Vodafone India Complaints & Reviews

Hi,

I am surprise to get to know that in case vodafone customer wants to contact vodafone store then customer has to visit that store only because Vodafone customer care dont have Vodafone store email/ contact details with them.
I am asking Vodafone Store contact details at Baner, Pune to vodafone customer care and they are saying we dont have email address/contact details for that vodafone outlet. Customer care is helpless for this.

i have recharged with 95 rs on 17/9/2012 my first recharge in the mrng failed but amount was debited from my bank account then i again recharged in the eveining that was succesfull i have mailed that many times and called also they have blocked my call for customer care number ....not replying to mail properly ..i have already recharged so i want my money back

I submitted a valid ID & Address proof with Vodafone Staore at Nanganallur, Chennai. However when I checked with Customer care about my connection problem they are telling that I have to submit proof again. Why are they so careless and asking to submit the proof again and again.

And I called the nodal office at [protected] to complaint, he also frequently disconnecting his call and switching off his mobile.

This is should happen for any one, once we submit it's the Company's (Vodafone) responsibility to take care all. I heared many of them have facing this kind of problem. It's unnecessarily a harrasment and increasing unwanted stress on human. Everyone is having their own problem, don't create this kind of issues by not doing your duty.

Need a solution immediately.

I am a Vodafone 2G user. I called customer care for HOW TO ACTIVATE 98 1GB DATA USE PLAN FROM MY MAIN BALANCE so they tell me you can dial *444*98# to activate this plan. But unfortunately by mistake I dialed *444*95# and my 95 rupees deduct and 300 MB 3G data plan is activated so without any delay I call them back and explain my problem so they told me they can't stop these plan and they can not be refund my balance I talked to senior customer care too but he replies same thing to me.

But there moto is HAPPY TO HELP and they always says we can refund your your balance if you deactivate any plan within 24 hours.


Why this things happen when my SIM is not 3g its 2g then why 3g plan is activated even by mistake
My city have no 3g network toO
Why they not refunding me my money when its possible!

My Cell number is [protected]

my self ankit. i am using my vodafone no. from the last 4 years regularly and my no. is [protected]. i call customer care regarding some queries and the named baljeet singh pick up the call on may 2011 and they starts abusive with me without any reasons..i don't the accurate date but i[censored] see my complaints than than will will be able to the accurate date on when baljeet pick up my call. You can also check my call record to know that ehos mistake when ill call to talk. I call again and starts to register the complain for baljeet to take strict action on them... i am not satisfied with the vodafone care..and i want to stop vodafone services to provide its bad services to the customer.
please take proper action to the vodafone care...

thanking you
from
ankit

My sister a student of NITTE had purchased a sim from Vodafone on 11th August 2012. She had given all the documents properly. Hence her sim was activated properly without any issues. After more than a month on 19the Sep 2012 she recieved a SMS from Vodafone that your documents are not submitted. My sister rushed to the store from where she had purchased the SIM card. The store person replied "Madam I have sent all your documents. If I had not sent sent the SIM would have been closed within 48 hours."
The SIM's outgoing facility was barred on 21st Sep. She was forced to submit all her documents again. The phone's outgoing facilty remained disturbed for more than 30 hours.

The unnecessary trauma that she went through had for sure taken place from Vodafone End. If she had not submitted the documents her SIM would have locked much earlier. Vodafone guys lost the documents and why was my sister harassed? I asked the customer care before complaining and their reply was go ahead. Vodafone must be taught a lesson so that such problem does not takes place again.

hello sir,
I have got a message in my mobile from smscaster.com saying that i have won $5,00,000 USD. So i would like to let you know my contact details.
Mobile no- [protected]
Address- Jaydeep Jaysinh Shamal
House no : 906, Zampa Road
Diu- 362 520.
E-mail address : [protected]@hotmail.co.uk

I will be kindly waiting for your reply soon.Thank you for your co-operation

I have raised a complaint since the month of July and august and now again in September. However my issue remains unresolved. I did a top up of Rs34/- on Vodafone store for mob no: [protected], in order to get all my STD Calls @ 0.40p per min. But i never rec'd the benefits of the service. When I asked for refund, cs just raised complaint, every cs informed me that they will forward my complaint to concern dept, but its 2 months now, still its no where. Complaint no:[protected] for Rs34/- top up which I never received and [protected] for the extra balance reduction, which occurred bcoz of benefits not received of the same and due to which i was been charged 1.20p per min which is 3 times more that i paid.

