Vodafone India Complaints & Reviews

Respected Sir

Before reading kindly listen the attached conversation between me & ur CC.
This will help u to understand the whole issue.It will take ur precious 15 minits.

Please note that my postpaid mobile number is [protected] and I am using GPRS100 service since last 7-8 months.
Last month we plan to go to madhya pradesh & before leaving U.P. i talked ur customer care on dated 7-8-2012 about the roaming charges. He explained me about all the charges. He told me not to select any network manually.But the charges of Rs. 658.89 imposed as gprs usage while roaming.It shows that i used IDea network while roaming, but i assure u that i did exactly ur cc told me.

For ur kind information i have attached the conversation file. Pl listen the conversation & then close the matter.

I request you kindly resolve my issue regarding last month GPRS100 Rs. 658.89+taxes adjustment, so that I could continue my subscription without any difficulties, as I had been doing since last four years.

Thanks & Regards
Ruby tiwari
New Barkherwa 2
Opp.Hanuman Mandir
Lakhimpur Kheri 262701


List of requests made to you for ur kind attention. But every time request closed without resolution.

[protected]
07-Nov-2012 03:04:26 PM
Request Related To Credit On Invoice
Closed
08-Nov-2012 10:45:52 PM


[protected]
05-Nov-2012 03:03:51 PM
Request For Call Back
Closed
07-Nov-2012 05:35:12 PM

[protected]
13-Oct-2012 01:09:16 PM
Request related to deactivation of connection.
Closed
15-Oct-2012 12:25:58 PM


[protected]
28-Sep-2012 04:36:33 PM
Complaint On Bill Dispute
Closed
04-Oct-2012 05:21:55 PM


[protected]
28-Sep-2012 12:43:50 PM
Request For Call Back
Closed
30-Sep-2012 04:39:44 PM

This is complaint regarding the barred data usage for the no. [protected]
I logged a complaint in customer care on november 2,then went to vodafone store also, they gave
Me a new sim still its the same condition.
There is no problem with phone, as internet is working using wifi.

kindly take possible corrective action so to avoid my further suffering.
Its the 15th day I am facing this problem after complaining.

I was using message pack of vodafone since six month which is auto renewable.
until last month everything was normal.
from last month they deactivated message pack from my account without notifying me prior and charged me for the messages.
when i emailed them my querry they told me my coorporate scheme was not eligible for message pack.
then how was i using it since past six month??
also they failed to take action in 72 hours as stated by them in email
i have the emails saved with me.

Hi,

From last month onwards, i am getting marketing call even though i am registered in NDND. The calls are mostly from Charity, Insurance, etc

Do you guys circulate the mobile numbers to the marketing teams?

Need justification.

Thanks,
Girish
[protected]

my name is Abhishek Negi and my contact no is [protected] and it is a delhi number.

I would like to thank Vodafone for stopping my services because i've exceed the credit limit of my phone and i'm out of station and here i'm unable to pay bill.
But i've requested 3 times to increase my credit limit up to rs. 2000 but they replied sir as per your usage this much credit limit is enough for you. OMG they know better than me that what are my requirements. And since from last 2 month i'm paying my bill in advance but still my limit is just rs. 700 today in the morning i received a call from there cust. care and they told me sir please pay your bill otherwise your services will be stopped and look at them these guys stopped my services. wonderful i am very happy with there services and now i am unable to call and i've to spend around 1 week more in lucknow without cell phone service. They told me sir you are being with us since from last 2month so we can not exceed your credit limit. And now i've to go PCO to call everyone. This is all because of Vodafone, thanks a lot i am really enjoying it.

I am totally disappointed with vodafone and i am not going to continue with vodafone any more after paying my bills.

VODAFONE [censored] OFF.....................

Vodafone is Losing its trust,

I have a Vodafone connection for more than 10 years...My Mobile Number [protected]...I have a 3G plan of 375pm for 1.5GB and I also have a Nokia Lumia 800 when bought this phone i was given a offer from Vodafone 2GB free for 4 months. This phone was brought in the of August 23, 2012.

So I believe that my 4 month are not yet over...Surprisingly today I got My Vodafone Mobile Bill for October Month and i am being charged for 3.1GB approx 3,300 Rs.

I spoke to the Customer Service executive after many hold I was told Please send a mail to Vodafonecare and you will get reply within 72 working hrs.

I have a question here when we buy a new connection or if we miss our due date instantly the very next day we get a call for the payment reminder, but when we have a compliant why it take's 72 working hrs.

