Vodafone India Complaints & Reviews

I am totally stuck! i paid like 5000 extra to get y blackberry from vodafone store faridabad coz i got to know that if i get my phone from outside then vodafone will not help me if any issue comes up. Nevertheless i paid 14850 instead of 10000 for my blackberry curve in Feb 2010 (like 20-21 months back). They told me that i can drop in to vodafone store anytime to get it unlocked (its just that i'll be out of warranty then), so now when i am anyway out of warranty after about 2 years i went to vodafone to get my phone unlocked they said that "we don't do it here anymore. you have to go to BB store" and gave me an address. I went to BB Store and they tell me that i have got my phone from Vodafone store sp they can not help me! I went back to vodafone store faridabad and then they tell me that we can not help you you have to visit BB store.
Now the problem is, WHERE DO I GO? i called up cust. care they told me that we are transferring your call to BB dept. The bb dept tells me that i have to pay a visit to voda store (Please note: voda store tells me that they can not do it). Not the bottom line is that
1) Voda store can not do it (tells me to visit BB store)
2) BB store says we can not do it (you got it from voda store, so visit them)
3) Cust. care (111) tells me to visit voda store as i got it from there (voda store tells me that they can not do it, back to point num. 1)

I am stuck in loops and can not be taking offs from my office to get my darn phone unlocked! I got my phone from the store coz i never wanted to be in a mess and thought that voda will straight away help me.
But i think i bought a mess in extra 5000 rupees that i paid

Voda store or cust care or whoever, if you are reading, help me or i am going next to the ACTUAL CONSUMER COURT!

Thanks
Divyansh Bajaj
[protected]

THIS COMPLAINT IS DIVERTED TO SPAM (AND REJECTED BY VODAPHONE) HENCE COMPLAINED HERE
PLEASE READ MY WHOLE COMPLAIN which was sent in mail to them.
Urgent appeal for comp. No.[protected] ([protected])
TO: 1 More1 recipientCC: recipientsYou MoreBCC: recipientsYou Hide Details FROM:vinod parmar TO:[protected]@vodaphone.com Message flagged Saturday, 12 November 2011 5:54 PM
Message BodyDear Maulik,
vodaphone complains
I received the recent bill dated 7th Nov.
In my earlier query (refer my letter below), the discussion was done TWO/ THREE TIMES,with yr representative and the whole issue was discussed in detail with AGRREABLE convicements, which seems have not brought about any results and the matter seems have negated by you with your hurting hammers on me.
I am now deciding to go thr customer redressal forum if this matter is unresolved now. Its question o[censored]nused services not used by me as deactivated (refer sms) and still throwing charges of services which is not used by me.
This is undemocratic..
I am not happy by not seeing waving of my charges for the services ur dept showed in sms.
Dr. Parmar


----- Forwarded Message -----
From: vinod parmar <[protected]@yahoo.com>
To: "[protected]@vodaphone.com" <[protected]@vodaphone.com>
Sent: Friday, 7 October 2011 4:56 PM
Subject: Urgent appeal for comp. No.[protected]

Dear Mr. Maulik,
This is in reference to abve complain number.
Your record will say that I had deactivated internet on my iphone on 4-3-11.
Agtiain I got sms that ,
"service related to internet is deactivated on your phone."on 21-07-11.
In my last bill cycle you waved Rs. 629 as bills (of march, april,may , june july etc were sent to me wrongly). related to internet on my phone [protected].
But despite that the bill related to internet continues to appear in bill and that is around Rs. 382/-
I have NOT applied/ informed or asked for reactivation of internet services, anytime , nor using this facility as i didnt need it.
Though, I had received 2 sms on 16-09-11 that " mobile connect services are deactivated on my phone."
It means the internet services on my mobile number are deactivated three times, on dates I mentioned above. How that is possible?
Is it a negligence of management or a staff or a server problem, which throws illegal charges on customer?
Is this type of internet billing amount is still to appear in my bill?
Have I to contact you and confront with your department with problems off and on?
Can you apply any charge anywhere?
Am I forced to leave vodaphone after 12 years?
Have I to contact consumer court for this trivial problems?
I was given fixed dates for talk with you on 19th sept. 30th sept and 7th of Oct. but on none of these days yr phone has been received here to resolve the issue, and the proof is,
I can not delete any incoming number on my call.
I have not paid any bill lately, since 11-12 years. still there are charges of late payment applied on me.
I have unhappy surprises, which need to be addressed and attended by you to my satisfactions.
Dr. Vinod Parmar
[protected].



