Vodafone India Complaints & Reviews

Dear sir/ma'm,

My mobile no. is [protected] and i have been using business 149 plan (ibm corporate plan).

I have been billed for using vodafone live and gprs usage since sept 2011.

Vodafone has activated vodafone live and gprs without my permission. when i spoke to vodafone customer care, they said it is a default service and they have asked me to send a sms to 111 - can vl.

I have raised a complaint to deactivate vodafone live and gprs on 10th sept 2011. when i saw my oct month bill, i got to know that i have been again charged for vodafone live and gprs.

I went to vodafone center and raised a written complaint to permanently deactivate vodafone live and gprs on 22nd oct 2011.

Even after multiple complaints, i am getting bills for gprs usage and usage of vodafone live since past 3 months around 1000 to 1500/- extra every month.

I have requested for waiver and readjustment of the bill since i have raised complaint for deactivation many times. i have been asked by the representative from vodafone center to wait till the problem gets resolved.

I was waiting for the resolution, so i did not pay the bill as per the suggestion from representative. but then, my incoming and outgoing got barred for almost 1 week because of not paying the bill amount.

Today (11/11/2011) i have call up vodafone customer care, i got to know that vodafone live never deactivated for my mobile no. there has been different sugestion from customer care representatives which never worked for me.

The type of suggestion i am getting from customer care:
1. to send sms to 111 can vl
2. to raise written complaint @ vodafone center
3. to delete the configuration my my mobile setting (got this suggestion on 11/11/2011)


My complaints details:

S. i date of request complaint location/ customer care
1 10th sept 2011 deactivation of vodafone live and gprs vodafone center - camp - mg road pune
2 17th sept 2011 sms sent to 111, can vl for the deactivation of vodafone live and gprs discussion through customer care and sent sms
3 20th oct 2011 sms sent to 111, can vl for the deactivation of vodafone live and gprs discussion through customer care and sent sms
4 22nd oct 2011 written complaint for the deactivation of vodafone live and gprs permanently. complaint no. [protected] vodafone center - camp - mg road pune
5 23rd oct 2011 sms sent to 111, can vl for the deactivation of vodafone live and gprs customer care
6 11th nov 2011 sms sent to 111, can vl for the deactivation of vodafone live and gprs customer care


I am totally disappointed by the vodafone service and the inconvenience for paying extra money since 3 months and call barred for 1 week. i would request you to deactivate vodafone live and gprs and also to adjust my previous bills for claiming extra amount with the future bills.

Looking forward to take necessary action and for your support.

Thanks & regards


Swithisha shetty

Respected Sir,
My Mobile number is [protected] and email address is [protected]@ymail.com i want outgoing and incoming call details of october and november2011 the service provider said that since there is no bill amount in case of vodafone prepaid so if you want bill sent request for that we will send you bill by courier on your billing address i want the recharge details and call details on my email address so that it should be processed fast and easier way can you give any assitance on this topic please help me in providing such facility on my email address

Sir,
The company people had barred my outgoing msgs,calls and gprs facility even after submitting the necessary documents twice to Vodafone office in my city.
The company people told that they will rectify the problem by tonight,but still now my sim is not working properly.
My mobile number is [protected].

Hi,

I am a Vodafone user and I received a call from some Abdul Gafoor ([protected]).

He claims he is calling from Vodafone head office Mumbai and informs me that I have won a lottery worth INR 10,00,000.

He has asked me to get intouch with some Mr. Sunder Singh, Bank Manager at SBI ([protected]) to claim my prize.

While I understand this is fake, i request Vodafone to look into this and spread awareness to avoid its other customers from falling trap.

Also @Vodafone: please block these calls from your network.

Thanks,
Anonymous

I have been cheated by Vodafone India.

