Vodafone India Complaints & Reviews

Hi,
I have to submitt a complaint against vodafone regarding wrong commitment while selling data card and internet plan. They offer me a 2G plan and said we are providing speed upto 3.6 Mbps in net surfing and 256 Kbps as downloading but after purchasing the data card on 24-sep-11. I get only speed of 70Kbps as surfing and only 1-2 Kbps as dowloading. I have already regester many complaints in vodafone care but still no solution. If require you can call me on [protected]

Hello Team,



I am completely aware that applications do use VMC, but the settings should be available on your phone to use these services. I refuse to pay these charges as this is the 2nd time that the charges have been levied on my phone (on the 2nd no). So now i am aware that its a good way of making money from customer's, and there are many customer's who have experienced this challange before and i am already one of those. I am definately ready to pay any charges that i have used but will not pay for something that i have not used. If this is how it works i am ready to port out all my number's from Vodafone to Idea who is atleast competitent to understand such problems.



Many thanks


Thanks

Regards,

Sanesh Bhatia



From: Nodal Mum (MUM-NE) <Nodal.[protected]@vodafone.com>
To: "'[protected]@YAHOO.COM'" <[protected]@YAHOO.COM>
Sent: Friday, October 7, 2011 8:50 AM
Subject: Service activated but incorrectly Charged











Dear Mr. Bhatia,



Thank you for your email dated 06/10/11, regarding Vodafone mobile number [protected].



Further to our conversation, we wish to inform you that there are certain applications like YouTube, video/music streaming (e.g. Music Junction), tickers on HTML sites, handset applications and MMS which uses Vodafone mobile connect as access point and will be charged @ 10p/10KB.



While accessing internet on your mobile phone make sure that the access point used by you is WWW, so that you get the benefit of Vodafone Mobile connect usage as per your plan



Mr. Bhatia, it would seem that there are application’s on your handset that are continually auto updating, using the Mobile Connect services, hence the charges levied.



Please note that most handsets have inbuilt settings for both the above services and while surfing and downloading you will get the option to choose between these two services. You will be billed depending on the service selected by you to browse/ download.



Mr. Bhatia, we would be unable to reverse these charges, since they are correctly billed. We sincerely regret the inconvenience caused.



In case you need further assistance, please do call or email us. We‘ll do our best to help you.



Happy to help,



Jigish Modi

On behalf of Nodal Officer

Vodafone Care

Contact numbers

For Enquiries: 111 or +91-[protected]

For Complaints / Requests: 198 (toll free)

Fax number: +[protected]

E-mail: corporate.[protected]@vodafone.com

Website: www.vodafone.in







[protected][protected]---
From: Sanesh Bhatia[SMTP:[protected]@YAHOO.COM]
Sent: Thursday, October 06, 2011 12:49:00 PM
To: Nodal Mum (MUM-NE)
Subject: Service activated but incorrectly Charged
Auto forwarded by a Rule



Hi,



I dont think the services are working right with you guys. I am utterly disappointed and irriated with sending emails every month for something or the other. Previously i was charged for VMC on my no - [protected] and now all of a sudden i have received a bill of 2500 approx where i have been charged 1535.30 for VMC. I dont understand how does your service change automatically where as VMC should not be even active on this number. This is getting out of hands and if this continues i would be forced to PORT OUT all my number's from Vodafone to a differnet service provider. Kindly provide me with a very valid explanation of this as i am not ready to buy your point of this being my fault again.



Affected no - [protected].



Thanks

Regards,

Sanesh Bhatia



From: Sanesh Bhatia <[protected]@yahoo.com>
To: "nodal.[protected]@vodafone.com" <nodal.[protected]@vodafone.com>
Sent: Monday, August 15, 2011 11:04 PM
Subject: Re: Service activated but incorrectly Charged

Hi Team,



As per the conversation i am resending this mail, as i have been chaged 538.00 for VF Mobile Connect again. Kindly reverse these charges as discussed in the previous conversation. Below is the previous email that was send as a confirmation of the reversal in the old bill.



Phone no - [protected]

Name - Sanesh Bhatia

Bill Period - 4 July 2011 to 3 August 2011.





Thanks

Regards,

Sanesh Bhatia



From: Nodal Mum (MUM-NE) <Nodal.[protected]@vodafone.com>
To: "'[protected]@YAHOO.COM'" <[protected]@YAHOO.COM>
Sent: Friday, July 22, 2011 10:10 AM
Subject: Service activated but incorrectly Charged











Dear Mr. Bhatia,



Thank you for your email dated 18/07/11, regarding Vodafone mobile number [protected].



Further to our conversation today on your alternate number [protected], we confirm the following.



We have reversed Rs.1954.20 charged towards the Vodafone mobile connect charges for bill dated 04/07/11 as a service gesture.



