Vodafone India Complaints & Reviews

Due to not being well, today at 10:25 am, I did vodafone online prepaid mobile recharge on mobile no. [protected]. The mobile recharge didn't get successful and the amount of Rs 222 was deducted from my ICICI account no.[protected].

My Transaction ID is MICI[protected]
Payment Ref. No. prodcit9880315

When I contacted the customer care service for the same at 10:31 am, their representative Mr. Naveet told me that I will get balance withing 4 hours. After waiting for more than 5 hours, when again I called Vodafone Customer Care Service at 2:19 pm, their representative MR. Sunil Kumar told me that online recharge is not being done and my money will be refunded within 7 working days. When I asked him to transfer the call to his supervisor, my phone line was cut.

My question is if their online recharge was not working, why there was no communication on site through highlighter or scrolling message? Why they accepted the payment?

Due to not being well, I did online recharge but rather getting my mobile recharged, I got mentally harassed by them. Now I want proper explanation from the Vodafone Company side and compensation on this matter.

Kindly take the matter seriously and do the needful.

Regards
Ritesh Kumar
Mobile no. [protected]

Hello Team,

Please be informed that under portability i got converted my phone from aircel to Vodaphone( [protected]) from south ex part-1 vodaphone store last year. I submitted the documents that very day and my number worked fine for 15 days and i got a message saying that your number will be barred submit the documents at vodaphone stored and within 2 hours my vodaphone number services were terminated.
I went again on vodaphone store and submit my documents to ms kavita ([protected]) saying if ANY ISSUE IN FUTURE MAY CONTACT HER.
My number was working fine from last year but suddenly i got following messages yesterday..
''Outgoing calls on your Vodafone phone will be barred due to non submission of documents. Pls submit your documents in 48hr to avoid Outgoing Services.''
Within 2 hours my outgoing services were barred while it was 8'o clock in the night and i called for times customer care number and all were liers said they will arrange a call back but no body did and also said that the have lost my documents (such a poor database). And in the later late night very day my outgoing and incoming both were barred. I missed my office and all important calls due to which got loss of 50000.
I just wanted to request please take a action against vodafone store based in south ex they befool people and as already i have submitted my documents last year y shud again face all the troubles..?
please help.

Please contact me on [protected].

I have made a payment of Rs.60/- on 13/04/2012 for recharging my Vodafone mobile[protected] . But till date talk time is not credited to my mobile acount.
Please take necessary action and arrange to credit the balance to my mobile or reverse the payment to my ICICI A/c.

The details of my payment is as follows:

Biller Details
PREPAID MOBILE RECHARGE
EURONET WORLDWIDE INDIA PVT LTD
WEST QUADRANT, II FLOOR,
ILFS FINANCIAL CTRE, BKC, BANDRA - 400051



Customer Details
[protected]
Payment Details
Payment Id [protected]

Amount (Rs) INR 60.00
Date of Payment 13/04/2012
Debit Account[protected]
Payment Status Success
Payment Remarks

regards,
Ramesh Mukherjee
ramesh.[protected]@adityabirla.com
[protected]

Hi,

I have purchased Rs 50 Vodafone Mobile Recharge Card but the Secret Number got damaged after scratch. The serial number of the card is[protected]. Please send the secret number as soon as possible to my mail (shanavas.[protected]@gmail.com) or my mobile number ([protected]).

Thanking You,

Shaan

sir ,i have missed some no in my phone memary.i think be checked back three month in coming calls i traced want no so what a process they my problam

Dear Sir,

I have been calling your customer service for the past so many days, but im never satisfied with the customer service. Advisors working with Vodafone does not know the value of there customers. Last Month i went to the Vodafone mini store in nallasopara (w) to activate my BIS on my blackberry phone. The Lady at the vodafone store said that i had to send an sms (ACT399) i was informed that the service will be activated within 4hrs. I waited for 24 hrs, My service was still not activated, i went to the same Vodafone mini store she spoke with someone and said that i will have to pay her RS 399 and she will activate the service through ERecharge.... After she recharged my service got activated within 5 mins. But after few minutes balance of Rs 399 was also deducted, that means for activating BIS for 1 month they deducted my balance twice (RS798)... I called the customer service about 10 times for the refund, but they were asking me to get the refund from the same Vodafone mini store and when i went to the store they said that the customer service has to refund the amount....Finally i gave up... The only reason im not changing my service provider is because of the network

