Vodafone India Complaints & Reviews

I have purchased my Nokia C5-00 mobile in 2011 and recently I have installed MOBITRACKER software from OVI store.
On seeing my last month bill from Vodafone I have found that this software has been trying to send messages from my mobile to the destination numbers almost every consecutive hours.(Even though it is not getting delivered at the destination I am getting changed for these messages.)
Because of this my mobile bill went up by 4 time the usual amount.

I have sent several mails to the Vodafone care asking them to remove the charges since these messages were not delivered, but even now they are charging me which has reached more than Rs.1000.

I need them to revert these charges.

My Contact number :[protected]

sir/Mam,
I am using Vodafone Services through my number [protected]. I recharged my account on[protected] on 12:59pm with Rs 100 and within 2 hrs exactly on 2:05 pm and subsequently on 2:08 pm Rs. 30 for caller Tunes and Rs. 50 for Shuffle services has been deducted. i tried to complain through their toll free services to Vodafone Complaint department but to my surprise i found on dialing 198 their is no such provision for registering the toll free complaint. I called up their other complaint center which is not toll-free still they refused to register my complain and asked me to call after 1 hour so that they can connect me to their senior officer. Not only such deductions are arbitrary, they are unfair to such consumers who are still students like me. Moreover after every call the USSD are not supposed to show any VAS activating number, (as according to the consumer handbook on telecommunication available at http://www.trai.gov.in/WriteReadData/userfiles/file/measuresto%20protectconsumer...⇄ , viewed on[protected] : 3:13 pm) however they put such advertisements and these are very disturbing since their is the chance of wrongly pressing them. Moreover they do not have a compulsory toll free complaint service. 198 IVRS service is just a hoax because after you dial it they do not ahve any provision to register your complaint.
VAS can be charged to the customer only after getting verifiable confirmation from the consumer within 24 hours of activation of VAS through consumer originated SMS, e-mail, fax or letter. If no confirmation is received, within 24 hours, the VAS has to be deactivated without any cost to the consumer. but no such procedure has been followed in this case. Hence i want my immediate deactivation in this matter and refund of my money.
Thnaking You
Sucheta Bhattacharya

Hi ,
My No. Is [protected].
I have submitted photocopy my passport and my photo on 10the Nov 2012. Again I had to visit thee vodafone store again on 17/11/2012 because thee incoming calls were coming as 'Unknown' and was informed theat thee document I submitted is not updated in thee system. So, in thee evening theat problem solved. I was getting thee numbers for thee incoming calls.

And today 19/11/2012 all incoming outgoing calls blocked.Please help me it is urgent.

Withe regards,
Aparna
Please contact on [protected].
Email: [protected]@gmail.com.

Sir,
I am the retailer of Vodafone at Bundi. Distributor of bundi irritate to put balance in lapu sim(e top up sim). He pressure us to make new activitation or port into vodafone. It is affecting our vodafone customers as i am not unable to serve due to distributor neglection.

Plz take it at priority and quick action so that our vodafone customer could not be suffer. Plz acknowledge the mail easily.

Regards
Anjani Kumar Swarnkar
Bundi (Rajasthan)
[protected]

Dear sir,
I am using vodafone network for telecommunication, but last week I lost my vodafone sim during travel.I request to the company for new sim Company sent me new sim on 15th november, but company sent me unactiveted sim, therefore i request to the company for activation of sim at 17th november. Company customer care employee Mr.Manpreet & Mr.Subham told me that your sim will be activete within 4 hours.Some employee of vodafone customer care again told me your sim will be activate in 24 hour's.

So i really very hurt due to the wrong commitment.
My request number is-[protected]
please help me.

I have ported from loop to vodafone but still i receive recharge messages from loop which has made me a loss of 109 rs also the customer service is very poor because of which I am not able to file any complaint.

Dear Sir/Ma'am

my name is Rahul Saxena and i am a Vodafone user my no. [protected]

Sir, I recharged my this Vodafone number with 50rs E TOPUP at 16th NOV 2012 and at 17th of NOV 2012 i saw a msg found in my mobile which might came last night after 50-60min when i recharged my mobile with that 50rs E-topup that msg says i was charged with 30rs for some JOKE PACK!!!?

i was so angry and i tried to connect with Customer care but i could not!! then last night(17th of NOV 2012) i recharged again with 50rs E-topup and now i just saw i am low in balance!!! why!!!!?

becoz it means it was "Illegal balance Deduction by Vodafone" 2 times in last 2 days and i don't even know WHY THEY DO THIS THING ALL THE TIME...becoz it happens a lot with people...
anyway!!!

I WANT MY REFUND ASAP before i recharge again and suffer Illegal balance Deduction by Vodafone AGAIN!!!!!!!

Dear Sir,

This is to apprise you that i got a call from Vodafone Kalidas team leader and Sagar Executive has focused me to take Vodafone nos [protected] which is similar to my existing nos. he has send Pankaj to collect my documents and collect 1000/- Rs and will courier the sim card within 48 hrs. Documents have been collected on 12th Nov’12 after calling him he is ignoring my calls and after continuously calling him sometime he pick up my calls and gives false statement that we will get the courier or will send someone at your residence.

