Vodafone India Complaints & Reviews

Hello,
I have a Vodafone postpaid number, and due to irregularities in the bill, constant call drops, inefficient customer support and poor data network, i had decided to port out. I ensured my bill was cleared in advance but the UPC was not getting generated. It took multiple calls and it took 3 days of calling & emailing the customer care to get the UPC generated. I started requesting the UPC on 16th of August, and i received the UPC on 19th Aug.
The problem begins here, since the UPC has been generated, i am getting calls in almost every 10 minutes to explain the reason why i have decided to port out.
I tried explaining on a few calls, but the calls got auto disconnected after 5-7 minutes, and then i receive a call again to explain from a different executive. Worse is, when i explain a problem, they cross question details like the complaint number, when did you face the problem, whom did you talk to, was it resolved and eventually they try to put the blame on for not following up or raising a complaint.
Since morning i have received almost 15 calls from Vodafone, and i am already tired of disconnecting them.
This is very frustrating, and distracting and hampering my work. I cannot be constantly looking at my phone, especially knowing someone is going to call and trouble me for the same thing over and over.
I dont know what strategy is, if this is the way the customers are being attempted to be retained, then i am sorry i am never coming back to Vodafone.

On 19th august, 2020
On august 5th 2020, i received an sms saying,

"dear customer, thank you for downloading carban_game from carbun8. You have been charged rs. 15."

It was said third party download happened when contacted customer care and said cannot do refund. I am 100% sure that i didn't download anything related to such and customer care person is not at all accepting. How come this has happened without my knowledge?

I see its happening as common problem for many people, eating away ones account balance and then customer care just saying "third party content download, cannot do refund". Please have at-least the process to do the refund in these cases, when a person gives all the proof for not downloading such content and please please be customer friendly.

Other suggestion - please work to improve your service and stop/block these third party download by default itself.

Hi,
My vodafone postpaid account for number [protected] has been charged for rs 15 for downloading a carban_game, which is not done by me.
Vodafone has just send an sms from vz-ideacms on 19th august 2020 at 11:02 am saying "dear customer, thank you for downloading carban_game from carbun8. You have been charged rs. 15".

Reference: vil relationship no.[protected] & vil no. [protected]

Sir/madam,

We state that we are cellular mobile telephony service provider in the state of maharashtra & goa. We state that you had approached and requested us to provide you our cellular mobile phone facility. Relying upon your representation and assurance, we provided the said facility to you, with the clear understanding that you shall pay the bills on or before the due date. We state that you have availed the facility but, in breach of the aforesaid representation and promises made by you, you have failed and neglected to pay the amount of rs. 1220.16 which is due and payable.

We state that in spite of our repeated reminder and request to pay the aforesaid amount, you have failed and neglected to pay the said amount till date. We state that from the aforesaid, it is apparent that you have intentionally and deliberately not paid the said amount for the facility used by you. We state that as on 18 aug 2020 a sum of rs. 1220.16 is due and payable by you.

We state that believing your representations to be true, we acted upon in good faith and entrusted upon you with our cellular mobile phone facility, which you put into extensive use and accumulated huge amount.

In the circumstances, we hereby call upon you to pay the sum of rs. 1220.16 together with accrued interest thereon @ 18% p. A. From the respective due date till the full & final payment, within 7 days from the date of receipt of this notice, failing which we shall be constrained to initiate civil and/or criminal proceedings against you, entirely at your risk as to cost and consequences, which please note.

We state that without prejudice to our rights, if you are willing to make the aforesaid payment, within the stipulated time, you are requested to contact rupali baswar on [protected] monday to saturday 9.00 am to 6.00 pm or e-mail to us at ashish. [protected]@vodafoneidea.com

Note: you can also make online payment using below link by inputting mobile no and relationship number.

https://www.billdesk.com/pgidsk/pgmerc/vodafone/VODAFONEDN_details.jsp

To make payment, click www.vodafone.in/m2k. please ignore if already paid.

