Vodafone India Complaints & Reviews

my name is Sangay Tshering Bhutia, from Sikkim. had called the vodafone customer care to enquire why my internet services on my mobile is not active even after recharging internet pack. I called exactly at 6:15pm from gangtok, sikkim and the customer care executive did not take my complaint seriously and kept me waiting for 10 minutes. It was repeated again during my second call. please take serious action against it and i'll file a complaint to the consumer forum here in sikkim also.

I was not able to get the itemised bill for my vodafone numbers by online.
to see the itemised bill i have to register in myvodafone but i cannot even register or Already exist but also not able to showing invalid login.ID or Password. why they want to make such mesh for getting a itemised bill. Even getting a bank statment is easier than this.

dear sir,
my vodafone number is [protected]. my outgoing call is blocked since 3 day ago.my number is activeted 2 month ago. please restart my outgoing call.thanks.
regargs:
ajay kumar s/o karniram
vill.-kolinda ka bass north
post-kolinda,
Dist.-Jhunjhunu(Rajasthan)

Our mother country is getting corrupted by business sector for their profit by exploiting the innocence of the common man. I know I will not get a solution for my problem. Still I write this comment believing that few sincere people with good heart still remain in this world.

" I bought a 2G USB stick from vodafone this month beginning of Nov 2012 under unlimited plan 599/- scheme. I could not check my mail or FB atleast. Third day I went to the Vodafone store at madurai from where i bought it. They said there is no solution for it and I was forced out. Then suddenly yesterday (Nov 21st 2012) I received a call asking me to change to 3G. And I shifted to 3G @ 850/- Plan. Now I dont have 2G or 3G neither I could browse. I have hardly used the 2G facility for 5hr totally. Kindly anybody help to solve this issue.
Arun

Vodaphone 3G services are extremely unstable in AP. The 3G network does not get connected at all. I am extremely unhappy with Vodaphone. Unfortunately I am stcuk with this network. I would avise consumers not to go for Vodaphone in AP as their 3G does not work in AP. Very rarely you get the signal for a few minutes and then the 3G switches back to 2 G and then the data signal completley goes off. Which 3G network is good in AP. Would appreciate advise so that I can port from Vodaphone.

Date:-21 November, 2012
Day:-Wednesday

Dear Sir/Mam

My complaint against Vodafone telecom. I am using a Vodafone Sim Card-+91-[protected] which is registered from my cousin’s name mr.Kaushik Solanki and in that i m suffering from unwanted Activation of Value Added Services and it’s Balance deduction. In a Vodafone customer care i registered a complaint about it but first there customer executive listen and was give me a false hope about my balance refund but till now i didn’t received and now they not given me a proper answer for it now company deduct my balance without notify me and when i am asked for it so company not given me a proper answer for it and previous matter.

Here is a Detailed Report:
1st message:-
Name:
Number: Happy2Help
Content:
Hello! Callertunes is now active on your number, as requested. This service is valid till[protected] and a 7 days rental of Rs.7 has been deducted. Your
Time: 11/15/2012 11:37:42 AM

2nd message:-
Name:
Number: Happy2Help
Content:
Hello! Games Club is now active on your number, as requested. This service is valid till[protected] and a 1 days rental of Rs 1 has been deducted. Your c
Time: 11/16/2012 6:21:11 PM

3rd message:-
Name:
Number: Happy2Help
Content:
Hello! Vodafone Daily Super Combo VF Alerts is now active on your number, as requested. Rs.3 will be charged as service rental and will be renewed daily.
Time: 11/17/2012 10:22:09 AM

4th message:-
Name:
Number: Happy2Help
Content:
Hello! 4 in 1 Sports Combo VF Alerts is now active on your number, as requested.on your Vodafone mobile phone. You will get alerts of live matches of Cri
Time: 11/19/2012 11:27:59 AM

