Vodafone India Complaints & Reviews

Respected Sir,

Sub: Issue with tariff plan

I am using Vodafone since last one and half years.

I have activated one paisa per sec billing plan on 08-Sept-2011 by paying of RS. 45/- (Paid after confirming with Vodafone customer care people “one paisa/sec will be applicable for one year”).
But since last couple of days (29-Sept-2011) onwards it is being charged 50 paisa per minute, which I have not requested.
Same issue occurred in the month of August -2011 as well.
First time I have activated this ‘one paisa per sec for one year’ offer in the month of May-2011 (after one completion year from May 2010). Even within 4 to 5 months of time gap this has been updated with 50 paisa per minute without my notice. When I called to Vodafone customer care people (August-2011) they were expecting the proof of payment which I had done almost 3-4 months before.
At that time I was not having that so again I have done payment on 8-sept-2011.
Current issue is escalated with customer care on 29-Sept-2011 and ref#: [protected], today I received e-mail by saying one paisa/ sec will be activated within 24 hrs (what type of funny services??)


I HAVE Few QUESTIONS which are not clarified by the Vodafone team not even the NODAL officer:

1) Why this is happened?
2) Why no one from Vodafone customer care people responded when I logged issue with customer care people on call??
3) Who is responsible for this wrong service?
4) Because of the WORST NETWORK SERVICE provide by Vodafone my calls get disconnected in-between when it is in 50paisa/min.
a. Who is going to pay for that??
5) If customer is not having this payment information they need to pay “N” Number of times for the same service???
6) How customer will get this payment refunded back when they don't have this payment information??
7) Vodafone guys are making FOOL to CUSTOMER.
8) When customer is not aware of mail conversations they needs to pay for VODAFONE IRRESPONSIBLE SERVICES??

Regards,
Raja

Hi,

This is to bring to your notice that I have been following up on this matter which i will be stating below since the last 2 months , and the answer whcih i get from one of the executives named Manashi C who is a nodal officer at vodafone is she gives me this Porting OUT code , so that i switch to some other network since she is not able to help me in my complaints against Vodafone, having said the jist about it I would like to state the entire matter here .

My email id is shweta.[protected]@gmail.com, i wouldnt want to give out my Vodafone cell number here.

This is what happened :

Case 1:Nov 2010, i was on my visit to dubai before leaving i made sure my Internation roaming was activated i even got a confimation sms for the same, when i recahed dubai i was not able to latch to any network , i had gone there on a business trip and only this number i had given to all my people.

I had a huge loss pertaining to this that my was not on roaming after coming back there was a mail of chain that i sent to nodal attached is the list:

Hi ,

This is to bring to your kind notice that since 27th Nov2010 I have been trying to reach Vodafone Executives to solve the problem that I Faced During my International Visit.,

The Issue was while leaving for Dubai on 27 th Nov, i called the Vodafone Care to Activate my International Roaming within sometoime I got the SMS, that my international roaming has been Activated,( I still have that SMS)
I gave this Number to everyone while i was on a business Trip to Dubai, to my shock i was not able to Latch to any network and for 7 days nobody could reach me no Incoming or Out going, due to this i faced a HUGE LOSS Financially.

Now when i come back to India and called up Vodofone Care several times, i was told we will look into this, but i Did not get any Proper Solution as to why this happened.

After somedays i got a SMS from Vodafone stating that I am a prividged Customer and hence i get a relational Manager MARIA to solve any problems which i have, I kept on calling this lady and she falsely everytime committed so confidently that she will be calling me back as far as i rememeber it was always ME who called her and she always had some or the lkame excuses to tell ( That she was about to call..) Finally after lots os efforts she made me talk to her Supervisor Poornima G who is reporting to Nagender, I told her Plainly that I incurred a huge Financial LOSS, because i Was not ablt to latch to any network, And hence starting from 27th Nov, whateever CALL usage has been done I will not pay for it rather Vodafone Should PAY me for what i have LOST, after few follow ups from my side she told me " that we can waive off 100 -200 Rs" i told her that much worth calls Only i have made to Maria and you for the follow up, she told me she will talk to her Supervisors and get back to me.

Again till evening i did not receive any call,and later in the evening again it was me who called up, Poornima told me " That she is stuck up with the new policies and I should understand since I also work in corporate" and hence she could not call back, and told me that there will be NO WAIVE OFF possible from Vodafone.

