Vodafone India Complaints & Reviews

I have complained almost 6 times now about poor vodafone network (not restricted to just one area). I am facing this problem wherever I go. Everytime I call them they say select manual settings, I have done this so many times but no improvement. And now who ever tries to call me doesn't get connected to me and also gets the message number switched OFF?? I never switch off my number, then why the hell this msg. I am losing business because of this issue. VODAFONE you must be reading this.. Contact me asap to get my details and resolve this issue. I am so frustrated with your terrible service.

Hope I receive a response soon, or else will post in your Facebook and Twitter.

Thank you.

I bought a vodafone prepaid sim ( [protected]) on 5th july 2012 from a retailer in bangalore, done all the documentation , submited my voter id card xerox copy(Delhi' voter id card) photo and fill all the information regarding. After 15 days got a msg frm vodafone to submit documents again , inquired abt dis frm retailer frm whom bought d sim, he told me its submitted already. after 1 month got d same msg frm vodafon nd my no got barred i.e m not able to dail nd receive calls snd msges nd all.I have 55 rs balance also in it... I submited my id froof nd photo again to retailer, next day dey cancelled my sim card registration nd alloted to someone else. When i visited d nearest vodafone store dey told me no is alloted to sumone else nd ur balance cn't be bring back unless u go for postpaid sim . Dis is hw dey run dis company, makin coustmer fool nd suuffer a lot. Disgracefull, pathetic

Dear Sir/Maám,

I am a regular user of Netcruise-[protected] for more than a six month. Usually i recharge for RS 801. On Aug 11 , i went to my retailer and asked for low Tariff,i called up Customer care department from his Vodafone retailer cell no -[protected](Umesh Gowda) between 7 .15 PM and 8 PM m(several time). The customer care person informed me that for a recharge of 348 rs, a user can download up-to 500MB and after that speed will get reduced automatically however i can used up to 30 days.
Then we have confirmed again before he recharge my vodafone net-cruise. However it was not working from yesterday night(because of download complete 500 MB download). Yesterday night, i called Vodafone customer care officers,Salim pasha and Rafeek (Bangalore based vodafone customer care executives), both of them were rude and not provided any information needed. I request you to check vodafone recorded voice calls from [protected] on 11th August(between 7 .15 PM and 8 PM) to your customer care regarding Taiff Discussion. I woul like to lodge a companint and expect to resolve this with in next 48 hours. This is a clear case wrong communication on Tariff and Vodafone has cheated me . Request you to resolve this at the earliest.


Thanks
Lal

Hello Vodafone Services,

I have online recharged of Rs,351/- on 09.08.2012 through my SBI Debit Card No.[protected] on my Vodafone no.[protected]. Amount has been debited from my A/c No.[protected] but not credited yet in my mobile. So please let me know if amount has been deducted from my account so why i didn't get any recharge in my mobile. Its a hugely request to Vodafone Online Services eighter recharge my number eighter back my money. its a loss to me.



Thanks & regards
Samriti
smriti.[protected]@gmail.com
[protected]

I am a pre-paid customer of vodafone for several years, with cell phone number [protected].
Suddenly, yesterday, that is 11 august 2012 i lost my network coverage. So i went and got my sim card replaced from their gallery at nerul, new mumbai. They promised to activate the card within 4 hours. But since even after 28 hours they didn't activate it, i rang up their customer care, only to find out that they had blocked my number. They wanted me to resubmit my id documents to them.
My complaints:
1. If they wanted my id documents again, why didn't they simply ask for them?
2. Even if they wanted to block my number, why didn't they give me the slightest advance notice?
3. How would they compensate me for the tremendous inconvenience caused?

I am using Vodafone Dongle with a tariff plan of Rs. 400 plus taxes monthly with unlimited downloads but at a relatively slow speed.
This being a post paid connection, on perusal of the detailed billing, I find that internet usage time is charged at about Rs. 10 per second
and my total bill for the month of July 12 comes to Rs. 11000 though the company gave a discount of the full amount and asked me to pay the tariff plan only. When I checked up with the company officials, they said that this is the system of billing by broadband service providers. Just because they
gave a discount of the entire amount, that does not mean they can charge unreasonable tariffs. Whether anybody can through some light on the above practice? My question is when they suddenly stop giving discounts, I will be end up paying a hefty bill which is absurd and stupid. shankar