Over and above, whenever I called, to know the solution of the issue, CS rep i.e Sachin and other people, simply disconnected my call and have barred my services to 198.

Its very shocking that such a big company is trying to make profits by fraud methods

Regards,
Manisha R
Mob No: [protected]

SIR, MY CELL NO. IS [protected]. RECENTLY ON 19 SEP 2012 MY ACCOUNT WAS DEDUCTED WITH RS.30/- TOWARDS SOME CHARGES CALLED HELLO TUNES WHICH I HAVE NOT ACTIVATED. FREQUENTLY CALLING TO THE CUSTOMER CARE HAS FAILED ALL THE HOPES FOR ME AND HENCE I APPROACH TO THIS FORUM. KINDLY HELP ME TO SOLVE THIS PROBLEM. THANKING YOU SIR.

Respected Sir,
This is very serious issue. I have a connection of Vodafone company . they every day deducting My balance. they automatically active services on my no and start deducting balance . recently they active Vodafone competition pack and deducting Rs,5 per day . i have Rs.50 balance in my mobile and last night i have left only Rs.2.
when i deactivate that service then again they activate that service and again start deducting balance. and when i call to customer care then they didn't give my money back. Please sir do something for this . This no is used by my mother . she didn't know how to dial no . than how she activate these type of services .Please Do some action against them i am very thankful to you ,

Name :- Sumit guleria
mobile no :- [protected]

please improve internet fast service. iam purchased vodafone modem model no. k3770z.very slow upload and download speed 112bps only.

have taken vodafone 10 RS recharge voucher but by rough scratching the pin got vanished.Any other option to reveal the pin code again through a serial no which is[protected].
Kindly revert on the mail [protected]@rocketmail.com

Hi,
I introduce myself as Swapnil Naik, customer of Vodafone with a number [protected]. I applied for a MNP and would now like to shift to other service provider from Vodafone.
Having registered, 2 weeks ago I get a sms from TRAI saying the service provider has rejected your application. I immediately called up customer service number, where I didn't get a answer for my query.

I went to the VODAFONE store (GOREGAON EAST) on 22.09.12 at 10 AM & sat in front of the executive sharing the SMS. The immediate reply was you should check with the probable service provider & not us.
I continued to sit there trying to explain that the application has been turned down by VODAFONE, but he was not willing to listen. Finally, after my insistence, he checked and said just because you have applied for a SMS pack we turned it down. Without giving a reason.

I am really surprised, by the way companies try to retain their customers, if at all VODAFONE was trying to do that by not allowing me to exit. Also, the executive was not ready to give me in writing the requests I again put in & expected date of resolution

I hope, this mail of mine goes to the right desk, and expedite my request.

There is discrepancy in the Plan and the actual bill that is clearly shown in the images attached.
There is no response from the company even after continuous reminders.

I had emailed to vodafone at corporate.[protected]@vodafone.com to deactivate my number as I had another vodafone number. I received an automated reply which meant that the email was received by vodafone. I received a call from the customer care asking me not to deactivate and gave me lots of options. I did not want to continue with this number as I don't want to make 2 bill payments. When I noticed that the number has still not been deactivated, I sent another email on the 17th Sept as I wanted the number to be discontinued before the next billing cycle started. I did not receive any call from the customer rep regarding the deactivation hence I called up on #198 on the 18th sept and spoke with the rep. After keeping me on a long hold, the rep informed that the number will be deactivated within 48 hours. Till date my vodafone number has not been deactivated. Today again I sent an email and also called up on #198. I spoke with the rep and after keeping me on a long hold, stated that my 1st email was rejected as I had opted for a prepaid plan. I told the rep that I had never opted for a prepaid plan since I want to discontinue with this number. The rep who spoke to me must have wrongly updated the information which was not my fault. The rep stated that as per my 2nd email which was sent on the 17th my number will be disconnected however it will take 7 more working days. This is really frustrating and vodafone has disappointed me. I have been using vodafone for several years and I had not faced any problem before. However, it seems now vodafone cannot give the service that it used to give. I am thinking of discontinuing the other vodafone number that I have. Regarding the number I want to discontinue, I have no intention of paying any bills after the 18th sept. I will make the payment which is due on the 6th oct and now I intend to throw and destroy the simcard.