I told her please go ahead and disconnect my outgoing calls.. before I make ISD calls to everywhere and get a HUGE BILL which I for sure will not be paying.

If you go through the history of my Bills, i have been a Good Cutomer for Vodafone whose monthly bill alaways exceeds 3000, now I have not paid my bill for the last 2-3 months, Which obvioously I will not be Paying due to what I have suffered.

I am writing this mail to you as the LAST Hope to get The entire WAIVE OFF of my Usage starting from 27th NOv till NOW.

If not I am pleased to disconnect my Services from Vodafone, I will not be paying ANY Amount thereafter, if you want you can ADD LATE fees,service Charges ETC.
This is not the way to deal with a so called "Priviledged CUSTOMER" do get back to me as to how we are suppose to take it Forward.

If not may be I need to approach Consumer Forum for the same, as i feel i have been CHEATED.


Thanks
Shweta Jashnani


On this i got a reply that ther will be waivering off one month rental to me i.e rs 199 , what about my losses because of VODAFONE , check the mail which i received

Dear Shweta,

Thank you for your email dated 11-Jan-2011.

We sincerely apologize for the inconvenience caused to you. We also understand that this event certainly did not portray a favorable experience for you and that any explanation on our part will not mitigate your feelings of disappointment.

However, we would like to assure you that our intent is not only to introspect and reflect on the occurred incident but we would also ensure to improve our services more than anything else.

We appreciate your feedback on our executive and have forwarded the same to our team head.

Further with reference to the conversation with you we would like to inform you that we would have a credit of the tariff rental and the roaming rental for one month, passed on your Vodafone account .

In case you need further assistance, do call or email us. We'll do our best to help you.



Happy to help,



Manashi

For Maithri H

Nodal Officer

Contact numbers

Vodafone Care : 111 or +91- [protected]

My replies to the above mail inline.



Dear Shweta,

Thank you for your email dated 11-Jan-2011.

We sincerely apologize for the inconvenience caused to you. We also understand that this event certainly did not portray a favorable experience for you and that any explanation on our part will not mitigate your feelings of disappointment.

You are absolutely right when you said "this event certainly did not portray a favorable experience for you and that any explanation on our part will not mitigate your feelings of disappointment." It certainly did not give me positive vibes to continue with VODAFONE, and as i already told you this is not the first bad experience I am facing with Vodafone.

However, we would like to assure you that our intent is not only to introspect and reflect on the occurred incident but we would also ensure to improve our services more than anything else.

To the above statement I can just say that these Commitments have been coming from Vodafone since long but In my case unfortunately it was not fulfilled, An ideal example is I get a sms from vodafone that Your Roaming has been Activated,which was NOT actually Activated, and due to which i faced a major loss.
While talking to you on fone yesterday "You said Can you prove with pen and paper whether I have faced such HUGE losses" and my answer was YES, and Now also its yes have my facts and figures in place that due to no International Roaming being activated i Suffered a major Financial loss and also it affects my reputation

We appreciate your feedback on our executive and have forwarded the same to our team head.

Thanks for the same, just hope this feedback is taken in the right spirit.

Further with reference to the conversation with you we would like to inform you that we would have a credit of the tariff rental and the roaming rental for one month, passed on your Vodafone account


I have been telling you, your executives.. and would like to repeat again That I will not pay a single penny for my usage from 27th NOV till date ( Now since my outgoing calls have been barred the bill shall not exceed).
Waving off the rental plan or the tarriff for one month is not what will cover my losses, neither waving off the Entire usage will.
If you are stringent enough to waive off just the tariff, please go ahead and disconnect all my services of VODAFONE , which again if of a lot of inconvenience to me but I am ok with it, i think issues should be justified, either from the customer end or your end.

This conversation is never ending please take a Call on either of these, and lets finish this matter , its been now close to two months we are stuck on the same issue

1. Waive off my entire Usage starting from 27Th nov
2.Pay for the losses i incurred subtracting the Pending bill
3.Disconnect my services from Vodafone


In case you need further assistance, do call or email us. We'll do our best to help you.

