Vodafone India Complaints & Reviews

I received a call from [protected] on my phone number today. I was told that the call was from Kirti Nagar, Delhi Vodafone office and that I won Rs. 25 lakh in a Vodafone Lottery. He gave me the number of his "supervisor" in Worli, Mumbai office whose name was one Brijesh Balaji ([protected]). I was suspicious at the first call itself as the code was of Pakistan, but I still called back.
I am stating a detailed account of my conversation because this might be helpful for others from getting caught in such scams.
The so-called Balaji told me the lottery was nation-wide with prize money ranging from Rs 10,000 to Rs 50 lakhs. I kept inquiring about their genuineness and he said the lottery numbers had been flashing on TV for the past three days and they finally called me as they didn't receive any response to their TV flashes. I asked the TV channel and they said it was shown on Sahara One at sharp 9:30 pm. I asked if I can get details of the lottery on the Vodafone website or through Vodafone Care and he said the results were fresh and so they won't get updated anywhere yet. I asked why is this a Pakistan code and he said this was a routed number to their server and wasn't an international call. But it was evident that the call charges were according to ISD rates when I hung up.
"Balaji" asked me my account number so that they could transfer the prize money. I said I will collect it from Vodafone office but he said this was not possible as the money would be dispatch from a separate server or something like that. He finally gave me the option of giving my address so they could drop the cheque instead. I said that goes fine since I would have given my office address. He has told me to call tomorrow morning at sharp 9:00 am.
I even asked "Balaji to give me an alternate number of Mumbai since the network was hard to get through but he denied to give any personal numbers. I told him I will call him tomorrow morning at 9.
I obviously won't. But if someone at Vodafone is listening right now then please check the numbers that I mentioned and inquire into this issue. This is a serious issue where our personal numbers have been accessed from Vodafone database and we are receiving calls from Pakistan. If anything, I might get into some serious trouble as I consistently was in conversation with some unknown Pakistan number at 9:30 in the night and even spat out Rs. 120 on those calls. Please note that both the callers were conversing in Hindi, which was very fluent and sounded local.
Hoping for assistance from Vodafone since I observed other complaints with exactly the same issue.

Paranjoy
(I will share my Vodafone number personally if requested by Vodafone)

Hi
I got a miss call from a number [protected]. Without knowing that it might be an out of india, i called this number back. they talked in language which i did not understand and mentioned "Vodafone" once. although i did not understand. I talked to a friend and came to know that +92 is a pakistan code. I also read a warning on the Internet about such calls. I thought i would just file a complain and know what it was all about.

Thanks,

Sir, I'm a prepaid vodafone customer. I have recharge Rs.14 internet plan on[protected]. When the recharge Rs.14 internet plan no any use information msg by vodafone.After recharge internet paln use the internet.But low balance msg by vodafone. I chek balance, I'm shocked my balance Rs.-537.I'm call customer care & tell problem.But they were tell me i have lose balance for use the internet.But they tell me rong reasion & leave this problem.I have lose Rs.+46+(Rs.-537) & crrunt balance Rs.-537.They were not solved my problem.

Sir, i requested to you please help me.

SUNIL KUMAR
My Vodafone No. [protected]
email- [protected]@gmail.com

Hi,

I am using a vodafone number since Dec-2010. I had started facing some network issues since morning of 7th Sept 2011. I had called Customer Care to register a complaint but they gave me a fake assurance of 24 hrs than again for 48 hours for 4 days.
After 4 days today they are telling me that "
However, despite our best efforts towards optimization of the network, due to technical and other problems beyond our control, there could be certain points where indoor coverage may not be that good. This could be due to the presence of big structured buildings, as in your case.

Nonetheless, our network engineers have thoroughly investigated your complaint and have tried to find the possible solution under the circumstances. Maximizing and optimizing the network for an error free service is an ongoing activity of Vodafone.

Further. We would like to inform you that as per the feedback form our specialized Vodafone care team that the address is in weak indoor area, so that it is in under observation for the two months. Your service request number is [protected]." *Copied from their E-mail"
I had spoken to othere people in my neighbourhoob, they are also facing the same issue.

