Vodafone India Complaints & Reviews

sir, request was made on 30sept. for outgoing call detail for september 2012 of prepaid mob no. [protected] i received a call from vodafone office no.99883oo816 at 1.18 pm telling me to send a sms Bill sep to 144 and a call detail will be sent to u after deducting the charges Rs. 49. I tried to send msg. on144 many times but i received a msg. from 144 network showing invalid keyword everytime when i tried to call on vodafone office no. [protected] no one attend the phone a fax machine was operational on this no. pl. do the needful send me detail on my email id.
[protected]@rediffmail.com thanks

Hi,


My phone number is hacked by some one and whatever the messages I am sending are going to them also as a copy for this illegal activity some one in your organization is helping ,may be BPO people or the database maintenance guys.I feel this as very irritated and insecure.Please take some action against those fellows who is not following data security.

Thanks and Regards,
Anjali

Current Vodafone Number: [protected]
Alternate Number: [protected]

I am a Vodafone subscriber since 1998 and had also been an Assistant Manager @ HTMT Mumbai for Vodafone process (2005 to 2007).
The never ending belief and trust on the product had made me stick to Orange, then Hutch and now Vodafone.
Being a part of operation while I was in HTMT, I myself valued its working ethics.

I switched onto a blackberry phone 2 months before and therefore started the Prepaid Blackberry Plan of Rs.399/month, so as to get the Blackberry Internet Service and BBM.
It all worked amazingly well for a month's time, however once the subscription ended (without any service alert sms) since I wanted to keep on using the service, I sent the 1 day subscription SMS (BIS15 to 144).
The BIS got active however I was charged 0.10 paise unlimited times as a browsing charge and so I called up Customer Service 111.

Conversation:
Executive: These are browsing charges for Vodafone Live.
Me: I am on BIS and my web browsing is free.
Executive: U might have some settings issue, please visit the vodafone gallery.
Me: Asked for an escalation to the Floor Manager.
Executive: Kept on Hold for 21 mins and later denied Escalation claiming No Manager available.
Me: Post several request call was escalated to Charu Sheela (A Team Leader).
Charu Sheela: Sir your charges are due to Vodafone live usage.
Me: I am on BIS and my browsing is free and moreover I only use Facebook and Whatsapp on my Blackberry Phone.
Charu Sheela: Whatsapp is a 3rd Party product and so you are charged for using Whatsapp.
Me: I accepted her solution but requested her to give me solution for not charging me on using Whatsapp for the last 30 days.
Charu Sheela: Could not answer.
Me: Asked an escalation to an authority above her.
Charu Sheela: Agreed to escalate the call to Shahbaz (Floor Manager) and so kept me on hold for 38 mins but call was disconnected without anyone answering my call.
........ No callback for the disconnection ........

I called up again from my another number ([protected]) and asked for an escalation to which my call was escalated to Suhas (Floor Support)..... On continuously requesting my call to be handed over to Charu Sheela, I was informed that Charu Sheela is not available.
Me: Asked for an escalation to the manager.
Sujay: Agreed to transfer the call to the Floor Manager Shahbaz ..... Kept on hold for 53 mins and call was disconnected .....
........ Once again no call back for the disconnection.

I called up once again and asked for an escalation to which my call was escalated once again to Suhas (Floor Support) and he denied any discussion from his end.....
On continuously requesting my call to be handed over to Charu Sheela, I was connected to Charu Sheela and she very cunningly replied back that the call was disconnected from my end since they don't have any source of disconnection (I have worked on Avaya IP phones)
Me: Asked for an escalation to the manager and got connected to Vijay Verma, who noted down my complaint (Complaint Number not provided) and assured me necessary actions within 48 hours of time.

Its been over 4 days now and there is no action whatsoever..... the deductions are happening as it use to happen a week back ....

I called up 111 today to know the update on my complaint to which the executive asked me the complaint number which I didn't have and so I asked for an escalation to Vijay Verma ..... Executive Kept me on hold for over 47 mins and disconnected my call .....

Has Vodafone permitting their Managers to disconnected customer calls when there is no solution ????? Because during Hutch times call disconnection was a crime and it lead to the termination of such culprits.

Action Awaited .....

I got my mobile No ported Airtel to Vodafone after applying 4 times .on 24th Sept. 12. After activation I got a message that they have not received my documents. They stopped CLIP Service on 29th Sept. 12 6AM onwards. Then I submitted my documents again their store at South Extn. around 12.30 PM. The executive scanned my documents and uploaded the documents and gave me the assurance that my CLIP Service will be restored within 2 hours. Thank God. It happened as promised. But they cut my outgoing from 6AM onwards on 1/10/12. They have warned me throu SMS that they will stop my incoming within 48 hours if I am not submitting documents. I have already submitted documents altogether 5 times now. 4 times with each application and one again after porting came to effect. I am physically handicapped pwerson. It is very difficult for me to go to their store. I have already visited their store may time for getting my no to be ported to Vodafone. This proces of MNP is giving my a lot of mental as well as physical stress. More over I had lost may importent calls during all this three months. Now they are warning me of stoping my incoming calls. I kindly request to get my problem may be solved atleast without stopping my in coming.

