Vodafone India Complaints & Reviews

Hi all,

Very bed experience with vodafone when comes to know on one monring that the number [protected] which i am using since 4.5 yrs. Aloated someone else.

Due to this irresponsible the new person whom vodafone reissue my number misbehave with my family member, even till today receiving blank call and mesages..

This all happens only only due to vodafone such a brand name.. Then i receive a call from vodafane staff said will provide some talk time as inconvience.. But after that i have mailed many times but no responce from vodafone staff....

Is this is the right way to treat with customer..???

Never goes with vodafone...

Anyone who wants more clerificattion can cordiante at [protected] or [protected]...

Dear Sir/Madam,
I have already submitted document related to Payment of post paid mobile connection of vodafone service by ECS to vodafone customer care center at patan on last month. The service executive has been told to me the payment of next bill is directly debited from your provide detailed bank account on or before due date of your bill. But my bill due date has been gone on 18/09/12.But till date the payment of my mobile bills are not debited from my submitted bank account. When this information is given to Mr. atul by calling at customer care- center at Ahmadabad he talks with me in rough language. And tell me the payment of your bills are made in cash with late payment charges. But this is not my mistake. So, kindly helpful in this complain with correct information.The provide mobile numbers for direct payment by ECS in customer service center at patan are as below.
1-[protected]
2-[protected]

Regards,
Rajesh Patidar

I have recently ported my number from airtel to vodafone. I had raised the porting request on 3rd sept 2012 and later i have received the sim card and handed over my documents to vodafone official rajesh came from systematic knowledge services pvt. Ltd. Andheri east, mumbai.
Now from yesterday i. E. 18th sept 2012, my airtel sim cards is disconnected but my vodafone sim has not been activated yet. After number of follow ups on customer care nothing fruitful came up, then i went to vodafone store mulund, mumbai to raise the concern.
Their i was assisted my miss ayesha shaikh their i raised the same concern stating i had some urgent meetings over the phone and my number is inactive, so i was suggested that i should buy new connection meanwhile my number get activated and this new number will be activated in maximum 4 hrs, so i bought the new number-[protected], but as usual this number is not yet been activated and when i called customer care i have been told that i takes 24 hrs to activate the number and i have been misguided by vodafone store official.

When i asked about my porting number i. E. [protected] i have been asked for the sim card number, after providing my number i have been told that my number is activated but the sim card number is mismatching they cannot do anything i have to go to vodafone store and buy another new sim card and have to get it activated.

Now considering the whole scenario in i have got following complaints and impression for vodafone:

1. Most important customer care is not helping and is of no use. Even if i go to vodafone store they sell me new sim just to sell more connection by hook or crook. They say lies for it.

2. New sim card provided for in lieu of porting my number[protected] is waste, i have to go to vodafone store and again buy new sim. What about the cost of previous sim card cost? Who will bear the cost? Attached is the receipt for the same.

3. Due to so much urgency i bought another new number [protected] but number did not get activated in 4 hrs as said by miss ayesha shaikh @ vodafone store mulund, mumbai. I think it was just to sell another new connection to the customer by lying to customer ignoring his urgency.

4. Official came from systematic knowledge services pvt. Ltd. Andheri east, mumbai they do not answer any calls i have been trying to reach them from past 2 days, even on their receipt they have written the wrong number

5. For escalating the issue email id provided by the customer care i. E. Vodafone. [protected]@vodafone.com is also not right. They just want to get rid of the customer even by providing wrong information.

This is my final try to reach to vodafone services to get my problem resolved please help me out as i have very urgent meeting and official work. I am very much disappointed with the vodafone services i would have not ported my number to vodafone if i new this kind of fake services from vodafone.

Hi,

Vodafone telecome company have change my plan without my consent. Becuasue of this, my monthly bill amount is increased almost by doule figure.

Despite of there mistake and multipe reminders from my side, they have not reversed the charges.

I forced to pay more then INR 5000 to them because they have barred my outgoing

I am seeking for hel

I have been using a 2G data plan on my vodafone mobile which I recently got converted to a 3G plan. As soon as I changed my plan on 15.09.12 , the company suddenly barred the outgoing calls from my phone without any notice on 16.09.12. On checking the reason, the customer service desk told me that the reason is the change of internet plan and that to correct it, I will have to make an advance payment to get the services restored (whenver an internet plan is used by my vodafone number, the amount gets added in the un-billed amount which is later deducted as per the plan while generating monthly bill). Please note that I wasn't informed about any such problem which may come up due to a change in the plan any time before this. I made a payment of Rs. 400 on 16.09.12 to get the services restored.

