Vodafone India Complaints & Reviews

Hi,

This is to inform you that I have activated 3G services on my handset which is SONY ERRICSON C905, Handset is 3G compatible. I activated this services about 3months back and never got connected to 3G in my home[delhi] network, however if i travel outside delhi, I am connected to 3g. The main concern is, I opt for a service that I can expect mostly in my home network. I never tried to contact VODAFONE CUST SERVICES because they are not helpful, every time a call is made, i am provided with a ref number that is of no use. I do prefer VODAFONE as one off the best service provider but still their are some loop holes that needed to be sorted out.

Please help

Vodafone is always lieng and not solving the problem

3g services ae not working fine

Go to their website and there u will find a list of email ids and phone nos. of all the high authorities. Send an email to all of them saying your problem and also call some of them. These people charge money doing this type of fraud and keep filling their baggage.

Vodafone — Caller Tunes Scam

I have been a Vodafone user for the past 7 years, have been very happy with the provider until the last week. I get 10-15 calls a week regarding the caller tunes which i never use and have never used due to my line of profession. Last week my caller tunes have been activated without my knowledge, and i have been charged Rs.30, i call up the service and they tell me that it was mistakenly done from Vodafone and i would be reimbursed. Again this happens 2 times and i call up the service and they tell me that i have activated by putting in the code and tell me to send an SMS 5 to 111, which does not deliver.

I have been billed for Rs.90 upon activation of caller tunes 3 times in the last week without my knowledge. The same has been noticed only after i received the SMS and checked my balance.

Is this the way to make fast money if your product does not sell? How many more calls to 111 till this things end? What about other people who do not have time to check their balance?

Another problem is that calls to 111 are charged now, and every time i have been robbed i make a call to 111 and they rob me more!!!

Guess its time for me to start my own mobile service...!!!

Vodafone — Pathetic services of telecom service provider

Hi,

I just want to have suggestion for my experinces with one of the telecom service provider.I was using a prepaid number which i got converted in post paid. I started getting troubles as soon as i got the post paid activated. there were no network connectivity and frequent call drops were happening also there was no voice clarity. I logged few complaints for this but nothig was done to resolve it.I did whatever i could and still suffered a lot, the conversations with customer care executives were exaustive and i was unappy on their response.later i asked for porting my number but they rejected the request saying that i have stay at least for 3 months with them.I wrote a mail to nodal office asking if they have taken any action on my complaints and till what time this issue will get resolved, i also cleared that i will not pay the bill for next month untill they resolve my problem.I got a reply saying that my place is in one of the grey areas with low connectivity and they can't commit about till what time they'll be able to establish new site for better connectivity so pls bear with us.
I already have suffered so much which has taken a toll on my personal and professional relations due to bad phone connections.

Kindly suggest me should i pay the last bill and close the case or do i have any other option to get some relief and a rightful customer.

Regards

Vodafone — deducting money from prepaid account

hello vodafone,
I purchased a sim of vodafone and i got a balance of
350 rupee and two weeks ago 10 rupee was deducted
without any reason and now 50 rupee is deducted from
account without any reason.I know that where i called
so it is not possible that 50 rupee must be deducted.
i am really torturing with this kind of issue and i request
you to refill my 60 rupee in balance otherwise i thing
i should change my sim because it is not possible for me
to allow deduction without any reason because i am not
rich man. I want to appreciate that vodafone network is
superb but due to this deduction i really depressed and i
feel really bad.
Thank You
Your member of family
VINODGOYAL ([protected])
C-210, kamla nehru
nagar, jodhpur

Vodafone — deduction of money from prepaid acctt

My name is Kashmir Kaur and i am Vodaphone prepaid customer( [protected])facing problem due to deduction of money from my account without my consent for services not asked for to provide me.Money disapear as i recharge my acctt. Customer care donot listen and i am completly dishearted.Please HELP.

i had activated internet service on vodafone no. and i got confirmation msg from the company. but while i used it they cut my money rs.50 from my prepaid account. i called customer care 5 to 6 times but they didnt hear me and disconnect my phone. i need help.and my no. is[protected],with email address is [protected]@yahoo.co.in

I am HIMANSHU TIWARI, a vodaphone prepaid customer & My number is [protected]
I have observed that money is getting cut for the services that I have never opted? 30 rs are deducted from my account while they miss called me and i had respond to that call and also for chating service which i never opted. I had called to customer care multiple times but no response, after deduction of amount. If I didn't get response now within a week I am planning to change the service provider and will go to the consumer court as a responsible indian.

