Vodafone India Complaints & Reviews

It is really so funny experience with Vodafone. I am using Vodafone postpaid connection since last 3 months. I took this number for office calling purpose as they offering me free calling for one number. I thought i will get very nominal bill if i use Vodafone. But the experience i got is really funny and irritating.

For the first month i got bill payment of some minus amount and i thought yes the decision i took to use Vodafone is really nice and was thinking to get more connection. Where in next month i got an surprise from Vodafone. I got an bill payment of rupees 1100 in month October. I was totally surprised and i asked clarification with Vodafone customer care and they told i used internet on my mobile which is totally wrong as i am using internet of another subscriber on my mobile then why should i use internet of Vodafone which is costing me almost 1000 rupees. The other subscribe offering me 1GB of internet in 98 rupees only and Vodafone charged me 1000 rupees for 88MB which is almost 10% of the other internet i am using and charging more than 10 times. I am communicating with Vodafone for this complaint and i am getting same response each time on email that you used the service. They forwarding me the same email each time. The same email format.

I AM ALREADY DISCUSSING THIS ISSUE WITH VODAFONE AND I GOT ONE MORE SURPRISE FROM VODAFONE BY TODAY (DATE 7TH NOV 2012) that my bill payment for this month is around 4000 rupees and the total due is 5000+ rupees. Is it really funny or irritating or what? .

I am not at all expecting this service from Vodafone. My number is not working now, no incoming too. I am already lost my incoming calls and Vodafone gave me huge Diwali surprise of bill 5000+ bill amount. If i am not using this number then how my bill amount is 5000+. In last month i got reason o[censored]sage of internet so the bill amount is 1100 rupees, i don't know what reason they will give me for bill amount of 5000+ rupees.

I am totally in depression now and not happy on my decision to get Vodafone connection. I was happy to pay 30 paisa per minute to other numbers instead of free Vodafone calling. I will not use Vodafone in future.

Thank you,
Nilesh P
Vodafone number : [protected]

Hi, Recently I took a CUG sim's from vodafone. Initially I was told there is no need to pay any kind of deposit for all those sim's and they are absolutely free and they will just ask deposit if required after completing verification. Me and 2 of my colleges took 5 sim's in total. But since a week they are not activating our sim cards and asking us to pay a deposit of 300 for each sim card. They have not initiated verification process also and today morning when I gave a call to those people I was told that to initiate the verification process we have to pay an amount of 300 for each sim card. I am confused, is this a correct procedure or simply those people are trying to grab money. Please let me know!!!

My SIM, [protected], was found not working on 4.11.2012. Vodaphone gallery, call center and email to customercare unable to give correct reason for their action to cancel my sim and number. After three days of continuous calling and asking on email, Jobin Plamoottil from customercare reported that the number has been cancelled by the company as the phone was not used for the last 60 days and existing balance of approx. Rs400.00 forfeited by Vodaphone.
My last usage was on 08/09/2012. It may be seen that 60 days get over on 07.11.2012, today.
There has been an error on the part of Vodaphone, still they have not yet restarted my SIM and the number.

Will be grateful if the case could be pursued with Vodaphone Mumbai

Thanking You, Best Regards,
Capt. Rakesh Ranjan,
[protected]@gmail.com

I bought Vodafone Post Paid Mobile No [protected] (registered @ name of ANANT DOGRA) in Sep 2012. I received the outgoing calls details in an itemized bill sent to me. But I want incoming call details of my number. Kindly provide me the way to get it. Please look into the matter. This is very important for me.

Thanks

ANANT DOGRA

My contact no: [protected]

Email Id: [protected]@gmail.com

Hi my name is Ashwani Vashitha I have VG_M&G_MV_TechM299 mobile corporate plan from Vodafone. Which is included 5 gb free data in this plan. I activate this plan from 3 Oct 2012 and I used 3 GB data in October month which is lower than 5 I expect will not any data charge from Vodafone but I surprised when I received bill from Vodafone they were charged 8900/- INR and now they are send me mail pay same amount otherwise service will not provide you please need your help to resolve this issue. I am enclosed all data which is require to you. I am not defaulter all information is provided by me is true and i don’t want to pay any additional charges. I am using these services after confirmation from Vodafone. One more think is my credit limit is 3100/- but don’t get exceeding massage now they charged 8900/- why they don’t informed me to cross the limit?