Again, on 17.09.12, the company stopped the outgoing calls facility from my phone quoting the same reason for which I made a payment a day before. After continuous calls to the customer service desk, they promised me that the services will be restored in 4 hours (by 8:30 pm on 17.09.12) which didn't happen. A false claim was made here. On checking again, they changed the timeline to 18.09.12 by 10 am which again they failed to meet. On re-checking, they promised this time to resolve the problem by 2 pm on 18.09.12 which got tentatively resolved by 3 pm. By 7pm on 18.09.12, the phone has again lost the outgoing facility.

Continuous follow ups, complaints and false promises by the company hasn't solved the problem yet.

Would request for your help to not just sort the problem, but to make the service provider understand the inconvenience, humiliation and dissatisfaction they create through such an experience.

Complaint Reference No. :[protected] and [protected].

I have also put in a complaint to the company through email.

Would request for your help.

Dear Respected sir,
I have activated 15 days internet pack 6 days back i got proper service for first 3 days later than whenever i try to call the customer care they tell me to call after 4 hours because they have no updates with them as well as they deduct my balance without any reason. I get tension due to unnecessary deduction of my balance and no proper service .so now you will have to extend my internet pack for 3 more days without deduction of balance .

Hi all,

Not sure if i am at the right place but i cant express in words what am i going through??

The frustration is at his par.. I would never ever ever recommend anyone to vodafone believe me if i am in place where vodafone is the only provider i prefer not using a mobile phone.

The customer service sucks big time i have called them more than 100 times and when i say 100 the number is actually 100. No one is aware of the process forget about english people cant even talk proper hindi. They hung on you fool around keeps you on hold for ages and never return and when you call them again they behave like nothing has ever happened.

I have been trying to unlock my iphone 3gs which is unfortunately lock to vodafone. Its been more than 6 month i have been following up on this when you call up the disgusting contact center they dont even know what unlocking. You go to the store they guide you to the contact center at times or to the apple store. Fortunately after praying and visiting many holy places i went to the vodafone store at lower parel last week raised my voice and then they remember the process and sais sir you phone will be unlock in the next 3 days its been one week no response to the requests and now when you call the contact center its again back to square one.

I am fed up and mentally tourchered by vodafone. I wish i can sue them

I have a postped conection of vodafone company no.[protected] . i have activated a 3G plan which rentail 250 PM vodafone company provided me 3G plan & charged me 2G standerd data use rates note fair they cheated me and acroos my creadet limit 7 only 6 days bill was Rs. 6022/- this is so high of my avarage bill. normaly my avarage bill made by vodafone is[protected]/- only & vodafone company want that I deposited my unbilled amount of Rs. 6022/- then they activate my service again. this is not fair that they provided me 3G plan & charged me with 2G standerd rates.
please solve my problem .
thanks!

Hi I have been using vodafone([protected]) for last more than 2 years. I applied for portability and I got the porting code vd117842 from 1901 on 08 sep-12,than and also submit the document at aircel store. There are 30 days but still I am not transfer to aircel the customer care of vodafone that there is no problem at our side and aircel store officer said that vodafone not release you, vodafone gave sample reason your port does not match, what I have to do?
3rd porting sending to vodafone,
1st time vodafone says - your outstanding is not clear,
2nd time says - your porting code does nor match
3rd time says - same excuse your porting code does not match,


I reccived porting code VD 117842 from 1901 validity 23 sep 12,
but
vodafone received port code VD 583645 from 1901 validity 23 sep 12,

how I can it possible, voda care says once again u can try for porting

raghbendra mishra
[protected]

Have purchase Rs.30 Vodafone top up voucher Card But Pin Number Is Damaged after scratching a bit too hard . Please Give Me Secret Pin Of This Card On My E-mail ID Or Recharge On My Number .

My Mobile Number And Recharge Card Details

Mobile Number: [protected]

Serial No. Of Recharge Card:[protected]

Secret Pin: ?

sir,
my mobile no. [protected] of vodafone company get barred and the clip service if the number discontinued for continuous 6 days. when i contact customer care and vodafone store they tell thatt ur number is barred due to negative physical verification but no such type of verification has been done and i just only wants claim from vodafone for disturbing me without any reason and i bear a loss of 50000/- because of this....so pls... help me nd suggest me how can I file case on company regarding this..