Dear sir,
I took the service from 2g to 3g as on 19.09.2012 with 300mb on payment of rs.102.00/- For 30 days validity...after that I received a sms as on 20.09.2012 that if I want 125mb for two days validity on payment of rs.10.00/-.....I took this service via dialing *444*10# ....after a minute I received a sms that my number have been unsubscribed from the package 3g....without my prior intimation. ..while before diling *444*10# I tried several times to dicuss the same issue with customer care in the number 198(free)... I am not getting option to directly contact with customer care representative.... on the other hand while I tried by paid basis service in the number [protected].....they picked my phone & I talked to the same issues with the vodaphone representative name mr.Dheeman chaterjee....he told me to visit near by vodafone customer cervice center.....but when I asked regarding the unsubscribed norms...he replied that this is automatic generated number they can't resolved my issue via phone ....but that represntative is also not sure about resolving my issue.......when I asked its ok if I avail the 2g service for 2 days after that my 3g service be reactivated or not .....he is not sure about that ....& he simply told me to visit near by customer care service for any help.......I am very much confused regarding....their marketing strategy that once I am customer for 3g then why I got the message for 2g services.....& without any information they unsubscribed my 3g service.....kindly help me out from this issue & activate my 3g services for 30 days....validity 18.10.2012 as per mention in the sms.
Thanks & regards,
sukesh
Vodafone number: [protected]

Respected Sir/Madam

I had requested on 30/08/2012 my phone Number [protected] may be converted into post paid from pre paid. Mr. Shashank and Mrs. Sachin posted in your vodafone Centre at Punjabi Bagh, Central Market New Delhi has charged an amount of Rs.250/-. But on the enquiry by your employee I had requested that my number [protected] may not be converted into postpaid due to unaviodable circumstances. The amount of Rs. 250/- has not been returned back me by Mrs. Shashank and Mr. Sachin they have guide me the come after 15 days, I have again requested after 15 days the same reply has been repeated by Mr. Sachin & Shashank and told me come after 15 days.
In view of above, you are requested to direct these employees that returned me Rs.250/-.
Thanking you

I am amrish patel my m.no is [protected]. i want to tell who can lision to me that i have been use vodafone postpaid for two years. before four months ago i have bought new mobil . i have change sim and used it .but when i have received bill ( its already 1 month late) i socked i had change me vodafone live net charge. while i haven't use its net.i have done fight against it but no any one there for for customer there are all company advocate.at bapunagar customer care office i have explain my problem but thay all vodafone computerised person thay dont give any response to customer.
Today i fill so shade because i have paid for vodafone live net bill which i have not use. now Am going post paid to pre-paid for this process thay dont guide to me proper.so i want to tell tham why vodafone has opened customercare while thay dont do work honestly. i dont knew this complaint wheres go but i hope some one can understand me and help to me for this problems
thanking you
amrish patel

Need monthly bill copy in the current month

Hi
I would like to have my monthly bill copy to my mailing address for the number [protected].

Kindly do the needful and oblidge.

Regards.

Kamalaksha das

I was switch over to Vodafone prepaid services before one & half a week from Tata docomo for my cell nos. [protected] & [protected].At the same time i was submitted photocopy of all necessary documents with my self attested photograph.After 3 to 4 days the service for both nos. were discontinued on the ground of non submission of documents to them.In fact it was submitted by me on same day,instead of several talks with customer care & executive at retail store(MAnsarovar complex,Sec-34,Kamothe,Navi Mumbai) they failed to continue the service yet.In this spam of time i have faced lot problems due to non communication on my both nos. and also suffer mammoth business loss.Even i told executive at retail store, he reply me about system failure and customer care insist on submission of documents.so what is my fault and why should i suffer due to worst service of those guys.So please lodge complaints against those responsible persons(infact irresponsible persons) and give me justice.