Vodafone India Complaints & Reviews

I am a vodafone prepaid customer & have recently got 3G subscription (2 months back). Everytime my data plan ends vodafone deducts all my balance available in the account stating that I have used internet. Last month the deduction happened thrice. Although immediately after complaining with customer care I got immediate refund (although they said the deduction was due to internet usage and cannot be refunded). This time again as soon as I recieved an SMS from vodafone that subscription ended as I do not have any free unit unit I switched off my celleluar network & 3G but they have deducted the entire 80 rupees available in the balance. They are claiming that i have used additional data units even when i used internet for only 2-3 minutes after checking the data unit balance which was 42 MB. They are refusing a refund & explanation for the deduction. All they are saying is that I used excess data units without giving me details like how much data usage & when. And to top it all no complaint number.

I am very sure i did not use the data they are claimimg I did. I am using internet for long & keep a track of data used in the each surfing / dowbnload activity.

I want this refund as I belive it is unfair to deduct balance without the correct information and one sided version of the story. I do not believe the statements from Vodafone customer care for the simple reason that they do not provide correct , complete or consistent information. Every time you call these guys, they will give you a different story!

My gprs problem is not solved yet,I register my complaint on 12th of sept. And I face this problem since 5th of sept.
My complaint no. Is [protected] & My Vodafone No. Is +91 - [protected]. If vodafone unable to solve this problem then tell me that you are unable to solve my problem.I think vodafone is best operator but I was wrong,vodafone is one of worst service provider that they don't care about the customers problems.

Sir i have a vodafone simcard the validity of simcard they said its life time and for 3 months i was in abroad my balance was 900 rupees
When i came back to india and checked the refill my account was nil and there was no balance
I went to bandra vodafone gallery and told them about the problem
They say that the company takes all the money if your simcard is not in use
And again they told me to recharge but i denied and i want my money back
When i took the simcard no such clause was written then how can they cheat people like this

Sir, i am Husanbano and my complaint is illegal connection on my voter id.So my request is connection is disconnect on these vodafone Sim no. [protected].

Pls check the complaint i lodged with this number [protected]. I have called customer care 20 times past 1 month. No use. No care.
Feeling disguisted for being voda customer for past 7yrs.

Dear All,

I have a internet connection from Vodafone no.[protected] from March 2012, I paid a deposit of Rs.250.00 and Rs.1500.00 for the USB instrument.
The connection for 5GB usage per month and charges Rs.850 plus taxes.
I am paying the bill with out any default and in July it was not working and called Vodafone and informed me your credit limit is over and to start you have to pay another 1700.00. I paid the same and started. after 2 days again disconnected/ I called / emailed them to disconnect the service and pay my deposit back. In August i got the bill for Rs. 4773.00 and complained vodafone the same by call/email more than 100 times. These people calling and harrasing me for the payment. How i can pay these companies if I dont use the service. The connection was disconnected after the 5GB usage and not providing the service to me. I requested the detailed bill and informed me you have to pay 49 per month and it will start after one month. I want the bill details for the month of July , they cant provide. Vodafone care call centre, they dont know what we are asking and what they are talking to the customer. just spoon feeded style they are talking to the valued customers.
I can provide all the emails i send and call list to 111.
please treat as a request
Thanks
Sudhakr

From: Purnendu Ghosh [mailto:purnendu.[protected]@indiainfoline.com]
Sent: 15 September, 2012 1:11 PM
To: appellate.[protected]@vodafone.com
Cc: corporatecare.[protected]@vodafone.com; nodal.[protected]@vodafone.com; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: SR#[protected]-Reminder 1
Importance: High

Reminder 1

With thanks & regards,
Purnendu Ghosh
IT Head
IIFL-IBM project North
M:[protected]
Ph. No.[protected]
Extn: 540363


From: Purnendu Ghosh [mailto:purnendu.[protected]@indiainfoline.com]
Sent: 13 September, 2012 3:57 PM
To: appellate.[protected]@vodafone.com
Cc: corporatecare.[protected]@vodafone.com; nodal.[protected]@vodafone.com
Subject: RE: SR#[protected]
Importance: High

Hi Vivek,

How team is closing tickets without giving resolution on them. Do you ever bothered with such unprofessional approaches.. Below artifact is for your further understanding. If I do not get any improvement/resolution on my ticket will surely have a look on legal move. Trust you audit on closure of calls, recordings etc. .If not feel free to revert I can share all conversation recording data with Vodafone.
Thanking you in advance.



