Vodafone India Complaints & Reviews

Dear Sir,
I have come to know from Airtel and Vodafone that there are
so many prepaid mobile connections are issued on my name
HASMUKH KANAIYALAL BHAVSAR
I would like to inform you that i have no any vodafone prepaid
connection on my name i have never purchased vodafone prepaid sim
I am requesting you to verify your records and if found any
connections on my name it should be bogus and not purchased
by me So please cancel it as early as possible and inform me
My email id is bhavsar.[protected]@yahoo.com

Thanking you with awaiting positive response.

Hello, I'm using vodafone service from past 5 years and frequently I'm having problems. They say "Happy to Serve" but I would say its should be Happy to take MONEY. Vodafone have the worst the worst customer service and their agent are not educated and no proper knowledge about their work. On November 22nd I did a online recharge of 200, my balance got deducted from bank but never got the recharge balance in my phone. On 23rd November I spoke to agent called NIRMALA, she said there could be some Vodafone server problem that’s the reason the recharge did not go through however she said the balance will be credited within 72 hours. Today is 27 Nov, yet my balance is no where to be seen. I called CC again and some old excuses. Spoke to MOHAMMED the supervisor, same all and now they are blaming my bank stating it was the problem from the bank that their server was down. Kept me on hold for almost 10 min and finally spoke to floor manager who also gave the some and excuses which is true lie.

My question is why is their Slogan “HAPPY TO SERVE” when they can’t serve and when they don’t solve the issue of customer. At the same time I would like to advise Vodafone agents that if they are telling a lie they should lie the same thing, not that one agent say something, another agent say something different and goes on with sup and manager. All these people keep saying different different things which are hard to believe.

Vodafone carries the worst reputation.

Imsu
Bangalore

Hi,

I had done porting from Vodafone to Airtel but got the bill from Vodafone of Rs 11000/- that to only for 15 days of internet usage only. However my monthly charges with vodafone never crossed more than 3K then how come did they charged such a huge amount.

I was recharging my friend's number for amount of rs 333 using my payback card number.[protected]. The payment was deducted at payback gateway but it failed after that.

When one recharges amount of rs 10,it will never fail but when it comes to amount above rs 300,u will deliberately fail it and harass your customer.

While contacting payback CC,they quoted me this number.3036645 either get it recharge or get it refund and while Vodafone TN [protected] states that they donot have any update.

Why will I get the points refunded when I had requested for vodafone recharge.
Immediately recharge with rs 333 and confirm or else refund it with 1 day else I will taking legal action as I lost 1332 wah points for your fake tieup.




Why am I being victimized for all malpractices adapted

hello i am shobha. recently i got my number ported 20 days back from bsnl to vodafone. started using vodafone connection after one week. but within few days my outgoing calls were barred. i was asked to resubmit my photo and identity proof which i submitted on 19th. again my incoming calls were barred without any intimation. when called customer care the answer was same to resubmit my photo and address proof which i submitted again i submitted today[protected] morning 11 am. the problem is not solved and inspite of giving the documents. the customer care people talk very rudely instead of helping there are very arrogant. please help me solve the problem

I have been using vodafone number- [protected], i was using blackberry services on friday 23rd november i had opted to change the plan from bb129 to bb399. i recharged the voucher of 399 and as asked i had deactivated my bb earlier plan. the same was deactivated on friday itself. today after 5 days still my plan is not activated and like a fool i have been talking at the call center and every time i call the executive says it will take 24hrs. after 24hrs i call they 40 hrs and next time i call back they say 12 hours ..etc... its so mentally irritating . leaving all your work you have to have to wait to talk to them at call center and there they are not to help you but to harass you more. and still my services are not activated.

Dear Forum,

I have very harassing experience from vodafone, I'm using postpaid number & recently activated 2G services. it was on 98rs 1 GB data free, but when i start using it without any intimation the Internet services bared. once i raised this query to vodafone customer care they said my credit limit is crossing which is 2800, therefore i have to pay 80% of credit limits amount. i was surprised for 98rs usage i have to pay 1400 which will adjusted in my bill. Instead of paying the amount i waited that till next month it will be reactivated again, but to my surprise they didn't activated my services. than i requested to stop the services also requested that if I'm not using the services it should be adjusted to my bill. i made the request for revising the bill in between my services were bared, still no response from vodafone than to activate the services i paid the 1000rs for my bill of 1163 rs. Again i made request than again i was explaining the executive ( Vidyasagar) & he said i need to go to the vodafone center. I can share the email communication for the same.