My plan for the vodafone 3G datacard number is MBB_VOL_850_30d_3G. I have purchased this SIM card from Vodafone store located at Pune. While I purchased the SIM, I was told by the staff that there is offer of additional 3GB for customers. This has also been advertised in the newspapers. So the total volume limit for the month is 6Gb. While my account showed 3Gb, I was told that the additional 3Gb will be automatically added to my data limit.

My total usage for the previous month was ~4.5 Gb. I have been charged Rs 15000 for additional usage above 3Gb using the rate 10 paise per kb. So for the first 3Gb they charged me 850 and for the 1.5Gb additional they charged me 15000.

Vodafone cheated me on the following points.
1. Staff at the store gave me wrong information.
2. Even though they set the credit limit of 5000, a bill was generated for 15000. They again lied to me that the credit is only for voice and not for data while the credit limit is clearly linked to a customer id.
3. The data connection was disconnected without notice the day the bill was generated.

Hi

This mail is in regards to the incident happened Dated 09/11/2011 ,It was very unfortunate and shame towards the customer services provided to vodafone customers.

this started as i called to check why i have incurred roaming charges when i haven't gone out of Delhi-Ncr region, for which i have to call vodafone customer service on number 198, 5 times and after speaking with 4 people it still not been resolved,

Also my other concern was that i have received a message from number 12320 that i have subscribed for Krishna Sloka services which i never opted for!!! wanted to check whether it a genuine message or spam!! about discussing this i haven't got much opportunities !!!

Let me tell you how it started first time i called i have spoken too SONU PATHANGUNI ,i told him my concern -he said let me check!!! after some time he came to me and said sir i could see you haven't paid any roaming charges, you have mistaken...which also putted me in doubt as well,that whether i have checked the bill properly or not!! said call back once you check again..but i insisted to hold the line...while i started looking for my bill he said that it is your present bill generated on 03/11/11 ,it was obvious that he was looking on the bill which i haven't got till now!! i said its the bill which i already paid...he said let me check!!! and after that he has taken 2-4 minutes to open the bill and telling me yes now i could see you paid!!!

I said you could have done it earlier!!! and after that while i was talking to him he transferred me to IVR...first i thought he putted me hold and later i realized that he has transferred me to IVR...
Such a shame towards helping the customer!!!

Why i am writing??? Is because i also belong to customer service background!! i know at what time what should be done and how the things should be handled!!! I never expected such kind of behavior from vodafone customer service rep who actually represents the vodafone to there customer at first point of contact. I never expected it!!

Then i called again!! again have to wait for 4-5 minutes before getting connected to the customer!! No problems- I waited patiently!!reached to MANOJ KUMAR who got his own style towards resolving things and different view towards there manager!! i said can you tell me the name of the person whom i was talking to earlier!!he given me the name promptly which i do appreciate however when i said i want to speak to a supervisor..Manoj said: "sir apka concern kya hai???" look at the way they talk!!!And that started a fire inside my body!! i said don't you have the notes of the previous rep!! i earlier heard him whispering the notes so i was aware that he was just trying to mold me towards different things!! because i have already gone through a lot and i also want to complain about previous rep i insisted to speak to supervisor and then he said sir we don't have supervisors...we only have seniors...i said what?? he again mentioned senior!!! i said OK lets see what a senior can help me with!!

and then manoj said" sir you have to hold at least for 5-6 minutes before connecting to a senior ,so kindly stay on hold!!! i felt like a slap on my face!!! i waited and waited and waited....call haven't got disconnected and then line got dead!!!

Again i called back and this was the third time i have spoken to vijay thakur to whom i have requested please let me talk to a supervisor!! he did that howver again i have to wait for 5-6 minutes..call got transffrd to JEET ROY!!
first he gain did the same mistake which the first rep did by looking on the present bill not the one i paid!! and after that he said ok let me look!!!he again taken two to three minutes of mine and said sir you have visited some parts of eastern and western U.P hence you have to pay the roaming charges...i said i haven't and then he said you did!! again i said, I Haven't and he said sir whatever you say this charge can't be reversed...i said till now i haven't asked to be reversed....he said sir investigation done i checked you went there hence you nothing cant be done..
A shame towards the tag of supervisor!!!