This credit along with the applicable service tax will feature in your next bill dated 04/08/11, on page 2 or 3 under Misc “credits /charges” column.



Mr. Bhatia, we thank you for your candid feedback regarding Vodafone contact center and assure you that we have taken up the matter with the concerned department.



We regret the inconvenience caused to you.



In case you need further assistance, please do call or email us. We’ll do our best to help you.


Happy to help,


Jigar Bhatt

On Behalf of Nodal Officer

Vodafone Care
Contact numbers
Vodafone Care :111 or +91-[protected]

For Complaints / Requests :198 (toll free)

Fax number :+[protected]
E-mail :corporate.[protected]@vodafone.com

Website :www.vodafone.in









From: Sanesh Bhatia[SMTP:[protected]@YAHOO.COM]
Sent: Monday, July 18, 2011 3:33:30 PM
To: Nodal Mum (MUM-NE)
Cc: Corporate Assist (MUM-NE)
Subject: Service activated but incorrectly Charged



Hi,

I am another dis satisfied customer of Vodafone, who has been incorrectly charged again. I got this number transferred in the month of May 2011 and since then i am facing tremendous issues with Vodafone. On 2nd June 2011 i send them an email requesting them to activate the V L 99 unlimited service on my phone and post which i got the basic information about how to activate the service, when i spoke with an agent i was informed that i need to deactivate the Vodafone live 0 rental service and post which i will be able to activate the Vodafone live 99 unlimited service. I placed a request for the same and the service got activated.

Going fordward when i checked my unbilled usage it was constantly on a high and upon calling Vodafone i was tolda to call after the bill is generated. To my surprise the bill reached up to 2400(approx) and after that i was informed that i was chagred Rs1954.20 for using the internet service. I immediately called up the customer care and i was informed that i was charged for Vodafone Mobile connect service which was activated on my phone and i should have called to deactivate this serivice if i didnt wanted to be charged for any internet usage.
How on earth would a layman know that he needs to deactivate VMC service and keep the VL99 unlimited service on and make changes to APN settings from the phone. I was never informed by any technical support agent to make such changes.
When i called up the customer services i was informed by a vodafone agent that there is a flaw in the system and a technical support agent should have informed me about changing these settings and deactivating VMC or using a different APN.
After this conversation i did send an email and i got an unsatisfactory response via email that i will have to pay the charges as i have used the service.
Going fordward i did call up the customer services and spoke with Tasmia Khan a customer services supervisor and even she agreed that i should have been informed about this and actually i should not have been charged this amount as i have the VL99 unlimited, but she couldnt send this information to the technical team as it would be an error on her part and she completely refused to provide me with any solution.

I have always had such kinds of trouble from vodafone and i have all the email sent to the, kept with me. I would need to seek assistance from the consumer court as this matter has gone out of hands now.

My number - [protected].

Contact no - [protected].
Name - Sanesh Bhatia.





Thanks

Regards,

Sanesh Bhatia



From: Sanesh Bhatia <[protected]@yahoo.com>
To: Corporate Assist <Corporate.[protected]@vodafone.com>
Sent: Friday, July 15, 2011 5:51 PM
Subject: Re: Service activated but incorrectly Charged

Still not update about the same. I requested for a call back on [protected] after speaking with a Manager Tasmia.



Thanks

Regards,

Sanesh Bhatia



From: Corporate Assist <Corporate.[protected]@vodafone.com>
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Sent: Monday, July 11, 2011 9:29 PM
Subject: Re: Service activated but incorrectly Charged







Dear Mr. Bhatia,


Thank you for your email dated 07/07/11, regarding Vodafone mobile number [protected].



We have checked your bill date 04/07/11 and confirm that the GPRS charges of Rs. 1954.20 applied towards Vodafone mobile connect usage are indeed accurate.



Mr. Bhatia, we would like to inform you that as you have selected the access point of Vodafone mobile connect/WWW you have not received the unlimited benefit of VF Live [protected]@Rs 99 plan active on your account Hence, we request you to kindly choose the access point of Vodafone live/WAP to enable the benefit o[censored]nlimited usage.



We assure you that our Billing System accurately monitors and records usage of each SIM Card. This ensures that you are billed only for the service which you have actually utilized.



We would not be able to reverse these charges, since they are correctly billed.



We sincerely regret the inconvenience caused to you.



In case you need further assistance, please do call or email us. We’ll do our best to help you.


Happy to help,


Jennifer Dsouza
Vodafone Care
Contact numbers
Vodafone Care : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax number : +[protected]
E-mail : corporate.[protected]@vodafone.com

Website : www.vodafone.in









From: Sanesh Bhatia [mailto:[protected]@yahoo.com]
Sent: Thursday, July 07, 2011 8:24 PM
To: Corporate Assist (MUM-NE)
Cc: Zillah V (MUM-NE)
Subject: Re: Service activated but incorrectly Charged



Hi,



Problem continues with the service, now after activation of the service i have received a bill of 2400 approximately, when i called up to inquire i was informed that i have used a different set of services from the phone which i shouldnt be using.



