Vodafone India Complaints & Reviews

Dear Sir / Madam,

I am a customer of Vodafone post paid connection no. [protected],my Sep-Oct bill has a late fee charge in it,although I paid the half payment on due date and half of the amount in a weeks time to my due date.I spoke to customer care and they told me send a mail to customer care department regarding the issue.Kindly refund my late fee charges in the coming month bill.

Much Thanks in advance
Syed Javed Naeem

Mobile no.[protected]

Res/sir

i m vishvambhar singh parihar. village and post patha, distt mahoba.uttar pradesh my mobile has been lost on 25/10/2011 in bahadurgarh ( jhajjar) haryana . my sim no. is [protected] so please bocked my sim to control missuse.

Hi,

I have vodaphone # [protected].
1) I had called 1909 vodafone helpdesk and activated my DND facility on 29th of September.

2) After 7 days on 6th of October I continued getting promotional calls and messages. Hence I called them up again and I was told that the DND favcility is not yet activated and they would activate it again on 6th Oct.

3) I called them again on 12th Oct they confirmed that the activation was in progress and would take one more day for processing. After that I called again on 13th of Oct and they said the DND facility will be ativated on that day the activation # which they gave me is [protected]. I called again on 15th Oct and Mannarlaxm attended my call. She said it would be activated within that day.

4)I continued getting messages and calls on 17th of Oct, hence I called again on Monday and they told me that the facility has not yet been activated !! They said they have activated DND facility again on 18th Oct and give me any Escalation ID [protected]. I entered complaint on vodaphone internet site. Sent complaint to nodal officer and appellate authority. i even registered complaint in a couple of broadband customer forums about the pathethic services of the company. They did not they send me any message with activation ID though they confirm they would send the message. I got a call back on my mobile and they promised that within next 7 days DND facility would be activated on my mobile and the current issue was due to Server problem.

5) Since I continued getting messages and unwanted calls I called up again on Oct 27th and they said that the facility is still not activated and would forward the complaint to backup. They gave me a complaint registration number [protected].

I even registered online in vodaphone site for the full DND facility, but nothing is being activated. After 4 weeks of continued calling this facility is yet to be activated !! When ever I call them I ask them to send a message confirming the DND activation ID, they confirm that they would send the same but they never send it. This is complete violation of Government laws and is causing unecessary inconvenience to poor customers. I am fed up with the services of this company.

Hi Sir,

I have sent MNP message for the first time on 11th Oct 2011, Later i got a call from VF saying they will fix the network issue with in 4 days else they will send the code. After 4 days i called customer care and they told me that they cant send MNP code until the call gets closed and closing date is 22nd Oct 2011. I waited till 22nd oct and then called customer care, they said with in a day they will send the code. This is the same dialog which customer care people telling every day, but the result is i am not getting MNP code. Today when i called, they are telling i need to clear the outstanding amount for getting code which they have not told me till now. Any where I will pay before changing networkk, else they wont relive me.

Seeing all this, i am getting a doubt whether really MNP is implemented in India or not, or Vodafone is following or not. If Vodafone is not able to make there networkk good, they should relive the customer from networkk.

Please help me on this issue as i am not getting signal in my room and for attending the call i need to come on the road using this Vodafone.

Regards,
Dinakar

I am Rishi Jain mob. NO.-[protected].
There is a msg appears on the screen of my mobile and shows 10paisa deduction from my main balance for using 0.01mb. That message is appearing in every next second without any use of any service.
I never ever activated any service on my vodafone number and its automatically activated and now 10 paisa is deducting in every next second. When i called to customer care at 198 then Customer care executive said that call at 111 for this complain and when i called second time then that CCE transferred my call to senior but it takes already 40 mins and then i have to cut the call in middle.
I start using vodafone first time and this is really a bad experience. if service is like this then i'll not manage with it.

Dear sir/madam



some one is calling me from past 7-8days. he is saying that he have gold...i am so frusted from his calls..

no.s of that person.
[protected],
[protected]


what should i do. ...i am not interested still he is calling.

In the month of Sept'11, there was an online contest organised by vodafone on/through the web page of reputed Yahoo.
On 30th Sept'11 list of 50 winners was published by vodafone zoozoos on facebook. On 7th Oct'11, I got an email from "superzoozoo.[protected]@gmail.com" regarding Vodafone Blue - Contest Winner wherein superzoozoo has asked me to furnish details (Name, Address & verification copy of same). On 11th Oct'11 I had furnished all details and verification copies and superzoozoo has acknowledged the receipt on 12th Oct'11.
After that I have sent two reminders to superzoozoo on 15th & 25th Oct'11, but no reply has been given to me.
I regularly visit the facebook to see the remarks of other winners and all are chasing for their prize. Now I suspect that out of 50 winners no one has received the prize.
I am attaching a document in support of my complaint.

