Vodafone India Complaints & Reviews

Hi,With reference to request number [protected], I was promised by the Vodafone store , JB nagar Andheri east ,that the 3G data plan for Rs 650 will be provided free for two months. But I was surprised to see I getting charged for it in my bill.Customer care arranged a call back for me from the store but even after 72 hrs, I am yet to get a call back from them.I am really under stress since I have been following up on this for the last one month. I am planning to go to consumer court for this and also highlight this on social networking sites about the pathetic and customer insensitive service from Vodafone.I am also doing a number portability and would advice my family and friends to do the same and also highlight this on the web.My cell number is [protected].

1. My Bill was paid before due date why did Vodafone disconnect/ Discontinue services??!!
2.after you threatened to disconnect my phone,
I had to rush to your Store and made the request for direct Debit

3. in spite of this, you disconnected my phone . then i had to make cash payment!

Why do u do this to your customers??
i have been writing to Corporate Assist as well as Mum vodofone care , but they are unable to give a valid answer .What happens to my payment made by my creditcard and later by cash ?

uma narendran - mumbai [protected]

Here are some emails I sent to Vodafone regarding my problems. Till date no positive action has been taken despite my numerous complaints.

I have recently retired as General Manager , State Bank of India, Zonal Inspection Office, Kolkata . I am using a vodafone mobile connection obtained under SBI corporate plan from Kolkata circle : [protected]( Blackberry) . The no. is due to be cancelled effective 30 Sep 2012 . As I have settled in Mumbai , I decided to take a vodafone mobile SIM from mumbai circle. When I called your toll free 198 , they put me on to your direct sales team. Your representative Javed Khan gave me a Blackberry post-paid plan for monthly rental of Rs 399/- : 800 mts local call+ 100 mts STD+ 100 mts sms+ 1 GB internet . He sent an agent on 27 sep to collect application , PP, ID and address proof and Rs 300/- vide receipt 4938 dt 27 Sep 2012 . The agent gave a pamphlet that however did not confirm the plan details and a SIM ( bearing no.[protected] HLR 6) which Javed Khan confirmed will be activated by Friday night ; he also confirmed the SIM mob no. as [protected] as written on the SIM envelope available with me.

Today in the morning when I tried to contact Javed Khan to confirm activation of the no. that I have sms-ed all my contacts as my new no. effective 1 Oct, some other representative took the call . He took down my new no. and said it has already been activated in somebody else's name and that my SIM would be activated for another no. [protected]. I was terribly upset and wanted to speak to the floor manager to attend to my complaint urgently ; but the line was abruptly cut off. I again contacted 198 and explained in detail the difficulty to a floor manager. She said the other no SKS said would given me was a prepaid no and asked me to contact the nearest Vodafone stores to redress the complaint .

In sheer frustration I approached your Chembur stores today . Mr Zabar , the store manager was quite helpful. He took a fresh application from me and offered to give me a new no. that would be activated within 6 hrs. But he said he wasn't authorised to give me the plan that your DST gave ; nor could he help me with the application form I had given to SKS's agent with Rs 300/. Instead he offered the new no . [protected] free of charge under a plan for Rs 350/- : 200 mts local calls+ 100 mts STD calls+ 500 local sms+ 250 national sms. He took a scan copy of the receipt for Rs 300/- that SKS gave me and promised that within a couple of days the amount would be refunded with apologies.

The whole experience has left me totally upset. If it
were not for the fact that I had already informed all my contacts about the new vodafone no. I would be available on and my fruitful visit to your chembur store , I had a good mind to shift over to some other mobile server. I wonder why your co. is allowing such insolent , incompetent and inconsiderate franchisees to operate and loot innocent public like me causing untold inconvenience. The least that could have been done in my case is pull up the representative who made the sale and offer me the same plan he collected money from me for. What is worse, when I wanted to complain to some senior official , nobody in your toll free call center or store was forthcoming ; even a senior person like me is not being attended to properly at your toll free no. I think this should be a wake up call for you .