Thanks

Shweta Jashnani


However on following up on this email from NOV finally i got some waiver on Jan 15 please find the mail i was promises that this will not happen again:


Dear Shweta,
Based on your long standing association with us we have arranged to provide you with a credit of Rs 1632 as 50% discount on your bill dated 20-Dec-2011(Dec bill amount Rs. 3366) and Rs. 652 for the usage for the current month (Unbilled amount showing Rs 1305) on your Vodafone account .

We would also like to inform that the bill dated 20-Nov-2010 Rs. 2599 is payable as your concern pertaining to international roaming is from 27-Nov-2010.
In case you need further assistance, do call or email us. We'll do our best to help you.

Happy to help,

Manashi

For Thannasi C
Nodal Officer
Contact numbers
Vodafone Care : 111 or +91- [protected]
(Toll free from Vodafone mobile phones within the home network)
Nodal Officer : +[protected]Available between 9:30 a.m. to 6 p.m. Monday to Friday)
Fax number : +[protected]
E-mail : thannasi.[protected]@vodafone.com
Website : www.vodafone.in




CASE 2: I went to Singapore, again assuming that my international roaming will definitely work this time, they again assured me:

Please see the series of mails as to what happeneD:


On 12-Aug-2011, at 18:41, Shweta <shweta.[protected]@gmail.com> wrote:

Hi ,

This is again regarding my Vodafone number I confirmed that my international roaming is activated before leaving Bangalore

I m in Singapore on a business trip and again my fone is unreachable m not able to receive or make calls

Please find the mail thread below to see what I promised when my Dubai trip international roaming was also not working

Sent from my iPhone


On 12-Aug-2011, at 18:46, Shweta <shweta.[protected]@gmail.com> wrote:

Please find the reference number
[protected] which gives you the detail info when I called to confirm with international roaming

Sent from my iPhone


Reply from VODAFONE:

On Sun, Aug 14, 2011 at 6:17 PM, NODAL <[protected]@vodafone.com> wrote:
Dear Shweta,

Thank you for the mail dated 14th August 2011.

We would like to inform that the international roaming facility is activated on your Vodafone account.

We request you to kindly provide us with your alternate contact number if you are unable to latch on while on roaming, even after following the below mentioned steps.

We wish to inform you to please do the manual latch on procedure as mentioned below for the sim to get updated:

Your handset ---- Menu ---- Vodafone Service ( After Profiles , Organiser, Tools etc)

Ø Go to Vodafone Service

Ø Select SIM menu

Ø Select option called Vodafone Roam

Ø Select International

Ø Screen display: Sim Card will update and phone will restart (Select OK)


For first timers the network has to be selected manually by going through the normal process of manual selection under phone settings.

Main Menu ---- Phone settings ----- Network selection ------ Manual ----- Select Network available

In case you need further assistance, do call or email us. We'll do our best to help you.



Happy to Help



Manashi

For Thannasi

Nodal Officer

Contact numbers



MY REPLY:


Manashi,

I have reached Delhi today , i dont need any international roaming from vodafone hereafter .

Please call me on my number would like to talk to you.

Please note i already followed the instructions below for manual latch process but still the network did not show up.

Thanks


VODAFONE:

Dear Shweta,

Greetings from Vodafone!

This is in reference to the conversation had with you we regret to inform you that we would not be able to process any waive towards the usage charges on your number .

In case you need further assistance, do call or email us. We'll do our best to help you.

Happy to Help

Manashi

For Thannasi C

Nodal Officer

Contact numbers

Vodafone Care : 111 or +91- [protected]

(Toll free from Vodafone mobile phones within the home network)

Nodal Officer : +[protected]Available between 9:30 a.m. to 6 p.m. Monday to Friday)

Fax number : +[protected] E-mail : thannasi.[protected]@vodafone.com Website : www.vodafone.in


my reply:

On Thu, Aug 25, 2011 at 10:01 PM, Shweta <shweta.[protected]@gmail.com> wrote:
Manashi,

How do you want this to be taken forward then ?

I need answers for the following

1 this is not the first time it's happening the mail thread shows the ae problem happened when I was in Dubai I was assured that this will not happen again

Before leaving for Singapore I spoke to executive Arun Pawar he conformed my international roaming is activated

The day I reached Singapore I was not able to latch to any network I sent a mail the same day but got the reply from you after two days

What kind of service are you promising the customer ?

