Vodafone India Complaints & Reviews

I recharged a bonus card coupon of Rs.30 on 26th sept 2011 which entails me to receive 100 free mins of local vodafone to vodafone calling for 15 days. my mobile service provider is vodafone and my mobile number is [protected]. i did not receive the free mins. when i called the customer care they said that the free mins are reflecting in their system but due to technical problems i am unable to use the free mins and assured me that the service will be active in next 24 hours. It didnt work out. i went to the vodafone store at connaught place an dregistered my complaint.the number of the complaint was[protected]. after 48 hours i went back to them but they said that the complaint was not registered due to technical problems and re registered the complaint on 29th sept 2011. this time number is[protected]. even after 48 hours they are unwillng to come up with an answer.their nodal officer is not responding to the mail i wrote to her. her mobile number is also switched off. please help me to get justice in this case.

espected sir, I want full call list details of my phone number [protected] from last two month may and jun

I am continously facing the problem while i receive the call from my friend, I can listen there voice but they did not listen my voice..... There for I check my moblile twice from the mobile shop .... they check and told me that there is no problem of speaker in your handset, but there is a Network problem from your mobile card ... and i am using Vodafone Sim card since from 2007, I register my complaint many time at Vodafone customer care but there is no solution come yet.....I am using NOKIA 2310 handset so please help me asoon as possible.....

dear sir / madam
i jatinder bajaj and i port my brother's number from idea to your company for that i call 111 and they transfer my call postpaid department and the call me tell me about the 400 plan 1200 min to other include land-line no and 220 std min 1000 sms and also one V2V number free for calling . i yes okie, i will go this plan now when my number is activate i will come to know that plan plan is some thing differ which he tells me. that mean ur employee's provide wrong information to customer for sale and achieve there targets. now i need the solution of it.
options are for solution : -
1. hand written apologies letter from that person who provide me wrong information]
2. provide me the that thing which he told me
3. allow me port to other company without any 90 days waiting for porting


the porting number is[protected], postpaid mnp number 899918870000013606037.
port id is ... IP454687


complaint number [protected] registrar at Vodafone store, sarabha nagar market, Ludhiana at 6:22 pm help desk a date[protected].
i need solution of that why your company provide wrong information for sale. this 2nd time doing this your tell caller with me.
my other number also in Vodafone port[protected] your tell say recharge with 23 and your life time validate change in normal validate. i will do it then after recharge i see information about validate is show life time validate. after that i call 198 told i thing to them about the call etc. and my transferred to senior and told she apologies for it and refund the amount i said this not right a solution, you must take the action on that person after that she disconnect the call and block my number at 198 and 111 after 15 days my blocked number is open then again call at 198 to know about that complaint they said none complaint is here in your account. now check it. both number.

i hope my problem is d as soon as possible
with regards
jatinder bajaj
[protected]

Missed call with +92 code

Hi,
I got a call[protected]on 30 - SEP - 2011 around 9am.This ISD code is of Pakistan. I am really concerned about this call and want Vodafone to block any call from this number to my mobile.
The man (SHIRISH) who spoke to me said that I had won 25 Lakh jackpot in some silly Lucky Draw.... And asked me to talk to some Puja ([protected]).... When I gave a call to this no.. they tried to know my name.... I immediately suspected something was wrong and put down the phone... Please look into this matter.

I purchased a mobile postpaid connection on 5/9/2011 from a vodafone mini store in Lokhandwala, Andheri West. I was offered a plan which included 3G internet with 1GB free data usage. After speaking to a vodafone rep on the phone, I was told that it is not 3G, it is 2G. I would like to know why I was promised 3G and got 2G instead. I also have a signed document from the person who offered this plan which shows it was 3G that was told to me. Looking at this forum, it seems I am not the first person who has been lied to.

