Vodafone India Complaints & Reviews

I have been writing to vodafone for giving me false information and no action has been taken as of now :
Writing series of events that happened
This is i guess 3rd or 4th time i am writing to you,No action has been taken and i am not satisfied with your response,Here i am writing series of events:
1)I get my 3g rs 250 plan which gives me 1GB data,i call 1st week of oct to conform with the customer care executive, he tells me the plan is active and i am pleased to inform you sir that we are giving 1gb free with 1 gb ,i conform are you sure i will get 2 GB 3G data with my Rs250 plan he replies ,Yes SIR
2) I get my bill and see i have not been given 1GB data and rs 133 have been charged for excess use, i login a complaint there and then, i get a call back from vodafone complaint dept within 3 days,i tell him about what vodafone customer care executive said and the complaint dept executive disconnects, i didn't get any call regarding what solution has been done.
3) I write again 3 times but the complaint is closed on checking on my vodafone status, without any action 3 times
4) Then i write to appellate dept
5) Then i call vodafone customer-care dept talk to the executive tell him my complaint ,he tells me that there is an error from vodafone's end and the extra charge will be reversed and i will be getting 1GB free with 1 GB ,Here are details of that call with the executive
Name of exec- ashish dalwai, call time and date- 13:11 and 16/11/2012 Complaint no-[protected]
6)Then i get a call from appellate dept telling me we are sorry but you havent been charged anything extra and you will be given 1gb only with rs 250 plan
now what do i do with the executives tell me that ? how do i trust them the information they are providing is not false, rs 130 extra is not a big amount,But what if i would have used thinking i have 1gb free (then as per extra charges my bill would have been 1024x2=2048 rs) i wouldn't have been able to pay that amount just because your customer care executives misguided me.
Tell me a good reason why i shouldn't go to a consumer court and file a complaint for false promise,misguiding customers and not solving the problem faced
Name- Vivasvaan Bhatnagar
Mobile no- [protected]

I have an connection with vodafone [protected] . During the bill for the month of November 2012, an amount of Rs.1702/- is being raised which was an shet ock to me. I raised the issue with the company for explanation. On my repeated request the amount of Rs.1300/- appox charged under the head of mobile internet services is not requested/concurrened by me for services. In return mail it has been communicated that for promotion services we charged actual and raised amount is appropriate and verified by them.

my compaint is how an services get initiated without the consent of the subscriber and charged accordingly.

Kindly take up my isssue for solution by insturcting vodafone to revert the expenses. It is not out of context that disputed bill amount is already deposited with service provider in order to avail services unintrupted and approved for disconnection of services due to non payment of the bill .

Regards


Poonam Sood

Dear Sir/Madam,

I would like to analyze my full calls usage list from 2nd september 2012 to till date as feel that there is a discrepancy in charging amount for the calls made. my mobile number is [protected] . Please send this to my registered mail ID [protected]@rediffmail.com on priority.


Regards,
Tareena Kouser

Dear madam or sir,

My complaint is that i cannot even call some my fnds number on some time.i already call your customer for several times.they said there is no problem in their system.but am asking that if my frnds number is out of coverage area or even switched off i cant call them from another number.ok and some times my frnds got some sms even without knowing me.i reported this for several times even if my problem cannot get solved.i already worked before in your organization,if your are doing to me like this then how you can solve others problems and my balance is going down with out knowing me.i think my phone has some mistake so that i changed my phone,still this problem is occurring,what i want to do know.plz take it as seriously and plz monitor that if anyone is entering your site or plz monitor that some one hacking or not.make it to solve this problem as soon as quickly.its a request.iam using this sim more than 2 years..iam working as marketing head in kozhikode so many of my customers is calling to this number,so plz take it as seriously and make a solution for these problems.first i used nokia 6300 at that time in my phone internet is working automatically,so i changed the phone to other now iam using local set still it is showing so many problems like this iam asking that what i want to do now.i changed even so many phones.

I shifted from airtel to vodafone about 6 months back. my plan details are 500 rs monthly renta(postpaid)l..500 mb of 3g usage, 1100 mins of local and std mins and 500 sms..roam like home offer where in im not charged roaming for anywhere in Maharashtra...In my current bill of 2261, my total mins used is 1391 mins(that is 291 mins in excess of 1100 mins). so ideally i should be charged 145.5(291 x 0.50/min)..but they have charged my 450 rupees for the extra usage. Secondly, they have charged me 350 for roaming, when I never went out of Maharashtra, and they are not willing to accept their mistake. I have paid the bill but Cant let these cheats go scot free. I request you to help me out on this one.