It made me feel nobody today in customer service of vodafone can actually help me!!! hence i have taken the email address to write you people!!! Now tell me m i in mistake or these guys!!!
I want my concern should be answered and if it will not i will take it as much far as possible!!!

I also want that strict actions should be taken against these people as not on helping the customers and for trying to avoid the work which they get paid for!!!

Reagrds

Varun Dwivedi

Mob-[protected]

Khjwanna say tht ythey have posted me bill of 10000 whivch is due to ussge of internet me have taken plan of rs 500 unlimited internet which thry have deactivated it by thrir own and saying tht i have called them to do so which is wrong how could i as iam suffering from paralysis and my voice is also not clrar and as per records no call is been made my cell on tht date

Today Morning[protected] at 8:55AM , I got missed call from [protected] ,then I reached office and check the number detail +92 code is ISD code of Pakistan,I am surprised because of I don't know any one in Pakistan,I don't know how some they people got my number.I think this is very much serious concern ,because of why Service provider people distribut numbers to (marketing /saling/pramotional )people.Pl do need full for this.
and take serious step for this type of mistakes and wrong doing.

BR,
Vodafone customer

Pranav

Dear Sir/Madam
I am Vodafone GPRS user.
Simultaneously weekly Balance (23 Rs) deduction for GPRS when already monthly scheme is activated (145 Rs) same thing is repeated 5 th times for no [protected].
No any corrective action taken by company.
regards,
Hitesh

Vodafone 3g usb stick comes with headache. never buy vodafone 3g usb stick. if vodafone no. [protected] (person - rahul), vodafone okhla office & vodafone gazipur or vodafone.in (online form submitting to buy vodafone 3g usb stick) makes call and offer you any product of vodafone, never buy. you’ll get headache free. they'll make any fake commitment to sell their faulty, useless and dumb 3g usb stick or products.
I bought one vodafone usb stick on dt. 2.11.2011 by making online request on vodafone website, don't know where vodafone forwarded my query. i received a call from vodafone no.[protected], the person was calling rahul. he made all fake commitment to sell vodafone 3g usb stick (vodafone 3g usb stick no. [protected]). he said me that if you get any problem you'll get your money back in 15 days. we have strong network and 3g services. he made all fake commitment that he could make to sell this faulty vodafone 3g usb stick.
Vodafone 3g usb stick no. [protected] activated on dt. 4.11.2011. its 3g data plan is 3g data download up to 2gb monthly. from very 1st minute of its installation, vodafone 3g usb stick is resetting again and again (disconnecting internet connection in every 2 or 3 minute). i tried to make device complaint on [protected] (this no. provided by vodafone executive – service all) on dt. 8.11.2011 at 14.09 and 14.55, but this no. was switch off.
Vodafone 3g usb stick hardly running on 3g network always going to 2g network. switching network again and again. on 2g network its speed is very very low. i just got headche free with vodafone 3g usb stick. if vodafone no. [protected] (person - rahul), vodafone okhla office & vodafone gazipur or vodafone.in (online form submitting to buy vodafone 3g usb stick) makes call and offer you any product of vodafone, never buy. you’ll get headache free.
From dt. 04.11.2011 to 08.11.2011 vodafone 3g usb stick resetting again and again (disconnecting internet connection every 2 or 3 mintues) approx. 120 times. i tried to contact [protected] – rahul via sms and calling the same number approx. 100 times, but failure.

