Vodafone India Complaints & Reviews

I am connected with vodafone mobile service, abruptly I was unable to make calls, for the same I called vodafone customer care, they said that it would be due to incomplete document submission, for which, I was shocked, because, I double checked the documents, while submission, I submitted my passport, which is a proof of identity and the address as well, I made sure with the representative at the vodafone himayathnagar stores. As it was not solved over the phone, I have been to the vodafone stores, himayathnagar, personally, and they told that it is due to the signature mismatch, for which I was given a form again, and was told to fill in the details, I was given a time of 48 hours, I have been waiting for that time, but still it is not resolved, I have a balance of about 250/- prepaid on my sim, please see that my issue is resolved, and I can get back to the phone service normally.

Thanks
phone number:[protected]

Dear sir,

Myself, arpan jindal, residing in pune, maharashtra. i am user of vodafone service, postpaid no. [protected]

I have sent a request for gprs activation through sms as per the guidelines given on the website for postpaid customers.
Url - http://www.vodafone.in/internet/pages/vodafonemobileconnect_mah.aspx?cid=mah

And i have received a confirmation sms through sms for activation within 24 hours.

After 24 hours when i used gprs service, my outstanding reached around rs. 3500/-.

I am compalint in this regard through email and regularly taking the follow-up via email, visiting vodafone store & calling customer care. but they refused that i have not sent any kind of request for gprs activation on such date, even after showed the sms to them on vodafone store.

There are two facts that :

1. when i have sent a request for gprs activation through sms, as per the guidelines given on your website, and the service is not activated is not my fault.

2. when my credit limit is only rs.1000/- then how the outstanding crossed rs.3500/-.


Pls register my complaint against vodafone, maharashtra and do needful to re-imburse my amount.

Thanks & regards,

Arpan jindal
Engineer - manufacturing services
John deere technology centre india pvt ltd.
Tower no. 14, magarpatta city, hadapsar, pune-411028
Contact no. +91 [protected], [protected]
Email id: arpan. [protected]@rediffmail.com, arpan. [protected]@gmail.com

i want to knaow call logs of my vodafone numbe [protected]

Hello sir,

I changed my service provider from Aircel to VODAFONE for some better network but i m not receiving any 3G signal here.
i want to draw some attention of vodafone India that we people at Aundh Pune are not receiving signal of 3G.
The signal we are getting are almost ZERO.
So please do the needful, so that customers of you who are facing the problem may get some relief.

Ashok bairwa
Mob No. [protected] (VODAFONE IN)

Address : Rachna Garden Estate, Near Hotel Pichola
Aundh Pune 411027

My Vodafone no. is [protected] and i am using this with blackberry.For the Blackberry services i have been paying 399/month as rental.But, as i feel i have become the golden duck for Vodafone as they are continuously deducting balance from my account(like .10 paisa,.30 paisa),which i have noticed from October.Once also Rs. 71 was deducted from my account in the same month.

The situation becomes more frustrating when those technically unfit customer care representative comments that i was been charged for receiving mails and sending as well,and also promises to transfer the call to his senior which is the biggest joke at the moment.Now after that if you are going to call you'll find your number has been blocked.

So,in this regard kindly suggest what are we going to do.There are so many questions bubbling and you'll find none eventually to satisfy.I would request your concerned organization to take a call on this and treat them the way they deserve to be to at least put a brake on this everyday theft.

I guess i am not the first one complaining,you had so many.So,the time has come to take the necessary steps to prevent all these kinds o[censored]nethical income.

Regards,
Sourav Banerjee

Hello Sir/Madam,

This is Adil Hassan from Sivasagar, Assam.
I have a prepaid mobile connection from your esteem company, bearing the number [protected] and for this same number I tried to get the internet connection in my phone (NOKIA C2-03) by putting the monthly pack of Rs.98 (2nd Nov. 2011, at about 9 pm) and called your customer helpline number 198 where I was said to send 'ACT VL' to 144 & also I was sent the GPRS settings to be saved in my phone & was said to switch off the phone, which I did but even after 24 hours of doing that I was unable to connect my phone through GPRS for which I have called your consumer helpline number 198 again & explained the fact & I was then advised to bring out the SIM card & put it again in the phone & I did that accordingly to get no any positive result. I had a very good impression about Vodafone Essar before this experience & for that very reason I have even done MNP (Mobile Number Portability) from Reliance Telecom and as I assumed myself about your company which has high technical & network grip, it gives me utmost setback for the pitiable failure from your network to get a consumer his/her GPRS connectivity after 3 days of persistence.

