Vodafone India Complaints & Reviews

Vodafone Telecom — forgery

Hi,

i am vinay sawant from goa, i had taken a postpaid connection long time back and i was regularly using d service and my bill payment was regular, i stopped using the number coz i was out of state for couple of months and my bill was pending, i had informed the custmer care to deactivate the servicce which they din do, finally they cancclled my num([protected]) and it was given to sum one in mahashtra without informing me, my due was 3200, which i have cleared and i have the recipt of the same, after paying the amount i had asked Mr, Newton who looks after vodafone goa to send my full and final settelment , he said he will send me thru mail in half hours time. but till today he nt responding to my calls nor send me d letter, on top of that when i send him a message to give me his zonal head nub he call me back and use abusing language, i dont feel this is the way you people communicate to the custmer. here i want to file a complaint against him. hope to get help from u for the same. i want company to take acation against him o elase i would go to the consumer court. i have the recording of the same.

Thx

vinay sawant

[protected]

Vodafone disconnected my mobile services for address proof verification. I submitted my documents (Lease agreement, Police NOC and Driving License copy) in Vodafone ministore, Gorai, Borivali west twice. They started the service for 24 hrs and again disconnected. Then I submitted the whole set of document to Ms Preeti in Vodafone gallery at Raichura, Borivali west. They started the service. after 48 hrs approx I got a call from Vodafone that they have not received the Police NOC. I conveyed the person I have submitted it thrice, he said he will verify it and call me back in 2 minutes, but to my surprise the line was disconnected. This is really pahetic and it hampers my business and social status badly.

vodaophone — deductioon of amount setting unwanted caller tunes

Daer Sir/madam
I am the holder of the phone no [protected] from punjab.The vodaphone company has deducted huge amount since i have bought this connection changeing my caller tunes from time to time.whenever i contact their customer care they hardly assist especially the executives they have in mohali branch.Kindly look into the matter .This is a pre paid no .Companies like this harass customer without intimating them and put us in unwanted situations.We being the youth of the country have whole right to raise our voice against such companies.I would like to bring this issue in the account of public and authrities.kinIndly do the needful.
Sonika Chauhan
sales executive
yatra.com
chandigarh

Vodafone — i get so many miss call from this number

[protected]

sir,

i need the name and address of the above number


with regards

Lenil

Vodafone — untold deduction of balance due to callertune

my number is [protected],citizen of chennai
sir,
this number of mine rests with my mom.today when i checked in the balance it was -3.90(negative).i searched for the recent messages in which i found that vodafone promotional callertune has been activated for me.
i immediately called the customer care from another vodafone number.when asked how that happened ,he told me that i would have received an intimation sms regarding the the promotional caller tune.according to him,promotional caller is free for first 30days,and then when there is no objection they make it permanent.i was so not convinced and tried again for which he told me to contact neares vodafone retailer and abruptly disconnected the call
i went to the nearest shop and asked,they told they knew nothing about that.i returned and this time again made a call.i stated to same problem to yet another of their executive.he told that it is the procedure and i would have received the message stating that.
now i got really frustrated and asked him to connect me to his higher official.
i began with asking the designation.i was told that i was talking to the team leader.i again took up the same thing and got puzzled by the system.she told that the intimaton sms is everything.
my point is ,is an sms enough to subscribe you for some sort of rubbish.what about people who delete their message without reading.there was not even a single call from their side.is that the way service providers should act.
now i have lost rs30 and there is no reply.what they say is,its our fault that we did not read our messages.
sir,although it my right to stand in and protest, i am begging you to take the action required.

with regards
baalaajee

Vodafone — Deduction of balance on caller tunes

Hello,
Vodafone service are continuosly taking 30 rs/- per month for caller tunes..
Nearly i have lost more than 90 rs/- as it seems. Servicers say i have not deactivated it.I have requested them to cancel it on Dec-2009, they havent done it yet.Also,they speak very unpolite to the customers.I couldn send message to them since my balance is -13.00. I will not recharge unless they cancel the caller tunes.

Thanks.

Hi Preethi,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/y9xzr7v and we’d be happy to help.

Regards,
Vodafone Customer Care.

miss call alert — unnecessary balance deduction

kitna madar chod company hai aircal?customers ka paisa katne se acha apni maa, behan ko randi banade zyada kamai hojayega.agar mere complaint se koi problem ho kisi bhi randi k ladka ko to mujhe mere no par cal karo.mera no hai [protected]

Vodafone — amount deduction without permission

Dear Concern,

I am vodafone user My number is[protected] ,Rs 33 has been dedected with out my permission from my mobile balance, when I spoke to customer care exc he told me, one of your service (Masti) is activited on my number but I never ask for that...


Please refund my amount Rs(33) as soon as you can.....as you know I can change my service provide with this same number.....do't force me to do so...