Awaiting for a Reply

Thank You

Beniz

Vodafone Nr. [protected]

Offered SIM card and connection as Corporate Client (Self joined Siemens) with which VODAFONE has coroporate service offer.

SIM card activated on 23rd Septemeber but first bill generated on 25th Sept indicating billing perios as 25.08.12 to 24.09.12 and charged Rs. 426.20 towards internate data package usage charge even though data package of Rs250/1GB has been selected. For one day period 400MB consumption showed, which is impossible. (Since for the next period of billing cycle consumption is 396MB).

Now in first bill for the internet data package charges of Rs79.80 waived off after too much follow up and complaints with VODAFONE, Received SMS about the waiver and revised bill amount which was paid.

Next bill for the period 25.09.12-24.10.12 calculations are like this Charges for the bill period 1507.59 but amount due on or before 12.11.12 is 1586.57. (The difference tallies the waived off amount of previous month)

Registered complaint three weeks back - no response and not resovled by VODAFONE. Today called its 198 number but unable to explain why this charge is levied. As per VODAFONE rep on call - it is outstanding amount of previous bill. But which amount - no explaination.

Does it mean that VODAFONE waived off amount previous month but want me to pay in next month billing. Fantastic way of over and wrong charging.

THis is happening second time without any explaination from VODAFONE.

Pl. look into the matter,

Thanking You
Mahesh Samarth
Sr Manager Sales
SIEMENS Kalwa
[protected]@gmail.com

Hi,

I made an Prepaid mobile Recharge from ICICI Bank of Rs.110 (full taltime offer).
But the full taltime amount didn't credited in my account even after 4 days.
I have registerd th complaint for same with customer care and followed them on call atleast 5-7 times but nothing resolved my problem.
Over and above this when i called customer care executive they either misbehaved and talk to me rudely or kept my call on hold for 15 minutes and then disconnected.
It was more than a harassment for me whoile talking on phone with customer care executive.

I want firstly my amount to be credited to my account and an apology from vodafone.

Thanks & regards,
Bharat Makhijani
[protected]

I have Ported my Mobile [protected] from idea to Vodafone. For Porting the number I received the call from wings co pvt ltd. Firstly they did not deliver the number on time.I did complaint for this in Vodafone but no reply. My idea service was disconnected, I called them many times but no response. After that I took leave of single day and went to their office and collected the number. But after that I get to know that they used some fake id for porting the number. At the time of porting I told them for ID. But they told that We will take the ID from Idea.

I visited Vodafone store Peeragarhi and explain my situation. They they did not provide me any solution. They only gave my one mail id. I mail on that Vodafone mail id but till now no reply.

Before 2 days my number is barred but till now no response. There is only incoming on my number. They are saying that you have to submit proof of that person. How can I provide proof of that person. I am ready to provide my proofs but they are not accepting the proofs.

So Please donot port your number to vodafone. Because their service is very poor. And i[censored] receive call for porting they reject that call other wise you have to change your number

Today around 12 days are completed but no call no reply. Vodafone tag line is HAPPY TO HELP but how they actually help by no REPLY.....................

I really did the silly mistake after porting my number Idea was far better than Vodafone.

My email address is [protected]@gmail.com

Vodafone has been harassing me for over 2 months now. Please read the mail chain below. The final straw is I received a legal notice today for intentionally not clearing my dues.

Dear Deepak,

I have received a legal notice today 7th November 2012, at 1.29pm for recovery of Rs. 2426.50 due by me. The letter is dated 9th October 2012. Attached is a scan of the same.

As I have mentioned earlier that I have no problems in paying any relevant usage related outstanding, I was waiting for you to respond to my query of including late payment charges in my bill. The payment in the past has not happened as I HAD NOT RECEIVED ANY OF THE BILLS. Please see the entire email chain below to understand the case history. I DO NOT WANT A CREDIT IN THE NEXT MONTHS CYCLE AS I DO NOT WANT TO CONTINUE WITH VODAFONE

I find the action taken by you withing 6 days of sending me an apology email (below) is grossly unfair and unjust given that VODAFONE team is irresponsive for months at end and extremely abusive (Please see details in email below). The legal notice says I have intentionally defaulted, but please see the history below before making such claims. If VODAFONE does not send bills to people, then why should people pay? If vodafone calls and abuses and threatens people, why should people not approach consumer complaint forums and police to report indecent behaviour and threats?