Subject : - Services Vodafone number [protected] [REF:[protected]] Complaint No. [protected] dt 09 Sep 2011


I am Mr. Rajib Bhattacharjee from Visakhapatnam, Andhra Pradesh. I am a subscriber of the subject vodafone mobile no. and I am bringing out all issues in the succeeding paragraphs :-

(a) Firstly I observed my balance to be Re. 0.45 on 03 Sep 2011, when I tried to send an SMS to one of my friends. I was surprised to note that since my balance on 22 Aug 11 was around Rs. 119/- and I had not used my phone for making any outcalls or any vigorous messaging. And as such I hardly use my mobile for net browsing.

(b) So I tried to register a complaint to that effect by calling up Vodafone customer care centre. But to my horror, I observed that it was just next to impossible. Because when I called up [protected], there was no option wherein I could speak to any of your customer care executives to explain my problem and register my complaint. Although by pressing option 6 I was able to speak to them. However I was advised different things by your customer care executives everytime I tried to register a complaint, viz. call up *111# and press option 4, call up 111 and press option 6, etc. etc. However to my horror again all the advices were absolutely of no use to me.

(c) After having failed top register a complaint through the phone line, I sent an email to Vodafone customer care email ID vodafonecare.[protected]@vodafone.com on 03 Sep 2011 explaining my problem. Though I got an electronically generated email reply of acknowledgement, I did not receive any reply from the said email ID.

(d) I again called up Vodafone customer care centre on 05th Sep 2011 to inquire about the status of my complaint sent by email. Again to my horror when I was able to speak to one of their technical supervisors, I was told that no email has been received by them. However they assured me that the problem would be looked into.

(e) I followed up my complaint vigorously everyday thereafter by calling up their customer care centre but did not get any satisfactory reply. On 07th Sep 2011, having not recevied any reply from their email ID vodafonecare.[protected]@vodafone.com and neither any suitable answer from your customer care centre, I sent an email to their Nodal Officer email ID nodal.[protected]@vodafone.com.

(f) I received an email promptly this time on 08th Sep 2011 from vodafonecare.[protected]@vodafone.com wherein they stated that due to net browsing the balance has been deducted. However no details about the date and time of browsing was mentioned.

(g) On 09th Sep 2011, I called up their customer care centre and when I inquired about these details was told that due to net browsing on the 31st of Aug 2011 from 0800 to 1100 hrs, the balance has been reduced to Re. 0.45. When I eplained to them that I had never browsed the net as stated, I was told that they would examine the same and revert back. Having not recevied any reply or call from their customer care centre, I replied to their email dated 08th Sep 2011 asking for these details on 10th Sep 2011.

(h) Now when I got a reply on 12th Sep 2011 from vodafonecare.[protected]@vodafone.com I was told that due to net browsing from 16 Aug to 31 Aug 2011 the balance has been deducted. This statement contradicted their own statement as told to me earlier on phone. I immediately replied to this email asking for clarifications. But I am yet to get any satisfactory reply till todate.

(i) However I regularly followed up by calling up their customer care centre seeking the status, but to no avail. However on 13th of Sep 2011, I was told by one Mr Chandrakant of Vodafone's customer care centre that the issue has been resolved and by the end of the day, my deducted amount would be credited into my account. But nothing of that sort happened. I called up on 14th of Sep 2011 and was again re-assured by one Ms Durga of their customer care centre that due to some technical problem the crediting did not take place the previous day and the same would be effected by 1300 hrs on 15th Sep 2011. However again this did not happen.

(j) I have waited enough patiently and now it appears that my patience is being tested. In this entire chronology of events I have not received any reply from their Nodal Officer though I had sought his intervention when I did not get any reply from their cusotmer care centre. Efforts to get in touch with the Nodal Officer on his mobile no. [protected] Ext. 8300 from BSNL landline, as given in their website also proved futile since this number is being shown as invalid. I found this rather very strange. The same mobile no. has been displayed on their website as the mobile no. of Vodafone's Appellate Authority too.

(k) Though in the emails being received by them I am still being intimated that due to net browsing between 16 to 31 Aug 2011, the balance was deducted. But till todate despite my repeated requests at all times, Vodafone has failed to provide me any evidence of the same. Emails written to their Nodal Officer and Appellate Authorities have also not yielded any results.
I remain,

Regards

Rajib Bhattacharjee

Online Vodafone Recharge — no recharge done

i done my recharge of Rs.402 online of vodafone...transaction has been done from my accnt but phone is nt recharge

vodafone prepaid recharge — transaction failed

Dear Sir,
I was prepaid recharge through netbanking of HDFC A/C [protected] as on 3 Nov.2009. but Rs.100 and Rs. 50 Total Rs.150 trasition is failed but Deduction of Rs 150/- is deducted from my Above mentioned account I was call to vodafone and HDFC bank but they denied and aviod me. please tell me what to do?

Vodafone/GSM — Misbehaving using mobile phone

[protected]

I want a details and address of the above vodafone number. please mail me fast.

