Vodafone India Complaints & Reviews

Address: Teacher Colony,ward no.2 Gadchandur 442908

Vodafone network is very poor

No proper internet access. Internet speed shown is 0.0 kb/s to 0.5 kb/s.

Frequently call drops while call but clock cotinues.

Sometime couldn't receive incoming calls.

Vodafone India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Vodafone is looting money in the name of vas activation through flash messages: money is getting deducted without any intimation of that, no balance deduction message too. Upon calling to customer care multiple times still no result is there. They are telling that some game service has been activated on my number. I never requested or gave permissions for that and even in myvodafone app it is showing nothing. Even i sent sms to stop any activate vas to 155223 and got a reply saying no active vas in my account, still balance is getting deducted on regular basis. I requested them to stop these things, but no solution yet. What the hell the customer care people are doing.

Mob: [protected]

Aug 12, 2021

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2020

Vodafone India Customer Care's response Dear Customer,

As per our records the deduction was done for a PPU i.e, pay per use service which is only deducted when some kind of services is used by customer on their consent. Hence, We are unable to provide refund for the used service. If you are not satisfied with the response you can write us on [protected]@vodafoneidea.com for further assistance.

Regards,
Snehal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Almost every month rs.19 to rs.49 is being deducted from my balance. When i checked with customer care they are saying it due to core balance dnld-wwap_dls0019_ppu_kin01467053 and ppd/ppu download dwap_gam0025_ppu_dat05002001 and it cannot be refunded.

First time i spoke to customer care in august 2020, they said its because i clicked on some ad's on mobile, and customer care assured me it won't happen again for the next 6 months. On sept 1st 2020 again rs.49 was deducted. When i checked, they're saying its due to cookies on my mobile.

Without any otp or confirmation or intimation from the customer, this amount is being deducted every month from my mobile balance.

1st september 2020 – my daily wallpaper - rs. 49
11th august 2020– my daily wallpaper – rs.49
6th june 2020 – my daily wallpaper - rs.19

I need a refund for this and previous amounts deducted

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2020

Vodafone India Customer Care's response Dear Customer,

As per our records, on 04 Sep 20 06:01 PM Rs.98 was credited to your account. For any further assistance, just let us know and we will be glad to help.

Regards,
Snehal

Oct 08, 2020

Updated by Joseph Abraham Rodrigues On Oct 1st 2020 again Rs.48 was deducted. This is after performing a factory reset and clearing all data on my phone and disabling VAS services.

I would like to know for how many years has Vodafone been deducting this amount from my balance?

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Vodafone Idea had applied VAS charges of INR 845 + taxes which is close to INR 1000. This service was not opted by me and was automatically renewed by Vodafone on 22nd July. Since 23rd July I have been following up with Vodafone to remove the charges (which was a cepted by the customer care representative). I had been following up via emails (sent 8-10 reminders), 7-8 Tweets, review on Facebook, However till date nothing is done.
Got a message yesterday (after almost 45 days on 2nd sep) that the issue will be resolved before 1345 hrs on 3rd Sep. Guess what, , they barred by calls and internet services.
Really frustrating.
I am looking for my refund and an apology and I have already opted for porting network.

Aug 5, 2021

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2020

Vodafone India Customer Care's response Dear Customer,

As per our records, Rs.999 was credited to your account. For any further assistance, just let us know and we will be glad to help.

Regards,
Snehal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Katol -441302

This is happening in Katol (441302), they re selling all kinds of plans and sims, they r minting money here, but when it comes to provide service- they r too lazy to do

Here the vodafone customer center sold me a postpaid sim and now that i want to convert it into prepaid, they r asking me to go to nagpur. The guy in the store talked very rudely saying why did u buy postpaid i[censored] cant pay it regularly, and much cheap words

This store does nothing towards helping the customers, just mints out our hard earned money, it is listed on vodafone's official site as

Vodafone Store Address & Timings
Patel Building (Ambar Building) Main Road Katol Tal Katol Nagpur 441302

Timing : Wednesday[protected] AM To 7-00-00 PM

Contact Number : [protected]

Aug 6, 2021

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2020

Vodafone India Customer Care's response Dear Customer,

We have tried contacting you at 07:16 PM, However, there seems to be no response from your end. Please feel free to get back to us if the issue still persists. You can write us on email id [protected]@vodafoneidea.com for further assistance.