Neither i was informed about this nor would a layman know about this, this is gone out of hands now, i would like every penney to be reversed for the internet service.



After speaking with your agent Manpreet i was informed that this a common problem and will be sorted out, i was also informed to mention that i was using the Access point as Vodafone Mobile connect, where as it should have been Vodafone live and because of this i have been charged a wholesum of money. Below are my details and i will request you to kindly provide me with the necessary reversal and get this issue sorted out.



My no - [protected]

Name - Sanesh Bhatia



Thanks

Regards,

Sanesh Bhatia



From: Sanesh Bhatia <[protected]@yahoo.com>
To: "corporate.[protected]@vodafone.com" <corporate.[protected]@vodafone.com>
Cc: "[protected]@yahoo.com" <[protected]@yahoo.com>
Sent: Thursday, June 2, 2011 8:53 AM
Subject: Unable to activate Rs99 GPRS

Hi team,

I am unable to activate the Rs99 GPRS facility on the below mentioned number. When I called up the customer services I was informed tht I need to sms ACT VLU99 and send it to 111 post which the service will get activated. But as expected it didn't work, so I called up the customer services again and I was informed to send an email. So if my service could be activated please and below are my details.

Name. Sanesh BhatiaNumber.[protected]Service required. Rs 99 GPRS

This is very irritating and annoying that I have to call up repeatedly and still my services don't work.

ThanksRegards,Sanesh Bhatia

Sent froahoo! Mail otn Android




This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.

This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.

This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.

Hi Team

I have already called vodafone service to deactivate my caller tune.But still they have not done. Could you Please deactivate my caller tune. My mobile number is [protected]

Thanks in advance,
Deependra

SIR,
I made online recharge for my mobile [protected] with RC26, which is supposed to be 200 Vodafone to Vodafone free minutes during 11pm to 8am. But after recharging i didnt got what i expected. When i called customer care and enquired about it, they mentioned that the plan has changed and they didnt updated the plan in the website. I asked for the refund, but they mentioned that they cant do anything. Here i blame vodafone for not updating in the websit3e.

I want to make sure i get my money refund or let the plan i expected to be activated. I hope u can take action as soon as possible....

I am attaching the details of online recharge, transaction number and evertything with this complaint.... Please find the attachments........

Number: [protected](Vodafone)
Name: N. Bhanu Prasad.
Area: Andhra Pradesh(Kadapa)

I subscribed to Vodafone 3G. I am a post paid no. user. I subscribed to a plan that gives 2GB data usage free. My complaint is that there is no means by which i could check weather i have exceeded the 2 gb limit. this lead to exubriant charges after 2gb and my monthly bill that was expected to be around 1500 has come to be 9500. there should be a way to check the usage.

Dear Sir,

I am using Vodafone ([protected]) services from last 4-5 Years but now a days services and commitment are not good.

This is to bring to your kind attention that i received a call from Vodafone side regarding No. porting Mr. Lakshya was executive he asked me why you want to port your no.
I told him because of service and plan then he offer me a new plan 299 (199+100) which have free calls (400std+600Local) & some national sms and after free calls call charges would be 30p for local and 50p for std.

Request no. is[protected].

But till the date above plan is not activated on my no. [protected]

This is request to you please activate the same plan on my no. as 1 time i also visited Vodafone store they told me "yes" it was committed to you, and we will give you but till the date there is no action.

Please do it ASAP.

I am totally frustrated from your services.

Regards
Ankit Jain
[protected]

Hi,

I have took 3G connection with Vodafone last month. I have been using the same connection for the last 4years. Last week i went abroad and activated my international roaming with my vodafone postpaid number. Before activating i have checked with customer care regarding the charges, and they confirmed that there is no Extra Data roaming charge. So i used mobile internet and after 5 days on 17th sep,my connection disconnected without any intimation.I checked in my account and i found that my outstanding bill amount is Rs.8,200/-.19th sep, i had send mail to nodal officer and evening i got reply that my connection activated for incoming calls and messages.Then again i checked my account and i surprised with the unbilled amount, it was Rs.32,000/-. Without any connect for 2 days how Rs.28,000/- popped up still a mistery. And for this there is no answer from concenred authority they are constantly telling that i have used data roaming and this charges i should pay.
But my concern is 1. my credit limit is Rs.6,400/- and why they did not informed me regarding crossing of this limit or why they continued their service after crossing this limit. 2.These are all happened only because of Customer care executives wrong information and vodafone officers not accepting this issue.3.How 8,200 became 32,000 without any connection for 2 days.
Kindly suggest and advice me to go forward.

