Vodafone India Complaints & Reviews

ACTUAL PROBLEM :

Problem 1:
My Vodafone postpaid number, +[protected] is getting suspended frequently without any request and without my knowledge . First it was suspended on 8th Aug 2012, Then on 29th Aug 2012, then again on 03rd Sep 2012. May I know the reason for this action ? Payment had never been the issue then why is this interruption of services happening at a regular interval ? This has happened for the Third time now and is still in suspended status. I need the reason for this action and a clear action plan. I Have been using the Vodafone services for past 6 years and this is complete breach of trust towards the Vodafone relationship.

Problem 2:
They also charged me additional 99 Rupees per month for 11 Months without my request on the name of Vodafone live which was not required because i was already subscribed to full Blackberry Enterprise Services (BES Services) of 899 Per month. Which i complained earlier as well.


This as per my understanding comes under CHEATING, VODAFONE IS CHEATING CUSTOMER, I am paying for the services and i am not getting the services as per expectations.


NOTE : Please refer to below email communications with VODAFONE and the people i have already highlighted with. Still no response. I Need the answer from VODAFONE of for why are they suspending the services without my request when payment has always on time. This has happened for the Third time in this month. I use this number for my official Blackberry enterprise emails interruption to which is concerning for me.

Contact Details :
Neeraj Singh
Email Address : Neeraj.[protected]@gmail.com
Alternate Contact : +[protected]or) +[protected]





[protected] Forwarded message[protected]
From: Neeraj Singh <neeraj.[protected]@gmail.com>
Date: Tue, Sep 4, 2012 at 12:17 AM
Subject: COMPLAINT - VODAFONE'S in responsive and irresponsible attitude of customer service and support.
To: corporatecare.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com, Sheryl.[protected]@vodafone.com, surekha.[protected]@vodafone.com, vittorio.[protected]@vodafone.com
Cc: [protected]@indiatimes.com, Neeraj Singh <neeraj.[protected]@gmail.com>


Team VODAFONE,

This is a clear picture of your in responsive and irresponsible attitude of your service and support, While am still trying to get the reason and support with regards to my complaint raised about my number getting suspended frequently without my knowledge and request. Please understand the practicality of this as I am using this number for my official Blackberry corporate emails.

Again on 3rd Sep 2012, My Number got suspended for the third time and is still suspended. Everyone from copied on this email from VODAFONE has been NON-REACTIVE and are not able to provide support.

Hence, I have also Submitted a Consumer Complaints (Indian Consumer Complaint Forum) - Neeraj Singh31 on Sep 3, 2012 which I am still waiting for response .

Team (TIMES Group) – May I also appeal and request your support in highlighting this issue further under your READERS Grievance column of your daily issue. Please refer to the email chain of my previous communication with Vodafone below.

NOTE : May I also request an immediate focus and assistance on this issue, If any one on this email are not the authorized then your direction would be highly appreciated.

ACTUAL PROBLEM : My Vodafone postpaid number, +[protected] is getting suspended frequently without any request and without my knowledge . First it was suspended on 8th Aug 2012, Then on 29th Aug 2012, then again on 03rd Sep 2012. May I know the reason for this action ? Payment had never been the issue then why is this interruption of services happening at a regular interval ? This has happened for the Third time now and is still in suspended status. I need the reason for this action and a clear action plan. I Have been using the Vodafone services for past 6 years and this is complete breach of trust towards the Vodafone relationship.



Regards,
Neeraj Singh
Email Address : Neeraj.[protected]@gmail.com
Alternate Contact : +[protected]or) +[protected]



[protected] Forwarded message[protected]
From: <neeraj.[protected]@gmail.com>
Date: Fri, Aug 31, 2012 at 8:08 AM
Subject: Complaint Response - Re: Regarding reactivation of the Services [REF:[protected]]
To: corporatecare.[protected]@vodafone.comvo, vodafonecare.[protected]@vodafone.com, Sheryl.[protected]@vodafone.com, vittorio.[protected]@vodafone.com, surekha.[protected]@vodafone.com, Mr Neeraj Singh <neeraj.[protected]@gmail.com>

Team Vodafone,

I would appreciate if you avoid giving incorrect statements. I am sorry to bother everyone but I just cannot get away with this unless and un till I get a valid and acceptable answer.

I would appeal to everyone copied on this email to have this checked again and help me get a acceptable answer to my question. Please read my email chain clearly and verify the records correctly by a mature and responsible person who would not provide a incorrect statement just to cover the mistake.

