| Address: North Delhi, Delhi |
Dear Sir
I am using my Vodafone no. [protected] since 5 years, and from this year it is converted to company corporate plan (Amsure Insurance Agency Ltd.), I have activated the internet services [protected]@99 for free unlimited download and surfing from 3rd of Aug 2012 for reference corporate mail attached.
They had charged me Rs.2,676.90/- for 2,67,690 KB download even I have [protected]@99 unlimited plan. I can't understand why they had charged this huge amount to me. when I write a mail to Mr. Gautam (Gautam.[protected]@Vodafone.com) that why this charged should I pay, he replied that unlimited free usage for Vodafone [protected]@99 pack is running but usage has been done on VMC, so they had charged that amount to me.
But As per their corporate executive (Vodafone) VMC is using on destop with 2 GB at Rs. 99/- and VL is using Mobile only with free unlimited download at Rs.99/-, as I activated the service [protected]@99 with free unlimited dowload service, still they are charging the amount from me.
Now I am really upset with their services and wrong communication with people.
It is requested you to register my complaint and do the necessary action. and get me the waiver of Rs. 2,676.90/-
for reference, all communication mails are attached with current bill for the period of 28-07-12 to 27-08-12.
Thanks.
Best Regards,
Rajeev Singh
Mob No. [protected]
Corporate Mail ID is rajeev.[protected]@amsure.in
Personal Mail ID is [protected]@gmail.com
Dec 8, 2016
Complaint marked as Resolved
Verified Support
Sep 03, 2012
Vodafone India Customer Care's response Hello Rajeev,
Could you please share an alternate number at http://bit.ly/TI9OIU so that we may assist you better.
Regards,
Vodafone Customer Care
1st time i make payment throuh Rechargeitnow for Rs 118/ , amount is deducted from my bank but company didnt show the money in cell account .
2nd time i make payment through Vodafone online recharge for Rs 118/ but result was same , no money is shown in cell iaccount
I lodge a complaint regarding this matter in compant customer care ,
I got this answer (postedhere)
acknowledgements <[protected]@vodafone.com>
to [protected]@gmail.com
date 16 December 2010 10:41
subject Happy To Help: MY ACCOUNT BALANCE
hide details 16 Dec (4 days ago)
Dear Customer,
Thank you for writing to us.
This is an automated response to your e-mail. We will respond to you within 2 working days.
If you want us to update your email id in our records, please SMS <EMail> <email id > to 11
This compalint is lodged on dec 16th 2010 but there is no any responce from company .
I decided to switch this company and never recomend to my friend and relative to take a connection from this VODAFONE
aRVIND kUMAR