Vodafone India Complaints & Reviews

Hi,
i am a vodafone pre-paid user. when i put this sim in my mobile in these vacations ( my punjab no., study outside) . service provider automatically activated my caller tune service and some service named sms alerts i think and they deducted Rs.30/- & Rs.15/- respectively total to Rs. 45/- .Very cleverly they activated this after midnight when all normal human being go to sleep. in night messaged that your service will be activated in 4 hours. do i suppose to take care of it and immediately call customer care after mid night to deactivate or to stop it. more ever, i was out of station for 1 days so was not able to contact customer care within 24 hours for caller tune service. but for other service also, customer care did filed my request to refill my balance ( il-legally deducted) but they did not. i demand from concerned authorities to take notice of this complaint. execute concerned persons and screw and impose penalty on service provide+ return my balance. same problems is with 80% vodafone users. it sucks.

Regards
- -
Ajay Mittal
user no : +91-[protected]
email- [protected]@gmail.com

hope to hear from you soon.

gprs pack,irresponsive customer care,cheating my balance
i got offer from vodafone.they offered me 1 month gprs pack rs.50 .on 01/10/2011 then i activated it.but they deducted rs.98 for my balance i have complaints already many times the vodafone customer care and consumer complaints but not responsible. my complaint number was[protected] till to the time not solved my problems i have hate to vodafone and will changed to other network immediatly i will not like this net work he is fraud company . vodafone customer care service useless service

Dear Sir,
I request to please forward my complain number as I need to further take my complain to higher authority as I must have put request for change of billing address and also for date of birth which is wrongly updated on telephonic conversation with your team. I really don’t understand after speaking to ratna as number mentioned below she haven’t updated my postal address.
All this mail and co-ordination shall be further I am sending to DNA to highlight how negligent your team is for two months you all r struggling to update my postal address , give me network service and start my official mail on phone which is not working for three month and I am changing my service from your guys and do not require your service any further.
Thank you
Shabana

From: Shabana [mailto:[protected]@hcontractor.com]
Sent: Friday, October 07, 2011 1:05 PM
To: 'Shabana'; 'nodal.[protected]@vodafone.com'
Subject: RE:

No response.
Regards
Shabana sayed

From: Shabana [mailto:[protected]@hcontractor.com]
Sent: Wednesday, October 05, 2011 2:14 PM
To: 'nodal.[protected]@vodafone.com'
Cc: 'Shabana'
Subject:

Dear Sir,
I am your customer for past 12 years. I have been given special representative Ms. Ratna ( contact no:[protected]).I spoke to her on 20th August for my problem of networking, receiving mails and change of address and she told me it will take 20 days to get networking service done. I called her many times and she seems to be very very busy woman. Infact I put her sms to return call which she never did. So finally after waiting for a month called your Vodafone care service number 111 and they registered my complain on 15th September and my complain number is [protected].Ratna never gave me any complain number. The Vodafone care promised me that everything will be fine please give us some time and I told them reliance is working well so if this going to be this way I will get other service and told them about Ratna negligence. They told me they will do the needful to inform her. They also asked me for 20 days which is over but no service is taken care. I warned them I will report against ratna.

Immediately next day she called me and told me she will do the needful and will return call in next three hours after talking to her technical person. After that also she never addressed my phone. I called her frantically but no response and I wrote her message after three days that do not revert my call I will disconnect your service . I had put request for change of address which is also not registered till date. In spite of sending her this message she never called me back. I also told her my husband has already put application for disconnecting your service as your guys are not responding to his call also. His number was [protected].

I wonder it’s been two months I haven’t been addressed and I get important mails which I am not getting on my phone. So what is the use o[censored]sing your esteem service .

I want you to be aware of the negligence by your team as you will lose customers. I also need the docket number by you for further applications if this is not addressed as well.

I need immediate solution for the same as its been nightmare without mobile. If you cannot provide please feel free to reply to my mail .

I am also putting a copy of the same in your Vodafone centre at Fort.

Thankyou,
Regards
Shabana Sayed.