Regards,
Ira Khamparia
[protected]@gmail.com

Dear Sir / Madam

I am using a Vodafone Service - [protected] . I had opted for Blackberry Plan on my phone in August 2011 . I have been using that service till October 31st 2012 . I had to change my phone due to fault in my phone . I had applied for cancellation of all the plans and asked for normal Rs 99/- Rental Plan .

Even after repeated request the service got deactivated on 6th nov 2012 . After which they have been activating all kinds of other services with request .
Services like - Itemised bill , Vodafone Live , Rental plan of Double value 299 .

It has been a really mental harrasment where every morning i have to follow as to which plan is changed and what has been activated and deactivated .

Regards
Sumeeth Haran

my vodafon sim [protected] no activet

I am victim of vodafone post paid connection( [protected]) delhi.I am trying to contact customer care through nos. 198,[protected] and 111 but i am unable to speak to customer care.i am post paid customer of vodafone delhi for last 2 years.inspite of repeated attempts,IVR system says "press 9" as soon as i press 9 call gets disconnected...this causes lot of inconvenience and i am unable to enquire about any services and billing.
My contact details:
Brajesh
Mob no: [protected]

Sir,
I recharged my vodafone number [protected] with Rs.149 internet plan yesterday[protected] and got activated the plan within half hour.. And i surfed through internet yesterday night and today morning.. But after 3:00PM i didnt get the internet, when i connect it disconnects, and i checked the data balance by dialing *111*6#. But it shows no plan activated. When i checked my data plan yesterday, it showd with the validity till december 24th. I called cc, but the call couldnt be connected, I want a legal reply..hope it will solve soon..

Hi,
I am using 2 Vodafone 3G postpaid dongles [protected] & [protected]. I am repeatedly getting higher bills, irrespective of my usage.

The service on both the numbers was discontinues from since 18+ days with the reason to make interim payments on unbilled usage, which I am much sure did not crossed my 3G connection plan limit. and still I am got a bill of 5K+ and 3.5K+ on my both the numbers. You are asking me to pay for what I had never used.

This is a fraud bill. I am very much disappointed with the service Vodafone and its so called "happy to help" customer care.

Pls consider as a serious matter and stop cheating with customers.

Thanks & Regards,
Sachin

Dear Sir
i have lost my mobile last Sunday (18 nov 2012).
I have given information to Police and get DDR from police Station Sarabha Nagar Ludhiana & handover to Mr. Deepak Sharma @ vodafone store, mall road ludhiana on 21st Nov 2012. But mr. Sharma told me "your doc. not update.
I have port my mobile Number from Airtel to Vodafone on 25.11.2011 via Vodafone mall road store with all required document and after one hour my number was port in vodafone.
After March i have received a call from vodafone customer executive for all document and i have submitted again all my document to mall road vodafone store. but till now my current documents are not update with my number.
now my number is stolen and i want to swap my number. Now i m facing problem From 1 week about document which not update by vodfone from Nov' 2011.
Sir' kindly sort out my issue immediately.


Prince Narang
Mob.[protected]
Running No.[protected]

Dear sir,

I am deepak bhardwaj

I have a postpaid connection of vodafone no-[protected]. And this connection monthly limit is only 800rs p. M given by vodafone to me. But next month the vodafone company send to me a bill of one month 6000 rs. I call to vodafone customer care to verify this bill and they said to me that i used 3g internet and download data but i have been activated my 3g plan also on my connection.
So, i don't pay my bill because they said to me pay for a wrong bill.

My complaint is this firstly when vodafone tell me my connection limit is 800rs so, without asking me and without aware me. When my connection limit is 800rs p. M. Than how my bill of 6000rs why are increased my connection limit in one month, when they increased my at least should be aware me. When i talk to customer care they ignore my request and pressure to me for submit full amount of my bill which is decided by vodafone.

Secondly now they send me notice for paying bill and every time customer executive call me for bill.
Why are give me notice and call i want to pay my bill but right bill amount not a wrong bill amount. If i cross my connection uses limit than intimate me but i have no information by vodafone company. Now they call regularly for bill but when i cross limit why they are not informed me, so, it means its plan game. Why are i pay

So,

Please help me for settlement of this bill i want to pay my all amount of my bill but which is actual or right amount. And help to give waiver in bill by which i pay easily and stop my vodafone connection.

