Vodafone India Complaints & Reviews

I am a subscriber of vodafone no. [protected]. I was a postpaid customer until 27th August 2011....I converted my postpaid to lifetime-prepaid by visiting the Vodafone store at Santacruz West-SV Road and paying the fees and submitting the required documents - 1 Passport Xerox copy which was duly verified by their Customer Support person - MANPREET - and 1 photograph as well. DESPITE ME SUBMITTING THE DOCUMENTS IN PERSON - and the originals were verified - and the xeroxes countersigned BY ME, my phone was disconnected for want of documents within a week's time. I visited the same Vodafone Store and asked them what happened....they (Manpreet & Rajesh & the lady cashier) remembered me that I had submitted the documents....& then they restored my connection within an hour....I have proof that my documents were submitted from the Very Fact that my Passport No. is updated in their system. When I was a postpaid customer I had not submitted any passport copy. It now seems that they HAVE MISPLACED THE DOCUMENTS SUBMITTED BY ME.....& are asking me to resubmit....they have simply disconnected my connection..temporarily disconnected the message says when someone dials my tel no.....its disconnected by them since 12th September 2011....for no fault of mine....I am being harassed so much by them. Let me tell you that prior to being a post-paid customer for the past 6 years I was a prepaid customer for 4 years before that with them.....but never faced such problems in the PAST 10 YEARS the way they were troubling me since the past 1 month or so.
Now after follow up they are telling me that my number has been permanently disconnected......I FEEL THIS IS A SCAM BY VODAFONE TO CONVERT PREPAID CUSTOMERS TO POSTPAID BY HARASSING THEM UNNECESSARILY.....OR IT COULD BE A SCAM TO INCREASE THEIR SUBSCRIBER BASE AND SHOW THEY ARE SUPERIOR TO OTHER SERVICE PROVIDERS ON SUBSCRIBER COUNT.

Here is their latest email dated 17th Oct which came after so much follow up:

Dear Mr. Miranda, Thank you for your email dated 11/10/11, regarding documentation for your Vodafone mobile number [protected]. We tried to get in touch with you on your alternate number[protected] but were unable to speak with you. Mr. Miranda, we wish to inform you that the above mention Vodafone number is permanently disconnected on 06/10/11 due to incomplete set of documents received. Mr. Miranda, if you wish to avail a new Vodafone mobile number, you can certainly visit the nearest Vodafone store. You can submit the following documents to avail a new prepaid connection: Submit the “Prepaid form”. Submit Address proof copy (latest electricity / MTNL telephone landline bill copy) Submit Photo ID proof (driver’s license / passport copy) Submit 2 passport size photographs Sim cost Rs.25 We understand your concern to avail the same mobile number. However, we regret that you will be unable to use the SIM card and the mobile number, since both are permanently deactivated and the balance from the prepaid account has been forfeited and won’t be carried forward. We regret to inform you that currently this number is not available and same has been allocated to another person. In case you need further assistance, please fill up the attached form. We’ll do our best to help you. Happy to help,
Jesson GoveasVodafone careContact numbers
For Enquiries : 111 or +91-[protected] For Complaints / Requests : 198 (toll free)Fax : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com

Dear Concern,

I am using vodafone from last 4 years, On
1st July, there is an announcement in our office from Vodafone for launching the New Corporate plans for MNYL Employees.And Basis on the same plan offer i had requested on 4th July to change the plan on the id :-max.[protected]@vodafone.com ,where in i had clearly mentioned about the requirement to activate the plan of New Plan-185+198. On 8th of July i received the confirmation of the plan activation - MNP_ST_MV_Standardflat199 Plan

Post the Bill plan Change I'd received two bills where in my first bill was of Rs 1360 which i didn’t check and pay as it is on time but the 2nd bill ,the latest one, has come up with the quite high data usages which shoot up the bill upto 13000.
I want to know If i had requested to change the Bill plan with 3gb data service then why its not been activated .Second , incase Vodafone Customer Executive were not aware of the scheme offering then they should consult first with the customer .Basis on the Mail Confirmation from Vodafone on the Bill plan change any customer will get impression that the request which he raised has been accepted by the service provider .But looking at the plan in my latest bill i would say there is complete miscommunication either to us the Service Executive who did this job.