This time I need to sent this mail to high officials what kind of behaviour are you expecting from ne ?

Everytime I get a reply we regret the inconvenience caused but then again there is a problem what the hell is going on ?

You are not giving me service for free I an paying for it when you commit something to the customer you can just not ignore it that too twice

I am Not going to leave this matter like this will take it to the higher management who is responsible for this ??

Please get back
Or route me to the concerned person who knows how to take an appropriate call on this

Thanks


VODAFONE:
On Fri, Aug 26, 2011 at 5:13 PM, NODAL <[protected]@vodafone.com> wrote:
Dear Shweta,

Greetings from Vodafone!

This is in reference to the conversation had with you we would also like to inform you that there has been no International roaming rental charged on your bill dated 20-Aug-2011.

Further we would also like to inform you that we regret to inform you that we would not be able to process any waive towards the usage charges on your number as we have already processed a waiver of Rs. 2284 towards the usage charges on January 2011.

In case you need further assistance, do call or email us. We'll do our best to help you.

Happy to Help

Manashi

For Thannasi C

Nodal Officer

Contact numbers

Vodafone Care : 111 or +91- [protected]

(Toll free from Vodafone mobile phones within the home network)

Nodal Officer : +[protected]Available between 9:30 a.m. to 6 p.m. Monday to Friday)

Fax number : +[protected] E-mail : thannasi.[protected]@vodafone.com Website : www.vodafone.in



MY REPLY"

On Fri, Aug 26, 2011 at 5:22 PM, Shweta Jashnani <shweta.[protected]@gmail.com> wrote:
Manashi,

I am perfectly fine with NO WAIVER but how many times will the customer be ditched like this ???I was told International Roaming is activated and still if you dont beleive why dont you with me to Singapore we can try this again ?

This is my second time, and this time there is no looking back.

I will not be paying anything Vodafone from Today , you want to take away my services your wish or find out a solution to it, hope this makes sense .




Thanks
Shweta


Hi Manashi,

From the mail below I understand that you will be waivering off rs 199 which is my rental plan , thanks a lot for it.

Please find the breakup of losses I have incurred during my Dubai and singapore trip due to international roaming being promised and not given to the the losses are in lacs as none of my clients was able to reach me in Dubai nor in Singapore

I would like bring to your kind notice I will be taking this matter to consumer court you can please explain the 199 waiver to them.

I am no longer be using this number if you Want you can disconnect the services neither I will be paying the bill which Is pending .

This was a case if pure fraud from Vodafone where in the services were promised and it's been a month now that the matter is still going on.

Request you not to call up and please communicate anything over email.

I would also request to pass me on the email Id of the higher management of Vodafone though I am no more a Vodafone customer now but o still need clarification of the way Vodafone operates Is this the way a so called privileged customer is cheated ??

Please send an acknowledgent for the same that you are ok with my mail .
:




FINALLY AFTER A MONTH LONG MAIL CHAIN THIS REPLY I GET FROM VODAFONE:


Dear Shweta,
Greetings from Vodafone!
At the outset we regret the inconvenience caused and ensure necessary action taken.
We would like to inform you as informed earlier that we would have a credit of the tariff rental for one month passed on your Vodafone account based on your long standing association with Vodafone.
Further we would also like to inform you, to generate the port out code you could send the below given SMS to 1900
PORT<Space>
Assuring you with the best of our services at all the times.
In case you need further assistance, do call me at [protected]. We'll do our best to help you.

Happy to Help

Manashi
For Thannasi C
Nodal Officer
Contact numbers
Vodafone Care : 111 or +91- [protected] (Toll free from Vodafone mobile
phones within the home network) Nodal Officer : +[protected]
(Available between 9:30 a.m. to 6 p.m.
Monday to Friday)
Fax number : +[protected]
E-mail : thannasi.[protected]@vodafone.com
Website : www.vodafone.in




WHAT ARE THEY EXPECTING FROM THE CUSTOMER NOW??? EVERYTIME I COME BACK FROM ABROAD I FOLLOW UP FOR 1 MONTH AND THEN I GET THIS 199 WAIVER ?? WHAT THE HELL.? BY THE WAY I AM THE SO CALLED PRIVILEDGED CUSTOMER, IT MIGHT LOOK I HAVE LOT OF ENERGY TO WRITE THIS UP BUT THEN I WILL NOT FACE AY INJUSTICE... IF NOT HERE I WILL DEFINITELY GO HIGHER AND FILE A CASE AGAINST VODAFONE.

