Vodafone India Complaints & Reviews

my voda number is [protected],im using this number from last 6years.but now voda is getting useless,there customer support is so poor ,kafi baar milane pe bhi inka number nai milta ,my main motive for this complaint is that on[protected] i had a recharge og rs 89 for free msgs in which they are giving 3000 msgs for 30 days..but now they are charging 1rs for per sms after the limit of 11 sms a day ,without any information sms aur anything thye are charging me 1rs per sms,,custmer suport pe call karo toh uthake disconect kardete hai aur phir baat ho bhi toh they are not giving me any complaint number,,there executives also are not aware of this scheme still they are charging me,,ek executives se baat hui toh usne kaha ki ki sir abhi confirm nai ha hai ap mornig mai call karen aur aj[protected] hai inka number hi nai milta mere number se ..yeh bakwas network hai buss lootna ata hai khud k employees ko schme pata nai aur charge kar rahe i will definetly register complaint against them for mentaly harrassing me.

I, RITU MEENA is a user of Vodafone services. I been noticing that there are frequent deductions from my number. There is no information available regarding these deductions on the customer care number i.e, 111. My balance gets in negative as low as - 29 rupees each time. However, I have not subscribed any of your scheme. I have monthly data plan activated and even free messages, so I don’t think it’s because of my usages. Therefore, I request you to kindly provide me with the detailed information about these deductions or refund my deductions. Otherwise forcibly I will stop your sim service and will go for other company’s sim.
Hope for your co-operation.

HI,
I am a vodafone user having mobile no. +91 [protected]. I was using CUG plan of reliance industries. But since i have switched to iPhone the Internet service i had under my CUG plan was no longer applicable. Hence, i contacted customer care on 18 th sep for guidance. Customer care executive asked me to go for 149 rs (2GB) data plan. After two days i came to know that i m not eligible for this plan again i requested them to change my plan and explained that i am having a CUG plan and i want to use Internet connection. On 16 th Oct 2012 at 2.04 PM, i spoke to customer care executive (Ms./Mrs. Dhara trivedi) regarding my problem, she advised me to go for 199 rs (2.5 GB) data plan an assured me that i am eligible for it. Again to my surprise i got message from vodafone saying i'm not eligible for it. Having frustrated i requested for change of my postpaid scheme to prepaid scheme and spoke to Mr.Kaushik pandya who again console me and said dont worry your 199 rs (2.5 GB) plan will get activated within 48 hours.

When i got the same message again on 18th Oct 2012, I strongly asked customer care executive Mr. Mahendrasinh thakur to change my postpaid plan to prepaid plan, he asked me what problem i am facing and why i want to change my postpaid plan to prepaid plan? i explained him everything. Then he came up with one offer, he said sir we have a special benefit plan for you in which you'll have to pay 99 Rs rental and 115 Rs for 2GB free usage of Internet. I agreed and they changed my CUG plan to vodafone special benefit plan. Now after 4 days when the Internet service was not activated i contacted customer care again and spoke to Ms./ Mrs. Janki she said sir Sunday was non-working day hence, it took some time but dont worry your scheme will get activated before 6.00 on 23 oct 2012. At 6.05 PM i contacted area supervisor Mr. Salil Khoja who told me that you are again not eligible for 115 Rs 2 GB plan and we are sorry that our executive have misguided you and we have registered a complaint against him. I said it was not my fault that i was misguided you revert the changes i dont mind. He said for that you'll have to go back to your previous employer's executive who has given you this CUG plan. I disagreed as i cant go back there i am far away and i dont have his contact no as well. THIS IS NOT THE FIRST TIME I'VE BEEN HARRASSED LIKE THIS. In January 2012 also vodafone charged me with 2000 Rs extra on my bill which later they waved off after accepting their mistake. I FEEL I WAS CHEATED and i am not going to make any payment henceforth as it was not my mistake.