----- Forwarded Message -----
From: vinod parmar <[protected]@yahoo.com>
To: [protected]@vodaphone.com
Sent: Monday, 22 August 2011 12:40 PM
Subject: Fw: Urgent appeal for comp. No.[protected].

Dear Sir,
My compalint remains unattended, despite last date od payment, as 24th. August.
I was told by one caller from vodaphone that wait till reply of this mail.
So this amounts as delay in justice.
I havent applied/ requested/ informed for reactivation of this services (after request for deactivation of 04th March 2011).
Even you dont have any records for my request for reactivation.
What is the the purpose of " procedure of deactivation " if reactivation is possible automatically in vodaphone without fresh requests?
This repeated illogical compulsion of asking payment of bills, pending resolution of queries is nondemocratic
Can i anticipate reply before I am forced to proceed further?
dr.parmar --- On Fri, 19/8/11, vinod parmar <[protected]@yahoo.com> wrote:

From: vinod parmar <[protected]@yahoo.com>
Subject: Urgent appeal for comp. No.[protected].
To: [protected]@vodaphone.com
Date: Friday, 19 August, 2011, 10:07 AM


The Nodal Officer,
Ahmedabad.

Sub. Billing disputes.(complain No.[protected])
sir/ madam,
I am doctor.
I am using [protected] since more than 11 years now.
This is my first complain so far.
I bought iphone in Nov 2010, and i got internet connectivity in Jan 2011.
But soon I realised that I had chosen wrong scheme., with less use and overt billing.
(I have already got broad band connectivity on my systems).
So i got it deactivated on 4th March 2011( known from your records through Mr.Nilay at Navsari)).
When the charges of internet connectivity were found continuing in my bills, I reminded and drew the attention (of deactivation already done for this facility earlier),to Mr. Nilay at your Sandhkuwa branch office,( where I pay my bills regularly).
I was sent an sms on 21st July 2011, saying that.
hello! your request dated 21-jul-2011 has been processed and the necessary service has been deactivated for your vodaphone mobile number[protected].
Now it clearly shows, deactivation is done twice as I had already asked for deactivation on 4th march .If it is wrong,then how come you got my request date of 4th March, of deactivation, in your record ?
As a matter of fact , i did not wish to continue with this scheme from 4th March and perhaps , due to your departmental mistakes , i was billed also.Therefore the bills during these two periods (from 4th march to 21st July) is absolutely illegal. illogical and unauthentic., and must be waved urgently.
I am not interested in knowing the prevalent shortcomings, mistakes, looppholes or deliberated act of of your staff, server or service, which harms customer.
I was called uopn many a times for solution of this problem and no one turned up with solution or clarification thereof. Even I was sent an sms that your issue will be discussed on 17th of August, but till 19 th morning, no body discussed , as no body called me up so far.
I was also charged for late payments , which was resolved and waved yesterday.
But my original issue is unresolved so far and my last date of payment of bill is 24th August, and if you dont take up the matter urgently to grant my waver appeal , I will be subjected for late payment charges again, by you, and this way I will get forcible impetus to contact consumer redressal forum with information to necessayy agencies about this eye catching prima facie discrepancies of vodaphone.
Thanks.
Dr. Vinod Parmar,
Navsari.
Dated 19th August, 2011.

mane apna idea no. ko vodafone me change karvaya ha. mane no. change karwane ke liye[protected] ko message kiya tha. mera purana no.[protected] ko band kar diya aur vodafone ne mera new number activate nahi kiya ha. mujhe khafi parasani ka samna karna pad raha ha. mera no. ko turant activate kiya jaye nahi to mujhe jitne din delay hoga uska muvaja dilaya jaye.