Because the subscriber is misbehaving with my brother's wife.

please act fast and mail me on [protected]@hotmail.com or call me on [protected]


thank you.

Vodafone — Lethargic approach to customers issues

To whom so it may concern,
Dear sir/madam,
I'm an employee at Mahidrasatyam with good amount of faith in the working practices of Vodafone . However, it does not seem so, as i had one of my worst experiences when i requested to convert my post paid connection to prepaid connection.My services were barred on 15 march as a process of conversion and i was told that my my prepaid sim would be up and running in 24 hrs..but nothing has happened yet as the result my mobile is inactive of past 2 days.
. Such lethargic behaviour was not at all expected with the service provided by one of the leading indian telecom companies.Kindly look into the matter and help me to bring my mobile back into running condition.

Thanks and Regards
Hiamanshu Khanna
[protected](Vodafone no)
Madhapur,Hyderabad -500081

1. i recharged rs 200 for prepaid and about 100+ for 3g.
i received a message- your recharge 200 successful. you got talk time 178.
but still i cant make a call!!! the voice message says your balance Rs. 0.
i tried to contact call vodafone customer care. there is no No 9 option which was in post paid!! neither any No. to get guidance.
In England my relatives are happy with vodafone.
but our Indian vodafone staff is lethargic, lazy, narrow minded. the boss need to be sacked and replaced with a hard working smart boss in India.
i went to vodafone local store- 1km away in noida sector 11, 12 metro junction and presented my problem. they are not interested at all to help. go to sector 18, they said.
every time i recharge or any small problem, i am running to sector 18, noida. vodafone is falling. or Indian boss is getting sacked..

2.i recharged rs 100+ for 3g. and no message acknowledgement came about 3g.
3. how to know 3g balance, in vodafone -i do not know. how to find prepaid balance- i don't know. whom will ask if customer care option no 9 is deactivated in prepaid vodafone Sim
4.In my airtel Sim and phone I do not experience these problems.
5. in nabarangpur, orissa vodafone network is almost nil. airtel network has been very good.
6.thanks to God and man who brought forth mobile portability facility. i am just going to migrate to airtel from vodafone, if some one do not wake up and correct the crooked path of customer care of vodafone.
satyarao
[protected]

Dear sir,

I visited the EMINENT Office to submitted PF form for my settlement of PF amount on dated 13.06.16 But still my PF amount not received, it cross the criteria of 30 days kindly check and provide the same on urgent basis..

Today when i confirmed for the same to Eminent Executive Cell [protected] he told me to that Form directly submitted by me at PF office ... i m shocked by the unethical behavior of that Executive
My concern is when i visited earlier on 13/06/2k16 they doesn't need to informed me that process and after one month when i make a call to confirmed for the same they told me the new process.

Please do clear my fund otherwise i will take the legal action against this unethical way .

Regards

Ashutosh Chaturvedi (Joining Date 11 Nov 2010 as a vodafone mini store cce )
S/o Shri Ramesh chandra chaturvedi Advocate
1109, Rajendra Nagar Near GMV Orai 285001 UP East
Mob [protected] [protected]

Dear sir,

I visited the EMINENT Office to submitted PF form for my settlement of PF amount on dated 13.06.16 But still my PF amount not received, it cross the criteria of 30 days kindly check and provide the same on urgent basis..

Today when i confirmed for the same to Eminent Executive Cell [protected] he told me to that Form directly submitted by me at PF office ... i m shocked by the unethical behavior of that Executive
My concern is when i visited earlier on 13/06/2k16 they doesn't need to informed me that process and after one month when i make a call to confirmed for the same they told me the new process.

Please do clear my fund otherwise i will take the legal action against this unethical way .

Regards

Ashutosh Chaturvedi (Joining Date 11 Nov 2010 as a vodafone mini store cce )
S/o Shri Ramesh chandra chaturvedi Advocate
1109, Rajendra Nagar Near GMV Orai 285001 UP East
Mob [protected] [protected]

Vodafone — Call Drop, Call connecting problem

Sir,
I have been using the Vodafone number [protected] for more than a year. But from April, 2009 i have been facing problem related to network.
When i make a call to any Airtel number the call gets connected but neither the person to whom i am calling nor me can hear anything and hence the call has to be cancelled. Then i have to try calling the same number again and this time if i am lucky i might be able to talk to the person. The problem hear is that the first call gets wasted and the same is charged in my account. On complaining to the customer care at 111, I am said that the area (dindoshi, Malad east, Mumbai) has some network problems. and will be solved within 72 hours. Also my friend in the my vicinity are facing the same problem. I have made various complains about the same to Vodafone but still the condition remains the same and I am asked to pay the bill which is much above my actual usage.
I therefore request you to look into the matter and solve the same at the earliest.
Thank you

Vodafone is the best one in kerala. No call drop. I have tried all providers. Vodafone is the unmatchable one. You can talk constantly even if there is little range. I am using vodafone postpaid. Good in all respects.

