Vodafone India Complaints & Reviews

This email is to highlight and lodge a complaint against my New Vodafone Data Stick K3770 - Postpaid Number: - [protected], Purchased dated - 13th Aug, from Systematic Knowledge Services Pvt. Ltd. Account Holder's name - Deepen G Patel.

Summary about my connection: -
1 - I was requiring urgent connection at my reside location - A-504, Trimurti Paradise, Landmark - Gokul Diary, Plot - 16, Sector - 16, Khandeshwar, Navi Mumbai - 410209. immediately. Phoned on 11th Aug to Vodafone Customer Care 198 and transferred to sales person named - Raza. After having all my queries answered decided to apply for a new connection of Vodafone. Decided to send the executive on Monday 13th Aug to collect the documents and delivering Device and collecting 1650/- amount.

2 - Raza - [protected] committed that my connection activation is on a HIGH priority and send it to the process to our Back Office Operations.

3 - 14th Aug, Got a document verification call from Back Office Operation team.

4 - I was purposely told that, by Tuesday 14th Aug evening my connection will get activated without any issue. Which didn't happened at all. Did constant follow-up but no one has answered by calls neither got any update on my connection.

5 - 15th Aug, got Raza's operational manager's Mr. Sunil [protected] contact details from the representative. After infinite calls even he didn't answered my calls till date. Finally sent a text message to letting him know that I am requiring his help. But again no response at all.

6 - 16th Aug, the entire day went off but my connection is still not activated. Decided to phone 198. Anand who answered my phone call and conveyed that unfortunately they are not having any updates in their system, due to the connection has not been activated and updated in their database.

7 - 17th Aug, still 198 Vodafone Care guys are not aware the reason behind why it is not yet activated.

8 - Finally recommended that, I need to visit Vodafone Store to enquire about the same, why it is not being activated? They are not having any updates.

Questions to "Zillah V - Nodal Officer Vodafone/Systematic Knowledge Services Pvt. Ltd.," -
Q - After being aware that my request is on a high priority to get the connection activated, what are the reasons behind that you guys are taking this much time to get the connection establish?
Q - Why I have been committed and assured that, surely connection activation won't take much time?
Q - Why there is no follow-up calls or updates about my connection status?
Q - Who is responsible for this delay? When my connection will get activate?
Q - Why I have being suffered after completing my documentation process, verification call completion, device cost payment, etc., still I am the only one who is doing follow-up from my end, because I have taken the connection? Providers are least bothered about the service?

I need my connection activated within a day, coz I can't wait for one more day delay loosing my patience..........

Please help me to get this resolved and teach a lesson to Vodafone, so that this suffering should not get repeat to other genuine customers.

Regards.......

Hi,

I have been using vodafone prepaid connection from the last 2 years. I got it converted to a postpaid connection. I got a call from customer care, and I was told that I will get 750 mins calling, along with free calling to one vodafone number.

Hoping that I will get what was promised to me, I requested the customer care to convert my number to a postpaid one, and I was told that within 2 days, I would be able to get my number (local vodafone number) activated. Then I was told to wait for 72 hours, then another 72 hours, then another 72 hours.
Finally I was told that the service is not available on my cell.

Now I am trapped, I had paid the security also, also since I got my number converted to postpaid one just now, I can not even go for number portability to get rid of Vodafone.

Service request No:[protected]

Please look into it, it is a pure harassment on part of Vodafone. If I was promised something, that should have been delivered to me. If that is not so, I wish to get my amount refunded, and should be able to change my provider, without changing the number.

Regards,
Varun Khera
[protected]

I have been using Vodafone mobile services since last 3-4 years. I had earlier registered my cell phone number on centralised Do Not Disturb Registry which was independent of service provider name at thta time. In the event of this registry responsibility being handed over to the service providers, I had again registered my cell phone number on Vodafone DND registry at least couple of months ago. However, after registering on DND of Vodafone, I had started getting offers/services descriptions from unknown number which I had never received earlier. The frequency of such messages has increased in the recent past and it is really annoying to see such messages coming especially after registering on DND registry.

It is extremely unprofessional and unethical conduct from Vodafone and I seek reimbursement in material terms for evasion of my peace of mind and trust on these services.

Request your help.