As per above messages i had spoke to Vodafone customer care executive on dated:18/11/2012 8:57:58 AM about above services and which are not subscribed by me. and i told everything about this hence he told me that your caller tune is activated by USSD. and Gamesclub, supercombo and VF Alerts are activated by your internet. Hence i specify to customer care executive and it’s senior executive also “sir i am not opening your web-site to my internet browser so how can it could be activated and if it is activated from internet so give me a URL of it. Hence they both (Customer Care Executive and Senior Executive) fails to give this answer and they told me i am unable to give you a URL. If you want to deactivate this hence i can. after this i was demanded for refund so they told me “sorry sir we couldn’t give you a refund for this 3 services but we are able to give you refund for caller tune service.” i said ok please proceed for it and another thing please do for me it is please never activated such kind of services again. so senior executive told me Now i am activating a DND(Do not Disturb) service for your this request and about caller tune i am taking a request and you ‘ll get a request number by sms for caller tune deactivation and balance refunding and within 48hrs you ‘ll received your caller tune deduction amount RS.7.
But still i am not received a request number and balance also. And 19/11/2010 to 21/11/2012 in that period of time Vodafone deducted my another 12rs. And while i called to it’s customer care and explained to Mr.Shialesh(Vodafone Customer Care Executive) about all mater so Mr.Shailesh Replied me sir in your account 3 services was activated by you hence Vodafone charged you. and that three services name are:
VA_TRIGCOMBO DNLD 3
VA_VALUECOMBO DNLD 2
VA_TRIGCOMBO DNLD 3
(I didn’t received a message notification for these three services.) and these three services activated by you a USSD Services by *444#. i told to executive , i didn’t subscribed these three services by USSSD or Internet i want my money back. hence executive denied me all the time hence i was demanded to talk with his senior executive and he was transferred a call to senior executive but till 15 mins no one can pick up my call. after i cut a call and was make a call again but there company’s another executive Mr.Shanti repeated same story and when i was demanded to talk with senior executive but after call transferred no one pick-up till another 14 mins. after that again i cut a call and make a one another time but there mr.narotam told me a another story about my current complaint and previous complaint and he denied me for my balance refunding. In Vodafone Executive at least not ready to take my complaint so resolution of complaint is so far away.

Hence Now i am tired and so much disappointed for company’s this kind of behavior and this not happen only one time this kind of things happen with me for a past few days. Hence i am requesting to consumer court forum to you please give me a right justice from company because i am wasted my time and money and when i am asking for a proper information then company fails to provide me. I hope you will understand it and take a right action against company and notify me about this matter’s resolution as soon as possible.

Sincerely,
Amit Tank
(A Vodafone Telecom Customer)

Dear Sir,

My Vodafone mobile no is [protected]. Your 149 GPRS data pack is so tricky that first 5 to 6 days I was able to use it at around 200Kbps speed.
and got a message on 17th Nov saying "enjoy unlimited usage at limited speed" from then it is not even reaching 50Kbps speed.
I learnt from one of the Vodafone executive that company limits the speed to accommodate other users in that area.
Very funny - I cannot use internet at 35Kbps speed and Rs 149 is gone.
Why don't your mention your approx speed, plus or minus 30 Kbps in your tariff card. If you do that no body ever will recharge and lose money and curse you right.

Prasad G R
[protected]

Dear sir,
My vodafone prepaid no. is [protected] and from many days recharging is not allowed at my no. please sir do something for it. and even i am enable to connect there customer care.

Hi,

I am a corporate Vodafone Customer from past 4 years. Number[protected]. From the past 3 month I am facing issues accessing Internet (gprs) from a particular location. This issue was communicated to the customer care team. Till date their is no resolution to the issue and the customer is kept in dark. Every time when I call the customer care to check the status on the issue a new ticket is logged. Current ticket number - [protected].

I seek the support from necessary authority to take action on the same.

Thanks
Gopi krishnan

Sir,
This is to inform you that I Mr. Kaushik Bhattacharjee, Mobile No. [protected] was complaining to your Vodafone Store at Salt Lake City, Near CT Center I for disconnect my post paid Vodafone connection for this mobile number on 16.11.2012.But till now the connection has not been disconnected.I am already multiple time requested to your customer care to do that.But no action has been.

So please take some necessary steps for that matter.


regards,
Kaushik Bhattacharjee

Sir/Mam,

I am using two numbers which i ported from Aircel to Vodafone in Postpaid on 27th June, 2012.

1) +91-[protected]
2) +91-[protected]

On 8th November, 2012, I went and submitted my documents in Sant Nagar, East of Kailash, New Delhi store when I migrated my both numbers from postpaid to prepaid. The next very day, I tried log in to Manage my Account via https://myvodafone.vodafone.in/ with my ids – 1. geetbatra and 2. mrgeetbatra, but could not see any details upon logging in. For example, First call date, Last recharge date, Name, Address etc. I then e-mailed regarding the same to vodafonecare.[protected]@vodafone.com on 14th November, 2012 and did not get any reply till date. I then called 111,198 etc. to check for offers, change language etc. but instead of hearing normal IVR response, I heard a pre-recorded message asking me to submit my documents as per Indian Govt. Rules. My serves were barred on both of my numbers. Also, the quick access USSD code *111# stopped working in one the numbers i.e. [protected]. The code ended with the error Service unavailable, Please try again later. Whereas in the other number i.e. [protected] it worked fine. I also received a SMS from Vodafone on regarding the non submission of documents. I again went to the same store and asked about the matter to which the executive replied that I have to again submit my documents. I again submitted my documents on 10th November in the store on an assurity that the services will be activated within 3 working days. I was given two Counterfoils with unique ID’s – PDLA444374 and PDLA444376 and was told to call on 117 for tele-verification of my documents within 2 days. Upon calling on 117 the executive informed me that we cannot activate your number because we have not received your documents and asked me to submit my documents once again.
I again went to the Sant Nagar store and asked about the same and was told to wait for few more days as prepaid users are having such problems due to change in TRAI rules and implementation of the same.
It has been more than 10 days now and the issue is still not resolved. I have e-mailed nodal.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com and also shared my number via https://www.vodafone.in/existingusers/hns/pages/h2h.aspx but have not got any response.

