Vodafone India Complaints & Reviews

hello
Am Dhanvantari with mobile number [protected] karnataka on the date of 31 st august i have recharged with 40 rupees 3g internet balance in online with my icici debit card from the vodafone web site ..money was deducted from my bank acount and i got a mail recharge was succesful and i didnot get any internet balance. Regarding this i called customer care four or five times they said you wil get in one hour of time . 3days completed stil now i didnot get any balance please take action on them and return my money to my bank acount. Am sending the mail what i got from the vodafone after recharge.


Dear Dhanvantari,
Thank you for purchasing through the Vodafone Online shop. Your order details are mentioned below:

Order ID : o61898086
Payment Transaction ID: MICI[protected]
Date & time of order : 31 Aug, 2012 17:01:13
Order Amount : Rs. 40.0/- Only

order details:


Online Recharge
Name: Bonus Card 40
MSISDN: [protected]
Amount: 40.0
eTopUpStatus: FAILED.


In case of failure of the transaction the amount will be credited in your respective bank/credit card account within 7 working days from the date of recharge.



To verify the transaction visit:
https://shop.vodafone.in/shop/rechargeOnline.jsp?cid=kar

To Register on My Vodafone Please Visit http://www.vodafone.in/pages/myvodafone.aspx

You Can also Dial *111# (TOLL FREE) and get your account related information like Best Offer, Balance, Last 3 Calls, Last 3 Deduction, Last 3 recharge, Data Plan & Bonus Cards.

Happy to help,
Vodafone Care
Email: vodafonecare.[protected]@vodafone.com
WebSite: http://www.vodafone.in

hi sir,
following no i.e [protected] vodafone gsm is unnecessary abusing and giving threats .he also using 10 diffrent numbers .
plz act as early as possible.thanks in advance for ur help..

your;s
my no.[protected]

Some one has told me that a postpaid connection has been taken on my ID by someone else.I may request you to cancel that phone. I will not be responsible for that. That Id has been stolen on 28 th of May 2012 in my near by area . AN FIR has been lodged in Khandsa Police choke Gurgaon for that. You are requested to kindly close the vodafone postpaid phone. I wiill not be responsible for bill and other thing. My ID is as under
Sanjay Kumar s/o Sh. Hemraj Pahwa
4/81 Shivaji Nagar Gurgaon
DOB[protected]

Mail below sent to Customer care - Vodafone Karnataka
**********************************************************
Hi,

Two weeks back I took a Vodafone Prepaid SIMCARD(No.[protected]) from the following dealer:


Misry Communication

412/2 Hennur Maruthi Nagar, 4th Cross
10th Main, HBR Layout, Kalyan Nagar
[protected]


I have paid 60/-Rs and my ID proof along with my photo.

After two days of activation I received a message from Vodafone that documents are not submitted. However, the dealer above is claiming that documents have been submitted to Vodafone.

The dealer has been following up with some middle men or someone in vodafone for last two weeks but no resolution.

Now the situation is such that I have take another card from another store.

However, I would still request you to atleast get me my ID proof copy and Photo from the above dealer or vodafone and collect the SIM CARD(which is with me). I will not be using this number ([protected]) anymore.

My objective and concern here is to prevent misuse of my ID proof copy and photo ID which currently is not traceable after submitting to the above dealer.

I would appreciate if this issue is tracked down and my documents can be returned.

Thanks & Regards,

Vasant Variar

I had requested internet plan to be activated on 7th August but it still was not activated and had to call back on 12th and activate it because of which I have been charged and this not being my mistake I am not ready to pay for it. Plus I was told that I will not be charged if I use Vodafone Live which is also an incorrect information and has caused a lot of inconvenience to me.

I am Vodafone user since many years, now I want to transfer the ownership of my Vodafone number -[protected]. I submitted the request before three month to Vodafone store, Uthkhana road Nagpur (M/S)
But store manager Mr Rishi Yadav ([protected]) and store executive Mr Roshan ([protected]) did not submit my request since two month.
I took help of Vodafone costumer care i.e. complain number [protected], [protected] but those people didn’t help me to resolve my problem.