I DO NOT WANT TO CONTINUE WITH THE NUMBER AS MENTIONED TO YOU ON CALL AND NUMEROUS EMAIL WHICH SOMEHOW ESCAPES THE ENTIRES VODAFONE'S TEAM'S NOTICE. I DONT SEE WHY I HAVE TO BEAR THE COST OF VODAFONE ISSUES OF NOT SENDING BILLS AT ALL. IF YOU CHECK USAGE YOU WILL SEE THAT I HAVE NOT USED THE NUMBER AT ALL SINCE AUGUST 2012

Now that you have sent me a legal notice, I would like to know what action has been taken against your abusive employees. I would like a response on email about the same and an apology is not going to help.

All the names that are mentioned on the auto replies/legal notice; Sangita Rai, Rupesh Shetty NEVER answer calls! So please let me know who will be civil enough to answer calls so that I can discuss this with that person!

TILL I GET AN ACCEPTABLE RESPONSE FROM VODAFONE ABOUT THESE THINGS THAT HAVE BEEN DONE TO ME INCLUDING THE LEGAL NOTICE, IT SI UNFAIR AND UNJUST FOR YOU TO EXPECT ME TO PAY THE AMOUNT.

Once again, i repeat that I have no problems paying the amount related to my usage as long as VODAFONE gives me details of the split between my usage charges and any penalities (NOT MY FAULT.....VODAFONE DID NOT SEND ME BILLS FOR OVER 2 MONTHS) and the action taken against your abusive employees.

Sonal Shah
[protected]



Dear Ms. Shah,
Thank you for your email dated 30/09/12, regarding your Vodafone mobile number [protected].
Further to our conversation on [protected], we have updated your request for the Duplicate bill to be sent on the registered email id and the same will be sent within 48 hours.
We confirm the credit of Rs 300 towards the Late fee for bill dated 28/07/12 to 28/09/12. The credit will reflect in your bill dated 28/10/12 bill.
Ms. Shah, we thank you for your candid feedback and assure you that we have taken up the matter with the concerned department internally for necessary action.
We regret the inconvenience caused to you.
In order to disconnect the above number we request you to kindly revert to us for the same.
Ms. Shah, given below is the Service Request reference number; in case you need to check the status on your e-mail, you can share this number with us.
Service Request Number : [protected]
In case you need further assistance, please do call or email us. We’ll do our best to help you.

Happy to help,

Deepak Mirchandani

On Behalf of Appellate Authority

Contact numbers

For Enquiries : 111 or +91-[protected]

For Complaints / Requests : 198 (toll free)

Fax: +[protected]

E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in


From: Sonal Shah
Sent: Sunday, September 30, 2012 4:20:45 PM (UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi
To: Rupesh Shetty (MUM); Zillah Vaz (MUM); Nodal Mum (MUM-NE); Appellate Mum (MUM-NE); Jacqueline Mundkur (MUM); Vodafonecare Mum (MUM)
Subject: No: [protected] - No resolution on complaints and abusive & threatning calls from Vodafone

Dear Mr. Shetty,



Inspite of having written to you (see trail mail), I did not receive a response. Unfortunately a lack of response from Vodafone has further deteriorated into abusive calls and that too on Sunday afternoon! In the last 1 week I have received calls from your recovery agents on 2 ocassions, details of which are below


1) Thursday: 27th September - Around 2pm from [protected] from a Meenal Inkar who said she was from the legal department. I have made innumerous requests on all the recovery calls that I have not received my bill and that please have my bill emailed to me. So far I have not received the bill. So when I got a call from Vodafone again, I very very politely refused to speak and said I will not pay the bill till I receive a copy of it. At this istance, Meenal got very condescending got very rude and used words like 'chup re tu', 'saali', 'tu jhoot bol rahi hai' and more profanities which I prefer not to put on mail at this stage. She even asked me to tell my parents and husband (who were with and and advising me on the issue) to 'shut up' and 'mooh band rakho'. It was at this juncture that I screamed back at her and she cut the call. I called back the same number which was answered by Shweta (who refused to give me her full name and the company + address she was calling from as it is against company policy to do so) I once again repeated the entire episode and she accused me of lying!