SUBJECT : DOUBLE TRANCTION FOR RS. 195.00 DATE 14.07.2012

DEAR SIR

I SUSHIL KUMAR JAIN, I HAVE RECHARGE VODAFONE NO. [protected] DATED 14.07.2012 FOR RS. 195.00 THROUGHT CITI BANK CREADIT CARD NO. [protected] ON YOUR WWW.PAYTM.COM WEB SITE. I MAKE 2 TRANSACTION 1ST ORDER NO. 42818605 WHICH IS STATUS IS Failed AND 2ND TRANSACTION ORDER NO. 42818783 WHICH STATUS IS SUCCESS. BUT YOU HAVE DEBITED MY CITI BANK CREDIT CARD A/C 2 TIME FOR SAME AMOUNT.
SO I REQUEST YOU TO KINDLY REFUND THE PAYMENT FOR RS 195.0 WHICH NOT HAVE DONE.

THANKYOU

WARM REDARD

SUSHIL KUMAR JAIN
USER ID : [protected]
MOBIL NO. [protected]

Dear Sir,

Recenetly i have bought a new sim card postpaid connection for my mobile from Vodafone. I have been given cell number as [protected]. I paid Rs.300/- as fees for the same. The said simcard was activated next day. After a week i got a call from vodafone saying that i had an outstanding of Rs.1788/- against a cell number which was add on my old cell number [protected] ( this was 3 years back ). I went to vodafone gallery situated at Raghuleela Mall , Poisur Depot, Kandivli west Mumbai 400067. I sorted out the issue and my company - konect infonet pvt ltd ( where i am employed as accountant ) paid the total amount of Rs.1788/- vide cheque no.42124 drawn on HDFC Bank Sundernagar Branch Mumbai. The same cheque got cleared from companies bank account on 14/08/2012. Today i.e. 16/08/2012 around 3pm in the afternoon my cell started displaying SIM CARD REGISTRATION FAILED... I CALLED UP TO VODAFONE CUSTOMER CARE NO.[protected] MORE THAN 5 TIMES AND SPOKE TO THEM AND THEY SAID THAT THERE IS OUTSTAINDING OF RS.1788/- AGST MY OLD ADD ON CARD. TO MY SURPRISE I DONT KNOW WHY MY CARD HAS BEEN BLOCKED AFTER THE PAYMENT OF RS.1788/- SIR, I HUMBLY REQUEST YOU TO LOOK INTO THIS MATTER AND HELP TO GET MY SIM ACTIVATED.

I have a Vodafone mobile connection , no [protected] as post paid connection. Since the billing was very high i had decided to change this to a pre paid plan and approached Vashi Sector 30 service center of Vodafone on 3/4/2012. The executive on duty Mr Wasim Shaik explained to me that retaining the connection post paid is better and i cam opt for having an upper limit of any amount less than the existing billing limit which will prevent excessive usage/billing. He explained newer plans and features and also reverted Rs 200 charges for late payment and confirmed to me that the billing limit is changed to Rs 300 and i will not be billed more than rs 300 in any case. Also the usage plan is changed to a mutually agreed plan.
Vodafone changed the usage plan but did not bring down the billing limit.
After 2 visits and innumerable calls, the service center persons showed me that the request was registered but due to higher level intervention, the limit was not changed.
I have no information that they did not change the limit till i got the bill.
I had approached the appellate authority and the lady sent me a form to be filled and sent to them for having the billing limit changed.
This type of behaviour to a customer is totally un acceptable and i am requesting the forum to help redressal.
My needs are reversing of excess charges above rs 300 per billing cycle, and re issuing the bill for the limit so that i can clear the dues. I would not like to pay for no mistake of mine.
Regards

Still I m facing same issue , I kill you >___<
y this flash message are not going to be quit ??
This is my 2nd email sending u to all ..


So finally I m really compel to disconnect my Vodafone number


Vodafone sucks..