Dear sir/ma'm,

My mobile no. is [protected] and i have been using business 149 plan (ibm corporate plan).

I have been billed for using vodafone live and gprs usage since sept 2011.

Vodafone has activated vodafone live and gprs without my permission. when i spoke to vodafone customer care, they said it is a default service and they have asked me to send a sms to 111 - can vl.

I have raised a complaint to deactivate vodafone live and gprs on 10th sept 2011. when i saw my oct month bill, i got to know that i have been again charged for vodafone live and gprs.

I went to vodafone center and raised a written complaint to permanently deactivate vodafone live and gprs on 22nd oct 2011.

Even after multiple complaints, i am getting bills for gprs usage and usage of vodafone live since past 3 months around 1000 to 1500/- extra every month.

I have requested for waiver and readjustment of the bill since i have raised complaint for deactivation many times. i have been asked by the representative from vodafone center to wait till the problem gets resolved.

I was waiting for the resolution, so i did not pay the bill as per the suggestion from representative. but then, my incoming and outgoing got barred for almost 1 week because of not paying the bill amount.

Today (11/11/2011) i have call up vodafone customer care, i got to know that vodafone live never deactivated for my mobile no. there has been different sugestion from customer care representatives which never worked for me.

The type of suggestion i am getting from customer care:
1. to send sms to 111 can vl
2. to raise written complaint @ vodafone center
3. to delete the configuration my my mobile setting (got this suggestion on 11/11/2011)


My complaints details:

S. i date of request complaint location/ customer care
1 10th sept 2011 deactivation of vodafone live and gprs vodafone center - camp - mg road pune
2 17th sept 2011 sms sent to 111, can vl for the deactivation of vodafone live and gprs discussion through customer care and sent sms
3 20th oct 2011 sms sent to 111, can vl for the deactivation of vodafone live and gprs discussion through customer care and sent sms
4 22nd oct 2011 written complaint for the deactivation of vodafone live and gprs permanently. complaint no. [protected] vodafone center - camp - mg road pune
5 23rd oct 2011 sms sent to 111, can vl for the deactivation of vodafone live and gprs customer care
6 11th nov 2011 sms sent to 111, can vl for the deactivation of vodafone live and gprs customer care


I am totally disappointed by the vodafone service and the inconvenience for paying extra money since 3 months and call barred for 1 week. i would request you to deactivate vodafone live and gprs and also to adjust my previous bills for claiming extra amount with the future bills.

Looking forward to take necessary action and for your support.

Thanks & regards


Swithisha shetty

Respected Sir,
My Mobile number is [protected] and email address is [protected]@ymail.com i want outgoing and incoming call details of october and november2011 the service provider said that since there is no bill amount in case of vodafone prepaid so if you want bill sent request for that we will send you bill by courier on your billing address i want the recharge details and call details on my email address so that it should be processed fast and easier way can you give any assitance on this topic please help me in providing such facility on my email address

Sir,
The company people had barred my outgoing msgs,calls and gprs facility even after submitting the necessary documents twice to Vodafone office in my city.
The company people told that they will rectify the problem by tonight,but still now my sim is not working properly.
My mobile number is [protected].

Hi,

I am a Vodafone user and I received a call from some Abdul Gafoor ([protected]).

He claims he is calling from Vodafone head office Mumbai and informs me that I have won a lottery worth INR 10,00,000.

He has asked me to get intouch with some Mr. Sunder Singh, Bank Manager at SBI ([protected]) to claim my prize.

While I understand this is fake, i request Vodafone to look into this and spread awareness to avoid its other customers from falling trap.

Also @Vodafone: please block these calls from your network.

Thanks,
Anonymous

I have been cheated by Vodafone India.