2) Today at 2.53pm i received a call from the number [protected] from a lady who spoke to me very firmly about paying the bill. When I refused to talk (please note that I have been answering all vodafone calls and indulging in conversations with all the extremely rude, ill manered people for over a month now!) she threatened to send her men to my house and then she would see what I would do. I then screamed at her for her behaviour and cut the call. She called back and I answered and again she threatned me and used foul language like 'kutti'



I then called the customer service, spoke to a Vijay who due to my insistence transferred the call to Sohail Sheikh (he said he was the floor incharge) and gave all the details of my issue to him. When he asked me the full names of the abusive callers I gave him the 2 names (Meenal and Shweta) who quite funnily said "only 2 calls?" He registered a complaint for me the ref no of which is [protected]



I currently have 2 vodafone numbers [protected] and [protected]. You will notice there have never been issues in payment of bills. In the past I have had a vodafone number [protected] for over 8 years and there has never been a problem on that either, However, in the case of [protected] (which is the 3G data stick), I am really tired with all the harassment. I am forced to consider going to TRAI and also the consumer forums to file a complaint.

Please note that I have refused to pay the outstanding bill ONLY because Vodafone HAS NOT sent me the bills.



When I first received a call requesting payment of bill in early September, I politely asked for the bill to be emailed to me. Since then no one has so far done so but suprising Vodafone has sent me a recovery email! I was told that my email address in Vodafone's records was sonal.s.[protected]@gmail.com which I told the agents calling me was wrong! They rudely told me that an incorrect email address in my problem and not Vodafone's and if I was interested in getting it corrected, I would have to do to the store. I refused to do so because the vodafone stores are extremely inefficient and have waiting for hours and in any case why should a customer waste her time for Vodfone's internal mistakes. Subsequently I received many calls and a polite Vodafone employee managed to get my email address corrected! Thats how you are able to send me a recovery email! Funnily thought Vodafone is still unable to email me bills!



Since the billing issue started, I have stopped using the 3G data stick and dongle completely. I am happy to have it cancelled but am unwilling to pay any dues whatsoever beyond what I have consumed. I am not going to pay for any late pyment, interest and monthly rental beyond what I have used Vodafone services for. I have also told all the peeple who have called me the same and they I told me that cancelling the stick is my problem and if I want to get it done I will have to go to the store. Once again, please explain the merit in doing this given this whole mess is due to Vodafone and not the customer.



At this stage I am unwilling to talk to anyone from Vodafone except for a senior person who knows how to talk to a human being atleast! I am fed up of being abused, having my husband abused, having being threatned for a measly Rs.2000! If at all I have a Vodafone person or anyone from its associates visting my house without resolving my complaint first and adequately responsing to this email, I will be unfortunately forced to go to the police for physical threats and intimidation to protect myself, my family and my property. I have to take this step as I have been told very clearly bythe lady in todays call 'main abhi tum ko dekh leti hoon'. I did mention to her that she can do what she feels like and I will be approaching the police for this issue.



I need not mention the mental harrassment and agony that Vodafone has been causing me. So far I have given Vodafone over 2 months to email me the bills but it hasn;t been done. In the 2 months I have received many phone calls and the last few being very abusive, insulting and threatining with women using language that you hear mostly in the slums!



Hope someone marked on this email will be kind enough to acknowledge this personally (and not an auto response),send me a written apology for the behaviour of Vodafone employees and associates and resolve this issue whithout causing more stress to me.



Regards,

Sonal Shah

+91 [protected]



On Tue, Sep 11, 2012 at 11:50 AM, Sonal Shah <sonal.s.[protected]@gmail.com> wrote:

Dear Mr. Rupesh Shetty,

I have received atleast 10 calls regarding an outstanding payment on my vodafone number [protected] and I have repeated to each one of the callers that I DO NOT RECEIVE ANY OF THE BILLS AT ALL. I have not received a single bill till date. The Email address that you have in your records is incorrect when it comes to sending bills but surprisingly correct when it comes to sending recovery related emails. Not one of your employees has bothered correcting my email address and sending me the bills inspite of repeated requests. You surely cannot expect a customer to go and wait at the extremely inefficient Vodafone stores for hours to rectify a mistake made by your employees.

I would like to let you know that Vodafone can feel free to disconnect my line and I will refrain from paying the bill till I receive a copy of the same which is my right! Trust you will see where I am coming from. Further I am not willing to pay any additional / overdue charges on account of Vodafone's inefficiency

Best Wishes,
A very disgruntled customer
Sonal Shah

It is really so funny experience with Vodafone. I am using Vodafone postpaid connection since last 3 months. I took this number for office calling purpose as they offering me free calling for one number. I thought i will get very nominal bill if i use Vodafone. But the experience i got is really funny and irritating.

