Vodafone India Complaints & Reviews

The fight between 2 companies has lead the customer into huge difficulties. The company (vodafone) kept harassing the customer and made them frustrated, irritated and lead us to the extend that we had to finally switch the other operator. The person incharge of vodafone who was dealing the case also got fed up and left the case stating that "i took the wrong case'. and many other didnt care about our complain .. and were least interested...
Now even after switching off the operators the company is still after the customer on his other vodafone numbers.
The companies repo has gone down very badly, the company's attitude towards customer is causal as if they do not care. The tagline May I help you is fake. Where every you go we follow is also fake they do not do what they preach.
Yes, they do follow their customer just to clear their outstanding and harass customers and not to help you.

I am not able to call customer helpline no. 111, 198, & for last 6 month. I complaint in call centre some times but do not responded to it. so, pls help me to get out from this problem.My cell no. is [protected]

I've a blackberry monthly plan of 399 and random petty amounts are deducted all through the day and night for no apparent reason. Please look into this ASAP.

Hi My name is pawan shah and i had purchased a vodafone voucher worth Rs'20 But after scratching it some numbers in between got erased...vodafofone voucher serial no. is[protected]

please help me....

My mobile no is [protected]
[protected]@gmail.com

my last 2 months bill was to high so plz give me the my mobile itemiz bill.............
as soon as possible at my email id.
[protected]@hotmail,com
my no is[protected]

I Have purchase Rs.30 Paper Recharge Card But by mistake the code got damaged during scrathing the card. Please Give Me Secret Pin Of This Card On My E-mail ID. my email id is "[protected]@gmail.com"

My Mobile Number And Recharge Card Details

Mobile Number: [protected]

Serial No. Of Recharge Card:[protected]

Secret Pin: ?

i am 2 days try to call i cant understand tamil language i will complaint consumer court
there no option language all tamil speak how can i understand my no [protected]

Dear sir / madam,
This is to inform you that i have a prepaid mobile connection of vodafone for +[protected]. With regret to say that i have recharge of rs. 27/- for internet browsing & also that i have received sms from vodafone for activate internet service. The company has permitted downloading 175 mb to access the net for the validity for one month. After activated internet the vodafone have deducted my balance for rs. 177/- for internet browsing. The customer care executive has not satisfied reply to me.

So u r requested to refund my balance immedietly.

Thanks

Vijay
[protected]

I AM NAVNITLAL A. SHAH, [protected]
I HAVE A MBILE NO. [protected] SINCE 2003, WHEN I WAS WORKING AS GOVT ITI PRINCIPAL CLASS-1, AT GANDHIDHAM KUTCH GUJ. , I HAD SUBSRIBED FOR LIFETIME INCOMMING FREE PAYING BY RS.999/-, (1) VODAFONE ON 24/09/2012 AT 7=11 PM HAD CALLER TUNE HAS STARTED WITHOUT MY BEING AGREED OR EVEN REQUESTED WITH SMS READ AS UNDER ''' LATEST GUJARATI LOVE SHUFFLEHAS BEEN SET AS YOUR CALLER TUNE FOR ALL AT RS.99/ 30 DAYS THE SHUFFLE SERVICE GET RENEWED ON 24/10/2012. ( 2 ) ON THE SAME DAY 24/09/12 I HAD RECIEVED SMS FROM VODAFONE AS UNDER,, AT 7=07 PM HELLO CALLER TUNEIS NOW ACTIVE ON YOUR NUMBER AS REQUESTED SERVICE IS VALIDE TILL 24/10/2012 AND 30 DAYS RENTAL OF 30 HAS BEEN DEDUCTED, IT WAS DONE WITHOUT MY REQUEST AND ALSO AFTER 4 MINUTES THEY HAD DEDUCTED RS90 MORE I.E. ON 24/09/2012 AT 7-11 PM , IDIDNOT WANT ANY CALLER TUNE SO I SEND SMS TO DEACTIVATE , IT WAS DEACTIVATED ON 24/09/2012, AT 7-28 PM , I HAD CONTECT '' VODAFONE '' ON 198 TO REMIT THE AMOUNT BUT THEY HAD REFUSED , I HAD REQUEST TO GINVE ME TRAI ADDRESS THEY REFUSED, SO, I WAS MENTALY DISTURBED BECAUSE OF CUTTING RS 120 FROM MY BALANCE AND VODAFONE IS NO CO-OPERATIVE FOR ANY COMPLAIN,

I am a customer of Vodafone prepaid mobile connection. My prepaid no. is [protected]. I am using your Blackberry 399 p/m plan which says Unlimited Mails, Instant Messenger and Browsing from last 3motnhs. I have a serious problem with my service provider and I am writing this complaint in this regard

According to your information given in Website :

S 399 Rs.399/month Unlimited Mails, Instant Messenger and Browsing 30 days ACT BIS399 to 111 CAN BIS399 to 111


• The free usage does not include usage of certain applications like YouTube, video/ music streaming, tickers on HTML sites, handset applications and MMS which uses Vodafone live! as access point and will be charged @ 10p/10KB.
• If the handset has applications which auto refresh /update by connecting through the WAP gateway i.e. Vodafone live!, you will be charged 10p/10KB. The settings for these applications are pre-defined on the handset by the manufacturer.
• Any video streaming application or real time application like weather/stock/ news updates on your handset may also use Vodafone live! to connect.