I getting Vodafone service error: 0x5 on my mobile screen in every minute .
Its quite irritating , I have already deactivate FLASH service through SMS and also in my mobile setting

please help me

My vodafone number is registered in the name of Yashodhar Pujare i have been using this vodafone number from last 8 monthes and i have done all the payments always on time. Last monthe wen i received bill as on 25th Oct 2011 in that they have charged me Rs.54/- for 18 MMS but i know very well that i had never send even single MMS to anybody. And later i dropped an email on Corporate.[protected]@vodafone.com and then next day i received a call from Rajesh Bhagwania and he told me that those charges are correct and when i asked him to give me details of those MMS on which number i have send as per their record very arrogantly he denied me to give details and told me further he can't help any more on this and directly disconnected call. I know very well that i had not send any MMS to anybody these charges are fake and that's the reason they don't have any details so they are denying to give me details.

Hi,

This is Naresh and my mobile no is [protected]. This is regarding complaint against Vodafone customer care. I really screwed up with the vodafone customer service and i lost nearly Rs300/- around but no regret or not even trying to have the nature of helping to the customers. I have never seen such disgusting service ever
Supervisors are trying to escape of escalation and giving wrong commitment to the customer's on callback which they never do.No product knowledge over the process. Especially i hav spoken to two supervisors i.e Mr. Madhu and Mr. Hari are not suitable to work in the customer service.
I am using Blackberry 9780 model with Rs100/- plan for 7 days. The day i start using this service i lost around Rs300/- for which no one helped me. Moreover web sites are giving wrong information( Ex: Rs115/- which is showing 115 full Talk time no bonus TT, but when we callup customer care only we came to know it is Bonus TT). Pls find attached the screen shot for your reference
There are lot more complaints we are getting in Vodafone, If my issues are not getting resolved means there is no way o[censored]sing and loosing our money here. Pls take necessary action on this and if you revert on this issue with remarks i would be very happy, if not definately u may losse some valueble customers

Regards
Naresh,
My mail ID : balu.[protected]@gmail.com
Alt no : [protected]

I am connected with vodafone mobile service, abruptly I was unable to make calls, for the same I called vodafone customer care, they said that it would be due to incomplete document submission, for which, I was shocked, because, I double checked the documents, while submission, I submitted my passport, which is a proof of identity and the address as well, I made sure with the representative at the vodafone himayathnagar stores. As it was not solved over the phone, I have been to the vodafone stores, himayathnagar, personally, and they told that it is due to the signature mismatch, for which I was given a form again, and was told to fill in the details, I was given a time of 48 hours, I have been waiting for that time, but still it is not resolved, I have a balance of about 250/- prepaid on my sim, please see that my issue is resolved, and I can get back to the phone service normally.

Thanks
phone number:[protected]

Dear sir,

Myself, arpan jindal, residing in pune, maharashtra. i am user of vodafone service, postpaid no. [protected]

I have sent a request for gprs activation through sms as per the guidelines given on the website for postpaid customers.
Url - http://www.vodafone.in/internet/pages/vodafonemobileconnect_mah.aspx?cid=mah

And i have received a confirmation sms through sms for activation within 24 hours.

After 24 hours when i used gprs service, my outstanding reached around rs. 3500/-.

I am compalint in this regard through email and regularly taking the follow-up via email, visiting vodafone store & calling customer care. but they refused that i have not sent any kind of request for gprs activation on such date, even after showed the sms to them on vodafone store.

There are two facts that :

1. when i have sent a request for gprs activation through sms, as per the guidelines given on your website, and the service is not activated is not my fault.

2. when my credit limit is only rs.1000/- then how the outstanding crossed rs.3500/-.


Pls register my complaint against vodafone, maharashtra and do needful to re-imburse my amount.

Thanks & regards,

Arpan jindal
Engineer - manufacturing services
John deere technology centre india pvt ltd.
Tower no. 14, magarpatta city, hadapsar, pune-411028
Contact no. +91 [protected], [protected]
Email id: arpan. [protected]@rediffmail.com, arpan. [protected]@gmail.com

i want to knaow call logs of my vodafone numbe [protected]

Hello sir,

I changed my service provider from Aircel to VODAFONE for some better network but i m not receiving any 3G signal here.
i want to draw some attention of vodafone India that we people at Aundh Pune are not receiving signal of 3G.
The signal we are getting are almost ZERO.
So please do the needful, so that customers of you who are facing the problem may get some relief.