IN COUNTINUTION OF MY PREVIES COMMINCATON I AM AGAIN REMAINDING YOUR OFFICE TAHT LAST BILL WAS PAID ME CHEQUE NO. 004860 AMOUNT R/S 1083 AND I HAD INFORMED YOU NO. OR ANY FACILITY PROVIDED IN CONNECTION OF THAT NO. THAT IS [protected] MY NO.AS SUCH I WILL NOT BR PAYING ANY FUTHER BILL BUT AGAIN I HAVE RECIEVED BILL OF R/S 424.85. YOU’RE TESTING MY PATIENCE. PLEASE ATOP SENDING THE BILL AND REFUND MY SECURITY.

i fail to understand why my msgs charge btw 12- 1.30. im really unhappy with the services. When i took this plan i was told per day i wud get 100 msg FREE which is absolute rubbish it is not per day its only for 22.5hrs, why was this not specified when i took the plan?

Now that the rules have changed that i will be able to send only 100 msgs irrespective of any network .. i think they shd credited 100 messages at 12 sharp!!!

When i told the cust care excutive i wil change my num ie MR rafiq koppal he says its my wish to do that! is this the way u ppl treat ur customers??? anyway im changing my plan good bye vodafone! get lost!

[protected]
gayathri

Dear Sir,
Myself Pradeep Kumar Banerjee a user of Vodafone service for more than 5(five) years.
Yesterday on 01.10.2011 at 9:51:16pm I've recharged my cell phone number [protected] with Rs.51/- sms voucher and received a message from your end mentioning the voucher include 300 sms V2V and 200 sms V2O for which the validity is 30 days.
Complain No.01. Earlier in the above mentioned voucher the facility was 500 sms to any provider for 30 days local and National. You have changed the scheme without any prior information/ intimation to the valued customers.

Complain No.02. Today 02.10.2011 I've sent 60 sms to users of Vodafone and other providers. I've noticed that even though using promo sms voucher Rs.29/- had been deducted from my account without any valid reason or information. On the occasion I've called up your customer care executive Ms. Mouli Bhattacharyya and lodged my complain. She gave an explanation that Vodafone changed their policy regarding sms as per TRAI direction i.e. everyday 75 V2V sms will be non chargeable and 25 V2O sms will be non chargeable on using sms promo voucher. Then she forwarded the call to Senior Executive Mr. Ranjan Sharma and he gave the same explanation. In the context I asked him where is the notification from your company's end to the users/ customers. It is known that TRAI gave directions regarding sms upto a limit of 100 sms per day and it is in the news. But we have not received any notification regarding the break up of 100 sms from Vodafone. Without prior information how you can charge your customer/ user? In the context Mr. Ranjan Sharma asked me to email my complain.
The most important question is you have changed your policy which is related to the financial factor of the user. It is against the law of the country. It can be charged as "Suppression Of Facts Willingly" to misguide the users.

Expecting an early reply from your end with due clarification. If the charged amount is not refunded the case will be taken to the court of law 'Consumer Forum' and harassment penalty will be included and the same complain will be forwarded to TRAI.

Regards
Pradeep Kumar Banerjee

I, ARAVIND have been charged Rs. 199 every month since the last several months for 3GB(VL+VMC)@199. I have called up customer care many times and requested them to deactivate this service but they are of not much help and I keep getting charged month on month. I am tired and fed up calling up customer care every month. Actually this
service has been activated in a fraudulent manner, as i was told that this
option(3GB(VL+VMC)@199) is for unlimited calls to any network mobile by a
vodafone tele marketing associate. I am wanting a full refund of these
charges which have been levied on my account since the last few months.

Hi,

I am Santhosha, I have lost my mobile on Saturday @8.30 pm in Dilsukhnagar area.

My Mobile Number: [protected].
Model : MOTOROLA ATRIX 4G

Please help me in getting my mobile back.

my alternate contact details: [protected].
my mail id : [protected]@gmail.com
my alternate email id: [protected]@gmail.com

Please help me.....

