Vodafone India Complaints & Reviews

Resident — Poor Network

Respected Sir,
My Residence is in Madhavaram, past few months our area is find a problem of poor network, very bad coverage and breakage of voice.particularly my family has 5 airtel connection and our place consist of more than 1000 connection.several time i complained ur customer care office but no real action is been taken.i request u to look forward this otherwise i will be forced to change the connection.Thank you

I Manish Kumar, mobile no.[protected] have a problem in my sim card. Following are the numbers on which calls are made through my number and the bill is charged on it.
They all are ISD calls.
Date Time
1. +[protected] 21/8/09 3:41 am
2. +[protected] ‘’ 4:11am
3. + [protected] ‘’ 9:30am
4. + [protected] ‘’ 12:08pm
5. + [protected] ‘’ 3:40pm
6. +[protected] “ 2:37pm


I want to know the how the calls are made through my number by any other person on these numbers from any other mobile phone. So I want all the details on it like
How these calls are made, location of these numbers and all the related details. I am also registered the complain in national consumer helpline and they give me your mail id.
My complain no is.194719 .My credit limit of bill is Rs. 2000 and now my bill is Rs.8000 so how its happens. The don’t intimate me about my bill when it cross rs.2000. In morning I send a message to Vodafone to deactivate me ISD and I got revert on same that “the ISD service is not active for your Vodafone mobile phone” so pls take necessary
Action on it on urgent basis asap.


Thanks & regards
MANISH KUMAR
E-1377, DABUA COLONY,
N.I.T. FARIDABAD
0D
HARYANA- 121001
[protected], [protected]

mail forward is also vodafone this e mail id (nidhi.[protected]@vodafone.com) plz my problem solve

I Nilesh Patel R/O of AT&PO Dungara Surat is the user of your Mobile prepaid services I am using an Airtel mobile no [protected] from the last two years. Nokia cell phone (E 51) with IMEI No.[protected] . Last One Year I Used Internet services on my above said Airtel connection. I got to know that some one is using my connection. I think some one has hacked my mobile as airtel is using unsecured internet connection. I have noted that some one is illegally dialing some international phone numbers through my phone details of dialed numbers dated on 16-Nov-2009 are as under:-

1. +[protected].48 am
2. +[protected] 4.18 am
3. +[protected] 3.47 am
4. +[protected] 3.17 am
5. +[protected] 2.47 am
6. [protected] 2.16 am

I call customer care but they told me that these above nos not in your history.


Thanks
Nilesh Patel
[protected]
Surat
Gujarat

Sir,
I have 2 no of Vodafone and allways recd the bill month wise.Since last month I have not recd the monthly bill to submit the payment. So many time discussed in customer care executive to send the bill. Now the vodafone charged for the disscution with executive. but sorry to say that till date no action has done from the vodafone.I have request to executive to send the bill in my IDbut no response. Please help me as per your moto"HAPPY TO HELP"otherwise change the moto.

Pradeep Kumar
[protected]
[protected]

Hi Sir,

I am Shailesh Mishra, I have been using Vodafone postpaid connection since long time, my Vodafone Postpaid mobile connection number is +[protected].

Recently on 10th January I purchased a new handset Apple iPhone, so for activating of internet service on it, I called Vodafone Care, and with the talk with the representative, when I asked him to activate the iPhone Data plan he told me that the current Vodafone Mobile Connect (VMC) service will work on the iPhone and it would not require any other service or plan to be activated for iPhone internet service, which I asked for. And he also confirmed me that the data usage of the service is free for unlimited usage since my VMC is already activated. Which I confirmed again from him and again called to the Vodafone Care and confirmed by calling three times after that.

After some days, when I called to Vodafone Care to inquire about how my outstanding amount have increased so how, I was been said that it was just because that the discount was not yet applied, and the bill amount would be decreased and would be back to normal bill payment after the discount is applied at the end of billing cycle.

After that I called and requested to increase my credit limit from Rs. 6000 to Rs. 10000, to which I was been given credit limit of Rs. 7500.

Since last week my outgoing call have been stopped and when I inquired about it to Vodafone Care, I am been asked to pay my bill amounting to Rs. 13900 and I am been said that the charges are o[censored]sage of Internet on iPhone.

As I mentioned early as I was been said that the Internet usage on my mobile phone is unlimited usage free, and now I am been said that it doesn’t work on iPhone, and the Internet usage on iPhone is paid and I would have to pay that.
If I would had been said earlier I wouldn’t had used it, but since I was been said that the usage was free so I used it, and now so why am I asked to pay the amount for it, it should be clarified before when I called and confirmed, why was I given wrong information which is really annoying.

And when I called Vodafone Care (198) to note the complain I was denied to accept my complain.