Regards,
Sreekanth E

dear sir,
my contact number is [protected]
My message service has been stopped frm 1 week....I am not able to send any msg's frm my cell from past one week. i complined on ur call centre as well as in vodafone store. My problem is still not solved.I need compensation for this inconvience because as it is msg pack is of 102 rs it was for 500 msg. now in same 102 rs i m geeting just 100 msg per day due to TRAI so its really irriatating m nt able to send a single msg frm one week. Plz solve the problem as soon as possible n do compensation in your own way in way of balance or recharge. A lot has been wasted on petrol to travel from my home to vadafone store..Solve the problem as soon as possible

your 7 year old customer,
bimal bansal

Dear Sir/Madam

My mobile is not showing EDGE logo when I enter fatima nagar or keshavnager area. its been 2 weeks my account is getting debited for BB YPT but I am unable to access Facebook, yahoomail or gmail properly... even if it becomes available for sometimes, its just a wastage of time doing anything on it.

Please look into the matter urgently .
Thanking you
Sulbha Barge
no:[protected]

dear sir ,
today at 6.15 am i got miss call from [protected] this number,when i wake up i called back to this number from my onther mobile and he said that he is voda phone customer care from mmbai and after that he said me i love u to me.and i inquire about this phone -i found its pakistani call.please take some action .its seems not good .thaks
from dhara patel

Vodafone, a hopeless provider!! I recently wanted to switch my service provider so that i can use my new iphone. Could not think of any provider other than who launched 3G services with so hype. And the out come? its more than 15 days and m at the same state.I am trying to contact their customer care representative at Gaurav tower, Malviay Nagar store and he is not picking the phone. I have been to the store thrice in a hope that they will value their customer.
Oh i forgot to mention, the representative on the store asked me to stay back at home for verification to take place.... I took 2 half day leaves from office for this purpose :)
I have decided, i will opt for some other provider who actually need customers and are willing to provide service.

I bought Samsung 3G mobile on 31st Aug 2011 & I inserted the SIM card same day.

As per the GS2 scheme I was supposed to get 6 months 3G 1GB data connnection free. I received an SMS from Vodafone that my 3G connection has been activated but later on after 1 mth I get billed for more than Rs. 3100/- on the Internet surfing under Vodafone Live & when inquired I got to know that my free 3G connection is also not active.... I logged a complaint & they said they will revert in 3 working days but there was no call from Billing department... Pls help me with the ASAP.

I got offer from vodafone on 01/10/11 .they offered me one month gprs pack 50 rs. Then i activated it. But they deducted 98 rs for my balance i will complaints for three times for vodafone customer care but not responsive

Respected Sir,

Sub: Issue with tariff plan

I am using Vodafone since last one and half years.

I have activated one paisa per sec billing plan on 08-Sept-2011 by paying of RS. 45/- (Paid after confirming with Vodafone customer care people “one paisa/sec will be applicable for one year”).
But since last couple of days (29-Sept-2011) onwards it is being charged 50 paisa per minute, which I have not requested.
Same issue occurred in the month of August -2011 as well.
First time I have activated this ‘one paisa per sec for one year’ offer in the month of May-2011 (after one completion year from May 2010). Even within 4 to 5 months of time gap this has been updated with 50 paisa per minute without my notice. When I called to Vodafone customer care people (August-2011) they were expecting the proof of payment which I had done almost 3-4 months before.
At that time I was not having that so again I have done payment on 8-sept-2011.
Current issue is escalated with customer care on 29-Sept-2011 and ref#: [protected], today I received e-mail by saying one paisa/ sec will be activated within 24 hrs (what type of funny services??)


I HAVE Few QUESTIONS which are not clarified by the Vodafone team not even the NODAL officer:

1) Why this is happened?
2) Why no one from Vodafone customer care people responded when I logged issue with customer care people on call??
3) Who is responsible for this wrong service?
4) Because of the WORST NETWORK SERVICE provide by Vodafone my calls get disconnected in-between when it is in 50paisa/min.
a. Who is going to pay for that??
5) If customer is not having this payment information they need to pay “N” Number of times for the same service???
6) How customer will get this payment refunded back when they don't have this payment information??
7) Vodafone guys are making FOOL to CUSTOMER.
8) When customer is not aware of mail conversations they needs to pay for VODAFONE IRRESPONSIBLE SERVICES??

Regards,
Raja

Hi,

This is to bring to your notice that I have been following up on this matter which i will be stating below since the last 2 months , and the answer whcih i get from one of the executives named Manashi C who is a nodal officer at vodafone is she gives me this Porting OUT code , so that i switch to some other network since she is not able to help me in my complaints against Vodafone, having said the jist about it I would like to state the entire matter here .