Regards,
Aman Dalmia

Dear Sir

myself deepak kumar and my Mobile No - [protected] converted from BSNL to VODAFONE.According to vodafone system in my no DND service is not activated but according to TRAI this DND service is activated. So you are requested to please remove this service from my number asap.

regds
Deepak Kumar
sonepat

MERA NAAM BHARAT C SAMNANI HAI. AUR MERA VODAFONE POSTPAID NO. [protected] HAI. MUJHE NAYA POSTPAID CONNECTION LIYE KARIB 2 MAHINE HUE HAIN. JAB MAINE NAYA CONNECTION LIYA THA TABHI MUJE NAHI BATAYA GAYA THA KI AAPKO KOI SERVICE FREE MIL RAHI HAI. AUR AUTOMATICALY FREE SERVICE MERE NO. SE JUD GAYI. (1) CALLER TUNE (2) MISSED CALL INTIMATION. YE DONO SERVICES 1 MAHINE KE LIYE FREE THI. EK MAHINE TAK FREE SERVICE KA MUJHE PATA NAHIN THA. KHUD HI ACTIVATE LAGI PADI THI. JAB MERA DUSRA BILL AAYA TABI VODAFONE KI TARAF SE MERE BILL ME IN DONO SERVICE KA CHARGE LAGAYA GAYA JAB MAINE VODAFONE COSTOMER CARE ME BAAT KI TO MUJHE BATAYA GAYA KI AAPKE NO. PER YE DONO SERVICES ACTIVATE HAI. TABHI MAINE UNSE KAHA MUJHE BATAYE BINA AAPNE SERVICE ADD KARLI AUR BILL ME CHARGES BHI LAGA LIYE.
AUR VODAFONE COSTOMER CARE KI TARAF SE KAHA GAYA KI YE AMOUNT AAPKO PAID KARNA PADEGA.
JAB MAINE KOI SERVICE ACTIVATE HI NAHI KARVAYI TO MAIN FALTU KE CHARGES KYON BARU. AAP APNE HISAB SE SERVICE ADD KARENGE AUR CHARGES LAGAYENGE AUR COMPLAINT KE BAAVJUDE AAP KAHENGE AAPKO AMOUNT BHARNA PADEGA.
YE TO GALAT HAI NA.
TABHI MAINE YE COMPLAINT KIYA HAI.
PLEASE MAHERBANI KARKE MERI COMPLAINT KA SOLUTION NIKALE.

THANKS & REGARDS
BHARAT C SAMNANI

Hi,
My subscriber number is +[protected] and I am in DND since long.
Despite this, I am getting calls from marketing agencies.
Regarding this I complaint to Vodafone and still its not stopped.
Here is the mail chain snippet

[protected][protected]
-Dear Mr.Shankar,

Thank you for your email dated 29-Sep-2011 about [protected].

We would like to inform you that the below concern on promotional calls being received even after placing your account on DND.

The same has been forwarded to the respective operator from which the calls are iniated and necessary action will be taken to stop the same going forward.

We would request your kind co operation while we solve the issue.

In case you need further assistance, please do call or email us. We'll do our best to help you.

Happy to help,
Annapurna

Vodafone Care
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax: +[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in

---- Original Message ----
From: shankar.[protected]@gmail.com
Sent: 29-Sep-2011 9:48:21
To: vodafonecare.[protected]@vodafone.com
Subject: Re: Reg DND for mobile no: [protected]

Dear Reckless,

It happened again! How useless your system is?

Customer Mobile No:Check Subject
Phone number from which the telemarketing call/SMS has originated:
[protected]
Date of complaint:See the history
Date of call/SMS:29/09
Time of call/SMS:9:37 AM
Verbal or writte (Content): Axis bank personal loan

Thanks,
Shankar.



On Wed, Sep 21, 2011 at 09:02, Vodafone Care
<vodafonecare.[protected]@vodafone.com>wrote:

> Dear Mr.Manickam,
>
> Thank you for your email dated 20-Sep-2011 regarding promotional calls
>
> At the outset we regret the inconvenience caused.
>
> We would like to inform you that the below concern on promotional calls
> being received even after placing your account on DND.
>
> Since we need to report this to the concerned department to take necessary
> action.
>
> We request you to provide the below mentioned details:
>
> Customer Mobile No.
> Phone number from which the telemarketing call/SMS has originated
> Date of complaint
> Date of call/SMS
> Time of call/SMS
> Verbal or writte (Content)
>
> In case you need further assistance, do call or email us, we will do our
> best to help you.
>
> Happy to help,
> Monica
> Vodafonecare
>
> Contact numbers
> For Enquiries : 111 or +91-[protected]
> For Complaints / Requests: 198 (toll free)
> Fax number : +[protected]
> E-mail : Vodafonecare.[protected]@vodafone.com
> Website : www.vodafone.in.
>
> ---- Original Message ----
> From: shankar.[protected]@gmail.com
> Sent: 20-Sep-2011 11:22:46
> To: vodafonecare.[protected]@vodafone.com
> Subject: Re: Reg DND for mobile no: [protected]
>
> Dear Aziz,
>
> You are registering this again and again.
> Kindly make sure that this will be the last time for this.
> From Sep 27th onwards I should not be receiving any promotional calls/SMS.
>
> Thanks,
> Shankar.
>
> On Tue, Sep 20, 2011 at 04:18, Vodafone Care
> <vodafonecare.[protected]@vodafone.com>wrote:
>
> > Dear Sir /Madam,
> >
> > This is with reference to Do not disturb
> >
> > We would like to inform you that Do not disturb is activated on your
> > Vodafone number and will come into effect in next 7 working days, all
> > promotional calls made from Vodafone and vendors of Vodafone will be
> stopped
> > .
> >
> > After 7 days from date of activation , all promotional calls from
> > telemarketing vendors will be stopped.
> >
> > However if you receive any promotional calls after 7 days then you can
> > provide the number to your service provider who in turn will report to
> TRAI
> > and necessary action will be taken.
> >
> > In case you need further assistance, please do call or email us. We'll do
> > our best to help you.
> >
> > Happy to help,
> > Aziz
[protected][protected]

i am using prepaid vodafone plan and after receiving a message after balance check i recharged with rs115 for full tallktime.after recharge i found that only rs 0.01 is recharged in place of full talktime of rs 115.in message it showed clearly talktime of rs115 for recharge of rs 115.also that message vanishes as one closes the balance check.today i shocked when i called cc that it is plan for 10 days validity which was not shown anywhere in message.also it is came to know that many customers has same problem with same plan.in last month vodafone displayed rs 25 plan on website for 3G for one day validity.when i recharged it,could not activate packet data.also meantime that plan was disappeared on website.the modus operani of vodafone is now to give abrupt,vanishable information and collect money from customers.vodafone takes care that such a problematic plans dont come by sms which can be saved in inbox of cell phone.also these people will charge for call to cc on roaming to register the complaint.vodafone might under wrong impression that their plans do not creat any problem while roaming.i hope that being a multinational venture vodafone should not adopt wronpractices to mislead customer. also its my appeal that they should credit the balance with proper talktime to avoid further inconvience.

Vodafaone Network Issues:

Hi Team,

I have given n number of complaints regarding the network issues which i am facing in hyderabad (since 6 Months). This has never happened earlier, since 6 Months onwards i gave many complaints. Nothing happened till now. I have decided to change my network now before that i would like to tell the reason why?

After n number of complaints i never heard anything back from the team. Many of my friends and relatives from our area, more than 200 customers decided to change the network. so soon Vodafone would see many people changing their network.

If you are really Bothered take some action, if you thing its very less customers then vodafone would loss its bussiness and soon would face many issues in this competitive world.

Good Bye Vodafone.......


My Location: Vidyut Nagar BHEL MIG phase-II. Hyderabad.

My Contact: [protected] (Contact me if you have any updates or resolution on this).

Thanks

Sudhakar M.
s3.[protected]@gmail.com

Hi,

today , 28th September 2011, Wednesday at 11:28 am, i got a miss call from [protected], when i call back at this number, a person replied in mix language i.e. hindi punjabi. It came to my knowledge that call is from pakistan. i am concerned about how did the calling person got my number. I would appreciate it if you would look into this matter.

regards,
Amandeep Singh
[protected]

Since the 100 sms limit system has started, i have been keeping track of the number of msgs i am sending. However, money from my main balance got deducted due to msging and i lost 30 bucks before i realized it. When i called up Vodafone customer care to clarify the issue, they explained that we are eligible to send 75 to vodafone customers and 25 to other connections. Since the 25 msgs limit was crossed, i started losing the money. My point is, how am i supposed to know about this break up. i didnt receive any msg explaining the break up. It's Vodafone's responsibility. The customer Care guy said he would transfer me to his senior officer and i was left holding the phone for 30 whole minutes. Frustrated i hung up and called again. And nobody received my call. I was left waiting for 20 more minutes. I am at the end of my patience here.

This is my third complaint for the same reason. On 20Sep 2011, My balance of Rs. 135 was deducted with no reason and both GPRS team and VAS team have no explanation. They kept sending me from one team to another. So, now they have not registered any complaint also for this case.

