Vodafone India Complaints & Reviews

Illegal money dedection for callertune

I got two messeges saying that callertune service has been activated and RS-30/- I dialled 198 to complain.Thye checked and told that I dialled 123 from my mobile,thats why the caller tune service has been activated. But I didn't dial any number form my mobile. I asked them to refund,but they denied everything.I want my money back.

Hello,

I'm getting nusance (automated voice) calls from vodafone everyday at lease twice that explains about their products like paid caller tune etc which is highly intolerable as a customer. I'm not able tolerate such nusance calls while i'm busy on critical work. This call is usually coming from a number with this pattern - +911409****** (e.g. today i got it from [protected]). It's coming from a different...

My No - [protected] - last month i called vodafone and said them that i want to change my Mobile Operator to tata - they said that what scheme r they giving you we will also give. After the long discussion they said me a plan where my bill will not come more than 1350 having 4000 Local Minutes , 2000 Minutes STD , 2GB 3G internet and Unlimited Sms. Now after a month i reciece a bill which is 2400 - and when i called them some call center guy picked and said sir you have said us not to change and keep on hold in the last call.

- I said their Manager can you check the telecommunication which i had last time as it is saved in ur call center database. She said sorry we cannot you have to pay us this bill. Bloody Loosers - i am changing my Mobile Network Provider and will makesure that atleast 10 of my friends stop using this bloody company who does not know how to treat their premium customers. - BYE BYE Vodafone.

I want to register a complaint against a mobile tower installation in the residential area. there are two towers in our society at SHUKAN BUNGLOWS, NIKOL NARODA ROAD, NEW NARODA, AHMEDABAD-382346.

THERE ARE TWO TOWERS IN OUR SOCIETY AND ANOTHER COMPANIES HAVE LINKED THEIR NETWORK IN THESE BOTH TOWER.

IT IS VERY HAZARDOUS TO THE PEOPLE AND CHILDREN RESIDING IN THIS AREA.

MY HOUSE IS EXACT BESIDE TO TOWERS. SO IT MUST BE REMOVED ASAP. WE DONT WANT TO TAKE MORE RISK.

Hello,

I had migrated from Vodafone Postpaid to Prepaid close to 2 years back. While migrating, the usage plane was Second billing. Recently, all of a sudden they have changed the plan to 1 rupee per minute and when I asked an explanation they are saying that there will be a call back from Vodafone in 48 hours, now it has been 10 days, but no calls or any response from the customer care.

I have been using the connection for 6 years and have been loyal to them, I am very shocked to see such a kind of response from them. The way they respond to me is unbearable and I am very much disappointed by them.

vodafone postpaid services are the worst i hv ever had..wrong bill with wrong details in my postpaid bill and no response to any of my complains mailed to the company and their customer care officers..several visits by me to their customer care stores and i received only no response with the bad behaviour of the employees towards their customers like me..they have charged 6000rupees extra as my ISD calling bill and with the wrong details with the same of my local and STD calling details..i am wondered how can i talk at the same time on a local and as well as on an ISD call as VODAFONE details are shown in my post paid bill..and after a month of my complains they have not replied a word and disconnect my number..is this justice to a customer ????

I am using Vodafone no for last 4-5 years. I have make a request to deactivate "Vodafone Mobile connect" service long time back. But It has not been deactivated. I contacted Helpline they told me that service has been started by dealer so I have to visit Dealer end for disconnection & refund.

After that I mail my complaint to Vodafone they told me that this service is activated by in in Feb 2011. I have never used that service & requested them to deactivate & refund me. But they are not helping in this matter.

In my recent bill I still got charged for VMC service. Rs 99 per month for 20 months is 1980 Rs. that I have paid for nothing.

Pls help me out.

Thanks
Damanjit Singh
[protected]

my voda number is [protected],im using this number from last 6years.but now voda is getting useless,there customer support is so poor ,kafi baar milane pe bhi inka number nai milta ,my main motive for this complaint is that on[protected] i had a recharge og rs 89 for free msgs in which they are giving 3000 msgs for 30 days..but now they are charging 1rs for per sms after the limit of 11 sms a day ,without any information sms aur anything thye are charging me 1rs per sms,,custmer suport pe call karo toh uthake disconect kardete hai aur phir baat ho bhi toh they are not giving me any complaint number,,there executives also are not aware of this scheme still they are charging me,,ek executives se baat hui toh usne kaha ki ki sir abhi confirm nai ha hai ap mornig mai call karen aur aj[protected] hai inka number hi nai milta mere number se ..yeh bakwas network hai buss lootna ata hai khud k employees ko schme pata nai aur charge kar rahe i will definetly register complaint against them for mentaly harrassing me.

