Vodafone India Complaints & Reviews

I AM USING VODAFONE POSTPAID SERVICE FROM LAST 3 MONTH S
THEY ADDED EXTRA INTERNATIONAL CALL CHARGES IN MY BILL; WHERE AS I DID NOT MAKE ANY INTERNATIONAL CALL THROUGH MY NUMBER.
IN SEP 2011 THEY ADDED RS.90..00 AND NOW IN OCT 2011 BILL RS 135.00
I ENQUIRED OF THE VODOFONE CALL CENTER, THEY COULD NOT GIVE ME SATISFACTORY & CORRECT INFORMATION,

KINDLY HELP ME TO SHORT OUT THIS PROBLEM.

THANKS,
NAREN NANDED

I got surprise to see the September bill amount of Rs. 2231.82.
The call charges under CUG plan are very low, CUG is free & my usage is also not profound. I have activated “99 Unlimited” internet plan.

When I contacted Customer Care, they told me the amount is due to use of Vodafone Mobile Connect facility WHICH I NEVER REQUESTED TO START. So, how Vodafone can activate any value added service (e.g. Vodafone Mobile Connect) by default without intimation to customer ???

2 days back someone from Vodafone called me told that, they will give me reversal of Rs. 1400. But total of Rs. 1685 was charged in the bills for Sept & Oct. I refused to accept their offer as they were not ready to give me reversal of full amt. i.e. Rs. 1685.

VODAFONE HARASSES...

respected sir/madam,
i am a vodafone user.i had activated my vodafone blackberry daily plan @15.
the vodafone website shows that we can use the service for using the blackberry app world.
i am a blackberry 9700 user.
i had activated my daily blackberry plan by sending the sms ACT BIS15 to 144 and Rs.15 had been deducted from my balance
and the blackberry internet services were activated in my phone.
my phone also showed the EDGE network and all my settings were fine for services to be used.
but when i used my blackberry app world,the vodafone carrier had charged me for that and deducted Rs.360 from my balance
my balance was Rs.322 and was brought down to Rs.-40.5.
i cant understand how the vodafone have charged me.
and also how can they make my balance negative to -40.5
i had not downloaded anything from the internet except just using blackberry app world apps.
this is malpractice and cheating from vodafone.
i had earlier also spoken to vodafone customer care but did not get a response.
it is my earnest request the you look into this matter and help me in getting my balance back which amounts to Rs.362 approximately.
i am looking forward for a quick response.
thanking you,
Dharmesh mahamwal,
[protected].

I had recently taken three mobile connections on 31 Aug 2011. On 4th Sept I had given a complaint that I am not receiving any signal on all the 3 mobile connections both in my home and my office. Till date Vodafone has not resolved it , instead they are asking me to pay the bills. For what is the bills to be paid. My plan/ scheme is authorised 400 free CUG calls and 100 free SMS for a month. If there is no signal on my mobile how will I avail this free call/SMS facility, if I am not able to take this facility then for what service should I pay. I want to sue the firm for deficiency in service and inconvenience caused due to not extending the basic voice mail and data services.
Moreover they disconnect the services without prior intimation. When the appellate was contacted one Mr Sharan has assured that once the network issue is resolved then they will talk about payment and there will be no disruption in service till then, but every now and then some other dept disrupts tje services without prior intimation. They work in water tight compartment.
Till now no official from Vodafone has given a ring to resolve my issue, every now and then I need to talk for long hours from my landline to make them understand. Who will pay for my landline bills ? Inspite of asking for call back they do not respond. The customer service centre at Perambur, Chennai is also ineffective and since they are not able to resolve the issue they are also rude. How should this issue be resolved. I had initially paid for all the three connections but have not got the basic service i.e. voice call. Moreover I had spoken to the appellate and cust service for laong hours form my landline. How much more should I spend? Kindly help

Dear sir i had a conversation with vodafone complaint dept twice actually i had recharged my phone ( [protected]) with vodafone recharge 42 through online banking on 2nd nov 2011 at 6 O clock , after recharging i recieved a message from vodafone "Thankyou for using vodafone online shop. your order id is MUTI[protected] and you have recharged with Rs 42.0", at that time i had a balance around 60 rs in my account, which was deducted on the same night in between 11 to 12 O clock, and my phone calls for both customer care and complaint dept. was barred. and my balance reduces to -6 rs, i complaint about this after recharging with gprs pack and recieveing message from vodafone still you have deducted money. after that they told me it activates after 8 hour from recharge i said ok, after that i recharged my phone with 100 rs, now on 4th night after 24 hours + when i used gprs and they again deducted amount from my account and my balance goes to -17 rs, when i again complaint about this they are not ready to hear my issue directly forwarding me to vodafone store when i asked them to make me speak to their manager aur senior concerned person they disconnected my phone the name of the agent is "mozzam". i am fed of this type of vodafone service and want a serious action against them because this is not the first time they are harrasing me. please i request you to look into the matter ASAP.