I need my money back and in this case, all the correspondence with Vodafone executive has not resulted in anything.

Kindly help me.

Dear Sir/Madam

I have taken a post paid connection [protected] from vodafone because i was already using one [protected] and on [protected] i have taken a free calling pack to call on [protected] and both the number bill was regularly paying the bill....But one day when i saw my bill of [protected] date 04.08.11 bill period:04.07.11 to 03.08.11 i found that i was wrongly billed on [protected] by the company and when i gone to their vodafone store at churcgate branch there were a waiting of almost 1 hr so i decided to speak to customer care. mean while vodafone had discontinued my services.

I spoke to the customer care agent 4m my primary number [protected] and explain him about him about the wrong bill of rs 500 on [protected]. and i told him that remaining amt. has been paid he ansure me that my services will get active in short time... but that was not happen and service of [protected] was dis connected even incoming also.

Since purpose of taking 2nd no([protected]) was to make 1 number ([protected]) free was now cancelled so i thought of doing portability. after that i used to get calls from vodafone for retaintion on my [protected] number i told then clearly about ny problem and every one has ensure me that they will definately send the waiver request and even i used to get call on [protected] number for making payment
of [protected] from billing/recovery dept. even one of the exe. had visited my mailing address and the ame thing i told to all of them that because of wrong bill i will not going to make the payment...and every body use to ensure me that they will get back to with my details and will waive off the amt.
But today after almost two month I got the letter an advocate,High Court regarding legal case if i dont pay the bill.

I need your assistance to get this resolve as they have mentioned amt.1754.95 with 18% of accrued int from the due date.

Pls assist.

Regards,
Sushil Rawat

sirmadam i have purchased 3g stick still the refund is pending had visited vodafone store complaint no [protected] in the complaint clearly me.comntions faulty 3g stick many emails done d.[protected]@gmail i got a call from vani marol branch on 21/09/2011 saying my problem will solved sorry for the trouble i have spent 1699 rs by cheque no 890047,dt 23.04.2011 when the vodafone store says its not working why is the co not refunding my money back.

SIR
I HAVE TRIED TO CHANGE MY PLAN BUT AS MINE IS A CORPORATE CONNECTION M UNABLE TO GET IT DONE.I HAVE MARKED THE MAILL AS WELL ON vodafonecare.[protected]@vodafone.com BUT HAS GOT NO REPLY...I WISH TO GET BLACKBERRY SERVICES AS WELL BUT THE GRAND TOTAL WILL BE ALOT AS M ON HCL175 PLAN THUS WISH TO HAVE SOME BETTER PLAN OR WISH TO CHANGE TO A AIRTELL CONNECTION AS THEY OFFER ME BETTER PLAN.
MOBILE NO.[protected]
ANUJ YADAV

There was a call from an unknown number namely - +[protected], and all of a sudden MY PHONE BALANCE VANISHED into thin air. My balance, I don't exactly remember, but it was around Rs. 50. I thank god that the balance was low, but WHY did that deteriorate? My balance now is Re 0.005, which is almost equal to Nil! My question to my telecom provider Vodafone is that does one charge all the balance for RECEIVING a call? And moreover I was not in roaming, that they could charge me. And the biggest thing, the call lasted for only 20 SECONDS! Please see to this! And as an advise for all, please DO NOT PICK PHONE CALLS from unknown numbers.

in Vodafone by dialing *777# they will show the present offers by seeing that i activated msg offer for 21 rupees and they that any msg to any network costs 1 paise but now they cost me 9 paise.

i requst vodafone not to cheat their customers

SIR JI mobile number [protected] [ JITENDRA KUMAR ]

this number recharge rs 152 my validity date 29/04/2012 but Apne hi validity date ko bada ya extend kar di gayi hai muje mere account ki validity 29/04/2012 kar di jaye
RS 152 KA RECHARGE MAINE 29/04/2010 KO KARVAYA THA JISKE HISAB SE VALIDITY NUMBER KI 29/04/2012 HONI CHAIYE
MERE ACCOUNT KE SAATH MUJ SE BINA PUCHE HI BADA DI GAYI JO MUJE ACCEPT NAHI HAI
MERE MOBILE NUMBER IS [protected] KI VALIDITY 29/04/2012 KAR DI JAYE