Vodafone India Complaints & Reviews

Vodafone India — Charging for GPRS

Hi,

Every time i start browsing internet they charge me for every usage, even though i will be having free data usage. I spoke to a customer care executive regarding the same and he cross verified and said yes it was a mistake from vodafone and he gave me the reference number[protected] and asked me to call back after sometime. When i called them the very next time the concerned supervisor (SHREEDEVI) and her manager (Sherine) said its a mistake from my side. That too the supervisor (Shreedevi) behaved too rudely and said i cannot help and in fact threaten me saying do what ever you want i know how to handle it. Till now i have been charged more than 20 Rupees and more over they dont know how to treat a customer. VODAFONE says " WE ARE HAPPY TO HELP YOU", what does that really mean to them. My concern is please refund my amount and don't take a action on concerned persons.

Vodafone — Billing crosses Credit limit

I had given a credit limit of Rs. 500.00 for my Vodafone number. I cannot believe that Vodafone did not stop the usgae at my credit limit and was surprised to receive a bill of Rs. 926.41 for March 2008 and Rs. 877.71 for January 2008.

The creidt limit is not the best method to put a cap on your monthly bill as you can see in my case. Beware that Vodafone will recover the excess amount for which you have not planned but will have to pay.

I remain a Cheated customer by Vodafone.

I have vodafone connection with my mobile no [protected]. I am using this services since past 10 years. My maximum bill amount would be not more than Rs. 5, 000 ever since I am using the services. During this years, I have been travelling national and international, inspite of that it never exceeded Rs. 5000/- per month.

I have never delayed or defaulted ever in my payment in the past since beginning. My credit limit is set to Rs. 10, 100/- in case of any misuse or so to avoid further liabilities on payments.

Recently I travelled to Australia on 4th Sept till 26th Sept 08. I kept checking my bills as to control and check if any excess usage beyond my needs.

On 7th Sept my bill amount by SMS was Rs. 449/- due. and suddenly on 13th Sept it was shown outstanding of Rs. 50, 237/-.

The credit limit set was exceeded and I do not know how and why?

I sent an email from Australia to vodafone asking to help me understand what happened and how can they help me?

To my surprise, my services was disconnedcted from immediate effect in the middle of my business tour without any information or explaination to my mail request.

I suffered the whole tour till I returned back to India.

I called up their call center to seek help and I was advised to pay the maximum of my previous bill amount so as to make my intentios clear and more importantly resuming my services. I paid Rs. 5000/- as a lump sum as advised by the call centre executive.

To my surprise, my services were not resumed and since then vodafone is chasing me to pay the whole amount for no fault of mine.

I have expressed my readiness to pay the amount which is equal to my credit limit as I feel I am liable to pay in any circumstances since I was in possesion of the hand set and responsible for misuse if any.

I also had taken 24X7 full time connection in my hotel room for my usage and hence I do not understand how and why the GPRS was billled on me. However, I 'own' the usage as said earlier.

My submission is,

1. If, The Vodafone machinery never deactivated the connection when the maximum credit limit was exceeded, why should I be forced to pay the whole amount?

2. Vodafone collection team comes with a discount offer to settle the issue but I feel since the problem occured due to their technical limitations and hence I should not be penalised for the same.

I have extended myself and offered them to pay more than the credite limit up to 100% and that is the best I feel I should do being 'not at fault' in this case.

I am working for a reputable multinational compnay and I hail from a cultured family with highest value system. I feel like putting this fact here to assure all that my intention is not to cheat but get justice out of the whole episode.

Balance supporting documents etc can be produced at an appropirate time as required.

Best Regards,

Uday Thakkar

Hi Uday,

Thank you for your post. Even I am a being billed excessively by Vodafone.

My billing has been excessive always and so I changed my plan to Rs. 199/- corporate plan. The first 1 or 2 months the billing was reasonable. But after that I was billed around Rs. 995/- and the email of my detailed itemized bill was not sent to me as usual. I had to call up customer care and request for the same. I got suspicious and installed a call logging software on my phone. The log creates files names with the number to which the call was made followed by date and time. To my surprise the logs show that there were 41 calls made which starts with the text "NoNumber" followed by "_dd-mm_hh-mm-ss" where, dd represents the date, the first mm for the month, hh for the hour, the second mm for minutes and ss for seconds. There are few other details which I don't want to disclose now.

I am still investigating on my detail itemized bill and if there are any new findings I will post the same. I too am looking for justice and decided to take action if need be.

Installing such a logging software on your phone it is supports is a good idea.

Thks...rgds
Frank

Comment text,
plz increase the limit 2000/- to 5000/-

I asked for change in Tarrif to Vodafone executive to 998 yearly plan in which falr 50paise call is there local (any mobile and landline. He also confirmed me the activation of STD @1.2 and Message @10paise foor 500 messages from 10 PM to 10AM at a monthly rental of 30 each.

I called accordingly and message accordingly between those timings only.

Now they are charging me message @ 1.2 each and STD @ 2.25 per minute and also local to landline at higher rate.

Please help me out and reimburse my 2 months Excess billing.



[protected]. FROM cHANDAN

My name is Yashwanth Kamath. My postpaid number is [protected] and i am form Karnataka region. My this month bill is Rs. 1684 /- and in that i have paid Rs 500 /- already. But guys barred my outgoing calls. When i ask to one of your executive on phone, he said that i have to deposit more money. I deposited Rs. 300 /- also today.
I want to know my bill after this payments as in the received bill, there is no deduction of money. And i want to know when my outgoing is going to start.

Yashwanth Kamath

Hi, I want to convert my prepaid sim to post paid.what would i have to submit..(documents).and wht is the procedure for that?