Even I am facing inconvenience since my outgoing calls are stopped, which is causing a lot of problems and mental harassments to me.

I request you to look in to the matter and kindly help me with the problem, I am pretty much sure that there isn’t any fault from my side and than too I am facing the harassments and inconveniences.

Waiting for your reply and the correct and appropriate solution to the issue.

-Shailesh Mishra
Pardi 396125
Dist: Valsad GJ
Mobile Number: [protected]

Hahaha!! wat rubbish.. I received a call back on the next day of complaint and the lady assured me that they will get back to me as soon as possible but again there's no response. Additionally, collection company is sending representative to collect this bill. I used to always recommend vodafone to all my friends and family members and used to tell them how good customer service is.. But, now I understand that this is all rubbish..

Now, please take a note that if my incoming is stopped. I won't hesitate to go to court..

Please some higher authority contact me as soon as possible..


Regards,

A VERY SAD VODAFONE CUSTOMER

Still no reply and my incoming is also barred.

Dear Sir:
I was using a Vodafone Number [protected], my May 12 bill was generated of Rs. around 500 after that I have sent an email to their Nodel officer and their customer care to disconnect my mobile number.

I was already stopped to use this number from middle May and given request to disconnect the number, but they haven’t disconnected the number and they are charging for every month. After sometime somebody called me for the payment I said I have disconnect my number in middle of May 12 and has sent email to their customer care and nodal officer, they were asking for INR 1267.00 in the month of Sep.

Now they are calling me every day around 15 times and harassing me, they saying you have to go Vodafone store to disconnect the number but I haven’t sign any terms with them if I wanted disconnect the number I have to go Vodafone store.

I already told them I am genuine customer and will pay genuine amount not the whole amount which I have not used.
I am fed-up with them; please help me in this matter.

I am ready to pay my May month invoice that is around INR 500

Thanks
Rahul

Dear Sir
Ref No. [protected]

Complaint no.

1.[protected] dt 11.09.2012 Mr, ADIL
2.[protected] dt 11.9.2012 Mr, Akilesh
3.[protected] dt 19.10.2012
4.[protected] dt 22.10.2012
I send sms to vodafone on 5 sept2012 ( ACT VMC199 )
AND I RECEIVED SMS ON SAME DATE your request for activation of VMC 199 PACK.

THAN I START TO USING INTERNET AND THAT SMS I SHOW IT TO YOUR VODAFONE STORE TWO TIME

PLEASE REVET

---- Forwarded by Sharad Sonkar/Sales/Kandivli/ACPL/ACG Worldwide on 10/23/2012 01:09 PM -----
From: Sharad Sonkar/Sales/Kandivli/ACPL/ACG Worldwide
To: corporatecare.[protected]@vodafone.com
Date: 09/12/2012 11:40 AM
Subject: INTERNET


Dear Sir


Name - sharad sonkar
mo. [protected]
Relationship no. 8.11580397.00.00.100191

on 5.09.2012 i send sms to 111 ( vodafone ), for 199/-plan 1.5 G.B 30 Days

that sms received from your side on 5.09.2012 11.12 a,m

your request for activation of VMC 199 pack has been registered Successfully

than i am start using Internet form 5.09.2012 to 11.09.2012

and agion i call your Vodafone CSR ON 11.09.2012 AT 9.12 P.M ,I WAS EXPLAIN 21 minutes ( ref no. [protected] but he dis-connect the call , agein i call at 11.10p.m Mr. Ahkilesh ( ref[protected] he only take request.


Note = 5.09.2012 to 10.09.2012 Internet use mofr then 5000k


Bill CHARGE 2225 /-

excess bill charge and we 5 times call, & 3 time i go vodafone store, but no respond


sharad sonkar
mo. [protected]
kandivli -w
Mumbai no. 400067

This is Suyog Vasant Khedekar mobile no.[protected].
My plan is rental599+ 1GB of internet free every month for life time. I activate 3G RS750 plan which is unlimited including download(this was informed me when i took this 3g plan) while using this plan suddenly i got message stating that my downloading limit is complete, i was shocked, immediately i called customer service and the rep told me that surfing is unlimited and downloading is chargeable again i was shocked, i asked him to deactivate 3g plan, he told me to send message, hence i sent messsage to deactivate 3g plan to 111 and i received confirmation sms thats 3g plan is deactivated. So on my iphone that 3g symbol went and the old E symbol came back...so i thought my old plan is reactivated as there was no message from Vodafone that they are charging me 10paise per KB, perhaps i got this month statement and it says that my bill is more then 6700rs. Immediately i called customer service and informed him about the same...he said me to mail on this email id and they will reverse it for u, has he checked my plan and said that mistake is from vodafone's end..So i mail them and they revert me saying that its mistake from ur end and they cannot reverse the charge...