Vodafone is not caring to correct the problem whereas they are seeking time of two months to correct the problem.

Request you to please take this issue with appropriate authority in Vodafone and help to get a resolution.

Team Vodafone
Iam a vodafone user like lot of other disappointed ones.It hurts me to tell you how careless and how useless your customer services are including the ones handling your customer service departments.I have been using your black berry services from past 2 months and this month after deducting my account with 399 rupees which is a monthly plan my services were deactivated without any reason.i have had zillions of calls made to your customer numbers and have spoken to millions of your employees,and trust me none of them is good enough to be handling any position in a customer care department. even after so many calls and so many complaints logged my blackberry still isnt working.today i have visited your store in sector 19 chandigarh twice but all in vain.after all the complaints and all the days your company made me wait today i was told that by evening it should be working but in the evening when i called your customer care again i was told that they will have to send in the request again as the previous one dint have the details..i work in the service industry myself and a consumer and its complaint is of the utmost importance.in your company customer is not given any regards whatsoever.iam not sure if any of you is monitoring this but its high time you should.just making advertisements about your network and your speed and alot many other things dosent improve your service standards.If you boast of saying HAPPY TO HELP then your help should be able to resolve problems.when you are charging us money you should provide uninterrupted services.iam sad and really hurt that the industries that are suppose to be customer centric they are not able to cope with the demands,not even demands its just a requirement of proper service.if its too much to ask then i should ask you to close the company and sit at home.iam going to swith to airtel now cause i cant take any more nonsense of waiting and not getting any solution.

Snigdha Goswami
Chandigarh
[protected] prepaid

My Name Is Amitabha Das. My Vodafone Mobile Number is: +91 [protected].
This is under Chennai Circle Vodafone.

I had recharged the vodafone 3g Pack of 1250/- per month (which has got 5gb limit per month) on the date :[protected] time :- 6:55:27 a.m.
There was no connection since[protected] evening time. Today[protected] I had called up The Vodafone Customercare in the morning (approx. 8:45 A.M.) and they told me that I have negative balance of about -780/- rupee in my account. According to my record i hav still got abt 2 GB of data balance. And is is NOT yet One Full month from the time of recharge.

So i want my connection to be reactivated and my 3g data restored to my number: +91 [protected]. I would also want Vodafone to restore my talktime balance which i was having at that momment of about 200 rupees(approx).

This is the second time that I am facing such inconvinience again from vodafone. If this continues i would be forced to terminate vodafone's services and then shift the connection to some other Service providers such as Airtel or Tata or Aircel.

I am using vodafone postpaid sim card.
My Mobile number is [protected].
My bill due date is 30th every month. But i want to change my due date to 15th every month( From current bill, which is to be paid on 30th of this month).
I have already given a complaint to vodafone customer care and in vodafone store also, so please take it as a request and do it as early as possible.

Thanks in advance.

September 16, 2011
To,
The Manager/Chief Executive,
Customer Services
Vodafone Essar Ltd.
Mumbai

Dear Sir,

Sub : Complaint for disconnecting the Mobile no.[protected] permanently

This is with reference to the above, whereby my mobile no.[protected] has been said to have been permanently disconnected on my visit to your Vodafone gallery, Goregaon west branch.

I wish to tell you that this extreme action has been taken by your company since they do not have my supporting documents in their records. The documents have been submitted by me twice in the last year November 2010 and earlier also in your gallery.

I was not informed that such an extreme action will be taken except for an sms received 3 days ago to submit the documents. Being a professional it is impossible for me to attend to such things except on a Sunday since I am working. I had to specially come early on Friday since my mobile started giving the message of “Sim Registration failed”.

I have been your esteemed customer for the last 7 to 8 years from the time Vodafone was originally known as “Orange”. I have always enjoyed the pre-paid connection from the very beginning and had a balance of more than Rs. 3,500 on hand. This number has been circulated and known by everyone known to me from the very beginning. After 7-8 years of enjoying your services if I am informed that my documents are not in order with your company then I have to be informed properly for such default before such an extreme action is taken.

