Vodafone India Complaints & Reviews

Vodafone — deducting money from prepaid account

hello vodafone,
I purchased a sim of vodafone and i got a balance of
350 rupee and two weeks ago 10 rupee was deducted
without any reason and now 50 rupee is deducted from
account without any reason.I know that where i called
so it is not possible that 50 rupee must be deducted.
i am really torturing with this kind of issue and i request
you to refill my 60 rupee in balance otherwise i thing
i should change my sim because it is not possible for me
to allow deduction without any reason because i am not
rich man. I want to appreciate that vodafone network is
superb but due to this deduction i really depressed and i
feel really bad.
Thank You
Your member of family
VINODGOYAL ([protected])
C-210, kamla nehru
nagar, jodhpur

Vodafone — deduction of money from prepaid acctt

My name is Kashmir Kaur and i am Vodaphone prepaid customer( [protected])facing problem due to deduction of money from my account without my consent for services not asked for to provide me.Money disapear as i recharge my acctt. Customer care donot listen and i am completly dishearted.Please HELP.

i had activated internet service on vodafone no. and i got confirmation msg from the company. but while i used it they cut my money rs.50 from my prepaid account. i called customer care 5 to 6 times but they didnt hear me and disconnect my phone. i need help.and my no. is[protected],with email address is [protected]@yahoo.co.in

I am HIMANSHU TIWARI, a vodaphone prepaid customer & My number is [protected]
I have observed that money is getting cut for the services that I have never opted? 30 rs are deducted from my account while they miss called me and i had respond to that call and also for chating service which i never opted. I had called to customer care multiple times but no response, after deduction of amount. If I didn't get response now within a week I am planning to change the service provider and will go to the consumer court as a responsible indian.

Subject : - Services Vodafone number [protected] [REF:[protected]] Complaint No. [protected] dt 09 Sep 2011


I am Mr. Rajib Bhattacharjee from Visakhapatnam, Andhra Pradesh. I am a subscriber of the subject vodafone mobile no. and I am bringing out all issues in the succeeding paragraphs :-

(a) Firstly I observed my balance to be Re. 0.45 on 03 Sep 2011, when I tried to send an SMS to one of my friends. I was surprised to note that since my balance on 22 Aug 11 was around Rs. 119/- and I had not used my phone for making any outcalls or any vigorous messaging. And as such I hardly use my mobile for net browsing.

(b) So I tried to register a complaint to that effect by calling up Vodafone customer care centre. But to my horror, I observed that it was just next to impossible. Because when I called up [protected], there was no option wherein I could speak to any of your customer care executives to explain my problem and register my complaint. Although by pressing option 6 I was able to speak to them. However I was advised different things by your customer care executives everytime I tried to register a complaint, viz. call up *111# and press option 4, call up 111 and press option 6, etc. etc. However to my horror again all the advices were absolutely of no use to me.

(c) After having failed top register a complaint through the phone line, I sent an email to Vodafone customer care email ID vodafonecare.[protected]@vodafone.com on 03 Sep 2011 explaining my problem. Though I got an electronically generated email reply of acknowledgement, I did not receive any reply from the said email ID.

(d) I again called up Vodafone customer care centre on 05th Sep 2011 to inquire about the status of my complaint sent by email. Again to my horror when I was able to speak to one of their technical supervisors, I was told that no email has been received by them. However they assured me that the problem would be looked into.

(e) I followed up my complaint vigorously everyday thereafter by calling up their customer care centre but did not get any satisfactory reply. On 07th Sep 2011, having not recevied any reply from their email ID vodafonecare.[protected]@vodafone.com and neither any suitable answer from your customer care centre, I sent an email to their Nodal Officer email ID nodal.[protected]@vodafone.com.

(f) I received an email promptly this time on 08th Sep 2011 from vodafonecare.[protected]@vodafone.com wherein they stated that due to net browsing the balance has been deducted. However no details about the date and time of browsing was mentioned.