Last 6 month back, i have given a request to extend my 2years advance rental plan (which was completed) to 3years advance rental plan, for which i paid Rs. 999 at that time. But since that time i will have to pay 149 rental plan, i dont under stand why they send bill of 149 plan eventhough, i have paid advance rental of Rs 999 for 3 years.

Yesterday i paid tthe bill of Rs. 300, and just know i got the SMS from Hutch care that my out standing now on 11 april is Rs. 610.

I dont know what the hell they are doing. Evenafter saveral complaints at their hutch care, i have not received any reply.

My Mobile no. is [protected]. Pl. solve my problem.

sir,

i am rajesh vasani from rajkot my mobile no . is[protected], using since 5 years, my billing is appx. every time around 1500 this time it is 4600 . your vodafone people is saying u had make mms of rs. 2200, which one is absolutey wrong, every time i m using only sms, already i had also issue plan of 999 sms for rs. 99. then how it can be possible, io m really suffering a lot. though as my outgoing has been stopped, i m going to pay this amount today cause no one is trying to solve my problem, cause i m using this mobile for busuiness purpose, and making loss cause of disconnectivity. ple take interest in my problem and refund me my extra unsed charges.please.

hi vod'fone,
i'm vipin jaiswal from hardoi(u.p.). my vod'fone pospaid no.[protected].i want to convert my no. postpaid to prepaid.i love vod'fone services & i use it from a long time and i dont want to use any other service provider's services.

as i have a connection postpaid no. is [protected] i want to convert into prepaid
thank u

change of plan — Change of plan from Rs. 998/- to Rs. 999/-

Dear Sir,

I have taken a plan of rs. 998/- in the month of May one year back. now i have again received a bill of rs. 1417.84 in the month of June (including the advance rental of Rs. 998/-). but sir now i am not interested in this plan due to the following reasons.

1. When i had taken this bill plan the call charges are different but now the call charges are less as compared to the previous one.

2. Now my usage is not too much


so you are requested to please provide me a new plan of Rs. 999/- for three years

i have already spoken to your customer care executive ref. no.[protected] but they are not able to help me.

You are requested to make this as early as possible so that i can pay Rs. 999/- and continue with the same number


geeta

i have a connection postpaid no. is [protected] i want to convert into prepaid

thank u

vodafone/usb — fake billing

i had taken an usb and related sim from vodafone c.p circle new delhi in my name (r k yadav, 2 lodhi estate, n.d-3)by giving relevant doccument + a postpaid connection on same day at a time([protected]), but one side they started the p.p no.but the no.(sim)purchased for usb is yet not connected and without feeling shame they served the bill and reason replied by them is address is not been confirmed(adress proof of postpaid & [protected]@sim is same), ., , , , so funny, ., evenly there customercare were very rough and indicent while asking about the matter, ., ., , .

ABC India Ltd — SIM not activated

Dear Sir/Maam,

As request of my application with my all documents; I was received your SIM on last Friday Dt-22/08/08, 12o'clock at Assam and submitted the acknowledgment at Reliance Service Center, Mega Plaza, Basistha Chariali, Guwahati-29 on next day. It's already 72HRS passed out, but my still still not activated.

Pls confirm.

Rgds...Debasish
Ph-2305823/4477/7127

i went to change my prepade to post pade

Ours is a TC- 199 STD plan in which the STD was @ Rs1.00 per call pm.and first 300 minutes free talkime.Rs.300 local SMS free to any mobile.MOBILE NO.[protected]
First bill was recieved for Rs.47for the period 06.12.08 to 11.12.08 f.In which the STD calls were
charged @ Rs.2.40 pm per call. Your representives had visited our residence several times and we had told the problems.They had taken the details and also the copy of the bill but no response till date.Further I got the message in my mobile stating that the bill for the period 12.12.2008 to 12.01.09 is amounting to Rs.614/- and the bill will be despatched shortly. But till date not received . When we went to the nearest vodofone service centre and enquired they gave the details that the STD charges were @ Rs.2.50/- Rs.100 fine for no balance in the account. it is to mention here that when the account is under the ECS scheme there is no question of balance.since the salary is credited in the account and as on date Rs.4000 to 5000 is avaliable.and duplicate bill will sent in 10 days .Hence it is very disappoint to tell that I am surrending both my SIMS immediately. One SIM is not at all used.and dont konw what all charges will be charged.Hence I request you to kindly clarify the above points and refund both the sims charges immediately with out any deductions.

Gobindram Ramchandani
Relationship no 1.1836747
Shop no 33, m.g. road, main bazaar, Pimpri Pune 411017.

Dear Sir,
This is regarding excess billing on my mobile no [protected] maharashtra.
I had taken Prmo GPRS 499 plan I decided to cancel the service so I made a request for the same dated 29/11/2008 & the request was processed & my service was cancelled on the same day, as my billing cycle was from 25th to 24th of next month I was charged for that month i.e for the date 25/11/2008 to 24/12/2008. that was not a problem but then too I am being charged in other bill dated 25/01/2009 having bill no [protected] for billing period 25/12/08 to 24/01/09.
Sir I called your call center dated 26/1/09 & spoke to Ms Kinnari Parikh & she confirmed for the cancellation of the service .
I called again on 30/01/09 & complained regarding excess billing, I was told that there would be a feed back from Vodafone side within 24 hrs I never got a call.
I again called up on 31/01/09 & I was told that I wont get any reversal for the excess billing, then I insisted that I want to speak with someone senior the the line was transferred to Ms Laxmi & was assured by her that I would get the reversal for the same and gave me my 1st complain no i.e 67121978 any was assured that I would get a call by 4 pm or within 24 hrs, THERE WAS NO CALL.
I again called on 5/2/09 at around 12 in the afternoon & got the same reply and never got a call.
I again called on 09/02/09 in around 4 pm and was transferred to some one senior & he bluntly replied that he cant do any thing and I will have to go to the Vodafone store and register a complaint there, after so much follow up I was told after around 12 to 15 days that nothing can be done I had to visit personally & the guy was not at all ready to take any complain, I don’t know what kind of service Vodafone is offering ? very ashamed of having such a service.