I took a post paid connection ([protected]) of Vodafone network as on 30/07/2012 from Raghunath Telecom Of B.C. Road , P.O.- Chakdaha, Dist – Nadia Pin- 741222, West Bengal . Within a one week Owner of Raghunath Telecom Proprieto - Santanu Ghosh shared my number also my personal detail to many people of Chakdaha then I complain against him to all Vodafone complain cell but I did not get any satisfactory result from them yet ( Complain register no [protected]), I also submited lot of evidence against him to Vodafone complain cell , I think it is a criminal offence ,I am submitting my complain here for getting some positive result against him (Raghunath Telecom) .
I am submitting some evidence if you check call records of owner of Raghunath Telecom you can know that Santanu Ghosh Proprietor of Raghunath Telecom has done a major offence .
1. Santanu Ghosh (Proprietor of Raghunath Telecom) Convey my personal details to send a sms to [protected]. Within 6.40 pm. To 7.15 pm.on 04/08/2012 .
2. Santanu Ghosh (Proprietor of Raghunath Telecom) Phoned to me & said Please donn’t complain against him .at about 7.30 pm on 04/08/2012 call duration 2.45 mins.

SANTANU DAS
NARENDRAPALLY , P.O.- CHAKDAHA
DISTRICT- NADIA, PIN –741222,

HI ,

I was a vodafone customer since years.

Recently , i got a smart phone and i was not aware of data usage billing process.
My tariff had 2GB free and 10ps/10kb after 2gb is crossed.
I had credit limit of only 6000.

Then my calls were barred saying my credit limit has reached and they sent a big bill of Rs.10,800 saying i used till 3GB.

How can they keep my credit limit as 6000 and allow me to bill till 10,800rs.??

I have been getting calls that i will recieve legal notice if I do not pay and i was very disturbed as no vodafone cutomer care answered my queries properly.

I finally paid 10,800rs to vodafone and switched to Airtel.

My vodafone number was [protected].

I request you to please look into this complaint and help me get back my money from vodafone.
My credit limit is 6000rs which means maximum for a month i would pay vodafone Rs.6000.
BUt they have taken Rs,10,800 from me which is truly wrong from there end.

I am shocked myself that i had to pay 10,800 for one month o[censored]sage and i badly need your help.

I will wait for your response.

Thanks,
ViJaya

hi i took a new vodafone number 20 days before i have submitted all the required documents in ther office
but still my number it has not migrated from prepaid to postpaid
this is a pathetic services by vodafone kindly get migrated my sim to postpaid
i have been frustrated about your services
as soon as possible kindly get back to me






thanks regards, - mohan kumar mishra

On the 11th of Aug 2012 my internet scheme of 2GB of vodafone stood deactivated because 1 month had passed. Instead of sending me a message, informing me about end of due date of the scheme, the scheme continued without auto-renewal or any msg informing me of the de-activation & my entire prepaid balance of 448 was ripped off. The next day I get a msg that your balance is -93.75 so please recharge quickly. When I call the customer care & ask them why was it not informed to me that the scheme was about to end as it is a normal part of their responsibility, I didn't get a suitable reply. I also asked them to specify the time duration between which the balance was deducted as I had soon activated the internet plan as soon as i got their message. In reply they say, they don't have a system that can tell them that & so they wouldn't give me a clarity on that either. When I asked them to transfer the call to a senior, they ask me to call in the morning. I mean, one just cannot rip off the entire balance without informing me n i might have some 15 schemes active on my phone simultaneously. So does it mean i have to keep a record of all these schemes myself or ill just give an opportunity to these guys to eat away my entire balance without notice. I need a sensible reply from these people for taking away my entire balance without informing me. This is completely unacceptable & if I dont get to know the details I'm sure to change my service provider n never recommendvodafone for that matter.

Vodafone is repeatedly bothering my parents by deducting 30/- Rs from their pre-paid accounts every month without their consent.

This time it did it again and deducted 30/- from my father's account.

-Rahul Singh

I have free sms scheme registered on 23 Jul, 2012 18:52:31

Order Details are
Dear Mrunalsinh Jadeja,
Thank you for purchasing through the Vodafone Online shop. Your order details are mentioned below:

Order ID : o54597131
Payment Transaction ID: MSPG[protected]
Date & time of order : 23 Jul, 2012 18:52:31
Order Amount : Rs. 119.0/- Only

They deduct sms charges though i have free sms scheme.