Vodafone says, My number was suspended twice this month due to Pending un billed payments, which as per my understanding is INCORRECT and they are only saying just to cover there MISTAKE. Vodafone is CHEATING.

If what you said was correct, Please help me understand, why was my number disconnected twice first on 8th Aug ? When the Due Date was for 19th Aug ?? And then on 29th Aug when already the payment was done. There is no connection at all.

Your statement is completely misleading and Incorrect. It so Unfortunate that Vodafone can do to get away with the customer concern without even bothering to understand the problem and trying to get away by proving a vague and incorrect statement.

- 8th Aug - Phone got suspended first without my notice and request (Payment was clear that time and next payment due date was 19th)m

- 19th Aug the Payment was done.

- 29th Aug - Phone Suspended again, without my knowledge (Read above line).

Now can anyone let me understand how are you relating the problem raised with Payment ?????

TEAM VODAFONE, LET ME ASK YOU AGAIN, I NEED VALID JUSTIFICATION AND NOT A INCORRECT STATEMENT, PLEASE.

Sent on my BlackBerry® from Vodafone







From: Vodafone Care <corporatecare.[protected]@vodafone.com>

Date: Thu, 30 Aug 2012 18:28:41 +0530

To: <neeraj.[protected]@gmail.com>

ReplyTo: <corporatecare.[protected]@vodafone.com>

Subject: Regarding reactivation of the Services [REF:[protected]]



Dear Mr. Singh,

Thank you for your email dated 29/08/2012 about reactivation of the Services for your Vodafone connection [protected].

We apologize for the inconvenience caused to you.

With regard to your concern, we regret to say that, your number was suspended due to Unpaid Bills as you have made the payment on due date only, you have to make payment before due date, as per our records we have received the bill payment post services were suspended.

In future, kindly make the payment before due date.

We wish to inform that, incoming and outgoing services have already been activated for your Vodafone number w.e.f.29/08/2012.

In case you need further help, do call or e-mail us. We will do our best to help you.

Happy to Help

Deepali Gujar

Vodafone Corporate Relations

Contact numbers

Vodafone care: 111 or +91-[protected]

Fax number: +[protected]

E-mail: corporatecare.[protected]@vodafone.com

Website: www.vodafone.in









[protected] Forwarded message[protected]
From: Neeraj Singh <neeraj.[protected]@gmail.com>
Date: Wed, Aug 29, 2012 at 5:01 AM
Subject: COMPLAINT - VODAFONE - [protected] - Post Paid.
To: corporatecare.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com
Cc: Sheryl.[protected]@vodafone.com, vittorio.[protected]@vodafone.com, surekha.[protected]@vodafone.com

Hi Team VODAFONE,



This is with to bring to your notice about the inconvenience causing to me due to Vodafone service and customer support, and would request your immediate attention and support on this.

This has happened twice in this month that My Vodafone Number was SUSPENDED without my prior notice and any Request. Still my number is SUSPENDED. Twice in this month this has happened.



I want to know WHY ? (I want all the answers for the question below ):

- On 28th Aug 20122 why My VODAFONE – [protected] was suspended , without my request . (Twice this Month).

- When I called the VODAFONE CARE to find out the reason and support, They specified the number has been SUSPENDED with NO SPECIFIED REASSON.

- When I Asked the VODAFONE Senior Executive to create the case for this and have this rectified, He said NO IT IS NOT POSSIBLE to create the case as the number is SUSPENDED. And he Cannot DO ANYTHING.

- Why I am highlighting this is because this number is linked to my Blackberry Official emails and that is important for me. I cannot compromise on that.





When I Do payments on time, There are no issues in that, So why is that I am not receiving a better service , That is All I am asking for, Is that not Doable ?



I Have been using this number for about 6 Years now but never received any good support from VODAFONE. So my Question is Are we paying for the service or are we paying for only inconvenience.



If you Agree the INCAPABILTY to provide BETTER service and support, Please let me know I will look for the other options. Is That what you can provide in return for my Trust which I had with Vodafone for 6 years ? This is the Last Try for HELP and Asking for Better Service and support.



I just DON’T Want to call VODAFONE CARE helpline, It is just a PAIN.