Now, Both of my numbers are temporarily “OUT OF SERVICE” and i have received SMS saying that my outgoing and incoming will be BARRED within 24hours because of non submission of documents and my numbers will be SUSPENDED in 24hours.

Vodafone.care.del replied to my e-mail with a stupid response that we are not authorized to solve your problem because your e-mail address is not registered in our records. NOW, What kind of CUSTOMER SERVICE DO YOU CALL THIS ?????????????????

I request you to take action on this matter and activate all my services, unbar IVR etc. ASAP.

Thanks
Geet Batra
[protected]

I have a prepaid connection number [protected] for quite few years.This Number has a life time incoming faclity activated and was in use till 18/11/12.Yesterday a top up of Rs 333 was also made o this number.Today I am not able to use the number as the message shown is "Provisioned SIM" and its is not working nether incoming or outgoing.Also the balance is not shown.Please help to resolve this issue and activate my number.

Regards

Rajeev Jhunjhunwala

Hi,

I had completed formalities of deactivation of my 3G postpaid mobile connection - [protected] in the month of Sep (13th), I paid that month bill amount also in the month of Oct'12.

I am shocked today to see the mail that, the bill amount is overdue for the month of Oct'12, when I called customer care, I came to know that, the number is still active and falsy information put on behalf of me.

If you track the same number, it is never used since Sep 13, due to I never want that service and was under impression that, the connection was closed.

I want to roll back the bill amount charged me for the month of Oct as well as any other charge if applicable for this month in case of number is active. I have done my part of formalities already.

I am using Vodafone Network for more than 4 years. I was using prepaid and was willing to change it to postpaid. The sim card was in my cousin's name. So I wanted to change it to my name and change it to postpaid connection. Am working in TCS so thought o[censored]sing the Corporate CUG plan which is available for TCS employees in Vodafone. There was a Vodafone stall in our company and directly contacted that person and told theat person that I am using Tamil Nadu circle sim and is it possible for them to change it to Chennai circle. But that person told its not possible. So i directly mailed the customer care and Nodal officer seeking for clarification. But those people simply told theat its like business policy blah blah... blah... I dono what busy policy they have despite helping their own customers. They are treating only Chennai persons as corporates and otheer Tamil Nadu Circle people are from some undevelped rural Village it seems for them. They are asking us to go for chennai circle sim if we like to use their plan, but they wont provide the same plan for the Tamil Nadu circle customers. I have sent serious of mails and got calls from service regarding my complaint mail. They even questioned me why you are mailing like this to our officers, its like they are worried only about the complaint mails and not about the subject in theat. I then boldly told them to escalate it to anyone and I don bother as I have all the evidence. Then that person talked politely and told that they ll check and call back. I don remember that complaint no. I was desperate in having that Corporate Cug plan so I directly went to the Vodafone Center @ Cantonment (opposite to Court) in Trichy on 12th November 2012 and consulted withe the service person and he told that he can provide me that plan. Mean while he asked who is using this same plan. I told that one of my friend is having theat plan and he is from Chennai circle. The service person then checked with the system and few officials and told that they will provide me the Plan. So I submitted all the relevant documents including photo copy of my Office ID card and Pay slip which will be used to set that corporate plan for me. They told it ll take two days to be fully active. I waited and waited and waited till Next monday ie 19th November 2012 and it got activated and my corporate Plan "Talk Lots 249 CUG plan" got activated. Immediately i went to the vodafone site and created an account for me so that it would be easy for me to pay thee bills and manage my account. I checked my profile and saw my plan was Talk lots 249 CUG plan. Then on the next day ie on 20 the November 2012 I got a message from Vodafone stating that my plan has changed to talk lots 199 CUG plan. Without communicating to me I dono how can they change my plan. I havent raised any request to change my plan. I got frustrated and contacted customer service people by dialling 198. They told they ve taken complaint and they will assist me. But again I called to my circle customer care ie [protected] and asked them for explanation. But they simply bluffed that my friend was using Chennai Circle and as usual Blah blah.... blah..... I clearly asked them that whether that plan is available for TN circle people. Then they told that they dono. I asked them to connect me to any higher official people. But they told they ll check and as usual they told that all are busy. I then browsed through the site and directly contacted the officer ... i think he is higher than the Nodal officer. He told that he will raise a complaint and he told that the service people will call me in a while. My complaint no is [protected] and the person called I gave him all the details and as usual he told He will ask the service people to check and resolve my issue. I dono when I will get my problem resolved. These service providers doesnt even know the basic information we customers know. I dono how the Service Providers train their recruits. I accidently checked my tariff details and was shocked to note that my unbilled amount is 113 rupees. Within a day how come I can have this amount of Money. Again I have to complain for this too. I dono what exactly these Service providers are doing. The main reason I m not changing to other network is like my dear ones are using Vodafone and i don like to loose my number. I will fight, raise as many complaints I can, until i receive the service I need.

