Vodafone India Complaints & Reviews

I have got exhobirant bill of 12000 for a month for activating 3G service on Vodafone delhi.

since no one is Vodafone is willing to listen, i have no choice but to bit good bye to them

mahendra lalwani

Dear Concern

My Mobile number is [protected]. I am availing Vodafone(postpaid) mobile services for the past 3 months. I have never ever checked and verified my mobile bill in the past. The bill is always around Rs.1000. My mobile bill for the month of July-August was Rs.2929.53/- on account of around Rs.1800+ on account of browsing charges. This bill raised an alarm and I enquired into it. I registered a request with the vodafone store in Somajiguda for rechecking of the bill. Subsequently I was refunded the excess amount on 7th September, 2012. This uncalled bill has resulted in severe mental trauma. I request the Vodafone senior management to take some concrete steps in avoiding such errors again in the future. My excess bill was a substantial amount and thus have catched my attention but there will definitely be many cases where the excess bill is very minimal and thus the billpayer might just overlook and pay the amount resulting in unaccounted income for the mobile operator.

Abhishek
[protected]

Please check my current bill (mobile number [protected]) the [protected]@50 are charged from 1st august to 31ts august and my billing cycle are 1st to 31st, so why you have processed on 14th august?
Tell me one thing without customer acceptance how these services will be activate and why your customer care executive are not responsed that type of problems?

Regard’s

Jeevan Srivastava

Srivastava.[protected]@gmail.com

[protected]
[protected]

i have been using my vodafone prepaid number ([protected]-Punjab Region) since 2006. i bought it for Rs. 3000 and today its taken back by the vodafone company without informing me and when i asked vodafone people to give it back to me then i was asked to pay Rs.5500 for this number. i was out of punjab for 3 months and my number stood active for the most of time during roaming but i was told that due inactive status of my number for 60 days is the only reason of disconnection. And my 6 years old number was taken by the vodafone in a snap. i m totally shocked. i met many senior employees of vodafone regarding this matter but no one helped me. when i asked for the detail of inactive status of 60 days, all of them refused to provide it. its killing me that how my number is snatched from me by the vodafone. i need help to get back my number. So please guide me for the same.

Angad Batra
[protected]

Since I misplaced my mobile and could not retrieve it, kindly block my SIM number [protected].

I have been calling Vodafone continuously for so many days regarding by balance deduction and network related issues. I sent them mails as well. All i get is an automated mail saying my problem will be resolved in 2 days. I did have my network issue resolved to some extent however, nobody seems to be interested in refunding the amount unnecessarily deducted from my account for some unwanted caller tunes and missed call alert activation. They never asked me if i wanted it and just deducted my balance.

It was so difficult to even reach to their help desk as i was never able to get through if i punched in my vodafone no. I feel like they had set up some kind of call reject or something for my number on their systems. The moment i punched in my dad's no. the call went through to a customer service executive. This guys assured me that my amount would be refunded however, till date it hasn't.

I wonder if they always behave this way or is this just happening to me.

It's wrong to charge a customer for something they havent asked for or rather something that they dont even want.

I dont know how this complaint is going to help, but i hope it does. Atleast other customer should not be treated this way.

Hello Sir,
I have a complain regarding the service provided by vodafone network.On 3rd septemper i had activated the blackberry internet service of charge 399 per month,as per my sms request sent to them the service was activated and rs 399 was deducted from my balance.But after 4hrs they deactivated my BIS service without informing me,nor had i sent any request regarding the deactivation. on visiting the vodafone store i had shown the proof as my last three transaction and message details.the deactivation command was not given.it was deactivated from their side without any reason.
i kindly request you to transfer the deducted balance on my num [protected]. As i did not get the service for what i had paid.
thank you.

Hello

This is regarding Mobile no [protected] and SIM number[protected] .I have ported out from Airtel and ported to Vodafone on 03rd September.I got message from Vodafone that "Your porting request has been approved by your current operator .We will communicate the porting date Shortly " .But till now my Vodafone number has not been activated and everytime I have tried to activate the Vodafone SIM I am getting error "SIM Card Registraion Failed ".

