Vodafone India Complaints & Reviews

Dear sir,

I am not to connect to internet from my mobile for the last 2 week when I near ambattur circle.
I tried to register a complaint through 198. But I am not able to reach 198.

Thanks
RAJESH

Alert !! got missed call numbers starting with 2522 series ..... continuously 4-5 times at regular intervals. Shockingly RS 50 gets deducted each time you try to call ( which gets disconnected) for less than 5 seconds. The Vodafone customer care does not know any details .....

|
Dear concern,


I was first time purchased a vodafone 3g sim card on dated 27/10/2012 of rs.5 (Five only) and the same recharged of rs.94/- (Ninty four only). As according to kota vodafone store executive (Mr. Amol and miss shubha). Both employees were saying me you can now use your sim card for phone call and i[censored] wants to use in 3g than sim card use after 4-5 hours. Although when i purchase this sim card that day was eid and i was busy in my occasion.

Next day 28/10/2012 (Sunday)

I was used this sim card on dated 28/10/2012 at approximation 10:00 am in my usb data device micromax mmx353g. But this is not given 3g speed as per my 3g plan or recharge and the day was sunday so i can't contact to your vodafone store kota bcoz sunday is a holiday. Than i contact to your 24 hours customer care executive he said that there is no 3g activate on your sim card please send a sms (Act 3g) for activation and i also send the sms as per conversation with your 24 hour call center executive.

He is also saying me your 3g will be activate after 4-5 hours. But as i m check. You were purchased sim on 27/10/2012 and as per rules. On the purchase date of sim 3g recharge should be after a day. But u can contact to our vodafone store kota they will resolve your 3g problem.

Next day 29/10/2012

29/10/2012 when i gone on your vodafone store kota and told my whole the problem regarding recharge or telephonic conversation with your 24 for hour call center executive.

Mr. Amol said me why u were send the 3g sms due to these type of activity your 3g recharge has been cancel. And also blaming me and said as per our records u were send given sms
27/10/2012 act 3g+2g
28/10/2012 act 3g, act 3g+2g
29/10/2012 act 3g+2g
If i use my sim card on dated 28/10/2012 than how can i send sms on 27/10/2012. And i also agree when i send sms on 28/10/2012 the sms was act 3g this is the only sms send by me.
Vodafone store executive and his/her boss mr. Kalpesh soni don't receive my phone call and didn't support me please do the needful.

The complaint is not for 100 rs the complaint is for they are blaming me.

me rohan frome bhy (e) mera mob. no. [protected] es no. ko prepaid se postpaid convert karny ke ley sunday 28-10-12 ko mera sab ducment aapke
exevcuty ke haat deya tha par aabhi tak mera sim card convert nahi huaa es leya aagr mery hat me kuch bhi hota to tumhare kampane band kar deta tum hamari help nahi balki hame chutya me genati karteho

I bought a Vodafone connection on 13th October. They gave me a free offer of 3G - 3GB. Bill cycle was 11th of every month.

1. Before first bill cycle, I found my unbilled about was Rs. 62,000/-. Got few customer care calls to altert me my 'high usage'. But when the bill arrived, it was only Rs. 1342.00 as I expected.

2. Second month, by around 20th of Nov, my unbilled became Rs. 19,000 and I got at at least 20 annoying calls after that to alert my usuage. Surprisingly by 27, they barred all my services. My vodafone.in account and *111# featuer still says I still have 1.36 GB usage balance.

I tried to explain it is a clerical mistake from their side but they are more interested me to make a partial payment of Rs. 8000/- than resolving this issue.

On 2nd Nov 2012 night, I got an SMS saying "the complaint has been resolved". Still my calls are barred and I did not get any explanation why they wrongly calculate the unbilled amoun which is without any discounts for the purpose of barring connections.

Being an IT professional, it made me much inconvinience in my job and I am really annoyed mentally. I planned to move to another mobile provider after one week.

Rgds
Praveen

Hi,

As per the instructions from Vodafone customer care, I have visited Vodafone , Kukatpally store (opposite BJP office) to activate international roaming on my AP mobile no. I have payed 3000/- and got the reciept. The store person informed me that in 24 hours they would come for verification. I waited for one day and no one came for verification. The very next day I had to leave India. I tried to reach the customer care from abroad now the customer care is saying that they cannot activate International roaming because the security deposit 3000/- is not reflecting on my no. I dont have the reciept copy with me now. I feel like cheated. Please help me. I need to access my mobile number.