Regards

Gobindram Ramchandani

Even I 'm facing a similar problem.
I put my Vodafone SIM in safe custody before I could leave India and I paid some depoite for a period of 3 to six months. After two months I received an email version of bill stating I need to make a payment of 2, 684.00. This bill incliudes some call charges and also charges for most of the services which I de-activated.

Imagine what would have happened if I had given a standing instruction for ECS clearence.

i am sunil chauhan my mobile no. is [protected] .this month my billing ammount is1818.33 .bill period is 20 -02-09 to19-03-09.but monthlyrental charged 20-03-09 to19-04-09. i used talk399 vodafone super plane vodafone excutive say that in this plan 399 Rs.monthly rent and up to 1000 local call and1000 s.t.d. calls and1000 s.m.s. charge 10 paise call but in this bill charged 1.30call i ruqest you that make my bill properly thankyou.

i have transfer our vodafone no.[protected] pripaid to pospaid but 2days ago my pospaid conection is bnot activat pl. do somthing

thanks

virender singh rawat

REMINDER NO. 4

Dt. 22.12.2009





To,

Customer Care Manger,

Vodafonecare.[protected]@vodafone.com





Subject – Exceed Bill of Mobile No. [protected]



Plesae refer our earlier mail dated 14.12.2009, 15.12.2009, 18.12.2009 & 19.12.2009,We want to draw your kind attention that I am the old customer of Vodafone from last 15 Years.



I have received Bill No. [protected], Bill date 20.11.2009, Bill Period 20.10.2009 to 19.11.2009 of Billed Amount Rs. 2014.08. Wherein you have charged International Roaming of Rs. 150.00, Phone Backup SMS Rs. 30.00, Swim Suit Alert Rs. 30.00 and Vodafone Live Rs. 1152.50, the facilities has already withdrawn, nor I have used the above facilities. You are requested to get me the Fresh Bill after deducting the Amount in my bill to enable me to clear the exact amount of the Bill. Also inform me the Telephone No. of the concerned person so that I will be able to speak to concerned person personally. Secondly, I have already given the intimation to your billing department before a week’s time but nothing substantial has come from their end.



Please do the above needful on TOP Priority and inform me by return mail.







(R.Peshion)

[protected]

r.[protected]@krepl.in



----- Original Message -----
From: R Peshion
To: Vodafonecare.[protected]@vodafone.com
Cc: r.[protected]@krepl.in
Sent: Tuesday, December 15, 2009 1:47 PM
Subject: Fw: Mobile No. [protected]


REMINDER NO. 1

Dt. 15.12.2009





To,

Customer Care Manger,

Vodafonecare.[protected]@vodafone.com





Subject – Exceed Bill of Mobile No. [protected]



Plesae refer our earlier mail dated 14.12.2009,We want to draw your kind attention that I am the old customer of Vodafone from last 15 Years.



I have received Bill No. [protected], Bill date 20.11.2009, Bill Period 20.10.2009 to 19.11.2009 of Billed Amount Rs. 2014.08. Wherein you have charged International Roaming of Rs. 150.00, Phone Backup SMS Rs. 30.00, Swim Suit Alert Rs. 30.00 and Vodafone Live Rs. 1152.50, the facilities has already withdrawn, nor I have used the above facilities. You are requested to get me the Fresh Bill after deducting the Amount in my bill to enable me to clear the exact amount of the Bill. Also inform me the Telephone No. of the concerned person so that I will be able to speak to concerned person personally. Secondly, I have already given the intimation to your billing department before a week’s time but nothing substantial has come from their end.



Please do the above needful on TOP Priority and inform me by return mail.







(R.Peshion)

[protected]

r.[protected]@krepl.in






----- Original Message -----
From: R Peshion
To: Vodafonecare.[protected]@vodafone.com
Cc: r.[protected]@krepl.in
Sent: Monday, December 14, 2009 5:06 PM
Subject: Mobile No. [protected]


Dt. 14.12.2009





To,

Customer Care Manger,

Vodafonecare.[protected]@vodafone.com





Subject – Exceed Bill of Mobile No. [protected]



We want to draw your kind attention that I am the old customer of Vodafone from last 15 Years.



I have received Bill No. [protected], Bill date 20.11.2009, Bill Period 20.10.2009 to 19.11.2009 of Billed Amount Rs. 2014.08. Wherein you have charged International Roaming of Rs. 150.00, Phone Backup SMS Rs. 30.00, Swim Suit Alert Rs. 30.00 and Vodafone Live Rs. 1152.50, the facilities has already withdrawn, nor I have used the above facilities. You are requested to get me the Fresh Bill after deducting the Amount in my bill to enable me to clear the exact amount of the Bill. Also inform me the Telephone No. of the concerned person so that I will be able to speak to concerned person personally. Secondly, I have already given the intimation to your billing department before a week’s time but nothing substantial has come from their end.



Please do the above needful on TOP Priority and inform me by return mail.