Please do the needful in this matter

Thanks and Regards,
Vodafone user
(+91) [protected]

Hello Vodafone team,

I have vodafone prepaid connection ([protected]).On date 21/11/2012 unknown balence deducted from my account of Rs.20 and next day 22/112012 recharged my number by Rs.40 online and still my account in negative what is wrong with Vodafone don't know i need all my balence back in my account as soon as possible.Kindly resolve the issue fast.

Ashutosh Tripathi
Mb- [protected]

Dear Sir/Madam,

My Vodafone prepaid account has been suspended without any particular reason. My cell no. is +91-[protected]. Please sort this out as soon as possible as I'm unable to call or even text to anyone. Eagerly awaiting your response!

Shubham Mittal

AFTER REPEATED COMPLAINTS AND ACTIVATION OF DND SERVICE IS IT USEFULL? WHAT DOES THIS VODAFONE DOES?? WANTS THE CUSTOMER TO COMPLAINT WEEKLY REGARDING THE PROMOTION SMS HE GETS???

RECEIVED NO - [protected] / date 22.10.2012
salaried PL / business - mortgage, we arrange bank & private loan. we consultation for CIBIL & default / no income/ it/ plan. used bike/car refinance T&C apply [protected]

RECEIVED NO [protected] / date 21.10.2012
one day offer latest reliance datacard at low cost with low rental starts at 250 & unlimited starts at 750 with free lifetime antivirus dts ct [protected]

RECEIVED NO [protected] / date 20.10.2012
protect your family with star health insurance - get medical benifits upto 20lacs for just Rs 3100/ person / pa for 4 members - senior plan also - sms:star to [protected]

RECEIVED NO [protected] / date 20.10.2012
airtel hi speed internet @ rs 999/- 7.2mbps speed 3g data card unlimited [protected]@ rs 850/- yoffer ends today, CT- [protected], [protected]

RECEIVED NO [protected] / date 18.10.2012
adiradi offer fly to bangkok @ rs 14,999/- for 4n/5d pkg, incl of 2 way air, 3* hotel trfs & offer closes on 20th oct. ct asif [protected]


i just cant keep on filling up this column ...
whats the use of activating a DND service and in spite you get all promotional sms?

Hi

I did online recharge for my friend. I called the customer care and after getting the information from them i used the following link for the recharge tariff plan.

https://shop.vodafone.in/shop/directRecharge.jsp?refID=googlesem



But after recharge has been done she checked the balance it was showing the same as before. I called the cutomer care and asked nd they told it has been recharge against 3G data plan and it cant be revert back. This is a clear case of cheating the cutomer by offering wrong information to promote services which is not popular and forced people to use it. Now i want to cancel my plan and revert the either the money back or convert it to tarrif plan.

Can You kindly look in to this matter and help me out.

My transaction details are given below.


Order ID : o70984135
Payment Transaction ID: MCIT[protected]
Date & time of order : 21 Oct, 2012 22:02:03
Order Amount : Rs. 502.0/- Only

order details:


Online Recharge
Name: Bonus Card 502
MSISDN: [protected]
Amount: 502.0
eTopUpStatus: SUCCESS


Br/Biswajit Sarkhel
[protected]

I have a Vodafone connection (Mob: [protected], Punjab circle), my details are as following:
• Plan: 250 per month, which gives 25000 seconds (local and national)
• Vodafone connect: Rs 199, which gives 3GB data (This was activated on September 22, 2012)
• Credit Limit: Rs 3000
I got a bill of Rs 27897.17 for the billing cycle ending October 21, 2012. This is very ridiculous that how can this much be my billing amount. In last six months my bill amount was always below Rs 1000/-
This is really shocking news and is completely out of my budget. I am not able to eat and sleep after getting this much bill, I am in great depression, Vodafone’s customer care executives do not give satisfy reply. Few weeks back I asked to customer care executive that why this much amount is shown in my account, he told “this amount does not include tax, discounts and your data and calling plan and anyhow you will not get a bill above your credit limit, because once you cross your credit limit Vodafone gives you a call and asks you to submit some amount to continue the service.”