(g) On 09th Sep 2011, I called up their customer care centre and when I inquired about these details was told that due to net browsing on the 31st of Aug 2011 from 0800 to 1100 hrs, the balance has been reduced to Re. 0.45. When I eplained to them that I had never browsed the net as stated, I was told that they would examine the same and revert back. Having not recevied any reply or call from their customer care centre, I replied to their email dated 08th Sep 2011 asking for these details on 10th Sep 2011.

(h) Now when I got a reply on 12th Sep 2011 from vodafonecare.[protected]@vodafone.com I was told that due to net browsing from 16 Aug to 31 Aug 2011 the balance has been deducted. This statement contradicted their own statement as told to me earlier on phone. I immediately replied to this email asking for clarifications. But I am yet to get any satisfactory reply till todate.

(i) However I regularly followed up by calling up their customer care centre seeking the status, but to no avail. However on 13th of Sep 2011, I was told by one Mr Chandrakant of Vodafone's customer care centre that the issue has been resolved and by the end of the day, my deducted amount would be credited into my account. But nothing of that sort happened. I called up on 14th of Sep 2011 and was again re-assured by one Ms Durga of their customer care centre that due to some technical problem the crediting did not take place the previous day and the same would be effected by 1300 hrs on 15th Sep 2011. However again this did not happen.

(j) I have waited enough patiently and now it appears that my patience is being tested. In this entire chronology of events I have not received any reply from their Nodal Officer though I had sought his intervention when I did not get any reply from their cusotmer care centre. Efforts to get in touch with the Nodal Officer on his mobile no. [protected] Ext. 8300 from BSNL landline, as given in their website also proved futile since this number is being shown as invalid. I found this rather very strange. The same mobile no. has been displayed on their website as the mobile no. of Vodafone's Appellate Authority too.

(k) Though in the emails being received by them I am still being intimated that due to net browsing between 16 to 31 Aug 2011, the balance was deducted. But till todate despite my repeated requests at all times, Vodafone has failed to provide me any evidence of the same. Emails written to their Nodal Officer and Appellate Authorities have also not yielded any results.
I remain,

Regards

Rajib Bhattacharjee

Online Vodafone Recharge — no recharge done

i done my recharge of Rs.402 online of vodafone...transaction has been done from my accnt but phone is nt recharge

vodafone prepaid recharge — transaction failed

Dear Sir,
I was prepaid recharge through netbanking of HDFC A/C [protected] as on 3 Nov.2009. but Rs.100 and Rs. 50 Total Rs.150 trasition is failed but Deduction of Rs 150/- is deducted from my Above mentioned account I was call to vodafone and HDFC bank but they denied and aviod me. please tell me what to do?

Vodafone/GSM — Misbehaving using mobile phone

[protected]

I want a details and address of the above vodafone number. please mail me fast.

Because the subscriber is misbehaving with my brother's wife.

please act fast and mail me on [protected]@hotmail.com or call me on [protected]


thank you.

Vodafone — Lethargic approach to customers issues

To whom so it may concern,
Dear sir/madam,
I'm an employee at Mahidrasatyam with good amount of faith in the working practices of Vodafone . However, it does not seem so, as i had one of my worst experiences when i requested to convert my post paid connection to prepaid connection.My services were barred on 15 march as a process of conversion and i was told that my my prepaid sim would be up and running in 24 hrs..but nothing has happened yet as the result my mobile is inactive of past 2 days.
. Such lethargic behaviour was not at all expected with the service provided by one of the leading indian telecom companies.Kindly look into the matter and help me to bring my mobile back into running condition.

Thanks and Regards
Hiamanshu Khanna
[protected](Vodafone no)
Madhapur,Hyderabad -500081

1. i recharged rs 200 for prepaid and about 100+ for 3g.
i received a message- your recharge 200 successful. you got talk time 178.
but still i cant make a call!!! the voice message says your balance Rs. 0.
i tried to contact call vodafone customer care. there is no No 9 option which was in post paid!! neither any No. to get guidance.
In England my relatives are happy with vodafone.
but our Indian vodafone staff is lethargic, lazy, narrow minded. the boss need to be sacked and replaced with a hard working smart boss in India.
i went to vodafone local store- 1km away in noida sector 11, 12 metro junction and presented my problem. they are not interested at all to help. go to sector 18, they said.
every time i recharge or any small problem, i am running to sector 18, noida. vodafone is falling. or Indian boss is getting sacked..