Thanks,
Sudarshan

i want to block my number [protected] as it is being lost 2days ago at jorhat
myself Sudip banerjee. my mail id is [protected]@gmail.com
for confirmation of any authenticity plx do find me in contact via my mail
kindly do the needful as early as possible. also it is live nd is in use

Hi..
I am having vodafone prepaid connection and I am using Internet in that. I have done online recharge on 25th November which is the last day for my Internet pack for Rs. 147 (2GB Internet pack). Very next day my Internet disconnected. When I check the balance it is in negative. I called customer care regarding this, they told it is auto renewal mode. I just can't understand what is that "Auto renewal mode". It is just a reason to make people fool by telling some technical words. Then I argued with them that where is the amount (Rs. 147) for which I have recharged. Finally they said they will credit this amount in my account within 48 hrs, but till now it is not done. I am totally dissatisfied with the customer service. Moreover that stupid customer service guy took nearly 30 minutes which is chargeable. Please help in this regard.

Hi,

I am a Vodafone user my no. is [protected], Vodafone has charged me
huge internet bill of Rs. 5000/- for which when I have complained to
them, they simply said that they can not reverse it and don't even
bothered to check in there systems for any problems, and i am sure
they are having some issue, and that I need to pay the complete bill,
As per them I have used 3 GB of data transfer in the month of
October. But when I checked my mobile phone for internet usage it says
only 3.1 GB for download and 500 MB for upload. and the billed usage
for last month from there side which was for the month of September I
had used 1.8 GB, it is my mistake that I have not checked my last
month bill clearly and paid them the whole amount. The question is if
I have used almost 5 GB in 2 Months then why my mobile is showing me
only 3.1 GB o[censored]sage. When asked the same question to Vodafone guys
they say that it may be problem with my phone, I am not sure then how
come it showed me the right usage other time.

I am using a plan of 1.5 GB of internet usage on 3G for Rs 375/- and
my previous bills has never gone above this.

Request you to please look into this.

I am a Vodafone user my no. is [protected], Vodafone has charged me
huge internet bill of Rs. 5000/- for which when I have complained to
them, they simply said that they can not reverse it and don't even
bothered to check in there systems for any problems, and i am sure
they are having some issue, and that I need to pay the complete bill,
As per them I have used 3 GB of data transfer in the month of
October. But when I checked my mobile phone for internet usage it says
only 3.1 GB for download and 500 MB for upload. and the billed usage
for last month from there side which was for the month of September I
had used 1.8 GB, it is my mistake that I have not checked my last
month bill clearly and paid them the whole amount. The question is if
I have used almost 5 GB in 2 Months then why my mobile is showing me
only 3.1 GB o[censored]sage. When asked the same question to Vodafone guys
they say that it may be problem with my phone, I am not sure then how
come it showed me the right usage other time.

I am using a plan of 1.5 GB of internet usage on 3G for Rs 375/- and
my previous bills has never gone above this.

Request you to please look into this.

Conversation with Vodafone people.

"Corporate Care MUM
Nov 22 (4 days ago)

to me
Dear Mr. Singh,

Thank you for your email dated 20/11/2012 regarding bill clarification
for the Vodafone mobile number [protected].

We apologize for the inconvenience caused to you and delay in reply.

With regard to your request and as per our telephonic conversation, we
have confirmed that, 3493580Kb usages have been done in the Nov_12
invoice and as per data plan free usages discount has been calculated.
Post free usages have been charged as per base rate 2p per 10KB which
are indeed accurate.

Hence charges against data usages are correctly charged and we are
unable to pass the waiver for the same.

In case you need further help, do call or e-mail us. We will do our
best to help you.

Happy To Help,

Shrikant Durgade.
Vodafone Corporate Relations

Vodafone Care
Contact numbers
For Complaints / Requests: 198 (toll free)
Fax number : +[protected]
Vodafone Care: 111 or +91-[protected](toll free from home circle)
E-mail: corporate.[protected]@vodafone.com
Website: www.vodafone.in
---- Original Message ----
From: [protected]@gmail.com
Sent: 20-Nov-2012 15:43:52
To: corporate.[protected]@vodafone.com
Subject: Re: Vodafone bill issue -- too much bill.

No this is not correct and would like further investigation into this,
you simply mean that i am using more data than what is being
registered by my handset, which in case is the right data. I know my
data usage and it never goes beyond a limit of 1gb, my handset is
being used primarily to check
Mails and browse sites, and if you cannot rectify it, may be the
consumer court can.