So the damage done to me by your extreme action of permanently disconnecting my number is both physical and mental. It is practically impossible for me to give a new number to everyone possible and there is also my prepaid balance loss of more than Rs. 3,500. I am just casually informed that neither I can get this number back nor will my balance be transferred to any new number as per company policy.

It is really discouraging to know that you have no proper system of informing your esteemed and old customers properly if there is any deficiency in their documents submitted and extreme action is taken without informing them and without any recourse. In my family we have about 6 vodafone numbers and have always enjoyed your services without complaints. This incident will really make us think again in the near future.

Please let me know what is the way out otherwise I will have to complain to the Consumer Grievance Cell and take legal action to recover my money and for the mental torture that your company has put me through.

Your early response in this matter will be highly appreciated and eagerly awaited.


Thanking you,

Yours faithfully,


Sarika Agrawal
An Aggrieved Customer

hi sir/mam,
This is vijay yadav from gwl
i want to say that i am holding the axis bank salary account in gwalior
but some one use my card no do the payment for pur/vodofone bill desk/mumbai/190811 in my account for rupees 190000rs appx.on 19/08/2011,21:35pm to 23:19 pm
i dont know the who is use my account. my account no is [protected] .
could you tell me who is use my account in this date pls give me reply for my mail id.

with regard
vijay yadav
mail id- [protected]@yahoo.com
mob.[protected]

To
The S.P., CBI, Bhubaneswar,

Respected Sir,

I have received a message from [protected] that I have been selected for redbull bonanza for an amount of 850000GBP. On enquiry from internet I come to know that this aforesaid mobile number is a vodafone number of New Delhi. Regularly this type of fradulet messages are comming from different mobile numbers.

Therefore I request your honour to kindly take necessary steps to protect public from these type of fradulent persons. With regards,

P.K.Patra

Hi

This is in reference to the below mail that i received. I was out of town for few months for which i did not check about these bills, when i am back to hyd now i contacted vodafone customer care from my airtel number by dialling [protected]. I used a set of options which did not ask me to select postpaid or prepaid but the call was transferred to a rep directly and when i gave him my numbers including my number i.e [protected] he told me the complete bills details and outstanding amounts, he also told me the reactivation process so i paid the amount and dropped the documents required and photos required and they said my number will be activated by evening, however it was not done so i called customer care from my same airtel number and used the same options and none of them will provide the information i want and they keep disconnecting the calls, when i called back again i was provided information stating documents did not get submitted and the numbers are under suspension mode, and when i asked for manager he disconnected the call, i spoke to Srikanth, Jay Prakash, Kishore, chary etc and all of them keep disconnecting when asked for manager, basically the line from these agents phone is getting transferred to their managers desk and their managers are disconnecting the call as the top management will check the agent call logs but not the managers, Mr Jay prakash abused me over the phone in telugu, Mr Kishore was shouting on me over the phone by raising his voice, so they disconnected the call again, I called back again and spoke to Pavan and he said he will put me to his manager and he kept me on hold and i was waiting on hold for 1hr 12mins. and nobody turned back. When i was interacting with these front line reps they are saying my manager is next to me and he said we will not provide any information and they say my manager said he will not speak. So if a manager is not ready to speak then why that manager is called himself to be a manager rather he can call himself to be a scary as they are scared to speak to customers. When i told Mr. Jay Prakash that if he abuses me i will write a mail to corporate team, he said ((GO WRITE, NUTHING WILL HAPPEN TO ME...DO WHATEVER U WANT)). So VODAFONE lemme tell you i wont do anything as i have better things to take care of, i would simply not pay the bill till i get apologies from these people who mistreated me, because they are sitting at their desk infront of computer to provide information but not to abuse customers, they are getting paid to provide support but not to misuse their mouth as they wish and as they want, I will not make the payment under any circumstances, As known VODAFONE customer service is different when it comes to support for prepaid and postpaid, they treat postpaid customers with lot of care as vodafone will get the money only after a person pays , if not they will have to use recovery methods by spending money which they dont want to, but when it comes to prepaid, customer pay upfront so they dont be bothered because they will already make the money so nothing much a customer can do...This is how vodafone works. I will publish this article in facebook, twitter and consumercomplaints board as well and will educate other customers how to make you people hang for bills from postpaid customers.