With thanks & regards,
Purnendu Ghosh
IT Head
IIFL-IBM project North
M:[protected]
Ph. No.[protected]
Extn: 540363

From: Purnendu Ghosh [mailto:purnendu.[protected]@indiainfoline.com]
Sent: 13 September, 2012 2:03 PM
To: appellate.[protected]@vodafone.com
Cc: corporatecare.[protected]@vodafone.com; nodal.[protected]@vodafone.com
Subject: RE: SR#[protected]

Team,

Not seen any progress on this below matter, when can I expect closure.

With thanks & regards,
Purnendu Ghosh
IT Head
IIFL-IBM project North
M:[protected]
Ph. No.[protected]
Extn: 540363

From: Purnendu Ghosh [mailto:purnendu.[protected]@indiainfoline.com]
Sent: 12 September, 2012 10:14 AM
To: nodal.[protected]@vodafone.com
Cc: 'appellate.[protected]@vodafone.com'; corporatecare.[protected]@vodafone.com
Subject: RE: SR#[protected]

Hi ,

Good Morning!!
As discussed yesterday over telecom, please find the attachment for necessary correction. In case you have any queries please feel free to revert me.

With thanks & regards,
Purnendu Ghosh
IT Head
IIFL-IBM project North
M:[protected]
Ph. No.[protected]
Extn: 540363

From: Purnendu Ghosh [mailto:purnendu.[protected]@indiainfoline.com]
Sent: 10 September, 2012 3:38 PM
To: 'corporatecare.[protected]@vodafone.com'
Cc: 'appellate.[protected]@vodafone.com'; nodal.[protected]@vodafone.com
Subject: RE: SR#[protected]

Hi Team,

In ref. to trial mail as well as long conversation with your customer care executive I would like to communicate you that kindly do the below requests performed.

1. Not to deactivate Paper Bill to my billing address
2. Ensure E Bill to my inbox while getting generated
3. Update portal to this below rectification area Marked/Highlighted





With thanks & regards,
Purnendu Ghosh
IT Head
IIFL-IBM project North
M[protected]
Ph. No.[protected]
Extn: 540363

From: Purnendu Ghosh [mailto:purnendu.[protected]@indiainfoline.com]
Sent: 07 September, 2012 3:13 PM
To: 'nodal.[protected]@vodafone.com'
Cc: 'appellate.[protected]@vodafone.com'
Subject: RE: SR#[protected]

Hi Sushma,

Did I missed your response..

With thanks & regards,
Purnendu Ghosh
IT Head
IIFL-IBM project North
M:[protected]
Ph. No.[protected]
Extn: 540363

From: Purnendu Ghosh [mailto:purnendu.[protected]@indiainfoline.com]
Sent: 06 September, 2012 7:31 PM
To: 'nodal.[protected]@vodafone.com'
Cc: 'appellate.[protected]@vodafone.com'
Subject: SR#[protected]


Hi Sushma,

Good evening!!

In ref. to below artifacts need your clarification; hope you will lead towards consumer satisfaction.

1. Why [protected] is raised in whereas I opted to receive bill on Ebill+Paper since beginning of taking connection.
2. Why [protected] is not closed within TAT. In fact I requested to spell correction only.




With thanks & regards,
Purnendu Ghosh
IT HEAD
IIFL-IBM project North
M:[protected]
Ph. No.[protected]
Extn: 540363

[protected] I want a details and address of the above vodafone number. please mail me fast.
thank you.

Please show my call history for few minuts. for fast

Sir,
The Mobile No [protected] is disturbing me by sending me continue vulgar calls for last 6 months, So please take appropriate action against this Mobile number. If possible please provide me the calls details . I shall be highly thankful for your kind action in this regards.

With Regards,

Jyoti
Mail ID-sandehs.[protected]@gmail.com
[protected]

EXCELLENT & EXPEDITIOUS ACTION BY TRAIN / ACTION TAKEN BY TRAIN IN JUST 30 MINUTES / PROBLEM SOLVED /
THANKS TO TRAI!

Respected Sir,

I sincerely and gratefully express my thankfulness over the "very expeditious action" on my complaint against Vodafone taken by you Really I rise my eye-brow on seeing your excellent action ie on receipt of my complaint, you have taken action in just 30 minutes which deserves EXTREME LAUDATION! How great you are! Once again thanking to TRAI!!