This amount is very very big and unimaginable it is very shocking and if something happen to my mental or physical condition Vodafone will be responsible for that.

I have all the proofs and messages for activation of plans services etc.

Balram
[protected]

Hello,
My name is Parth. I am from Mumbai(City) and have been using Vodafone No. [protected] since 5 years now. I would like to bring it to your notice that I had received a message from the company on the 6th of October 2012 that my total outstanding had exceed my credit limit of Rs. 3000. I made a prompt payment of Rs. 3000 on the very same day. However on the 10th of October I again received a message from Vodafone that my credit limit had been breached. I would like Vodafone to explain me how was I charged for Rs. 3000 in a span of 4 days ??
Also I have been billed this month for Rs. 6255. The itemised bill states that I have been charged about Rs.5000 for mobile internet. I would also like to bring to your notice that I don't use the internet as much as to be charged Rs. 5000 for the same as would be evidenced from my past records. I presume there has been some mistake in the bill for the period 12th Sep to 11th Oct. I request you to address my grievance as soon as possible as I wont be able to make any further payments regarding the said billing period until the issue is resolved. I had called Vodafone Care. Since this is a disputed matter I expected Vodafone not to bar my data services till the matter has been solved. However it has not been so and it actually has barred my data services.
This is total apathy on behalf of Vodafone towards its customers and I have to say I regret my choice 5 years ago to chose this service over others.
Parth.

Hello Vodafone, i ported my phone number from Airtel to Vodafone few months ago coz i had bad experience with airtel mobile hoping that i'll have better experience with Vodafone. This is to inform you that i had requested for DND service through your website and i received a confirmation email form your side on 8th Oct that your DND is activated. But still i'm getting telemarketing calls and SMS which is really IRRITATING, ANNOYING....

The fight between 2 companies has lead the customer into huge difficulties. The company (vodafone) kept harassing the customer and made them frustrated, irritated and lead us to the extend that we had to finally switch the other operator. The person incharge of vodafone who was dealing the case also got fed up and left the case stating that "i took the wrong case'. and many other didnt care about our complain .. and were least interested...
Now even after switching off the operators the company is still after the customer on his other vodafone numbers.
The companies repo has gone down very badly, the company's attitude towards customer is causal as if they do not care. The tagline May I help you is fake. Where every you go we follow is also fake they do not do what they preach.
Yes, they do follow their customer just to clear their outstanding and harass customers and not to help you.

I am not able to call customer helpline no. 111, 198, & for last 6 month. I complaint in call centre some times but do not responded to it. so, pls help me to get out from this problem.My cell no. is [protected]

I've a blackberry monthly plan of 399 and random petty amounts are deducted all through the day and night for no apparent reason. Please look into this ASAP.

Hi My name is pawan shah and i had purchased a vodafone voucher worth Rs'20 But after scratching it some numbers in between got erased...vodafofone voucher serial no. is[protected]

please help me....

My mobile no is [protected]
[protected]@gmail.com

my last 2 months bill was to high so plz give me the my mobile itemiz bill.............
as soon as possible at my email id.
[protected]@hotmail,com
my no is[protected]

I Have purchase Rs.30 Paper Recharge Card But by mistake the code got damaged during scrathing the card. Please Give Me Secret Pin Of This Card On My E-mail ID. my email id is "[protected]@gmail.com"

My Mobile Number And Recharge Card Details

Mobile Number: [protected]

Serial No. Of Recharge Card:[protected]

Secret Pin: ?

i am 2 days try to call i cant understand tamil language i will complaint consumer court
there no option language all tamil speak how can i understand my no [protected]

Dear sir / madam,
This is to inform you that i have a prepaid mobile connection of vodafone for +[protected]. With regret to say that i have recharge of rs. 27/- for internet browsing & also that i have received sms from vodafone for activate internet service. The company has permitted downloading 175 mb to access the net for the validity for one month. After activated internet the vodafone have deducted my balance for rs. 177/- for internet browsing. The customer care executive has not satisfied reply to me.