(R.Peshion)

[protected]

r.[protected]@krepl.in

Hi Ramesh,

We believe that you have been contacted by our Customer care team and hope that your concerns regarding deactivating Value added services have been clarified. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Sir,
I have Vodafone Mobile No. [protected]. I was told to provide 100 MB data free usage internet, so I used internet in mobile.Today at about 12.10 AM I used internet in my mobile, but my balance has been reduced to Rs. -9.70 from Rs. +74.50 and received message after about half an hour from amount deduction that the Free usage has been finished.
So Vodafone fool me and and deducted unauthorised amount from my balance. Kindly help me for refund from Vodafone.
Yours truly

Sanjay Kumar Garg
Vasant Vihar Chopla Gajraula PIN 244235
Mobile - [protected]

I have received a call from Vodafone to avail a postpaid facility. After hearing that charming offer I took the connection for only Rs 199 rental per month and 24hrs free upon a particular vodafone number.

Only after a week use I was charged Rs 10500. I was traying to customer care hundred times but was unanswered. Please avoid this vodafone. Its my kind request to all the customers.

Thanks
Harshit Verma
Database Executive
Wipro Ltd

Vodafone - Gujarat — Billing errors

I am a vodaphone customer and yesterday morning I took time out of my busy day off and went to recharge my pre paid connection. I recharged it for Rs. 500 and hardly made a few local calls and took a nap in the afternoon. At 5 I went for a movie and right after the show ( 7:20 PM ) I check my balance and it is down to rs 91.00. I call customer car and they tell me that the my GPRS is on that is why I got charged and the last access was between 6 and 7 pm .

Now I showed them the movie ticket as proof and Mr. Kalpesh at the Vodaphone office near Stadium circle told me that the matter would be resolved by the 25th.

I am waiting for the resolution to this and more updates will follow.

Vodaphone - Vodaphone sim — In Spite of disconnection of billing still getting mb bill.

Dear sir/Madam,

I have cancelled my vodafone billing mb sim card [protected] by visiting vodafone galary at churchgate branch in the month of aug and submit the communication letter for discontinue the services.My ph services incoming and outgoing has been discontinue after 2days,but since last sept 2010 they are deducting every month rs/-550 to rs/-1000 without any reason.When I asked them why they are deducting the money they said they had not received any letter from my side for disconnecting ph services.When IM not getting any call and I cant call and services are also discontinue than how can they say that they had not received letter.

As my address had changed and my bill was going at old address I was not aware my money is deducted from my credit card,when I checked my mail I come to know that the company had cheated me.

I hope you will understand my problem and help me in getting my money back.

Regards,
ashish

Dear Team,

I Personaly visited and submitted the letter at your chuchgate branch, if you people have not received letter why i am not able to receive or call anyone.why you people had discontinue the services if not receive any communiaction.

on what basis you were discontinue the services.

Check how many calls i have done from month of sep 2010 till date.

Kindly check your track why i am still getting bill and money is deducted from my credit card.

Kindly clarify which charges you people are charging.

I want my money back by hook or crock.

Why should i pay unneccessay without my mistake.

Regards,
Ashish
[protected]

I am using Vodafone from many years, this month i have received bill amounting to Rs.8,000/- which includes some Vodafone live charges of Rs.5000/- which i don't use. when i visit to the Vodafone Gallery and ask for details of my bill but they are unable to produce the same. They clearly say that we can't give any detail of it.

I SANDEEP MEHTA WA S USING A PREPAID NO OF VODAFONE [protected] FOR NET USAGE, ONE DAY AS I VISITED ONE HUB OF VODA , ONE EXECUTIVE APPROACHED & CONVENCED ME TO SHIFT INTO POSTPAID, I DID IT ACCORDINGLY & THEY FIXED MY CREDIT LIMIT OF 15000; I ASKED THEM TO ACTIVATE NET PACK OF98 FOR 1 GB USAGE . HOWEVER THE FIRST BILLING WAS OK, BUT SOON THE VERY NEXT MONTH EXCEEDS THE 1GB .4GB , EACH A7 EVERY TIME MY CONNECTION GETS DEACTIVATED, I HARRASHED TOO MANY TIMES WHILE MAKING A QUE IN CUST CARE, ULTIMATELY THE BILL SHOWS 5700/: & THEY ALSO DEACTIVATE
MY OUT/INCOMING CALL. NOW THE THING IS IF I EXCEED 1 GB USAGE TO .4 GB ,HOW MUCH SHOULD B CHARGED, INSPITE IF THEY FIXED THE CREDIT LIMIT OF 1500, FOR HOW DID THEY GENERATE BILL OF 57OO?
PLEASE FIND SOME WAY
REGARDS
SANDEEP MEHTA
[protected]@yahoo.com

my no is [protected] i was charged rs 10000 for vodaphone live which I never used. i already have a free internet and bbm plan on my mobile still was charged this ridiculous amount. the same thing happened with my sister in law she was also charged in excess of 10000 for the same reason. i treid contacting vodaphone , they wont gie me the breakage whee i can see the actual data usage ( watching videos , etc) on each site which they claim i have done. please help me so i can file a suit against this absurd excess billing by vodaphone


regards,
Madhur

http://www.vodafone.in/pages/vodafone_offices.aspx?cid=del

Dear Sir, Presently i am using vodafone services on the package of Rs249/- with 2GB data usage,Vodafone was changed the plan without my notice and removed the data plan from my existing package on 13.07.2012,The same was sent through message on 27.07.2012.During this period i was used the data as usual.For the data usage vodafone was billed an amount of Rs495/- which is not in my notice.when we contact the nearest vodafone outlet they are saying we cannot do anything on the bill.
Which is very serious concern towards the users that vodafone is cheated all the data package users by changing the plan wothout the intimation.I am requesting to take an action for such kind of scam.by this vodafone is getting lacks of rupees from their customers.
My vodafone number :[protected]
My Mail ID :jammy.[protected]@gmail.com.
My vodafone complaint no :[protected]

have you seen arrogant people not then call vodafone mobile provider you will come to know there staff is bad that you fill like going to another mobile provider on the issue of excess billing i had a talk with miss sapna who did not wanted to understand or listen the excess billing and without solving the problem disconnected the line.
this is hwo the y behave without solving the problem of the consumer, they mentioned in all there bill to complaint before due date,and after doing that this is what you get, your cell gets disconnected

i have been using this no since last so many years
and this how they treat???????????????