If I do not get immediate response I propose to escalate this complaint as it is to State bank of India with whom you have a Corporate arrangement all over the country ; let them know what a shabby treatment is being meted out to your customers.

email 2:

Dear Mr Zabar ,


I am resending my complaint as sent on 29 sep to vodafone. So far nobody has contacted or even acknowledged my complaint.You had however said that within 3 days the co rep will call on me and refund the amount collected by SKS , the direct sales agency and collect the sim card. I would like to escalate the complaint. Pl help me .


regards.

S Sridharan

email 3:

I have not received even an acknowledgement of my complaint. Mr Zabar told me on 28 Sep that within 3 days , Vodafone will arrange to refund the application fee collected by the Direct Sales Agency and collect the defunct sim card. Pl expedite.

email 4:

Ms. Vaz

I am sending this email along with trail in utter frustration. You would see from the email trail the difficulty I had to face on account of your direct sales force- Systematic Knowledge Services p Ltd. Now my complaint again is not acknowledged ; no docket no. given; not attended to ; and finally I have neither received refund of the amount paid to the SKS representative . It's not possible to complain to anyone in your co because nobody gives mob no.s of senior officers. As a recently retired GM of SBI, I must relate my bad experience to SBI( you have a corporate plan with SBI all over the country) so they will know the quality of service your co offers and the response to our complaints.

email 5:

A week ago, some one rang me up to say that the refund cheque would reach me within 48 hrs and that I could destroy the sim card your associate co., the direct sales unit SKS had foisted on me. When I asked if an explanation would be given for the mess and unnecessary , avoidable and misleading sale deal the SKS made with she replied that nothing of the sort could be furnished. Again, when I asked if the plan promised by the SKS representative for which he had collected the amount now being refunded I presume , could be extended to me under the new number , again she replied in the negative. In sum, the response to my complaint so far has been:

1. No refund even after 15 days
2. No compensation or apology or explanation for misselling by associates
3. No interest in fulfilling promised offers.
4. No proper grievance redressal at senior level
5. No transparency in offers

I am totally dissatisfied with your service and complaint addressing mechanism. If the parent co won't take responsibilty for the activities of the associates/ direct sales teams , how can the customers be protected?

Anyone reading this, please do not go in for a Vodafone connection EVER. They will cause you immense dissatisfaction at opportune moments. It is not worth it. Their "Happy to help" motto is just namesake, fraud. They are definitely not "Happy to help".

Name: S.Sridharan
Email: [protected]@gmail.com

I have registered [protected] in my name, in Thanjavur, Tamilnadu, India, by submitting my passport size photo and XEROX copy of my driving license, 2 months back.
NOW, The aforesaid number is barred.
I surprised ?
If your dealer in THANJAVUR is not working up to your expectations, instruct them.
Don't deny the access of the client number.
What should I think of your offices.?
How can you deny the access of the said number?
Kindly guide me and activate the aforesaid number immediately.
Thanking you.
Yours faithfully
LAKSHMI NARAYANAN. A
THANJAVUR (CELL NO. [protected])

I have 3 vodafone connections.(1).[protected] (2) [protected](3) [protected]. DND has been activated in number 1&3.I have not activated DND in the [protected] to know about the different offers that mobile company announces.But I am facing different types of activation of services & consequent deduction of money from the balance.I want to bring under the notice of the appropriate authority to stop this NONSENSE menace and it should made mandatory to get confirmation of consent before such activation/deduction. Please take steps to send this request to TRAI & vodafone.
Thanking you.
Dr Santimoy Mukherjee.
email;[protected]@gmail.com

Hi,
Had contacted vodafone to port out. I was given a offer from their retentions team that 2Gb will be provided for Rs99. Next day i recieved a call stating that only 1Gb wil be provided for Rs99. I accepted the offer and today have recived a bill for Rs 1269.20 for usage of 120mb. Called vodafone and was informed that i had declined the offer where as i had accepted it. Need assistance.