My email id is shweta.[protected]@gmail.com, i wouldnt want to give out my Vodafone cell number here.

This is what happened :

Case 1:Nov 2010, i was on my visit to dubai before leaving i made sure my Internation roaming was activated i even got a confimation sms for the same, when i recahed dubai i was not able to latch to any network , i had gone there on a business trip and only this number i had given to all my people.

I had a huge loss pertaining to this that my was not on roaming after coming back there was a mail of chain that i sent to nodal attached is the list:

Hi ,

This is to bring to your kind notice that since 27th Nov2010 I have been trying to reach Vodafone Executives to solve the problem that I Faced During my International Visit.,

The Issue was while leaving for Dubai on 27 th Nov, i called the Vodafone Care to Activate my International Roaming within sometoime I got the SMS, that my international roaming has been Activated,( I still have that SMS)
I gave this Number to everyone while i was on a business Trip to Dubai, to my shock i was not able to Latch to any network and for 7 days nobody could reach me no Incoming or Out going, due to this i faced a HUGE LOSS Financially.

Now when i come back to India and called up Vodofone Care several times, i was told we will look into this, but i Did not get any Proper Solution as to why this happened.

After somedays i got a SMS from Vodafone stating that I am a prividged Customer and hence i get a relational Manager MARIA to solve any problems which i have, I kept on calling this lady and she falsely everytime committed so confidently that she will be calling me back as far as i rememeber it was always ME who called her and she always had some or the lkame excuses to tell ( That she was about to call..) Finally after lots os efforts she made me talk to her Supervisor Poornima G who is reporting to Nagender, I told her Plainly that I incurred a huge Financial LOSS, because i Was not ablt to latch to any network, And hence starting from 27th Nov, whateever CALL usage has been done I will not pay for it rather Vodafone Should PAY me for what i have LOST, after few follow ups from my side she told me " that we can waive off 100 -200 Rs" i told her that much worth calls Only i have made to Maria and you for the follow up, she told me she will talk to her Supervisors and get back to me.

Again till evening i did not receive any call,and later in the evening again it was me who called up, Poornima told me " That she is stuck up with the new policies and I should understand since I also work in corporate" and hence she could not call back, and told me that there will be NO WAIVE OFF possible from Vodafone.

I told her please go ahead and disconnect my outgoing calls.. before I make ISD calls to everywhere and get a HUGE BILL which I for sure will not be paying.

If you go through the history of my Bills, i have been a Good Cutomer for Vodafone whose monthly bill alaways exceeds 3000, now I have not paid my bill for the last 2-3 months, Which obvioously I will not be Paying due to what I have suffered.

I am writing this mail to you as the LAST Hope to get The entire WAIVE OFF of my Usage starting from 27th NOv till NOW.

If not I am pleased to disconnect my Services from Vodafone, I will not be paying ANY Amount thereafter, if you want you can ADD LATE fees,service Charges ETC.
This is not the way to deal with a so called "Priviledged CUSTOMER" do get back to me as to how we are suppose to take it Forward.

If not may be I need to approach Consumer Forum for the same, as i feel i have been CHEATED.


Thanks
Shweta Jashnani


On this i got a reply that ther will be waivering off one month rental to me i.e rs 199 , what about my losses because of VODAFONE , check the mail which i received

Dear Shweta,

Thank you for your email dated 11-Jan-2011.

We sincerely apologize for the inconvenience caused to you. We also understand that this event certainly did not portray a favorable experience for you and that any explanation on our part will not mitigate your feelings of disappointment.

However, we would like to assure you that our intent is not only to introspect and reflect on the occurred incident but we would also ensure to improve our services more than anything else.

We appreciate your feedback on our executive and have forwarded the same to our team head.

Further with reference to the conversation with you we would like to inform you that we would have a credit of the tariff rental and the roaming rental for one month, passed on your Vodafone account .

In case you need further assistance, do call or email us. We'll do our best to help you.



Happy to help,



Manashi

For Maithri H

Nodal Officer

Contact numbers

Vodafone Care : 111 or +91- [protected]

My replies to the above mail inline.



Dear Shweta,

Thank you for your email dated 11-Jan-2011.

We sincerely apologize for the inconvenience caused to you. We also understand that this event certainly did not portray a favorable experience for you and that any explanation on our part will not mitigate your feelings of disappointment.

You are absolutely right when you said "this event certainly did not portray a favorable experience for you and that any explanation on our part will not mitigate your feelings of disappointment." It certainly did not give me positive vibes to continue with VODAFONE, and as i already told you this is not the first bad experience I am facing with Vodafone.

However, we would like to assure you that our intent is not only to introspect and reflect on the occurred incident but we would also ensure to improve our services more than anything else.