Thanking you,

Yours faithfully,
VinayagamPillai K,
63, Sri Chakra Avenue Phase-II,
Natarajapuram Road,
Annamalainagar, Chidambaram-608 002.

Sub-Treasury Officer,
Kattumannarkoil-608 301,
Contact No: [protected]

This is regarding the reissue of my number [protected] which is being delayed on the grounds of Special charges to be levied since it is a special number. First they blocked the number and now not reissuing the same. The problem is that i have applied for this number on 31st July 2012 and was given a SIM card (charged Rs.250) saying that it will be activated in 5-6days. It is 13th Sep today and the number is still inactive. The vodafone executive calls up whenever i ping them on facebook and ask for 48-72 hrs time but they never commit whether it will be alotted to me or not. They say that the dealer is not releasing the number because he wants to mend extra money by selling this special number. Vodafone has no control over its dealers and tomorrow if this number is issued to someone else, they will not definitely not going to even listen to my grievance.
I had already mentioned that this number is imporatnt for me as i have been using it for my business puposes and also it is with all my banks.
Kindly help me out consumers........
Beware of Vodafone......it doesnot care for its customers.......!!!
Bogus redressal team, bogus nodal dept, ridiculous speed of processing requests!!!

Zumar Far
Mariyam Suzanne

Hi,

I am working for Wipro Technologies and stay in Hyderabad. I have been issued a number from Vodafone which is of ICICI Bank CUG the details are as follows.

On Sep 12, 2012 2:31 PM, "VODAFONECARE KOL (KOL-NE)" <Vodafonecare.[protected]@vodafone.com> wrote:
For Avik Poddar

Hello Subscriber,

Welcome to Vodafone. It’s amazing what you can do when you have the expertise of one of the largest mobile communications companies on your side. With our innovative products and services, every second can open up a world of possibilities. And you can be sure we will give you enough reasons to do a lot each second, every day. So, hop aboard for a wonderful experience.

Your Vodafone number is [protected]
Your Relationship number is 8.20067932.00.00.100462
Your Talkplan is VG_MU_MV_ICICIPRU_99

The mail was sent to avik.[protected]@gmail.com and was undersigned by C.P. Joshi
Vice President
Customer Service

I want Vodafone to compensate on Intellectual Property rights ground for misusing my identity and issuing some other person a simcard on my name. The person using this connection is a resident of Barasat and works for ICICI Bank.

I am using Corporate Vodafone connection. I live in Ejipura, Bangalore. I often have poor network signal in my area. Calls get disconnected and voice is also not clear. I have contacted Vodafone customer care but no action has been taken so far.

One of our mobile number [protected] was disconnected on 1/9/12. This mobile number is in thee name of "Surya Marketing" situated at Jhotwara Road, Jaipur. The user of theis number bought a Samsung Galaxy S3 in june withe which he was given a free 3G usage pack upto 2 GB on his phone for 3 monthes as communicated, suggested and activated by Mr Neeraj at Crystall mall Store of Vodafone in Jaipur. This scheme was activated by him on theis phone on 7the july when thee user visited store for issuance of a micro sim.

He was communicated very clearly by Mr Neeraj at thee store , theat thee scheme which was activated was valid for 3 monthes upto 2 GB every monthe.

On 1st September about 11 days back thee outgoing was barred on theis phone witheout any advance intimation and only an sms of thee billing amount was received by thee user on thee same day. After enquiry on thee vodafone customer helpline about it and he was only told about thee billing amount of Rs 8531 which was billed on theis number and was noticeably in excess of thee credit limit set by us (Credit limit set by us- Rs 2000) and furtheer no details were given as to why such huge charges were billed. The next day morning user visited thee Vodafone store situated at Crystal mall, Jaipur where he was informed by theeir accounts employee about thee data usage charges of Rs. 7413.50 on thee phone for 3G usage even after thee active free 3G offer mentioned above.

The user has been continuously following up withe thee store managers Mr Rajeev and Mr Neeraj, withe thee relationship Manager Mr Surendra(in sales) and many otheer vodafone officers. We also spoke withe a nodal officer on theis number [protected], picked by a lady who committed theat she would resolve theis problem in 24 hrs time (Service ref no given-[protected]) and we have been fed up calling her again and again but all our phones have eitheer gone unanswered or theis phone is switched off. In last 9 days we have spoken many a times withe Mr Rajeev and Mr neeraj on theis matter but theey have not been able to address it till today everyday we were given a commitment of restoring thee services by evening on theis number. Mind you theese last 9 days consist of thee 8 working days and we have suffered a lot of financial loss because of theis in our business, theis has caused a lot of harassment to us because of lost opportunities/loss of business and reputational loss to us. This number is being used by a member of our senior management Mr Tarun Kalani who handles admin functions and key processes of our existing and new ventures.