Sir I have rechareged my vodafone mobile using vodafone prepaid recharge from their website for Rs.325 on 06 - Oct 2011 from my State bank of India.Transaction ID MSBI[protected]IG70623647 . The amount was debited from my account , but recharge was not done.When i enquired customer care there is no clear reply.Im planning to file a suit.Beware of this problem.
Chelladurai Pandian. My number is [protected].

Hi,

I am using no. +91-[protected](PREPAID) from the last 3yrs in Delhi.

I switch my service provider to Vodafone on 01/07/2011 & to till date I am using Vodafone.

Between this time period due to some technical issues at Vodafone end, Vodafone completely blocked my no. on 08/08/2011, regarding this I made several complaints at Vodafone after which Vodafone re-activate my no. on 19/08/2011.

Now the issue is:
I wants to port out my no. from Vodafone because of their harassed services but Vodafone is not validating my port out request by saying that I have not completed 90 days with Vodafone but according to me I have completed 100 days with Vodafone & I am eligible for MNP.


The Facts are:

1) I had joined Vodafone on 01/07/2011.

2) Vodafone surprisingly barred all of my services on 08/08/2011.

3) After a tonnes of complaints, Vodafone Re-Activate my no. on 19/08/2011.

4) I have completed 100 days with Vodafone & wants to leave Vodafone because of their harassed services but Vodafone is denying it.

5) Vodafone is showing 19/08/2011 as my no. activation date with them, which is a technical issue at Vodafone end.

6) For MNP I submitted all the required documents along with a security deposit of Rs. 250 at Reliance Communications.

So, It is requested to Vodafone Team that please validate my MNP request & let me go.

It is requested to Consumer Complaints Forum that please look into the matter & do needful.

Thanx & Regards

Sandeep Nehra
+91-[protected]
[protected]@gmail.com

hello my name is dhaval kacha,

i have made a recharge of 110 Rs. from a web site named freecharge.in of vodafone operator.

when i recharged i have got message that recharge made successful. but rather than adding talk time of Rs 110 they have activated world calling card named service on my mobile phone.

when i have contacted customer care they told me that for these you have to take care before recharge. we cant help you in this and your money will not be refunded.

this is not possible for any customer to know before recharge that operator will activate any service rather than top up recharge.

please help


Regards
Dhaval kacha

hi my name is fatama moshin latifgiwala . ihave an vodafone number([protected]) ths number is deactivate from 16 September........ I need to activate ths number , i hv went to vodafone store in ahmednagar ,allmost 10 times but they can't solve my problem,they dont know what the problem is ,they say that no is deactivate becaz of non use , afert speeking to customer explicative on 198 ,they say tht ur problem will b solve at store only .on 8/10/2010 i have speak to them sin ear officer allmost 45 min , but nothing happen ,i hv paid 5000 rs for that number it was post paid ,n i hv change it to prepaid ,but store person say it is pre paid and on 198 they say it is post paid , i cant make it out what to do so plz healp me for same reason i need to activate that number ([protected]). in stores person dont tlk properly ,


plz help me for that

my alternate number is ([protected],,[protected])

I have bought a vodafone mobile VF527 (IMEI;-[protected]) on[protected] from Big C Balkampet they assured me for 2yrs replacement warrnty if any fault occurs in mobile as my mobile is now giving problem i consulted them they said that warranty period is only for 6months and they would not even repair my faulty mobile

i have the vodafone no.:-[protected]

the signal strength is very very poor..
even after no. of complaints to the customer care. there is no solution to it...

there is no call connectivity and every time the phone is unavailable.

there is little signal on the main roads only...inside the houses there is zero signal..