I, RITU MEENA is a user of Vodafone services. I been noticing that there are frequent deductions from my number. There is no information available regarding these deductions on the customer care number i.e, 111. My balance gets in negative as low as - 29 rupees each time. However, I have not subscribed any of your scheme. I have monthly data plan activated and even free messages, so I don’t think it’s because of my usages. Therefore, I request you to kindly provide me with the detailed information about these deductions or refund my deductions. Otherwise forcibly I will stop your sim service and will go for other company’s sim.
Hope for your co-operation.

HI,
I am a vodafone user having mobile no. +91 [protected]. I was using CUG plan of reliance industries. But since i have switched to iPhone the Internet service i had under my CUG plan was no longer applicable. Hence, i contacted customer care on 18 th sep for guidance. Customer care executive asked me to go for 149 rs (2GB) data plan. After two days i came to know that i m not eligible for this plan again i requested them to change my plan and explained that i am having a CUG plan and i want to use Internet connection. On 16 th Oct 2012 at 2.04 PM, i spoke to customer care executive (Ms./Mrs. Dhara trivedi) regarding my problem, she advised me to go for 199 rs (2.5 GB) data plan an assured me that i am eligible for it. Again to my surprise i got message from vodafone saying i'm not eligible for it. Having frustrated i requested for change of my postpaid scheme to prepaid scheme and spoke to Mr.Kaushik pandya who again console me and said dont worry your 199 rs (2.5 GB) plan will get activated within 48 hours.

When i got the same message again on 18th Oct 2012, I strongly asked customer care executive Mr. Mahendrasinh thakur to change my postpaid plan to prepaid plan, he asked me what problem i am facing and why i want to change my postpaid plan to prepaid plan? i explained him everything. Then he came up with one offer, he said sir we have a special benefit plan for you in which you'll have to pay 99 Rs rental and 115 Rs for 2GB free usage of Internet. I agreed and they changed my CUG plan to vodafone special benefit plan. Now after 4 days when the Internet service was not activated i contacted customer care again and spoke to Ms./ Mrs. Janki she said sir Sunday was non-working day hence, it took some time but dont worry your scheme will get activated before 6.00 on 23 oct 2012. At 6.05 PM i contacted area supervisor Mr. Salil Khoja who told me that you are again not eligible for 115 Rs 2 GB plan and we are sorry that our executive have misguided you and we have registered a complaint against him. I said it was not my fault that i was misguided you revert the changes i dont mind. He said for that you'll have to go back to your previous employer's executive who has given you this CUG plan. I disagreed as i cant go back there i am far away and i dont have his contact no as well. THIS IS NOT THE FIRST TIME I'VE BEEN HARRASSED LIKE THIS. In January 2012 also vodafone charged me with 2000 Rs extra on my bill which later they waved off after accepting their mistake. I FEEL I WAS CHEATED and i am not going to make any payment henceforth as it was not my mistake.

Please do the needful in this matter

Thanks and Regards,
Vodafone user
(+91) [protected]

Hello Vodafone team,

I have vodafone prepaid connection ([protected]).On date 21/11/2012 unknown balence deducted from my account of Rs.20 and next day 22/112012 recharged my number by Rs.40 online and still my account in negative what is wrong with Vodafone don't know i need all my balence back in my account as soon as possible.Kindly resolve the issue fast.

Ashutosh Tripathi
Mb- [protected]

Dear Sir/Madam,

My Vodafone prepaid account has been suspended without any particular reason. My cell no. is +91-[protected]. Please sort this out as soon as possible as I'm unable to call or even text to anyone. Eagerly awaiting your response!

Shubham Mittal

AFTER REPEATED COMPLAINTS AND ACTIVATION OF DND SERVICE IS IT USEFULL? WHAT DOES THIS VODAFONE DOES?? WANTS THE CUSTOMER TO COMPLAINT WEEKLY REGARDING THE PROMOTION SMS HE GETS???

RECEIVED NO - [protected] / date 22.10.2012
salaried PL / business - mortgage, we arrange bank & private loan. we consultation for CIBIL & default / no income/ it/ plan. used bike/car refinance T&C apply [protected]

RECEIVED NO [protected] / date 21.10.2012
one day offer latest reliance datacard at low cost with low rental starts at 250 & unlimited starts at 750 with free lifetime antivirus dts ct [protected]

RECEIVED NO [protected] / date 20.10.2012
protect your family with star health insurance - get medical benifits upto 20lacs for just Rs 3100/ person / pa for 4 members - senior plan also - sms:star to [protected]

RECEIVED NO [protected] / date 20.10.2012
airtel hi speed internet @ rs 999/- 7.2mbps speed 3g data card unlimited [protected]@ rs 850/- yoffer ends today, CT- [protected], [protected]

RECEIVED NO [protected] / date 18.10.2012
adiradi offer fly to bangkok @ rs 14,999/- for 4n/5d pkg, incl of 2 way air, 3* hotel trfs & offer closes on 20th oct. ct asif [protected]


i just cant keep on filling up this column ...
whats the use of activating a DND service and in spite you get all promotional sms?