Regards.../om

On 16-Nov-2012, at 17:20, Corporate Care MUM
<corporate.[protected]@vodafone.com> wrote:

> Dear Mr. Singh,
>
> Thank you for your e-mail dated 14/11/2012 with reference to bill clarification for the Vodafone mobile number [protected].
>
> We sincerely apologize for the delay in response and inconvenience caused to you.
>
> We have revalidated your bills and wish to inform you that there is no discrepancy in the bills.
>
> As per telephonic conversation with regard to your e-mail, we would like to inform you that, for mentioned Vodafone number 3G Rs 375/- 1.5 GB free plan has been activated. As pr our records you have been used data more than 1.5 GB hence the charges would be applied.
>
> We would also like to inform you that, you have been charged correctly as per the usage towards the VMC i.e. 2p/10kb.
>
> Also, you can check the data balance by sending the following SMS DATA<space>BAL To 111(Toll free).
>
> We regret to inform you that, we would be unable to reverse these charges since they are indeed accurate.
>
> We assure you that our Billing System accurately monitors and records usage of each SIM Card. This ensures that you are billed only for that service which you have actually utilized.
>
> In case you need further assistance, please do call or e-mail us. We'll do our best to assist you.
>
> Happy to help
>
> Pramila Diwate
>
> Vodafone Corporate Relations
> Contact numbers
> For Enquiries: 111 or +91-[protected]
> For Request Complaints: 198 (Toll free from Vodafone mobile phones within the home network)
> Fax number: +[protected]
> E-mail: corporate.[protected]@vodafone.com
> Website: www.vodafone.in
> Now check & download 13 months call details absolutely free for your postpaid number. Logon to www.vodafone.in & go to My Vodafone.
>
>
>
> ---- Original Message ----
> From: [protected]@gmail.com
> Sent: 14-Nov-2012 11:17:43
> To: corporate.[protected]@vodafone.com
> Subject: Vodafone bill issue -- too much bill.
>
> Hi Customer Care,
>
> I have received this months bill for Rs 5087/-
>
> My usage is being calculated in my phone too, which i have attached with
> this mail. I have already made a payment of Rs. 800/- for my no. All the
> charges are of my internet plan(data usage), and from my phone's data usage
> logs i do not find using this much of the data. My utilization is only for
> 3.5GB from July till 2 days back. My bills for data usage has never gone to
> such an extent except this bill and those times I was downloading stuff.
> This month though I have not used the internet extensively from my phone
> still my bill is huge and I am using this same handset from last one year.
>
> I would like you to rectify this at the earliest, else I need to take this
> to the consumer forum.
>
> My vodafone no. is [protected]


> --
> Thanks,
> Om Prakash Singh
"""

Attached: Screenshot from my mobile internet usage.

I am vodafone customer using sim card no.[protected],on the behalf of Himanshu.m.mehta.I wanna permantely disconnect this card.The problem is that my bill is appx 3000 rs, of the month of november.before that our bill was coming between 200 to 300rs per month.The problem as been occurred due to ur customer care service. so pls stop my sim service and i am not pay this bill amts.

thanking you

Dear Sir,

My vodafone number is [protected]. I had used my debit card to recharge my vodafone prepaid of Rs 1001/- on 26.11.12 and the balance got deducted from ny account but I did not got any topup. I also complaint in vodafone call centre and every time i call up they say it will be credited back into my account in 5 working days.

again on 01.12.12 i used my debit card to recharge my vodafone perpaid of Rs 555/- and the balance got deducted from ny account but I did not got any topup.

Im hoping that amount of RS 1556/- for both the transaction is credited back into my account.

Thanks & Regards,
Aaryan.

I Wish to inform i am vodafone costmer my mobile no-[protected]. I was not taking this service DNLD-TV_ALL CHANNEL_W_50-SM But automatically activate this service my no & deduction 50 rupees my account date-29/11/2012 .
Therefore I request you to kindly delete this service DNLD-TV_ALL CHANNEL_W_50-SM & reterun my 50 rupees

This is the first time I am writing a complaint for any service provider. I have been using Airtel since years now and I haven’t got any problem with them so far. I started using one more number that my company (Dell Services) provided me and my number [protected] is a corporate number. I was not in Delhi and India for few months and I wasn’t able to make my payment of Rs. 1800 however as soon as I came back to Delhi I made a payment of Rs. 2064 from my credit on my number [protected] but now Vodafone is not releasing my number as they said its a VIP number and now they cannot give me my number back. What sort of service provider they are? I want to use my number and they are not releasing my number and asking for money to give me my number back. How does it make sense? When the payment was made on to their store in CP they said yes its under my name and 2064 is the amount that is due after the late charges therefore I made my payment with my late charges. PLEASE HELP ME TO GET MY NUMBER BACK AS ITS REALLY IMPORTANT FOR ME AND MY WORK AS ITS A CORPORATE NUMBER AND ALL MY CLIENTS HAS THAT NUMBER NOW. I HAVE BEEN FACING THIS PROBLEM SINCE A MOTH NOW THATS WHY I AM COMPLAINING.

my mob plan is post paid 99 rental which has taken from 21/11/2012 of this month for mob no.[protected]. i strongly regret to tell you that since last four days your all executive on 111,198,117 are just fooling me regarding activation of CLIP and SMS service. This is very shame-fool for Vodafone that for customer like us who have your service since last 15 years are getting such harassment merely for a plan change. At last i am compelled to lodge a complaint against your very very poor service. Also i think your network is not in need of customers.. I really regret for service provided by your executives. Please resolve the matter at top priority if possible or else i would like to close my connection with your company.

