Vodafone India Complaints & Reviews

i am using prepaid vodafone plan and after receiving a message after balance check i recharged with rs115 for full tallktime.after recharge i found that only rs 0.01 is recharged in place of full talktime of rs 115.in message it showed clearly talktime of rs115 for recharge of rs 115.also that message vanishes as one closes the balance check.today i shocked when i called cc that it is plan for 10 days validity which was not shown anywhere in message.also it is came to know that many customers has same problem with same plan.in last month vodafone displayed rs 25 plan on website for 3G for one day validity.when i recharged it,could not activate packet data.also meantime that plan was disappeared on website.the modus operani of vodafone is now to give abrupt,vanishable information and collect money from customers.vodafone takes care that such a problematic plans dont come by sms which can be saved in inbox of cell phone.also these people will charge for call to cc on roaming to register the complaint.vodafone might under wrong impression that their plans do not creat any problem while roaming.i hope that being a multinational venture vodafone should not adopt wronpractices to mislead customer. also its my appeal that they should credit the balance with proper talktime to avoid further inconvience.

Vodafaone Network Issues:

Hi Team,

I have given n number of complaints regarding the network issues which i am facing in hyderabad (since 6 Months). This has never happened earlier, since 6 Months onwards i gave many complaints. Nothing happened till now. I have decided to change my network now before that i would like to tell the reason why?

After n number of complaints i never heard anything back from the team. Many of my friends and relatives from our area, more than 200 customers decided to change the network. so soon Vodafone would see many people changing their network.

If you are really Bothered take some action, if you thing its very less customers then vodafone would loss its bussiness and soon would face many issues in this competitive world.

Good Bye Vodafone.......


My Location: Vidyut Nagar BHEL MIG phase-II. Hyderabad.

My Contact: [protected] (Contact me if you have any updates or resolution on this).

Thanks

Sudhakar M.
s3.[protected]@gmail.com

Hi,

today , 28th September 2011, Wednesday at 11:28 am, i got a miss call from [protected], when i call back at this number, a person replied in mix language i.e. hindi punjabi. It came to my knowledge that call is from pakistan. i am concerned about how did the calling person got my number. I would appreciate it if you would look into this matter.

regards,
Amandeep Singh
[protected]

Since the 100 sms limit system has started, i have been keeping track of the number of msgs i am sending. However, money from my main balance got deducted due to msging and i lost 30 bucks before i realized it. When i called up Vodafone customer care to clarify the issue, they explained that we are eligible to send 75 to vodafone customers and 25 to other connections. Since the 25 msgs limit was crossed, i started losing the money. My point is, how am i supposed to know about this break up. i didnt receive any msg explaining the break up. It's Vodafone's responsibility. The customer Care guy said he would transfer me to his senior officer and i was left holding the phone for 30 whole minutes. Frustrated i hung up and called again. And nobody received my call. I was left waiting for 20 more minutes. I am at the end of my patience here.

This is my third complaint for the same reason. On 20Sep 2011, My balance of Rs. 135 was deducted with no reason and both GPRS team and VAS team have no explanation. They kept sending me from one team to another. So, now they have not registered any complaint also for this case.

I need my money back and in this case, all the correspondence with Vodafone executive has not resulted in anything.

Kindly help me.

Dear Sir/Madam

I have taken a post paid connection [protected] from vodafone because i was already using one [protected] and on [protected] i have taken a free calling pack to call on [protected] and both the number bill was regularly paying the bill....But one day when i saw my bill of [protected] date 04.08.11 bill period:04.07.11 to 03.08.11 i found that i was wrongly billed on [protected] by the company and when i gone to their vodafone store at churcgate branch there were a waiting of almost 1 hr so i decided to speak to customer care. mean while vodafone had discontinued my services.

I spoke to the customer care agent 4m my primary number [protected] and explain him about him about the wrong bill of rs 500 on [protected]. and i told him that remaining amt. has been paid he ansure me that my services will get active in short time... but that was not happen and service of [protected] was dis connected even incoming also.

Since purpose of taking 2nd no([protected]) was to make 1 number ([protected]) free was now cancelled so i thought of doing portability. after that i used to get calls from vodafone for retaintion on my [protected] number i told then clearly about ny problem and every one has ensure me that they will definately send the waiver request and even i used to get call on [protected] number for making payment
of [protected] from billing/recovery dept. even one of the exe. had visited my mailing address and the ame thing i told to all of them that because of wrong bill i will not going to make the payment...and every body use to ensure me that they will get back to with my details and will waive off the amt.
But today after almost two month I got the letter an advocate,High Court regarding legal case if i dont pay the bill.

I need your assistance to get this resolve as they have mentioned amt.1754.95 with 18% of accrued int from the due date.

Pls assist.

Regards,
Sushil Rawat

sirmadam i have purchased 3g stick still the refund is pending had visited vodafone store complaint no [protected] in the complaint clearly me.comntions faulty 3g stick many emails done d.[protected]@gmail i got a call from vani marol branch on 21/09/2011 saying my problem will solved sorry for the trouble i have spent 1699 rs by cheque no 890047,dt 23.04.2011 when the vodafone store says its not working why is the co not refunding my money back.