Beside this Vodafone Live was activated on my number without my request by saying it’s a promotional officer and against the Vodafone live services company charged 677/- in the bill of Aug’2011 month

However there was a job alert service which was activated on my number, and for deactivation i requested many time to customer care via message or mail but still i m being charged for that service as well.

I request you to provide me the waiver of Internet charges which was happened because of not entertain or understanding my first request.

Every one is responding me on if and but aspect instead o[censored]nderstanding the correct issue.

Regards
Pradeep Saini

I have taken an internet connection from your store which is there at Vodafone Store, No.113, Koramangala indl.Estate, Opp.Raheja Arcade, Koramangala, Bangalore-560095.

During the purchase of the internet, they committed that, the internet plan (399 Rental/Month, Postpaid) whatever I have taken is an unlimited. I have an voice recording of your employee committing that it is an unlimited plan.


Please find the invoice details below.

Invoice No: 2/17210/IWR/[protected]/000229.

Invoice date: 08/10/2011


Please find the device details below.

Device: K3570-Z Data Cards USB Stick K3570 [protected]


Please find their CST, STC and TIN No below.

CST No: 9296458.8 DT: 05/04/2002 Date: 01/01/1950

STC No: AAACH5945GST002 Date: 01/01/1950

TIN No: [protected] Date: 01/01/1950


Please find my connection details below.

User Name: Mr. RAJESH LINGADURAI

Mob No given to me for internet connection: [protected]


Please provide me an explanation why does your sales representative committed that this is an unlimited. Please define what do you mean by unlimited as far as internet usage concerned.

As far I know my usage might not exceed 7 to 8 Gigabytes. Do u mean to say, you are charging Rs.3882 for 8 GB usage. Kindly explain.

I have seen a similar customer complaint on that day I have taken the connection. He was having same problem. Your sales representative committed that, internet usage is unlimited and you charged him Rs.26000 in a month.

In case of failing explanation or unreasonable bill amount will lead to a legal action.

Please contact me in the following mobile number in case if you need any further information.

Mobile number: +[protected]

Awaiting for your explanation.

Regards,
Rajesh Lingadurai

The due amount due for the period 1.09.11 to 30.09.11 for my Vodafone Number- [protected] is Rs. 293.61. My talkplan is NC_KL_MV_KOLPOLICEZERO. I have ordered a print out of the Itemised Calls and according to which I have called a few numbers which I am not aware of. There are numerous instances where these numbers were called from my number, but I am quite sure I did not call those numbers. So, I want Vodafone Customer Care to check again my call-history and send the appropriate bill to me. The
numbers according to me which are erratic are given below.
1. [protected]
2. [protected].

Hi
I am appalled by vodafone’s behavior regarding my bill payment. The bill for sep 25 was outstanding and I had already written 3 complaint mails to the customer care citing discrepancy in my bill and that being the reason for me not paying the bill. I have had this connection for nearly 4 years now and all bills have been previously cleared. I had asked for a phone call from Vodafone representative to discuss this since the problem was at vodafone’s end and not mine. Vodafone for several months has been charging me with fixed plans which I had not taken. When this was pointed out a portion of bill was reversed in September but that was not enough. I am paying my bills since this is my only number in use and is a corporate connection and barring of outgoing has led to significant problems for me. This is however totally unacceptable.
On the 14th of October while I was traveling to Kolkata on business meeting (This is a corporate connection and only phone that I use) at aroung 5 in the evening after I attended a meeting and was waiting to get into another one I realized that my outgoing had been blocked without any notice to me. I had to call my car and there was no avenue for me to do this. I had to walk 2Km and waste 45 minutes to find a PCO to contact my driver and ultimately cancel my next meeting which has led to monetary loss as well as left a constraint on the relationship with the client. On asking Vodafone why this has been done the answer given was this is our procedure and I can complaint to whomsoever it concerns regarding this reckless behavior
I have also noticed that my plan continues to be on a per minute billing despite me asking the Vodafone to change this to per second billing as per current conditions. This has still not taken effect.

