Vodafone India Complaints & Reviews

Sir,
This is to inform you that I Mr. Kaushik Bhattacharjee, Mobile No. [protected] was complaining to your Vodafone Store at Salt Lake City, Near CT Center I for disconnect my post paid Vodafone connection for this mobile number on 16.11.2012.But till now the connection has not been disconnected.I am already multiple time requested to your customer care to do that.But no action has been.

So please take some necessary steps for that matter.


regards,
Kaushik Bhattacharjee

Sir/Mam,

I am using two numbers which i ported from Aircel to Vodafone in Postpaid on 27th June, 2012.

1) +91-[protected]
2) +91-[protected]

On 8th November, 2012, I went and submitted my documents in Sant Nagar, East of Kailash, New Delhi store when I migrated my both numbers from postpaid to prepaid. The next very day, I tried log in to Manage my Account via https://myvodafone.vodafone.in/ with my ids – 1. geetbatra and 2. mrgeetbatra, but could not see any details upon logging in. For example, First call date, Last recharge date, Name, Address etc. I then e-mailed regarding the same to vodafonecare.[protected]@vodafone.com on 14th November, 2012 and did not get any reply till date. I then called 111,198 etc. to check for offers, change language etc. but instead of hearing normal IVR response, I heard a pre-recorded message asking me to submit my documents as per Indian Govt. Rules. My serves were barred on both of my numbers. Also, the quick access USSD code *111# stopped working in one the numbers i.e. [protected]. The code ended with the error Service unavailable, Please try again later. Whereas in the other number i.e. [protected] it worked fine. I also received a SMS from Vodafone on regarding the non submission of documents. I again went to the same store and asked about the matter to which the executive replied that I have to again submit my documents. I again submitted my documents on 10th November in the store on an assurity that the services will be activated within 3 working days. I was given two Counterfoils with unique ID’s – PDLA444374 and PDLA444376 and was told to call on 117 for tele-verification of my documents within 2 days. Upon calling on 117 the executive informed me that we cannot activate your number because we have not received your documents and asked me to submit my documents once again.
I again went to the Sant Nagar store and asked about the same and was told to wait for few more days as prepaid users are having such problems due to change in TRAI rules and implementation of the same.
It has been more than 10 days now and the issue is still not resolved. I have e-mailed nodal.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com and also shared my number via https://www.vodafone.in/existingusers/hns/pages/h2h.aspx but have not got any response.

Now, Both of my numbers are temporarily “OUT OF SERVICE” and i have received SMS saying that my outgoing and incoming will be BARRED within 24hours because of non submission of documents and my numbers will be SUSPENDED in 24hours.

Vodafone.care.del replied to my e-mail with a stupid response that we are not authorized to solve your problem because your e-mail address is not registered in our records. NOW, What kind of CUSTOMER SERVICE DO YOU CALL THIS ?????????????????

I request you to take action on this matter and activate all my services, unbar IVR etc. ASAP.

Thanks
Geet Batra
[protected]

I have a prepaid connection number [protected] for quite few years.This Number has a life time incoming faclity activated and was in use till 18/11/12.Yesterday a top up of Rs 333 was also made o this number.Today I am not able to use the number as the message shown is "Provisioned SIM" and its is not working nether incoming or outgoing.Also the balance is not shown.Please help to resolve this issue and activate my number.

Regards

Rajeev Jhunjhunwala

Hi,

I had completed formalities of deactivation of my 3G postpaid mobile connection - [protected] in the month of Sep (13th), I paid that month bill amount also in the month of Oct'12.

I am shocked today to see the mail that, the bill amount is overdue for the month of Oct'12, when I called customer care, I came to know that, the number is still active and falsy information put on behalf of me.

If you track the same number, it is never used since Sep 13, due to I never want that service and was under impression that, the connection was closed.

I want to roll back the bill amount charged me for the month of Oct as well as any other charge if applicable for this month in case of number is active. I have done my part of formalities already.