I have called Voadfone Complaint number "198" twice today .Both the time they provided me contradicting information.One was telling that your SIM is registered in Vodafone and will get activate in one hour while other told that your number is not registered in Vodafone and she has no idea on how to get this problem resolved .

My number is not wokring from last 05 days .I have expected better Customer Care and response from Vodafone .However please respond to following questions :-

Why the Vodafone activation SIM is not activated yet even after 5 days of the message ?

Exact Date and time when it will get activated ?

Gaurav-[protected]

my Vodafone outgoing call's were disconnected from past more than 72 hours numerous calls to customer care111 where a arrog ant and unknowledgeable person who doesn't have any answers just says we have not received your documents so I asked I have submitted wen I purchased the SIM card from goregaon Vodafone gallery but his answers simple I don't know go to gallery nd submit again I visited goregaon gallery 10 times first 3 time no problem sir your card outgoing will get activate in 2 hours and than they said 5 hours and than they said u need to resubmit and I did submit all documents again but now after 72 hours my phone outgoing is still disconnected if after paying also we get this harrasment Vodafone has become a real pain in daily life my number is [protected].

i want a call detail last 3 months and add on this ([protected]) vodafone number. reply me fast my email add is [protected]@yahoo.in

Dear sir,

In my august bill (mobile no.[protected]) again a amount of [protected]@50 rupees added from 01.08.2012 to 31.08.2012, which was not activated by me. i also check active services in my numberthrough *111# but nothing shown. regarding this matter i talk to customer care executive mr. krishna & mr. shahbad ondated 04.09.2012 at 08:45 pm & 09:13 pm but he didn’t responsed.

Kindly resolve the problem andadjust sms pack amount.




Regard’s

Jeevan srivastava

Srivastava. [protected]@gmail.com

[protected]
[protected]

International Roaming and Itemised billing charges are levied for entire month even though it is used/ ticked for 1 day. Ideally it should have been charged based on proportionately. I was allotted the connection on 24th July and billing cycle is 26th July. I was charged for entire month for International roaming and and Itemised billing. I sent SMS for deactivation of both the services on 3rd August. I received bill for August where in both the aforesaid services have been charged. After enquiring at Vodafone toll free number I am told from next month onwards it will not be charged. Requested to explain for reason for charging for entire month, call centre do not have satisfactory answer. If one compute total charges for 11 days I was charged by Vodafone is 199 each for 2 months i.e. 398 and Rs.50 each for itemised billing i.e. 100. In total I am charged Rs.498 for usage of facilities for 11 days.

All these MNCs are robbers. TRAI need to stop them from using unfair practices.

Am using Vodafone 3G data card. First month there is no problem and it was working gud. But from the second month device (Dongle) is not at all working in my lap. and i have registered complaint about 10 or more times but no response. then i went to vodafone store and they are not ready to replace the device with new one. when i called customer care, they are talking really RUDE.. Really i didn't expect this from a customer care representative.. Then next month there is no internet connectivity for 3 weeks and i just used it for only one week in a 1 Month plan. for thet also i have complainer more than 15 times.. really it happens.. but no response at all.. So my kind advice is PLS DON'T EVER BUY VODAFONE DATA CARDS...!! My kind Advice...!!!

I raised a Service Request with Vodafone on bad network on 12-Aug-2012. After a long long delay , I had been informed by Mr Anupam Singharoy that my problem is being worked upon. Since, my calls are getting terminating abruptly, I told him that I need a quick resolution. He kept on repeating that my problem is being looked after. Unfortunately he isn't ready to share any timeline. From a customer's perspective this is a very open statement. A problem being worked upon can take a month , a year or more to get resolved. I told him that if my problem isn't worked upon immediately then I will need to switch on to another service operator. But apparently Mr Anupam didn't behave properly. I sincerely urge Vodafone via this forum to have a look into my problem.

Helllo Team,

I have registered for DND services but still i am getting unwanted messages on my cell phone.

i have got message from this number [protected] & [protected]

Please do something for it.