When connection limit - 800 rs / pm
How bill amount - 6000 rs

Thanks

Deepak bhardwaj
[protected]
[protected]

My vodafone mobile number is [protected]. I have been receiving SMS from Vodafone for past few months on "Love Tips" although I have never activated this service on my number. This leads to random deduction of amount from my prepaid balance. I have tried to stop it by calling customer care (111, 198) and the nodal officer[protected], but none responded. The messages are irritating me a lot and I don't like being disturbed by such messages. I would like Vodafone services to look into this matter urgently and stop this service immediately.

Hi,
My name is Ashish Chugh and I had applied for a Vodafone Cellular connection in May 2012. After filling paper work it was informed to me that the card will not be activated due to some signature issue. I did not use the card, however a bill and court notice has been issued to me from Vodafone seeking Rs 766.34/-

Relationship Number: 1.24428612
Cell Number: [protected]

Request you to take this case up.

This is regarding an unexpected jumbo bill received for this month. I was a corporate plan user of vodafone from past several years. I was using a non-gprs phone till the last month. I got a new gprs enabled phone and was using it from the prevoius month. As gprs was enabled, I used it for checking mail, maps and a little browsing on that too 2g, for which the total data usage according to customer care was 517 mb. For this small amount of data usage I have been billed 6891 rs. Firstly, I was not aware of the zero-rental data plan. Secondly, I was not intimated about this when I started to use this, I only got usage intimation at the time when it was 4500 rs with credit limit upto 5000. I was shocked seeing that, and immediately called your customer care and I was told this might be due to some wrong billing calculation and there was no need to worry at all as I hadn't enabled any gprs plans also, I was advised to get back after I get the bill for the current cycle. When the bill came with 6891 rs with increased credit limit (I am not sure on how u can set a credit limit without my concern) , I again called the customer care and they told me that as I haven't enabled any plans - like 1 gb for 99 rs, I have to pay 6891 rs for even half of that - 517 mb, and that's there process. How misleading and different is the information given by 2 different customer care personnel(happy to trouble instead of help). The strange thing is that there is no option/Informal msgs for tracking the data usage, should I count the bytes manually(which is absolutely impossible) when I access internet? this is completely unacceptable. Even to know some information from the government there is an rti(right to information) act. Rti is a fundamental right of the customer, which you have not been providing to track the data usage. If this is how vodafone serves their customers I would not be interested in this service anymore. I won't even recommend this for my colleagues.
I am really annoyed and frustrated at this. I am not going to pay this definitely and will be approaching customer court (also saw similar cases against vodafone on consumercourtforum website) for this and will disconnect from using your network services,
also I will contact my companies hr as I took the corporate connection from my company and will explain them on the incident and will circulate an cautionary email against using/Opting for vodafone's services to all the employees of my company, if vodafone is not waiving off this months rental reasonably.

I had applied for new Vodafone connection . I had given all required documents to executive on 8th Nov, and he committed that it will be activated within 2-3 days. but when it is not activated within time lines than I started followups but no response recd from the supervisor who sold the connection to me. when i escalated the matter to the vodafone customer care than the agency member called me on Friday 16th Nov and committed that it will be activated within two days. but the same thing happened again, On sunday 18th Nov I called up again and he said that it will again take two days to get activated. But on monday 19th Nov I got a call from the agency that they don't know how to fill the form correctly thats why its getting rejected again and again and they offered me to take the security amount back. I agreed to take the amount back and he committed that they will refund the amount on tuesay 20th Nov. But till now I have not recd the amount. regarding this issue I mailed to vodafone customer care and nodal office. But still not recd the response from them.

Its like harassing the customer bcoz of company or agency fault, as in this case there no fault from my side but i am suffering bcoz of that.

Thanks
Ajay Kumar
[protected]

To whomsoever concerned

I initially had a Vodafone prepaid account. I switched to a postpaid plan later which was a 150 rental with 199 unlimited internet pack. I was informed that once the verification was done, the 150 rental postpaid plan with unlimited internet pack would get enabled. Within 2 days my prepaid was deactivated and the postpaid connection was activated without the unlimited internet option. Upon enquiring with the customer care, I was informed that the internet pack would be enabled post-verification. I don’t understand, why was my postpaid activated without verification. Both the postpaid and unlimited internet request was placed at the same time and should have been enabled at the same time as well.