For the first month i got bill payment of some minus amount and i thought yes the decision i took to use Vodafone is really nice and was thinking to get more connection. Where in next month i got an surprise from Vodafone. I got an bill payment of rupees 1100 in month October. I was totally surprised and i asked clarification with Vodafone customer care and they told i used internet on my mobile which is totally wrong as i am using internet of another subscriber on my mobile then why should i use internet of Vodafone which is costing me almost 1000 rupees. The other subscribe offering me 1GB of internet in 98 rupees only and Vodafone charged me 1000 rupees for 88MB which is almost 10% of the other internet i am using and charging more than 10 times. I am communicating with Vodafone for this complaint and i am getting same response each time on email that you used the service. They forwarding me the same email each time. The same email format.

I AM ALREADY DISCUSSING THIS ISSUE WITH VODAFONE AND I GOT ONE MORE SURPRISE FROM VODAFONE BY TODAY (DATE 7TH NOV 2012) that my bill payment for this month is around 4000 rupees and the total due is 5000+ rupees. Is it really funny or irritating or what? .

I am not at all expecting this service from Vodafone. My number is not working now, no incoming too. I am already lost my incoming calls and Vodafone gave me huge Diwali surprise of bill 5000+ bill amount. If i am not using this number then how my bill amount is 5000+. In last month i got reason o[censored]sage of internet so the bill amount is 1100 rupees, i don't know what reason they will give me for bill amount of 5000+ rupees.

I am totally in depression now and not happy on my decision to get Vodafone connection. I was happy to pay 30 paisa per minute to other numbers instead of free Vodafone calling. I will not use Vodafone in future.

Thank you,
Nilesh P
Vodafone number : [protected]

Hi, Recently I took a CUG sim's from vodafone. Initially I was told there is no need to pay any kind of deposit for all those sim's and they are absolutely free and they will just ask deposit if required after completing verification. Me and 2 of my colleges took 5 sim's in total. But since a week they are not activating our sim cards and asking us to pay a deposit of 300 for each sim card. They have not initiated verification process also and today morning when I gave a call to those people I was told that to initiate the verification process we have to pay an amount of 300 for each sim card. I am confused, is this a correct procedure or simply those people are trying to grab money. Please let me know!!!

My SIM, [protected], was found not working on 4.11.2012. Vodaphone gallery, call center and email to customercare unable to give correct reason for their action to cancel my sim and number. After three days of continuous calling and asking on email, Jobin Plamoottil from customercare reported that the number has been cancelled by the company as the phone was not used for the last 60 days and existing balance of approx. Rs400.00 forfeited by Vodaphone.
My last usage was on 08/09/2012. It may be seen that 60 days get over on 07.11.2012, today.
There has been an error on the part of Vodaphone, still they have not yet restarted my SIM and the number.

Will be grateful if the case could be pursued with Vodaphone Mumbai

Thanking You, Best Regards,
Capt. Rakesh Ranjan,
[protected]@gmail.com

I bought Vodafone Post Paid Mobile No [protected] (registered @ name of ANANT DOGRA) in Sep 2012. I received the outgoing calls details in an itemized bill sent to me. But I want incoming call details of my number. Kindly provide me the way to get it. Please look into the matter. This is very important for me.

Thanks

ANANT DOGRA

My contact no: [protected]

Email Id: [protected]@gmail.com

Hi my name is Ashwani Vashitha I have VG_M&G_MV_TechM299 mobile corporate plan from Vodafone. Which is included 5 gb free data in this plan. I activate this plan from 3 Oct 2012 and I used 3 GB data in October month which is lower than 5 I expect will not any data charge from Vodafone but I surprised when I received bill from Vodafone they were charged 8900/- INR and now they are send me mail pay same amount otherwise service will not provide you please need your help to resolve this issue. I am enclosed all data which is require to you. I am not defaulter all information is provided by me is true and i don’t want to pay any additional charges. I am using these services after confirmation from Vodafone. One more think is my credit limit is 3100/- but don’t get exceeding massage now they charged 8900/- why they don’t informed me to cross the limit?

My billing cycle is 3 to 3.


Any inquiries please feel free to call me.