Regards,
Prasad

Dear Concerned,

I would really like to say that you guys has hired uneducated people who dont understand any thing.......when i have to buy the sim (post paid) i have received number of call and on calling 111 call transfer to postpaid dept as well and now when i got the sim and its not working then your so called executive says(yaghe) that we cant transfer this call you need to call from any post number are you guys out of your mind.......

My sim is not working i need the urgent replacement .

Really regret to but 15 connection from you.........

Regards
Savita Lalwani

Hi,With reference to request number [protected], I was promised by the Vodafone store , JB nagar Andheri east ,that the 3G data plan for Rs 650 will be provided free for two months. But I was surprised to see I getting charged for it in my bill.Customer care arranged a call back for me from the store but even after 72 hrs, I am yet to get a call back from them.I am really under stress since I have been following up on this for the last one month. I am planning to go to consumer court for this and also highlight this on social networking sites about the pathetic and customer insensitive service from Vodafone.I am also doing a number portability and would advice my family and friends to do the same and also highlight this on the web.My cell number is [protected].

1. My Bill was paid before due date why did Vodafone disconnect/ Discontinue services??!!
2.after you threatened to disconnect my phone,
I had to rush to your Store and made the request for direct Debit

3. in spite of this, you disconnected my phone . then i had to make cash payment!

Why do u do this to your customers??
i have been writing to Corporate Assist as well as Mum vodofone care , but they are unable to give a valid answer .What happens to my payment made by my creditcard and later by cash ?

uma narendran - mumbai [protected]

Here are some emails I sent to Vodafone regarding my problems. Till date no positive action has been taken despite my numerous complaints.

I have recently retired as General Manager , State Bank of India, Zonal Inspection Office, Kolkata . I am using a vodafone mobile connection obtained under SBI corporate plan from Kolkata circle : [protected]( Blackberry) . The no. is due to be cancelled effective 30 Sep 2012 . As I have settled in Mumbai , I decided to take a vodafone mobile SIM from mumbai circle. When I called your toll free 198 , they put me on to your direct sales team. Your representative Javed Khan gave me a Blackberry post-paid plan for monthly rental of Rs 399/- : 800 mts local call+ 100 mts STD+ 100 mts sms+ 1 GB internet . He sent an agent on 27 sep to collect application , PP, ID and address proof and Rs 300/- vide receipt 4938 dt 27 Sep 2012 . The agent gave a pamphlet that however did not confirm the plan details and a SIM ( bearing no.[protected] HLR 6) which Javed Khan confirmed will be activated by Friday night ; he also confirmed the SIM mob no. as [protected] as written on the SIM envelope available with me.

Today in the morning when I tried to contact Javed Khan to confirm activation of the no. that I have sms-ed all my contacts as my new no. effective 1 Oct, some other representative took the call . He took down my new no. and said it has already been activated in somebody else's name and that my SIM would be activated for another no. [protected]. I was terribly upset and wanted to speak to the floor manager to attend to my complaint urgently ; but the line was abruptly cut off. I again contacted 198 and explained in detail the difficulty to a floor manager. She said the other no SKS said would given me was a prepaid no and asked me to contact the nearest Vodafone stores to redress the complaint .

In sheer frustration I approached your Chembur stores today . Mr Zabar , the store manager was quite helpful. He took a fresh application from me and offered to give me a new no. that would be activated within 6 hrs. But he said he wasn't authorised to give me the plan that your DST gave ; nor could he help me with the application form I had given to SKS's agent with Rs 300/. Instead he offered the new no . [protected] free of charge under a plan for Rs 350/- : 200 mts local calls+ 100 mts STD calls+ 500 local sms+ 250 national sms. He took a scan copy of the receipt for Rs 300/- that SKS gave me and promised that within a couple of days the amount would be refunded with apologies.