My billing cycle is 3 to 3.


Any inquiries please feel free to call me.

My Number is: [protected]
Email id: [protected]@TechMahindra.com

Address: D-95, Pandav Nagar Delhi - 92

Dear sir,
I am a valid customer for vodafone mobile bearing num [protected] since 2007, I have add the two new number of [protected] and [protected].
I had received the call on monday from ms priyanka for regarding the outstanding bill of 7350/- In my mobile number [protected].
After I checked my billed in sep I found the following number is where I never called to in these number. As a that these number are in belong to african country são tomé and príncipe. First time I M hear about this country.
Isd
25/09/2012 16:32:04 [protected] 6:00 300
25/09/2012 17:10:[protected]:00 50
25/09/2012 17:14:[protected]:00 50
25/09/2012 17:16:08 [protected] 1:00 50
25/09/2012 17:17:[protected]:00 1550
25/09/2012 17:48:[protected]:00 1550
25/09/2012 18:19:[protected]:00 1550
25/09/2012 17:50:[protected]:00 1150
I never called this number.
I had call back to this number by my landline phone also, but I heard this number is not valid. Because as per my investigation +239-2- then number is valid to this country.

1. I had already register the alert but I never received the alert for the crossing the credit limited by mail and by sms ([protected]).
2. I had already fill the sim replacement request by website. But not reflected in system.
3. No call to any where between the period of 20th july to 24 sep. But suddenly the call in 25 sep which day my bill was generated. So I M curious about it. Whom call to this number.
4. Please investigate this issue
I hope I hear soon about this problem.

I am vodafone customer, My sim card is blocked due to PUK block , I went 3-4 times to Vodafone store but due to silly security questions are not matching, I myself with my all Photo ID and address proof , they are not unblocking my SIM, I wish to close this SIM , if they are not ready to give the services, Vodafone staff is talked very rudely and arrogantly. I want to migrate the sim to BSNL if they are not ready to unblock the sim. My no is [protected].

Ajay Wagh
Indore
[protected]

Dear sir / Madam,

This is to bring to your notice that I (shobha vij ) residing in navi-mumbai......after paying the pending amount to vodafone store
at kharghar......there employees who come to extract the amt from the customer "s dept
at my residence.....these guys are rogues.without any ID proofs.
they say they are come from vodafone Andheri office bt the lady who spoke to me... was Vashali from vodafone dept of who uses bad language like Randie , &very very bad language,etc......these languages are used by cheap mogers nt from decent organisation.vodafone domestic call center shud have decent employees...
they should first "remember customer is al ways rite" when they pay they bills on time.
the delay of the payment was my brother who was admitted in Bombay hospital fr the past 4 mths...where we had spent almost 4 lacs fr his treatment....after that in month of oct 2012 he is nt there between us now.......
due this problem we had submitted the revenlent docs &fr delay of the vodafone bills......the amt=3850
The kharghar dept had given us grace period to pay the bills& we paid the bill too.
Now after the payment of 3000 rs was paid at vodafone gallery.since its a billing no -[protected] the rest balance amt
of 850 rs will carried to the next bill.
.There was gud services from the kharghar branch.
I own this no fr past 5-9 yrs.....bt when the issue was solved from the both the ends then why did this customer services employee call me &speak so rudly without any update information.???
its was so disgusting fr lecture like me to hear such bad words used by the vodafone customer serives

I wud be oblige that this lady Vashali to removed from all her holding authorities on immediate affect frm this company.
if no action taken by due course of time.......then i guess this isnt the rite door I knocked as Indian citizen..
looking forward fr a quick anticipation from ur end.
Thanking you,
Regards
shoba

I called Vodafone Customer care to ask for the SMS Code to activate the 2G Internet Rs.95 plan for 1 GB/month.

They have activated the internet twice and have charged me twice for the same.

Vodafone keeps doing this.

Please never use vodafone.

And their customer care personnel are the worst. Most illiterate and rude.