Dear Sir,

I made a bonus card recharge for Rs.63 at the Vodafone online store. My
order id is o14983779 and Transaction ID MCIT[protected] (Date : 15th Oct, 2011, Time : 00:56:39 hrs). My phone number is [protected]. Citibank portal in the first case showed that my transaction had failed and no sms or email came. Then i tried again, my transaction was successful (this order ID and Transaction ID i wrote above). However my bank statement in the morning shows that Rs.63 HAS BEEN CHARGED TWICE FROM MY ACCOUNT in the name of VODAFONE. I would appreciate very much if my excess amount of Rs. 63 is refunded. Sms and email came just once and first time you showed transaction failed.HOW CAN THEY CHARGE ME TWICE FOR ONE RECHARGE? That means the transaction failed page was actually a hoax. PLEASE HELP ME GET MY REFUND. I have been a vodafone customer (since its hutch days) from 2005 and now I am gradually losing faith in them. This is not the first time I am facing this harassment.

Thank you.

Regards,
SHANKHA BANERJEE
(DEPT. OF ATOMIC ENERGY,GOVT. OF INDIA)

I have recharged my pre paid vodafone number [protected] on 28-Sep-2011 with Rs. 1001/-
1st sep 2011, they deactivated my monthly 3G plan MI375 and activated a new plan 3G_PAYG with out my concent and without asking me. On 3rd number ran out of balance even though I have made only a few calls.
I contacted customer vodafone customer serivice at Viman Nagar, Pune and lodged a complaint on 3rd oct 2011 (complaint no:[protected])
I have recived a call today 14th oct 2011 saying the whole money was adjusted against the services offed to me.
I have two compalints:
1. Why did you start the plan without my concent ?
2. How did pre-paid mobile balance went to -254 ?

I request vodafone to provide an explanation and restore unfairly deducted balance back on my number.
Hope to see positive action soon.

Regards,
Madhu Narayanan

I recharge my mobile with 375/- on 13-10-11 which is only valid for 3g customers but wen i tried to activate 3g service it is showing that its works under 3g coverage areas only. wen i cal 2 customercare they told ur place has 3g service and it will be rectified by that night.. Until now its not working and wen i tried CC its not able to contact using [protected] or 111 or even complaint forum 198
when we press 9 option to talk to executive it comes back to main menu in [protected] and 111
in case of 198 it says can not process at this time.

rs. 45/- money deducted without any reason

pl look into my compliant my sim not working do the need full

I received a missed call from an unknown number [protected] and when i called back, the person on the other side told me that i have won Rs. 25 Lakhs, gave me his supervisors number ([protected]) and requested me to call him. As i had suspicion, i searched net and got to know that many people have received similar calls.

I want an explanation from VODAFONE on this entire issue. How my personal information got leaked??

DEAR MAM/SIR
Sir i want to bring to your notice that i have deposited the documents for changing ownership on 8 th October 2011 i.e on last saturday at vodafone store M2K Rohini Sec-3 Delhi-85.But I am very disappointed from you customer service.The ownership has not changed till today.At vodafone store they have said that the ownership will be changed within four days .But it is not changed.We have waited their for 2 hours for this work .And this consume our precious time.We can go everyday there ,it is very difficult to wait 2 hours .So please look forward to this problem and change the ownership .My customer agreement form no is 82408601.
I want o chane owne's name and its billing address fro M/s Bharat Wood Crafts To MR.Ajay Arora And Address G-4/105 Sec-11 Rohini Delhi-85 (Near Ryan International School)

DEAR SIR,

I M PREMAL PATEL USING VODAFONE POSTPAID CONNECTION, NUMBER [protected],

THIS MY SECOND COMPLAIN FOR THE SAME REASON THAT VODAFONE IS NOT INTRESTED TO IMPROVE ITS NETWORK PROBLEM,

THEIR IS A BIG PROBLEM OF CONGESTION AND CALL DROP, DUE TO WHICH ONE GET IRRITATED AND CANT WORK PROPERLY, EVEN MY MOBILE BILL HAS INCREASE DUE TO CALL DROP.

THANKS TO MOBILE PORTABILITY,

FINALLY I HAVE DECIDED TO SWITCH TO OTHER MOBILE COMPANY.

THIS IS TO BRING INTO NOTICE THAT THIS COMPANIES ARE ONLY INTRESTED TO INCREASE THEIR CUSTOMER BASE AND NOT TO GIVE PROPER SERVICE TO THEIR REGULAR CUTOMER.