Url address: for active: https://care.ideacellular.com/wps/portal/account/express-paybill

Url address: for suspended: https://care.ideacellular.com/wps/portal/account/disconnected-number

Yours truly,

For vodafone idea limited

Salim shaikh

Manager - collections

Reference: vil relationship no.[protected] & vil no. [protected]

Sir/madam,

We state that we are cellular mobile telephony service provider in the state of maharashtra & goa. We state that you had approached and requested us to provide you our cellular mobile phone facility. Relying upon your representation and assurance, we provided the said facility to you, with the clear understanding that you shall pay the bills on or before the due date. We state that you have availed the facility but, in breach of the aforesaid representation and promises made by you, you have failed and neglected to pay the amount of rs. 1220.16 which is due and payable.

We state that in spite of our repeated reminder and request to pay the aforesaid amount, you have failed and neglected to pay the said amount till date. We state that from the aforesaid, it is apparent that you have intentionally and deliberately not paid the said amount for the facility used by you. We state that as on 18 aug 2020 a sum of rs. 1220.16 is due and payable by you.

We state that believing your representations to be true, we acted upon in good faith and entrusted upon you with our cellular mobile phone facility, which you put into extensive use and accumulated huge amount.

In the circumstances, we hereby call upon you to pay the sum of rs. 1220.16 together with accrued interest thereon @ 18% p. A. From the respective due date till the full & final payment, within 7 days from the date of receipt of this notice, failing which we shall be constrained to initiate civil and/or criminal proceedings against you, entirely at your risk as to cost and consequences, which please note.

We state that without prejudice to our rights, if you are willing to make the aforesaid payment, within the stipulated time, you are requested to contact rupali baswar on [protected] monday to saturday 9.00 am to 6.00 pm or e-mail to us at ashish. [protected]@vodafoneidea.com

Note: you can also make online payment using below link by inputting mobile no and relationship number.

https://www.billdesk.com/pgidsk/pgmerc/vodafone/VODAFONEDN_details.jsp

To make payment, click www.vodafone.in/m2k. please ignore if already paid.

Url address: for active: https://care.ideacellular.com/wps/portal/account/express-paybill

Url address: for suspended: https://care.ideacellular.com/wps/portal/account/disconnected-number

Yours truly,

For vodafone idea limited

Salim sheikh

I am asif nk, working at dubai uae, i have an indian sim that i had taken from kerala my mother land.now i am using my sim in roaming here in dubai because my bank acount is linked to my simcard, i want to get the messages from my bank.but now i see my sim card balance is reducing into -256, when i enquired about balance reduction i get to know that there is roaming charge 90 rupees per mounth for showing network coverage in roaming(uae).

Even we are hardworking for our country, you guys making fun of[censored]s.now i want to recharge for my validity and rent for roaming to get a message from my bank.this is really cruelity.

Hopping you will take necessary action for my complinte
contact me on [protected]@gmail.com
.

Ek call aya mujhe data entry job k liye koi baat kr rha tha bata raha tha vodafone company se bol raha hu, pehle registration k liye mujhse 2000 manga gaya bola gaya iske baad apko job work de diya jaiga per entry ka 10rupees milega, mujhe job chahiye tha maine agree kia 2000rs pay kia fir uske baad ek agreement paper aya mere paas jisme bola gaya mujhe aur 3700 pay karna parega agreement k liye, pehle unhone kaha tha bs 2000 hi lagege then workfile de diya jaiga jo ki refundable amount hai, toh jab unhone mujhse 3700 aur manga maine cancel kraya apna registration mujhe koi refund to mila hi ni upar se mere call ka koi responce nahi diya gaya, fr maine jab search kar k dekha iss k liye dekha koi aisa company nahi hai sab fraud hai.Guys aise fraud calls se sabdhan rahiye here are the contact nos of that fraud peoples-
[protected]
[protected]
[protected]@gmail.com

My vodafone number is [protected].on 9 Aug vas named WWAP_DLS0049_PPU_KIN01467053 activated on my number without my consent and amount of rs. 49 is deducted.
I havent requested any such service. I want the deducted amount refunded in my balance immediately.