Regards,

Neeraj Singh

Mobile : +91 [protected]

Alternate Number - +91 [protected]

Whomsoever it may concern,

I'm still finding a lot of difficulties with your service. Today evening I got a call from your executive, and number noted as [protected]... They are just playing fool with me.. I had my gmail account and my official account separately configured in my BlackBerry Bold 9790, finally after they called and modified, I am unable to connect to separate email ID. Now that it is configured under Message category under menu option. What is hell is happening with your service... Now that they just disconnect my call to support.. I have been with you quite a few times and now I have planned to file a class action compliant against the vulnerability and the time I so far spent so far with your support executive. I have got plenty with my side who have the same issues. This is hell ridiculous services I have been through. Did I ask you to call me and delete my configuration in my mobile?????? I am helpless now..

Thanks,
Merwyn

hello sir,
This is with reference to above said matter. I Prashant.G.Dahikar having vodafone mo.no.[protected] with postpaid connection from past 8 - 10 years. I have activated FnF facility from ur company since last 3 -3.5 years. Unfortunetly between the period of last 8 -10 months the same service has been disconnect by ur company without any prior intimation, but the charges of this facility has been charged regularly every month and i paid regularly.
I make complaints so many times to 198 and ur vodafone care center at Ashaok sq. nagpur. But their is no response from ur company side. Now the current position is that the same service (FnF) activated from last 1-1.5 months .
I bare the economical loss of Rs 250 - 300 every month against ur unprovided service from ur side. In short i want to like to ask u that how i bare the same cost averagly for 10 months i.e.Rs[protected],and repeated mentaly harrsment to me by ur company executive of 198 and ur vodafone care center as above said.
I will wait 10 - 15 days for ur reply from ur side.By that time I will go to consumer cout regarding this matter.
I am ur so old custmer but I have no choice to do this..

Your fathfully....
Prashant G Dahikar.

This is in regards to the pathetic services provided by VODAFONE.
Despite of timely bill payments made the services are frequently discontinued with out prior notice or valid reasons.
I am using the blackberry corporate services for business requirement(Very Critical for me to be connected to internet & email ), the vodafone services gets disconnected frequents(Recently on 8th Aug, 29th Aug & 3rd Sep 2012) later i need to walk up to the vodafone store and get this activated.
No empathy shown or urgency displayed by any of the higher authorities to address this issue(Emailed CEO Several time) however this persistently occurs.
No idea what they want and how is this getting deactivated however this is building frustration & also impacting my work financially.
Mind you that there were no late payments made by me or never defaulted in the same.NO REASON GIVEN FOR DISCONNECTION.
Phone no: [protected](Not working currently, i need to go to store and get connected to the world)
Request you to take strict action against the same.

Regards,
Neeraj Singh
[protected](Not working)
Alternative no: [protected]

on 28th august i call up in the happy
hours provided by the company , so i asked customer care executive
that this data usage is valid upto what time , then they replied
that"Its available for 28th aug , 12 AM . Again i asked another
executive to confirm the same and i got the same answer so i used
internet for just 10 min. and at that time Rs.50 were deducted from my
account , then i called up again and Mr Sunil , cust. care executive
replied me that it was by mistake , company has deducted my balance by
mistake and the amount will be re-funded to me within 24 hrs.
So i waited till 6 pm today, then i called again and asked for balance
refund , i was told to call after 4 hrs , as they were busy , after
that i called again then i got reply that call after 1 hr, they will
collect all details and then tell me.
Now when i called again they said to call in the morning.
I am too disturbed with vodafone service and assistance.now they are not refunding the balance.

Hi,



This is to inform you that Vodafone teleservices is the worst network that i never seen.They were cutting off the money from our account but still recharge will not come and if we call the call center guys and explain the situation they will say we will forward to our superior and they will put our call in hold for a long time(2hrs) and finally we are not getting either recharge or money back.This is how they are cheating the customers.And this is not the first time every time it is repeating the same.




Thanks & Regards,
M.Vinay Kumar.

This is Insane Vodafone customer care is getting worse day by day x-( they just don't care about people's time and hire some like Ramesh (198) whom i just spoke with who was very arrogant and not willing to give me any details of himself, nor he transferred me to his senior, put me on hold twice but started shouting and was just useless fellow of vodafone cust care. prior to this call i was talking to 111 they asked me to call 198 as my RC card PIN was scratched by mistake and mid of nowhere i got this coupon for a small RC.

See i Don't want to get into it i am musing my no as it is distributed everywhere in my contact circle.

Serial No. is[protected], i want this recharge to be done asap. Kindly check and i will forward this mail of misbehavior and hiring of i'll mannered people in cust care.

Regards,
Pooja Arora

I Have purchase Rs.30 Paper Recharge Card But Pin Number Is Damaged After Crash. Please Give Me Secret Pin Of This Card On My E-mail ID Or Recharge On My Number .