2.i recharged rs 100+ for 3g. and no message acknowledgement came about 3g.
3. how to know 3g balance, in vodafone -i do not know. how to find prepaid balance- i don't know. whom will ask if customer care option no 9 is deactivated in prepaid vodafone Sim
4.In my airtel Sim and phone I do not experience these problems.
5. in nabarangpur, orissa vodafone network is almost nil. airtel network has been very good.
6.thanks to God and man who brought forth mobile portability facility. i am just going to migrate to airtel from vodafone, if some one do not wake up and correct the crooked path of customer care of vodafone.
satyarao
[protected]

Dear sir,

I visited the EMINENT Office to submitted PF form for my settlement of PF amount on dated 13.06.16 But still my PF amount not received, it cross the criteria of 30 days kindly check and provide the same on urgent basis..

Today when i confirmed for the same to Eminent Executive Cell [protected] he told me to that Form directly submitted by me at PF office ... i m shocked by the unethical behavior of that Executive
My concern is when i visited earlier on 13/06/2k16 they doesn't need to informed me that process and after one month when i make a call to confirmed for the same they told me the new process.

Please do clear my fund otherwise i will take the legal action against this unethical way .

Regards

Ashutosh Chaturvedi (Joining Date 11 Nov 2010 as a vodafone mini store cce )
S/o Shri Ramesh chandra chaturvedi Advocate
1109, Rajendra Nagar Near GMV Orai 285001 UP East
Mob [protected] [protected]

Dear sir,

I visited the EMINENT Office to submitted PF form for my settlement of PF amount on dated 13.06.16 But still my PF amount not received, it cross the criteria of 30 days kindly check and provide the same on urgent basis..

Today when i confirmed for the same to Eminent Executive Cell [protected] he told me to that Form directly submitted by me at PF office ... i m shocked by the unethical behavior of that Executive
My concern is when i visited earlier on 13/06/2k16 they doesn't need to informed me that process and after one month when i make a call to confirmed for the same they told me the new process.

Please do clear my fund otherwise i will take the legal action against this unethical way .

Regards

Ashutosh Chaturvedi (Joining Date 11 Nov 2010 as a vodafone mini store cce )
S/o Shri Ramesh chandra chaturvedi Advocate
1109, Rajendra Nagar Near GMV Orai 285001 UP East
Mob [protected] [protected]

Vodafone — Call Drop, Call connecting problem

Sir,
I have been using the Vodafone number [protected] for more than a year. But from April, 2009 i have been facing problem related to network.
When i make a call to any Airtel number the call gets connected but neither the person to whom i am calling nor me can hear anything and hence the call has to be cancelled. Then i have to try calling the same number again and this time if i am lucky i might be able to talk to the person. The problem hear is that the first call gets wasted and the same is charged in my account. On complaining to the customer care at 111, I am said that the area (dindoshi, Malad east, Mumbai) has some network problems. and will be solved within 72 hours. Also my friend in the my vicinity are facing the same problem. I have made various complains about the same to Vodafone but still the condition remains the same and I am asked to pay the bill which is much above my actual usage.
I therefore request you to look into the matter and solve the same at the earliest.
Thank you

Vodafone is the best one in kerala. No call drop. I have tried all providers. Vodafone is the unmatchable one. You can talk constantly even if there is little range. I am using vodafone postpaid. Good in all respects.

No complaints.

vivek

Hi Anusha
In my opinion you should not be worried about the court summon as they give this to everyone but never listen to users problem. Keep sending them mails about your problem to a list of email ids u will find in their site of some of the highest authorities.
Moreover since u had a postpaid connection so you can go to a center and ask for a detailed bill of your usage, scan it and attach in your mails along with the attachment which shows wat your actual plan was.
Hope it helps.