Please find some resolution to my issue and if possible pls email me at [protected]@gmail.com

Thank you,
Sabby

My Netcruise Number is [protected] (Pre-Paid Data Plan), After balance expiry I recharged my netcruise on 9th April, but my services were not activated after complaining to Vodafone customer care. I was told that services will activate after 16 hours, which turned our to be false.

I kept chasing the customer care every day till today 13th April, but my services are still not active and nobody has even answered me the time it will get activated. Rather Customer Care Says that it can activated anytime.

This is ridiculous treatment to customers and clear indication of negligent attitude my vodafone management. I believe they have worst support staff as they dont provide any clarification on any issue.

respected sir ,
i lost my sim from last one month , somebody is misusing it so please block my sim as posible quickly . my sim no. was [protected]( my name is kiran kothiwale, my alternative mob no. is [protected])

I lost my phone and asked for a sim replacement for [protected] at the Vodafone helpline on 20/03/12. Inspite of several calls going on for more than half and hour each, I have not received the sim card at the mailing address. Vodafone claims to have delivered it 3 times already and their agents disconnect my call several times when I call for my issue. They have also activated my service again and again without my consent though I am yet to receive the sim. Instead of looking at the defiency with their courier service, I have been asked to go to the Vodafone gallery but not let me know that a photograph is required for my complaint there. Hence again my visit to the gallery has turned futile. Even if I want to port the service, I am forced to first get the sim card as the porting request can only be done by the vodafone number. This is disgusting and torturous. Pathetic service received. I really need my sim card delivered urgently. Neither the Customer helpline nor the Vodafone gallery person have taken any ownership to resolve the issue.
3 Complaint numbers for the same issue :
20/03/12 : [protected]
26/03/12 : [protected]
30/03/12 : [protected]

dear sir , vodafone service was charge me 90 Rs. for VF MOBILE CONNECT which not used every month
and last three month i was deactivate VF MOBILE CONNECT FROM thane gallery and one more MISC. charges Rs. 150 .
so please take action .
my mob. no. [protected]

I am using Vodafone since January 2010 as prepaid. Than I got call from the company that I am a genuine customer and they advise me that change my plan from prepaid to post paid and I will get the bumper prize i.e. Samsung mobile, laptop, or L.C.D TV. in the bills payment. First bill was nominal and I was agreed it was good and I was happy that time but when I got the second bill they had directly charge 200 Rs. for flash massage and I had made complaints and visited the Vodafone store at church gate Mumbai. There I contact with Mr. Karan he had talk in such a rude way as he is the owner of the company than I talk with Mr. Mahesh he was executive he was roaming in the store he just talk that I am beggar and went to their store. Than I had complaint on customer care at 111 they said they had noted and will take action and refund the charges but nothing I got I just waste the time and money. Than I waited that one day will come and they will improve the service but not. even I got beyond bhayender they charge roaming charges. Now I am fade up of the company. Now I want to port out from the company and I want to change from Vodafone to Tata docomo. I visited Tata docomo gallery at thane (west) they cooperate me and said to submit the document in that they want full and final payment of last two bills so I visited again the Vodafone gallery at thane (west) near malhar cinema on Monday on 09.04.2012 there I had taken the token and the number was 109 I was called by Mr. Sumit and I said I want to port out from Vodafone so I want to hard copy of bills so he first deleted my facilities which are given by the company and said they are not able to submit the hard copy you can call to customer care and get it the I meet Mr. Hamza he was roaming here and there as he was the head executive and I also requested him to give me hard copy he also rudely reply instead of convincing the customer not to port out they misbehave. I had still not got the copy and they are charging me the calls at a very high rate.
I request to the Honorable court help and make me change of company from Vodafone to Tata docomo as this number is with my relatives and business associates, business executive that why I don't want to change my number. My number is [protected].