Thanks in advance,
Santhosha

I recharged a bonus card coupon of Rs.30 on 26th sept 2011 which entails me to receive 100 free mins of local vodafone to vodafone calling for 15 days. my mobile service provider is vodafone and my mobile number is [protected]. i did not receive the free mins. when i called the customer care they said that the free mins are reflecting in their system but due to technical problems i am unable to use the free mins and assured me that the service will be active in next 24 hours. It didnt work out. i went to the vodafone store at connaught place an dregistered my complaint.the number of the complaint was[protected]. after 48 hours i went back to them but they said that the complaint was not registered due to technical problems and re registered the complaint on 29th sept 2011. this time number is[protected]. even after 48 hours they are unwillng to come up with an answer.their nodal officer is not responding to the mail i wrote to her. her mobile number is also switched off. please help me to get justice in this case.

espected sir, I want full call list details of my phone number [protected] from last two month may and jun

I am continously facing the problem while i receive the call from my friend, I can listen there voice but they did not listen my voice..... There for I check my moblile twice from the mobile shop .... they check and told me that there is no problem of speaker in your handset, but there is a Network problem from your mobile card ... and i am using Vodafone Sim card since from 2007, I register my complaint many time at Vodafone customer care but there is no solution come yet.....I am using NOKIA 2310 handset so please help me asoon as possible.....

dear sir / madam
i jatinder bajaj and i port my brother's number from idea to your company for that i call 111 and they transfer my call postpaid department and the call me tell me about the 400 plan 1200 min to other include land-line no and 220 std min 1000 sms and also one V2V number free for calling . i yes okie, i will go this plan now when my number is activate i will come to know that plan plan is some thing differ which he tells me. that mean ur employee's provide wrong information to customer for sale and achieve there targets. now i need the solution of it.
options are for solution : -
1. hand written apologies letter from that person who provide me wrong information]
2. provide me the that thing which he told me
3. allow me port to other company without any 90 days waiting for porting


the porting number is[protected], postpaid mnp number 899918870000013606037.
port id is ... IP454687


complaint number [protected] registrar at Vodafone store, sarabha nagar market, Ludhiana at 6:22 pm help desk a date[protected].
i need solution of that why your company provide wrong information for sale. this 2nd time doing this your tell caller with me.
my other number also in Vodafone port[protected] your tell say recharge with 23 and your life time validate change in normal validate. i will do it then after recharge i see information about validate is show life time validate. after that i call 198 told i thing to them about the call etc. and my transferred to senior and told she apologies for it and refund the amount i said this not right a solution, you must take the action on that person after that she disconnect the call and block my number at 198 and 111 after 15 days my blocked number is open then again call at 198 to know about that complaint they said none complaint is here in your account. now check it. both number.

i hope my problem is d as soon as possible
with regards
jatinder bajaj
[protected]

Missed call with +92 code

Hi,
I got a call[protected]on 30 - SEP - 2011 around 9am.This ISD code is of Pakistan. I am really concerned about this call and want Vodafone to block any call from this number to my mobile.
The man (SHIRISH) who spoke to me said that I had won 25 Lakh jackpot in some silly Lucky Draw.... And asked me to talk to some Puja ([protected]).... When I gave a call to this no.. they tried to know my name.... I immediately suspected something was wrong and put down the phone... Please look into this matter.

I purchased a mobile postpaid connection on 5/9/2011 from a vodafone mini store in Lokhandwala, Andheri West. I was offered a plan which included 3G internet with 1GB free data usage. After speaking to a vodafone rep on the phone, I was told that it is not 3G, it is 2G. I would like to know why I was promised 3G and got 2G instead. I also have a signed document from the person who offered this plan which shows it was 3G that was told to me. Looking at this forum, it seems I am not the first person who has been lied to.