Please help in getting my prize delivered.

Sir,
I am getting regular miss calls and threats from an unknown number which i came to find that the number [protected] is a vodafone user of punjab.
Please help me out as the person is disturbing me from long time.i think he must be using fake id for the number so please bard the number or send me the details on my email id- [protected]@gmail.com.
Please try to help me fast as the number is disturbing me alot.
Thanking you.

Sir,
I am mohammed rashid ur rahman rahman and i am an indian and i have recieved a sms for winning a 1 million pounds in ESPN STAR CRICKET awards and they have send aske d me to send my details for that

Name: mohammed rashid ur rahman
Adress : #6-1-62/4 behind collectors bunglow upper bazaar sangareddy medak dist AP (INDIA) 502001.
PHONE NUMBER:[protected].
E-MAIL : [protected]@gmail.com.

Dear Sir/ Madam,

My no is [protected]. I was having my post paid connection. My outstanding was on June-2011 was Rs 645/-. Before that no of times I have gone to Vile parle store and given request to change my plan from post paid to prepaid. In June 2011 I have sent mail and requested to disconnect the the no. and to convert in prepaid. They have not given me any reply.
In oct-2011 they have call me and said that Rs 645/- is outstanding .I have told them that I want to convert the post paid to prepaid. I have gone 3 times to mobile store to do the same. They have listen my story. and siad that If you will guve the payment then with in 24 hrs we can convert the same to post paid . This was siad by Mr. Dipesh Mandavkar on [protected] and Mr. Rajesh Gupta on [protected]. I have agreed to do the same. They said that we are sending the guy and with him please go to vodafone gallery. As per their request I have gone with that guy on 23/10/2011 and paid Rs 600/- and after paying that money representative of Vodafone said that you have to submit the document to mini store and after that they will convert the connection from Post paid to prepaid.
On 24/10/2011 I have gone to mini store and told to Mr. Dipesh ( Vodafone representative of Marol Mini store [protected]) full story and they said that you have to go Vodafone central Store.
Then I have gone to central store on that same day and told full story to Chandivali Central Manager Mr. Chandranath Shrivastava. He said that we cant able to do prepaid connection of the same no.

On 25/10/2011 I have once again called Mr. Dipesh Mandavkar on [protected] and Mr. Rajesh Gupta on [protected] but they are not picking up my phone.

Please give justice . This was my old no. since 2007 and I dont want to change.

Please do the needful.

Prabhakar S. Bamane
Cell no- [protected]/[protected]

dear sir,
this is NAVNATH D. HULLALE, mobile :- [protected]
i am using this number from last 2 + more years. accordind to the companies campus simcard of vodafone, they should have to provide me 200sms per day wen i had my 1st 3 sms chargeble..

but from 15 days my sms deducted by vodafone. i request to you please give my campus sim cards facility for wht i purchased this sim for continusly using. oterwise pay me my 100 sms chrge 1 rs each sms still my cards validity period. please take quik action because vodafone representatives blocked my number to complain registration toll free number 198. all reprentative are playing with customers time and thoughts,,
regards
navnath d. hullale
[protected]

Myself Jaswant Nagar I have a connection of Vodafone No. [protected] from 2008. It was prepaid when i purchase it then after for sometime I convert it to Postpaid after sometime I again convert my no. to Prepaid in 2010.
I want to Port my number Vodafone to BSNL. I give my request to Palwal BSNL office with my valid Portability no. on 11.10.2011. I received a message from vodafone that my request is rejected due to contractual obligation. So that I call to customer care they said that you sholud go to our Vodafone store. They will help you we cannot. So i go to vadofone store their I complaint to vodafone executive for rejection he said that I have send a mail to my backhand dept. when the revert will come I will call you. In the evening customer care executive call me that now you can port your No.

So next day I go to BSNL office for Porting Reguest but again i recieved a message that request is rejected due to contractual obligation on 19.10.2011. I again go to vodafone store they said that we think that this no. is post paid So we again mail to backhand dept. after revert we will call you. same procedure repeat again. And I go to BSNL office for new request .

But again my request is rejected due to same reason on 22.10.2011. After that in frustation I give a call to vodafone customer care they said that you should go to vodafone store we cannot help you in this matter after very long conversation they said that i will tranfere the call to my senior. but some time with senior the call was cut I didnot get my answer what is going on and why my No. is not tranfering.