Regards
Rajeshkumar Meshram
Nagpur
[protected]

i am writing to draw the attention of all concerned people about the fraud practices of Vodafone to cheat the customers and making money through illegal ways. i am sharing a few incidents
1. unnecessary charging std call rate on local numbers as well.
2. extra and highly charges on local and std sms
3. amount not being crediting to some wrong unfunctional mobile nos. and not transferring it back

these all incidents has put in a shock, how can we allow these companies to cheat us so easily. is there no way whereby we common people can get justice without any botheration to us and without us wasting long hours to debate with their uncooperative, insensitive, dumb customer care representatives, what an irony- we call them customer support but they are our real patience testers, these people just don’t listen to customer complaints, don’t even give us clarity on issues. let me give an example, yesterday i made a 2 std messages and i have been charged Rs. 5 for normal std 2 line message and when i enquired from customer care and wanted to know why i have been charged so much for a message then at first they said their system is not able to see any transaction. i again called them up after a few hours to check the status of my complaint then i got a stupid reply from the customer care that i had sent an international sms with some no. starting 00.. i told them it is absolutely incorrect and even told them the nos. to which i have sent the sms, but the person on the other side was not at all seems to be of slight interest in helping me and addressing my complaint, after debating for a few minutes i asked them to share the isd no. to which i have sent the message and then they had no answer,, it was all lie which was I have been told.

now today, i decided to put this complaint on this forum, as i believe the authority would take some action and will come forward to help us. for how long all this fraud will happen with people like me???? we need to find a platform where we can put our voice and we are heard....

narayan dutt kaushik
Vodafone user
Mobile no. [protected]

Hi.

I suffer with maximum call drop experience during the day with no improvement observed.
Need to make 10 attempts before connecting to anyone which is becoming unbearable and the worst experience is "When i contact Vodafone to complain about my problem on 1st September mentioning - " I have major call drops" the agent replies - "I don't know what is call drops"
My call drops during the conversation with no callback from vodafone

Surbhi Khanna

• I have vodafone Corporate Connection taken in 2010 the credit limit for which was fixed at Rs. 1900.
•As per my understanding , a postpaid customer shouldn’t be allowed to overshoot or overspend beyond the agreeable limit, i.e. the credit limit.
•To my utter surprise, I suddenly find my unbilled amount shoot up from Rs 248 on 14th August to Rs 1800 on 16th August 2012(an almost quadruple increase!!).
•I have then found this growing continuously to above Rs 2000.
•My outgoing facility was then barred on 19th August 2012 finally and subsequently I receive a call from the customer payment section that I have to make a payment for a minimum of Rs 2100 before I could use the facilities of vodafone again.
•On speaking to the Call Center Executive, I was mad to understand that vodafone calculates all the charges as per regular benefits and then applies for any of the special benefits availed by the customer like free calls/internet charges while the final bill is being generated at the end of the customer’s billing cycle.
•In my case, as I had not availed any such special packs, so I am pretty sure I would end up shelling all these unnecessary extra money just because of the erratic way in which Vodafone calculates the bills.
•The agony which has been created due to the disruptive/discontinuance of necessary facilities has caused great pains to me.
•The final bill generated on 27 August 2012 was of Rs 2488

My postpaid mobile number is [protected]
Please help me in the proper direction!

Regards
Suchit Khedekar
[protected]

this is too much , even after trai has removed the sms limit vodafone has sms boosters that give only upto 100 sms n not even 200 ,, all other service providers atleast give 200 , if nothing will be done against this i am gonna port to airtel

i have recharged vodafone mobile no[protected] with 555 on 6th aug 12.recharged by vodafone site.
details are below:--
Order ID : o57353509
Payment Transaction ID: MCIT[protected]
Date & time of order : 06 Aug, 2012 16:39:52
Order Amount : Rs. 555.0/- Only
but after payment deducted recharge on mobile not succeed and stated the message ur refund will be granted in 5 days.
but still date refund not granted.so i have contacted vodafone they told me refund granted on 7th aug 12.
they blemming on axis bank but bank officials sent me mail and told its vodafone fault.
vodafone not granted the money that's why money is not credited by bank.

It so happened that while i was trying to pay the bill online for my mobile number [protected], it showed an error and i repeated the action thrice leading to excess payment of 3300. When i spoke to the customer service, they said it cant be reimbursed online and that its a long procedure and would take a month before they could post me a check with the same value. The person named Mohammed was insisting on letting the amount get adjusted against future bills. And when i demanded to speak to the floor supervisor, he adamantly hung up on me. I have been a so called valued customer since the past 5 years plus and this is the service they render. I want my money back and discontinue their service......but the question remains...how/?