Hi Sir, I live in Virar West near Poonam Nagar, closest landmark being New Viva College. For months now we are suffering from poor coverage and network. We cannot hear when people call and the cell get disconnected as there is no/poor network. We have made numerous complaints to Vodafone and they have confirmed that they have resolved the problem but the problem persists and is never resolved. Request your kind intervention in this matter. We are literally fed up of Vodafone service and want to change over to other service provider. My entire family has Vodafone numbers ([protected], [protected] and [protected]) plus I have a Vodafone Mobile Wi-fi device but am unable to get connected to the internet because of this. The mobile wifi works beautifully in other places.

I, Vinay Patni ([protected]), have been a vodafone customer for last 7 years and had registered my number on DND in past, however I have been received promotion SMS and calls on regular basis, Despite of complaining several times in the past, I still see no improvement. Below is the list of numbers

Phone Number Reason
[protected] Real estate
[protected] Real estate
[protected] Real estate
[protected] Real estate
[protected] Real estate
[protected] Personal Loan
[protected] Real estate
[protected] Real estate
[protected] Real estate
[protected] Real estate
[protected] Real estate
[protected] Personal Loan
[protected] Real estate
[protected] Real estate
[protected] Real estate
[protected] Gym membership
[protected] Real estate
[protected] Real estate
[protected] Real estate
[protected] Real estate
[protected] Real estate
[protected] Real estate
[protected] Real estate
[protected] Jyotish
[protected] Real estate
[protected] Real estate
[protected] Real estate
[protected] Car Loan
[protected] Real estate
[protected] Real estate
[protected] Real estate

I need an action to be taken against them.

I am a vodafone prepaid customer & have recently got 3G subscription (2 months back). Everytime my data plan ends vodafone deducts all my balance available in the account stating that I have used internet. Last month the deduction happened thrice. Although immediately after complaining with customer care I got immediate refund (although they said the deduction was due to internet usage and cannot be refunded). This time again as soon as I recieved an SMS from vodafone that subscription ended as I do not have any free unit unit I switched off my celleluar network & 3G but they have deducted the entire 80 rupees available in the balance. They are claiming that i have used additional data units even when i used internet for only 2-3 minutes after checking the data unit balance which was 42 MB. They are refusing a refund & explanation for the deduction. All they are saying is that I used excess data units without giving me details like how much data usage & when. And to top it all no complaint number.

I am very sure i did not use the data they are claimimg I did. I am using internet for long & keep a track of data used in the each surfing / dowbnload activity.

I want this refund as I belive it is unfair to deduct balance without the correct information and one sided version of the story. I do not believe the statements from Vodafone customer care for the simple reason that they do not provide correct , complete or consistent information. Every time you call these guys, they will give you a different story!

My gprs problem is not solved yet,I register my complaint on 12th of sept. And I face this problem since 5th of sept.
My complaint no. Is [protected] & My Vodafone No. Is +91 - [protected]. If vodafone unable to solve this problem then tell me that you are unable to solve my problem.I think vodafone is best operator but I was wrong,vodafone is one of worst service provider that they don't care about the customers problems.

Sir i have a vodafone simcard the validity of simcard they said its life time and for 3 months i was in abroad my balance was 900 rupees
When i came back to india and checked the refill my account was nil and there was no balance
I went to bandra vodafone gallery and told them about the problem
They say that the company takes all the money if your simcard is not in use
And again they told me to recharge but i denied and i want my money back
When i took the simcard no such clause was written then how can they cheat people like this

Sir, i am Husanbano and my complaint is illegal connection on my voter id.So my request is connection is disconnect on these vodafone Sim no. [protected].

Pls check the complaint i lodged with this number [protected]. I have called customer care 20 times past 1 month. No use. No care.
Feeling disguisted for being voda customer for past 7yrs.

Dear All,

I have a internet connection from Vodafone no.[protected] from March 2012, I paid a deposit of Rs.250.00 and Rs.1500.00 for the USB instrument.
The connection for 5GB usage per month and charges Rs.850 plus taxes.
I am paying the bill with out any default and in July it was not working and called Vodafone and informed me your credit limit is over and to start you have to pay another 1700.00. I paid the same and started. after 2 days again disconnected/ I called / emailed them to disconnect the service and pay my deposit back. In August i got the bill for Rs. 4773.00 and complained vodafone the same by call/email more than 100 times. These people calling and harrasing me for the payment. How i can pay these companies if I dont use the service. The connection was disconnected after the 5GB usage and not providing the service to me. I requested the detailed bill and informed me you have to pay 49 per month and it will start after one month. I want the bill details for the month of July , they cant provide. Vodafone care call centre, they dont know what we are asking and what they are talking to the customer. just spoon feeded style they are talking to the valued customers.
I can provide all the emails i send and call list to 111.
please treat as a request
Thanks
Sudhakr