IF YOU CALL THEM FOR NEW CONNECTION THEY WILL COME RUNNING 10 TIMES TO YOUR DOOR STEP, BUT ONCE YOU BUY THEIR CONNECTION MEANS YOU ARE TRAPPED AND THEY ARE LEAST INTEREST. TO GIVE SERVICE.

FOR SMALL REASONS THEY WILL SHOW ALL SYSTEM AND TELL TO CONTACT AND GO TO VODAFONE OUTLET.

IT IS MY REQUEST TO TAKE SOME NECESSARY ACTIONS AGAINST THE SAME

PREMAL PATEL

Dear Concern
This is to inform you that I M NOT SATISFY WITH YOUR SERVICE.
Please find the list of problem or issue mentioned below:-
First:
I requested for the activation of [protected]@99 on 24 August and same was activated at your end what day I didn’t have any information. I received a reply mail from your end it will be activated with in 24hrs and I will receive any confirmation call or SMS. But sorry to say no information was floated to me about the package activation.
When I called at Nodal desk about the same & Nodal team (Shikha) asked for the call back, and for call back team has taken 24hrs for the same.
I received call back on 28 or 29 August and confirm me that same is active and I can use the service. Now when I asked her when the package was activated – as per confirmation from Nodal desk it was activated on 26 August and no information about the VAS Service activation was informed to me.
Who will pay the rental charges for that 2/3 day? Is this is my fault or company fault?
No one informed me about the advance rental? No Proactive information shared to me.
Even I have called at 121 for the information but as per the helpline (121) team I have to send mail on
Corporatecare.[protected]@vodafone.com as customer has no option other than this. I have sent the mail no such information has been shared and no proactive information given about the advance rental.
From that day to till this day I send the mail on regular basis to resolve my issue. But your team is responding on the template design to reply the mail.
I think your executive is not going through my mail and responding me back with same template reply.
Second:
In each and every mail nodal team is in CC but I never seen nodal is intervene on this. As Nodal Team is seeing, ok customer is suffering let them suffer.
Some your Vodafone connection is not working I have sent this problem to your Team same mail id and cc to Nodal Team again I have received Template reply like what handset you are using, setting is there or not, bla bla. They do not understand: customer is already using the service and due to network issue customer might not be able to use the services for certain time frame.
Who will pay for this downtime activity and you are charging advance rental for the service which is not up to the mark?
Third:
When you Dial Nodal Desk Number every time it is busy and no call done why?

Fourth:
Before this I have made number of call to Nodal to desk and it is chargeable I have to make call to Nodal Desk because your executive is not able to understand the problem using predefined template to reply any mail.
Fifth:
I have requested for the activation of [protected]@99 on my other Vodafone number [protected] in first week of October. Again I have received mail that same will be activated by 24hrs and I will receive confirmation mail or call or SMS regarding the same. But sorry to say no information has been shared to me till yet.
Now when I know you will charge Advance rental and it is not on Prorate basis, so I requested for the same on the beginning of my billing cycle now because of delay at your end it has been third week now I have no confirmation that package has been activated or not.
Now when I requested for same and not using the service till half of the month why should I pay the charges for the same?
Who is responsible for this charges me your team?
Kindly look into the matter and hope for positive response from your side.
Appellate mail is bouncing back what this service is?
I have the bounce mail with me.
Also request you to kindly arrange call back as I cannot write much dissatisfaction issue.

Thanks and regards
Anil Kumar Poddar
[protected]

I had a missed call on my vodafone cell number from [protected]. When I called back the person introduced himself as Vijay Sharma from Vodafone and said that my cell number is selected for a lottery of 25 lacs from Vodafone company and gave me a number of Mr. Akash Verma [protected] to get further details of the lottery.

This is a cheat to Vodafone and consumer of Vodafone.
I want Vodafone to take serious Legal and strict action against such callers and should block them.

Regards,
Navneet Aggarwal
[protected]

Dear sir

HR : Sunil bharti mithal .

