Vodafone India Complaints & Reviews

Hi,
I have been using Vodafone Number [protected] for the last 5-6 Years. Now a Year or two back I got another Vodafone Number [protected] which was being used by my sister. A few months back my sister lost her Mobile. At that time I was out of station so when my sister went to Vodafone store she was told that I need to come to the store and then only they would be able to issue a replacement SIM. Now a few Months back I received calls that there is an overdue bill of around Rs 1800 on that number. I went to the store however they had my old address in their records. At that time I was not carrying any address proof so I told them that I will come back later with an Address proof so that they can reissue me a new Sim and I will make the payment. After that I never received any call from Vodafone about this and due to work pressure and commitments I forgot this thing.
Today since the afternoon I was unable to make any calls from my Vodafone number ([protected]) so I called their Customer service. The Rep Jitendra did not try to help me and simply told me that they have blocked my number because the bill on the other number was due. I asked him that how they can block my number for which I have been making timely payment and plus they did not even inform me prior to blocking the same. The Rep simply did not wanted to help me so I disconnected the call. I called my Number and found that they have even stopped my incoming.
I work as a Fraud Analyst in an MNC and my Mobile is the only source of contact between me and my Office when I am outside. Because Vodafone blocked my number so my Office people were unable to contact me for some very important works which lead to financial loss for me as well as my Clients.
Now I would like Vodafone to start the Services for my Number [protected] as they have no right to disconnect both the Incoming/Outgoing without any prior intimidation and further more when the bill for the said number has always been paid on time (If I am late sometimes then I pay the late payment charges without any fuss).
For the Vodafone Number [protected], I will visit the outlet to get the number reissued after paying the bill at the earliest.
I would like to ask a question from Vodafone. My mobile number is the only source for my family to stay in touch with me. If anything would have gone wrong with me or my family then who would have been responsible for the fact that they were unable to contact me or I was unable to contact them?
One last thing, I would like Vodafone to compensate for the Monetary Loss and Mental Agony that they have made me go through. I don’t want anything for myself however I want Vodafone to contribute something to NGO Cry http://www.cry.org/whoweare/ataglance.html which would be a compensation for the harassment that I have gone through.
NGO Cry has my full permission to follow this up with Vodafone on my behalf.
Would also request TRAI and other Government Monitoring bodies to step in and check these Multinationals who think that they have the right to make their own rules. They only end up Mentally/Financially harassing innocent Taxpayers.

Regards
Aditya Shukla
Temp Contact Number: [protected]

My customer support no. 198 locked since last week, contacted to vodafone from other number as my number has been blocked. i was informed that my 198 number will start within 1 day. but till date not started. my mobile no. is [protected]. kindly do the needful.

Regards,

Sanjay Anadkat

This is regarding my complain number [protected]. I had activated Rs. 61 offer on 27-August-2012. However, Vodafone did not activate my offer till 8th October 2012. I filed a complain for the same by calling 111 and spoke to Mr. Mahesh.

On 9th October 2012, Sandeep Ghuge called me to speak about the issue. He said Vodafone will refund me total Rs. 70 which includes Rs. 61 of the offer amount and Rs. 9 for the extra charges i would have paid due to offer not being activated. I argued with him that Rs.9 is definitely not a reasonable amount considering my talk-time for the month. I dont know how Mr. Sandeep Ghuge calculated the amount Rs.70 as it seemed too low. On my insistence he calculated the amount again. I was not happy with the explanations given by him for the calculations done, hence i requested him to send me an online copy of his calculations. He said i would have to request for an itemized bill for which i would be charged Rs.49.

I don't understand the fact that if it was Vodafone who committed an error by not activating my offer, why should i be charged extra for requesting a refund that i deserve. Later, i spoke to Sandeep's superior, Mr. Viswajit Panda. Mr. Panda assured me that he will recalculate my refund (which Sandeep was not able to do correctly) and will also send me a copy of such calculation free of cost. However today morning, Sandeep called me and said they have refunded Rs. 100 to my prepaid balance and said for any further queries i will have to contact this email-id. He refused to provide me the details of how they have calculated Rs. 100 refund.

I am extremely shocked to see the lack of knowledge amongst your Vodafone call executives. First, Sandeep said Rs. 70 was the refund. Then he changed it to Rs. 100 and still has no explanation of how he calculated it. Is this a ploy by Vodafone to fool the errant customers by giving them random refunds (without any mathematical calculation) to keep them happy?

I have right to information regarding the extra charges deducted from my prepaid balance due to Vodafone's error and i should not be charged a penny extra for the demanding how the refund amount is calculated.

Dear sir
I am suffering from last 4 days due to barred of outgoing calls.