I am using Vodafone Network for more than 4 years. I was using prepaid and was willing to change it to postpaid. The sim card was in my cousin's name. So I wanted to change it to my name and change it to postpaid connection. Am working in TCS so thought o[censored]sing the Corporate CUG plan which is available for TCS employees in Vodafone. There was a Vodafone stall in our company and directly contacted that person and told theat person that I am using Tamil Nadu circle sim and is it possible for them to change it to Chennai circle. But that person told its not possible. So i directly mailed the customer care and Nodal officer seeking for clarification. But those people simply told theat its like business policy blah blah... blah... I dono what busy policy they have despite helping their own customers. They are treating only Chennai persons as corporates and otheer Tamil Nadu Circle people are from some undevelped rural Village it seems for them. They are asking us to go for chennai circle sim if we like to use their plan, but they wont provide the same plan for the Tamil Nadu circle customers. I have sent serious of mails and got calls from service regarding my complaint mail. They even questioned me why you are mailing like this to our officers, its like they are worried only about the complaint mails and not about the subject in theat. I then boldly told them to escalate it to anyone and I don bother as I have all the evidence. Then that person talked politely and told that they ll check and call back. I don remember that complaint no. I was desperate in having that Corporate Cug plan so I directly went to the Vodafone Center @ Cantonment (opposite to Court) in Trichy on 12th November 2012 and consulted withe the service person and he told that he can provide me that plan. Mean while he asked who is using this same plan. I told that one of my friend is having theat plan and he is from Chennai circle. The service person then checked with the system and few officials and told that they will provide me the Plan. So I submitted all the relevant documents including photo copy of my Office ID card and Pay slip which will be used to set that corporate plan for me. They told it ll take two days to be fully active. I waited and waited and waited till Next monday ie 19th November 2012 and it got activated and my corporate Plan "Talk Lots 249 CUG plan" got activated. Immediately i went to the vodafone site and created an account for me so that it would be easy for me to pay thee bills and manage my account. I checked my profile and saw my plan was Talk lots 249 CUG plan. Then on the next day ie on 20 the November 2012 I got a message from Vodafone stating that my plan has changed to talk lots 199 CUG plan. Without communicating to me I dono how can they change my plan. I havent raised any request to change my plan. I got frustrated and contacted customer service people by dialling 198. They told they ve taken complaint and they will assist me. But again I called to my circle customer care ie [protected] and asked them for explanation. But they simply bluffed that my friend was using Chennai Circle and as usual Blah blah.... blah..... I clearly asked them that whether that plan is available for TN circle people. Then they told that they dono. I asked them to connect me to any higher official people. But they told they ll check and as usual they told that all are busy. I then browsed through the site and directly contacted the officer ... i think he is higher than the Nodal officer. He told that he will raise a complaint and he told that the service people will call me in a while. My complaint no is [protected] and the person called I gave him all the details and as usual he told He will ask the service people to check and resolve my issue. I dono when I will get my problem resolved. These service providers doesnt even know the basic information we customers know. I dono how the Service Providers train their recruits. I accidently checked my tariff details and was shocked to note that my unbilled amount is 113 rupees. Within a day how come I can have this amount of Money. Again I have to complain for this too. I dono what exactly these Service providers are doing. The main reason I m not changing to other network is like my dear ones are using Vodafone and i don like to loose my number. I will fight, raise as many complaints I can, until i receive the service I need.

Raghu
[protected]

I gave requested through mail for activation o[censored]nlimited Internet Plan for my Mobile, which was confirmed by them. After one month Vodafone sent me a Bill of Rs. 10000/- saying that either pay the bill or show us the proof that we confirmed of activation of services. Now they have stopped the data services also saying that pay the bill first.

I found it very un-professional type of services............. and thinking to take action against them.

Thanks,
Jitesh
[protected]

Dear sir,

my mobile no. [protected] i need call details

Hi Vodafone,

Please stop sending this unwanted Flash SMS which is frustrating. When i am typing an sms or chatting from my mobile the yes button automatically gets pressed when ever a flash sms comes on screen. I have recently charged 20 rupees in last month bill. My number is [protected] Pradeep.

Kindly return me my balance deducted. Sorry to say but a very bad way to extract money

I am Ashish Sharma and instead of submitting all my documents i.e. photocopy of my Driving License, I am receiving a clip barrier message on ma number i.e. [protected] . please send me a solution asap on my ID i.e. [protected]@gmail.com .I will be waiting for your reply. thank you.

company has not changing my plan from postpaid existing plan to prepaid plan even after approaching them, and also i complained them regarding billing person's name correction and i had given one new photo along with application to change the billing person's name, but they have not changed the billing person name even after receiving the application..