My Number is: [protected]
Email id: [protected]@TechMahindra.com

Address: D-95, Pandav Nagar Delhi - 92

Dear sir,
I am a valid customer for vodafone mobile bearing num [protected] since 2007, I have add the two new number of [protected] and [protected].
I had received the call on monday from ms priyanka for regarding the outstanding bill of 7350/- In my mobile number [protected].
After I checked my billed in sep I found the following number is where I never called to in these number. As a that these number are in belong to african country são tomé and príncipe. First time I M hear about this country.
Isd
25/09/2012 16:32:04 [protected] 6:00 300
25/09/2012 17:10:[protected]:00 50
25/09/2012 17:14:[protected]:00 50
25/09/2012 17:16:08 [protected] 1:00 50
25/09/2012 17:17:[protected]:00 1550
25/09/2012 17:48:[protected]:00 1550
25/09/2012 18:19:[protected]:00 1550
25/09/2012 17:50:[protected]:00 1150
I never called this number.
I had call back to this number by my landline phone also, but I heard this number is not valid. Because as per my investigation +239-2- then number is valid to this country.

1. I had already register the alert but I never received the alert for the crossing the credit limited by mail and by sms ([protected]).
2. I had already fill the sim replacement request by website. But not reflected in system.
3. No call to any where between the period of 20th july to 24 sep. But suddenly the call in 25 sep which day my bill was generated. So I M curious about it. Whom call to this number.
4. Please investigate this issue
I hope I hear soon about this problem.

I am vodafone customer, My sim card is blocked due to PUK block , I went 3-4 times to Vodafone store but due to silly security questions are not matching, I myself with my all Photo ID and address proof , they are not unblocking my SIM, I wish to close this SIM , if they are not ready to give the services, Vodafone staff is talked very rudely and arrogantly. I want to migrate the sim to BSNL if they are not ready to unblock the sim. My no is [protected].

Ajay Wagh
Indore
[protected]

Dear sir / Madam,

This is to bring to your notice that I (shobha vij ) residing in navi-mumbai......after paying the pending amount to vodafone store
at kharghar......there employees who come to extract the amt from the customer "s dept
at my residence.....these guys are rogues.without any ID proofs.
they say they are come from vodafone Andheri office bt the lady who spoke to me... was Vashali from vodafone dept of who uses bad language like Randie , &very very bad language,etc......these languages are used by cheap mogers nt from decent organisation.vodafone domestic call center shud have decent employees...
they should first "remember customer is al ways rite" when they pay they bills on time.
the delay of the payment was my brother who was admitted in Bombay hospital fr the past 4 mths...where we had spent almost 4 lacs fr his treatment....after that in month of oct 2012 he is nt there between us now.......
due this problem we had submitted the revenlent docs &fr delay of the vodafone bills......the amt=3850
The kharghar dept had given us grace period to pay the bills& we paid the bill too.
Now after the payment of 3000 rs was paid at vodafone gallery.since its a billing no -[protected] the rest balance amt
of 850 rs will carried to the next bill.
.There was gud services from the kharghar branch.
I own this no fr past 5-9 yrs.....bt when the issue was solved from the both the ends then why did this customer services employee call me &speak so rudly without any update information.???
its was so disgusting fr lecture like me to hear such bad words used by the vodafone customer serives

I wud be oblige that this lady Vashali to removed from all her holding authorities on immediate affect frm this company.
if no action taken by due course of time.......then i guess this isnt the rite door I knocked as Indian citizen..
looking forward fr a quick anticipation from ur end.
Thanking you,
Regards
shoba

I called Vodafone Customer care to ask for the SMS Code to activate the 2G Internet Rs.95 plan for 1 GB/month.

They have activated the internet twice and have charged me twice for the same.

Vodafone keeps doing this.

Please never use vodafone.

And their customer care personnel are the worst. Most illiterate and rude.

They do not understand half the things.

I have been a loyal customer of vodafone for almost 4years now and have been using prepaid number [protected].
I have a blackberry and every month i pay a sum of Rs 400 for using the data services.
A further deduction in the name of sessions cost is being continuously made which initially only .20paise but has now crossed 8rs,as a result of which i am losing Rs 25-50 from my balance everyday. My complaints are not being addressed by the customer care. I was waiting for almost 50mins for the representative to answer my call and had spend Rs 10 on the call to customer care also.
The SESSION COST deduction that has been made despite of me NOT using any extra services,or viewing any videos or listening to any songs on the phone.
I have now lost around 200 rupees,which i of a great value for me,and i hereby request the consumer forum to loook into the matter so that i can get a refund for the amount that has been charged extra.