My Mobile Number And Recharge Card Details

Mobile Number:[protected]

E mail ID: [protected]@gmail.com
Serial No. Of Recharge Card:[protected]

Secret Pin: ?

hello
Am Dhanvantari with mobile number [protected] karnataka on the date of 31 st august i have recharged with 40 rupees 3g internet balance in online with my icici debit card from the vodafone web site ..money was deducted from my bank acount and i got a mail recharge was succesful and i didnot get any internet balance. Regarding this i called customer care four or five times they said you wil get in one hour of time . 3days completed stil now i didnot get any balance please take action on them and return my money to my bank acount. Am sending the mail what i got from the vodafone after recharge.


Dear Dhanvantari,
Thank you for purchasing through the Vodafone Online shop. Your order details are mentioned below:

Order ID : o61898086
Payment Transaction ID: MICI[protected]
Date &amp; time of order : 31 Aug, 2012 17:01:13
Order Amount : Rs. 40.0/- Only

order details:


Online Recharge
Name: Bonus Card 40
MSISDN: [protected]
Amount: 40.0
eTopUpStatus: FAILED.


In case of failure of the transaction the amount will be credited in your respective bank/credit card account within 7 working days from the date of recharge.



To verify the transaction visit:
https://shop.vodafone.in/shop/rechargeOnline.jsp?cid=kar

To Register on My Vodafone Please Visit http://www.vodafone.in/pages/myvodafone.aspx

You Can also Dial *111# (TOLL FREE) and get your account related information like Best Offer, Balance, Last 3 Calls, Last 3 Deduction, Last 3 recharge, Data Plan & Bonus Cards.

Happy to help,
Vodafone Care
Email: vodafonecare.[protected]@vodafone.com
WebSite: http://www.vodafone.in

hi sir,
following no i.e [protected] vodafone gsm is unnecessary abusing and giving threats .he also using 10 diffrent numbers .
plz act as early as possible.thanks in advance for ur help..

your;s
my no.[protected]

Some one has told me that a postpaid connection has been taken on my ID by someone else.I may request you to cancel that phone. I will not be responsible for that. That Id has been stolen on 28 th of May 2012 in my near by area . AN FIR has been lodged in Khandsa Police choke Gurgaon for that. You are requested to kindly close the vodafone postpaid phone. I wiill not be responsible for bill and other thing. My ID is as under
Sanjay Kumar s/o Sh. Hemraj Pahwa
4/81 Shivaji Nagar Gurgaon
DOB[protected]

Mail below sent to Customer care - Vodafone Karnataka
**********************************************************
Hi,

Two weeks back I took a Vodafone Prepaid SIMCARD(No.[protected]) from the following dealer:


Misry Communication

412/2 Hennur Maruthi Nagar, 4th Cross
10th Main, HBR Layout, Kalyan Nagar
[protected]


I have paid 60/-Rs and my ID proof along with my photo.

After two days of activation I received a message from Vodafone that documents are not submitted. However, the dealer above is claiming that documents have been submitted to Vodafone.

The dealer has been following up with some middle men or someone in vodafone for last two weeks but no resolution.

Now the situation is such that I have take another card from another store.

However, I would still request you to atleast get me my ID proof copy and Photo from the above dealer or vodafone and collect the SIM CARD(which is with me). I will not be using this number ([protected]) anymore.

My objective and concern here is to prevent misuse of my ID proof copy and photo ID which currently is not traceable after submitting to the above dealer.

I would appreciate if this issue is tracked down and my documents can be returned.

Thanks & Regards,

Vasant Variar

I had requested internet plan to be activated on 7th August but it still was not activated and had to call back on 12th and activate it because of which I have been charged and this not being my mistake I am not ready to pay for it. Plus I was told that I will not be charged if I use Vodafone Live which is also an incorrect information and has caused a lot of inconvenience to me.

I am Vodafone user since many years, now I want to transfer the ownership of my Vodafone number -[protected]. I submitted the request before three month to Vodafone store, Uthkhana road Nagpur (M/S)
But store manager Mr Rishi Yadav ([protected]) and store executive Mr Roshan ([protected]) did not submit my request since two month.
I took help of Vodafone costumer care i.e. complain number [protected], [protected] but those people didn’t help me to resolve my problem.



