Vodafone India Complaints & Reviews

YOUR TERMING THEM DUMB IS MORE THAN TRUTH. THEY ARE DUMB, DUMBER AND DUMBEST...

I have activated the Vodafone Blackberry plan of Rs 2499 for 6 months. The same was expiring in Jan 2012. I received a message in Dec 2011 that my BB plan was about to expire in Jan 12 and if I want to renew the same i should send re-activation message, else Rs 599 per month for BB plan will be charged,.

I have sent the re-activation message (for which i got a confirmation also) for activating 2499 bb plan for 6 months. However, they have not activated the said plan and are charging Rs 599 plan since last 3 months. I have saved both the messages also as a proof of the same.

I have been using BB plan of Vodafone since last 15 months and ever time they have charged me unnecessary, which they have accepted as well and given me the refund. But this time its too much..

Dear Sir,

I need your kind intervention to resolve my excessive bill issue from Vodafone Service Provider.

I hereby would like to place my complaint against Vodafone that I am using Vodafone No [protected] from more then 8-9 years .
My usually invoice comes inbetween Rs. 150/- to Rs. 250/- per month.
In the month of April’2013 I received a bill of Rs. 2630/- . It was utter surprise to me. I immediately contacted the local Vodafone store on 3rd April ‘13 who assured me to look into the matter shortly. I again contacted on 6th April, wherein he told me that you have used NET surfing due to which this you got excessive bill amount. Hearing this It was immense surprise to me since I never used NET services from Vodafone as I am using this services from Airtel Prepadi services.
Thereafter, I contacted Vodafone customer services they have also replied the same and not ready to listen my concerns.
Then I wrote to their Nodal Officer and other authorities to resolve my issues briefing my concerns as under;
1. that from last 8-9 years I never ever used this services or not subscribed this services then how come I used NET surfing of Vodafone.
2. that I do have record using net thru Airtel since last one year
3. that It was no need me to use vodafone net services if I am using other operator services
4. that I have not used then how come this bill has been generated

“Please note that when I have not subscribed this services how come I use Internet.”
I wrote this to all authority of Gujarat and Mumbai Vodafone, unfortunately, either they have not replied or replied with rigid approach that we cannot do anything since you have used NET Surfing.

Since my this number is on everyone phonebook so I am going to pay the said amount immediately in fear that they should not stop incoming and outgoing services.

In the meantime, I request your good services that please get me justice on aforesaid concerns.
Arun Gupta, Vadodara, Gujarat.
Cell : [protected]

Dear concerned,
I have ported my number from BSNL last month. Recently Vodafone has sent me the bill foe the First month. To my utter surprise I found that you hv billed me for more than Rs. 11500.Of the billed amount, major item was SMS charge totalling more than Rs.10000 . When I pointed it to telephone executive who contacted me foe payment, instead of enquiring into the matter, she presumably barred my number. I am a Govt. Officer serving in Commercial Tax Department in Kanpur as Deputy Commissioner.
I am also the State General Secretary of Commercial Tax Officers Association and Vice President Of All India Confederation of Commercial Tax Association (AICCTA). This number of mine is circulated to all Officers in UP as well as all over India. Call Barring by Vodafone, , thus resulting in great hardship to me and irreparable loss to me for which I will seek damages from you. Kindly, look into the matter and respond asap failing which I shall be not left with no other option than to take recourse to take legal action. Also treat it as a legal Notice.
Thanks.


Manoj Tripathi
Mo. no. [protected]
Alternate no. [protected]

Hutch — Deducting from my balance without any reason

Hi,

This is very disgusting to say that you are deducting two three Rs. every day from my hutch balance without any reason.I had 3 connection of your service earlier.But This will only lead me to cancel down all the services of hutch and opt for another service. If you want me to do so then let me know.

Vodafone — Banlance deducted without any reason

Hi,

My self BHIM SINGH RATHI.

MY MOBILE NO IS : [protected]
YESTERDAY 99/- DEDUCTED FROM MY MOBILE BALANCE.
I TALKED TO CUSTOMER CARE, THEY REPLIED THAT YOU USED GPRS SERVICE.

BUT I AM NOT USING ANY SERVICE. TEHY TOLD THAT GPRS IS ACTIVATED IN YOUR MOBILE AND YOU ARE USING THIS SERVICE FROM LAST SOME MONTHS.