After recharging for 399 pm, There is unlimited time of deduction of daily 10p/10kb on my balance for internet usage. Some times in a day you deduct straight away my entire balance. I have tried calling your customer as once they told me to change my settings from Vodafone live to blackberry, I have done as per they instructed me…. He assured me now there will be no deduction and problem has been resolved but wheneva I recharge my no. the same damn problem starts again.. Then to whenever I use whatsapp I am getting charged.

I want a justify reply from your side. Tried calling you CC more than 100 times, but there is no response. I want my money back asap.


This is bad service and I am facing every month.

Please look into this matter on urgent basis

Hi,
I have been using Vodafone Number [protected] for the last 5-6 Years. Now a Year or two back I got another Vodafone Number [protected] which was being used by my sister. A few months back my sister lost her Mobile. At that time I was out of station so when my sister went to Vodafone store she was told that I need to come to the store and then only they would be able to issue a replacement SIM. Now a few Months back I received calls that there is an overdue bill of around Rs 1800 on that number. I went to the store however they had my old address in their records. At that time I was not carrying any address proof so I told them that I will come back later with an Address proof so that they can reissue me a new Sim and I will make the payment. After that I never received any call from Vodafone about this and due to work pressure and commitments I forgot this thing.
Today since the afternoon I was unable to make any calls from my Vodafone number ([protected]) so I called their Customer service. The Rep Jitendra did not try to help me and simply told me that they have blocked my number because the bill on the other number was due. I asked him that how they can block my number for which I have been making timely payment and plus they did not even inform me prior to blocking the same. The Rep simply did not wanted to help me so I disconnected the call. I called my Number and found that they have even stopped my incoming.
I work as a Fraud Analyst in an MNC and my Mobile is the only source of contact between me and my Office when I am outside. Because Vodafone blocked my number so my Office people were unable to contact me for some very important works which lead to financial loss for me as well as my Clients.
Now I would like Vodafone to start the Services for my Number [protected] as they have no right to disconnect both the Incoming/Outgoing without any prior intimidation and further more when the bill for the said number has always been paid on time (If I am late sometimes then I pay the late payment charges without any fuss).
For the Vodafone Number [protected], I will visit the outlet to get the number reissued after paying the bill at the earliest.
I would like to ask a question from Vodafone. My mobile number is the only source for my family to stay in touch with me. If anything would have gone wrong with me or my family then who would have been responsible for the fact that they were unable to contact me or I was unable to contact them?
One last thing, I would like Vodafone to compensate for the Monetary Loss and Mental Agony that they have made me go through. I don’t want anything for myself however I want Vodafone to contribute something to NGO Cry http://www.cry.org/whoweare/ataglance.html which would be a compensation for the harassment that I have gone through.
NGO Cry has my full permission to follow this up with Vodafone on my behalf.
Would also request TRAI and other Government Monitoring bodies to step in and check these Multinationals who think that they have the right to make their own rules. They only end up Mentally/Financially harassing innocent Taxpayers.

Regards
Aditya Shukla
Temp Contact Number: [protected]

My customer support no. 198 locked since last week, contacted to vodafone from other number as my number has been blocked. i was informed that my 198 number will start within 1 day. but till date not started. my mobile no. is [protected]. kindly do the needful.

Regards,

Sanjay Anadkat

This is regarding my complain number [protected]. I had activated Rs. 61 offer on 27-August-2012. However, Vodafone did not activate my offer till 8th October 2012. I filed a complain for the same by calling 111 and spoke to Mr. Mahesh.

On 9th October 2012, Sandeep Ghuge called me to speak about the issue. He said Vodafone will refund me total Rs. 70 which includes Rs. 61 of the offer amount and Rs. 9 for the extra charges i would have paid due to offer not being activated. I argued with him that Rs.9 is definitely not a reasonable amount considering my talk-time for the month. I dont know how Mr. Sandeep Ghuge calculated the amount Rs.70 as it seemed too low. On my insistence he calculated the amount again. I was not happy with the explanations given by him for the calculations done, hence i requested him to send me an online copy of his calculations. He said i would have to request for an itemized bill for which i would be charged Rs.49.

I don't understand the fact that if it was Vodafone who committed an error by not activating my offer, why should i be charged extra for requesting a refund that i deserve. Later, i spoke to Sandeep's superior, Mr. Viswajit Panda. Mr. Panda assured me that he will recalculate my refund (which Sandeep was not able to do correctly) and will also send me a copy of such calculation free of cost. However today morning, Sandeep called me and said they have refunded Rs. 100 to my prepaid balance and said for any further queries i will have to contact this email-id. He refused to provide me the details of how they have calculated Rs. 100 refund.

I am extremely shocked to see the lack of knowledge amongst your Vodafone call executives. First, Sandeep said Rs. 70 was the refund. Then he changed it to Rs. 100 and still has no explanation of how he calculated it. Is this a ploy by Vodafone to fool the errant customers by giving them random refunds (without any mathematical calculation) to keep them happy?