DEAR SIR
MY FATHER HAS TAKEN A LIFE LONG PREPAID CONNECTION IN THE YEAR .2008 NO. [protected] FROM VODAPHONE AFTER HIS TRANSFER TO ALIGARH IN NOV2010 HE KEPT IT WITH HIM. IN MARCH 2011 ON HIS BIRTHDAY HE RECD A CALL FROM HIS FRIEND THAT VODAPHONE HAS ALLOTED THIS NO TO SOMEONE ELSE HE HAS APPROX RS.400/- IN HIS A/C. THEN WHY VODAPHONE HAS ALLOTED THIS NO TO SOME ONE ELSE.KINDLY EXAMIN THE CASE AND REFUND THE MONEY & COMPANSTATION TO HIM

WITH THANKS & REGARDS

ANKITA VARSHNEY
CONTACT NO [protected]

This is Samba Siva Rao, Last Month 17th, I have taken a duplicate sim with the number [protected], because i lost it, around 20 Customer Care representatives and three vodafone stores professionals have assisted me for the activation of my sim card, but the surprise thing is every body will give their own assumption about the problem "Active Call Barrings" when i am trying to make a call. but, nobody solved my problem.
A Vodafone distributor in my home town Piduguralla who don't have high pay scale, professional qualification etc. activated my sim card within 24hrs.

He specified the problem as follows
1.Vodafone store gave dummy sim
2.They never try deactivate my already activated call barrings at the time of sim block

Because of those professionals who don't have knowledge regarding the problem of customer I have visited the store three times from 50Km distance and I suffered because I mentioned that number as my contact in campus recruitment drives.



Finally on 6th OCT a distributor activated and now I am converting to BSNL network.

Hi,
I have to submitt a complaint against vodafone regarding wrong commitment while selling data card and internet plan. They offer me a 2G plan and said we are providing speed upto 3.6 Mbps in net surfing and 256 Kbps as downloading but after purchasing the data card on 24-sep-11. I get only speed of 70Kbps as surfing and only 1-2 Kbps as dowloading. I have already regester many complaints in vodafone care but still no solution. If require you can call me on [protected]

Hello Team,



I am completely aware that applications do use VMC, but the settings should be available on your phone to use these services. I refuse to pay these charges as this is the 2nd time that the charges have been levied on my phone (on the 2nd no). So now i am aware that its a good way of making money from customer's, and there are many customer's who have experienced this challange before and i am already one of those. I am definately ready to pay any charges that i have used but will not pay for something that i have not used. If this is how it works i am ready to port out all my number's from Vodafone to Idea who is atleast competitent to understand such problems.



Many thanks


Thanks

Regards,

Sanesh Bhatia



From: Nodal Mum (MUM-NE) <Nodal.[protected]@vodafone.com>
To: "'[protected]@YAHOO.COM'" <[protected]@YAHOO.COM>
Sent: Friday, October 7, 2011 8:50 AM
Subject: Service activated but incorrectly Charged











Dear Mr. Bhatia,



Thank you for your email dated 06/10/11, regarding Vodafone mobile number [protected].



Further to our conversation, we wish to inform you that there are certain applications like YouTube, video/music streaming (e.g. Music Junction), tickers on HTML sites, handset applications and MMS which uses Vodafone mobile connect as access point and will be charged @ 10p/10KB.



While accessing internet on your mobile phone make sure that the access point used by you is WWW, so that you get the benefit of Vodafone Mobile connect usage as per your plan



Mr. Bhatia, it would seem that there are application’s on your handset that are continually auto updating, using the Mobile Connect services, hence the charges levied.



Please note that most handsets have inbuilt settings for both the above services and while surfing and downloading you will get the option to choose between these two services. You will be billed depending on the service selected by you to browse/ download.



Mr. Bhatia, we would be unable to reverse these charges, since they are correctly billed. We sincerely regret the inconvenience caused.



In case you need further assistance, please do call or email us. We‘ll do our best to help you.



Happy to help,



Jigish Modi

On behalf of Nodal Officer

Vodafone Care

Contact numbers

For Enquiries: 111 or +91-[protected]

For Complaints / Requests: 198 (toll free)

Fax number: +[protected]

E-mail: corporate.[protected]@vodafone.com

Website: www.vodafone.in







[protected][protected]---
From: Sanesh Bhatia[SMTP:[protected]@YAHOO.COM]
Sent: Thursday, October 06, 2011 12:49:00 PM
To: Nodal Mum (MUM-NE)
Subject: Service activated but incorrectly Charged
Auto forwarded by a Rule



Hi,



I dont think the services are working right with you guys. I am utterly disappointed and irriated with sending emails every month for something or the other. Previously i was charged for VMC on my no - [protected] and now all of a sudden i have received a bill of 2500 approx where i have been charged 1535.30 for VMC. I dont understand how does your service change automatically where as VMC should not be even active on this number. This is getting out of hands and if this continues i would be forced to PORT OUT all my number's from Vodafone to a differnet service provider. Kindly provide me with a very valid explanation of this as i am not ready to buy your point of this being my fault again.