BUT GPRS IS NOT ACTIVATED IN MY MOBILE, I AM NOT ABLE TO SURFFING,

Vodafone — balance deducted without any reason

respected sir,
i m vodaphone custumer my mobile no is [protected] many time my balance has deduced without any reason and custumer care is not responding please solve my problem
i m feadup o[censored]nwanted calls also
jatinder singh

Vodafone — Balance is deducted without proper reason

My balance deducted without any proper reason. There are regularly deduction of balance by advertisement like callertune, ringtones etc. Without any action taken by me.

Vodafone — Amount deducted from balance without any reason

I am a vodafone subscriber [protected] from Gujarat.I belong to Kanpur. I was in my hometown kanpur and my cell was on roaming. One day Rs 40/- have been deducted from my account without any notification/reason. I needed to make urgent calls but could not do so because of this unexpected action of company.
Please look into this matter.

Thanks.

Vodafone — deduction in my Balance without any information

Respected Sir/Madam

I have a vodafone prepaid connection, without any information they deduct my charges.....and my bal go in to negative

its really very disgusting .............

nd even they r not pick ma call at their service center(customer care)....bad customer service.

plz suggest me where i hv 2 call

Vodafone — regarding deducting my balance with any reason and service

sir, i received a call from vodafone care and mr happy talked to me.he asked me for activating misscall information service. i refused him for this service.because i didnt want any kind of service.after some time i got a msg that mci service has been activated.and my balance has been deducted by 30 rs.i want my balance refund...as sooon as possible..

Vodafone — deduction of balance without any service and reason

sir,my balance has been deducted by 30 rs. why?
i received a call from vodafone care on 24 oct..nd that person asked me for activating misscall information service. i refused him for this service.i want my balance refund...as soon as possible.

Vodafone — Call Charges are deducted 3 time

Hello sir,
My self is Krishna Shrivas, a Vodafon customer with mobile number +91 [protected].

I have activated their one of scheme of 119.00 and after that any call was suppose to be charged only 50 Paisa.

But today i made one call and checked the deducted amount and it was socking they have charged 33 rs for 21 minutes which is just 3 time.

I do not know since how long this is happening, and want know. So could you please provide me last
one month call details.

Thanks in advance.

Regds
Krishna shrivas

Vodafone — Deduction of balance without any reason

Dear Sir/Madam,
i am a vodafone prepaid customer([protected] ,Punjab).u are activating callertones and chat id on my no. without my permission,and ur customer care service is really- really BAD.i will advice my collegues not to use ur services in future.

Vodafone — deduction without informing customers

Dear sir,

the big bannered company,vodafone is deducting unnecessarily from its customers account.
There best target is tarrifs on caller tunes which they deduct from customers account unnecessarily.
They have deducted it from my account without even informing me and when asked, they said that the information is already provided to me.

Idea — NOT GIVING PROPER SERVICE AND DEDUCTING CURRENCY WITHOUT ANY REASON

[protected] is my number and connection is in the name of Prathap, form past 3year iám using this number for my business purpose and daily il be forwarding 400 to 500 sms for that i have activatde 49 sms pack (unlimited 2p/sms) from past 6 month, on 29/07/2010 from around 7pm instead of charging 2p/sms its charging 10p/sms when i call to customer care they told as the tariff has changed they ask me to send sms as UNREG2SMS to 50484 to deactivate the sms pack, on 30/07/2010 they took complaint regardig this( complaint number:[protected] and assured me that the problem wil be resolved by 02/08/2010 at 14:02 hour. on 01/08/2010 at 12:00am they deducted 49rs for sms pack even after sending sms for deactivation on 30/07/2010 it has not be deactivated and additional 20rs has deducted when i call them they assured me that they will refund the 49rs with that 20rs and all the amouth which has deducted from 29/07/2010 for sms. but they didnot rectify the problem and again took complaint on 03/07/2010 (complaint number[protected] and again assured me that the problem will be rectified on 04/0802010 at 9:44am but still the problem has not been resolved.

Vodafone — without any reason deduct the balance

deduction of main balance from phone without any reason first time they tell that you have made hello tone
next time they deduct by telling voice chat ,i even don't know what is voice chat.and when i complain they tell that complain is forward but no action is taken by them. even they are not talk to us and make call hold and than cut the call ,same is done by their senior .

Vodafone — balance deduction without any reasons

hi i am vodafone prepaid customer . i do not use gprs service . I have activated a scheme where i refill my balance with 751 and i get 1400 local and std mins and 750 local sms free. every night they deduct my bal with 5-10 rs and i call customer care they dont have explanation . earlier also such thing had happen when i made complain no one reverted back than i went to thier galery they said charges were deducted for gprs i said i dont use gprs so how can you deduct they had no explanation they said they would get back to me and refilled my balance with Rs25. now again they have started and this time it is not only my balance but also my brothers balance being deducted.