my vodafone no [protected] i have not opted for any internet pack but company has charged 477/- as internet usage. When i contacted
company they told me that it is default connection I asked that you have to inform me or send me massage take my conesent. I reqeusted them to reverse 477/- charged in my feb bill which they have not still done it. I reqeust you to look into it.



v c chetty
[protected]

Respected sir/madam
I am Mahendra Purohit from Vadodara, Gujarat.
I am using mobile by service provider Vodafone Gujarat,
I have complaints against service provider and it's staff. i am using mobile number[protected]
in October 2011 I was specially went to Vodafone office, near race course circle, Vadodara and i was meet Vodafone executive Mr.ajay. I was told him i want incoming and outgoing calls services and Rs.47/- sms pack for messages, I was also told I don't want any extra other facilities, specially I was told please cancelled ISD facilities from my mobile services. that time Mr. Ajay was stopped all extra facilities in his computer and told me now all facilities was stooped now on wards. then after in most of my bill i was charged by Vodafone company for international messages and that's wrong charged. another things my most of billing charge is Rs.300/- to 350/- every months and now i got billing for Rs.599.26/- as per bill dated 22/02/2013.
this is excess billings, i am never using this much mobile calls.please help me for this excess billing charges. i am not paying this excess charges bill now Vodafone disconnect my services, i am giving complain to Vodafone but they are not accept my complain. even they not register my complain.

I am a vodafone postpaid customer for 7 years and have 2 vodafone numbers and have never delayed any

payment.In jan2013 i had activated 3G plan on my vodafone number [protected]. And deactivated it after

15 days. However i was charged for the whole month plus extra charges were added. I didnt mind and

made the complete payment of around 900 Rs. However on the 14th of Jan i gave 2 requests. 1) to

change my postpaid plan to 100Rs and 2) to deactivate all internet services. They took my complaint

and it shows in their records also that i have given the request for deactivation of internet

services. However i was charged a lot on internet charges for the month of jan. Since i didnt want

this headache to continue i payed the amount. But what was surprising was that they charged me for

the internet plan for the whole month of feb and march as well. And i just used that number to make

one local call for 20 mins in the month of january and they gave me a bill of 670Rs. Since my plan is

vodafone 100 the bill shouldn't exceed 130Rs if you include taxes. And again the story continued for

March where i was charged again around 350Rs. I made around 100 calls to vodafone and have request

numbers also. I spoke to the supervisor in the billing department who assured me that the amount was

excess and that around 900 should be reduced from my total bill of 1183Rs for the 2 months. I got

many such responses from them and i also send an email to corporatecare.[protected]@vodafone.com. I got a

reply for the first email i sent and they replied that the bill is correct and i have used 3g

services. I sent them the bills of feb and march and explained the whole thing and told them how to

read the bill which clearly showed that i didnt use the 3G services. To my second mail i got an auto

acknowledgement but no reply.I sent the second mail on Apr 14th. Shortly after they deacitivated my

sim. So i still kept giving complaints from my other vodafone number and they assured me that the

bill will be updated with the reduced amount. Today 29th April they deactivated my second vodafone

sim, I have paid all bills on this sim on time. When i called them they told me that it was

deactivated because i didnt pay then outstanding amount for my other number. I kept calling the

customer care and they put me on hold for half an hour and still no one answered. since i had no way

to contact anyone i was forced to pay the unfair amount of 1183 :-( I wish to sue these people for

the torture and for waisting my time. Kindly let me know how to proceed. Thanks.

A 3G data plan have been incorrectly activated on my postpaid mobile connection & accordingly charges imposed on by
Please find below the details below
With reference to vodafone i got a sms from the company as follows:
Hello, you have consumed 819.22 MB data of your MI3G250FU plan. To get an additional 1GB at Rs 250 just for this month, SMS ACT AB1GB to 111.dated 9 th may 2.00 pm so i activated the scheme after that i got a sms as follows :
Hello, you have consumed 819.22MB (approx) of data in your BOS3G250 plan. Dated 25.05.13 12.03 am i have been charged rs 750 caping amount in my bill even after additional plan was activated in time and i was never informed that i will be charged rs 750/- if i activated additional 1 gb plan copy of sms above, i have been wrongly charged from an international company just to earn additional rs 750/- what a shame???
Mobile Number:[protected]

3G data plan being incorrectly activated : MI_CAP_750_30D_R_PROMO_3G

I have vodafone prepaid connection since 2006 with the number [protected].

vodafone charged all local & other mobail being e/min, to vodafone to vodafone 0.72 paise/min other local numbers Rs 0.72 paise/min,

but your company cut of charges vodafone to vodafone 0.76 paise/min other local numbers Rs 0.76 paise/min, last 45 days

vodafone everybody is ready to talk but nobody to ready to act on the complaints.