Dear Sir,

Before One month 1 cancel my reliance dongle for internet use and buy a new Vodafone dongle with 2g plan of Rs. 599 unlimited. But the dongle is not working properly as they are saying in the add. they say that the dongle speed is 7.1 Mbps but it doesn't work and giving the speed of 0.00 bps. Dongle made by ZTE Corporation Designed by Vodafone Model no. K3770-Z (Vodafone Mobile Broadband).

Thanks

Unsatisfied Costumer of Vodafone Mobile Broadband Service
G C Kansagara

hi,

my mobile number is [protected]. In the month of September i received my mobile bill of approx 2900 INR.
In the bill Company charged me for GPRS which was free as per my postpaid plan .

Meanwhile they stopped my services when i didn't paid bill which was not as per my usage , i talked to customer care , they assured me that they will do something for my bill as started my services after realizing fault is in their billing system.

But i did not receive any corrected bill. Now whenever I am trying call anybody , Vodafone has their own 1 min message before call anyone for pay the bill. But here i am not suppose to pay as it is fault in their billing system.

Earlier also I have launched same kind of complain and it was adjusted by Vodafone after taking it to consumer forum.

I have recharged my [protected] no with 95 rs recharge for Internet using purpose. but internet is disrupting many times. I also have asked for sending me mobile Internet setting for my nokia n72 mobile. but yet no response for more than 24 hours. and it happens many times. please do the needful.

due to dissatisfied of your billing statement last 6 months i am not interested to continue my post paid
connection in future.so disconnect my post connection number [protected] in the name of Salilaksha Roy.address :2/1 ghosh para lane Kolkata 700036.in this connection please send me portability number quickly in my mobile number [protected].
Name :Salilaksha Roy.
Address :2/1 ghosh para lane Kolkata 700036

Dear Sir,

I don’t have any Vodafone number, but from my bank account [protected]-IDBI Bank-RATAN KUMAR, fraud payment was made to Vodafone billdesk on dated 07/10/2012.

Pls. help and do the needful from your end.

Transaction details are followings:

7/10/2012 7/10/2012 VISA-POS/VODAFONE-BILLDESK MUMBAI IN DR Transfer 2,300.00
7/10/2012 7/10/2012 VISA-POS/VODAFONE-BILLDESK MUMBAI IN DR Transfer 2,300.00
7/10/2012 7/10/2012 VISA-POS/VODAFONE-BILLDESK MUMBAI IN DR Transfer 2,300.00
7/10/2012 7/10/2012 VISA-POS/VODAFONE-BILLDESK MUMBAI IN DR Transfer 2,300.00
7/10/2012 7/10/2012 VISA-POS/VODAFONE-BILLDESK MUMBAI IN DR Transfer 2,300.00
7/10/2012 7/10/2012 VISA-POS/VODAFONE-BILLDESK MUMBAI IN DR Transfer 2,300.00
7/10/2012 7/10/2012 VISA-POS/VODAFONE-BILLDESK MUMBAI IN DR Transfer 1,150.00
13/10/12 13/10/12 REF 071012 VODAFONE BILLDESK CR Transfer 2,300.00
13/10/12 13/10/12 REF 071012 VODAFONE BILLDESK CR Transfer 2,300.00


Pls. do the needful and stop these payments.


Regards,

Ratan Kumar

Contact No. = +91 [protected]

Dear Sir,


My Name is Rajendra, My vodafone number([protected]) ,I used this number from[protected], Due to some reasons - I was stayed in bangalore.At that time I am not used my number for 2 months .... With out intimation they gave my number to another person .I missed my entire contacts .I want my number back.

Can you people help me to get my number back.


Thanks & Regards,
RajendraM

I have 6 connections from Vodafone. I am unable to use my phone ( neither calls can be made nor BBM nor SMS )when I am inside my house, address mentioned in subject line. I have complained for last many years (over 5 years) and no action was taken. (I HAVE TO GO OUTSIDE OF MY HOUSE ON THE ROAD TO USE THE PHONE)Only in the month of February this year one executive turned up at my residence and checked and confirmed the problem, and promised that within 15 days they will resolve the problem by putting some equipment. Now 8 months have passed and nothing is being done.