I request you to please look into this matter and give me justice.

I feel that he had misused my documents and transferred my documents to some other nos to complete their target.

My contact nos: [protected]

Kalidas vodafone team leader: [protected].

Awaiting your positive reply for the same.

Regards,

Asghar

Dear Sir,

I would like to stop deduction of Re 1/ Rs 5/- towards Live TV etc (from my mobile). I have tried sending cancel SMS (CAN ONE) several times. But it did not work. Please arrange to stop deduction immediately and also inform me right keyword to stop the deduction.

Please confirm.

Regards & Thanks
Akut
Mobile [protected]

This is regarding a complaint of one of your staff Mr. Shukla his mobile # is ([protected]). This person has visited my Home and has told me that Sir your bill payment is pending total value of 5400/- then i have checked the bill and found that there was some late fee charges added in the bill. I just asked him that why the extra charges has been added in the bill and he told me sir if you pay the bill then i will give you a discount of Rs 500/- and i paid him the bill in 2 parts. then my connection has been activated immediatly but later on after 3 - 4days again the connection was disconnected. every day i was calling him and told him that when i have paid the whole amount then why the lines are getting disconnected. the revert which i got from him was "sir hum jaante nahi hai ki kyu wo log disconnect kar rahe hai aur hum abhi aapko kuch der mein bata denge when again i was trying to call him he has switched off his phone.



After few days i visited 1 of your vodafone store in Goregaon, n i asked the staff him for the discounted of Rs 500/- which he has promised me to give. I was shocked by his reply ki sir koi discount nahi diya hai. You have to call Mr Shukla for the discount we cant do anything. I have called Mr shukla and asked him that why the discount amount was not deducted from my bill the revert he has given me was ki sir now i am not in that department mera ab interdepartment change ho gaya hai then suddenly there was another guy with the name of Deepak he has started using cheap words like bhosdike, madarchod phone rakh nahi toh maa chod dunga both of them has started giving me bad words. It was the worst experience in my life, i didnt expected this from such a Big Organisation (Vodafone service).



I want an Immediate action on this or else i will go to Consumer court & Human rights for insulting me and giving me a bad words. I will not accept any apology i need to know what action you are goingto take against him.

I subscribed to unlimited GPRS 2G plan and later called to deactivate my music station and astro pack service I inquired if a 3G plan can work with my existing 2G and the CCE stated yes and activated 1G for 250 3G plan To my shock i get to know that my 2G plan has been deactivated which i subscribed a week ago When i called in and complained on 16th Nov i was assured a resolution by 6 pm that day No calls or resolution till now I walk up to vodafone store in shakti nagar for follow up and no electricity there looked like a fish market Despite paying you guys 750 bucks i have to use data on pay per use the dumb CCE did not know his basics that 3G does not work in my location and activating that pack will kill my 2G plan and the dumb manager who promised me a resolution is forgetful i am copying this compliant on all consumer websites and your Facebook page you guys deserve it my number is [protected]

My data only plan vodafone number is [protected].I have subscribed to Rs100 per month post-paid data only plan.Recently i have misplaced the SIM card.Please issue new sim card and add talk facility in the same .

I've been using my vodafone # [protected], since almost 6 months. Since last two months they are charging me heavily, despite the fact that i've an unlimited plan for internet, which is being charged for Rs. 399/month. And as per there bill the excessive charge is for internet, which shouldn't be the case. I should only be charged 399/month for internet usage.

The unbilled amount on the 2nd or 3rd day of my bill cycle shoots to around 600/- or more.

Please resolve this issue.

Sir

Again for the last few days i am facing the same problem...Unjustified balance deductions.....I recharged my no. with Rs 10 and within few seconds my balance was 0.09 paise ..I didnt get any notification or msg regarding the balance deduction

After some time again I recharged my no. with Rs 50 and with few minutes my mobile balance balance Rs 38 from Rs 43 and then in the next 3 hours balance got deducted twice i.e from Rs 36 to Rs 20 and the from Rs 20 to Rs 11 without my knowledge...When i called customer care, the executive started arguing and talking rudely ...In the middle of the conversation ,when i was inquiring about the deduction he disconnected my call without even informing...

It happening again and again....

They still haven't resolved the prev. issue where my balance was deducted in the same manner and rather than accepting their mistake they starting blaming me...





i was using blackberry services for which i paid 400 rupees yesterday.Along with this i was having 80 rupees balance in my number but suddenly my bb sevrvices stopped working and whn i checked my balance it was Rs -40(negative Balance)

I called customer care and they are putting the blame on me that i had sent mms to people..Even if i had messaged ,how did the balance reached Rs -40(negative Balance) as when you have Rs 0 in your account you are unable to send msgs...

Along with this,i don't even know how to use mms service and if balance was deducted i didn't got any message or any popup notification.
Suddenly all the services stopped working and i was unable to make calls>then only i checked the balance

The customer care executive kept me hold for such a long time and then in the middle disconnected my call without giving me proper info..And then those people started ignoring my calls...
After callin them fr 10-12 times they attended and started saying the same.

normal facts : When you send any message to anyone a popup notification that this much balance is deduced..