To the above statement I can just say that these Commitments have been coming from Vodafone since long but In my case unfortunately it was not fulfilled, An ideal example is I get a sms from vodafone that Your Roaming has been Activated,which was NOT actually Activated, and due to which i faced a major loss.
While talking to you on fone yesterday "You said Can you prove with pen and paper whether I have faced such HUGE losses" and my answer was YES, and Now also its yes have my facts and figures in place that due to no International Roaming being activated i Suffered a major Financial loss and also it affects my reputation

We appreciate your feedback on our executive and have forwarded the same to our team head.

Thanks for the same, just hope this feedback is taken in the right spirit.

Further with reference to the conversation with you we would like to inform you that we would have a credit of the tariff rental and the roaming rental for one month, passed on your Vodafone account


I have been telling you, your executives.. and would like to repeat again That I will not pay a single penny for my usage from 27th NOV till date ( Now since my outgoing calls have been barred the bill shall not exceed).
Waving off the rental plan or the tarriff for one month is not what will cover my losses, neither waving off the Entire usage will.
If you are stringent enough to waive off just the tariff, please go ahead and disconnect all my services of VODAFONE , which again if of a lot of inconvenience to me but I am ok with it, i think issues should be justified, either from the customer end or your end.

This conversation is never ending please take a Call on either of these, and lets finish this matter , its been now close to two months we are stuck on the same issue

1. Waive off my entire Usage starting from 27Th nov
2.Pay for the losses i incurred subtracting the Pending bill
3.Disconnect my services from Vodafone


In case you need further assistance, do call or email us. We'll do our best to help you.

Thanks

Shweta Jashnani


However on following up on this email from NOV finally i got some waiver on Jan 15 please find the mail i was promises that this will not happen again:


Dear Shweta,
Based on your long standing association with us we have arranged to provide you with a credit of Rs 1632 as 50% discount on your bill dated 20-Dec-2011(Dec bill amount Rs. 3366) and Rs. 652 for the usage for the current month (Unbilled amount showing Rs 1305) on your Vodafone account .

We would also like to inform that the bill dated 20-Nov-2010 Rs. 2599 is payable as your concern pertaining to international roaming is from 27-Nov-2010.
In case you need further assistance, do call or email us. We'll do our best to help you.

Happy to help,

Manashi

For Thannasi C
Nodal Officer
Contact numbers
Vodafone Care : 111 or +91- [protected]
(Toll free from Vodafone mobile phones within the home network)
Nodal Officer : +[protected]Available between 9:30 a.m. to 6 p.m. Monday to Friday)
Fax number : +[protected]
E-mail : thannasi.[protected]@vodafone.com
Website : www.vodafone.in




CASE 2: I went to Singapore, again assuming that my international roaming will definitely work this time, they again assured me:

Please see the series of mails as to what happeneD:


On 12-Aug-2011, at 18:41, Shweta <shweta.[protected]@gmail.com> wrote:

Hi ,

This is again regarding my Vodafone number I confirmed that my international roaming is activated before leaving Bangalore

I m in Singapore on a business trip and again my fone is unreachable m not able to receive or make calls

Please find the mail thread below to see what I promised when my Dubai trip international roaming was also not working

Sent from my iPhone


On 12-Aug-2011, at 18:46, Shweta <shweta.[protected]@gmail.com> wrote:

Please find the reference number
[protected] which gives you the detail info when I called to confirm with international roaming

Sent from my iPhone


Reply from VODAFONE:

On Sun, Aug 14, 2011 at 6:17 PM, NODAL <[protected]@vodafone.com> wrote:
Dear Shweta,

Thank you for the mail dated 14th August 2011.

We would like to inform that the international roaming facility is activated on your Vodafone account.

We request you to kindly provide us with your alternate contact number if you are unable to latch on while on roaming, even after following the below mentioned steps.

We wish to inform you to please do the manual latch on procedure as mentioned below for the sim to get updated:

Your handset ---- Menu ---- Vodafone Service ( After Profiles , Organiser, Tools etc)

Ø Go to Vodafone Service

Ø Select SIM menu

Ø Select option called Vodafone Roam

Ø Select International

Ø Screen display: Sim Card will update and phone will restart (Select OK)


For first timers the network has to be selected manually by going through the normal process of manual selection under phone settings.

Main Menu ---- Phone settings ----- Network selection ------ Manual ----- Select Network available

In case you need further assistance, do call or email us. We'll do our best to help you.



Happy to Help



Manashi

For Thannasi

Nodal Officer

Contact numbers



MY REPLY:


Manashi,

I have reached Delhi today , i dont need any international roaming from vodafone hereafter .

Please call me on my number would like to talk to you.

Please note i already followed the instructions below for manual latch process but still the network did not show up.

Thanks


VODAFONE:

Dear Shweta,

Greetings from Vodafone!

This is in reference to the conversation had with you we regret to inform you that we would not be able to process any waive towards the usage charges on your number .