I have jsl 150 cug rental plan having rs 99/month unlimited gprs plan. I ported out my no.[protected] from airtel to vodafone on 10th oct-2012, my gprs plan activated on 11th october & then 13th oct onward it was not working again. But due to some reason it was showing that my outstanding bill is approx rs 3900. While my plan has credit limit of just rs 500 max (Vmc not applied at that time).

I would like to ask why should have to pay while i got confirmation sms of activation of (Rs 99/month) service just before my usage started. Moreover in sms there was no information available for duration period of 24 hrs for activation of gprs 99 plan after sms. While they are saying that service will activate properly after 24 hrs of confirmation of activation.

Therefore it requested from you to please consider my that usage in 99/month rental plan.

Therefore you are requested to solve my problem on priority basis.
For complete detail you can contact to jindal. [protected]@vodafone.com.

Mukesh soni
[protected]

i m a vodafone user n someone calling me 15 times a day from +301 numbers n i m very disturbed with it

To Whomsoever It May Concern

I am absolutely fed up with Vodafone India,your service has been deteriorating day in day out.I have been your customer since the number this company was called Orange.In the month of August I got a Galaxy S3 and then I got a sms stating I have been provided with free 3 months of 3G data usage wherein each month I was entitled to use 3GB.The moment I got the offer I knew I should be tracking the usage properly as Vodafone is known to charge falsely for data usage.

So according to my cycle,this offer was going to end on 11th of October 2012 at 0000 hours and I was well aware of it.During the whole offer period I used to check my data usage and never crossed the 3GB limit.On 10th of october 2012 I checked the data balance at 2300 hours and it was showing around 800MB remaining then at 0000 hours I send sms to check if plan is still active then it display "No data plan active".

So I switched off my data plan at 0005 hours and changed the APN to false apn just to be sure that it does not connect again.

Now today I received my E-bill and I am shocked to see data charges amounting to 1150 rupees.Where this charge came from?I was well under my limit of 3GB and the data plan was switched off immediately when the offer period expired.

The same thing had happened on my Dad's Vodafone number wherein Vodafone had charged wrongly for data and later on they accepted their fault.

I would like to get these data charges reversed as it has been falsely billed for my number.I will only pay the bill amount minus these charges which comes to:

(Bill Amount[protected]False Data Charges)=600INR

Mobile No:[protected]

I AM TO STATE THAT I AM A SUBSRIBER OF VODAFONE SINCE A LONG TIME. i HAVE MIGRATED TO ZERO RENTAL PLANWEF 28/06/2010. THE SAME IS RENEWED AFTER A GREAT DISSCUSSION WITH MR RAMAKRISHNA REDYY THE VODAFONE EXECUTATIVE, AND IT IS BEING STATED THAT IT IS GOING TO BE RENEWED EVERYYEAR. WHEN THE BILL IS GENERATED IN THE MONT OF JULY IT IS NOTIVED THT ZERO RENTAL PLAN IS NOT RENEWED AND I WAS CHARGED RS149/- AS RENTAL. WHEN APPROCHED THE VODAFONE STORE KUKATPALLY AND REMINDED FOR ZERO RENTALS. THE VODAFONE EXECUTATIVE MR. SATEESH OVER FONE [protected], IT IS STATD THAT IT IS GOING TO BE DONE. IT IS NOT DONE TILL FDATE AND I WAS CHARGED RS149/- MONTHLY THERE ONWARDS.
IN THIS REGARD THIS COMPLAINT IS FORWARDED FOR MAKING ZERO RENTAL ASWELLAS WAIVER OF THE RENTALS CHARGED AGANIST ME.

RAMANA MV

sir my request for call detail of mob. no. [protected] for the month of september 2012 . charges Rs. 49/-
deducted on oct. 4 2012. om oct 10 2012 i got a call from priyanka vodafone office that you collect call detail
from vodafone store model town jalandhar i visited vodafone store twice they told me we have not received any call detail please do the need ful i require this urgently my email id is [protected]@rediffmail.com

i have purchase Rs 50 vodafone Recharge card But Pin number is Damage After Crash Please Give me Pin Number On my e mail I D OR Recharge on My Number

Vodafone serial no.[protected]

mobile no. [protected]
email. [protected]@jbbodamail.com

thnx & rgds
Manikandan G. Dravid

I had taken up a corporate connection with vodafone (postpaid) and before taking up the connection the concerned person promised me to give a no of my choice he activated the no [protected] but after words there is no respnse from that person.
I am very disappointed with vodafone's sevices as a hole and surely i would not recommend anyone to have a vodafone connection. As the promises are not taken care off.
The concerned person has no regrets he says that nothing can be done as he provides a corporate connection i also had complaint to the vodafone customer care but it is so disheartning to see this kind of service being offered by vodafone it has been really a horrible experience please tell me what can be done.