To top it all, sir pls you tell me cut of extra charges vodafone to vodafone 0.76 paise/min other local numbers Rs 0.76 paise/min, last 45 days

I am still waiting, nothing has happened

I am very upset with the way things are happening,

4 message came from 54999818 saying ' thanks for using our service' one after another and deducted 18 INR from my number [protected]. Please refund me and don't send me those messages anymore! i didn't expect this level customer service from customer oriented company vodafone.I have called on customer care number but they are just hopeless, they are saying that i have activated those services myself.also same deduction also happend in my account few months ago. i am customer of vadofone since last 4 years. please either do refund of deducted amount in my account or i have not option to Port Out from vodafone.

VODA FONE IS A FRAUD TELE COMPANY BE AWARE I[censored] ARE A POST PAID CUSTOMER. I HAD ALSO FOUND FRAUD IN BILLING AND THEY NEVER RESPOND TO CUSTOMER GRIVANCES. INITIALLY I IGNORED BUT WHEN I SEEN HEY ARE EVERY MONTH CHARGING SUCH AMOUNT IN BILL HEN I COMPLAINT. THEY ALSO CHARGED FOR INTERNET WHEN M HAND SET IS NO COMPITABLE OF GPRS OR NET ON MOBILE.

THERY GIVEN ME TWO CORPORATE CONNECTION SAYING THAT IT IS UNDER CUG BUT THAT IS ALSO CHARGIBLE.

****************TOTALLY FRAUD****************

SHASHI KANT SINGH
CONT. [protected]

SORRY
IT IS NOT VODA FONE BUT IT IS IDEA CONNECTION. SORRY FOR ERROR.
INCONVENIENCE REGRETTED.


BUT THE SERVICE PROVIDER IS IDEA.


SHASHI KAN SINGH
[protected]

[protected] my father's number.Father name sunil kr ghosh,we are too much disturb for knew vodafone extra servises,daily we receved minimum 30 meseges, we are reale tired,we dnt want any other facility please close it imideately.And today alreadt caller tune acctivated in this number with out information for that my balance is goes down.Vodafone customer care is maximum time helpless to solve any problem because server is every time down.


Plese feel my pain, we want better servise from Vodafone and we want back my mony.If the servise is possitive then we are ready to continue use this network....

Thanking you

SUJOY GHOSH
[protected]

Vodafone — barred my number after paying the bill

i neeraj vodafone no [protected] company barred my no after paying the bill four days later.and bad signal in Bidar karnataka area from lasttwoto three years.complain manytime but no use.

I have been using 2 vodafone postpaid number since 1 year-[protected] & [protected].I trusted that Vodafone is a Good service provider.But after 4 months i faced a personal problem due to vodafone -they share my detail(that's include-My address & the phone i am using) with the 3rd person who started giving me threatening calls.I requested Vodafone to stopped my no. [protected].I told them about the issue, But they didn't bother & keep on convincing me to use the number.I simply thrown the SIM card out of my phone.After 5 months they called me on my another vodafone number [protected] and said make a payment of Rs 1155 for no. [protected] within 1 day otherwise they will barred my vodafone no. [protected].It's oki i would make the payment but i will not use vodafone number in future because inspite of taking any action, they harass customer. I will switch to Airtel.I faced a problem.Hope other's will not face such problem.I want companies to have some procedure to prevent people doing such acts.As far as my knowledge is concern, only police could get the direct details of a person through FIR.Bt how could bloody simple person get the address of mine.This is my main concern.

I shared this because it trouble me a lot.Money is not a issue at all.If i bought 2 vodafone postpaid no.it means i could afford their billings.Vodafone can check that also they would never face any issue as far as billing is concerned on my numbers when active.

sir... plz.send me my call detail of my vodafone no.[protected], [protected]
my i-mail id :[protected]@GMAIL.COM

Vodafone — Pathetic...no one should use it

i had applied for a vodafone connection in gurgaon,India on 8th of Nov 2007, the documents were collected by their executive from my office and verification checks were done over the phone. But the verifier misinformed about the status of my residence due to which my connection did not get activated. I visited the Vodafone outlet where i registered my complaint and verification was again done then and there, but yet my connection never got activated. Also, when i try contacting the vodafone customer care to cancel my application i can never get to their postpaid connection department as their phone lines are always directed to the prepaid section and they have no system of redirecting calls.Its a pathetic company with a lousy system.It was much better when it was Hutch.

SIR,
My self tusar ranjan nayak, AT:P.W.D Collony,post-sakhigopal,puri,orissa, i want 2 job in your customer care orissa, i know hindi,english,oriya,bengali,kannada, my quallification is h.s.c,c.h.s.e.. iam a experinces mobile GSM/CDMA mechanic, i know mobile flashing,unlocking,servicing with computer DCA,PGDCA,AUTOCAD R-14 Programing.


THANK U

I had billing problem with vodafone i calle dup customer care and asked the agent to transfer the call to a manager he bluntly refused ot do so. i m one the best paying customer of vodafone but they have not been consisitent, i believe hutch was better compan managed by proffesioanl people vodafone has bad reputation in uk and so is spoling its reputation in india asw ell.

Vodafone — ex party deduction in prepaid balance

I have topped up balance to about Rs 201at Thane Maharashtra India on 7-05-08 and proceeded to Karnatak State . At Hubli i checked my balance around 9/10th may it showed me only Rs1.17 even though i did not made call since 7thto 10thMay . Customer care is not responding in this matter MB no [protected]
Pramod Patankar 18-05-08

I wanted to convert my Vodafone Post Paid No. to Pre Paid & I had made the necessary payment for their outstanding current bill amount while the conversion of the existing no.

The necessary amount was being paid on 31st July, 2008. and I was being committed that the balance amount of Extra payment + Safety Deposit of Rs. 500/- would be refunded within 60 working days.