Hi

I did online recharge for my friend. I called the customer care and after getting the information from them i used the following link for the recharge tariff plan.

https://shop.vodafone.in/shop/directRecharge.jsp?refID=googlesem



But after recharge has been done she checked the balance it was showing the same as before. I called the cutomer care and asked nd they told it has been recharge against 3G data plan and it cant be revert back. This is a clear case of cheating the cutomer by offering wrong information to promote services which is not popular and forced people to use it. Now i want to cancel my plan and revert the either the money back or convert it to tarrif plan.

Can You kindly look in to this matter and help me out.

My transaction details are given below.


Order ID : o70984135
Payment Transaction ID: MCIT[protected]
Date & time of order : 21 Oct, 2012 22:02:03
Order Amount : Rs. 502.0/- Only

order details:


Online Recharge
Name: Bonus Card 502
MSISDN: [protected]
Amount: 502.0
eTopUpStatus: SUCCESS


Br/Biswajit Sarkhel
[protected]

I have a Vodafone connection (Mob: [protected], Punjab circle), my details are as following:
• Plan: 250 per month, which gives 25000 seconds (local and national)
• Vodafone connect: Rs 199, which gives 3GB data (This was activated on September 22, 2012)
• Credit Limit: Rs 3000
I got a bill of Rs 27897.17 for the billing cycle ending October 21, 2012. This is very ridiculous that how can this much be my billing amount. In last six months my bill amount was always below Rs 1000/-
This is really shocking news and is completely out of my budget. I am not able to eat and sleep after getting this much bill, I am in great depression, Vodafone’s customer care executives do not give satisfy reply. Few weeks back I asked to customer care executive that why this much amount is shown in my account, he told “this amount does not include tax, discounts and your data and calling plan and anyhow you will not get a bill above your credit limit, because once you cross your credit limit Vodafone gives you a call and asks you to submit some amount to continue the service.”

This amount is very very big and unimaginable it is very shocking and if something happen to my mental or physical condition Vodafone will be responsible for that.

I have all the proofs and messages for activation of plans services etc.

Balram
[protected]

Hello,
My name is Parth. I am from Mumbai(City) and have been using Vodafone No. [protected] since 5 years now. I would like to bring it to your notice that I had received a message from the company on the 6th of October 2012 that my total outstanding had exceed my credit limit of Rs. 3000. I made a prompt payment of Rs. 3000 on the very same day. However on the 10th of October I again received a message from Vodafone that my credit limit had been breached. I would like Vodafone to explain me how was I charged for Rs. 3000 in a span of 4 days ??
Also I have been billed this month for Rs. 6255. The itemised bill states that I have been charged about Rs.5000 for mobile internet. I would also like to bring to your notice that I don't use the internet as much as to be charged Rs. 5000 for the same as would be evidenced from my past records. I presume there has been some mistake in the bill for the period 12th Sep to 11th Oct. I request you to address my grievance as soon as possible as I wont be able to make any further payments regarding the said billing period until the issue is resolved. I had called Vodafone Care. Since this is a disputed matter I expected Vodafone not to bar my data services till the matter has been solved. However it has not been so and it actually has barred my data services.
This is total apathy on behalf of Vodafone towards its customers and I have to say I regret my choice 5 years ago to chose this service over others.
Parth.

Hello Vodafone, i ported my phone number from Airtel to Vodafone few months ago coz i had bad experience with airtel mobile hoping that i'll have better experience with Vodafone. This is to inform you that i had requested for DND service through your website and i received a confirmation email form your side on 8th Oct that your DND is activated. But still i'm getting telemarketing calls and SMS which is really IRRITATING, ANNOYING....

The fight between 2 companies has lead the customer into huge difficulties. The company (vodafone) kept harassing the customer and made them frustrated, irritated and lead us to the extend that we had to finally switch the other operator. The person incharge of vodafone who was dealing the case also got fed up and left the case stating that "i took the wrong case'. and many other didnt care about our complain .. and were least interested...
Now even after switching off the operators the company is still after the customer on his other vodafone numbers.
The companies repo has gone down very badly, the company's attitude towards customer is causal as if they do not care. The tagline May I help you is fake. Where every you go we follow is also fake they do not do what they preach.
Yes, they do follow their customer just to clear their outstanding and harass customers and not to help you.

I am not able to call customer helpline no. 111, 198, & for last 6 month. I complaint in call centre some times but do not responded to it. so, pls help me to get out from this problem.My cell no. is [protected]

I've a blackberry monthly plan of 399 and random petty amounts are deducted all through the day and night for no apparent reason. Please look into this ASAP.