Thanks and regards,
Amit kumar verma
Ph: [protected].

Sir,

I had purchased a Vodafone Mobile Broadband USB Stick on[protected] model no:K3770, SN:[protected]
Cost : 1500/- Rs for USB Stick, CS NO: VKS/11-12/CS01/239, and 199/- Rs for activation Fee, SP NO: VKS/11-12/SP01/6945

The day i purchased the modem the executive told me your modem will activate on Dt: 31/10/2011 before 14:00 hrs,

In the evening when i connected the modem to my PC its shows the network problem, i contact to customer care i explained the problem, they told me that there is some problem with your SIM CARD in the modem,
Same day I went to Vodafone Gallery at KHARGHAR from were I purchased the Modem and explain them the problem, they replaced my SIM CARD and give me the modem and the executive gave me the PC settings for Modem on a Paper, when i came back i did as the executive told me, but there was same problem.

Next day on 1/11/2011 i launch a complaint to Vodafone gallery, executive having same problem. he replied to me that he doesn't have time to attend the complaint, as if he had so many complaints to do, i told him you can come on second day he said OK i will try to come, but he didn't came, on the same day in the evening i again went to Vodafone Gallery with same issue, they told me that the person will come tomorrow ie: 2/11/2011 to attend the problem and if he doesn't come we will refund your money, but as usual the same the person doesn't came.

next day on 3/11/2011 i visited to Vodafone gallery to re-fund my money and to hand over the modem, executive replied me that he cannot take back the modem or re-fund the money till the technician will attend and solve the issue

I don’t want to keep the modem as if I am facing the problem, I want my Money refund

Kindly to the needful

Pradeep Jaiswal

I am Vodafone Customer from last 6 Years.
I have activated my internet service. My Internet service is not activated in my mobile but it is showing activated in their system.
i m trying from 2 day but they have not solved my problem. i have got bored by calling 15 times to customer care. but everytime i got the same answer
call this number and that number talk to technical department talk to blackberry department talk to this department talk to that department.

Regards,
Vipul gajra

Dear Sir,

I Ravinder Grover Mobile No. +[protected] customber of Vodafone since 2007, using this mobile no. in delhi from last 8 months. Before that i using Vodafone Mobile no. +[protected] in chandigarh & still using it. My Mobile No. +[protected] is already registered on NDNC. Even after TRAI Regulation i am still receiving UCC by way of SMS.

Details of 1st SMS is as under:
Sender : Rlty Care
Message : "Imperia Ltd." Launches 3/4 BHK Apts. Dwarka Xpressway-Sec-37C, Gurgaon.[protected]@Rs.3250 PSF Only-Golden Investment Oportunity. sms RA to 53030.
Date of Receiving Message : 31/10/2011
Time of Receiving Message : 01:34PM

Details of 2nd SMS is as under:
Sender : +91 [protected]
Message : "DEEMAK,COCROACH, MOSQUITES, RATS,WOODBORRER, SILVERFISH OR ANY OTHER PEST PROBLEM, (SMELL & NONSMELL TREATMENT) FREE INSPECTION-[protected]"
Date of Receiving Message :03/11/11
Time of Receiving Message : 02:56PM

I request you to kindly lodge my complaint to stop further future message from that kind of companies.

Yours desired efforts shall be highly appreciated.

Yours sincerely,
Ravinder Grover
Mobile No. +[protected]

I have registered DND services on 7th july 2011. After registering DND twice i m getting sms i dont know why this vodafone is doing they really do not service their customers and wen we call to register a complaint they directly disconnect the phone line instead of guiding.