In case you need further assistance, do call or email us. We'll do our best to help you.

Happy to Help

Manashi

For Thannasi C

Nodal Officer

Contact numbers

Vodafone Care : 111 or +91- [protected]

(Toll free from Vodafone mobile phones within the home network)

Nodal Officer : +[protected]Available between 9:30 a.m. to 6 p.m. Monday to Friday)

Fax number : +[protected] E-mail : thannasi.[protected]@vodafone.com Website : www.vodafone.in


my reply:

On Thu, Aug 25, 2011 at 10:01 PM, Shweta <shweta.[protected]@gmail.com> wrote:
Manashi,

How do you want this to be taken forward then ?

I need answers for the following

1 this is not the first time it's happening the mail thread shows the ae problem happened when I was in Dubai I was assured that this will not happen again

Before leaving for Singapore I spoke to executive Arun Pawar he conformed my international roaming is activated

The day I reached Singapore I was not able to latch to any network I sent a mail the same day but got the reply from you after two days

What kind of service are you promising the customer ?

This time I need to sent this mail to high officials what kind of behaviour are you expecting from ne ?

Everytime I get a reply we regret the inconvenience caused but then again there is a problem what the hell is going on ?

You are not giving me service for free I an paying for it when you commit something to the customer you can just not ignore it that too twice

I am Not going to leave this matter like this will take it to the higher management who is responsible for this ??

Please get back
Or route me to the concerned person who knows how to take an appropriate call on this

Thanks


VODAFONE:
On Fri, Aug 26, 2011 at 5:13 PM, NODAL <[protected]@vodafone.com> wrote:
Dear Shweta,

Greetings from Vodafone!

This is in reference to the conversation had with you we would also like to inform you that there has been no International roaming rental charged on your bill dated 20-Aug-2011.

Further we would also like to inform you that we regret to inform you that we would not be able to process any waive towards the usage charges on your number as we have already processed a waiver of Rs. 2284 towards the usage charges on January 2011.

In case you need further assistance, do call or email us. We'll do our best to help you.

Happy to Help

Manashi

For Thannasi C

Nodal Officer

Contact numbers

Vodafone Care : 111 or +91- [protected]

(Toll free from Vodafone mobile phones within the home network)

Nodal Officer : +[protected]Available between 9:30 a.m. to 6 p.m. Monday to Friday)

Fax number : +[protected] E-mail : thannasi.[protected]@vodafone.com Website : www.vodafone.in



MY REPLY"

On Fri, Aug 26, 2011 at 5:22 PM, Shweta Jashnani <shweta.[protected]@gmail.com> wrote:
Manashi,

I am perfectly fine with NO WAIVER but how many times will the customer be ditched like this ???I was told International Roaming is activated and still if you dont beleive why dont you with me to Singapore we can try this again ?

This is my second time, and this time there is no looking back.

I will not be paying anything Vodafone from Today , you want to take away my services your wish or find out a solution to it, hope this makes sense .




Thanks
Shweta


Hi Manashi,

From the mail below I understand that you will be waivering off rs 199 which is my rental plan , thanks a lot for it.

Please find the breakup of losses I have incurred during my Dubai and singapore trip due to international roaming being promised and not given to the the losses are in lacs as none of my clients was able to reach me in Dubai nor in Singapore

I would like bring to your kind notice I will be taking this matter to consumer court you can please explain the 199 waiver to them.

I am no longer be using this number if you Want you can disconnect the services neither I will be paying the bill which Is pending .

This was a case if pure fraud from Vodafone where in the services were promised and it's been a month now that the matter is still going on.

Request you not to call up and please communicate anything over email.

I would also request to pass me on the email Id of the higher management of Vodafone though I am no more a Vodafone customer now but o still need clarification of the way Vodafone operates Is this the way a so called privileged customer is cheated ??

Please send an acknowledgent for the same that you are ok with my mail .
:




FINALLY AFTER A MONTH LONG MAIL CHAIN THIS REPLY I GET FROM VODAFONE:


Dear Shweta,
Greetings from Vodafone!
At the outset we regret the inconvenience caused and ensure necessary action taken.
We would like to inform you as informed earlier that we would have a credit of the tariff rental for one month passed on your Vodafone account based on your long standing association with Vodafone.
Further we would also like to inform you, to generate the port out code you could send the below given SMS to 1900
PORT<Space>
Assuring you with the best of our services at all the times.
In case you need further assistance, do call me at [protected]. We'll do our best to help you.