They do not understand half the things.

I have been a loyal customer of vodafone for almost 4years now and have been using prepaid number [protected].
I have a blackberry and every month i pay a sum of Rs 400 for using the data services.
A further deduction in the name of sessions cost is being continuously made which initially only .20paise but has now crossed 8rs,as a result of which i am losing Rs 25-50 from my balance everyday. My complaints are not being addressed by the customer care. I was waiting for almost 50mins for the representative to answer my call and had spend Rs 10 on the call to customer care also.
The SESSION COST deduction that has been made despite of me NOT using any extra services,or viewing any videos or listening to any songs on the phone.
I have now lost around 200 rupees,which i of a great value for me,and i hereby request the consumer forum to loook into the matter so that i can get a refund for the amount that has been charged extra.

I had taken a mobile connection with vodafone with the number [protected],after using it for a month i did not like the service as there was no network coverage and i was being billed unnecessarily for the services not being used. i then decided to deactivate the sim and informed the service provider of same. A collection agent was sent by vodafone to clear all the outstanding bills and sim to be deactivated. The payment was made by me but the sim card had not been deactivated by them even after my insturctions to them to do so.
They have been calling me and pestering me continuously to pay the bill again for the period of three month which is after i had handed over my sim to the representative and instructed them to deactivate it.this is resulting in extreme embarrassment and mental agony for me.

Since 5 days my Vodafone SIM card is showing "sim card registration is failed"
To inform you I am outside India, currently in Malaysia for last 2 months on an Official assignment. This Prepaid Vodafone number is registered to all my important activities like Banking/ Home loan/Insurances & Official matters, I consistently receive One Time Passwords and codes on this.
AND JUST BECAUSE OF THIS "sim card registration is failed" PROBLEM I CANNOT DO ANYTHING.

I NEED VODAFONE TO IMMEDIATELY RECTIFY THIS ISSUE WITHOUT ANY DELAY, IT IS CRITICALLY HAMPERING MY WORK & LIFE.

My Vodafone Prepaid no. is:
+91 [protected]



regards
Sagar Sharma
Email: sagar.[protected]@gmail.com
TechMahindra Sdn. Bhd.
Current location :Kuala Lumpur, Malaysia
Base location : U.P, India
Ph: +[protected]

I purchased a Vodafone Sim connection - [protected] in month of May 2012 and was using it regularly for 6 months. On 1st November my Sim connection was suspended without any intimation. When called for reason, I was given different reasons by different consumer care executives and supervisors:

1. I have used my Sim to transfer balance illegally but no information was given when probed. I don't even know how to transfer the balance

2. I have used my Sim in fraud case but again no explanation was given. Why would I call back to start my connection if i have done a fraud.

3. I have more than 9 connections under my name at once but again no details were given. I had one Vodafone connection for mobile and one Idea as well as Airtel connection for Internet usage through data card. I never had more than two connections of Vodafone Simultaneously.

I was working in Jaipur and hence using the connection [protected]. Then I moved to Pune in October 2012 for job change and applied for new Vodafone Sim [protected] which hasn't been activated yet.

I am in travelling job and right now I'm in Chattisgarh for official visit. My both Vodafone connections are closed and now because of this I'm suffering a lot. Customer Care executives are not giving right answers and supervisor gave me assurance that my connection will be activated within 48 hours on 2nd Nov 2012 but now they have allotted this number to someone else.

Dear sir,

I am not to connect to internet from my mobile for the last 2 week when I near ambattur circle.
I tried to register a complaint through 198. But I am not able to reach 198.

Thanks
RAJESH

Alert !! got missed call numbers starting with 2522 series ..... continuously 4-5 times at regular intervals. Shockingly RS 50 gets deducted each time you try to call ( which gets disconnected) for less than 5 seconds. The Vodafone customer care does not know any details .....

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Dear concern,


I was first time purchased a vodafone 3g sim card on dated 27/10/2012 of rs.5 (Five only) and the same recharged of rs.94/- (Ninty four only). As according to kota vodafone store executive (Mr. Amol and miss shubha). Both employees were saying me you can now use your sim card for phone call and i[censored] wants to use in 3g than sim card use after 4-5 hours. Although when i purchase this sim card that day was eid and i was busy in my occasion.