I DIDN"T GET MY REFUND MONEY 30 RS...

My number is [protected].. I got one massage from vodafone service on 17.4.2011 evening 3 o clock this is related to caller tune. They have got one number from the massage. I just dial the for select my caller tune, but i didn't activate any one just i disconnect unfortunately caller tune activated, they charged from my balance RS 30. immediately i called to customer service. They advised me. i canceled my caller tune and also i request about my refund. They told to me " you will get your refund amount with in 48 hours". But i didn't get my refund right now.. i called to customer service 6 more times, they didn't response me.. 24.4.2011 I called again, They told to me you will get your refund within 5 hours. It's very nonsense...

I don't know what is the customer care, Why they are working????? give me the reply.. My email id: [protected]@yahoo.co.in

Vodafone — Balance deducted and customer care services stopped

Hello,

Sir...on 27-Nov-2011(Sunday) i did a recharged on my number-[protected] for Rs-120, and got a balance of Rs-105. After that recharged on the next day i.e Monday (28-Nov-2011) and Tuesday (29-Nov-201) in these two days, i made total 14 calls with total duration of 25 min and 84 seconds (for 14 calls), though it is 1 Paise per second call, Vodafone deducted all my balance .In any couple of hours if i am checking my balance i can see a reduction in my account balance and at the time of logging this complain as on 30-Nov-2011 @ 10.43 a.m. my current balance was Rs.3. I also have not activated any kind of services on my cell phone. They stopped my Vodafone care services, i cannot even able to talk to any of their customer care executive.
Being a low earner, i cannot afford such a loss of charges. Sir request to please fix it up, and help me to refund my money, which they charged unnecessarily.


Regards,
Atish Thakur
[protected]

Vodafone — Balance deducted thrice

Hello,

Balance has been deducted from my vodafone number thrice now. Vodafone is activating services itself without any activation from my side. First time it got deducted and then the balance has gone to negative. Now I was left without the possibility to call customer care too. Second time too the balance got deducted and balance has gone to negative. I don't want any vodafone services like caller tunes etc. why the hell they activate themselves and deduct from our account.

After these two issues I called up vodafone customer care (198) and lodged my complaint but of no use. Then I told them to activate my DND so that no services are activated now. This was done nearly 10-12 days ago. The complaint no. for same is "[protected]". Now today again Vodafone has activated one service and deducted amount from my mobile.

What the hell they are upto? Is my hard earned money for there services activations. I assure you if this time my money is not refunded I will make sure that other 3 Vodafone numbers being used by my family members will be closed too and we will switch to some other service provider. My contact number is [protected].

Looking forward for some action this time!

Vodafone — Deduction of Balance and no reply from Customer Care

I deactivated my caller tune on morning of 25th july 2012 and i got the confirmation that it has been deactivated. But on the same day in evening i got a message that my caller tune has been deducted and a sum of Rs.30 have been deducted. But still there is no caller tune on my phone.
I tried to contact vodafone customer care, they said to please hold the call and they will get back with information but i got no reply for 10 minutes and the phone got disconnected. I am very unsatisfied with Vodafone and it's customer care. I want a strict action taken regarding my complaint. If nothing is done I will port my number to any other service provider as they will provide me with better services.

Sanjay Nanda
[protected]
Delhi

Vodafone — unwanted deduction of money from account

sir from the last few days the company is deducting my balance for various services for which i have not subscribed. and on calling to the customer care they are not giving any valid reason and proper reason for that. they have yet not returned my balance. n even now also i am getting messages from the company that please recharge your account as soon as possible as some other service will be activated.
i am facing many problems due to this.
pls look forward to this as i am not the only customer who is facing this problem. many of my known people are also facing the problem.
kindly look into the matter and do the concerned deed for the same. thanking you and hope to see the response as soon as possible.

vodafone -cheater

kindly take action as said as their is no other way.

Vodafone — Balance deduction & facilities changed

I am having a vodafone connection from 2003 & I have made the prepaid connection lifetime by recharge of Rs. 999/- from last 5 months they have changed my connection to lifelong ( as their terms ) due to their technical fault & I am getting Rs. 2 less in every recharge but they not giving me any solution . pls. help.

good fight for your right

VODAFONE-PREPAID CONNECTION — PREPAID CONNECTION NOT WORKING

Sir,

This is to inform you that i took prepaid connection of vodafone from Pantnager, Uttrakhand. Details are mentioned below:

Name: Pradeep Kumar Satti
Phone No: [protected].
Service Provider: Vodafone.
Month of Connection: January 2008.