Regards
Rajeshkumar Meshram
Nagpur
[protected]

i am writing to draw the attention of all concerned people about the fraud practices of Vodafone to cheat the customers and making money through illegal ways. i am sharing a few incidents
1. unnecessary charging std call rate on local numbers as well.
2. extra and highly charges on local and std sms
3. amount not being crediting to some wrong unfunctional mobile nos. and not transferring it back

these all incidents has put in a shock, how can we allow these companies to cheat us so easily. is there no way whereby we common people can get justice without any botheration to us and without us wasting long hours to debate with their uncooperative, insensitive, dumb customer care representatives, what an irony- we call them customer support but they are our real patience testers, these people just don’t listen to customer complaints, don’t even give us clarity on issues. let me give an example, yesterday i made a 2 std messages and i have been charged Rs. 5 for normal std 2 line message and when i enquired from customer care and wanted to know why i have been charged so much for a message then at first they said their system is not able to see any transaction. i again called them up after a few hours to check the status of my complaint then i got a stupid reply from the customer care that i had sent an international sms with some no. starting 00.. i told them it is absolutely incorrect and even told them the nos. to which i have sent the sms, but the person on the other side was not at all seems to be of slight interest in helping me and addressing my complaint, after debating for a few minutes i asked them to share the isd no. to which i have sent the message and then they had no answer,, it was all lie which was I have been told.

now today, i decided to put this complaint on this forum, as i believe the authority would take some action and will come forward to help us. for how long all this fraud will happen with people like me???? we need to find a platform where we can put our voice and we are heard....

narayan dutt kaushik
Vodafone user
Mobile no. [protected]

Hi.

I suffer with maximum call drop experience during the day with no improvement observed.
Need to make 10 attempts before connecting to anyone which is becoming unbearable and the worst experience is "When i contact Vodafone to complain about my problem on 1st September mentioning - " I have major call drops" the agent replies - "I don't know what is call drops"
My call drops during the conversation with no callback from vodafone

Surbhi Khanna

• I have vodafone Corporate Connection taken in 2010 the credit limit for which was fixed at Rs. 1900.
•As per my understanding , a postpaid customer shouldn’t be allowed to overshoot or overspend beyond the agreeable limit, i.e. the credit limit.
•To my utter surprise, I suddenly find my unbilled amount shoot up from Rs 248 on 14th August to Rs 1800 on 16th August 2012(an almost quadruple increase!!).
•I have then found this growing continuously to above Rs 2000.
•My outgoing facility was then barred on 19th August 2012 finally and subsequently I receive a call from the customer payment section that I have to make a payment for a minimum of Rs 2100 before I could use the facilities of vodafone again.
•On speaking to the Call Center Executive, I was mad to understand that vodafone calculates all the charges as per regular benefits and then applies for any of the special benefits availed by the customer like free calls/internet charges while the final bill is being generated at the end of the customer’s billing cycle.
•In my case, as I had not availed any such special packs, so I am pretty sure I would end up shelling all these unnecessary extra money just because of the erratic way in which Vodafone calculates the bills.
•The agony which has been created due to the disruptive/discontinuance of necessary facilities has caused great pains to me.
•The final bill generated on 27 August 2012 was of Rs 2488

My postpaid mobile number is [protected]
Please help me in the proper direction!

Regards
Suchit Khedekar
[protected]

this is too much , even after trai has removed the sms limit vodafone has sms boosters that give only upto 100 sms n not even 200 ,, all other service providers atleast give 200 , if nothing will be done against this i am gonna port to airtel

i have recharged vodafone mobile no[protected] with 555 on 6th aug 12.recharged by vodafone site.
details are below:--
Order ID : o57353509
Payment Transaction ID: MCIT[protected]
Date &amp; time of order : 06 Aug, 2012 16:39:52
Order Amount : Rs. 555.0/- Only
but after payment deducted recharge on mobile not succeed and stated the message ur refund will be granted in 5 days.
but still date refund not granted.so i have contacted vodafone they told me refund granted on 7th aug 12.
they blemming on axis bank but bank officials sent me mail and told its vodafone fault.
vodafone not granted the money that's why money is not credited by bank.

It so happened that while i was trying to pay the bill online for my mobile number [protected], it showed an error and i repeated the action thrice leading to excess payment of 3300. When i spoke to the customer service, they said it cant be reimbursed online and that its a long procedure and would take a month before they could post me a check with the same value. The person named Mohammed was insisting on letting the amount get adjusted against future bills. And when i demanded to speak to the floor supervisor, he adamantly hung up on me. I have been a so called valued customer since the past 5 years plus and this is the service they render. I want my money back and discontinue their service......but the question remains...how/?