No complaints.

vivek

Hi Anusha
In my opinion you should not be worried about the court summon as they give this to everyone but never listen to users problem. Keep sending them mails about your problem to a list of email ids u will find in their site of some of the highest authorities.
Moreover since u had a postpaid connection so you can go to a center and ask for a detailed bill of your usage, scan it and attach in your mails along with the attachment which shows wat your actual plan was.
Hope it helps.

That is sad. There are many Vodafone reviews related to its bills and customer service
http://www.mouthshut.com/product-reviews/Vodafone-Mobile-Operator-reviews[protec...⇄

Dear Sir / Madam,

I am a customer of Vodafone CUG post paid connection no:[protected], 42, 43, 44, 45, 46, 47, 48, 49, my July 2012 bill has a late fee charge in it, although I paid the 18/8/2012 due date.I spoke to customer care and they told me send a mail to customer care department regarding the issue.Kindly refund my late fee charges in the coming month bill.

archana

sim blocked please tell us how it will be restart

I had Vodafone connection having number [protected]. I was away on tour and enjoying roaming facility. All of sudden my SIM was unregister by Vodafone witout prior information.

I would like to know why it has been unregister without prior information?

Also please inform me how i can get rid out of vodafone connection.

Dear Sir,

I want to block my postpaid sim card. My mobile no is [protected]. Please block it as soon as possible and inform me through mail or on this mobile no. [protected].


Thanking you,


Regards

Arun Pandita

My No.[protected] blocked and asking PUK Code, please providePUK Code

My Prepaid SIM card has been deactivated for no reason. When I call the customercare they inform that I have a postpaid number and my number is wrong. They are not ready to login a complaint. I now have a deactivated SIM and I cannot raise a complaint for this.

I Vodafon Sim blocked Ple's I Want My Sim Number Is [protected]

Dear Sir/Madam,

My number was allocated to some one without any prior notification.

Within 1 month of me receiving a message of "sim registration failed".

Can any one please help what should i do to get my number back.

Hi Janki,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/y88h3as and we’d be happy to help.

Regards,
Vodafone Customer Care.

Sir,
My mobile no. [protected]. I had successfully ported from AIR TEL to vodafone on 3 Oct 2011. but this number is blocked from[protected] stating that i have to submit the documents. I had already submitted the correct documents when i applied for porting.but i don't understand the need to submit the documents once again.Even though when visited the vodafone office at dharwad no info was given properly. they first said to submit the documents and when i approached with documents they stared to ask for photograph etc.. its so frustrating experience with vodafone.. please either unblock the services or please cancel the porting.

I recently got my BSNL connection ([protected]) ported to Vodafone thinking that Vodafone provides better services to its customers, but to my dissappointment I was wrong. I got it achnged through the dealer aftersubmitting all the required documents. But a few days later a got a message that your documents have not been submitted and we will bar your calls if you do not submit them till the specified date. I was out of station due to Diwali holidays at that time and by the time I came back my outgoing was barred, a day later they barred my incoming as well. I went to teh local Vodafone office to submit the documents but was told that teh photograph in teh photo id proof that was submitted was not clear. It was 1st Nov on that day, I again visited teh vodafone office teh next day with the required documents and an id proof in which the photograph was clear. But I was told that the conectivity is down and they won't be able to help me out. On asking how much time is it going to take and shall I wait there I was told that they don't know it can take 10 min, 2 hours, or 2 days. Since then I have been visiting teh vodafone office on a regular basis but haven't got any resolution. I am now really oppologising for choosing Vodafone. Is this the way Vodafone treats itsd customers. Request you to please help in the issue ASAP as my mobile phone is not working for almost 2 weeks now and this is causing a lot of inconvienience.

Hoping to get a better resolution to the problem.

Dissappointed with Vodafone, Ridiculous

Neelam Singh

Alwar, Rajasthan

Hi

Customer Nomber : [protected]
Mail Id: [protected]@gmail.com
Pls arjant sent to name and address becous my sime is lost and not conform to name and address

Pls help me

Thank's

khalik shaikh
+[protected]

My sim was blocked and asking for PUK code to unlock mobile no is [protected] plz send me puk code its urgent

my mobile
no is [protected] this no is activated the 4 or 5 years but the last 15 days this sim is no working properly and blocked but this same no sim is issued the Vodafone store this sim amount this time is 400 or 500 ruppess but the Vodafone exeutitve person is no informed the no is postpaid plz my request is accepted and this no is activated and the amount is refund as soon as possible

thanks