Almost after 56 days when I visited the nearest Vodafone Store on 26th or 27th September to checkout the status for my refund cheque (Irrespective of no. of times I called up the Customer Care), I was being told that your request for refund has been taken and it will be delivered at your home within next 20 working days.

Now on 16th October, 2008. when the 20 days according to their commitment got over, I again called the Customer Care and as usual I got a answer that the refund has already been dispatched and you will be receiving it in next 15 days!!!

I am pleased to say that Vodafone is just cheating their customers and do not even bother to look after their problems!!! Even the Customer Care Executives are very Rude while speaking to the Customers. I had sent a Feedback to Vodafone via their Web Site but even that was being ignored.

I had followed the same procedure with Airtel for conversion from Post Paid to Pre Paid and their Customer Service was so Excellent that I received my refund cheque on 32nd Day after making my necessary payments for the current bill while conversion.

The DND service of vodafone is pathetic.

Even after opting for DND for more than 60 days as of now, I still receive the promotional sms. The action has not yet been taken, but yet again given other service registration number.

What is the use of vodafone providing the so called "DND" when there is infringement of privacy of the customers. A few being numbers while the others being "TM-.../VM-...". The customer service just takes the note of the numbers that too just one number and not the other types wherein no number is displayed. I've a long list of number covering one fullscape page.


It is not just me who is suffering but so many other vodafone customers with the same complaint.

Vodafone — charge money without service

Dear sir,

This is to bring to your kind notice that i, gaurav dixit , using vodafone services since more than 06 years . I have corporate connection for which i am paying 399/- inr rental per month for no.[protected].Under this rental charges I am entitiled to have facility of free 75mins S.T.D CALLS and UNLIMITED MESSAGE within india. If I make any local cal ,S.T.D call beyond 75 mins i pay extra as per normal charges.

Since 17th OCT'09 NO MESSAGE has been delivered as all the messages are showing pending.
Initially I thought it was a network problem but it was not as everyone who is using vodafone connection , is able to send messages.
I went to a vodafone cunter at the lucknow airport ,as i am working there with my problem , but MR PRASHANT said "this is not our problem".
Then I made a complaint on [protected] on 7th NOV'09 ,the lady gave me complaint no[protected]
AND GAVE ME ASSURANCE THAT MY PRBLEM WOULD BE RECTIFIED TILL 09th NOV'09.She had taken my contact no. also, but see the sincerity of the staff working in such a big and professional company that till 14thNOV'09 I hav'nt got any confirmation and still facing the same .
problem .

I am paying that much rental charges just because i am getting facility of free messages and if i am not able to get that service why did I pay month in the month of OCT'09 and why should i pay in the month of NOV'09.

I am also working in the service industry and know what is the customer service. So , is vodafone setting new trends in the service industry or just ignoring its customers?


Waiting for your reply and help.


GAURAV DIXIT

Vodafone — Not activating Web browsing even after charging

The vodafone prepaid web browsing recharge voucher of Rs.58 was recharged in my Nokia 5230 handset. But it was activated after more than 12 hrs. Because of which around Rs.60 was deducted from my account for browsing. This is really a fault of the company as they wrongly inform me through sms that the rechare has been done. Kindly look into the matter and compensate for loss in time and money.

Thanks,
Robin

Hi Robin,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://bit.ly/9XD3GB and we’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone — Wrong call charges and call disconnection while calling to the customer care executives

To,

The Vodafone Service Provider,



(Sub :- Complaint on the Vodafone Customer Care )
(regarding call disconnection and reckless resolution from the Customer Care Executives )



Respected Sir ,

I (S.V.S.R.D.Prasad) as the Vodafone Tele Communication user and my number is [protected] facing the inconvenient with the service and also the Customer care executive service as I am having a serious issue with the wrong call charges with my number as I am in the plan of the 10ps/min for the Vodafone to Vodafone at local and for the remaining service 50ps/min local & std I am facing the issue from the yesterday night (i.e) from date 21/11/2010 time 9:36 I am getting charged Rs1/min for any number which I call up

I called up to Customer Care Executives at the same time with in min and I first spoken to the executive named as “Prasad” I explained my problem to the executive and I asked for the issue and I asked to transfer my call to the supervisor he said to wait on hold for a long he disconnected my call with out transfer to the supervisor and then again called up and then I spoken to the agent named as “Ajay Kumar” again I explained every thing from the beginning again I faced the same thing the call was disconnected and these both call are above 10min after the I got call disconnect and then again I called up third time there is also no response for my complaint and also I am getting charged for the Customer Care also I had called to get my problem resolution but at the end also I didn’t get my problem resolved and also I am not able to connect to the customer care through my number I had complained previously so the reason I been using my other number to connect with the Customer Care (i.e) [protected]

I sincerely request you make me the justice on this issue and also I want make a sue on the Customer Care Services and the both executives that I spoke with are really not eligible for the Customer Care Services I request to take an action on the executives and make sure that such kind of executives are not hired again


Thanking you


Date :- [protected] yours sincerely

VISAKHAPTNAM (S.V.S.R.D.Prasad)

Hi,

I am Vikash Tyagi ..[protected] had request for the deactivation of my Rs.89 SMS plan. i was asked to SMS code for that. because of some server problem i sent that thrice that day and at last i had to call customer service. one associate took my request and said it will be deactivated with in 48 hours.

when i call today to confirm the same there associate told me that they do not have any such request. i asked him to get the call retrieve but he was not ready to listen, also i was pun on hold for more that 40 minutes to speak to supervisor. i had to cut the call and i again called up the customer care. they again transfered my call and it's was again more than 40 minutes and i was not able to connect to there supervisor.