Complaint against: Vodafone


This is a complaint against VODAFONE SERVICES. I bought a Vodafone SIM the 1st week of March-12 & from the day the SIM was active,I have been getting flash messages on my cellphone for every 20 mins. I called Vodafone customer service (111-tollfress) as well as complained no. 198 (toll free) ,several times to get flash messages De-activated. They guided me through various procedures on my cellphone like looking for My services ,entertainment , media & god knows what all to get these. The customer service is so sick that they could not understand that i don't have any such option in my cellphone they are talking about. I was taken for a ride by so many agents as half of them hung up on me & the rest said that these messages cannot be De-activated. I spoke to Vodafone Office (Ameerpet Hyderabad) & eventually got angry & demanded to speak to a supervisor who promised me that these service messages will be DE-activated within 24hrs. But till now i am being bombarded with these flash messages which flash on my screen every-time (even when my phone is locked). It is consuming all battery charge as it is a flash message & I am forced to keep my phone on charger the entire day. I m fed up of talking to Vodafone as they seem to be enjoying the income from these flash messages but they don't realize how inconvenient it is to the consumer. Please take this matter very very seriously because Vodafone not just has this flash messages service but this service is active in mid night which is ridiculous. They don't even god damn let me sleep in peace. My phone keeps flashing till 2AM in the night. I have spent too much time talking to customer service .Please let me know if there is any other information required.

Let me know your as soon as possible that whether I have to continue my Vodafone connection or not ?? Hence, I am compelled to switch other Telecom services. Now, Vodafone is totally useless for me.



Thanks & Regards,

Dear all,

Its highly disappointing that every time I call at your call center , I have never kept the call with a happy note . Today was the height [16th august] .

I called twice on your CC , [protected] and spoke to 2 incompetent executives who very conveniently have disconnected my call while I was speaking . your floor supervisors are busier that the PM of India . they never come on call.

Anyways its useless telling you guys all this , as you guys just done improve . From the best to the worst ever customer service .

Here I my issue :

I Called CC , because I wanted to know by plan details and wanted to change to a better plan . and to my surprise and absolute horrow , I was told my BB plan has been changed from 299 to 399 since a few months . the reason I was told is that I was porting out of Vodafone so u changed my plan . Is this how you cheat your customers who blindly pay your bills on time . just because I don’t check your bills and trust you , you have cheated me . Actually a fraud . I have never requested for a PORT out . when I asked the second agent from where he got this information he dropped my call. I wanted a complaint number so that I could also mail it to you . BUT HOW DO YOU EXPECT US TO GIVE YOU A COMPLAINT NUMBER WHEN YOUR CALL CENTER KEEPS DISCONNECTING MY CALLS . the number I was calling from is 61497361. So you can go and check the call recording if you feel I am lying .

Now , first of all I need to know why did my plan change without I being asked or updated . if I don’t pay your bill even a day late you guys call 10000 times , send 100 sms’s and your dirty collection agenies keep calling . but to change my change without even informing me is disgusting and cheap . you guys can do anything just to extract more money .

I need a call back from your appellate authority , explaining me when and where did I try to port out . why is my BB plan changed without asking me . If I don’t get a revert in 24 hours not that I have much choice but I will disconnect my number , because I am no ambani that I can afford to spend to spend so much money on you guys . from the date you have changed my plan please refund me the extra charges .

I wanted to go on a higher plan with 3G internet service , but now I don’t want to do it , because am worried you will again change me with fraud services .

Please call me on [protected] and hopefully with a positive note .

Best regards

Ami Mudaliar

I made a request for Talk plan change, since i got a very late reply from vodafone i mentioned then to cancel my request and even got a confirmation mail from one of the executive stating the request cancellation (mentioned below)
Dear Mr. Senthil,
This is in response to your email dated 22-Jun-2012 regarding tariff change for your mobile numbers [protected].
We regret the inconvenience caused to you in this regard.
As per telephonic conversation had with you today, we had ignored the request to change the tariff plan.
In case you need further assistance, please do call or email us. We will do our best to help you.
Happy to help,
Sundep kaur.
Corp Care
Till Now i have writen to them for 3 times and havent got any call from vodafone to resolve this problem.
Got calls from relationship managers, i mentioned the problem to them but no use.
Every month i end up with a problem from vodafone and am getting disturbed a lot by this problem.
Plz suugest me how can i register a case against Vodafone for such a worst service.
Regards,
Senthilvel - [protected]

For the past one month my talk time is getting reduced on its own. Probably vodafone is deducting the talk time amount on its own without any usage.
Kindly return my talk time amount. Last time I recharged for 100 and it got over with in 2 days without much o[censored]sage.

Dear Sir,

My name is Talvinder Singh. My contact no [protected] I have given request for "Transfer of Ownership" request in to my brother name i.e Aavtar Singh Saini

I have given request in Vodafone Galley which is at Chembur Naka on 27 July 2012, But still it is not done I have given all the necessary documents at the office I have also given the requested to change my plan in to corporate plan which is VG_MU_MV_abbott_99. I was assured that everything would be done within 48hs.