Affected no - [protected].



Thanks

Regards,

Sanesh Bhatia



From: Sanesh Bhatia <[protected]@yahoo.com>
To: "nodal.[protected]@vodafone.com" <nodal.[protected]@vodafone.com>
Sent: Monday, August 15, 2011 11:04 PM
Subject: Re: Service activated but incorrectly Charged

Hi Team,



As per the conversation i am resending this mail, as i have been chaged 538.00 for VF Mobile Connect again. Kindly reverse these charges as discussed in the previous conversation. Below is the previous email that was send as a confirmation of the reversal in the old bill.



Phone no - [protected]

Name - Sanesh Bhatia

Bill Period - 4 July 2011 to 3 August 2011.





Thanks

Regards,

Sanesh Bhatia



From: Nodal Mum (MUM-NE) <Nodal.[protected]@vodafone.com>
To: "'[protected]@YAHOO.COM'" <[protected]@YAHOO.COM>
Sent: Friday, July 22, 2011 10:10 AM
Subject: Service activated but incorrectly Charged











Dear Mr. Bhatia,



Thank you for your email dated 18/07/11, regarding Vodafone mobile number [protected].



Further to our conversation today on your alternate number [protected], we confirm the following.



We have reversed Rs.1954.20 charged towards the Vodafone mobile connect charges for bill dated 04/07/11 as a service gesture.



This credit along with the applicable service tax will feature in your next bill dated 04/08/11, on page 2 or 3 under Misc “credits /charges” column.



Mr. Bhatia, we thank you for your candid feedback regarding Vodafone contact center and assure you that we have taken up the matter with the concerned department.



We regret the inconvenience caused to you.



In case you need further assistance, please do call or email us. We’ll do our best to help you.


Happy to help,


Jigar Bhatt

On Behalf of Nodal Officer

Vodafone Care
Contact numbers
Vodafone Care :111 or +91-[protected]

For Complaints / Requests :198 (toll free)

Fax number :+[protected]
E-mail :corporate.[protected]@vodafone.com

Website :www.vodafone.in









From: Sanesh Bhatia[SMTP:[protected]@YAHOO.COM]
Sent: Monday, July 18, 2011 3:33:30 PM
To: Nodal Mum (MUM-NE)
Cc: Corporate Assist (MUM-NE)
Subject: Service activated but incorrectly Charged



Hi,

I am another dis satisfied customer of Vodafone, who has been incorrectly charged again. I got this number transferred in the month of May 2011 and since then i am facing tremendous issues with Vodafone. On 2nd June 2011 i send them an email requesting them to activate the V L 99 unlimited service on my phone and post which i got the basic information about how to activate the service, when i spoke with an agent i was informed that i need to deactivate the Vodafone live 0 rental service and post which i will be able to activate the Vodafone live 99 unlimited service. I placed a request for the same and the service got activated.

Going fordward when i checked my unbilled usage it was constantly on a high and upon calling Vodafone i was tolda to call after the bill is generated. To my surprise the bill reached up to 2400(approx) and after that i was informed that i was chagred Rs1954.20 for using the internet service. I immediately called up the customer care and i was informed that i was charged for Vodafone Mobile connect service which was activated on my phone and i should have called to deactivate this serivice if i didnt wanted to be charged for any internet usage.
How on earth would a layman know that he needs to deactivate VMC service and keep the VL99 unlimited service on and make changes to APN settings from the phone. I was never informed by any technical support agent to make such changes.
When i called up the customer services i was informed by a vodafone agent that there is a flaw in the system and a technical support agent should have informed me about changing these settings and deactivating VMC or using a different APN.
After this conversation i did send an email and i got an unsatisfactory response via email that i will have to pay the charges as i have used the service.
Going fordward i did call up the customer services and spoke with Tasmia Khan a customer services supervisor and even she agreed that i should have been informed about this and actually i should not have been charged this amount as i have the VL99 unlimited, but she couldnt send this information to the technical team as it would be an error on her part and she completely refused to provide me with any solution.