Happy to Help

Manashi
For Thannasi C
Nodal Officer
Contact numbers
Vodafone Care : 111 or +91- [protected] (Toll free from Vodafone mobile
phones within the home network) Nodal Officer : +[protected]
(Available between 9:30 a.m. to 6 p.m.
Monday to Friday)
Fax number : +[protected]
E-mail : thannasi.[protected]@vodafone.com
Website : www.vodafone.in




WHAT ARE THEY EXPECTING FROM THE CUSTOMER NOW??? EVERYTIME I COME BACK FROM ABROAD I FOLLOW UP FOR 1 MONTH AND THEN I GET THIS 199 WAIVER ?? WHAT THE HELL.? BY THE WAY I AM THE SO CALLED PRIVILEDGED CUSTOMER, IT MIGHT LOOK I HAVE LOT OF ENERGY TO WRITE THIS UP BUT THEN I WILL NOT FACE AY INJUSTICE... IF NOT HERE I WILL DEFINITELY GO HIGHER AND FILE A CASE AGAINST VODAFONE.

IN COUNTINUTION OF MY PREVIES COMMINCATON I AM AGAIN REMAINDING YOUR OFFICE TAHT LAST BILL WAS PAID ME CHEQUE NO. 004860 AMOUNT R/S 1083 AND I HAD INFORMED YOU NO. OR ANY FACILITY PROVIDED IN CONNECTION OF THAT NO. THAT IS [protected] MY NO.AS SUCH I WILL NOT BR PAYING ANY FUTHER BILL BUT AGAIN I HAVE RECIEVED BILL OF R/S 424.85. YOU’RE TESTING MY PATIENCE. PLEASE ATOP SENDING THE BILL AND REFUND MY SECURITY.

i fail to understand why my msgs charge btw 12- 1.30. im really unhappy with the services. When i took this plan i was told per day i wud get 100 msg FREE which is absolute rubbish it is not per day its only for 22.5hrs, why was this not specified when i took the plan?

Now that the rules have changed that i will be able to send only 100 msgs irrespective of any network .. i think they shd credited 100 messages at 12 sharp!!!

When i told the cust care excutive i wil change my num ie MR rafiq koppal he says its my wish to do that! is this the way u ppl treat ur customers??? anyway im changing my plan good bye vodafone! get lost!

[protected]
gayathri

Dear Sir,
Myself Pradeep Kumar Banerjee a user of Vodafone service for more than 5(five) years.
Yesterday on 01.10.2011 at 9:51:16pm I've recharged my cell phone number [protected] with Rs.51/- sms voucher and received a message from your end mentioning the voucher include 300 sms V2V and 200 sms V2O for which the validity is 30 days.
Complain No.01. Earlier in the above mentioned voucher the facility was 500 sms to any provider for 30 days local and National. You have changed the scheme without any prior information/ intimation to the valued customers.

Complain No.02. Today 02.10.2011 I've sent 60 sms to users of Vodafone and other providers. I've noticed that even though using promo sms voucher Rs.29/- had been deducted from my account without any valid reason or information. On the occasion I've called up your customer care executive Ms. Mouli Bhattacharyya and lodged my complain. She gave an explanation that Vodafone changed their policy regarding sms as per TRAI direction i.e. everyday 75 V2V sms will be non chargeable and 25 V2O sms will be non chargeable on using sms promo voucher. Then she forwarded the call to Senior Executive Mr. Ranjan Sharma and he gave the same explanation. In the context I asked him where is the notification from your company's end to the users/ customers. It is known that TRAI gave directions regarding sms upto a limit of 100 sms per day and it is in the news. But we have not received any notification regarding the break up of 100 sms from Vodafone. Without prior information how you can charge your customer/ user? In the context Mr. Ranjan Sharma asked me to email my complain.
The most important question is you have changed your policy which is related to the financial factor of the user. It is against the law of the country. It can be charged as "Suppression Of Facts Willingly" to misguide the users.

Expecting an early reply from your end with due clarification. If the charged amount is not refunded the case will be taken to the court of law 'Consumer Forum' and harassment penalty will be included and the same complain will be forwarded to TRAI.

Regards
Pradeep Kumar Banerjee

I, ARAVIND have been charged Rs. 199 every month since the last several months for 3GB(VL+VMC)@199. I have called up customer care many times and requested them to deactivate this service but they are of not much help and I keep getting charged month on month. I am tired and fed up calling up customer care every month. Actually this
service has been activated in a fraudulent manner, as i was told that this
option(3GB(VL+VMC)@199) is for unlimited calls to any network mobile by a
vodafone tele marketing associate. I am wanting a full refund of these
charges which have been levied on my account since the last few months.

Hi,

I am Santhosha, I have lost my mobile on Saturday @8.30 pm in Dilsukhnagar area.

My Mobile Number: [protected].
Model : MOTOROLA ATRIX 4G

Please help me in getting my mobile back.

my alternate contact details: [protected].
my mail id : [protected]@gmail.com
my alternate email id: [protected]@gmail.com

Please help me.....

Thanks in advance,
Santhosha