From: Purnendu Ghosh [mailto:purnendu.[protected]@indiainfoline.com]
Sent: 15 September, 2012 1:11 PM
To: appellate.[protected]@vodafone.com
Cc: corporatecare.[protected]@vodafone.com; nodal.[protected]@vodafone.com; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: SR#[protected]-Reminder 1
Importance: High

Reminder 1

With thanks & regards,
Purnendu Ghosh
IT Head
IIFL-IBM project North
M:[protected]
Ph. No.[protected]
Extn: 540363


From: Purnendu Ghosh [mailto:purnendu.[protected]@indiainfoline.com]
Sent: 13 September, 2012 3:57 PM
To: appellate.[protected]@vodafone.com
Cc: corporatecare.[protected]@vodafone.com; nodal.[protected]@vodafone.com
Subject: RE: SR#[protected]
Importance: High

Hi Vivek,

How team is closing tickets without giving resolution on them. Do you ever bothered with such unprofessional approaches.. Below artifact is for your further understanding. If I do not get any improvement/resolution on my ticket will surely have a look on legal move. Trust you audit on closure of calls, recordings etc. .If not feel free to revert I can share all conversation recording data with Vodafone.
Thanking you in advance.



With thanks & regards,
Purnendu Ghosh
IT Head
IIFL-IBM project North
M:[protected]
Ph. No.[protected]
Extn: 540363

From: Purnendu Ghosh [mailto:purnendu.[protected]@indiainfoline.com]
Sent: 13 September, 2012 2:03 PM
To: appellate.[protected]@vodafone.com
Cc: corporatecare.[protected]@vodafone.com; nodal.[protected]@vodafone.com
Subject: RE: SR#[protected]

Team,

Not seen any progress on this below matter, when can I expect closure.

With thanks & regards,
Purnendu Ghosh
IT Head
IIFL-IBM project North
M:[protected]
Ph. No.[protected]
Extn: 540363

From: Purnendu Ghosh [mailto:purnendu.[protected]@indiainfoline.com]
Sent: 12 September, 2012 10:14 AM
To: nodal.[protected]@vodafone.com
Cc: 'appellate.[protected]@vodafone.com'; corporatecare.[protected]@vodafone.com
Subject: RE: SR#[protected]

Hi ,

Good Morning!!
As discussed yesterday over telecom, please find the attachment for necessary correction. In case you have any queries please feel free to revert me.

With thanks & regards,
Purnendu Ghosh
IT Head
IIFL-IBM project North
M:[protected]
Ph. No.[protected]
Extn: 540363

From: Purnendu Ghosh [mailto:purnendu.[protected]@indiainfoline.com]
Sent: 10 September, 2012 3:38 PM
To: 'corporatecare.[protected]@vodafone.com'
Cc: 'appellate.[protected]@vodafone.com'; nodal.[protected]@vodafone.com
Subject: RE: SR#[protected]

Hi Team,

In ref. to trial mail as well as long conversation with your customer care executive I would like to communicate you that kindly do the below requests performed.

1. Not to deactivate Paper Bill to my billing address
2. Ensure E Bill to my inbox while getting generated
3. Update portal to this below rectification area Marked/Highlighted





With thanks & regards,
Purnendu Ghosh
IT Head
IIFL-IBM project North
M[protected]
Ph. No.[protected]
Extn: 540363

From: Purnendu Ghosh [mailto:purnendu.[protected]@indiainfoline.com]
Sent: 07 September, 2012 3:13 PM
To: 'nodal.[protected]@vodafone.com'
Cc: 'appellate.[protected]@vodafone.com'
Subject: RE: SR#[protected]

Hi Sushma,

Did I missed your response..

With thanks & regards,
Purnendu Ghosh
IT Head
IIFL-IBM project North
M:[protected]
Ph. No.[protected]
Extn: 540363

From: Purnendu Ghosh [mailto:purnendu.[protected]@indiainfoline.com]
Sent: 06 September, 2012 7:31 PM
To: 'nodal.[protected]@vodafone.com'
Cc: 'appellate.[protected]@vodafone.com'
Subject: SR#[protected]


Hi Sushma,

Good evening!!

In ref. to below artifacts need your clarification; hope you will lead towards consumer satisfaction.

1. Why [protected] is raised in whereas I opted to receive bill on Ebill+Paper since beginning of taking connection.
2. Why [protected] is not closed within TAT. In fact I requested to spell correction only.




With thanks & regards,
Purnendu Ghosh
IT HEAD
IIFL-IBM project North
M:[protected]
Ph. No.[protected]
Extn: 540363