Vodafone India Complaints & Reviews

Hi,

This is with refrence to the overbilling of my post-paid number [protected] for the month cycle Aug-Sep, 2012; and the consecutive unprofessinal conduct of Vodafone’s customercare at ’198′.

My average monthly bill is around Rs. 750-900, with 3G data usage of around 750-1000mb per month. However, I was amazed at the bill statement for Aug,2012, when i received the bill for Rs. 3400 inflated due to misstatement of my 3G data usage to around 2600mb. My daily usage is around 35-50 mb, and has never crossed 100mb since the beginning of my connection (which can be confirmed from my past bills). The usage statement is in line till 23 Aug, 2012; however, suddenly it shows daily usage of 700mb, 450mb, 350mb etc. I can confirm it with utmost confidence that there was no change in data usage and something like this would require me to download movies for entire day, and am more than happy doing it on my broadband conncetion with unlimited usage, so in short, i have not used the services to anywhere close to what they have stated.

After this when i contacted the cutsomcare at 198, they gave me the complaint number ’[protected]′ saying that i would be contacted by his senior within a day. When no one called up, i again reached ’198′ and when i asked the status for the complaint number, i was told that none such complaint id exist and when i asked them to generate a fresh one I was denied of the same. I again tried to get a complaint id by calling the helpline three times but for no success. When i had a chat with his senior, he transfered me to the billing department who again refused to generate the complaint id and simply said you have used the data without listening to any reasoning.

Then when i shot a mail to their corporate complaint id, I did receive a humble mail, but clearly stating that the usage has been generated by my SIM and I have to pay it.

My view is, that this is not the first instance that they have mis-stated the usage for customers, your complaint boxes are full of such instances. And if I pay this one time it would be a bad example to this virtual ransome they hold me to. What will I do if they add two zeroes or may be three after my bill and say it has been generated from your SIM and you will have to pay it. This is totally fraudulent practice and I would love to see a positive action taken against the same, so that I can retain my same number while paying the bill for what I have used (around Rs800).

Regards,
Sulabh Gupta

sir,i want me my vodafone prepaid incoming outgoing call detail last 3month with number
mail [protected]@gmail.com
no.[protected]

The CRE's from vodafone does not have manners to speak with the customers coming to the branch using absolute abusive and rough language her name is Suhana yell at customers

Hi,my prepaid mobile no.is [protected] (Govind gupta)
i have problem that Vodafone have activated some monsoon offer service without my request and deducted the money from my account which costs 5 Rs daily,and it's about from 10-12 days back so i lost about 50-60 Rs till now...i think it's not done...and i hope u will help me.
May be i will surrender the Vodafone connection, if they don't credit my money back.... Thanks

vodafone has activated some sayari jokes in my mobile connection with number as [protected]. I tried to connect the customer care but the when it connects the lady ask the name and when i address the complaint they don't give any response. I am annoyed with this kind of services. I want my money deducted from my account and also need to activate do not disturb service in my connection. Kindly help me to get it done.

I made a call to Vodafone Care 111 at 17:26Hrs on 08th Sep 2012 with a request my call was taken by Sunil Patel or Sunil Patil.
My Request - My unbilled amount on 4th Sep 2012 was INR 19.27. I use Vodafone CUG therefore entitled to a couple of discounts. on 7th Morning i.e within 3 days my unbilled amount went up to INR 667. Now I do realize that this is possible only when i am making calls or browsing the internet or sending SMS's. Would anyone not call if they feel there is something wrong happening? But my point is that I am a conscious user, and I know my usage, therefore I wanted to find out in the beginning of the month about this discrepancy.
Vodafone Care Response - they are ready to send me last months bills. And are not ready to help me with a one liner email saying that this information is not available with them.
I kept my cool and explained Mr. Sunil Patel or Patil that why is it that he always gives me an answer which is not relevant to what I am asking. I asked him can you send me an intermediate unbilled amount breakup. He says yes I can send you the last month’s bills. He was not even listening to me. Then I literarily took about 5 mins to explain him that he can say no to me if its not possible however I wanted a one liner email from Vodafone which I have already discussed. To this Sunil said this was not possible, I asked him to speak to someone senior, 10mins later he says that he will send me last months bill.
I got really impatient by now and asked him the manager’s name. He did not disclose the name. And now became very confident that since his manager has ignored the query nothing can happen now.
Irony of the story is Mr. Sunil asked me weather or not I am satisfied with the call. I told him if you cannot help me then let me try getting in touch with the Hyatt Contracting Head who deals with Vodafone. It was unexpected what this kid had to say about it next He says “PERFECT SIR”.
I don’t know who this guy is and he definitely does not know where I come from.
After all this humiliation from a kid, I am not going to make any bill payments unless some one senior in Vodafone writes back with an explanation. Also I would like this person who writes back to me to listen to this tele –con which went to almost about 27 minutes. Time and date of this call is given. Also kindly find out who was the manager on shift that day. My email ID is [protected]@gmail.com My mob # [protected]