My plan for the vodafone 3G datacard number is MBB_VOL_850_30d_3G. I have purchased this SIM card from Vodafone store located at Pune. While I purchased the SIM, I was told by the staff that there is offer of additional 3GB for customers. This has also been advertised in the newspapers. So the total volume limit for the month is 6Gb. While my account showed 3Gb, I was told that the additional 3Gb will be automatically added to my data limit.

My total usage for the previous month was ~4.5 Gb. I have been charged Rs 15000 for additional usage above 3Gb using the rate 10 paise per kb. So for the first 3Gb they charged me 850 and for the 1.5Gb additional they charged me 15000.

Vodafone cheated me on the following points.
1. Staff at the store gave me wrong information.
2. Even though they set the credit limit of 5000, a bill was generated for 15000. They again lied to me that the credit is only for voice and not for data while the credit limit is clearly linked to a customer id.
3. The data connection was disconnected without notice the day the bill was generated.

Hi

This mail is in regards to the incident happened Dated 09/11/2011 ,It was very unfortunate and shame towards the customer services provided to vodafone customers.

this started as i called to check why i have incurred roaming charges when i haven't gone out of Delhi-Ncr region, for which i have to call vodafone customer service on number 198, 5 times and after speaking with 4 people it still not been resolved,

Also my other concern was that i have received a message from number 12320 that i have subscribed for Krishna Sloka services which i never opted for!!! wanted to check whether it a genuine message or spam!! about discussing this i haven't got much opportunities !!!

Let me tell you how it started first time i called i have spoken too SONU PATHANGUNI ,i told him my concern -he said let me check!!! after some time he came to me and said sir i could see you haven't paid any roaming charges, you have mistaken...which also putted me in doubt as well,that whether i have checked the bill properly or not!! said call back once you check again..but i insisted to hold the line...while i started looking for my bill he said that it is your present bill generated on 03/11/11 ,it was obvious that he was looking on the bill which i haven't got till now!! i said its the bill which i already paid...he said let me check!!! and after that he has taken 2-4 minutes to open the bill and telling me yes now i could see you paid!!!

I said you could have done it earlier!!! and after that while i was talking to him he transferred me to IVR...first i thought he putted me hold and later i realized that he has transferred me to IVR...
Such a shame towards helping the customer!!!

Why i am writing??? Is because i also belong to customer service background!! i know at what time what should be done and how the things should be handled!!! I never expected such kind of behavior from vodafone customer service rep who actually represents the vodafone to there customer at first point of contact. I never expected it!!

Then i called again!! again have to wait for 4-5 minutes before getting connected to the customer!! No problems- I waited patiently!!reached to MANOJ KUMAR who got his own style towards resolving things and different view towards there manager!! i said can you tell me the name of the person whom i was talking to earlier!!he given me the name promptly which i do appreciate however when i said i want to speak to a supervisor..Manoj said: "sir apka concern kya hai???" look at the way they talk!!!And that started a fire inside my body!! i said don't you have the notes of the previous rep!! i earlier heard him whispering the notes so i was aware that he was just trying to mold me towards different things!! because i have already gone through a lot and i also want to complain about previous rep i insisted to speak to supervisor and then he said sir we don't have supervisors...we only have seniors...i said what?? he again mentioned senior!!! i said OK lets see what a senior can help me with!!

and then manoj said" sir you have to hold at least for 5-6 minutes before connecting to a senior ,so kindly stay on hold!!! i felt like a slap on my face!!! i waited and waited and waited....call haven't got disconnected and then line got dead!!!

Again i called back and this was the third time i have spoken to vijay thakur to whom i have requested please let me talk to a supervisor!! he did that howver again i have to wait for 5-6 minutes..call got transffrd to JEET ROY!!
first he gain did the same mistake which the first rep did by looking on the present bill not the one i paid!! and after that he said ok let me look!!!he again taken two to three minutes of mine and said sir you have visited some parts of eastern and western U.P hence you have to pay the roaming charges...i said i haven't and then he said you did!! again i said, I Haven't and he said sir whatever you say this charge can't be reversed...i said till now i haven't asked to be reversed....he said sir investigation done i checked you went there hence you nothing cant be done..
A shame towards the tag of supervisor!!!

