Vodafone India Complaints & Reviews

I am unable to send outgoing sms from my vodafone sim. I tried inserting my sim in my mom's phone, but its still isn't able to send sms. My balance is not zero. I have been complaining about the same from april 2020. Even after various complaints raised on vodafone platform, i haven't received any communication from customer care.
Very sad about their service.

My vodafone sim registration failed. I want to re activate the sim.

Sir,

Today morning i. E. 31.08.20 @5 a. M. I received the mail that your no [protected] is activated & i insert the new sim in mobile phone but tele verification error is showing just when i call to 59059 it say your request is under process & i m unable to use my number

So i request the kind management please do the needful to solve tele verifiaction issue & activate the above no at earlier as possible

My alternate no is [protected] / [protected]

Note :- attach video clip of dialing to 59059

Regards

Rahul r gupta

[protected]

From last many months, there is very poor service provided by vodafone.
In the name of 4g we hardly get data speed of more than 100 kbps.

Have been highlighting the issue with vodafone customer care, nodal and appellate team for months now.
There is no resolution. From last 2 years we are getting same response from vodafone that network optimization is planned in the future.

We are getting this response.in between the problem gets solved and we get get good speed, but then after few weeks, its just the same story - poor data speed and frequent call drops.
Moreover, they keep on closing the complaint without fixing anything

Please look into it.

Some complaint numbers:
Kar-v[protected]
Kar-v[protected]
[protected]
[protected]
[protected]

I have an alternate number which i have not been using it for quite a few months. Despite requesting to deactivate the number 3 - 4 years back and submitting required documents, they have not deactivated. To permanently deactivate i had submitted the required documents then at jmd and since of busy schedule i only visit during weekends and requested for the same. Also submitted documents for change of address which was not updated. Since i was transferred to other city also requested for port the same number with another service provider but vodafone has rejected that request also every time i had submitted.
Now when i got fedup with their service and stopped making the payment since few months now despite making the payments for all these years and they have not been taking any action and now threatening to deactivate the services of the original number as well.
I don't mind making the payment but would need an assurance that the number which i am not using to be deactivated as they have been dogging me all these years. The amount is also just rs. 1900/- since the time i have stopped making the payment almost 6 months now.

I also got a message saying that "thnk u for using fun portal from carbon8"" and vodafone deducted 22inr from my balance.. I didnt subscribe this portal.. I dont know what is this fun portal... Every month some vas is activating in my vodafone without my knowing... This vodafone is cheating us.. Very bad.. Now i am thinking to cancel my sim.. Because every month i am losing money without any subscription.. Very bad vodafone company

Hello,
This is Dinesh Kumar.Gattu, Mobile No [protected].
For the last 2 months i am confronting major and frequent yet very serious call drop issues.. I have had enough and it's just not improving.. Just not expected this from a such a renowned service provider. This is so irritating and frustrating. Plz do something about it or else i will switch to other airtel!! You may contact me on [protected].

My validity expiring on 30th august 2020... How can you stop my outgoing services

Hi team,
My name is nishant, i am using vodafone from last 10 years, but now i make my mind to switch to another operator,
The reason behind this is, many time when i feel trouble with your service then i go to your service helpdesk number 198 and then number which is given as for complaint.
Then they mis guide me, and not resolve my issue,
One custom care executive say to try this method when not successful then i contact again to your customer care executive then he says to try another method,
Even i tried 4 times but my issue was not resolved
And i m writing this because from last 1 month i am not receiving my facebook otp on my vodafone number where i am getting same fb otp on other operator number,
When i tried to register this issue with you custom care executive then he simply again mis guide me and i tried many calls to your custom care but not a single call connect to you custom care executive, at last stage of ivr it was disconnected,
This things happened with me many times but i was ignored this but not this is too much, who is responsible for this trouble
When plan was end then u call us for best offers and when we have an issue then no one response us...
So i am not satisfy with your services and i want to change my operator
Thank you

Hi

This is mobile user [protected]. I have been using the services from quite long but now the issue are growing day by day.

Now it is like i have a 4GB/Day pack on my number but can not use 1GB.
I complaining about this issue on location 209801 from the center of City.

I have raised 3 complaints from past one month but next day is closed and team says respective team contacted you but I have not got a single call till now because issue is not solved only complaint is closed.

I have attached the complaint numbers screenshot as well.

Complaint reference number KAR-V[protected]
Complaint reference number KAR-V[protected]
Complaint reference number KAR-V[protected]

I will be filling a consumer Forum complaint after this step is no solution provided.