It's pathetic Customer service. people don't even know how to speak and what to speak. they just behave like Roberts. they just speak what they want to speak with out listing.

YOU HAVE PATHETIC CUSTOMER SERVICE

Today (Jan 10th 2011) I called regarding my bill ([protected]) which I have still not received.
I called your Service Desk to inquire about the same, I got Ravi who was extremely rude and did not know what the POD number was (so that I could track the where abouts of the bill) and was adamant that the bill was sent. I asked him to let me speak to a Supervisor and he hung up the call.

I called again and this time I got Moin Khan who was not ready to let me speak to a Supervisor either. He put me on hold two times, each lasting more than 5 minutes and dint have the decency to let me know the status. I hung up and called again.

This time I got Avdesh who was equally reluctant to let me talk to a Supervisor. I was finally able to talk to Sushmita (supposedly a Supervisor) who harped about Company Policy.
Each of my calls lasted 20 + minutes.

WHAT A WONDERFUL WAY VODAFONE HAS LEARNT TO EARN THEIR MONEY!!!!!!!!!!!!! KEEP PEOPLE ON HOLD AND CHARGE 50 PAISE FOR EVERY 3 MINUTES...

If your company policy harps about delivering the bill in 10 working days from the Bill Cycle Date. Then why does it not give that same time for a person to pay??????????????????????

My cycle is 25th of the month…which was conveniently a Saturday and you dispatched the bill on the 10th DAY so as to not be under any violation and be able to harp about your Company Policy of dispatching the bill in 10 working days!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

If I get my bill only on the 10th how do you expect me to pay by the 12th????????????

ANOTHER AMAZING WAY TO EARN MONEY, CHARGE LATE FEES AND EXPECT PEOPLE TO BE PROMPT IN PAYING.
YOU PEOPLE ARE SICK………….LEARN OF BETTER WAYS TO FLEECE PEOPLE OF THEIR HARD EARNED MONEY.

VODAFONE SERVICE SUCKS AND IS PATHETIC…………….

hiiii....my name is Taufiq ahmad, mob. no. is [protected] yesterday 18th of apr i got a msg regarding vodafone superweek, i activated it or while following all turms and conditions i used this service that was absolutely free, even after when i checked my account i saw my bal was in (-), i dailled 198 to complaint it was around 4:00pm 1st ms. kavita picked up the cal i share all that and and she was aggree then that my bal was diducted wrongly, she commited to me refund my bal and said she had frward a request and gv me a request no. but i did not get any cnfrmation sms and i called up agn to 198 and this time a guy picked the cal i agn share all that and he put me on hold, i had been holding since around 15 mnts and then my call was discncted without gv me any info, i called up agn on same no. this time mr. rajiv picked my cal i agn shared all and gv that request no. that i got frm ms kavita and then he gv me info that there was no request for my no. then i came to know that it was a fake request no. i asked him to take my complaint but he didnt take any complaint regarding that and i asked to transfer my call to his senior he put me on hold and came back and said all senior were in a meeting said there was no senior available on the floor...i asked imphased on him to transfer my call to senior agn and then he put me on hold and did not come back i waited for 30 mnts but due to no respons i disconnected my call myslf. and in all this conversation the language, and tone of this guy was really pathetic,was irriatating....
and now i'm very disapointed with vodafone customer srvice... and i'm gonna chnge my service provider..

Vodafone India is the best example ever of how "BAD" customer service can get. I am sure they have special training tools developed for their company which teach their employees "how to harrass a customer" "how to annoy customers", "how to lie", "how to go out of your way to simply NOT respond to customer queries ever". Not to mention their network!!! the so called "3 G" never works. calls dip, get disconnected or you simply don't get through!!! Don't understand which language their so called "customer care" understands! I have called at least a dozen times since morning to ensure the GPRS works on my new handset and no one seems to have a clue. The first lady connected me to the technical department, where the lady got me do manual settings, but to no avail, so she transferred me to the network deptt and they disconnected the call! Second time i called after hearing the entire story again, they told me network deptt opens only at 9 am so call later. Every time I have called after that I have been asked inane questions even when i have been asking to transfer the call to the network department! If it was one off incident one could complain about the employee but with vodafone this seems to be the well thought our "corporate culture".

I have the same problem and I dont buy your solution because this problem has just started recently (2-3 months back) and I have had whatsapp and vodafone connection since more than a year. SO can someone explain how my settings would change suddenly?
Also, the customer care services are absolutely pathetic and of no help. Its sad that Vodafone has absolute disregard for customer satisfaction. Pathetic is the word.

Hi,
This e-mail is not a very good sign of customer service.
I HV ported number from loop to Vodafone just to get good internet speed. I am ready to pay extra for the same so I HV chosen 3g...
I spoke to Vodafone customer service and they offered me a package saying...
Monthly rental: 299 rs
3g internet free for 1st 3 months..
Some other features not worth to mention.

Its almost 20 days now, I am still getting 2g speed. Speaking to Vodafone care is absolutely mess..visited Vodafone store, they say their system is down, can't help speak to care.
I won't run from pillar to post. Not even any follow up for dis. I will simply go for other provider making havoc out of it.

Experience with customer care is worse.
Spoke to Amit in Vodafone care on 08.12 @ 8:45, who was like robot. Wanted to say what he want to. Wasnt ready to gv a solution, amit didn't give me any point of contact or he wasn't ready to transfer call to any supervisor.
Its unbelievable DAT a customer can be treated like did..
I want the service I was promised.
Not a good start Vodafone...
Name: Santosh M Yadav
Mobile: [protected]