Ashok bairwa
Mob No. [protected] (VODAFONE IN)

Address : Rachna Garden Estate, Near Hotel Pichola
Aundh Pune 411027

My Vodafone no. is [protected] and i am using this with blackberry.For the Blackberry services i have been paying 399/month as rental.But, as i feel i have become the golden duck for Vodafone as they are continuously deducting balance from my account(like .10 paisa,.30 paisa),which i have noticed from October.Once also Rs. 71 was deducted from my account in the same month.

The situation becomes more frustrating when those technically unfit customer care representative comments that i was been charged for receiving mails and sending as well,and also promises to transfer the call to his senior which is the biggest joke at the moment.Now after that if you are going to call you'll find your number has been blocked.

So,in this regard kindly suggest what are we going to do.There are so many questions bubbling and you'll find none eventually to satisfy.I would request your concerned organization to take a call on this and treat them the way they deserve to be to at least put a brake on this everyday theft.

I guess i am not the first one complaining,you had so many.So,the time has come to take the necessary steps to prevent all these kinds o[censored]nethical income.

Regards,
Sourav Banerjee

Hello Sir/Madam,

This is Adil Hassan from Sivasagar, Assam.
I have a prepaid mobile connection from your esteem company, bearing the number [protected] and for this same number I tried to get the internet connection in my phone (NOKIA C2-03) by putting the monthly pack of Rs.98 (2nd Nov. 2011, at about 9 pm) and called your customer helpline number 198 where I was said to send 'ACT VL' to 144 & also I was sent the GPRS settings to be saved in my phone & was said to switch off the phone, which I did but even after 24 hours of doing that I was unable to connect my phone through GPRS for which I have called your consumer helpline number 198 again & explained the fact & I was then advised to bring out the SIM card & put it again in the phone & I did that accordingly to get no any positive result. I had a very good impression about Vodafone Essar before this experience & for that very reason I have even done MNP (Mobile Number Portability) from Reliance Telecom and as I assumed myself about your company which has high technical & network grip, it gives me utmost setback for the pitiable failure from your network to get a consumer his/her GPRS connectivity after 3 days of persistence.

My next grievance is about your helpline number for GPRS (198). Previously, when I used to call this number for GPRS connectivity then I was told to press '2' to connect to customer executive to convey the problem. But since yesterday when I am trying to connect to your customer care personnel after pressing '2' I get the message from the IVR like this- " SORRY, WE ARE UNABLE TO PROCESS YOUR REQUEST". Till the time I was writing to you this long essay the situation is same here. So, where shall I go now to tell my problem/grievance? Sir, does your esteem company block a consumer from getting the customer care line when his/her problem is not solved & he/she is thought of doing too much calls for the same unsolved problem? Also, I have got one call from [protected] of your company while I was writing this to you telling me that my problem will be resolved soon.

I, hereby round up my explanation thanking you overwhelmingly to waste your valuable time to go through this unwanted lines of a consumer from Assam & I think that my net connection & my pack of Rs.98 have gone in vain. Hope, you may intervene into the matter as its a matter of reputatin of a popular company all over India. May be, I am a single consumer for you now but others may follow when they will try GPRS connection from Vodafone. I wish all the good & prosperous & advanced future of Vodafone.

Thanking you

Adil Hassan
[protected]
M.I. Bora Road, Jengonikotia,
Sivasagar, Assam, 785640.

Dear sir/madam
I have subscribe talk 0 plan and using usb stick monthly rent of this plan was rs 399/- per month for net but since oct 2011 company automatically started charging rs. 499 rupees i have registered complain vodafone mini store jail road gurdaspur punjab. they deny to give me complain no. and assured me for the rectification and refund of excess money, but recent bill of nov showing same wrong amount of bill dues please help me.