So u r requested to refund my balance immedietly.

Thanks

Vijay
[protected]

I AM NAVNITLAL A. SHAH, [protected]
I HAVE A MBILE NO. [protected] SINCE 2003, WHEN I WAS WORKING AS GOVT ITI PRINCIPAL CLASS-1, AT GANDHIDHAM KUTCH GUJ. , I HAD SUBSRIBED FOR LIFETIME INCOMMING FREE PAYING BY RS.999/-, (1) VODAFONE ON 24/09/2012 AT 7=11 PM HAD CALLER TUNE HAS STARTED WITHOUT MY BEING AGREED OR EVEN REQUESTED WITH SMS READ AS UNDER ''' LATEST GUJARATI LOVE SHUFFLEHAS BEEN SET AS YOUR CALLER TUNE FOR ALL AT RS.99/ 30 DAYS THE SHUFFLE SERVICE GET RENEWED ON 24/10/2012. ( 2 ) ON THE SAME DAY 24/09/12 I HAD RECIEVED SMS FROM VODAFONE AS UNDER,, AT 7=07 PM HELLO CALLER TUNEIS NOW ACTIVE ON YOUR NUMBER AS REQUESTED SERVICE IS VALIDE TILL 24/10/2012 AND 30 DAYS RENTAL OF 30 HAS BEEN DEDUCTED, IT WAS DONE WITHOUT MY REQUEST AND ALSO AFTER 4 MINUTES THEY HAD DEDUCTED RS90 MORE I.E. ON 24/09/2012 AT 7-11 PM , IDIDNOT WANT ANY CALLER TUNE SO I SEND SMS TO DEACTIVATE , IT WAS DEACTIVATED ON 24/09/2012, AT 7-28 PM , I HAD CONTECT '' VODAFONE '' ON 198 TO REMIT THE AMOUNT BUT THEY HAD REFUSED , I HAD REQUEST TO GINVE ME TRAI ADDRESS THEY REFUSED, SO, I WAS MENTALY DISTURBED BECAUSE OF CUTTING RS 120 FROM MY BALANCE AND VODAFONE IS NO CO-OPERATIVE FOR ANY COMPLAIN,

I am a customer of Vodafone prepaid mobile connection. My prepaid no. is [protected]. I am using your Blackberry 399 p/m plan which says Unlimited Mails, Instant Messenger and Browsing from last 3motnhs. I have a serious problem with my service provider and I am writing this complaint in this regard

According to your information given in Website :

S 399 Rs.399/month Unlimited Mails, Instant Messenger and Browsing 30 days ACT BIS399 to 111 CAN BIS399 to 111


• The free usage does not include usage of certain applications like YouTube, video/ music streaming, tickers on HTML sites, handset applications and MMS which uses Vodafone live! as access point and will be charged @ 10p/10KB.
• If the handset has applications which auto refresh /update by connecting through the WAP gateway i.e. Vodafone live!, you will be charged 10p/10KB. The settings for these applications are pre-defined on the handset by the manufacturer.
• Any video streaming application or real time application like weather/stock/ news updates on your handset may also use Vodafone live! to connect.

After recharging for 399 pm, There is unlimited time of deduction of daily 10p/10kb on my balance for internet usage. Some times in a day you deduct straight away my entire balance. I have tried calling your customer as once they told me to change my settings from Vodafone live to blackberry, I have done as per they instructed me…. He assured me now there will be no deduction and problem has been resolved but wheneva I recharge my no. the same damn problem starts again.. Then to whenever I use whatsapp I am getting charged.

I want a justify reply from your side. Tried calling you CC more than 100 times, but there is no response. I want my money back asap.


This is bad service and I am facing every month.

Please look into this matter on urgent basis