Hi,

My vodafone Post paid connection was without my consent or knowledge transferred from Rs99/- plan to Rs149/- plan from month of June'12, when same was brought to notice vodafone customer care they kept promising for refund n deactivation of 149plan. Now my original plan has been restored but till date i am struggling for my refund. Got confirmation from vodafone customer care for my feedback on their website and they again confirmed me for refund but till date i have not got refund or any correct explaination from vodafone end.

Hope addressing problem here would help me.

Regards mamta S

Vodafone gave shock to all its prepaid customers,
The balance enquiry; display on screen *141# and *145#
Are not working, i[censored] dial *145# it is displaying as data as v2v balance — local v2a sec —
Although we have 100 rs balace it is showing zero

I am complaining on behalf of my sister. i went to Vodafone store in Nirman Vihar to submit documents of my new address. I was attended by CCE named ARPIT JAIN he promised me that their will be verification and my no. will be activated in 72 hrs but it was not activated the date of my visit was[protected]. so i again visited yesterday[protected] to the same store and came to know that due to arpit has not forwarded my request properly due which their was no verification. their was no follow up for the same. who is going to compensate me for the loss. Kindly do the needful and look into the matter so that someone else like me should not suffer due to negligence of customer care executives.

Dear sir/madam
I am pankaj kumar sharma.My mobile number is +91-[protected].My Email address is [protected]@gmail.com.Two weeks back i converted my sim from tata indicom to vodafone at vodafone mini store,Shamshabad,Rangareddy district-501218.
Complaint:-
Few days back vodafone has been barred my service because they did not got documnents.After that i had submitted my documents to vodafone mini store.At that time they did not opened my service so again i went to vodafone office and submitted my documents.Really i had submitted three times.Now i am really harrassing from vodafone lazy service.It's vodafone executive fault that they did not produce documents because I had given all document as there demand.Now vodafone is being late to open service.It's really torturing me.please I requested vodafone please open my services its six year old number and my business is really stucked due to this.
Thanking you.
vodafone prepaid customer,
pankaj kumar sharma-[protected]

Dear Sir,

I am receiving some Volgour and worst type message from the vodafone user having the cell no. [protected] again and again by using the website www.way2sms.com. Which creates problems and disturbance in my current life. When I am calling that number then I always find it switched off.

Sir, thus, I am requesting you to please short out this problem.

I am awaiting your valuable feedback.

Hope you will do something urgent for me.

Thanking you,

Sincerely,


Niraj Kumar Srivastava
Mobile : [protected]
E-mail: [protected]@rediffmail.com

Hi

I have recently decided to Port Four of my number to Vodaphone number to use the TCS CUG group plan.
1. One number [protected] has yet not been ported. That number has remained out of service for over two weeks now. I am unable to get a clear answer from the Customer Support as to WHY HAVE THEY NOT ACTIVATED THE NUMBER. This phone was an airtel number before and a postpaid number. I have also recieved a bill from Vodaphone for this number

2. Another number which has been ported from Airtel to Vodaphone I have recieved messages stating that the bill amount is Rs 800 and has crossed the limit and the phone outbound calls were blocked within 7 days of number getting ported and without the first bill having been Generated for the same. This happend without any notification, upon calling customer support the support guy was insistent that I do the full payment at once in order to get the number activated. I have no idea where they set my limit without my knowledge. The amount that they were showing was an undiscounted amount as per the CUG plan but still the service analyst insisted that the payment has to be made in full within 7 days of my number getting started.

3. The bills of four numbers that have been sent to my email cannot be identified as to which bill is for which number as there is no mention of number on them and the files are password protected. I recieved the bills within 14 days of my numbers getting activated I have no clue about what is the actual billing cycle. Customer Support does not reply to queries they instead stick to scripts and keep talking like a machine and quiet frustrating.

Regards
Baishali

I am mahendar so many complaints to VODAFONE CUSTOMER CARE but here is not responding my complaints and automated close the complaints. This problem facing the before 5 months but still not solve the my problem right now .
COMPLAINT: VOICE QUALITY, VOICE BREAK UP
PREVIOUS COMPLAINTS STATUS


[protected] 04-Oct-2012 01:35:58 PM Complaint About Network Coverage In Progress 06-Nov-2012 12:41:17 PM
[protected] 09-Sep-2012 12:13:10 PM Complaint About Call Voice Quality Closed 10-Sep-2012 06:23:19 PM


This complaints are latest complaint number [protected] for not solve the problem and automated close the complaints this service is very poor why are they close the complaint automated

MY DETAILS: MAHENDAR
MOBILE: [protected]
STATE :ANDHRA PRADESH
CITY : HYDERABAD
EMAIL:mahendar.[protected]@gmail.com

Hi Team,

Despite of mailing so many times and calling customer care I am still facing issue regarding the bill. My number is [protected] with ibm399 plan.
For Aug dated bill you realized your mistake and gave a waiver of 1364 rs.
Again for the Sept bill you people charged wrongly and didnt give me 120000 secs freee including outgoing calls, roaming, etc. Bill was again came far above the actual and expected bill i.e. it came 2176 rs.
and for this month Oct dated bill .. you again performed the same mistake.
I dont know why you people are charging wrongly and result of this you disconnect my phone. I am usually on roaming and many a times you deactivated my no because of this mistake high bill and due to this my incoming and outgoing both get barred , which leads a very big trouble for me.