My next grievance is about your helpline number for GPRS (198). Previously, when I used to call this number for GPRS connectivity then I was told to press '2' to connect to customer executive to convey the problem. But since yesterday when I am trying to connect to your customer care personnel after pressing '2' I get the message from the IVR like this- " SORRY, WE ARE UNABLE TO PROCESS YOUR REQUEST". Till the time I was writing to you this long essay the situation is same here. So, where shall I go now to tell my problem/grievance? Sir, does your esteem company block a consumer from getting the customer care line when his/her problem is not solved & he/she is thought of doing too much calls for the same unsolved problem? Also, I have got one call from [protected] of your company while I was writing this to you telling me that my problem will be resolved soon.

I, hereby round up my explanation thanking you overwhelmingly to waste your valuable time to go through this unwanted lines of a consumer from Assam & I think that my net connection & my pack of Rs.98 have gone in vain. Hope, you may intervene into the matter as its a matter of reputatin of a popular company all over India. May be, I am a single consumer for you now but others may follow when they will try GPRS connection from Vodafone. I wish all the good & prosperous & advanced future of Vodafone.

Thanking you

Adil Hassan
[protected]
M.I. Bora Road, Jengonikotia,
Sivasagar, Assam, 785640.

Dear sir/madam
I have subscribe talk 0 plan and using usb stick monthly rent of this plan was rs 399/- per month for net but since oct 2011 company automatically started charging rs. 499 rupees i have registered complain vodafone mini store jail road gurdaspur punjab. they deny to give me complain no. and assured me for the rectification and refund of excess money, but recent bill of nov showing same wrong amount of bill dues please help me.

mo. no. [protected] ki inqury
that number owner name and addresh

I had blocked my number 2 yrs back. and strtd using a new no from another service provider.but recently i found out that the blocked number had been given by vodafone to another person. i missed to give my new number to few of my contacts. so they are contactinng to that number thinking its still with me. this is providing me lot of inconvenience. is it allowed by law to give already taken number to another person? and now the other person may misuse my contacts contacting him. give me a solution.

i dr.kavita sheth with vodafone mob no.[protected] wanted to change the mobile service provider from vodafone to aircel.after repeated complaints this has not taken place. i would like to disconnect the services under the mobile portability scheme of trai. vodafone is rejecting everytime saying u are under scheme which we have never asked for. all the outstanings are paid but still no action has taken.

I AM USING VODAFONE POSTPAID SERVICE FROM LAST 3 MONTH S
THEY ADDED EXTRA INTERNATIONAL CALL CHARGES IN MY BILL; WHERE AS I DID NOT MAKE ANY INTERNATIONAL CALL THROUGH MY NUMBER.
IN SEP 2011 THEY ADDED RS.90..00 AND NOW IN OCT 2011 BILL RS 135.00
I ENQUIRED OF THE VODOFONE CALL CENTER, THEY COULD NOT GIVE ME SATISFACTORY & CORRECT INFORMATION,

KINDLY HELP ME TO SHORT OUT THIS PROBLEM.

THANKS,
NAREN NANDED

I got surprise to see the September bill amount of Rs. 2231.82.
The call charges under CUG plan are very low, CUG is free & my usage is also not profound. I have activated “99 Unlimited” internet plan.

When I contacted Customer Care, they told me the amount is due to use of Vodafone Mobile Connect facility WHICH I NEVER REQUESTED TO START. So, how Vodafone can activate any value added service (e.g. Vodafone Mobile Connect) by default without intimation to customer ???

2 days back someone from Vodafone called me told that, they will give me reversal of Rs. 1400. But total of Rs. 1685 was charged in the bills for Sept & Oct. I refused to accept their offer as they were not ready to give me reversal of full amt. i.e. Rs. 1685.