I have taken a vodafone postpaid plan for Rs99 rental. But Suddenly the rental grows to Rs499 without any prior paln activation from my side. I already request them to stop service and provide me clarification. But no clarification received from their end. Continuously they are disturbing me for this. I am asking for revised bill but they are not ready to send this.

payment is clear from our side. mob no. [protected].
i was BPL service user i convert my service in vodafone. vodafone customer care saying that system is not updated. payment is done from 3 days. On 28/09/2012 Paymet is done receipt no. [protected]. complaint no. 47056654, reqyest No. [protected]. when i call them again and again they put my call on hold evry time. plz take necessary action bcz i m suffering a lot company says Happy To Help U.

Vodafone is Happy to Suffer us.....................

sir, pl provide me call detail of my prepaid no [protected] from may 2012 onward b'coz u.p police is calling on my no that i have called on some u.p no's but i hv not called any no in u.p i hv to prove this by call detail pl. do the need ful and provide call detail at earliest on my email id [protected]@rediffmail.com thanks

I was using a vodafone number [protected]. I had given number closure request at Vodafone Store, B C Bazar, Ambala Cantt on 7th July, 2012 as I was shifting to Gurgaon and haryana circle number cann't be used at Delhi-NCR region as told by vodafone store executive and deposit sum of around Rs. 350/- and submitted my SIM card also there. Thereafter Bill of Rs. 66/- was generated even after my closure request. I had visited vodafone store at Gurgaon where I was told that as bill cycle was not over when u were submitted closure request, thats why bill of rs. 66/- was generated. They told us to submit Rs. 60/- through machine and we had made the payment by the mode suggested by them. Thereafter bill was again generated for Rs. 24/- and again while visiting at vodafone store they told us as full payment was not made thats y bill is genrated. This time I made Rs. 30/- payment through internet banking. Still bill is kept on generating and around Rs. 200/- bill has been generated for the month of Sept, 2012.

Vodafone customer care doesnot response properly. They are kept on misguiding us. I am not able to understand why my number's closure request is not processed till date even after so many reminders to vodafone customer care and vodafone store.

hope you can help
From the few days i am not able to make a call to the vodafone
customer care from 198 . Where as i have issue regarding of internet
so many time i tryed 198 but still unable to connect with customer
care finnaly before 3 days i dailed 1909 its a vodafone DND helpline
number
the agent who received my call he was unable to understand my querry
after 2 days again when i dailled 1909 he was same agent and he was so
rude on the call and also denied to transfer my call to his supervisor.why vodafone having this type of agent who does't care of customer ?
Where is happy to help ?
Regards
md khan
saharanpur up (w)
mobile - [protected]

Dear sir/madam,

Phone number [protected] & [protected] is giving missed call at odd time in the night & when i picked it some time he says only one line that i am rahul singh speaking. Please lodge a complaint against these numbers and kindly block any phone calls and messages from these numbers to my number.
My number is [protected]

Regard
Sweta k. Chheda

I am using mobile connection of vodafone [protected] from last 4 years.
few months ago I received a call for conversion of my connection from prepaid to post paid.
I found the plans suitable to my usages. i convert my no. to postpaid.
after some days. I received another call from vodafone mohali for free add on postpaid connection.
then I get another no.[protected] for my electronics service engineer.
He was using the same for 2 months. he activate a gprs pack of rs 99 (1 gb )
Billing Cycle for this [protected] no. is 21 to 20 th of every month.
On 17august 2012 he checked his balance data via sms. he get reply:
"YOU HAVE CONSUMED 579.56 MB on this billing cycle" It means he left 444 MB Pending.
But the next day my no.[protected] is deactivated. (incomming + outgoing both)
When I approach the vodafone service we get reply that your "Connection is deactivated due to excess amount of bill. i.e. Rs.4250 due to usage of internet
the limit of no.[protected] is Rs.1500 AND PLAN is Rs.125
If the data usages is not included in the limt then by which rule my no. is deactivated

My no. is deactivated without any information before one day of billing cycle.
who is responsible for the loss of my work.....