Dear Sir,
we don't like any chargeble services by your company. We already
redressed a complaint one year ago by your customer care executive
please deactivate all chargeble services except calling and text
massaging, when debited balance from my account . Your customer care
executive deactivated and confirm next time no incomming call by
company, no chargeble service activated on your no.
After one year this process are repeat by you again and debited 30
rupees today, then we extermly request to you please refund our debit
balance earlier. that's your operator fault not mine because we
already informed you one year ago.

I recharged my number [protected] through Google pay but the amount didn't reflect in my number

I registered a porting request with voda from airtel at the vodafone global store located at rae bareli, near lic building. They asked me to pay ₹497 up front as frc and told me that once the number gets activated, the recharge benifits would be reflected in my account.
The port completed yesterday, the number is active and verified. Still there's no recharge benifits showing in my account.
I have tried reaching out for the people at the store but there's no phone number mentioned for that store.
Kindly help.

My experience/relationship with vodafone idea limited is deteriorating nowadays due to some unsolicited vas activation happening on my account. This is the third time this has happened to me. I let first two times slip but then on the third time i decided to write a written email seeking explanation.

The following were the service that were activated without my prior consent
The following are descriptions

1) how to videos (30/07/2020) for rs 49.00
2) msurge_health_svc (11/08/2020) for rs 49.00
3) pan_gmebox_15d_vf (27/08/2020) for rs49.00

This vodafone number (Secondary number) is only used for my banking and official purpose. I usually do not access internet on my device (Usually they claim that i clicked on some link and the service got activated).

I am waiting for the cc team to reply to my complaint for a full refund and blacklist me for any such service activation in future.

If this happens for the fourth time, i may force to escalate this matter with trai as i strongly believe this is complete vailation of customer right.

Hi

I have been getting this email now twice a month that I need to make
payment for Un Paid Previous Vodafone account. Though I have already
paid this amount twice you are still sending me the reminders. I have emailed you my payment details as well but you guys dont reply as well. Can you
please check your records and make this stop. Below are my details:

Relationship Number # 61611960

Regards,
Ravish Rawat

My Vodafone main balance was debited by Rs.22/- on 26/8/2020 without any download or acceptance of any message.

Message -looks like this-VZ-Idea CMS ThankYou for downloading FUN PORTAL fom CARBUN8. You had been charged Rs.22/-

Seems like Idea and Vodafone trying to steal from customers balance to payoff debts.Lost trust in this service provider now.Customer care tells no provision to refund even i said i did not download or accepted any messages from vodafone idea.
If i did not get refund, i will be forced to port this number to other service provider.Seems like a Idea Vodafone scam.

Regards
Jenny Job

-

Dear Vodafone/Idea telecom authorities
Malpractice/Simswap/Fraud done with my contact Number [protected]. Its been a long time that i was operating this vodafone number [protected] registered under my name and the services were also functioning properly, but there has been some recent malpractise with my registered number [protected].
The mobile no is now active but no more registered under my name the number is now activated/registered under some "BSNL Company name" As soon as my network disappeared i contacted vodafone customer care and i came to know that i might have to change my simcard as it might be some problem with my card, i informed them as it is lockdown here i cant get sim right now please help. They said sir you have to get a new Sim after lockdown its the only wayout. And now when lockdown is over i went to vodafone gallery and got this shocking news that its currently not registered under my name.
And this was done without giving any prior notice of transferring my number to any other holder the activity of transferring number to another holder has been practised unofficially certainly the vodafone team must be involved in doing so this is not expected out from such a mobile operator. The number has been transferred using My original documents as fake dummy documents for which the vodafone team must be accountable as the registered details are with the vodafone team only this unofficial practise may lead to manny evil activities in society which directly Involves Vodafone team in it
Therefore request you to take a strict and official actions against the People/Team involving in this concern and transfer number under my name again.
Awaiting for quick and prompt response
Thanks in anticipation
Mt alternate number is [protected]

I've got a message saying "thank you for using fun portal from carbon8" and they deducted 22inr. I've no idea what is this fun portal and i didn't subscribe anywhere. I accidentally noticed the message and realised about the deduction.
I called customer care and asked for a refund but they are saying they cannot refund, but only they can block the service for next 6 months.
I googled it, there are many people complained about the same issue and it is not yet resolved.

I received the following message on 25 aug on my cell phone :

Dear customer,
Thank you for downloading fun portal from carbun8.
You have been charged rs. 22
Your balance is rs. 90.28

This is completely false. I did not download anything.

I purchased a prepaid sim from Vodafone website and did a payment of 647. The sim was handed over to me on[protected], but after 2 days and multiple request by calling customer care and Vodafone store, the sim is not yet active, Vodafone people keep saying wait for 3 hours, wait till 12 AM, wait for 4 hours, but still after 2 days there are no signal in sim, they say call 59059 to activate sim as it’s in tele verification stage, but how can I call if there are no signals, my alternate number is [protected]. In case they want to resolve this matter.