Regards,
Snehal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I had made calls to toll free numbers of Tata Sky Broadband[protected] and One touch Customer Care[protected] and Jio Fiber[protected] I was shocked to learn that I was charged for these calls.
Toll free numbers are supposed to be free for callers....

Helpful

Found this helpful?

Write a comment

Dear Vodafone Idea,
I received a message stating that Rs. 15 has been deducted for download CARBAN game. I haven't authorised for the same. Revert the changes at the earliest.
Credit back the stolen amount to my number.

Vodafone India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ahmedabad

I Called many times in Vodafone care 198 and 199 for the network issue and the internet problems, But the receiver was not talk with me and he/she was connected my call to other customer.and The vodafone Company did not give a proper services to the clients.

Aug 14, 2021

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2020

Vodafone India Customer Care's response Dear Customer,

Kindly provide the concern Vodafone number to check the details and assist you further. You can write us on email id [protected]@vodafoneidea.com for further assistance.

Regards,
Snehal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

From 2 days i got many call from vodafone to cancel porting my vodafone number to another operator.last day on 1st Sep 2020 i have got atleast 100 call for this and On dated 2nd Sept 2020, I received a call on my phone number from some [protected] at 3.11PM. He claimed to be from Vodafone and asked me about don't port from vodafone to other network and send SMS right now from my mobile number to cancel port.When i told him i will this and if i want to wish to be with vodafone i will send SMS by my self, During this call representative said “GAND MARA”.Please bear in mind that paucity of time will not stop me from taking up the matter at higher level. Hopefully my complaint will be given due weighted and an amicable solution will be devised.

Sep 3, 2020

Complaint marked as Resolved

Have not resolve the complaint yet...ya they tried to call me but as I’m driving I was not able to pick the call but how can they mention as complaint solve..I have not received any mail regarding for solution...they called me from ‭+91 86577 92844‬ this number and I have tried to call back but it was not reachable.

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2020

Vodafone India Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. Please be informed that we have raised the complaint under service request number 4-[protected] and due dated on 03-Sep-2020. Please allow us to come back to you with a resolution quickly. Appreciate your patience.

Regards,
Snehal

Verified Support

Sep 06, 2020

Vodafone India Customer Care's response Dear Customer,

We regret the inconvenience cause. As per our records, your number is showing inactive. Our team tried to contact you, but couldn't get through. Team have taken proper action on this issue under your service request number 4-[protected].

Regards,
Snehal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Village shekhwala takipur post sherpur khana jadpur dist saharanpur up

Dear sir
My name is Aditya saini from village shekhwala takipur, post sherpur khana jadpur, block mujfrabad, tahsil behat, dist saharanpur up
Sir mere ganv me Vodafone networks bilkul bhi ni hei or ganv me koi towar bhi ni hei plz sir mere ganv me 1 tawor lagvakr networks problems koi finish krne ki krpa kre .My number [protected], [protected], [protected], [protected]

Aug 14, 2021

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2020

Vodafone India Customer Care's response Dear Customer,

Please be informed that we have raised the complaint under service request number UPW-V[protected] and due dated on 07-Sep-2020. Please allow us to come back to you with a resolution quickly. Appreciate your patience.

Regards,
Snehal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Few days back, I received a message stating that my outgoing call on vodafone is blocked. So I made a recharge of 40 rupees. Even after recharge I am unable to make outgoing calls. Kindly help

Aug 10, 2021

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2020

Vodafone India Customer Care's response Dear Customer,

Kindly provide the concern Vodafone number to check the details and assist you further. You can write us on email id [protected]@vodafoneidea.com for further assistance.