Myself purchase Vodafone 3 G data card ( Card white # [protected]) from M/s Go Mobile, WA 87, Mother Diary Road, shakarpur, New Delhi-92 on 02.08.2012 at a price of 1200.00. FCC ID is Q78 and model No is k 3770 Z. Invoice No is[protected] on behalf of Mr Subhashish Dutta. the number displays on data card is CE 1588 ROHF, made in China.
Regret to say that the internet connection was very poor ( although speed displays 7.2 MBPS). Connection was lost in the midway; i couldn't connect maximum times. Several request were made to the shop, but there was no response. After using one month I again recharged an amount of 449.00, but the amount was lost without any use. Again I have complained to the shop, but there was no reply.
I don't want this connection and please back my money. It's helpful if I can get other connection in this card.
Thanks.
Sudipta Adhya
[protected]@gmail.com

I bought a datacard from Vodafone for my iPad two months back. As you know , you can't sent / receive msgs from iPad. I tried to get a Vodafone account , hence created it. I specifically asked to send the password to email. I did not get it at all. Now I couldn't register the account nor create a new one nor delete it.
So, I sent an email to do something about it.
The issue still remains. I have sent emails about 5 times. People have called me from customer care as well.
One thing that baffles me is the quality of customer care and their understanding on the issue when they call a customer care.
None of them reads my complaint and understands the issue.
They promise to rectify it within day's but still not resolved.
It's not a big issue. But, I did not expect it from a company which has world wide presence. Do they treat complaints or issues in UK the same way they are doing here in India.
My docket numbers are [protected], [protected], [protected],

Uma.

Vodafone has increased my call charges without any information and when I called the customer care, they told that it is company policy and they can revise the call charges.

Dear Team

This is to notify that it is really pathetic that i have logged a complain regarding my bill adjustment as during the activation process i had asked the concerened employee to activate the GPRS connection of 98 pack, but it was not activated and my bill shooted up to 1800 in 10days.
On logging a complain i was said a call back will be arranged as on 5th sep 2012 by 1 pm, but no such calls has been made and accordingly wth my lattest information from customer care i am being said it will be done as on 10th september 2012.

2ndly i had asked for a hard copy for my bills, but i am geting soft copy for the same. on enquiry from a telephonic executive Mr
Mahesh Parab he says " i had asked for the soft copy " which directly points that the consumer is false.


On asking for his employee id or for logging a direct complain to a manager he says its confidential and neither they are given vodafone corporate email id,s. So i asked him to transfer my call to his senior and the phone gets disconnected, and no call back is made after that. So please tell where should this get solved, or i need to to the consumer court.


Regards
Abhishek Das
[protected]

Despite repeated attempts at ending 3G (USB stick) services provided by Vodafone, it continues to send me monthly bills. Apart from this, their services were very poor and they even billed me for a period when I hadn't even got the dongle.
I have gone to the vodafone stores a number of times and they have done nothing to put an end to the problem and are the most inefficient and rude customer care I have come across. Please tell me how can I put an end it to it all once and for all as I feel completely cheated.

Hi, I am asip ikbal, I have recharged my vodafone number for 10 paise per call to local vodafone numbers with a validity of 6 months and used the service for 3 months, now vodafone is charging me more per call and when contacted support they say that I hav not recharged and my number do not have this offer, contacted 3 times and they disconnected call afterproviding incorrect information and in that one agent confirmed that the offer will be reactivated but they did not do that.