But you tell as a cx i know Vodafone internet plan then why will i pay 10paise per KB...I asked them to check my track record, still they are denieg...they are not willing to except it mistake from their end as they did not send any message to me that they are charging me for internet access

Pleas do the needful...

Suyog Khedekar

Vodafone — Address & name OF given cell no.

Dear sir,
I have details of this number pl. send me address & name of this mobile holder
+91 [protected].

Hi Sir,
Please send me the user name and address details of [protected] mobile no user n please send it as early as it is possible on my email [protected]@yahoo.in, i will be highly grateful for doing such kind of favour to me.

Vodafone — mobile number user name

please provide me with detail of the name of mobile user at my given e-mail id i.e [protected]@gmail.com ,mob. number is [protected].i would be grateful i[censored] blessed with above information as soon as possible.

Dear Sir/Mam,

Pls give me [protected] mobile no. user name only on my email id [protected]@gmail.com

Hi Sir,
Please send me the user name and address details of [protected] mobile no user n please send it as early as it is possible on my email symphony.[protected]@rediffmail.com. i will be highly grateful for doing such kind of favour to me.

hi sir,
please send me the user name and address details of [protected], on my email [protected]@gmail.com, i will be highly grateful doing such kind of favour to me..


thank you...

Hi Sir/Mam,
Please send me the user name and address details of 0 mobile no user n please send it as early as it is possible on my email symphony.[protected]@rediffmail.com. i will be highly grateful for doing such kind of favour to me

let me get the information 1st than i will give my feedback sir...

hi sir,
please send me the user name and address details of [protected], on my email [protected]@yahoo.com, i will be highly grateful doing such kind of favour to m

Vodafone — surrender of number

Hi,

I would like to surrender my vodafone post paid connection [protected]. I don't want to take this connection due to some personal issues. I was asked to mail you reg this. Please de-activate this number as soon as possible.My alternate number is [protected],

Vodafone — FRAUD CALL

GETING ALTERNATIVE CALLS AT MIDNIGHT TO OUR FAMILY AND USING BAD WORDS AND TRAYING TO REDUCLE FRO THIS WODAFONE NO [protected]

Vodafone — Required information of fraud call

Hi,
My vodaphone no id [protected].
Today we have recd a farud call from cell # [protected] for claming a reward 50000 Rs/-
So we required the information of this number of my Airtel Number : [protected]

Thanks,
ASI Devender Yadav

Vodafone — fraud call

sir i am vivek singh i am regular from vodafone but i have recived every day 2 to 3 hunderd this no [protected]

Vodafone — Fraud Call

I had a missed call on my vodafone cell number from [protected] . When I called back the person introduced himself as Vijay Sharma from Vodafone and said that my cell number is seected for a lottery of 25 lacs from Vodafone company and gave me a number of Mr. Akash Verma [protected] to get further details of the lottery. I realised that these numbers are international numbers and they are trying to fool me.

I would want Vodafone to take egal and strict action against such callers.

Rajeev Jain

Hi , I am Rahul tiwari from delhi but now i am in aachen , Germany. Yesterday on[protected] i also got a missed call from [protected] at 18:04 and they said that they were calling from mumbai vodafone national office and i have a lottery of 25 lakhs and they wanted my account number. Then i searched on the net about the no and i found various other complaints about this no. Please check it and resolve the problem as soon as possible.

Vodafone — Fraudulent calls

I received 2 missed calls from +[protected] on my phone +91 981XXXXX14 and when I called back, the caller claimed that I had won some lottery and wanted my details. I disconnected the call but it has brought me under lot of trauma as what the user can access on my phone with the way technology today has progressed. I would like to know how to stop having such calls.

I do not know what Company /product names to be placed here but since it relates to my phone calls, I have to place my operators name. Whom should I approach, TRAI or operator ? Please advise and revert on this post.

Thanks,
Alok

Vodafone post paid mobile — exorbitant and fraudulent billing

I have been a customer of VODAFONE since last 5 year or more. In 2005 I went to Italy and before I left India I paid Rs. 3000/- to avail international roaming. But, when I reached Italy I could not make a single call or I received any call from India. After I returned to India I contacted Hutch care who assured to enquire the matter but till date I received no feedback or the money. This is how I was cheated by Hutch - now VODAFONE.
Another case at present - I received bill for 6238.00 for two months which is nothing but absurd as I was and am in West Bengal since 10th april, 2009. I filed complaint with VODAFONE customer care which resulted in nothing. I want TRAI should independently enquire on complaints filed against mobile phone service providers like VODAFONE or AIRTEL or OTHERS.