Next day 28/10/2012 (Sunday)

I was used this sim card on dated 28/10/2012 at approximation 10:00 am in my usb data device micromax mmx353g. But this is not given 3g speed as per my 3g plan or recharge and the day was sunday so i can't contact to your vodafone store kota bcoz sunday is a holiday. Than i contact to your 24 hours customer care executive he said that there is no 3g activate on your sim card please send a sms (Act 3g) for activation and i also send the sms as per conversation with your 24 hour call center executive.

He is also saying me your 3g will be activate after 4-5 hours. But as i m check. You were purchased sim on 27/10/2012 and as per rules. On the purchase date of sim 3g recharge should be after a day. But u can contact to our vodafone store kota they will resolve your 3g problem.

Next day 29/10/2012

29/10/2012 when i gone on your vodafone store kota and told my whole the problem regarding recharge or telephonic conversation with your 24 for hour call center executive.

Mr. Amol said me why u were send the 3g sms due to these type of activity your 3g recharge has been cancel. And also blaming me and said as per our records u were send given sms
27/10/2012 act 3g+2g
28/10/2012 act 3g, act 3g+2g
29/10/2012 act 3g+2g
If i use my sim card on dated 28/10/2012 than how can i send sms on 27/10/2012. And i also agree when i send sms on 28/10/2012 the sms was act 3g this is the only sms send by me.
Vodafone store executive and his/her boss mr. Kalpesh soni don't receive my phone call and didn't support me please do the needful.

The complaint is not for 100 rs the complaint is for they are blaming me.

me rohan frome bhy (e) mera mob. no. [protected] es no. ko prepaid se postpaid convert karny ke ley sunday 28-10-12 ko mera sab ducment aapke
exevcuty ke haat deya tha par aabhi tak mera sim card convert nahi huaa es leya aagr mery hat me kuch bhi hota to tumhare kampane band kar deta tum hamari help nahi balki hame chutya me genati karteho

I bought a Vodafone connection on 13th October. They gave me a free offer of 3G - 3GB. Bill cycle was 11th of every month.

1. Before first bill cycle, I found my unbilled about was Rs. 62,000/-. Got few customer care calls to altert me my 'high usage'. But when the bill arrived, it was only Rs. 1342.00 as I expected.

2. Second month, by around 20th of Nov, my unbilled became Rs. 19,000 and I got at at least 20 annoying calls after that to alert my usuage. Surprisingly by 27, they barred all my services. My vodafone.in account and *111# featuer still says I still have 1.36 GB usage balance.

I tried to explain it is a clerical mistake from their side but they are more interested me to make a partial payment of Rs. 8000/- than resolving this issue.

On 2nd Nov 2012 night, I got an SMS saying "the complaint has been resolved". Still my calls are barred and I did not get any explanation why they wrongly calculate the unbilled amoun which is without any discounts for the purpose of barring connections.

Being an IT professional, it made me much inconvinience in my job and I am really annoyed mentally. I planned to move to another mobile provider after one week.

Rgds
Praveen

Hi,

As per the instructions from Vodafone customer care, I have visited Vodafone , Kukatpally store (opposite BJP office) to activate international roaming on my AP mobile no. I have payed 3000/- and got the reciept. The store person informed me that in 24 hours they would come for verification. I waited for one day and no one came for verification. The very next day I had to leave India. I tried to reach the customer care from abroad now the customer care is saying that they cannot activate International roaming because the security deposit 3000/- is not reflecting on my no. I dont have the reciept copy with me now. I feel like cheated. Please help me. I need to access my mobile number.

Regards,
Prasad

Dear Concerned,

I would really like to say that you guys has hired uneducated people who dont understand any thing.......when i have to buy the sim (post paid) i have received number of call and on calling 111 call transfer to postpaid dept as well and now when i got the sim and its not working then your so called executive says(yaghe) that we cant transfer this call you need to call from any post number are you guys out of your mind.......

My sim is not working i need the urgent replacement .

Really regret to but 15 connection from you.........

Regards
Savita Lalwani