I subscribed to try Vodafone 3G by paying 101Rs (for 300MB) which is valid for 30 days. Right from the time i registered, Vodafone tech support was so bad that they could not help get the settings done for my HTC phone. Being an engineer i figured it out myself!! ... (Guys you are decade away from where we are, i guess Vodafone tech can still only support Nokia 1100)...

This 3G that they promise is a BIG SCAM. they do not have network of 3G in most of the areas and rarely switches from 2G to 3G! ... Most of the places it runs in 2G and the money is absolutely not worth!!...

Since yesterday eve (29th Nov 2012) the 3G is not working and the mobile is failing to connect to internet. Customer care team is replying that "there is a problem sir we cant help it" ... when i ask if my validity will be extended for a day then they have No answer for it! ...
I would want to know why Vodafone is cheating ppl giving 2G (90% of time time) in the name of 3G charging more money from the customer.

The network dropping in 3G is also sooo bad that my i have missed many calls just because i subscribed to 3G!! .. i am never going to subscribe to 3G again and soon i am thinking of changing the network provider!! ...

even after applying for a bbm package of 399 which includes internet and bbm usage with the email accounts,there has been a deduction of 300rs in the accounts not at one shot but at several times in the name of SESSIONS cost,at an average of 3rs per deduction.I would have left it had i used the internet,but even without a usage there has beeen a deduction and i hereby want my money credited back to my number asap.
My phone number is [protected]

Sir,

Complaint against Vodafone - Happy2 help service.

Vodaphone has been constantly deducting my prepaid account for Happy2help services that I have not requested/authorized. My mobile device no +91 [protected] on account of Rs.1 store. Please do the needful to stop this unauthorized deduction & refund my deducted amount in my mobile account immediately without any further deduction.

Hope to get your prompt action in the matter & stop the services immediately.

Best regards.

Location, - Thevara, Ernakulam, Cochin, Kerala


Thanks & Regards,

Vodafone is looting people in the name of mobile internet. I am a new vodafone customer. Recently I used the internet connection on my mobile, without any plan activated. I got shocked by seeing the bill amount for this. I had used a internet data usage of 200MB, and it costed me around 2000/-.

What kind of pathetic billing is that..?? All the plans has some limit of the data usage, and after that only they charge 10p/10KB. But for me they charged directly 10p/10KB. But I enquired in the vodafone care, they told negligently that they cannot help me on this.

Horrible billing. They just want to loot people on any grounds. I am going to change to the operator, who will provide me the proper way of billing.

Thanks and Regards,
Ananth Kumar.

I am a Vodafone postpaid customer, Bangalore. I was shocked when I got huge amount of bill Rs.1500. When I called and asked custmer care, everybody told that is because of my too much local calls. I spoke to 3 customer care executives and all three said same. But later, by itemized bill I came to know that it was because of Vodafone Live!!

I am charged 659 rupees extra due to Vodafone Live!. I never told anybody to activate it in my mobile. If you say it is basic service in mobile, why customer care executives or vodafone care executives are not informing about this service?

This is very wrong and I am unhappy with those who says "Happy to help you". Without my knowledge this was active. Even when I asked vodafone care they did not tell me about Vodafone Live.
I do not want to pay for Vodafone Live! service which was active without my knowledge.

Hello sir/mam,

I am a customer to vodafone. I ported to vodafone expecting that services will be better than my former service provider but i am sorry to say that i am very-very unhappy and disappointed.

I am using a blackberry bold -2 [9700] model and have activated the bls plan [399] on 25th oct, 12 but till date i am not able to utilize any of the bb services. My main balance is being regularly deducted automatically irrespective o[censored]sage.

I talked with vodafone customer care agents several times and for hours spending my time and money. Escalated the matter to their managers even but all was waste to me. I was provided a ticket number too which is[protected] which is useless for me.
Now for the last few days, whenever i call any of the vodafone customer care numbers ie; 111, 198 or [protected] but i am not routed to the customer care agents which has actually irritated me a lot. I have spent the money and still not able to have the benefits.

I sent an escalation mail to vodafone nodal centres and customer care and in response i received a call from some mr. Hrehan who took few details from me and promised that i, ll be receiving a call the same day but more than a week has passed, no call.

If someone can help me here, i, ll be very thankful.

Thank you.

-swapnil sharma-