Vodafone is giving fake calls on phone number[protected] pertaining to PS JAGGA at Bathinda. These fake calls are disturbing untimely to me.

I have booked complaint and requested for 'DND" Do not disturb' , I have also booked a complaint on egrievances. no one is listening my problem. Please send the instruction to remove my number from their computer which is calling automatically at frequent intervals from various numbers.

PSJAGGA
Baba Farid Nagar
Bathinda

I have got exhobirant bill of 12000 for a month for activating 3G service on Vodafone delhi.

since no one is Vodafone is willing to listen, i have no choice but to bit good bye to them

mahendra lalwani

Dear Concern

My Mobile number is [protected]. I am availing Vodafone(postpaid) mobile services for the past 3 months. I have never ever checked and verified my mobile bill in the past. The bill is always around Rs.1000. My mobile bill for the month of July-August was Rs.2929.53/- on account of around Rs.1800+ on account of browsing charges. This bill raised an alarm and I enquired into it. I registered a request with the vodafone store in Somajiguda for rechecking of the bill. Subsequently I was refunded the excess amount on 7th September, 2012. This uncalled bill has resulted in severe mental trauma. I request the Vodafone senior management to take some concrete steps in avoiding such errors again in the future. My excess bill was a substantial amount and thus have catched my attention but there will definitely be many cases where the excess bill is very minimal and thus the billpayer might just overlook and pay the amount resulting in unaccounted income for the mobile operator.

Abhishek
[protected]

Please check my current bill (mobile number [protected]) the [protected]@50 are charged from 1st august to 31ts august and my billing cycle are 1st to 31st, so why you have processed on 14th august?
Tell me one thing without customer acceptance how these services will be activate and why your customer care executive are not responsed that type of problems?

Regard’s

Jeevan Srivastava

Srivastava.[protected]@gmail.com

[protected]
[protected]

i have been using my vodafone prepaid number ([protected]-Punjab Region) since 2006. i bought it for Rs. 3000 and today its taken back by the vodafone company without informing me and when i asked vodafone people to give it back to me then i was asked to pay Rs.5500 for this number. i was out of punjab for 3 months and my number stood active for the most of time during roaming but i was told that due inactive status of my number for 60 days is the only reason of disconnection. And my 6 years old number was taken by the vodafone in a snap. i m totally shocked. i met many senior employees of vodafone regarding this matter but no one helped me. when i asked for the detail of inactive status of 60 days, all of them refused to provide it. its killing me that how my number is snatched from me by the vodafone. i need help to get back my number. So please guide me for the same.

Angad Batra
[protected]

Since I misplaced my mobile and could not retrieve it, kindly block my SIM number [protected].

I have been calling Vodafone continuously for so many days regarding by balance deduction and network related issues. I sent them mails as well. All i get is an automated mail saying my problem will be resolved in 2 days. I did have my network issue resolved to some extent however, nobody seems to be interested in refunding the amount unnecessarily deducted from my account for some unwanted caller tunes and missed call alert activation. They never asked me if i wanted it and just deducted my balance.

It was so difficult to even reach to their help desk as i was never able to get through if i punched in my vodafone no. I feel like they had set up some kind of call reject or something for my number on their systems. The moment i punched in my dad's no. the call went through to a customer service executive. This guys assured me that my amount would be refunded however, till date it hasn't.

I wonder if they always behave this way or is this just happening to me.

It's wrong to charge a customer for something they havent asked for or rather something that they dont even want.

I dont know how this complaint is going to help, but i hope it does. Atleast other customer should not be treated this way.

Hello Sir,
I have a complain regarding the service provided by vodafone network.On 3rd septemper i had activated the blackberry internet service of charge 399 per month,as per my sms request sent to them the service was activated and rs 399 was deducted from my balance.But after 4hrs they deactivated my BIS service without informing me,nor had i sent any request regarding the deactivation. on visiting the vodafone store i had shown the proof as my last three transaction and message details.the deactivation command was not given.it was deactivated from their side without any reason.
i kindly request you to transfer the deducted balance on my num [protected]. As i did not get the service for what i had paid.
thank you.