Hi

I have a “Talk Wipro 199 CUG” corporate plan (Wipro BPO) since 2008 which is effectively a zero rental plan with unlimited free CUG. In October 2012, I planned on moving to another service provider since I needed a plan with better rates for STD calls so I sent a request for MNP. The next day, I got a call from Vodafone's Customer retention team stating that they can offer me a 149 talk special plan with CUG for Wipro BPO intact. Two days later, when I followed up with Vodafone’s customer care they informed me that the plan would be effective 14th Nov without CUG. On knowing this, I felt lied to and informed corporatecare.[protected]@vodafone.com that I only want the change in plan if it had CUG otherwise I don’t want a plan change. To this, Harmeet Kaur, representative from corporatecare.[protected]@vodafone.com responded on 19th October, and I quote-
“Thank you for writing to Vodafone regarding the tariff plan change on your Vodafone mobile number 9711****940.
We would like to inform you that as per our records when our specialized Vodafone care team called you and informed you about the 149 monthly rental plan, they have also informed you that in this plan we are not offering CUG services, that time you have denied for this same plan.
We would also like to inform you that after your denial we have not forwarded your request for the tariff plan change to 149 special plan on your Vodafone number.
Further we would like to inform you that as per the corporate deal with your organization we are not offering this same plan. If you will go with this plan the CUG services get deactivate on your number.”
On 14th Nov, 2012, I shockingly discovered that my bill plan was changed to 149 special talk plan against my wishes and without my consent/approval. When I wrote back to corporatecare.[protected]@vodafone.com they reverted on 18th Nov, 2012 and I quote Vodafone representative Roshy Varghese –
“Further, we would like to inform you that the conversations from our specialized Vodafone care team in telephonic was done on dated 19/11/2012 in which you were informed that the we are not offering the CUG services with 149 monthly rental plan, they have also informed you that in this plan we are not offering CUG services, that time you have denied for this same plan but the tariff plan was already activated on your Vodafone account on dated 14/11/2012 hence the 149 Special Plan is still activated on your Vodafone account.”
Do you see how the 2 quoted conversations from Vodafone employees differ? Now, when I demanded that my plan be changed back to the zero rental, free CUG “Talk Wipro 199 CUG plan” I am being told that the plan is no longer available and cannot be provided! I was forced to opt for one of their new plans (against my wishes) but again, they told me that the plan will be effective only from 15th Dec, 2012 and that from 14th Nov – 14th Dec, 2012 I will have to continue with the Talk 149 plan that does not have a free CUG (doesn’t have CUG at all for that matter).
I really want someone to address my plight as I feel lied by and cheated by an organization as big as Vodafone that too considering I’m a subscriber with them for 4 years! So much for being loyal.
I’m writing to you as my last hope and what I am requesting is that my old plan “Talk Wipro 199 CUG plan” continue as is
If this cannot happen, I’m happy to move to another service provider as I’d rather switch services than stay with an organization that lied and cheated.

I have purchased my Nokia C5-00 mobile in 2011 and recently I have installed MOBITRACKER software from OVI store.
On seeing my last month bill from Vodafone I have found that this software has been trying to send messages from my mobile to the destination numbers almost every consecutive hours.(Even though it is not getting delivered at the destination I am getting changed for these messages.)
Because of this my mobile bill went up by 4 time the usual amount.

I have sent several mails to the Vodafone care asking them to remove the charges since these messages were not delivered, but even now they are charging me which has reached more than Rs.1000.

I need them to revert these charges.

My Contact number :[protected]

sir/Mam,
I am using Vodafone Services through my number [protected]. I recharged my account on[protected] on 12:59pm with Rs 100 and within 2 hrs exactly on 2:05 pm and subsequently on 2:08 pm Rs. 30 for caller Tunes and Rs. 50 for Shuffle services has been deducted. i tried to complain through their toll free services to Vodafone Complaint department but to my surprise i found on dialing 198 their is no such provision for registering the toll free complaint. I called up their other complaint center which is not toll-free still they refused to register my complain and asked me to call after 1 hour so that they can connect me to their senior officer. Not only such deductions are arbitrary, they are unfair to such consumers who are still students like me. Moreover after every call the USSD are not supposed to show any VAS activating number, (as according to the consumer handbook on telecommunication available at http://www.trai.gov.in/WriteReadData/userfiles/file/measuresto%20protectconsumer...⇄ , viewed on[protected] : 3:13 pm) however they put such advertisements and these are very disturbing since their is the chance of wrongly pressing them. Moreover they do not have a compulsory toll free complaint service. 198 IVRS service is just a hoax because after you dial it they do not ahve any provision to register your complaint.
VAS can be charged to the customer only after getting verifiable confirmation from the consumer within 24 hours of activation of VAS through consumer originated SMS, e-mail, fax or letter. If no confirmation is received, within 24 hours, the VAS has to be deactivated without any cost to the consumer. but no such procedure has been followed in this case. Hence i want my immediate deactivation in this matter and refund of my money.
Thnaking You
Sucheta Bhattacharya