I MNPed my airtel number to Vodafone " [protected] ". But since that day I have been facing many problems, Previously my service was completely barred claiming that I have not submitted any proofs which i have submitted before getting new sim, then again I submitted the proof to my nearest vodafone ministore still my service was barred. Then out of desperation I publicly posted on vodafone Wall on facebook , only then I got a response. NOW AGAIN MY SERVICE IS BARRED FOR WHICH I DONT KNOW ANY REASON . MOREOVER I CANNOT CONNECT TO VODAFONE PREPAID CUSTOMER CARE FROM MY POSTPAID NUMBER.. THIS IS VERY FRUSTRATING. MY VODAFONE POSTPAID NUMBER IS [protected]. KINDLY PLEASE SUPPORT ON RESOLVING THIS ISSUE.

Incoming Vodafone calls to my no. [protected] were bared after i switched from Airtel to Idea after activation
on 10/082012 Every vodafone caller is told that this no. does not exist. I have not received a single call from
vodafone numbers till date. I have lodged 5 complaints to Idea customer care but nothing
was done. They answered that this fault is at vodafone's end try vodafone.
I tried they said same.

Hi , Previously I was in Delhi then shifted to Pune and Again I shifted to Hyderabad , Since 5 years I am using Vodafone Connection , Yesterday I called to Vodafone customer care , They told me that Call Conference Service is not available in Vodafone Prepaid. Only available in Postpaid,will inform you when its available
So I just wanted to ask one question that why only in AP - Vodafone Prepaid is not providing this service ????
Rest of Vodafone circle like Delhi-Vodafone , MH-Vodafone,etc they are providing this service in Prepaid as well as in Postpaid. But in other telecom connection there is call conference service in Prepaid as well as in Postpaid also. I really wanna know that call conference service gonna come in Prepaid Vodafone-AP or NOT ??

And please don't reply me that Call Conference Service is available only in Vodafone Postpaid or will inform you when its available .
Because I want this service anyhow in my Prepaid connection otherwise because of this reason , I am compelled to switch other Telecom services. Vodafone sucks.





Thanks & Regards,

SIR
I AM HAVING A VODAFONE MOBILE CONNECTION NO [protected],I AM USING THIS NUMBER SINCE 5 YEARS
NOW A DAYS VODAFONE COMPANY IS NOT PROVIDING CUSTOMER CARE SERVICES ON MOBILES TO ME AND ALL OTHER PREPAID CUSTOMER.
WHEN WE DIAL CUSTOMER CARE NO .111 AND CUSTOMER COMPLAINT NO 198
ONLY OPTION FOR THEIR PRODUCTS ARE AVAILABE,THERE IS NO ANY OPTION DIRECTLY OR INDIRECTLY TO TALK WITH THEIR REPRESENTATIVE.

I WAS UNABLE TO LODGE MY COMPLAINT ON PHONE,SO I MADE A COMPLAINT TO VODAFON E CUSTOMER CARE SHOPPING CENTRE KOTA TO START THIS SERVICE . MR. VISHAL LODGE MY COMPLAINT BY NO.[protected] ON 23.08.2012, BUT THE PROBLEM IS STILL SAME

KINDLY TAKE NECESSARRY ACTION TO START TO TALK WITH CUSTOMER CARE ON MOBILE,
ANY ONE CAN TALK DIERCTLY TO CUSTOMER CARE AND IT MAY BE CHARGED.

I am using Vodafone no, I did recharge it with full talk time amount of Rs 555 on sat 25th Aug 2012. I did not received full amount for the same although its mention on site as full talk time Top up but i got only Rs493.93. I called thrice customer care every time they had different excuse for the same and assured me that with in 24 hrs I will get my remaining top up amount.

Today Executive told me that this is a segmented offer which is mentioned on site but no such information is mentioned on the site.

Services provided by vodafone is getting worse with time. Their customer executive dont have proper information they always miss guide customers.

i am not intersted in postpad conection i want to diactivation of sim card

sir [protected] this number is sending me continue vulgar sms and miss call so pls provide me the detail about this number so that i can do something otherwise pls help me by blocking this number pls help me i m in trouble thank you
My Email Address
[protected]@GMAIL.COM & [protected]@GMAIL.COM

i had purchased rs 60 paper recharge card but the secret pin got damaged after scratching. please email me the secret pin of this card.
my e-mail id is [protected]@ymail.com
mobile number- [protected]
serial number of recharge card[protected]