TO WHOMSOEVER IT MAY CONCERN
I am a
vodafone customer and my phone number is [protected].
This is to bring to your kind notice that, I wanted to change my
vodafone postpaid connection to prepaid connection. So, I approached the
vodafone store at Mahipalpur. Every time I approached them they started postponing my complaint by saying that I have to come on my billing date and when I used to go on my billing date they used to say that the prepaid sim cards are out of stock, the server is down etc. This went for almost 4 months and finally somehow my postpaid connection was converted to prepaid on 28th March 2012 and I was told by the
vodafone store employees that my mobile will be activated after 24 hours and it hasant been done yet. When I called up to the
vodafone customer care on 30th March 2012 they said that there is no such request for sim migration on my mobile number and i need to contact the store.
How many times should I roam around the store?? All my bank accounts are held up. I cant make any NEFT transactions without mobile. This is not the way to provide service. When will the request be processed when my mobile will be activated??
Also, the most important thing is most of all the
vodafone store employees dont respect their customers. I dont know about other stores but the behaviour of the
vodafone store staff at Mahipalpur, New Delhi isnt good. Their attitude towards customers isnt good.
May someone please take some action on this issue.
With Regards
Praful Edupuganti
[protected],
[protected]
Vodafone — Invalid Charges
I took a new connection from Vodaphone, and recieved an SMS "Apki ek call de sakti hai apke apno koh khush! sabhi STD call sirf Re 1/min par . Activate karne kw liye call karen 888888 yaSMS karen ALL 56565(tollfree) par. "
When i sent the SMS i recieved another SMS now saying that "Hello! Your request for change in all Local and STD call tariffs to Rs 1/min for Rs 7/week has been registered. We will revert to you within 48 hrs
I was surpised by 2nd SMS to see tha charges and when i called Vodaphone customer care they aske.d me to send another SMS - CAN ALL at 56565.
I send that SMS Immediately, but was surprised to see the charges were still deducted:
My Concerns : 1. Why did Vodaphone not mentioned the charges in first SMS itself.
2 . Why did it before not cancelled the request even before it was activated(as requested by customer)
3. When i again reached customercare to refund this, they simply put me onlong hold and then cancelled the call.
Its not matter of few rupees, its about how the telecom companies are operating..I need justice.