SIR
I HAVE TRIED TO CHANGE MY PLAN BUT AS MINE IS A CORPORATE CONNECTION M UNABLE TO GET IT DONE.I HAVE MARKED THE MAILL AS WELL ON vodafonecare.[protected]@vodafone.com BUT HAS GOT NO REPLY...I WISH TO GET BLACKBERRY SERVICES AS WELL BUT THE GRAND TOTAL WILL BE ALOT AS M ON HCL175 PLAN THUS WISH TO HAVE SOME BETTER PLAN OR WISH TO CHANGE TO A AIRTELL CONNECTION AS THEY OFFER ME BETTER PLAN.
MOBILE NO.[protected]
ANUJ YADAV

There was a call from an unknown number namely - +[protected], and all of a sudden MY PHONE BALANCE VANISHED into thin air. My balance, I don't exactly remember, but it was around Rs. 50. I thank god that the balance was low, but WHY did that deteriorate? My balance now is Re 0.005, which is almost equal to Nil! My question to my telecom provider Vodafone is that does one charge all the balance for RECEIVING a call? And moreover I was not in roaming, that they could charge me. And the biggest thing, the call lasted for only 20 SECONDS! Please see to this! And as an advise for all, please DO NOT PICK PHONE CALLS from unknown numbers.

in Vodafone by dialing *777# they will show the present offers by seeing that i activated msg offer for 21 rupees and they that any msg to any network costs 1 paise but now they cost me 9 paise.

i requst vodafone not to cheat their customers

SIR JI mobile number [protected] [ JITENDRA KUMAR ]

this number recharge rs 152 my validity date 29/04/2012 but Apne hi validity date ko bada ya extend kar di gayi hai muje mere account ki validity 29/04/2012 kar di jaye
RS 152 KA RECHARGE MAINE 29/04/2010 KO KARVAYA THA JISKE HISAB SE VALIDITY NUMBER KI 29/04/2012 HONI CHAIYE
MERE ACCOUNT KE SAATH MUJ SE BINA PUCHE HI BADA DI GAYI JO MUJE ACCEPT NAHI HAI
MERE MOBILE NUMBER IS [protected] KI VALIDITY 29/04/2012 KAR DI JAYE

Sir,
It is to inform that I had been a regular vodafone prepaid service number [protected] user for last 2 years. I got my prepaid connection converted into vodafone post paid on their illured proposals in the march 2011. Despite of my strict direction for the no-activation of paid services, the vodafone activated many services and I have paid and have been paying for what I haven't used and didnt not require the same. Some services had been deactivated by putting many requests on vodafone customer care. And some other paid services viz- customized bill, internet are still to be deactivated. I want from vodafone "being a responsible telecom industry" to refund (me) or adjust (in my coming bill) all the extra charges it has drawn since my first postpaid bill till the latest bill. Being a responsble, valueable and regular customer of vodafone expect a swift action in this concern, otherwise will not pay the further bill and stop taking any service of vodafone ever again.
Thanks
Pankaj Sumroy

Hello,

I have got missed call from [protected] on 27 - SEP - 2011 at 11:21am. I have search on google and found that ISD code +92 is of Pakistan. I am very concern about this miss call and want Vodafone to block call from this number to my mobile.

Regards,
Kaushal

Sir I am Vodafone Customer bearing mobile number [protected], i am facing problem of INCOMING SMS, i am not getting INCOMING SMS since last 5 DAYS, the customer service provider is saying there is technical problem will be solved in 3 hours, but still now the problem is not solved, so please help in solving this problem,

Dear Sir,
My no. is [protected], As I activated Vodafone chat service from 55121. Although its a good services but many times wen it connects there is only hello & then after blank, no 1 is responding & my call charges got deduct.

2nd issue is wen I try to connect for a particular ID i.e.[protected] u system says it tries to connect & then connects to someone else & again my call charges got deduct.

Pls do needful for the same otherwise have to complaint somewhere.

Thanks
Nitin

Dear Sir/ Madam,

Sub : Poor Signal Strength and Poor Customer Service

I am using the Vodafone network for the past 6 years and my family and friends also using the Vodafone network.

For the past 4 months i have not getting proper signal strength in my area. Regarding this i was given complaint 5 more times, but still it was not cleared.

If i called the customer care or your complaint registry number 198, nobody was given proper response, some persons told this has to be closed with in 2 days and some persons told it has to be cleared with in 7 days.
I found lot of communication errors from your side. anyway i was given my complaint 45 days back but still no response from your side. some times your toll free numbers are also not working properly. it will discontinued suddenly.

Your advertisement only shows the word "HAPPY TO HELP" but your service is not following your ad.
already my friends 2 persons were changed his numbers from Vodafone to BSNL and DOCOMO, now my mother also going to change her number from Vodafone to BSNL, myself and my sister was planned to change our operator network from Vodafone to any one who gives proper network.

For the past 1 month We found a very worst customer service from your side, Give us a proper support or instruct us how to change the operator without changing the number, because my friends, relatives & colleagues are all know this number only, so i m unable to change the number.