Hi ,
My No. Is [protected].
I have submitted photocopy my passport and my photo on 10the Nov 2012. Again I had to visit thee vodafone store again on 17/11/2012 because thee incoming calls were coming as 'Unknown' and was informed theat thee document I submitted is not updated in thee system. So, in thee evening theat problem solved. I was getting thee numbers for thee incoming calls.

And today 19/11/2012 all incoming outgoing calls blocked.Please help me it is urgent.

Withe regards,
Aparna
Please contact on [protected].
Email: [protected]@gmail.com.

Sir,
I am the retailer of Vodafone at Bundi. Distributor of bundi irritate to put balance in lapu sim(e top up sim). He pressure us to make new activitation or port into vodafone. It is affecting our vodafone customers as i am not unable to serve due to distributor neglection.

Plz take it at priority and quick action so that our vodafone customer could not be suffer. Plz acknowledge the mail easily.

Regards
Anjani Kumar Swarnkar
Bundi (Rajasthan)
[protected]

Dear sir,
I am using vodafone network for telecommunication, but last week I lost my vodafone sim during travel.I request to the company for new sim Company sent me new sim on 15th november, but company sent me unactiveted sim, therefore i request to the company for activation of sim at 17th november. Company customer care employee Mr.Manpreet & Mr.Subham told me that your sim will be activete within 4 hours.Some employee of vodafone customer care again told me your sim will be activate in 24 hour's.

So i really very hurt due to the wrong commitment.
My request number is-[protected]
please help me.

I have ported from loop to vodafone but still i receive recharge messages from loop which has made me a loss of 109 rs also the customer service is very poor because of which I am not able to file any complaint.

Dear Sir/Ma'am

my name is Rahul Saxena and i am a Vodafone user my no. [protected]

Sir, I recharged my this Vodafone number with 50rs E TOPUP at 16th NOV 2012 and at 17th of NOV 2012 i saw a msg found in my mobile which might came last night after 50-60min when i recharged my mobile with that 50rs E-topup that msg says i was charged with 30rs for some JOKE PACK!!!?

i was so angry and i tried to connect with Customer care but i could not!! then last night(17th of NOV 2012) i recharged again with 50rs E-topup and now i just saw i am low in balance!!! why!!!!?

becoz it means it was "Illegal balance Deduction by Vodafone" 2 times in last 2 days and i don't even know WHY THEY DO THIS THING ALL THE TIME...becoz it happens a lot with people...
anyway!!!

I WANT MY REFUND ASAP before i recharge again and suffer Illegal balance Deduction by Vodafone AGAIN!!!!!!!

Dear Sir,

This is to apprise you that i got a call from Vodafone Kalidas team leader and Sagar Executive has focused me to take Vodafone nos [protected] which is similar to my existing nos. he has send Pankaj to collect my documents and collect 1000/- Rs and will courier the sim card within 48 hrs. Documents have been collected on 12th Nov’12 after calling him he is ignoring my calls and after continuously calling him sometime he pick up my calls and gives false statement that we will get the courier or will send someone at your residence.

I request you to please look into this matter and give me justice.

I feel that he had misused my documents and transferred my documents to some other nos to complete their target.

My contact nos: [protected]

Kalidas vodafone team leader: [protected].

Awaiting your positive reply for the same.

Regards,

Asghar

Dear Sir,

I would like to stop deduction of Re 1/ Rs 5/- towards Live TV etc (from my mobile). I have tried sending cancel SMS (CAN ONE) several times. But it did not work. Please arrange to stop deduction immediately and also inform me right keyword to stop the deduction.

Please confirm.

Regards & Thanks
Akut
Mobile [protected]