VODAFONE HARASSES...

respected sir/madam,
i am a vodafone user.i had activated my vodafone blackberry daily plan @15.
the vodafone website shows that we can use the service for using the blackberry app world.
i am a blackberry 9700 user.
i had activated my daily blackberry plan by sending the sms ACT BIS15 to 144 and Rs.15 had been deducted from my balance
and the blackberry internet services were activated in my phone.
my phone also showed the EDGE network and all my settings were fine for services to be used.
but when i used my blackberry app world,the vodafone carrier had charged me for that and deducted Rs.360 from my balance
my balance was Rs.322 and was brought down to Rs.-40.5.
i cant understand how the vodafone have charged me.
and also how can they make my balance negative to -40.5
i had not downloaded anything from the internet except just using blackberry app world apps.
this is malpractice and cheating from vodafone.
i had earlier also spoken to vodafone customer care but did not get a response.
it is my earnest request the you look into this matter and help me in getting my balance back which amounts to Rs.362 approximately.
i am looking forward for a quick response.
thanking you,
Dharmesh mahamwal,
[protected].

I had recently taken three mobile connections on 31 Aug 2011. On 4th Sept I had given a complaint that I am not receiving any signal on all the 3 mobile connections both in my home and my office. Till date Vodafone has not resolved it , instead they are asking me to pay the bills. For what is the bills to be paid. My plan/ scheme is authorised 400 free CUG calls and 100 free SMS for a month. If there is no signal on my mobile how will I avail this free call/SMS facility, if I am not able to take this facility then for what service should I pay. I want to sue the firm for deficiency in service and inconvenience caused due to not extending the basic voice mail and data services.
Moreover they disconnect the services without prior intimation. When the appellate was contacted one Mr Sharan has assured that once the network issue is resolved then they will talk about payment and there will be no disruption in service till then, but every now and then some other dept disrupts tje services without prior intimation. They work in water tight compartment.
Till now no official from Vodafone has given a ring to resolve my issue, every now and then I need to talk for long hours from my landline to make them understand. Who will pay for my landline bills ? Inspite of asking for call back they do not respond. The customer service centre at Perambur, Chennai is also ineffective and since they are not able to resolve the issue they are also rude. How should this issue be resolved. I had initially paid for all the three connections but have not got the basic service i.e. voice call. Moreover I had spoken to the appellate and cust service for laong hours form my landline. How much more should I spend? Kindly help

Dear sir i had a conversation with vodafone complaint dept twice actually i had recharged my phone ( [protected]) with vodafone recharge 42 through online banking on 2nd nov 2011 at 6 O clock , after recharging i recieved a message from vodafone "Thankyou for using vodafone online shop. your order id is MUTI[protected] and you have recharged with Rs 42.0", at that time i had a balance around 60 rs in my account, which was deducted on the same night in between 11 to 12 O clock, and my phone calls for both customer care and complaint dept. was barred. and my balance reduces to -6 rs, i complaint about this after recharging with gprs pack and recieveing message from vodafone still you have deducted money. after that they told me it activates after 8 hour from recharge i said ok, after that i recharged my phone with 100 rs, now on 4th night after 24 hours + when i used gprs and they again deducted amount from my account and my balance goes to -17 rs, when i again complaint about this they are not ready to hear my issue directly forwarding me to vodafone store when i asked them to make me speak to their manager aur senior concerned person they disconnected my phone the name of the agent is "mozzam". i am fed of this type of vodafone service and want a serious action against them because this is not the first time they are harrasing me. please i request you to look into the matter ASAP.

Thanks and regards,
Amit kumar verma
Ph: [protected].

Sir,

I had purchased a Vodafone Mobile Broadband USB Stick on[protected] model no:K3770, SN:[protected]
Cost : 1500/- Rs for USB Stick, CS NO: VKS/11-12/CS01/239, and 199/- Rs for activation Fee, SP NO: VKS/11-12/SP01/6945

The day i purchased the modem the executive told me your modem will activate on Dt: 31/10/2011 before 14:00 hrs,

In the evening when i connected the modem to my PC its shows the network problem, i contact to customer care i explained the problem, they told me that there is some problem with your SIM CARD in the modem,
Same day I went to Vodafone Gallery at KHARGHAR from were I purchased the Modem and explain them the problem, they replaced my SIM CARD and give me the modem and the executive gave me the PC settings for Modem on a Paper, when i came back i did as the executive told me, but there was same problem.