And i request you to kindly remove the "HAPPY TO HELP" word from your ad and your computer portal for which you are not following.

Waiting for your Immediate Response.

Hi,
As per customer care's DIRECTION (mail is attached below), I recharged my deactivated vodafone number [protected] for activation by online recharge of Rs. 200 (RECEIPT ATTACHED BELOW).
Neither the number is activated nor the money is returned back to my account.
Already I have sent mail MANY TIMES , but so far I have got no reply.
SUGGEST ME HOW CAN I EITHER GET ACTIVATED MY NUMBER OR RETURN BACK THE MONEY.
Thanks and regards,
Dr. Akil Ahmed

[protected][protected][protected]
CUSTOMER CARE'S MAIL:
From: NodalDEL <nodal.[protected]@vodafone.com>
To: [protected]@yahoo.com
Sent: Tuesday, 6 September 2011 3:31 PM
Subject: Services of your Vodafone number [protected] [REF:[protected]]

Dear Dr.Ahmed,

Thank you for your E-mail dated 04/09/11 regarding the services of your Vodafone account number [protected].

We would like to inform you that your life time prepaid account was not recharged for the last 3 months. Hence the services of your Vodafone account got deactivated on 20/06/11.

Further, before deactivating your account the following SMS was sent on on your Vodafone account.

Dear Customer. Recharge with Rs200 or above within next 24 hours to enjoy uninterrupted services. Non recharge will lead to permanent deactivation of services.

Should you require any further assistance, please write to us at vodafonecare.[protected]@vodafone.com or call us at 111 or +91 - ([protected].

Assuring you with the best of our services at all times.

Happy to help,

Sukhvinder Singh
Nodal Office
Vodafone Delhi
Contact numbers:
Nodal office: +91-[protected] Available between 9:30 a.m. to 6 p.m.
(Monday to Friday)
Customer care: +[protected] /111
Fax : +[protected]
E-mail : Sushma.[protected]@vodafone.com
Website : www.vodafone.in

From: Dr. Akil Ahmed [mailto:[protected]@yahoo.com]
Sent: Sunday, September 04, 2011 1:53 PM
To: VODAFONECARE (KOL-NE)
Cc: KOL-CS-nodal.wb
Subject: Activation of an NRI's vodafone number

Hi,
I am now in abroad for employment purpose and so have not used my vodafone number for some months.
It has been de-activated.
Please tell me how can it be activated so that I may use my number.

My vodafone no: [protected]
Address in id: II-D, Prasad Complex, 26, Joga Bai, Jamia Nagar, New Delhi - 110025
Name: Akil Ahmed


Thanks and regards,

Dr Ahmed

[protected][protected][protected]
ONLINE RECHARGE DETAIL:
Dear akil ahmed,
Thank you for recharging your Vodafone Prepaid card through the Vodafone Online shop. Your order details are mentioned below:
Order ID : o11860450
Payment Transaction ID: MSBI[protected]
Date &amp; time of order : 11 Sep, 2011 13:34:47
Order Amount : Rs. 200.0/- Only
order details:
Online Recharge
Name: Talktime 200
MSISDN: [protected]
Amount: 200.0

kindly lock my vodafone sim number [protected]. i have lost my cell..

hi ,

today i had a bad experience with your vodafone. i have a tariff which gives me 150 local and national sms free daily. but during night time after 12 am for every msg yo people are charging gor all the messages. i didnt check till what time you charged for sms 's.

I checked with the customer care executive, he mentioned that there is some technical problem . if there is some problem from your side why the hell customer should get effected because of this. Is this the way you will handle the customers of yours.

if you cant refund my money back for the messages i am gonna switch to airtel ASAP.

Pradeep
[protected]

Vodafone Gujarat

Location: Ahmedabad, Ahmedabad, Gujarat, India


imtiyazm_in on Sep 24, 2011


Balance Deductin without Usage
I am the Prepaid Connection User of vodafone Subsciber nos. [protected] , on 21st Sep11 i have recharged for Rs.500/- and with this top-up my total balance with previous balance total to Rs.559/- out of which my GPRS Vodafone Live Scheme Rs.111/- has been deducted, so after this deduction my balance should be 448/- but after the GPRS scheme renewal but Rs.73/- has been deducted from the balance when i approach Vodafone they informed me that it is your GPRS usage , previous month also i have scheme of Rs111 (2GB Data free) and my usage from 9th Aug'11 to 23rd Sep11 as per mobile data counter was 490MB, .

So as per Rs.73/- my usage in one day from 20th Sep11 to 21st Sep11 is 730 MB(as per data charges of 10p/10Kb) and Vodafone is not ready to provide me the detail o[censored]sage of 730MB data from my nos. which is not possible as total data usageis 490MB in one & Half month how come in one day 730MB data is used.

I need the refund Rs.73 from Vodafone to my balance.Attaching receipt of my Vodafone visit store and i have also spoken to Vodafone Customer care nos from which same reply is given that Vodafone do not track the usage data from internet only the subsciber data counter is considered valid.

Attaching the Receipt and complain nos.register

Imtiyaz M>