I have right to information regarding the extra charges deducted from my prepaid balance due to Vodafone's error and i should not be charged a penny extra for the demanding how the refund amount is calculated.

Dear sir
I am suffering from last 4 days due to barred of outgoing calls.

I have jsl 150 cug rental plan having rs 99/month unlimited gprs plan. I ported out my no.[protected] from airtel to vodafone on 10th oct-2012, my gprs plan activated on 11th october & then 13th oct onward it was not working again. But due to some reason it was showing that my outstanding bill is approx rs 3900. While my plan has credit limit of just rs 500 max (Vmc not applied at that time).

I would like to ask why should have to pay while i got confirmation sms of activation of (Rs 99/month) service just before my usage started. Moreover in sms there was no information available for duration period of 24 hrs for activation of gprs 99 plan after sms. While they are saying that service will activate properly after 24 hrs of confirmation of activation.

Therefore it requested from you to please consider my that usage in 99/month rental plan.

Therefore you are requested to solve my problem on priority basis.
For complete detail you can contact to jindal. [protected]@vodafone.com.

Mukesh soni
[protected]

i m a vodafone user n someone calling me 15 times a day from +301 numbers n i m very disturbed with it

To Whomsoever It May Concern

I am absolutely fed up with Vodafone India,your service has been deteriorating day in day out.I have been your customer since the number this company was called Orange.In the month of August I got a Galaxy S3 and then I got a sms stating I have been provided with free 3 months of 3G data usage wherein each month I was entitled to use 3GB.The moment I got the offer I knew I should be tracking the usage properly as Vodafone is known to charge falsely for data usage.

So according to my cycle,this offer was going to end on 11th of October 2012 at 0000 hours and I was well aware of it.During the whole offer period I used to check my data usage and never crossed the 3GB limit.On 10th of october 2012 I checked the data balance at 2300 hours and it was showing around 800MB remaining then at 0000 hours I send sms to check if plan is still active then it display "No data plan active".

So I switched off my data plan at 0005 hours and changed the APN to false apn just to be sure that it does not connect again.

Now today I received my E-bill and I am shocked to see data charges amounting to 1150 rupees.Where this charge came from?I was well under my limit of 3GB and the data plan was switched off immediately when the offer period expired.

The same thing had happened on my Dad's Vodafone number wherein Vodafone had charged wrongly for data and later on they accepted their fault.

I would like to get these data charges reversed as it has been falsely billed for my number.I will only pay the bill amount minus these charges which comes to:

(Bill Amount[protected]False Data Charges)=600INR

Mobile No:[protected]

I AM TO STATE THAT I AM A SUBSRIBER OF VODAFONE SINCE A LONG TIME. i HAVE MIGRATED TO ZERO RENTAL PLANWEF 28/06/2010. THE SAME IS RENEWED AFTER A GREAT DISSCUSSION WITH MR RAMAKRISHNA REDYY THE VODAFONE EXECUTATIVE, AND IT IS BEING STATED THAT IT IS GOING TO BE RENEWED EVERYYEAR. WHEN THE BILL IS GENERATED IN THE MONT OF JULY IT IS NOTIVED THT ZERO RENTAL PLAN IS NOT RENEWED AND I WAS CHARGED RS149/- AS RENTAL. WHEN APPROCHED THE VODAFONE STORE KUKATPALLY AND REMINDED FOR ZERO RENTALS. THE VODAFONE EXECUTATIVE MR. SATEESH OVER FONE [protected], IT IS STATD THAT IT IS GOING TO BE DONE. IT IS NOT DONE TILL FDATE AND I WAS CHARGED RS149/- MONTHLY THERE ONWARDS.
IN THIS REGARD THIS COMPLAINT IS FORWARDED FOR MAKING ZERO RENTAL ASWELLAS WAIVER OF THE RENTALS CHARGED AGANIST ME.

RAMANA MV

sir my request for call detail of mob. no. [protected] for the month of september 2012 . charges Rs. 49/-
deducted on oct. 4 2012. om oct 10 2012 i got a call from priyanka vodafone office that you collect call detail
from vodafone store model town jalandhar i visited vodafone store twice they told me we have not received any call detail please do the need ful i require this urgently my email id is [protected]@rediffmail.com

i have purchase Rs 50 vodafone Recharge card But Pin number is Damage After Crash Please Give me Pin Number On my e mail I D OR Recharge on My Number

Vodafone serial no.[protected]

mobile no. [protected]
email. [protected]@jbbodamail.com

thnx & rgds
Manikandan G. Dravid

I had taken up a corporate connection with vodafone (postpaid) and before taking up the connection the concerned person promised me to give a no of my choice he activated the no [protected] but after words there is no respnse from that person.
I am very disappointed with vodafone's sevices as a hole and surely i would not recommend anyone to have a vodafone connection. As the promises are not taken care off.
The concerned person has no regrets he says that nothing can be done as he provides a corporate connection i also had complaint to the vodafone customer care but it is so disheartning to see this kind of service being offered by vodafone it has been really a horrible experience please tell me what can be done.