I didnt got any notification

2. When you have zero balance u cannot send mms /sms or make calls...how did my Balance reach Rs - 40


Sir already i had faced a lot pf problems with vodafone when i had a postpaid number.They charged me so much at that time for no reason.Even at that time i kept on struggling to their office and calling customer care but they treated so badly..
In the end due to big bill amounts and charges for those services which i had never requested ,Vodafone sent me in a debt of almost Rs 8000
In the end due to that,i had to close my number

Now again i am facing the same mental harassment and issue due to them



please help me..




I have even clicked on the link ,filled the required form provided in the prev. complaint by vodafone but never got any reply or any support from them....Now again it has happened/.....

I am a Vodafone Prepaid Customer for the past 6 years([protected]) AP Circle. On 14 th November 2012 23:00 Hrs. I used *121# system to activate an STD plan.
These are the steps I followed.
Dialled *121#
Selected 2.Open Market Offers
Selected 4.STD
Selected 3.Other Offers
Selected 1.[protected]@30p/min
Replied with 1 to activate the offer.
The offer displayed was
"All STD at 30p/min for 7 days at RC 9.
Reply 1 to activate the Offer."

Then I got "Dear customer, your request is being processed. You can start enjoying the benefit on receiving the confirmation sms."

Then I got a message saying "You have been unsubscribed from the package".
Immediately I got another message saying "Your Data pack is active now, valid upto 15.11.2012 23:05:20 and Balance:40.00 MB free.Thereafter 10p/10kb will be charged".

I called Customer Care at 111 immediately because I already have 200+ MB of 3G data valid upto 30 th November and the Customer Care Executive said that I activated Rs.4 2G data plan and he says that the 3G data plan is now cancelled. Why will I activate 2G data for 1 day, if I already have 3G data for more 15 days. I activated for STD plan and instead got 2G plan activated. This is not fair. I asked the Customer Care Executive to forward the issue but he is not interested in doing that I guess. He replied "There is no use forwarding the issue". He claims that I have used some 7th option for activation.

Then I called 198 to register complaint. He says that I have used " *444*5# " to recharge. I used neither of them. No one is interested to escalate the issue to superior or verify what I am saying.

I want my 3G data back and update the *121# system. I didn't expect this behavior with a customer who is in the network from the past 6 years.
Expecting a reply soon.

Dear All,

My Vodafone number is [protected] and I had received a massege today morning at 5.30AM that some VAS services has been activated and I am sure the same has been activated without my consern and Rs.49/- has been debited from my account. I had not requested for any of the VAS service.

So please deactivated ny CAS subscription And refund me the deduction of Rs.49/- which has been done from my number. Please do ther needful ASAP.

Dear all,

I received mysterious call from [protected]. which went blank when I answered the call.Knowing the increasing number of such fraud calls, I did not call back the number.

What surprises me is that the same number called both my prepaid Vodafone mobile numbers in a span of few seconds!

Are we exposed in terms of our mobile numbers to such fraud agencies? Who provides such information to them?

Regards - Roy

I,Surya is a prepaid customer of vodafone([protected]).They deducted rs 50 from my account on basis of activation of vodafone TV channel service which i never opted for..,This they have done without my consent.inspite of calling to there customer care, they replied I applied for it. and when I asked for the prove..Is there any message I must have sent for activation ,please send to my mobile but they told the time I activated the service that was 10.51 am ,but for your kind information I received a msg related to activation and balance deduction message at 10.51 . If I want to activate that service then I must have send message or made a call ,but checked my logs no info was present .I have not applied for any services,request you credit rs 50 to my account or i will be taking action against you.

Dear Sir,
My friend Meenaben have a vodafone prepaid connection card
No.[protected]. We are using this card for INTERNET pack.
On date 09.11.2012 5.25 PM we have Recharge this card with
Rs. 10/- For main account and also Recharge with Rs. 147/- for
One month unlimited GPRS.
At the time of Recharge all sim services-incomming, outgoing
call, packetdata were available. After successful recharge i
have received confirom message of GPRS activation i have start
gprs. There was Rs. 6.90 balance in main Account.
on date 09.11.2012 8.50 PM suddenly my main account balance
deducted and goes to 0.00 all sim services available on the sim
were stopped by vodafone and vodafone had suspended my account
All incoming-outgoing calls and packetdata connection are stop.

I have paid Rs.10+147=157 on 09.11.2012 5.25 PM and vodafone
have suspended sim service on 09.11.2012 8.50 PM.
So i can not use gprs more than three hours.
I request you to Re-activae my sim service on [protected]
and increase validity of GPRS plan with suspension period.
If not agree please refund me my paid Rs. 157/- by cheque
in favour of H K BHAVSAR.


Thanking You

AN AMOUNT OF RS. 75/- IS DEDUCTED FROM MY BALANCE ([protected]) WITHOUT ANY REASON IN THE MONTH OF OCTOBER. AND RS. 35/- IN THE MONTH OF NOVEMBER., 2012. PLEASE LET ME KNOW THE REASON.