I have mailed you more than 40 times and called you 15 times. Recently I have talked to a senior Executive Sandeep on [protected] and he realized the mistake after calculating the free secs and total called secs and found that the bill should be around 550 Rs instead of 2176 Rs. He told me that he has mailed back office for the same.

Now because of your extra charges charged in the bill my bills come with high service tax amount which i am not supposed to pay. As for August bill you gave me a waiver of 1364 Rs but didnt reimburse me the service tax charged for this amount which is 168.3 Rs . Same thing is happening again here Big amount of service tax has been charged for these couple of months ( last two month Sept and Oct ) . please clear that too after clearing the extra charges.

Now 1 more issue . From last 3 months you are charging 30 Rs/ month for celltick Joke service which i already deactivated in July itself and got the acknowledgment too. Even i dont get any joke sms from you side i.e. the service has been deactivated but not the bill for the service. Again this is a big mistake from you side. I dont want any such service.

1 thing i would like to tell you that i am intimating you regarding this issue from last 1 month including so many big mails and calls but still i havent got my problem solved. I am not here to face such issue in my life due to the inconvenience caused by you people and this is last time I am tolerating. So many times you deactivated my number and that is not a good sign. Writing such big mail takes lot of time and you people are wasting my time in making me do this. Please people try to understand someone problems and try to solve them asap so that people feel happy to use your service.
I am using a IBM 399 plan and we are so many in ibm using this plan and vodafone service . If you people continue this mistake, I am sure my project people and so many from IBM will not continue using you service.

I hope you people will solve this problem and will come with a proper reply.


You can check the below forwarded mail of the vodafone feeling sorry for the mistake and same mistake you did this time. In that i have again mentioned about the joke sms service which i already deactivated.


I am helping you in solving the issue.
find below the details for Sept bill and do same for the Oct bill.

Bill no [protected]
Plan : VG_MV_KN_FlatPlan_IBM399
Bill cycle 03.08.12 to 02.09.12
Bill date 03.09.2012

Local calls : 65:54 mins Total sec - 3954 discounted secs 3954 charges charged - 0

STD calls 772:10 mins Total secs - 46330 discounted secs 43926 Charges charged - 24
Roaming incoming 140:22 Total secs 8422 discounted secs 0 Carges charged 30
Roaming call forward 63:12 Total secs - 3792 discounted secs 0 Charges charged - 70.55
Roaming call Outgoing 1154:45 Total secs - 69285 discounted secs * Charges charged - 1382.1
*not ablt to calculate as for outgoing of 1154:45 mins you are charging 1382.1 rs including callrates sometime 1rs/min sometimes 1.5/min some times 2p/sec .. fluctuating call rates bizarre
while my call rates are 1p/sec on roaming outgoing and 0.15 rs/min incoming.


Total secs used for calling - 127784 secs total discounted secs 47880 .. expected 120000 so still 72120 free secs are left .

Please see my May, June, July bill which didnt have any dispute at all. it will help you.




Expected bill

399 rental + 1.5 for the message + charges for extra 7784 secs ( around 78 rs) + service tax = 537.64 Rs.
1616.58 last month due - 900 payment made - 1364.77 waiver - 168.54 Rs extra service tax charged on last bill waiver amount = -816.73 Rs

so 537.64 - 816.73 = -279.09 Rs


and i have already paid 800 more to continue my mobile which makes the total = 1080 Rs.

You can now calculate how much time i am giving in doing all this stuff and how i am paying in advance and i hope you people will also worth my time and will respond me after calculating proper discount.


Puneet
[protected]

I got a call from vodafone they have a special postpaid plan for me.They told that with a postpaid connection of monthly rental 300, I would get 750 minutes free.I said ok . He sent me a representative the same day to collect rs 250 as cash. I gave him the cash and documents and he said it would be done within 1 day. This was the case of 1st Oct.Till date no one has contacted me and the sim hasn't been activated in postpaid yet.I have talked to customer care and vodafone stores.Customer care tells me to contact vodafone store and store tells me to contact customer care. My Vodafone no is [protected]

Hi i lost my phone where it i had Vodafone number [protected], so please deactivate my number [protected]
Thank You
Sai Manohar P G
[protected]@gmail.com