That is sad. There are many Vodafone reviews related to its bills and customer service
http://www.mouthshut.com/product-reviews/Vodafone-Mobile-Operator-reviews[protec...⇄

Dear Sir / Madam,

I am a customer of Vodafone CUG post paid connection no:[protected], 42, 43, 44, 45, 46, 47, 48, 49, my July 2012 bill has a late fee charge in it, although I paid the 18/8/2012 due date.I spoke to customer care and they told me send a mail to customer care department regarding the issue.Kindly refund my late fee charges in the coming month bill.

archana

sim blocked please tell us how it will be restart

I had Vodafone connection having number [protected]. I was away on tour and enjoying roaming facility. All of sudden my SIM was unregister by Vodafone witout prior information.

I would like to know why it has been unregister without prior information?

Also please inform me how i can get rid out of vodafone connection.

Dear Sir,

I want to block my postpaid sim card. My mobile no is [protected]. Please block it as soon as possible and inform me through mail or on this mobile no. [protected].


Thanking you,


Regards

Arun Pandita

My No.[protected] blocked and asking PUK Code, please providePUK Code

My Prepaid SIM card has been deactivated for no reason. When I call the customercare they inform that I have a postpaid number and my number is wrong. They are not ready to login a complaint. I now have a deactivated SIM and I cannot raise a complaint for this.

I Vodafon Sim blocked Ple's I Want My Sim Number Is [protected]

Dear Sir/Madam,

My number was allocated to some one without any prior notification.

Within 1 month of me receiving a message of "sim registration failed".

Can any one please help what should i do to get my number back.

Hi Janki,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/y88h3as and we’d be happy to help.

Regards,
Vodafone Customer Care.

Sir,
My mobile no. [protected]. I had successfully ported from AIR TEL to vodafone on 3 Oct 2011. but this number is blocked from[protected] stating that i have to submit the documents. I had already submitted the correct documents when i applied for porting.but i don't understand the need to submit the documents once again.Even though when visited the vodafone office at dharwad no info was given properly. they first said to submit the documents and when i approached with documents they stared to ask for photograph etc.. its so frustrating experience with vodafone.. please either unblock the services or please cancel the porting.

I recently got my BSNL connection ([protected]) ported to Vodafone thinking that Vodafone provides better services to its customers, but to my dissappointment I was wrong. I got it achnged through the dealer aftersubmitting all the required documents. But a few days later a got a message that your documents have not been submitted and we will bar your calls if you do not submit them till the specified date. I was out of station due to Diwali holidays at that time and by the time I came back my outgoing was barred, a day later they barred my incoming as well. I went to teh local Vodafone office to submit the documents but was told that teh photograph in teh photo id proof that was submitted was not clear. It was 1st Nov on that day, I again visited teh vodafone office teh next day with the required documents and an id proof in which the photograph was clear. But I was told that the conectivity is down and they won't be able to help me out. On asking how much time is it going to take and shall I wait there I was told that they don't know it can take 10 min, 2 hours, or 2 days. Since then I have been visiting teh vodafone office on a regular basis but haven't got any resolution. I am now really oppologising for choosing Vodafone. Is this the way Vodafone treats itsd customers. Request you to please help in the issue ASAP as my mobile phone is not working for almost 2 weeks now and this is causing a lot of inconvienience.

Hoping to get a better resolution to the problem.

Dissappointed with Vodafone, Ridiculous

Neelam Singh

Alwar, Rajasthan

Hi

Customer Nomber : [protected]
Mail Id: [protected]@gmail.com
Pls arjant sent to name and address becous my sime is lost and not conform to name and address

Pls help me

Thank's

khalik shaikh
+[protected]

My sim was blocked and asking for PUK code to unlock mobile no is [protected] plz send me puk code its urgent

my mobile
no is [protected] this no is activated the 4 or 5 years but the last 15 days this sim is no working properly and blocked but this same no sim is issued the Vodafone store this sim amount this time is 400 or 500 ruppess but the Vodafone exeutitve person is no informed the no is postpaid plz my request is accepted and this no is activated and the amount is refund as soon as possible

thanks

vodafone cellular — AUTOMATED SMS AND ACTIVATION CHARGES DEDUCTIONS

In the 29th late hrs recd 5 automated SMS regarding deactivation & activation of Caller tunes and Rs 50 taken away by co.When i complained on 30.05.2011 Nodal officer Ms Sushma refused and shown disability to reverse the amount.