Regards,
Aman Dalmia

Dear Sir

myself deepak kumar and my Mobile No - [protected] converted from BSNL to VODAFONE.According to vodafone system in my no DND service is not activated but according to TRAI this DND service is activated. So you are requested to please remove this service from my number asap.

regds
Deepak Kumar
sonepat

MERA NAAM BHARAT C SAMNANI HAI. AUR MERA VODAFONE POSTPAID NO. [protected] HAI. MUJHE NAYA POSTPAID CONNECTION LIYE KARIB 2 MAHINE HUE HAIN. JAB MAINE NAYA CONNECTION LIYA THA TABHI MUJE NAHI BATAYA GAYA THA KI AAPKO KOI SERVICE FREE MIL RAHI HAI. AUR AUTOMATICALY FREE SERVICE MERE NO. SE JUD GAYI. (1) CALLER TUNE (2) MISSED CALL INTIMATION. YE DONO SERVICES 1 MAHINE KE LIYE FREE THI. EK MAHINE TAK FREE SERVICE KA MUJHE PATA NAHIN THA. KHUD HI ACTIVATE LAGI PADI THI. JAB MERA DUSRA BILL AAYA TABI VODAFONE KI TARAF SE MERE BILL ME IN DONO SERVICE KA CHARGE LAGAYA GAYA JAB MAINE VODAFONE COSTOMER CARE ME BAAT KI TO MUJHE BATAYA GAYA KI AAPKE NO. PER YE DONO SERVICES ACTIVATE HAI. TABHI MAINE UNSE KAHA MUJHE BATAYE BINA AAPNE SERVICE ADD KARLI AUR BILL ME CHARGES BHI LAGA LIYE.
AUR VODAFONE COSTOMER CARE KI TARAF SE KAHA GAYA KI YE AMOUNT AAPKO PAID KARNA PADEGA.
JAB MAINE KOI SERVICE ACTIVATE HI NAHI KARVAYI TO MAIN FALTU KE CHARGES KYON BARU. AAP APNE HISAB SE SERVICE ADD KARENGE AUR CHARGES LAGAYENGE AUR COMPLAINT KE BAAVJUDE AAP KAHENGE AAPKO AMOUNT BHARNA PADEGA.
YE TO GALAT HAI NA.
TABHI MAINE YE COMPLAINT KIYA HAI.
PLEASE MAHERBANI KARKE MERI COMPLAINT KA SOLUTION NIKALE.

THANKS & REGARDS
BHARAT C SAMNANI

Hi,
My subscriber number is +[protected] and I am in DND since long.
Despite this, I am getting calls from marketing agencies.
Regarding this I complaint to Vodafone and still its not stopped.
Here is the mail chain snippet

[protected][protected]
-Dear Mr.Shankar,

Thank you for your email dated 29-Sep-2011 about [protected].

We would like to inform you that the below concern on promotional calls being received even after placing your account on DND.

The same has been forwarded to the respective operator from which the calls are iniated and necessary action will be taken to stop the same going forward.

We would request your kind co operation while we solve the issue.

In case you need further assistance, please do call or email us. We'll do our best to help you.

Happy to help,
Annapurna

Vodafone Care
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax: +[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in

---- Original Message ----
From: shankar.[protected]@gmail.com
Sent: 29-Sep-2011 9:48:21
To: vodafonecare.[protected]@vodafone.com
Subject: Re: Reg DND for mobile no: [protected]

Dear Reckless,

It happened again! How useless your system is?

Customer Mobile No:Check Subject
Phone number from which the telemarketing call/SMS has originated:
[protected]
Date of complaint:See the history
Date of call/SMS:29/09
Time of call/SMS:9:37 AM
Verbal or writte (Content): Axis bank personal loan

Thanks,
Shankar.



On Wed, Sep 21, 2011 at 09:02, Vodafone Care
<vodafonecare.[protected]@vodafone.com>wrote:

> Dear Mr.Manickam,
>
> Thank you for your email dated 20-Sep-2011 regarding promotional calls
>
> At the outset we regret the inconvenience caused.
>
> We would like to inform you that the below concern on promotional calls
> being received even after placing your account on DND.
>
> Since we need to report this to the concerned department to take necessary
> action.
>
> We request you to provide the below mentioned details:
>
> Customer Mobile No.
> Phone number from which the telemarketing call/SMS has originated
> Date of complaint
> Date of call/SMS
> Time of call/SMS
> Verbal or writte (Content)
>
> In case you need further assistance, do call or email us, we will do our
> best to help you.
>
> Happy to help,
> Monica
> Vodafonecare
>
> Contact numbers
> For Enquiries : 111 or +91-[protected]
> For Complaints / Requests: 198 (toll free)
> Fax number : +[protected]
> E-mail : Vodafonecare.[protected]@vodafone.com
> Website : www.vodafone.in.
>
> ---- Original Message ----
> From: shankar.[protected]@gmail.com
> Sent: 20-Sep-2011 11:22:46
> To: vodafonecare.[protected]@vodafone.com
> Subject: Re: Reg DND for mobile no: [protected]
>
> Dear Aziz,
>
> You are registering this again and again.
> Kindly make sure that this will be the last time for this.
> From Sep 27th onwards I should not be receiving any promotional calls/SMS.
>
> Thanks,
> Shankar.
>
> On Tue, Sep 20, 2011 at 04:18, Vodafone Care
> <vodafonecare.[protected]@vodafone.com>wrote:
>
> > Dear Sir /Madam,
> >
> > This is with reference to Do not disturb
> >
> > We would like to inform you that Do not disturb is activated on your
> > Vodafone number and will come into effect in next 7 working days, all
> > promotional calls made from Vodafone and vendors of Vodafone will be
> stopped
> > .
> >
> > After 7 days from date of activation , all promotional calls from
> > telemarketing vendors will be stopped.
> >
> > However if you receive any promotional calls after 7 days then you can
> > provide the number to your service provider who in turn will report to
> TRAI
> > and necessary action will be taken.
> >
> > In case you need further assistance, please do call or email us. We'll do
> > our best to help you.
> >
> > Happy to help,
> > Aziz
[protected][protected]

i am using prepaid vodafone plan and after receiving a message after balance check i recharged with rs115 for full tallktime.after recharge i found that only rs 0.01 is recharged in place of full talktime of rs 115.in message it showed clearly talktime of rs115 for recharge of rs 115.also that message vanishes as one closes the balance check.today i shocked when i called cc that it is plan for 10 days validity which was not shown anywhere in message.also it is came to know that many customers has same problem with same plan.in last month vodafone displayed rs 25 plan on website for 3G for one day validity.when i recharged it,could not activate packet data.also meantime that plan was disappeared on website.the modus operani of vodafone is now to give abrupt,vanishable information and collect money from customers.vodafone takes care that such a problematic plans dont come by sms which can be saved in inbox of cell phone.also these people will charge for call to cc on roaming to register the complaint.vodafone might under wrong impression that their plans do not creat any problem while roaming.i hope that being a multinational venture vodafone should not adopt wronpractices to mislead customer. also its my appeal that they should credit the balance with proper talktime to avoid further inconvience.

Vodafaone Network Issues:

Hi Team,

I have given n number of complaints regarding the network issues which i am facing in hyderabad (since 6 Months). This has never happened earlier, since 6 Months onwards i gave many complaints. Nothing happened till now. I have decided to change my network now before that i would like to tell the reason why?

After n number of complaints i never heard anything back from the team. Many of my friends and relatives from our area, more than 200 customers decided to change the network. so soon Vodafone would see many people changing their network.

If you are really Bothered take some action, if you thing its very less customers then vodafone would loss its bussiness and soon would face many issues in this competitive world.

Good Bye Vodafone.......


My Location: Vidyut Nagar BHEL MIG phase-II. Hyderabad.

My Contact: [protected] (Contact me if you have any updates or resolution on this).

Thanks

Sudhakar M.
s3.[protected]@gmail.com

Hi,

today , 28th September 2011, Wednesday at 11:28 am, i got a miss call from [protected], when i call back at this number, a person replied in mix language i.e. hindi punjabi. It came to my knowledge that call is from pakistan. i am concerned about how did the calling person got my number. I would appreciate it if you would look into this matter.

regards,
Amandeep Singh
[protected]

Since the 100 sms limit system has started, i have been keeping track of the number of msgs i am sending. However, money from my main balance got deducted due to msging and i lost 30 bucks before i realized it. When i called up Vodafone customer care to clarify the issue, they explained that we are eligible to send 75 to vodafone customers and 25 to other connections. Since the 25 msgs limit was crossed, i started losing the money. My point is, how am i supposed to know about this break up. i didnt receive any msg explaining the break up. It's Vodafone's responsibility. The customer Care guy said he would transfer me to his senior officer and i was left holding the phone for 30 whole minutes. Frustrated i hung up and called again. And nobody received my call. I was left waiting for 20 more minutes. I am at the end of my patience here.