It made me feel nobody today in customer service of vodafone can actually help me!!! hence i have taken the email address to write you people!!! Now tell me m i in mistake or these guys!!!
I want my concern should be answered and if it will not i will take it as much far as possible!!!

I also want that strict actions should be taken against these people as not on helping the customers and for trying to avoid the work which they get paid for!!!

Reagrds

Varun Dwivedi

Mob-[protected]

Khjwanna say tht ythey have posted me bill of 10000 whivch is due to ussge of internet me have taken plan of rs 500 unlimited internet which thry have deactivated it by thrir own and saying tht i have called them to do so which is wrong how could i as iam suffering from paralysis and my voice is also not clrar and as per records no call is been made my cell on tht date

Today Morning[protected] at 8:55AM , I got missed call from [protected] ,then I reached office and check the number detail +92 code is ISD code of Pakistan,I am surprised because of I don't know any one in Pakistan,I don't know how some they people got my number.I think this is very much serious concern ,because of why Service provider people distribut numbers to (marketing /saling/pramotional )people.Pl do need full for this.
and take serious step for this type of mistakes and wrong doing.

BR,
Vodafone customer

Pranav

Dear Sir/Madam
I am Vodafone GPRS user.
Simultaneously weekly Balance (23 Rs) deduction for GPRS when already monthly scheme is activated (145 Rs) same thing is repeated 5 th times for no [protected].
No any corrective action taken by company.
regards,
Hitesh

Vodafone 3g usb stick comes with headache. never buy vodafone 3g usb stick. if vodafone no. [protected] (person - rahul), vodafone okhla office & vodafone gazipur or vodafone.in (online form submitting to buy vodafone 3g usb stick) makes call and offer you any product of vodafone, never buy. you’ll get headache free. they'll make any fake commitment to sell their faulty, useless and dumb 3g usb stick or products.
I bought one vodafone usb stick on dt. 2.11.2011 by making online request on vodafone website, don't know where vodafone forwarded my query. i received a call from vodafone no.[protected], the person was calling rahul. he made all fake commitment to sell vodafone 3g usb stick (vodafone 3g usb stick no. [protected]). he said me that if you get any problem you'll get your money back in 15 days. we have strong network and 3g services. he made all fake commitment that he could make to sell this faulty vodafone 3g usb stick.
Vodafone 3g usb stick no. [protected] activated on dt. 4.11.2011. its 3g data plan is 3g data download up to 2gb monthly. from very 1st minute of its installation, vodafone 3g usb stick is resetting again and again (disconnecting internet connection in every 2 or 3 minute). i tried to make device complaint on [protected] (this no. provided by vodafone executive – service all) on dt. 8.11.2011 at 14.09 and 14.55, but this no. was switch off.
Vodafone 3g usb stick hardly running on 3g network always going to 2g network. switching network again and again. on 2g network its speed is very very low. i just got headche free with vodafone 3g usb stick. if vodafone no. [protected] (person - rahul), vodafone okhla office & vodafone gazipur or vodafone.in (online form submitting to buy vodafone 3g usb stick) makes call and offer you any product of vodafone, never buy. you’ll get headache free.
From dt. 04.11.2011 to 08.11.2011 vodafone 3g usb stick resetting again and again (disconnecting internet connection every 2 or 3 mintues) approx. 120 times. i tried to contact [protected] – rahul via sms and calling the same number approx. 100 times, but failure.

I getting Vodafone service error: 0x5 on my mobile screen in every minute .
Its quite irritating , I have already deactivate FLASH service through SMS and also in my mobile setting

please help me

My vodafone number is registered in the name of Yashodhar Pujare i have been using this vodafone number from last 8 monthes and i have done all the payments always on time. Last monthe wen i received bill as on 25th Oct 2011 in that they have charged me Rs.54/- for 18 MMS but i know very well that i had never send even single MMS to anybody. And later i dropped an email on Corporate.[protected]@vodafone.com and then next day i received a call from Rajesh Bhagwania and he told me that those charges are correct and when i asked him to give me details of those MMS on which number i have send as per their record very arrogantly he denied me to give details and told me further he can't help any more on this and directly disconnected call. I know very well that i had not send any MMS to anybody these charges are fake and that's the reason they don't have any details so they are denying to give me details.