Pls let me know whether is it possible to place the equipment immediately, to enable me to operate my phones or I go for portability to another service provider?

Illegal money dedection for callertune

I got two messeges saying that callertune service has been activated and RS-30/- I dialled 198 to complain.Thye checked and told that I dialled 123 from my mobile,thats why the caller tune service has been activated. But I didn't dial any number form my mobile. I asked them to refund,but they denied everything.I want my money back.

Hello,

I'm getting nusance (automated voice) calls from vodafone everyday at lease twice that explains about their products like paid caller tune etc which is highly intolerable as a customer. I'm not able tolerate such nusance calls while i'm busy on critical work. This call is usually coming from a number with this pattern - +911409****** (e.g. today i got it from [protected]). It's coming from a different...

My No - [protected] - last month i called vodafone and said them that i want to change my Mobile Operator to tata - they said that what scheme r they giving you we will also give. After the long discussion they said me a plan where my bill will not come more than 1350 having 4000 Local Minutes , 2000 Minutes STD , 2GB 3G internet and Unlimited Sms. Now after a month i reciece a bill which is 2400 - and when i called them some call center guy picked and said sir you have said us not to change and keep on hold in the last call.

- I said their Manager can you check the telecommunication which i had last time as it is saved in ur call center database. She said sorry we cannot you have to pay us this bill. Bloody Loosers - i am changing my Mobile Network Provider and will makesure that atleast 10 of my friends stop using this bloody company who does not know how to treat their premium customers. - BYE BYE Vodafone.

I want to register a complaint against a mobile tower installation in the residential area. there are two towers in our society at SHUKAN BUNGLOWS, NIKOL NARODA ROAD, NEW NARODA, AHMEDABAD-382346.

THERE ARE TWO TOWERS IN OUR SOCIETY AND ANOTHER COMPANIES HAVE LINKED THEIR NETWORK IN THESE BOTH TOWER.

IT IS VERY HAZARDOUS TO THE PEOPLE AND CHILDREN RESIDING IN THIS AREA.

MY HOUSE IS EXACT BESIDE TO TOWERS. SO IT MUST BE REMOVED ASAP. WE DONT WANT TO TAKE MORE RISK.

Hello,

I had migrated from Vodafone Postpaid to Prepaid close to 2 years back. While migrating, the usage plane was Second billing. Recently, all of a sudden they have changed the plan to 1 rupee per minute and when I asked an explanation they are saying that there will be a call back from Vodafone in 48 hours, now it has been 10 days, but no calls or any response from the customer care.

I have been using the connection for 6 years and have been loyal to them, I am very shocked to see such a kind of response from them. The way they respond to me is unbearable and I am very much disappointed by them.

vodafone postpaid services are the worst i hv ever had..wrong bill with wrong details in my postpaid bill and no response to any of my complains mailed to the company and their customer care officers..several visits by me to their customer care stores and i received only no response with the bad behaviour of the employees towards their customers like me..they have charged 6000rupees extra as my ISD calling bill and with the wrong details with the same of my local and STD calling details..i am wondered how can i talk at the same time on a local and as well as on an ISD call as VODAFONE details are shown in my post paid bill..and after a month of my complains they have not replied a word and disconnect my number..is this justice to a customer ????

I am using Vodafone no for last 4-5 years. I have make a request to deactivate "Vodafone Mobile connect" service long time back. But It has not been deactivated. I contacted Helpline they told me that service has been started by dealer so I have to visit Dealer end for disconnection & refund.

After that I mail my complaint to Vodafone they told me that this service is activated by in in Feb 2011. I have never used that service & requested them to deactivate & refund me. But they are not helping in this matter.

In my recent bill I still got charged for VMC service. Rs 99 per month for 20 months is 1980 Rs. that I have paid for nothing.

Pls help me out.

Thanks
Damanjit Singh
[protected]