Now i have decided to port my both no. in BSNL
Because i am also using another BSNL connection from 10 years.
and I am very happy with it......
After all Vodafone is not only mobile service provider in Punjab India

Deepak
[protected]
136-B Bebe Nanki Road Model Town
Ludhiana, Punjab INDIA

Refer to my previous complaint. My vodafone account was deducted with rs.30/- for hello tunes which i am saying repeatedly that i have not at all activated. This is a strategy of company to malign its customers by deducting the amount. Kindly look into the matter.

sir,
my Vodafone number [protected] has been lost please
so please track the number .send information about the sim.my email id is [protected]@gmail.com.
no.[protected]

Sir,
I am using vodafone services M [protected] (Ported number). I was using GPRS pack of Vodafone of Rs. 96 which got expire on 26/09/12 at 11.59Pm. Exactly after 10 minutes means at 12.10AM I have given request from my handset as *444*96# for activation of pack of Rs.96 for 1 GB data. I got a message at 12.11 AM that data pack have been activated on my handset (Apple Iphone4G). Immidiately I confirmed for Data balance, It was reflecting in data balance. I start surfing on my handset and At morning I noticed that Rs 195 have been deducted from my account. i called customer care they didnt give me appropriate answer. They replied me that i have been charged for DAta usage. I said that data was credited in my account after that how u can charged . They dont replied me correctly and said that May be ur previous data session was logined. Due to that u r charged from your main account balance, i said that this is ur system fault where is my fault. But they totaly denied me to give me refund. Sir plz help me as i have charged 96 for data pack and rs 195 for data usage. Where is justice?? If my pack was activated on 12.11AM than why i am being charged for after 12.11AM usage and if i asked them for how much data have been charged to me as standard rate 10paisa 10KB they replied that we have summary of only charges not data. Plz help me..

i have two vodafone nos one for me no is [protected] another for my wife no [protected] last month i receive massages for that no.now my wife no is given to another customer how its possible i have submitted my address and id proof. the no is life time up to 2021. without information they changed to another person but the no is not in use months ago (my relations are call that no says your vodafone no is switched off) kindly replace the no to me as a long standing customer otherwise i have canceled my no also.

thanks
bala
[protected]

Hello,
I rcvd a legal notice from vodafone regarding non payment of the bill
I have discontinued using vodafone postpaid service since july 12. I have two receipts for the same month.
Before discontinuing the vodafone postpaid service and shifting to prepaid they tell us to pay the outstanding bill amount. If we dont, they dont accept our application. So how is it possible that my bill amount is not paid. Please look into the matter


Name: Shabbir Ziauddin

Mobile No. - [protected]


Please contact me on +91 [protected]
Regards,
Shabbir Z

i have entered a wrong pin code to my mobile now it's asking PUK code and i do no the mobile number what can i do

hello vodafone
mujhhe sir 127 plan dete
time bola gaya tha ki apko
127 full value plan diya ja
raha hai jisme call rate
60p/m local aur 1.5p/m
std hogi agar ap promo
activate kawate ho to all
local call 30p/m ho jayegi
us time ye nahi bola gaya
tha ki 127 rs. Tak apki call
60p/m local hogi ab mai
kya karu.
Ab mujhhe bola ja raha hai
ki rs. 127 consum hone ke
bad local call 30p/m hogi.
Ye to sir/madam bluffing
hai.
Plz action my problem
immediate.
Your Vodafone Customer
Om Prakash
[protected]

Hello,

I live in Nerul, Navi Mumbai. I had complained about poor coverage of Vodafone in the area. I raised a complaint. Vodafone engineers did visit the area, checked the signal and confirmed of the poor quality. Then, I was promised for an action within 3 months. More than Six months past since, nothing has been done and several in the area are facing serious connectivity problem. Few quickly switched to other service providers already.

Vodafone,

Please send in your engineers in Sagar Darshan CHS, Sector 18, Nerul, Navi Mumbai and test the signal quality.

It is intermittent, call drops all the time, "Connection Error" message is a common phenomena, many have complained that they can't reach the Vodafone number.

You got to take an immediate action.

Hi,

I have a Vodafone postpaid connection with the number [protected].

I had bought a Samsung Galaxy S3 about three months back with which a received an SMS about a 2GB data plan which i would have received free for two months.

This message was communicated to me by Vodafone. Last month my pack ran out and there was no phone Call/messgae/ email from Vodafone that my 3g pack will run out.

For this month bill i have charged a huge sum of 4000Rs just for 3g usage charges as I was not aware that I was charged under normal surfing rates.

I called up Vodafone Customer Care and they said, there is no such policy.

I have two points to be explained:

1) When Vodafone can send hundreds of messages for offer, why cant you inform me when my 3g pack is running out and there is some abnormality in my usage patterns.

2) It is not the question of whether I can pay the bill or not, it is the matter of ethics and how you handle your customers.

I feel cheated and miscommunicated.
I feel that if I have to pay the money anyhow, me and my friends would be moving to a new network altogether where I get a better customer service.