Vodafone Postpaid Mobile — asking more money for mobile phone disconnection

Dear Sir ,

pls refer below mention mail which i have send to vodafone nodal officer

detail are :

Dear Ajay,

Pls Look into this trail Mail, I’am Following this mail and not Getting satisfied answer from your Company.

For your Information : I having two Mobile connection , mobile Number [protected] and [protected]. Due to unused of the mobile number [protected] I have make request for disconnection on dated 07th sept09. But till today it’s yet not disconnected and your team is asking for more money for disconnection. I have request them to adjust the aprox Rs 200/-( 142+ oct months 07 days of rental) from my security deport( Rs 300/-) and rest Rs 100/- to be refund to me(refer below mention mail for details). But your team is asking more money to disconnect.

Also on dated 31st Oct 09 my another number [protected] is inactive by your team without proper information. Then at 04 pm of 31st oct I had gone to your pandri ( Raipur) office and meet branch manager Sazia Habib and describe my Problem , and I’m agree to pay aprox Rs 200 which is actual amount of my bill of mobile number [protected]. Then my another number activate and she assure me that “ our team member will come to you to resolve this problem & collect payment”. But till today no body come to me to resolve this problem.

Again My Mobile number [protected] inactive by your team on dated 03nov 09 and after 7.20 pm I have gone to your Pandri( Raipur) Office and meet Mr Swapnil and sandeep and again describe my Problem to resolve this but they ask me to pay more money for mobile phone disconnection of another number of[protected].

Now my mobile number [protected] is showing as Invalid SIM.

I’am not fully satisfied with your Service , request to pls disconnect both my mobile number [protected] from today(04th nov 09) and[protected] from 07th sep09. And send your executive to my mailing address to collect your respective payment for both mobile with adjustment of Rs 600/- security deposit( Rs 300/- Each S.D deposited by Me) and provide me the closer letter/ Disconnection letter for both connection as soon as possible and I’am going to take your competitor’s connection.

Also during my Life period I will never take a Vodafone connect nor refer anybody to take Vodafone connection for facing such type of issue.

Summary of Problems
• There is too much disconnection/ Miscommunication in between your cc executive and your branch executive. What’s are committed by your cc executive are not accepted by your branch executive & vise versa.
• Network coverage is too poor @ Raipur.
• Executive is asking for more money for mobile phone disconnection.
• Without proper information/justification mobile number is getting inactive( mobile number-[protected]).
• Above all my blood pressure is getting high .



Waiting your Positive revert !

few days back i got the call from vodafone regarding BBM SERVICES activation which is of Rs 399 nd after activation they generated the bill of rs 9428 by making foolish excuses which i hav not done at all they were not listining to anyone plz help me out i m very much depressed bcg of tht

In this day i have an Bill see Rs. 115/-
But how it can possible ? My billing Plan is Rs. 199/- In this offer i have an 199 minutes are free . so where are the free minues ? U can just put up Rs. 115/- How ?
My billing date start now 4- Nov to till date, Only 4 days.
In 4 days we are not talking to cross free minutes (199)
so pls send me detail

Hi.. i am a customer of vodafone with mobile no [protected] and was offered an add on connection 2 months back.The executive offered me free calls in between the two numbers and told me that no bill will be charged for ist 6 months as it will be a testing time for u to assess our services.In 2 months i got bill of arround 3500 Rs in which most of the charges were of those between the two numbers.I contacted the customer care multiple times,send e-mails to the company but no body did bother to liten to me.My calls have been barred for last 1 week which has given me a lot of trouble.kindly help me to deal with such irresponsible people.
thanking u in anticipation

My name is shahid i had 199(2gb) activated in my mobile no.[protected] & on 6th jan 2012 i deactivate it and get new plan 499(unlimited) but when i get 2 know the bill it is huge 10456,how can this usage b as i have unlimited plan & more importantly my credit limit is 6200,so how can my bill goes beyond that.this is cheating,plz help.
contact:shahid
mobile:[protected],[protected]

No response yet, its been almost a month. In the end i paid the bill due coz i cannot make calls until i pay.
As they said happy to help, they helped me alot...
Even though they are helping by customer care executives which i cannot connect...if i have to change my plan first i have to waste my tym trying to call on customer care executive, then g ot to know i cannot connect to customer care executive y u provide these services when they are not even active. Just coz i low dynamic credit limit i am facing this problem...they provide services to rich ppl only...

Sir,
My.no. is [protected].
I am charged extra for this bill period. I have used 479 MB and it is showing more than 580 MB. Before 48 hours of bill I have checked data usage and it is showing 479 and same amount before 24 hours of bill.
Their system is telling wrong information.
I want extra charges to be taken back or please provide me with my porting code as my no. is allocated to internal services by.Vodafone. please call me b/w 2-6.0 PM.
Thanks.