Respected higher authorities of vodafone department

This is my vodafone nunber
[protected]

Lattitude and longitude
19.71122 and 75.99468

This is my address
Room 82 pimplegaon mali talkua gasanghi district jalna maharashtra 431207

Network coverage problem in pimplegaon no network of vodafone many complaint raised no resolution from vodafone

Please register the complaint and send network team at my location

Respected higher authorities of vodafone department

My name is chagan gaikwad

This is my vodafone nunber
[protected]

Lattitude and longitude
19.71122 and 75.99468

This is my address
Room 82 pimplegaon mali talkua gasanghi district jalna maharashtra 431207

Idea rf team offficer
[protected]

Team is ready to plant new site plz confirm him through the call he is visisted he had declared me that there is no serving site is near by boost the network... We can't do anything we had to plant new site

New site declared on my land waiting for paper work of tower installation process plz send the legal team immediately for paper work

Allternate number
[protected]

Sir,
My net is being deducted very fast for some days.
From 4gb it becomes 2.5 remaining only for doing 40min online class.

This is something unexpected from vodafone. I arindam das has left delhi permanently and vodafone is asking me to be physically present at delhi vodafone store.

As a common sense how can one travel to delhi in this covid environment? Is this how a corporate and. Valued customer should be advised?

I need a senseble advise as to what should be an alternate solution.

If such minor queries can't be resolved, i am sorry to say i and my company would like to withdraw the corporate tie ups with vodafone.

Please advise on priority.

Regards,
Arindam das
Reference number 3-[protected]

Not able to send sms to 1900

Sir
I have honour to inform you that we have been facing huge problem due to lack of vodafone network. We have been facing this issue since last night. Due to lack of vodafone network we are not able to make phone calls. So i kindly request to vodafone why you harrasment us? The name of this place where we facing this issue is town-sarthebari, dist-barpeta, state-assam, pin-781307

I am having prepaid connection and suddenly showing negative balance of 236 for sending mms. Never in my dream i have sent any mms and how they could allow negative balance whereas when the pack expires, immediately we are stripped off all the sevices of calling, internet etc. Its a fraud as they are not providing any detail.

10 rs deducted from my account on 14th aug, i got an sms by saying, dear customer,
Thank you for downloading carban_game from carbun8.
You have been charged rs. 10. How it happen without confirmation??

. Refund the money as soon as possible, otherwise we'll complain in customer care court.

Vodafone is such a unprofessional company, they change the plan without my consent. I am running rs 100 corporate connection since 7- 8 years, now i am getting a message that my plan has been changes to rs 299. On complaint they are not listening, therefore i am planning to file consumer court complaint

I am valued customer of Vodafone Postpaid for more than 10 years now, still I am really disappointed with their service. After recent storm in Kolkata ( Amphan) Network issue at my residence and even in different parts of city is really irritating specially when its been more than 3 months now since the storm passed away. I had officially complaint on 199 for Network and call drop, voice break issue last month, still there is no update or followup on same. I am facing this issue at South Kolkata Tollygunge area. ( 700104)

Dear Vodafone Team,

I am your Vodafone user for years. My entire family uses your Vodafone postpaid.

We have never had any problem in the network or services till date

But the network in service has been having a lot of problem since last long time. We are still active in postpaid number

I messaged for a port out last time. Because of moving from Vodafone to another company, I was having a lot of problem with Network in service. I have a lot of compliant but with no results

Even not resolved yet any complain

As soon as I sent a message for the port out, a call came from your company. He told me to stay in the company of Sir Sam. Do not go to another company. I give you a Goodwill Bever of ₹ 250..
The waiver has not happened yet.

But the waiver ₹ 250 has not been received yet and another bill of mine has been generated.

I do not remember which date was the call, but I sent a message for the last port out. You see that date. The call came that day. A lady's call came. He had committed to me.

If I do not get the details of ₹ 250, I will get all the numbers port out.

I have a lot of problem in network, internet does not use Proper!

Pls resolve my complaints urgent basis

Name .. isham vahora
Number .. [protected]
Alt number .. [protected]
Waiver committed .. 250 /

I have 5 Vodafone postoaid in my family

Thanks & regard
Isham vahora
[protected] / [protected]

Dear Team,
I had been using a vodafone connection since good 10 years.Today morning i receive a message
“Dear Customer,
thank you for downloading CARBAN_GAME from CARBUN8” You have been charged Rs. 10

I never downloaded these nor i have activated Value added services.The money needs to be reversed at the earliest and such malpractices needs to be stopped.My whole family use Vodafone and if no action, i will be forced to change the service provider.