I left for Chennai(for official work) during first week of February 2008. Since then , I am not able to receive services of Vodafone. For help, i had contacted their customer care many times. But, to my surprise no one guided me properly. And because of this problem, I have suffered a lot ( Both Monetary and mentally).

I am still at Chennai and facing the problem.

Kindly help me.

Hope for your co-operation.

Regards,

Pradeep Kumar Satti.
[protected].

Vodafone — activation of prepaid number

they promised me that it will get activated in 3 hours n now its abt to finish 24 hours, n I visited the branch thrice for the day, each time they are giving me some rubbish reasons. first time they told me 1 hour now 2 hours n all these going on

Vodafone — non activation of new purchased no

ear Sir/Mam

Kindly look into the matter as i have purchased a number from vodafone on 09 dec 2010 and have received a call from vodafone and the number was ACTIVATED for only one day and after that the number got disconnected and till now the the number is not yet activated and even the vodafone people says that they will not help





BELOW MENTIONED IS THE CONVERSATION MENTIONED BETWEEN ME AND VODAFONE





Dear Sir/Mam

I have got a call from Kapil from no [protected] as he told me that he is from nodel office on 17/12/2010 and he promised me that the number will be activated within 24 hours and he will get back to me at the earliest and today is 20/12/2010 and till date i have not received any call from vodafone office and also this number is not yet activated . I feel really very pity on the customer service part as the customers are really very frusted with the kind of services given . I went to your pusa road dept today and again i was given a stupid token no 52 where i have waited for atleast 3 hours and when my number came i met SHASHANK and he told me we cant do anything as if you have spoken to Kapil He will only help you nothing can be done from our side . My number is still not yet activated .



I AM NOT INTERESTED IN ANY NUMBER ACTIVATION OF VODAFONE NOW AND THIS IS THE HEIGHT OF STUPIDITY THAT YOU HAVE GIVEN THE NAME AS CUSTOMER SATISFACTION AND YOU PEOPLE TREAT YOUR CUSTOMERS LIKE CATS AND DOGS AND MISBEHAVE WITH THE CUSTOMERS AT THE MAX LEVEL .



I AM NOT INTERESTED IN ANY VODAFONE NUMBER ACTIVATION NOW AND REFUND MY MONEY AT THE EARLIEST OTHERWISE I WILL GO TO THE CONSUMER COURT AND ALSO WILL LODGE A COMPLAINT IN TELECOM REGULATORU AUTHORITY OF INDIA



REGARDS

NITIN CHAWLA

[protected]





----- Forwarded Message ----

From: nitin chawla <[protected]@yahoo.co.in>

To: vivekg.[protected]@vodafone.com; sushma.[protected]@vodafone.in

Sent: Thu, 16 December, 2010 11:00:11 PM

Subject: Fw: complaint for new number [protected]



Dear Sir/Mam

I have purchased a new number [protected] vide CUSTOMER AGREEMENT NUMBER 82071106 on 06 Dec 2010 from your karol bagh metro station pusa raod branch from Nitin . He told me that you will receive the call from the call centre and they will confirm all the details then the number will be activated .



I asked him for a post paid number as i was never wanting to go for pre paid number which i told nitin also but he said that the number will be activated first in pre paid then it will be activated in post paid he also said that the number will be activated in 2 days that to only when i would show that i am convinced by the product and should not question him again other wise the number will not be de activated . The number was activated for one day but next day it was de activated .



Again when i went to karol bagh branch and spoke to nitin on 11 dec he told me the reason that i did not show that i was convinced and because i raised a question due to which the number got de activated again but he will put a request again and i will receive a call in 24 hours and the number will be activated but now i am on 16 dec 2010 the number is yet not activated when i went to your karol bagh branch i met Shashank and told him all the details he said i will not help you and also will make shore that the number will not get activate . He also told me that where ever you want to go and complaint please go as nothing will happen to me and no body can do anything .