I have always had such kinds of trouble from vodafone and i have all the email sent to the, kept with me. I would need to seek assistance from the consumer court as this matter has gone out of hands now.

My number - [protected].

Contact no - [protected].
Name - Sanesh Bhatia.





Thanks

Regards,

Sanesh Bhatia



From: Sanesh Bhatia <[protected]@yahoo.com>
To: Corporate Assist <Corporate.[protected]@vodafone.com>
Sent: Friday, July 15, 2011 5:51 PM
Subject: Re: Service activated but incorrectly Charged

Still not update about the same. I requested for a call back on [protected] after speaking with a Manager Tasmia.



Thanks

Regards,

Sanesh Bhatia



From: Corporate Assist <Corporate.[protected]@vodafone.com>
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Sent: Monday, July 11, 2011 9:29 PM
Subject: Re: Service activated but incorrectly Charged







Dear Mr. Bhatia,


Thank you for your email dated 07/07/11, regarding Vodafone mobile number [protected].



We have checked your bill date 04/07/11 and confirm that the GPRS charges of Rs. 1954.20 applied towards Vodafone mobile connect usage are indeed accurate.



Mr. Bhatia, we would like to inform you that as you have selected the access point of Vodafone mobile connect/WWW you have not received the unlimited benefit of VF Live [protected]@Rs 99 plan active on your account Hence, we request you to kindly choose the access point of Vodafone live/WAP to enable the benefit o[censored]nlimited usage.



We assure you that our Billing System accurately monitors and records usage of each SIM Card. This ensures that you are billed only for the service which you have actually utilized.



We would not be able to reverse these charges, since they are correctly billed.



We sincerely regret the inconvenience caused to you.



In case you need further assistance, please do call or email us. We’ll do our best to help you.


Happy to help,


Jennifer Dsouza
Vodafone Care
Contact numbers
Vodafone Care : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax number : +[protected]
E-mail : corporate.[protected]@vodafone.com

Website : www.vodafone.in









From: Sanesh Bhatia [mailto:[protected]@yahoo.com]
Sent: Thursday, July 07, 2011 8:24 PM
To: Corporate Assist (MUM-NE)
Cc: Zillah V (MUM-NE)
Subject: Re: Service activated but incorrectly Charged



Hi,



Problem continues with the service, now after activation of the service i have received a bill of 2400 approximately, when i called up to inquire i was informed that i have used a different set of services from the phone which i shouldnt be using.



Neither i was informed about this nor would a layman know about this, this is gone out of hands now, i would like every penney to be reversed for the internet service.



After speaking with your agent Manpreet i was informed that this a common problem and will be sorted out, i was also informed to mention that i was using the Access point as Vodafone Mobile connect, where as it should have been Vodafone live and because of this i have been charged a wholesum of money. Below are my details and i will request you to kindly provide me with the necessary reversal and get this issue sorted out.



My no - [protected]

Name - Sanesh Bhatia



Thanks

Regards,

Sanesh Bhatia



From: Sanesh Bhatia <[protected]@yahoo.com>
To: "corporate.[protected]@vodafone.com" <corporate.[protected]@vodafone.com>
Cc: "[protected]@yahoo.com" <[protected]@yahoo.com>
Sent: Thursday, June 2, 2011 8:53 AM
Subject: Unable to activate Rs99 GPRS

Hi team,

I am unable to activate the Rs99 GPRS facility on the below mentioned number. When I called up the customer services I was informed tht I need to sms ACT VLU99 and send it to 111 post which the service will get activated. But as expected it didn't work, so I called up the customer services again and I was informed to send an email. So if my service could be activated please and below are my details.

Name. Sanesh BhatiaNumber.[protected]Service required. Rs 99 GPRS

This is very irritating and annoying that I have to call up repeatedly and still my services don't work.

