tell me a good reason why i shouldn't go to a consumer court and file a complaint for false promise,misguiding customers and not solving the problem faced
Name- Vivasvaan Bhatnagar
Mobile no- [protected]