I purchased vodafone sim(sim number:[protected] & mo number:- [protected]) from authorized vodafone mini store, after submitting all required documents. Sim was activated with in 2 days. Later on sim was blocked for want of re-submission of the documents which were immediately submitted (also mail confirmation provided by vodafone). The sim was activated. But after 10 days again the sim was blocked. On inquiry it was informed that there is some mistake committed by the dealer in online submission of my information at his end. Again on inquiry it was activated. But after 7 days it was again blocked and I am told that this mistake has happened due to some software problem at companies end and they are showing their inability to unblocked the sim. I have circulated this vodafone cell number to various clients and also balance amount is line as a credit balance. Since I am not getting any response from vodafone, there is deficiency in there services, therefore please take up the matter with the company to resolve my problem.

I have Vodafone Netcruise Dongle of speed 3.1 mbps

I am fustrated .. My balance check is not working ! please solve the problem ..

Respected sir,As i am retailer of vodafone since, last 10yrs.I requested all of my seniors of Azamgarh vodafone officials to map my 2 mobile no(a:-[protected],b:-[protected]). to my nearest A.D.point,but non of the autherised officials are interested on it.They are attaching me to the AD point which is 22Kms away from my shop &hence they are unable to provide me services,because of which i am suffering huge loss because of non-activation & balance transfer.So,I very kindly request to the Nodal officials to please solve my problem. Thanks. Your's retailer-Santosh singh.

I activated 3g internet service on my vodafone prepaid number ([protected]) about 6 days ago. Since the time of activation i am receiving crawling speed. They claims to offer 14 to 21 mbps speed while i am receiving a surfing speed of just 115 kbps and maximum downloading speed of maximum 15 kbps (Best case). I am not even able to surf well. Even a simple web page takes hell lot of time to get loaded. G-mail features like chat etc doesn't even works fine. I reported it immediately and kept on reporting about the same repeatedly. Every time the call connects to post-paid department by default then they transfer it to pre-paid department where after asking thorough explanation they further forward it to a technical team which again after asking detailed explanation confirms your settings and then says it should be a network issue and says that we will transfer your call to network team where every-time they keep on saying that your area is experiencing some technical issues and we will resolve it soon. Most of the time the call disconnects in between the transfer of calls from one team to another or anyways i have to suffer a lot due to call hold (Terribally long holds). I am literally frustrated by vodafone's customer care department and do not think that vodafone is "happy to help" at all! Rather vodafone is "happy to cheat & trouble" thier customers. One of customer care executive "vishal" deliberately disconnected my call. Which is very feckless and annoying. Their executives do not even agree forward my call to their senior or provide me nodal officer's number. Its been 6 days the problem is still not resolved and neither they are agreeing to refund my money that they charged me for 3g. At this point vodafone is charging me for 3g and i don't even feel that i am receiving even 2g worth speed. I felt cheated and repenting on opting vodafone services! I am now planning to sue vodafone and i will port my number to some other service provider very soon.
Vodafone complaint reference:[protected]

dear sir my voafone demo no. is =[protected] i am not call for dealer helpline no. please activated 400 no. call facility
my email id = [protected]@yahoo.com

Sir,
I would like to cancell my post paid 3G internet services due to poor signal/network coverage which i declined to sign the address verfication form itself meaning rejected the same on the first week itself. however the perambur/chennai branch team not providing the proper information on wether my service request is cancelled (or) not ?. Also no info's on the amount Rs-250 i paid as the advance.

Name : JOTHI KUMAR,
Place : Perambur, Chennai-600011
3G SIM No : [protected] / [protected]-9

Thanks & Regards
Jothi Kumar

Complaint against: Vodafone

Hello All ,

2 Days ago I have activated caller-tune service on my prepaid phone ,I select a Caller tune from vodafone website and the company activated the same accordingly. But when anyone call me, he/she heard a short ADVERTISEMENT OF Vodafone and then start the Caller tune. ........I was shocked to listen vodafone's adv or prompt whatever for good 8-9 seconds...... I've activated caller tune for a monthly rental of Rs.30/- and song selection charge of Rs.15/-
Unless you are busy or commuting in a crowded place , You would pick-up the phone in that time frame.
You shudn't be putting ads in it because its not a free service. You are charging monthly rental for it.Cheap .

Remove this advt. otherwise I'll take action so that "the provider withdraw such type of advertisement before the caller tune".

Cheap stuff from Vodafone, disgraceful.

As all people are aware of that there is ban on sms service from prepaid mobile in jammu and kashmir, due to that reason i have purchased a vodafone postpaid number [protected] in feb months.

Even today with this vodafone postpaid number my problem is not solved. I am not getting sms of bank transactions, dishtv, oxigen services india etc. Etc.

From the month of march i hav complained many times every time they...