The whole experience has left me totally upset. If it
were not for the fact that I had already informed all my contacts about the new vodafone no. I would be available on and my fruitful visit to your chembur store , I had a good mind to shift over to some other mobile server. I wonder why your co. is allowing such insolent , incompetent and inconsiderate franchisees to operate and loot innocent public like me causing untold inconvenience. The least that could have been done in my case is pull up the representative who made the sale and offer me the same plan he collected money from me for. What is worse, when I wanted to complain to some senior official , nobody in your toll free call center or store was forthcoming ; even a senior person like me is not being attended to properly at your toll free no. I think this should be a wake up call for you .

If I do not get immediate response I propose to escalate this complaint as it is to State bank of India with whom you have a Corporate arrangement all over the country ; let them know what a shabby treatment is being meted out to your customers.

email 2:

Dear Mr Zabar ,


I am resending my complaint as sent on 29 sep to vodafone. So far nobody has contacted or even acknowledged my complaint.You had however said that within 3 days the co rep will call on me and refund the amount collected by SKS , the direct sales agency and collect the sim card. I would like to escalate the complaint. Pl help me .


regards.

S Sridharan

email 3:

I have not received even an acknowledgement of my complaint. Mr Zabar told me on 28 Sep that within 3 days , Vodafone will arrange to refund the application fee collected by the Direct Sales Agency and collect the defunct sim card. Pl expedite.

email 4:

Ms. Vaz

I am sending this email along with trail in utter frustration. You would see from the email trail the difficulty I had to face on account of your direct sales force- Systematic Knowledge Services p Ltd. Now my complaint again is not acknowledged ; no docket no. given; not attended to ; and finally I have neither received refund of the amount paid to the SKS representative . It's not possible to complain to anyone in your co because nobody gives mob no.s of senior officers. As a recently retired GM of SBI, I must relate my bad experience to SBI( you have a corporate plan with SBI all over the country) so they will know the quality of service your co offers and the response to our complaints.

email 5:

A week ago, some one rang me up to say that the refund cheque would reach me within 48 hrs and that I could destroy the sim card your associate co., the direct sales unit SKS had foisted on me. When I asked if an explanation would be given for the mess and unnecessary , avoidable and misleading sale deal the SKS made with she replied that nothing of the sort could be furnished. Again, when I asked if the plan promised by the SKS representative for which he had collected the amount now being refunded I presume , could be extended to me under the new number , again she replied in the negative. In sum, the response to my complaint so far has been:

1. No refund even after 15 days
2. No compensation or apology or explanation for misselling by associates
3. No interest in fulfilling promised offers.
4. No proper grievance redressal at senior level
5. No transparency in offers

I am totally dissatisfied with your service and complaint addressing mechanism. If the parent co won't take responsibilty for the activities of the associates/ direct sales teams , how can the customers be protected?

Anyone reading this, please do not go in for a Vodafone connection EVER. They will cause you immense dissatisfaction at opportune moments. It is not worth it. Their "Happy to help" motto is just namesake, fraud. They are definitely not "Happy to help".

Name: S.Sridharan
Email: [protected]@gmail.com

I have registered [protected] in my name, in Thanjavur, Tamilnadu, India, by submitting my passport size photo and XEROX copy of my driving license, 2 months back.
NOW, The aforesaid number is barred.
I surprised ?
If your dealer in THANJAVUR is not working up to your expectations, instruct them.
Don't deny the access of the client number.
What should I think of your offices.?
How can you deny the access of the said number?
Kindly guide me and activate the aforesaid number immediately.
Thanking you.
Yours faithfully
LAKSHMI NARAYANAN. A
THANJAVUR (CELL NO. [protected])

I have 3 vodafone connections.(1).[protected] (2) [protected](3) [protected]. DND has been activated in number 1&3.I have not activated DND in the [protected] to know about the different offers that mobile company announces.But I am facing different types of activation of services & consequent deduction of money from the balance.I want to bring under the notice of the appropriate authority to stop this NONSENSE menace and it should made mandatory to get confirmation of consent before such activation/deduction. Please take steps to send this request to TRAI & vodafone.
Thanking you.
Dr Santimoy Mukherjee.
email;[protected]@gmail.com

Hi,
Had contacted vodafone to port out. I was given a offer from their retentions team that 2Gb will be provided for Rs99. Next day i recieved a call stating that only 1Gb wil be provided for Rs99. I accepted the offer and today have recived a bill for Rs 1269.20 for usage of 120mb. Called vodafone and was informed that i had declined the offer where as i had accepted it. Need assistance.

