| Address: Bangalore, Karnataka |
Hello, I'm using vodafone service from past 5 years and frequently I'm having problems. They say "Happy to Serve" but I would say its should be Happy to take MONEY. Vodafone have the worst the worst customer service and their agent are not educated and no proper knowledge about their work. On November 22nd I did a online recharge of 200, my balance got deducted from bank but never got the recharge balance in my phone. On 23rd November I spoke to agent called NIRMALA, she said there could be some Vodafone server problem that’s the reason the recharge did not go through however she said the balance will be credited within 72 hours. Today is 27 Nov, yet my balance is no where to be seen. I called CC again and some old excuses. Spoke to MOHAMMED the supervisor, same all and now they are blaming my bank stating it was the problem from the bank that their server was down. Kept me on hold for almost 10 min and finally spoke to floor manager who also gave the some and excuses which is true lie.
My question is why is their Slogan “HAPPY TO SERVE” when they can’t serve and when they don’t solve the issue of customer. At the same time I would like to advise Vodafone agents that if they are telling a lie they should lie the same thing, not that one agent say something, another agent say something different and goes on with sup and manager. All these people keep saying different different things which are hard to believe.
Vodafone carries the worst reputation.
Imsu
Bangalore
Dec 5, 2016
Complaint marked as Resolved Verified Support
Nov 28, 2012
Vodafone India Customer Care's response Hello Imsu,
Please provide your contact number at http://bit.ly/Ypujkm so that we can address your concern as soon as possible.
Regards,
Vodafone Customer Care.
Vodafone — wrong update
Hi,I am inform you that I am a Vodafone customer. I am using this[protected], Prashant Kumar ) last 8 month. I had not any type problem first 7 month. but last month create by Vodafone & courier company bulk problem. 3 update your system bill received at home. but not reached the bill my home. ( no home change no address change). but I had given you advance payment. who is wrong. Vodafone/courier/me.
I already more then 20 times compliment to call center & 1 time visit Vodafone care . but no solution. I required solution quickly. I am not waiting..
I have required courier company name 3 time POD scan copy of as per your call center ( 17, 22 may, & 2 jun). & detail all person reached my home. I have no time.
Please find the detail & do the needful.
Prashant kumar
[protected]