Regards,
Snehal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I am unable to send outgoing sms from my vodafone sim. I tried inserting my sim in my mom's phone, but its still isn't able to send sms. My balance is not zero. I have been complaining about the same from april 2020. Even after various complaints raised on vodafone platform, i haven't received any communication from customer care.
Very sad about their service....

Helpful

Found this helpful?

Write a comment

My vodafone sim registration failed. I want to re activate the sim.

Vodafone India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Sir,

Today morning i. E. 31.08.20 @5 a. M. I received the mail that your no [protected] is activated & i insert the new sim in mobile phone but tele verification error is showing just when i call to 59059 it say your request is under process & i m unable to use my number

So i request the kind management please do the needful to solve tele verifiaction issue & activate the above no at earlier as possible

My alternate no is [protected] / [protected]

Note :- attach video clip of dialing to 59059

Regards

Rahul r gupta

[protected]

+1 videos

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2020

Vodafone India Customer Care's response Dear Customer,

As per our recent communication, we have escalated your issue to our team and shall get in touch with you at the earliest. Please allow us some more time.

Regards,
Snehal

Sep 08, 2020

Updated by Rahul R Gupta Waiting for ur best solution reply from I T Team from Vodafone Co of my no [protected] which is inactive from 1.5 Months due to technical issues

Regards,
Rahul Gupta
[protected]

View replies

R

Rahul R Gupta

from Mumbai, Maharashtra

Sep 6, 2020

Waiting for reply from your IT team on activation of my sim .

Regards
Rahul Gupta
[protected]

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

From last many months, there is very poor service provided by vodafone.
In the name of 4g we hardly get data speed of more than 100 kbps.

Have been highlighting the issue with vodafone customer care, nodal and appellate team for months now.
There is no resolution. From last 2 years we are getting same response from vodafone that network optimization is planned in the future.

We are getting this response.in between the problem gets solved and we get get good speed, but then after few weeks, its just the same story - poor data speed and frequent call drops.
Moreover, they keep on closing the complaint without fixing anything

Please look into it.

Some complaint numbers:
Kar-v[protected]
Kar-v[protected]
[protected]
[protected]
[protected]

Aug 12, 2021

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2020

Vodafone India Customer Care's response Dear Customer,

As per our network team, please be informed that Maximum optimization has been done on the serving site, there is deep indoor coverage concern at the your location. Our team continuously working to serve you better. Hope you will bear with us till the time we work to provide you better experience.

Regards,
Snehal

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have an alternate number which i have not been using it for quite a few months. Despite requesting to deactivate the number 3 - 4 years back and submitting required documents, they have not deactivated. To permanently deactivate i had submitted the required documents then at jmd and since of busy schedule i only visit during weekends and requested for the same. Also submitted documents for change of address which was not updated. Since i was transferred to other city also requested for port the same number with another service provider but vodafone has rejected that request also every time i had submitted.
Now when i got fedup with their service and stopped making the payment since few months now despite making the payments for all these years and they have not been taking any action and now threatening to deactivate the services of the original number as well.
I don't mind making the payment but would need an assurance that the number which i am not using to be deactivated as they have been dogging me all these years. The amount is also just rs. 1900/- since the time i have stopped making the payment almost 6 months now.

Vodafone India customer support has been notified about the posted complaint.

View replies

V

VNayudu

Aug 31, 2020

complaint ID - 2702639
Today they have activated the non -payment of billing automatic message on my original number for which their has been no pending dues.

Reply

V

VNayudu

Sep 2, 2020

The vodafone team has played their trick by deactivated my outgoing calls, SMS, Internet service also on the original number and finally i have decided to visit the JMD Regent square, Gurgaon and given a permanent disconnection request once again to the customer service team and he said i need to make the balance payment of my alternate number to get my original number activated. Disgusted, but still made the payment of INR 2274 as communicated to me and said he would process the deactivation request.