Regards
Shyam Sunder Sharma

I am a user of Vodafone prepaid services for the past 3 to 4 months. My cell no is [protected]. I had changed the services from Tata Docomo to Vodafone as there was no network in my office. Suddenly from 28/08/2012 i am not getting network. I had gone to vodafone outlet and even got my sim replaced but still there is no range. My sim is working in Samsung handset and also Airtel sim is working in my handset. I am unable to contact anyone for the past 8 days and vice-versa.

Hi Friends,
Today I asked help to customer care person for activation the below best deal offer from Vodafone.
Payment of Rs 10 instead of paying Rs 69 (30 paise per minute ). He (Customer care person) told to send the request "*121*69#" Apart from he didn't told anything.then i did what he told. Then i got the below message.
"Hello! Call 50777(Tollfree) followed by the bonus demonination to activate the bonus card"
So I called 5077769.
Now when i check with customercare person , He told that i activated twice the offer and the vodafone procedure is "Incase *121*69# is not working more than 1 hour, You need to 5077769."

But I didnt get message or information like above. Now he(Customercare) blamed me that i done wrongly.there is no proplem in vodafone. not possible to revert back.Before doing anything you have to ask to vodafone(I need to 50 paise for each call).

I asked him to register as complaint this. Because i have done as per vodafone instruction. But he blame me once again and disconnect the call.

Vodafone giving worst service.

Now i recharged Rs 50 with full talk time offer(Rs 42 credit early. balance Rs 8 credit after 6 hours. Now More than 8 hours crossed. Still i dont know they recharged or not. Once again i need to start another fight with vodafone.


Vodafone giving very very worst service to consumers. I faced many problem with vodafone from past 1 year..


Thanks & Regards,
Thiyagarajan C
[protected]

cancal porting request on mo no [protected] choese agena vodafone weel

Since last 3 month there is no usage, so we have been filed the surrender letter to the concern office,
but there is no response from their side sofar

Hi Sir/Madam,
Through this mail, I would like to draw your attention towards the wrong ISD Charges Rs.5350+ 12.36% Vat levied in my Vodafone Bill dated 15.08.12 for Rs.6263.82 for the period 15.07.12-14.08.12.
Wrong ISD Charges are being levied in my Vodafone Bills for the last 3 months. I have complained to Vodafone Customer Care so many times but no actions have been taken from their side to DEACTIVATE my ISD Services. This resulted in ISD calls for Rs.5350 from 27.07.12 to 08.08.12.
The steps taken by me to deactivate ISD Services are as follows:-
(1) I have sent a SMS to deactivate ISD Services on 20.05.2012 as ‘CAN ISD’ to 111.
(2) After that I have sent a mail to Vodafone Customer Care on 24.07.12 in which I had requested to waive off my ISD charges for 15.06.12-14.07.12 and DEACTIVATE my ISD Services as soon as possible.
(3) I also contacted Vodafone Customer Care Officer in the beginning of August 12 and he replied me that your ISD Services have already been deactivated with effect from 25.07.2012.
(4) I also contacted with Vodafone Customer Care Officer on 28.07.12 to get my ISD Services deactivated. He took my complaint and provides reference no.[protected] dt. 28.07.12.
Now, As per mail dated 19.08.12 Corporate Customer Care is saying that ISD and STD Services are inter connected. If I deactivate ISD Service, the STD Services will automatically get deactivated.
So, in spite of many actions taken from my side to deactivate ISD Services, Vodafone Customer Care did not take care and no actions have been taken from their side.
Hence I request to please look into this matter and take necessary actions to waive of my ISD Charges for Rs.5350+12.36% Vat.
Thanks,
Anil Kumar
Mob. [protected]
Address: H.No.B-990, B-Block, Sangam Vihar, N.Delhi-110062
Email :[protected]@gmail.com

Complaint against :
Vodafone Mobile Services Limited
C-48, Okhla Industrial Area, Phase-II,
New Delhi-110020