Regards,

Arif jamal
([protected])

Vodafone — unnecessary deduction of balance and network problem

hello sir my name is uday pratap singh and i have a vodafone connection and my number is-[protected]. my current balance is -13.78. I have not opted for any service bt still i got a deduction and got a balance in minus. and all my services have been blocked since last 2 days. can u plz tell me wats the exact problem and how my balance got deducted unneccesarily.

hello
As per my complaint i did get a call from Ur side regarding the transfer of balance on Friday.As the person told me the balance will be transferred by Monday on my number, but sorry to reply back as the stated balance has not been transferred yet on my number. kindly look in to this matter and transfer the balance as soon as possible.
hope u look into it and i need not have to reply again for no respond.
thank you.

hello mam,
i wud lyk to knw when my balance is gonna be transfer n my number.this is really cheating on customer where am being paid for service i dint use.after geting call its been a week and no action has been taken.where else should we complaint if we dont get satisfied from consumer foram.

Vodafone — DISCONNECTION OF PHONE AFTER SUBMITTING THE DOCUMENTS 4 TIMES

DEAR SIR
I HAVE SUBMITTED MY DOCUMENTS AT VODAFONE GALLERY , GIRGAUM(MUMBAI) TIMES. EVERY TIME I SUBMIT MY DOCUMENTS THEY ACCEPT IT AND I AM ASSURED THAT MY PHONE WILL NOT GET DISCONNECTED
I HAVE EARLIER ALSO MADE SAME COMPLAINT .
ON THE FOURTH TIME I GOT A CALL FROM VODAFONE THAT YOU DOCUMENTS ARE UPDATED AND YOUR PHONE WILL NOT GET DISCONNECTED
ON THAT EVENING MY PHONE GOT DISCONNECTED AND ASKED FOR REASON THEY SAID MY DOCUMENTS GOT REJECTED. WHEN ASKED WHY THEY SAID GO TO THE GALLERY WHERE YOU SUBMITTED THE DOCUMENTS TO KNOW THE EXACT REASON
I AM REALLY FED UP WITH VODAFONE SERVICE AND HAVE DECIDED TO PORT TO AIR-TEL BUT I STILL WANT SOME ACTION TO BE TAKEN AGAINST VODAFONE

I WOULD ALSO LIKE TO SAY EVERY TIME I SUBMIT THE DOCUMENTS I ASK FOR A ACKNOWLEDGEMENT WHICH THEY REFUSE TO GIVE AND WHEN I CALL THEIR HELPLINE,WHICH IS ONLY NAMESAKE HELPLINE BUT IN REALITY IS NOT ACTUAL HELPLINE THEY WOULD ASK ME WEATHER I HAD TAKEN ANY ACKNOWLEDGEMENT AND WHEN I SAY THEY DNT PROVIDE ONE THEY SAY THEY DO


ATUL P SHAH
[protected]

vodafone sucks

not helpful after the call also 5 days passed and still same result outgoing call's disconnected and Vodafone still haven't solved it .

8 days passed still not started great!!!

11 days gone still same...!!!

I was a Platinum member of Loop Mobile & Ported in Vodafone on 22-June-2011 expecting a better service, however since 22-June-2011 I have been facing zero network at Mahalaxmi (E)& in the past 16 months I have complained several times to your Network department, Nodal Officer, Customer Care etc;(Docket No.[protected]) but in vain. The only feedback I have received till date is that Vodafone network team is working on it & will be resolved soon & Yes ! ofcourse the words "sorry for the inconvenience".

On a very serious note Vodafone is a complete failure in Mahalaxmi (E) & I find your services something very disgusting, irritating, ridiculous, pathetic & absurd. I think Vodafone should issue a notice to customers that you'll cannot afford good network at Mahalaxmi. I have also realised that when it comes to network problems Vodafone deliberately keeps the customer on hold for a very long time & finally the call is disconnected. Vodafone is NOT bothered whether the customer is facing zero network but only concerned with their timely payments.

The most shocking incident is when I was asked by the network team to search for cell site location for Vodafone or assist & getting permissions from the society... How do you'll manage to be so DISGUSTING. Now I have finally decided to PORT OUT of Vodafone & go back to Loop Mobile.

Mark
[protected]

Dear Sharan,

That is how Vodafone operates, VERY UNORGANIZED NETWORK SERVICE PROVIDER.

pls reply me fast this number disturbing me my contact num is [protected]

Please check my current bill the [protected]@50 are charged from 1st august to 31ts august and my billing cycle are 1st to 31st, so why you have processed on 14th august?
Tell me one thing without customer acceptance how these services will be activate and why your customer care executive are not responsed that type of problems?

Regard’s

Jeevan Srivastava

Srivastava.[protected]@gmail.com

[protected]
[protected]

I have been a vodafone user since it was called orange.i was availing of a gprs plan for Rs. 99 a month.Some 5-6 months back i had the misfortune of loosing my gprs enabled phone and i started using a most basic non-gprs enabled phone. I finally got a new gprs enabled phone a couple of days back. Hence i tried to set up my gprs connection but in vain. i contacted the customer helpline but to no avail, all they told me was to call back in some time and they shall help me with the set up. finally i took time yesterday to go to a vodafone store and get things sorted, but to my horror they told me that i had sent a sms to discontinue my gprs connection, which is a white lie. They also tried to coax me into getting a plan similar to what i had for Rs. 899 per month. Why on earth should i pay 9 times the amount i should be when i had not discontinued my gprs service and was paying rental for many months even when i was not using a gprs enabled phone.
Please do look into this and make sure i'm able to avail the plan at the rate i was using it for all this while at the earliest.

Hi Nirav,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/yfqyawm and we’d be happy to help.

Regards,
Vodafone Customer Care.