Even after 4 hours my original number was not activated, when visited again and asked for the same, this person is saying you did not ask for it and so i have not checked in system. How disgusting that while disconnecting the original number SMS, internet and outgoing calls they did without any consent but for activating it we are required to ask them for it. Then after checking in the system he said no its active, when made a call and made him hear the automatic message, then he made calls and sent mail to their team and said the payment is made for the alternate number and then confirmed that it will take another 2 hours to get my original number activated.

Now the only point is post payment this alternate number will get activated again and will they again send me the bill for the next month. This is a big question, These guys have been dogging me for years now and i have been making the payment, i only hope they will now permanently disconnect the alternate number and stop harassing and threatening their customers.

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Vodafone india

I also got a message saying that "thnk u for using fun portal from carbon8"" and vodafone deducted 22inr from my balance.. I didnt subscribe this portal.. I dont know what is this fun portal... Every month some vas is activating in my vodafone without my knowing... This vodafone is cheating us.. Very bad.. Now i am thinking to cancel my sim.. Because every month i am losing money without any subscription.. Very bad vodafone company

Vodafone India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 17-85,G6,CB EASTERN HOMES,DILSUKHNAGAR,HYDERABAD-500060

Hello,
This is Dinesh Kumar.Gattu, Mobile No [protected].
For the last 2 months i am confronting major and frequent yet very serious call drop issues.. I have had enough and it's just not improving.. Just not expected this from a such a renowned service provider. This is so irritating and frustrating. Plz do something about it or else i will switch to other airtel!! You may contact me on [protected].

Vodafone India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Vodafone India

My validity expiring on 30th august 2020... How can you stop my outgoing services

Vodafone India customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: United Kingdom

Hi team,
My name is nishant, i am using vodafone from last 10 years, but now i make my mind to switch to another operator,
The reason behind this is, many time when i feel trouble with your service then i go to your service helpdesk number 198 and then number which is given as for complaint.
Then they mis guide me, and not resolve my issue,
One custom care executive say to try this method when not successful then i contact again to your customer care executive then he says to try another method,
Even i tried 4 times but my issue was not resolved
And i m writing this because from last 1 month i am not receiving my facebook otp on my vodafone number where i am getting same fb otp on other operator number,
When i tried to register this issue with you custom care executive then he simply again mis guide me and i tried many calls to your custom care but not a single call connect to you custom care executive, at last stage of ivr it was disconnected,
This things happened with me many times but i was ignored this but not this is too much, who is responsible for this trouble
When plan was end then u call us for best offers and when we have an issue then no one response us...
So i am not satisfy with your services and i want to change my operator
Thank you

Aug 7, 2021

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2020

Vodafone India Customer Care's response Dear Customer,

Kindly provide the concern Vodafone number to check the details and assist you further. You can write us on email id [protected]@vodafoneidea.com for further assistance.

Regards,
Snehal

Vodafone India Complaints & Reviews

File a complaint to Vodafone India

Vodafone India reviews & complaints page 114

Network issue

Post your Comment

vodafone is cheating in the name of vas activation through flash messages:

Post your Comment

Deductions on balance for 'my daily wallpaper'

Post your Comment

Wrong Bill and Harassment.

Post your Comment

Migration facility unavailable

Post your Comment

Charging for calls to toll free numbers

Unwanted Value added service charge

Post your Comment

Network And Internet

Post your Comment

Abusing language and so many call

Post your Comment

Networks problems

Post your Comment

Outgoing calls are blocked

Post your Comment

unable to send outgoing sms

My sim registration failed

Post your Comment

activation issue of number 9890625822 due to tele verification error

Post your Comment

poor network and data speed

Post your Comment

mobile sim deactivation

Post your Comment

Deduction without knowing

Post your Comment

Call drops server unreachable poor network

Post your Comment

Validity Issue

Post your Comment

i am complaining about the service that i am not receiving my social accounts otp on my vodafone number where i am receiving otp on another operator

Post your Comment

Related businesses