This is regards i am getting daily blank call from this airtel number [protected].when i call the same number it shows number not in use.i am a customer from vodafone ,why the hell airtel excutive people are calling me pls stop the call from this number.The airtel excutive he is giving a bad language in my wife.as soon as possible pls revert me the mail my personal email id [protected]@gmail.com.my name is Arjun Yadav my contact number is [protected] pls contact me


Thanks & Regards
Arjun Yadav

My Mobile no is +91 [protected], previously my service operator was airtel, i changed it to vodafone (port change) about 2 weeks back, my port was changed within 3-4 days, but i wasn't able to receive incoming calls. I made a complain in the customer care center (ref no - [protected]), they told me that the problem will be resolved by by 13-10.11, but it is not yet done. Also i did a recharge on 5.10.11 for Rs. 30/- but didn't receive any balance. Its really very upsetting that i am not able to receive incoming calls for such a long time. Plesae help me out.

My alternate cell no is - +[protected], email id - [protected]@gmail.com

Please help me out

Thanks & Regards,

Ain

Dear Sir,

I am a permanent Post Paid customer of vodafone from last two years,I am using two vodafone numbers one is [protected] ad other is [protected]. Two weeks ago i converted my post paid no. [protected] in to prepaid and get a new SIM from vodafone store situated at Gaurav Tower Malvainagar Jaipur. The vodafone executive assured me the with in 48 hours your prepaid SIM will be activated and services of postpaid no. will be stopped. But sir, they stopped my postpaid services next day itself without activating my prepaid SIM. Now its almot 13 days and my prepaid SIM is not activated yet. I have complained for this by vissiting vodafone store at Gaurav Tower and also to their nodal officer. As I am a bank employe I have suffered a loss of my business due to disconnecing from my regular clients and also suffer alot of mental harreshment. So, I request you to please look in o the matter seriously and solve my problem. Aand if possible, than please provide me a compansation for this from the vodafone company.
Thanking You

Manoj Kumar Meena
[protected]
236 Himmat Nagar
Gopalpura Bypaas
Jaipur

I am a vodafone user([protected])and I m using prepaid connection and as far as I know company has no right to deduct my balance and make it in negative..I was in roaming betwrrn 1st october to 9thoctober..and my net pack has to b expire on 5th of october and I had a balance of rs.30 aprox before the deduction I m nt sure whether I have exceeded my internet usage but as soon as I got the msg of low balance I thought may b the net pack is ovr and till dat time I didn't get any msg from company that your msg pack is over bt as I got msg of low balance I disconnected the internet and I checked my balance it was -1t. I was very disappointed wid dat very much but it was ok bt next day morning dere were no networkand all the services were barred after that I callled customer care so no 1 picked up my call after dat I tried many times den someone picked up I askd abt deduction so he said u have -204rs.bt actualy it was -260rs. And I called many times by my UP no.my all important calls were barred and I. Know how much I face problems at dat time i n roaming I askd abt deduction many times but no1 gave me satisfied/satisfactory answer..deduction of balance in negative is not the first tymwid me and I don't knw why the company sends late msg and did not inform dat ur internet pack is ovr dey used to send dat u have low balance and dat msg when d balance olready went to negative..I have complete call logs wid me..I just want either my balance back if deducted wrong or I want the detail of deduction..I just want your concern to this..and I thnk company has no right to make balance in negative while I am using prepaid connection and in roaming I faced many problems it remained close for 1day..
Thanking You
PRANJAL BHUSHAN
+91-[protected]

Hi,

About two months back I took Vodafone prepaid mobile connection in Kanpur. From few days I am getting some problem in deducting amount so that I reached to Vodafone Mini Store and told my concern. After hearing my problem vodafone executive asked me about my connection owner's name, I told my name as I took the connection for myself and submitted my all relevant documents. But I have been surprised that the connection is on other person's name. then I asked to vodafone retailer to whom I took the sim card, he told me that he has submitted the documents against the connection which i took and this type of mistake usually taken place by vodafone executive into their office itself. He is no more responsible for that.

Now My concern is as I have submitted my document (ID proof and all) for taking my connection, which would have been used for another person's connection and if anything is going to be illegal using that connection, unnecessarily I will be in trouble.

I heartily request you to tell me the procedure to change my current mobile connection on my name and canceled all other connection on my name. If you need anymore details or documents, please let me know .

You may directly contact to me @ [protected].

Regards
Abhishek Tiwari