ThanksRegards,Sanesh Bhatia

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Hi Team

I have already called vodafone service to deactivate my caller tune.But still they have not done. Could you Please deactivate my caller tune. My mobile number is [protected]

Thanks in advance,
Deependra

SIR,
I made online recharge for my mobile [protected] with RC26, which is supposed to be 200 Vodafone to Vodafone free minutes during 11pm to 8am. But after recharging i didnt got what i expected. When i called customer care and enquired about it, they mentioned that the plan has changed and they didnt updated the plan in the website. I asked for the refund, but they mentioned that they cant do anything. Here i blame vodafone for not updating in the websit3e.

I want to make sure i get my money refund or let the plan i expected to be activated. I hope u can take action as soon as possible....

I am attaching the details of online recharge, transaction number and evertything with this complaint.... Please find the attachments........

Number: [protected](Vodafone)
Name: N. Bhanu Prasad.
Area: Andhra Pradesh(Kadapa)

I subscribed to Vodafone 3G. I am a post paid no. user. I subscribed to a plan that gives 2GB data usage free. My complaint is that there is no means by which i could check weather i have exceeded the 2 gb limit. this lead to exubriant charges after 2gb and my monthly bill that was expected to be around 1500 has come to be 9500. there should be a way to check the usage.

Dear Sir,

I am using Vodafone ([protected]) services from last 4-5 Years but now a days services and commitment are not good.

This is to bring to your kind attention that i received a call from Vodafone side regarding No. porting Mr. Lakshya was executive he asked me why you want to port your no.
I told him because of service and plan then he offer me a new plan 299 (199+100) which have free calls (400std+600Local) & some national sms and after free calls call charges would be 30p for local and 50p for std.

Request no. is[protected].

But till the date above plan is not activated on my no. [protected]

This is request to you please activate the same plan on my no. as 1 time i also visited Vodafone store they told me "yes" it was committed to you, and we will give you but till the date there is no action.

Please do it ASAP.

I am totally frustrated from your services.

Regards
Ankit Jain
[protected]

Hi,

I have took 3G connection with Vodafone last month. I have been using the same connection for the last 4years. Last week i went abroad and activated my international roaming with my vodafone postpaid number. Before activating i have checked with customer care regarding the charges, and they confirmed that there is no Extra Data roaming charge. So i used mobile internet and after 5 days on 17th sep,my connection disconnected without any intimation.I checked in my account and i found that my outstanding bill amount is Rs.8,200/-.19th sep, i had send mail to nodal officer and evening i got reply that my connection activated for incoming calls and messages.Then again i checked my account and i surprised with the unbilled amount, it was Rs.32,000/-. Without any connect for 2 days how Rs.28,000/- popped up still a mistery. And for this there is no answer from concenred authority they are constantly telling that i have used data roaming and this charges i should pay.
But my concern is 1. my credit limit is Rs.6,400/- and why they did not informed me regarding crossing of this limit or why they continued their service after crossing this limit. 2.These are all happened only because of Customer care executives wrong information and vodafone officers not accepting this issue.3.How 8,200 became 32,000 without any connection for 2 days.
Kindly suggest and advice me to go forward.

Regards,
Sreekanth E

dear sir,
my contact number is [protected]
My message service has been stopped frm 1 week....I am not able to send any msg's frm my cell from past one week. i complined on ur call centre as well as in vodafone store. My problem is still not solved.I need compensation for this inconvience because as it is msg pack is of 102 rs it was for 500 msg. now in same 102 rs i m geeting just 100 msg per day due to TRAI so its really irriatating m nt able to send a single msg frm one week. Plz solve the problem as soon as possible n do compensation in your own way in way of balance or recharge. A lot has been wasted on petrol to travel from my home to vadafone store..Solve the problem as soon as possible

your 7 year old customer,
bimal bansal

Dear Sir/Madam

My mobile is not showing EDGE logo when I enter fatima nagar or keshavnager area. its been 2 weeks my account is getting debited for BB YPT but I am unable to access Facebook, yahoomail or gmail properly... even if it becomes available for sometimes, its just a wastage of time doing anything on it.

Please look into the matter urgently .
Thanking you
Sulbha Barge
no:[protected]