Due to unavoidable circumstances, I had to use the internet knowing I’d be charged for it. My services were barred saying I had exceeded my credit limit of Rs.500. I was never informed about this credit limit. And if this was the case, why did my bill exceed Rs.500. It was allowed to exceed more than 600. I ended up paying around 600 rupees for data charges, which ideally I should have not been charged for, if you had promptly enabled my postpaid service with unlimited internet, the way I had requested initially. I did not want to pursue this issue, as I felt it would be a waste of time, since most of the customer care agents don’t know what they are talking about and do not provide correct information. And of course, to avoid the long wait time that I have to go through every time I call your customer care.

After a month, due to slow internet speed, I had called the customer care asking for a 3G internet pack that I could use on my existing 2G postpaid connection. I was just asked to send an sms to enable this pack and apart from this, there was absolutely no additional info provided. I did not see any improvement in the internet speed in spite of waiting for one whole day. I called back the customer care and was informed that I had to change some settings in the phone to get 3G speed. Upon enquiring, I was assured that I’d be able to switch between 2G and 3G internet profile using the phone settings. I was able to get 3G speed after changing the settings. I had specified that I would need my 2G unlimited internet along with 1GB 3G internet pack and was assured that this was the case.

Later on, I sent an sms to disabled the 3G internet pack assuming I would be able to use the internet using the 2G unlimited internet plan which I already have on my account. To my horrid surprise, I was charged for internet usage saying my 2G unlimited internet pack was disabled when the 3G internet pack was enabled. I was never informed about this, actually I was told that I would be able to use both.

I had sent an email to Vodafone nodal office regarding this and was called by a representative who did not want to hear my problem. He went to extent of saying that he was not worried whether I continue with Vodafone, as he only wanted me to pay. I repeatedly informed that I was not provided correct and sufficient information, to which he replied saying it was my ignorance and was sarcastic with his replies.
One of his Sarcastic answers is as below:
One question I asked is tell me where in the internet it says that when 3G is activated the other plans get deactivated, he kept saying, where in the website it says when 3G is activate, 2G will not be deactivated.

He also kept saying that the previous bill shows that 2G is deactivated on the day 3G is activated. But how in the world one will know this things when they are not informed clearly and when a request for activation is made. Also how come a request made my me for 199 unlimited plan is deactivated without informing me ? Full of hidden process to rip of customers is the plan these company's have.

If only the Vodafone customer care reps knew what they were talking and had provided accurate and complete info, this wouldn’t have happened. I have already paid Rs.700/- which sums up the monthly charges, including the Rs.199, Rs.250 for the 3G and for the plan Rs.150 and taxes applicable. I will not pay for the internet charges which incurred due to inaccurate and incomplete info provided by Vodafone customer care. The person who spoke from Nodal office yesterday[protected], said he would waiver the Rs.400+ for the previous bill, but he cannot do anything about the charges they are calculating for the next month’s bill which is around Rs.900/- for data charges till date which is absurd.

When I said I would raise this concern with Customer Court, the last rep I was talking to said he does not care, which shows there is no respect to customers in India.

Regards,
Ashok J.
+[protected]

My number [protected] was disabled by Vodafone. Though only few months ago I ported to vodafone from aircel by submitting valid documents, my number was deactivated. I visited vodafone store at complex near M2K pitampura at deepali chowk on 14/11/2012 and submitted my valid documents(Driving License and PAN) after waiting for more than 1 hour at their store. They gave me a acknowledgement receipt with ref number [protected] and told me that number would be activated in 72 hours. After waiting for 72 hours I called their complaint number 198 and they told me to call after some time. Then I e-mailed the whole matter to their customer care mail id - vodafonecare.[protected]@vodafone.com asking for help or registering my complaint. I waited for 2 days and no reply came from their side. On 21/11/2012 I mailed again to vodafone care and copied theie nodal officer's mail id - nodal.[protected]@vodafone.com. But again as expected they are 'Not Happy to help' and no reply till now. They should even inform if there is something wrong with the documents. I was able to submit the documents at their own vodafone store in second try because of mis-management at vodafone store. I dont know what kind of executives sit at their store who dont know which documents are to be submitted. Now it's been 20 days my number is out of service and I am facing huge difficulity dealing with my peers and clients in my office. I work 7 days a week and I dont have enough time to visit their illmanaged store on daily basis to submit and resubmit my documents again and again.

Please Somebody here guide me how to take further action against the company, which is harassing I dont know how many people like me. I am also attaching the screenshots of my mails sent to vodafone customer care and also the ack receipt they gave me after accepting my documents.