Raghu
[protected]

I gave requested through mail for activation o[censored]nlimited Internet Plan for my Mobile, which was confirmed by them. After one month Vodafone sent me a Bill of Rs. 10000/- saying that either pay the bill or show us the proof that we confirmed of activation of services. Now they have stopped the data services also saying that pay the bill first.

I found it very un-professional type of services............. and thinking to take action against them.

Thanks,
Jitesh
[protected]

Dear sir,

my mobile no. [protected] i need call details

Hi Vodafone,

Please stop sending this unwanted Flash SMS which is frustrating. When i am typing an sms or chatting from my mobile the yes button automatically gets pressed when ever a flash sms comes on screen. I have recently charged 20 rupees in last month bill. My number is [protected] Pradeep.

Kindly return me my balance deducted. Sorry to say but a very bad way to extract money

I am Ashish Sharma and instead of submitting all my documents i.e. photocopy of my Driving License, I am receiving a clip barrier message on ma number i.e. [protected] . please send me a solution asap on my ID i.e. [protected]@gmail.com .I will be waiting for your reply. thank you.

company has not changing my plan from postpaid existing plan to prepaid plan even after approaching them, and also i complained them regarding billing person's name correction and i had given one new photo along with application to change the billing person's name, but they have not changed the billing person name even after receiving the application..

Hi

I have a “Talk Wipro 199 CUG” corporate plan (Wipro BPO) since 2008 which is effectively a zero rental plan with unlimited free CUG. In October 2012, I planned on moving to another service provider since I needed a plan with better rates for STD calls so I sent a request for MNP. The next day, I got a call from Vodafone's Customer retention team stating that they can offer me a 149 talk special plan with CUG for Wipro BPO intact. Two days later, when I followed up with Vodafone’s customer care they informed me that the plan would be effective 14th Nov without CUG. On knowing this, I felt lied to and informed corporatecare.[protected]@vodafone.com that I only want the change in plan if it had CUG otherwise I don’t want a plan change. To this, Harmeet Kaur, representative from corporatecare.[protected]@vodafone.com responded on 19th October, and I quote-
“Thank you for writing to Vodafone regarding the tariff plan change on your Vodafone mobile number 9711****940.
We would like to inform you that as per our records when our specialized Vodafone care team called you and informed you about the 149 monthly rental plan, they have also informed you that in this plan we are not offering CUG services, that time you have denied for this same plan.
We would also like to inform you that after your denial we have not forwarded your request for the tariff plan change to 149 special plan on your Vodafone number.
Further we would like to inform you that as per the corporate deal with your organization we are not offering this same plan. If you will go with this plan the CUG services get deactivate on your number.”
On 14th Nov, 2012, I shockingly discovered that my bill plan was changed to 149 special talk plan against my wishes and without my consent/approval. When I wrote back to corporatecare.[protected]@vodafone.com they reverted on 18th Nov, 2012 and I quote Vodafone representative Roshy Varghese –
“Further, we would like to inform you that the conversations from our specialized Vodafone care team in telephonic was done on dated 19/11/2012 in which you were informed that the we are not offering the CUG services with 149 monthly rental plan, they have also informed you that in this plan we are not offering CUG services, that time you have denied for this same plan but the tariff plan was already activated on your Vodafone account on dated 14/11/2012 hence the 149 Special Plan is still activated on your Vodafone account.”
Do you see how the 2 quoted conversations from Vodafone employees differ? Now, when I demanded that my plan be changed back to the zero rental, free CUG “Talk Wipro 199 CUG plan” I am being told that the plan is no longer available and cannot be provided! I was forced to opt for one of their new plans (against my wishes) but again, they told me that the plan will be effective only from 15th Dec, 2012 and that from 14th Nov – 14th Dec, 2012 I will have to continue with the Talk 149 plan that does not have a free CUG (doesn’t have CUG at all for that matter).
I really want someone to address my plight as I feel lied by and cheated by an organization as big as Vodafone that too considering I’m a subscriber with them for 4 years! So much for being loyal.
I’m writing to you as my last hope and what I am requesting is that my old plan “Talk Wipro 199 CUG plan” continue as is
If this cannot happen, I’m happy to move to another service provider as I’d rather switch services than stay with an organization that lied and cheated.