We have given several requests to thee company to restore theis number's services and roll back thee unreasonable/wrong amount billed but notheing has been done till today.
We want to file a complaint withe thee Consumer court against Vodafone Digilink ltd for its inactive, misleading services and false commitments.

This consumer complaint should be at Vodafone's cost and we will seek compensation for thee mental/financial/reputational loss caused to us because theeir poor services, misleading and false commitments.

For Surya Marketing

An Amount of Rs. 245/- was deducted from my prepaid account Ph # - [protected] for Internet even after my data plan was active. On Contacting Customer Care they have a scripted response that internet charges are non refundable and one Sr. Executive Mr Prakash Sharma on customer care No - 198 Hung Up on me when I asked him to transfer my call to his Senior (Supervisor or Team Leader). I have spoken to the below mentioned people and had no relief I am afraid Vodafone will not refund this amount back. Please help

Prakash Sharma – Hang Up Complaint # - [protected] on 12 Sep12 at 6.00 PM
Vikas Kr - Req #[protected] for Call Back from Supervisor or Team Lead (Time of call - 12 Sep12 at 3.00 AM)
Avnesh – 12 Sep12 at 6.15 PM

Thanks
Yogesh Malhotra
[protected]
malhotra.[protected]@gmail.com

VODAFONE-IN WORST & FRAUDULENT SERVICE:
I respectfully submit that an add has been delivered to my mobile from Vodafone-IN stating the availability of fancy number under post-paid system and be converted into pre-paid system in 3 months. I purchased the sim card @ Rs.350/- and have been using. They charge monthly rent @ Rs.199/- plus call charges. As I feel it exorbitant, I contacted the customer care at Pondicherry, one Mr Venkatesh (Mobile No.[protected]) for plan migration from post-paid to pre-paid. He asked me for a formal request through his email-ID (venkatesh.[protected]@vodafone.com) and the same was complied with. After submission of my request for plan migration, they start tortured me, my sim out-going calls are frequently barred without any prior-intimation. When I dialed customer care complaint “198” one, Ms Kavitha from Coimbatore told me that as if I submitted a request for cancellation of my mobile No.[protected]. I was shocked on “how fraudulent act they play”.
I submit that it could be construed that the Vodafone-IN service does sell fancy post-paid numbers to customers and impose exorbitant bill tariff. If they want to change the plan, they start harassment and finally cancel their numbers and sell it to others because I receive frequent messages from IDBIBK bank, calls requesting for one Mr Kalidoss, etc. It may be the practice of the Vodafone-IN service provider. I spent nearly Rs.2000/- for the mobile No.[protected]. I paid upto-date-bill.
I, therefore, humbly request your good gracious selves that my mobile No.[protected] may kindly be protected from cancellation as a sabotage of Vodafone-IN and I may kindly be permitted for mobile portability to TATA DOCOMO as I feel that the service of Vodafone-IN is worst and not satisfactory.
I pray for early action before cancellation of mobile No.[protected]. Still the out-going calls barring not released after my frequent request since this morning.
Thanking you,

sir iam using this no. service from last 6 years but due to billing problem and no discount provided by operator
iwant to change the service provider but vodafone has rejected my porting request three times without giving
any reason so mentally iam harashed and iwant to port these nos [protected],[protected],[protected],[protected]
first two nos are my nos. and other are my friends nos. they also have the same experince
so please help us
regards
A.A. KHARDEKAR
[protected]

they blocked my sim card without any reason 2 days back saying it was in non use. they can check their data, my number wasnt in non use. customer care says my number shows working fine in their system , so they cannot do anything about this. officer here is not cooperating and talks very rudely and harshly. what shall i do? shall i go to consumer court?

sir this complaint is regarding changing the plan of my cell phone number . they changed my plan without giving any prior information to me and even they are not ready to listen to me whenever i call to there customer care they always put my call on hold for a long time such as 10 minutes 9 minutes and then disconnect my call ...so what should i do know please help me as soon as possible....