mera Vodafone number ha [protected],,,,,,,
mere pass 3-11-11 raat 12:36 ko +[protected] number se mis call aayi,,,,
or maine 1:35am pe +[protected] ye number dial kiya,,,,,
jiske mere 1 min k 45rs balance deduct hue,,,,,

customer care pe phone karne pe,,,maine kaha sir mera balnce itna deduct kyu hua ha,,,,,,,
to jwab mila ye inernational fake call thi,,,,or aapka paisa us fake number ki company k account ma transfer ho gya,,,,
maine kaha,,sir mere number pe to DND service activate ha...to ye call kyu aayi,,,,,to cpustomer care exicutive kahta ha.ye call company k traf se nahi thi,,,,,,,isme hum aapki complaint raise nahi kar sakte ha,,,or aap 11 digit k numbers ki call ko pick na kare,,,,,,,,kya ma call pick karne se pahle ya dial karne se pahle number count karu,,,,,or ab 11 digit k mobile numbers ki aa rahe ha market ma,,,kya unhe bhi pick na karu,,,,,,,,,,,,,,
plzzzzzzzzzzz help me

I had a vodafone postpaid connection with number [protected] in hyderabad. As I was out of country since Jul I wasnt using the phone and unable to pay the bill.
I got a legal notice on 24th oct for bill payment and my family at hyderabad paid the amount of Rs 3700/-.
My family clearly said that i am out of india and wont be using phone but these guys deliberately didnt close connection even after settlement.
On 25th oct i even sent a mail from my registered e mail id for closing the connection. They keep on sending mails it will take time ...it will take time... Now 7 days has been passed but they didnt close the connection yet.
Today i got a mail saying i again need to pay 500/- for closing connection.

Now can anyone tell me is closing a connection so difficult process that it would get done in a week and still in process.
Vodafone people are real robbers and i will circulate this mail in my office so that nobody will be cheated anymore. i m really fed up of these guys... I swear would never ever take vodafone connection in my life again. They are cheaters and robbers.....

i have buy a vodafone dongal from fast track and he was comtment the activate in 2 days but that is not active and nobudy receve my call 15.10.11 purchase this dongal and pay jusj 1950rs only and my id prof on their and he was miss use this so i m complend in the police that remember me and the strict action on these associate vodafone.mx name.mr. Ramjag singh.mob.[protected]

Hi,

I have recharge to my mobile ([protected]) from Paytm.com site. That Transaction was failed but amount was debited from my account. I have used Credit card. In Paytm my account page displays transaction failed, but account Cash balance is displays Rs.0.0. My Order Number: 5370712, Transaction Date: 24-Sep-11 19:45:02 and In order status tab status shows transaction failure like below :

Recharge of Rs.333 for Vodafone mobile number [protected] Payment Failure 333.00

Could you please let me know what is the issue and kindly credit the amount to my account.


Thanks

Naga

Respected sir

I am a retailer cum student of CA final.
I am using Vodafone Demo sim [protected] for 5 years, and doing the transactions uninterruptedly over and above the targets set by the Distributor. I am also using the card for my personal use by giving that number to all my friends and relatives.

Now I came to Chennai for taking CA final coaching. Doing transactions while in ROAMING is not possible.
As per vodafone company norms, if the retailer fails to do more than 10 transactions he will not get the benefits of 100 free calls for every month.
But my distributor is intentionally disconnecting my sim card each and every time. I am getting a normal sim at vodafone store. he is disconnecting that sim also. and He is also making calls fraudulently and utilizing the DEMO balance.

I already given Complaint to Vodafone DEMO customer care. They are highly irresponsible and saying to give complaint to distributor or CSM.
The distributor himself is doing fraud how can i give complaint on distributor to distributor.
The distributor and CSM are close friends for the past period. Now the CSM is goes on transferring/changing.
The company demo customer care is is not providing at least CSM number also.

I cannot go to AP which is more than 500 km for doing 10 transactions.

I given that number everywhere- Internet banking, Mobile Banking, Passport Office, In my college, The Institute of Chartered Accountants of India and to all my friends and relatives. Some of the numbers of the above said are not with me. I am loosing very Important calls from them.

The justice I want is
( i ) Please convert my sim from DEMO to NORMAL sim and give me normal sim card.
( ii ) OR Please take an action on my distributor for not doing the same thing in the future.

Please help me in this regard.

B. NUTAN KUMAR REDDY ([protected])
email- [protected]@in.com
[protected]@hotmail.com
The card is in the name of B. OBUL REDDY. ( My father )

Vodafone is always lieng and not solving the problem

I have bought a Vodafone 3G plan and the data card stick about a week ago.
The SIM no. is [protected] and I had taken the INR 1,250 monthly rental plan. This plan is supposed to provide me with a data limit of 5GB free and charge me over and above the use of 5GB. My number has been active only for only 3-4 days since I had bought it.
My number has been suspended again since two days. The reason told to me is that the usage has exceeded the credit limit.
The truth is that I had only been able to use the internet to this number for 3-4 hours. The data usage was such that it could not have exceeded even 1GB.
I am asked to make an interim payment before my services can be activated again. Vodafone expects me to keep paying them without even letting me avail any services.
I deeply regret having chosen Vodafone as my internet service provider. Vodafone is acting like a crook which is interested in looting its customers with baseless billing system without even providing the promised services. Vodafone customer care executives are entirely ignorant and the managers are all incapable of providing a solution.