Dear Sir,

Before One month 1 cancel my reliance dongle for internet use and buy a new Vodafone dongle with 2g plan of Rs. 599 unlimited. But the dongle is not working properly as they are saying in the add. they say that the dongle speed is 7.1 Mbps but it doesn't work and giving the speed of 0.00 bps. Dongle made by ZTE Corporation Designed by Vodafone Model no. K3770-Z (Vodafone Mobile Broadband).

Thanks

Unsatisfied Costumer of Vodafone Mobile Broadband Service
G C Kansagara

hi,

my mobile number is [protected]. In the month of September i received my mobile bill of approx 2900 INR.
In the bill Company charged me for GPRS which was free as per my postpaid plan .

Meanwhile they stopped my services when i didn't paid bill which was not as per my usage , i talked to customer care , they assured me that they will do something for my bill as started my services after realizing fault is in their billing system.

But i did not receive any corrected bill. Now whenever I am trying call anybody , Vodafone has their own 1 min message before call anyone for pay the bill. But here i am not suppose to pay as it is fault in their billing system.

Earlier also I have launched same kind of complain and it was adjusted by Vodafone after taking it to consumer forum.

I have recharged my [protected] no with 95 rs recharge for Internet using purpose. but internet is disrupting many times. I also have asked for sending me mobile Internet setting for my nokia n72 mobile. but yet no response for more than 24 hours. and it happens many times. please do the needful.

due to dissatisfied of your billing statement last 6 months i am not interested to continue my post paid
connection in future.so disconnect my post connection number [protected] in the name of Salilaksha Roy.address :2/1 ghosh para lane Kolkata 700036.in this connection please send me portability number quickly in my mobile number [protected].
Name :Salilaksha Roy.
Address :2/1 ghosh para lane Kolkata 700036

Dear Sir,

I don’t have any Vodafone number, but from my bank account [protected]-IDBI Bank-RATAN KUMAR, fraud payment was made to Vodafone billdesk on dated 07/10/2012.

Pls. help and do the needful from your end.

Transaction details are followings:

7/10/2012 7/10/2012 VISA-POS/VODAFONE-BILLDESK MUMBAI IN DR Transfer 2,300.00
7/10/2012 7/10/2012 VISA-POS/VODAFONE-BILLDESK MUMBAI IN DR Transfer 2,300.00
7/10/2012 7/10/2012 VISA-POS/VODAFONE-BILLDESK MUMBAI IN DR Transfer 2,300.00
7/10/2012 7/10/2012 VISA-POS/VODAFONE-BILLDESK MUMBAI IN DR Transfer 2,300.00
7/10/2012 7/10/2012 VISA-POS/VODAFONE-BILLDESK MUMBAI IN DR Transfer 2,300.00
7/10/2012 7/10/2012 VISA-POS/VODAFONE-BILLDESK MUMBAI IN DR Transfer 2,300.00
7/10/2012 7/10/2012 VISA-POS/VODAFONE-BILLDESK MUMBAI IN DR Transfer 1,150.00
13/10/12 13/10/12 REF 071012 VODAFONE BILLDESK CR Transfer 2,300.00
13/10/12 13/10/12 REF 071012 VODAFONE BILLDESK CR Transfer 2,300.00


Pls. do the needful and stop these payments.


Regards,

Ratan Kumar

Contact No. = +91 [protected]

Dear Sir,


My Name is Rajendra, My vodafone number([protected]) ,I used this number from[protected], Due to some reasons - I was stayed in bangalore.At that time I am not used my number for 2 months .... With out intimation they gave my number to another person .I missed my entire contacts .I want my number back.

Can you people help me to get my number back.


Thanks & Regards,
RajendraM

I have 6 connections from Vodafone. I am unable to use my phone ( neither calls can be made nor BBM nor SMS )when I am inside my house, address mentioned in subject line. I have complained for last many years (over 5 years) and no action was taken. (I HAVE TO GO OUTSIDE OF MY HOUSE ON THE ROAD TO USE THE PHONE)Only in the month of February this year one executive turned up at my residence and checked and confirmed the problem, and promised that within 15 days they will resolve the problem by putting some equipment. Now 8 months have passed and nothing is being done.

Pls let me know whether is it possible to place the equipment immediately, to enable me to operate my phones or I go for portability to another service provider?