I am very frusted I want to know that why were the customer care executive were sitting only making fool to customer or making money to engage the customer and charge 50 paise/ 3 minutes . They never solve the problem they always say that please go to vodafone store if the all queries will solve in vodafone store then why are for customer care & what is customer care??

Is this the customer care that I have not answer from any source from vodafone store or customer care. I am very Helpless what i do now???? Can any one help me in this matter.

I have ported mobile no- [protected] on[protected] port in no- VV119888 and taken a SIM from Tata Indicom bearing No- A1000015A6CEEE(804FEA49), on[protected], duly submitting all documents as asked for. but up till now on[protected], neither the old SIm has been deactivated nor the new SIM have not been activated. And both the customer cares are not giving me the correct reply for the delay. request for necessary action.

I have recieved an inflated vodafone bill.
They have charged me 3000 rs etc for I Phone usage with out even telling me about it and now they want me to pay it and are trying coerce me by calling me and my family and saying that they will go legal with it.

I have been recieving coercion/warning calls from some people saying that they are from Bombay High Court and will file a case against me and are in the process of issueing arrest warrant.

Well for starters they cannot charge me for something that i have not requested and file a case against me in any court apart from the ones in Andhra Pradesh.

The complaint is against Vodafone and the various methods they adopt to cheat consumers.
Their service is pathetic, their call centre execs are horrible and they charge you for something that you have not opted for.

I have complaint to the Vodafone's Nodal Officer regarding the problems I have faced(No network,Error in network connections,not sending of messages,slow internet,frequent cross-connections). They have send some messages saying the problems to solved. But it was never solved. Seeing it I again complained and this time not the Nodal Officer but the Higher Authority. They have send a e-mail saying to solve my problems within 2 days. But it is not solved yet. How much more i had to face the problems. They have kept me in their valued customer's list giving me many offers. But they never tried to solve my problems or gave an eye to my complains. I want compensation. [protected]@gmail.com

I got a miss call from [protected] on[protected] at 09:48 a.m .As I dialed this number at 11:57 a.m, one person who told his name is Vijay Kumar and he told me that I won a lottery of 10 lakhs in Dish TV lucky draw.He given me one number i.e [protected] and told me to call on this number.

Thereafter I called in Vodafone customer care to know about any scheme which vodafone had introduced with Dish TV.One of the representative told me that this code is from Pakistan.I was shocked about this fake call because it can be dangerous.It's Diwali time.

Take care of this kind of issue.

Got a sms stating that caller tune has been activated on my cell # [protected] and that Rs 30.00 has been deducted; also therein was mentioned that to cancel send sms CAN CT to 144. I have NEVER asked for any Caller tune. So I sent an sms with CAN CT to 144. Got reply that Caller Tune has been deactivated on my mobile, but I HAVE NOT YET got REFUND for the wrongly deducted charges. Request you to expedite this erroneous deduction.[protected]

Hello
today ,22nd Oct' 2011, Saturday at 09:25 am, i receieved a call from [protected]. It came to my knowledge that call was from pakistan. Although i missed the call, but i am concerned about how did the calling person got my number.
I earlier also got a missed call from the same no. but I ignored it .
Looking to this matter seriously would be appreciated .

Regards
Sahil Khanijo

My no with vodafone is [protected], i had put in a request to port out my no which has been rejected with reason " Customer has contractual Obligations" . I just calld the vodafone helpdesk inquiring the reason to which i was answered that since i am an old customer i automatically come under contractual agreement then i was told its a system error.
This is the second time this has happened. Once before also they rejected stating that i am a corporate customer and that a NOC is required from my company which was emailed to them. This is just harassment and unfair practice to try and retain customers. I requested vodafone to please send me an email explaining why they have rejected my request to which i was refused.

HOW DO YOU PLAN TO STOP THESE PRACTICES ?

Dear Sir,

I am jyotiprasad gogoi, one of the customer of "Vodafone" having a mobile number-[protected] suffering from the worse 2G internet services just because o[censored]seless "Customer Care Services'' and ''Internet Connectivity". I have complain many times regarding this matter, but till now not getting any positive response.

I need good connection from their. Because i pay for that. Hope you look after it.

thanking you

Jyotiprasad Gogoi
C/O Mrinal jyoti Goswami
H/O Dr. P. N. Uzir
House no 10
Naharani Path, Last Gate, Dispur,
Guwahati-781006. Kamrup(M) Assam