THIS IS THE ATTITUDE OF YOUR EMPLOYEES TOWARDS YOUR CUSTOMERS AS I HAVE GIVEN RS 250 FOR MY NUMBER AND STILL THE NUMBER IS NOT YET ACTIVATED . IF THE NUMBER IS NOT YET ACTIVATED I WILL BE FORCED TO COMPLAINT TO TELECOM REGULATORY AUTHORITY OF INDIA



WILL MY PROBLEM BE SOLVED OR NOT



REGARDS

NITIN CHAWLA

[protected]

my new connection [protected] not activated since after 3 days...
DEEPENDRA contact no. [protected]

My New Connection [protected] Is not activated after 5 full working days even two time varification is successed
Nirmal Dayal [protected]

Vodafone — no not activated from 10 days

I have applied for add on connection on 15/03 though Hutch coustomer care, i have dep Rs.1000 agst sim no.[protected] (Phone No. [protected]) but as on date 24/03 my number is not activated

Vodafone — card not activated

I have submitted all the documents but my card is still not activated. What vodafone people are upto. Please do something soon.

Respected Sir,
My name is sanjay, i connected with ur service on 03 Jan 10 and submitted in all docus (PAN Card Copy, Liecence Copy & photo) But my card is not activated. customer care is saying not submssion of docus but i have already submitted. ur dealer Mr Kuldeep Vaghole, AP- Kedgaon, Teh - Daund, Distt-Pune his not submitting my docus. Aaj ten days ho gaye hai iska jimmedar Kaun? Pure log pareshan hai lekin koi nahi sunta. I requested u Pl take action against dealer and sole problem customes and ur. i am waiting now.

Done

resolved...? many techniques r followed by them. Diwali offer 36000 secs for s.75 sent via sms is not actually bcz i get 36000secs for Rs.60/- in my current pack. so it is cheating all the way...

Vodafone — NO ACTIVATION OF PLANS

I HAD RECHARGED FOR RS 75 SCHEME BUT TILL DATE THE SERVICE HAS NOT BEEN ACTIVATED. I HAVE PLACEH 2 COMPLAINTS REGARDING THIS BUT OF NO USE
MOBILE NO [protected]
COMPLAINT NO DATE
[protected] 21-OCT-09
[protected] 26-OCT-09

Vodafone — CLIP BARRED

HI EVERYBODY. I SEEK PUBLIC COOPERATION TO FIGHT INJUSTICE METED AT THE HANDS OF VODAFONE. AFTER COUPLE OF DAYS OF PURCHASE OF TWO PREPAID CONNECTIONS OF VODAFONE ALL OF A SUDDEN THE CLIP SERVICES WERE BARRED THROGH A SMS AT 0315 HOURS. THIS WAS NOT ENOUGH. OUTGOING CALLS WILL BE BARRED AFTER 24 HOURS IF PROOF NOT SUBMITTED.

WHAT VODAFONE WAS DOING AT THE TIME OF INITIAL START OF THE CONNECTION AND AT THE TIME OF RECHARGE, NO WARNING WAS GIVEN. THEN ALL OF A SUDDEN, EVERYTHING WAS REVERSED.

THE VODAFONE CARE SUPREMO MANISH SHIELDED HIS COMPANY IN THE NAME OF NON SUBMISSION OF DOCUMENTS/VERIFICATION AND SO ON ,ON 11.03.2010 AT ABOUT 0800 HOURS, AFTER HE WAS LOADED WITH A HEAVY DOSE OF SMS'ES.

I APPEAL AND REQUEST THE PUBLIC TO COME FORWARD AND FIGHT THE INJUSTICE ,BY PURCHASING ANY MOBILE CONNECTION OTHER THAN VODAFONE.

WILL CONSUMER COURT/CONSUMER ACTIVISTS WILL HELP TO INITIATE ACTION AGAINST ERRING VODAFONE.

TRAI SHOULD MONITOR THE WORKING OF SUCH COMPANIES REGULARLY TO EXTEND VALIDITY OF LICENCES.

I am Ajit kumar , owner of the vodafone number [protected].I had bought this number more than 4 days before ago.On[protected], Submitted all documents and got it activated in 1 hr..

i received the following sms today morning :

Important! CLIP on your Vodafone phone will be barred due to non submission of documents.Pls submit your documents in 24 hr to avoid CLIP barring.

Now when i confirmed with my distributor /dealer ( he said sir all formalities have been done). Now from my no customer care no is not connecting even...

How can a service provider stop his paid client to call him??


This is so frustrating issue from vodafone. please finish it asap..

I am Kumari Alka and instead of submitting all my documents i.e. photocopy of my passport, I am receiving a clip barrier message on ma number i.e. [protected] . please send me a solution asap on my ID i.e. [protected]@gmail.com .I will be waiting for your reply. thank you.

the number is currently being used by a friend of mine. i wud get into touch with her nd reply back asap.
thanx for prompt reply!