Next day on 1/11/2011 i launch a complaint to Vodafone gallery, executive having same problem. he replied to me that he doesn't have time to attend the complaint, as if he had so many complaints to do, i told him you can come on second day he said OK i will try to come, but he didn't came, on the same day in the evening i again went to Vodafone Gallery with same issue, they told me that the person will come tomorrow ie: 2/11/2011 to attend the problem and if he doesn't come we will refund your money, but as usual the same the person doesn't came.

next day on 3/11/2011 i visited to Vodafone gallery to re-fund my money and to hand over the modem, executive replied me that he cannot take back the modem or re-fund the money till the technician will attend and solve the issue

I don’t want to keep the modem as if I am facing the problem, I want my Money refund

Kindly to the needful

Pradeep Jaiswal

I am Vodafone Customer from last 6 Years.
I have activated my internet service. My Internet service is not activated in my mobile but it is showing activated in their system.
i m trying from 2 day but they have not solved my problem. i have got bored by calling 15 times to customer care. but everytime i got the same answer
call this number and that number talk to technical department talk to blackberry department talk to this department talk to that department.

Regards,
Vipul gajra

Dear Sir,

I Ravinder Grover Mobile No. +[protected] customber of Vodafone since 2007, using this mobile no. in delhi from last 8 months. Before that i using Vodafone Mobile no. +[protected] in chandigarh & still using it. My Mobile No. +[protected] is already registered on NDNC. Even after TRAI Regulation i am still receiving UCC by way of SMS.

Details of 1st SMS is as under:
Sender : Rlty Care
Message : "Imperia Ltd." Launches 3/4 BHK Apts. Dwarka Xpressway-Sec-37C, Gurgaon.[protected]@Rs.3250 PSF Only-Golden Investment Oportunity. sms RA to 53030.
Date of Receiving Message : 31/10/2011
Time of Receiving Message : 01:34PM

Details of 2nd SMS is as under:
Sender : +91 [protected]
Message : "DEEMAK,COCROACH, MOSQUITES, RATS,WOODBORRER, SILVERFISH OR ANY OTHER PEST PROBLEM, (SMELL & NONSMELL TREATMENT) FREE INSPECTION-[protected]"
Date of Receiving Message :03/11/11
Time of Receiving Message : 02:56PM

I request you to kindly lodge my complaint to stop further future message from that kind of companies.

Yours desired efforts shall be highly appreciated.

Yours sincerely,
Ravinder Grover
Mobile No. +[protected]

I have registered DND services on 7th july 2011. After registering DND twice i m getting sms i dont know why this vodafone is doing they really do not service their customers and wen we call to register a complaint they directly disconnect the phone line instead of guiding.

mera Vodafone number ha [protected],,,,,,,
mere pass 3-11-11 raat 12:36 ko +[protected] number se mis call aayi,,,,
or maine 1:35am pe +[protected] ye number dial kiya,,,,,
jiske mere 1 min k 45rs balance deduct hue,,,,,

customer care pe phone karne pe,,,maine kaha sir mera balnce itna deduct kyu hua ha,,,,,,,
to jwab mila ye inernational fake call thi,,,,or aapka paisa us fake number ki company k account ma transfer ho gya,,,,
maine kaha,,sir mere number pe to DND service activate ha...to ye call kyu aayi,,,,,to cpustomer care exicutive kahta ha.ye call company k traf se nahi thi,,,,,,,isme hum aapki complaint raise nahi kar sakte ha,,,or aap 11 digit k numbers ki call ko pick na kare,,,,,,,,kya ma call pick karne se pahle ya dial karne se pahle number count karu,,,,,or ab 11 digit k mobile numbers ki aa rahe ha market ma,,,kya unhe bhi pick na karu,,,,,,,,,,,,,,
plzzzzzzzzzzz help me