Again the same SMS scam repeated yesterday night and they again sent automated SMS and deducted the Amt once again on 30.5.2011


I took the connection of this co on 3.05.2011 and experience loot of this company.

sandeep sharma
[protected]

vodafone cellular — mobile number portability

I am dwarkesh vaniya and i already had applied my mobile number portability i also had apply for my current reliance number transfer in vodafone cellular. so in that case i also applied on vodafone cellular company's website. one executive came at my office and proceed further for mnp. 610/- rupees charge for that proceeder and it's reciept (CAF) no. is 4586308 on date 26/05/2011 still today my number didn't transfer yet.and no positive reply from your side.so reply as soon as possible on that case.

Vodafone — Froadness

hi,

M Rajat Kapoor, my vodaphone no.[protected] is continuously forcing me to say that vodaphone is ''FROAD''. the company continuously charging me 50/- Rs per month but without any active service on my no. n i called upto fifty times to vodaphone care but more than 30 times they disconnet my call. N each time they have new reason for this diduction sometimes vsnma, sometimes astro service n bla bla bla... all this to change my mind..

if vodaphone is unable to solve this problem of mine, then i'll have to surrender this connection...

thankyou,

Rajat Kapoor
cell no. [protected]

Complaint closed.

TAMANNA JASWAL
[protected]
FROM H.P

somebody is giveing miss call from this no. [protected]

Somebody is giveing miss call from this no. +91-[protected].My Phone number = +91-[protected] (KOLKATA).I requested him not to do this. But, he did not care. Please take action.

sir
i want call details of these two no. [protected], [protected] as soon



regards

tinku devgan

sir..., can u plz tel me the details of this vodafone mobile number..., about the name and address, [protected].
plz...sir, its my humble requst..., plz as early as possible...my mail id is [protected]@gmail.com

Respected Sir,

I am geeting miss calls from these numbers +[protected] Dated 02.09.2011 time 02:06 PM & +[protected] dated 16.09.2011 time 01:30 AM please bring into kind notice and take neccessary action.

Thanks & Regards,

I am Vodafone use. I Got a miss call from +[protected]. From Where do they get my number. please let me know

iam getting miss call every day i just want to know the details of vodafone number is [protected]. please send me the details to [protected]@gmail.com

Vodafone — about prize money

hai I am madhu.i got a message that i had won 1, 000, 000 00gbp and it says contact harry.when and how I got the money plz call me.my no. is [protected].

vodafone customer — for the purpose of prize money

i had received two messages from TA-interlfd.this message show the information about the prize money and also indicated to cotact with SIR ADAM.[protected].but i dont no how to get this prize money, so please give me the proper information about this.my mobile no is [protected]

This has qualified you to claim the total cash prize Of £950, 000.00 Pounds in the Vodafone Promotion, contact:Spencer Williams, Email: [protected]@live.com
Name:...
Country:...

Dear Sir,

I have sent mail for the diconnect the post paid connction and to vonvert it to prepaid. But without giving instruction or telling any procedure vodafone has disconnect my no.
Before paying the overdue Mr. Dipesh Mandavkar on[protected] has instructed to give me post dated cheque. And he agrees to to make conversion from post paid to prepaid.
I thought that I was the old custmer and they will agree agree my request.Instead of giving post paid cheque I have given cash. But was wrong. They have cheated me.

This is the story.

Sir/ Madam,

This is my old no since 2006-07. Please give prepaid connection of the same no.

Regards,

Prabhakar
Cell no-[protected]

Please activate my no-[protected]. Reply was not sent on my prabhakar.[protected]@gmail.com.
Please explain the procedure to reactivate the same no.
I request you to please activate my above no.

Regards,

Prabhakar