I use a blackberry phone and I have a vodafone prepaid connection with a plan of Rs.399 , which allows me free net browsing and other blackberry services . I have been using it for over a year now and in the past two weeks vodafone has started cutting additional money from my phone saying that I have used vodafone live on my phone ( which I have not ) , I called up their helpline numerous times only to be told by their operators that ma'am you are using vodafone live . whenever I asked to speak to a senior they disconnect my calls . vodafone has deducted close to Rs 300 from my phone in addition to Rs 399 which I am already paying as my monthly cost . Last night when I woke up , i looked at my phone they had deducted Rs 50 . ( for what ? I was sleeping ) . Vodafone is running a scam here by deducting money from consumers on pretext of Vodafone Live and the consumers are being harassed and their complaints are being ignored.

Seems Vodafone has started a new SCAM -

Vodafone sent a message as a link http://10.10.5.215/vodafonewap/clipx=2580800 which i accidentally opened and voila caller tune is automatically activate and set.

even i never requested the service the Customer care said i will be charged INR 15 for it.

Can this nonsense be stopped!

Dear Sir/Madam,

I am the user of vodafone prepaid and using number from several years. But now vodafone is start making fool of the consumer. As they are having *444# services in which they are offering different call rate cutter to the consumer but what the amount is written in that services they are charging more after the scheme get activated . As we have activated the scheme Vodafone to vodafone 10p/min call charges for 15 days in which they are charging Rs 18 rental but after activating the scheme the SMS flash that 15p/min call charges scheme is activated on your number. While calling to the customer care for the same. The Customer care executive said that this scheme is changed which is not get updated in our system for the last 1 year that's why it is showing the 10p/min. So request you kindly do the needful for the same as i attatched the photos for particular menu.

Contact Number [protected]

I am having a bad time with VODAFONE since I purchased the sim and decided to go with it after hearing and reading the slogan “Happy to help you” many times. I now know that Vodafone is the worst telecom service provider in India.


I am receiving an acknowledgment message every while which says “Session date: xx.xx.2011, Last session cost is x.xx INR. Consumed volume: x.xx MB” since 19th Oct 2011. I contacted to Vodafone immediately after the incident and was quite confident on the reply of CC executive. I was informed without any argument that it happened due to some technical mistake which won’t be repeated again and my money will be refunded within 24 hours. But that message keep on flashing on my phone and my money keep on deducting. Though the amount was in paisas that time, but it was deducting without my mistake and I was waiting for CC executive’s words come true. It was so frustrating to see these messages coming after every while.


I contacted again to Vodafone and asked for the same and this time I come to know that these charges are deducting because of Vodafone Mobile Connect service which I never asked to activate. I was given complaint #[protected] for refund of amount deduction. I asked for the code to deactivate Vodafone Mobile Connect. And I was given VMC DEL to send 56789, surprisingly I got reply from 56789 which said “Vodafone Mobile Connect is already active on your Vodafone mobile phone” and this sms cost me 3 rupees. This again was not my fault, Vodafone executive provided me wrong code. I again contacted to Vodafone and asked to deactivation of VMC and was given complaint #[protected] after so many request.


But there was no stopping for those irritating flash msgs and amount deduction. I again contacted to Vodafone at 198 on 26 Oct and asked for the right code. The guy on other side said that “VMC DEL” is a wrong code to deactivate, the right code is “DCT VMC”. I was again surprised that this code was also wrong. Not just wrong, but this keyword do not even exist. This was again not my fault and it again cost me 3 rupees. My new complaint #[protected]. He also accepted that these charges are deducted because of some technical issue and should be refunded within 24 hours.


It went on my head when I got a flashing msg saying that it again have deducted 26 rupees on 28 Oct. After complaints of VMC deactivation, how can you keep on deducting the charges? You can’t provide right code, you can’t deactivate on when a customer request then what is the way out?


It is not first time when Vodafone is creating problem for me since January 2011. It is hardly a span of 10 months and I have wasted so many hours just to contact you on 198 or emailing you.


Warm Regards,
Kishan
Hand: [protected]
yahoo: [protected]@yahoo.com