I have visited vodafone store 3 times, Vodafone executine name Mr. Altamesh has taken the request for "Transfer of Ownership" but I am not getting any proper response

Still today and nothing has been done..

Talvinder SIngh
[protected]

Hi,

This is ajay. Iave been charged rs 150 for GPRS even though grps pack is in active state. Kindly refund the amount or else i take this issue to a higher level.

-
Ajay
[protected]

I am charu from Bangalore,I am getting abusive calls from +91 [protected] from last one week. upon enquiring with my vendor vodafone, I got the information that this is Assam vodafone number, please guide me regarding how to chase this guy and complain one option I have is give a complaint to police, but any thing which works better than this please let me know.
I want this person to be punished at any cost

- I was using Vodafone No [protected] since last 4 yrs. Initially, the number was postpaid under Corporate Scheme.

- I got this converted into a pre-paid Number with effect from 15 May 2012. I had submitted all the documents to Mr Arul at Vodafone stores at RT Nagar, Bangalore. He had verified all the documents.

- The number was in regular use. From 09 Jun 2012, I was able to receive call but was not able to make calls. At 1.30 AM on 12 Jul 2012, I got SMS from Vodafone that, I need to submit the documents again. I found that my SIM is deactivated. Around this time I was on on vacation in Delhi. I checked out thru another Delhi postpaid No on Delhi Vodafone customer care about submission of documents. I was intimated that I have to submit the documents in Bangalore only.

- On 04 Aug 2012, I went to Vodafone stores at RT Nagar Bangalore to submit the documents. There I came to know that my Vodafone No is already recycled with effect from 24 Jul 2012. As per the company policy if the number is not in use for 60 days, it will be de-actvated. I my case, deactivation was done within 25 days and number was recycle within 42 days of de-actvation. Both these actions by Vodafone are against its own written policies.

- I do not understand how a company like Vodafone can do this to me. I requested the Manager at RT Nagar office to give this number back to me as all my contacts and important Personal information are linked to this Number. She informed me that they understand, its a mistake made from Vodafone as they acted on recycling of number before the due dates. They will try from Backend to convince the new customer for de-activation and giving me back the No.

- However, I have not received any respose from them. I consider this to be highly unethical.

- I requested Vodafone customer care vide my mail dated 11 Aug 2012 to reconsider my request and re-issue me the same number (Complaint REF:[protected].
- Vodafone Karnataka is not responding positively.

Your are therefore requested to ban unnecessary calls & unauthorized messages like shayari, love guru & other unauthorized messages,

My mobile no. [protected] in the name of sh. Sham sunder seth

I have used Vodafone number [protected] past six months.
In this week, callertune in my mobile number have been activated automatically without getting any command from my side.
Even nobody calls me or message me about the activation. But while switch on the mobile, i have got the message from Happy2Help that contains,
You have been activated Caller tune service and Rs.5 charged for the service.
Totally i have lost Rs.25 for these type of deductions and renewals. Even I deactivated the service and again again callertune service activation continues.
Who the hell are they to decide that I have to use that service. Totally i am irritated with this service.
Also their customer care executive also very very worthless guys.
I filed a complaint to their customer care executive through 198. after 2 hrs from the complaint, i have been activated caller tune and renewed by 1 Rupee for the same...This is totally ridiculous.

I have to make this complaint in consumer court too.
I need my deducted balance returned immediatey Also i need to put on DND in this number.

Thanks,
Murugan

Dear Sir,

Request to kindly block the sim card no. [protected] because i have lost my mobile at bangalore.

Thanking You

Yours Sincerely

Damdul Yougyal

I was being followed by Vodafone for a Mobile Bill of amount Rs. 597.41, which is completely fake. I was undertaking the service from Voda & ported out to Idea cellular clearing all the previous bills. Now Voda is asking again to pay a bill of the said amount and not in the position to clarify of the same. After asking about the bill, they said since I have ported my no., they will not give any bill.
I was just considering it as...

Sir,

I need the call detail for last 2 month of my prepaid connection due to personal reason. If that can be arranged then email me and I will give the contact number.

[protected]@gmail.com

Regards,
Varun anand

hai this is karthik i m using vodafone sim but the customer care ppl talk very rudely in 198 especailly in evening times they even don't provide correct information and they tell what they want plz check abt that and get back to me