Hi,

This is Naresh and my mobile no is [protected]. This is regarding complaint against Vodafone customer care. I really screwed up with the vodafone customer service and i lost nearly Rs300/- around but no regret or not even trying to have the nature of helping to the customers. I have never seen such disgusting service ever
Supervisors are trying to escape of escalation and giving wrong commitment to the customer's on callback which they never do.No product knowledge over the process. Especially i hav spoken to two supervisors i.e Mr. Madhu and Mr. Hari are not suitable to work in the customer service.
I am using Blackberry 9780 model with Rs100/- plan for 7 days. The day i start using this service i lost around Rs300/- for which no one helped me. Moreover web sites are giving wrong information( Ex: Rs115/- which is showing 115 full Talk time no bonus TT, but when we callup customer care only we came to know it is Bonus TT). Pls find attached the screen shot for your reference
There are lot more complaints we are getting in Vodafone, If my issues are not getting resolved means there is no way o[censored]sing and loosing our money here. Pls take necessary action on this and if you revert on this issue with remarks i would be very happy, if not definately u may losse some valueble customers

Regards
Naresh,
My mail ID : balu.[protected]@gmail.com
Alt no : [protected]

I am connected with vodafone mobile service, abruptly I was unable to make calls, for the same I called vodafone customer care, they said that it would be due to incomplete document submission, for which, I was shocked, because, I double checked the documents, while submission, I submitted my passport, which is a proof of identity and the address as well, I made sure with the representative at the vodafone himayathnagar stores. As it was not solved over the phone, I have been to the vodafone stores, himayathnagar, personally, and they told that it is due to the signature mismatch, for which I was given a form again, and was told to fill in the details, I was given a time of 48 hours, I have been waiting for that time, but still it is not resolved, I have a balance of about 250/- prepaid on my sim, please see that my issue is resolved, and I can get back to the phone service normally.

Thanks
phone number:[protected]

Dear sir,

Myself, arpan jindal, residing in pune, maharashtra. i am user of vodafone service, postpaid no. [protected]

I have sent a request for gprs activation through sms as per the guidelines given on the website for postpaid customers.
Url - http://www.vodafone.in/internet/pages/vodafonemobileconnect_mah.aspx?cid=mah

And i have received a confirmation sms through sms for activation within 24 hours.

After 24 hours when i used gprs service, my outstanding reached around rs. 3500/-.

I am compalint in this regard through email and regularly taking the follow-up via email, visiting vodafone store & calling customer care. but they refused that i have not sent any kind of request for gprs activation on such date, even after showed the sms to them on vodafone store.

There are two facts that :

1. when i have sent a request for gprs activation through sms, as per the guidelines given on your website, and the service is not activated is not my fault.

2. when my credit limit is only rs.1000/- then how the outstanding crossed rs.3500/-.


Pls register my complaint against vodafone, maharashtra and do needful to re-imburse my amount.

Thanks & regards,

Arpan jindal
Engineer - manufacturing services
John deere technology centre india pvt ltd.
Tower no. 14, magarpatta city, hadapsar, pune-411028
Contact no. +91 [protected], [protected]
Email id: arpan. [protected]@rediffmail.com, arpan. [protected]@gmail.com

i want to knaow call logs of my vodafone numbe [protected]

Hello sir,

I changed my service provider from Aircel to VODAFONE for some better network but i m not receiving any 3G signal here.
i want to draw some attention of vodafone India that we people at Aundh Pune are not receiving signal of 3G.
The signal we are getting are almost ZERO.
So please do the needful, so that customers of you who are facing the problem may get some relief.

Ashok bairwa
Mob No. [protected] (VODAFONE IN)

Address : Rachna Garden Estate, Near Hotel Pichola
Aundh Pune 411027