If you people send me legal notice, i care a damn for it, as i have my proofs and my call logs which can sue Vodafone. I can also take this legally in civil court

Regards

Vishal
From: LEGAL AP <Legal.[protected]@vodafone.com>
To: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
Sent: Thursday, 8 September 2011 5:06 PM
Subject: DEMAND NOTICE DATED:08.09.2011





DEMAND NOTICE DATED: 08.09.2011



Name : Mr. BANDELA VISHAL

Mobile No : [protected]

Account Number : 1.34168514

Balance : 6228/-



Dear Sir,



You have been our esteemed customer. We take pr id e in being able to serve you and have always strived to serve you better.

1. You are a subscriber of our cellular mobile network and you have been assigned, Account Number, Mobile Number and you have been using our cellular network.

2. You have been utilizing our cellular network and your outstanding amount due is Rs. 6228/- of your Vodafone cellular number as on date.

3. If the sa id amount of Rs.6228/- is not pa id within 5 days of receipt of this demand notice, we will be forced to file appropriate legal proceedings against you as deemed appropriate, for having utilized our cellular network and defaulting to clear the sa id sum of Rs. 6228/-.

We have tried to contact you over the past several days through several means to request you for the payment due. Unless you have already made the payment, kindly take out a couple of minutes to write a cheque OR money immediately and call the below number during business hours to have it collected.

We understand that you would not like us to take any legal action; we too do not like to take legal action against our customers. However, would you not agree that one needs to pay on time for the services used by one?

For any clarification or any enquiry in regard to the outstanding on your account you can contact: Ashwin Mishra on Mobile no [protected] Contact Mail id ashwin.[protected]@vodafone.com.

PL REPLY WITH STATUS AND ALSO PROV ID E YOUR PRESENT CONTANCT NO.

If you are not able to reach me OR Busy, please SMS me your Old default Vodafone mobile # and we will get back to you.

Please ignore if already pa id .

Yours faithfully,

For Vodafone Essar South Limited



CREDITS AND COLLECTIONS.

You can make the payment through the following options immediately

(1) Through online. Via CITI BANK OR ICICI BANK or registrar a a/c in VISABILLPAY .COM

Below is the procedure use this facility:

* Log on to the Bank's Website
* Log in to the Payment section
* Log in to Vodafone payments
* Enter the Vodafone Account Number (Account number to be entered without Decimals) and submit the same

(2) WSS (Web self Service) with the following banks. Login to www.Vodafone.in for WSS & the respective bank site for online payment

(3) Self Service Kiosks which are accessible 24 hours of the day 365 days of the year

(4) You can ask some of your Friend/Relative to make the payment in any Vodafone Store anywhere in India . By Cash/Credit Card towards your Vodafone A/c # mentioned above only.

(5) Also you can send the DD to the following address mentioned below. The DD Should be sent in favor of Vodafone A/c # mentioned above only.



Please confirm the payment Transaction details immediately to deactivate or reactivation your number.



Regards,

Thakur B Singh.

This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.

Mohit Verma <[protected]@gmail.com>
Requests to cut off Monthly Charges of Rs.343.39 of BlackBerry Prosumer Lite Plan of 25.08.2011 to 27.09.2011.
2 messages
Mohit Verma <[protected]@gmail.com> Thu, Sep 15, 2011 at 3:15 PM
To: vodafonecare.[protected]@vodafone.com
Cc: sushma.[protected]@vodafone.com, sanjays.[protected]@vodafone.com
This is to inform you that I am currently having a post paid connection no. [protected] of Talk Rs.299/- Hello Monthly Plan and I am regularly paying my mobile bill before last date. As mentioned in the above subject, the problem is that:-

1. Vodafone gave me Complimentary BlackBerry services of Rs.599/- per month free-of-cost on 29.07.2011 for One Month Only after my telephonic consent to a Female Customer Care Executive of Vodafone.
2. Vodafone made me a call in the morning of 25.08.2011 and asked me to continue BlackBerry services on my mobile number with cost and I gave my telephonic consent to continue BlackBerry Plan of Rs.299/- per month and Vodafone activated this plan on my BlackBerry phone on the same day.
3. In the evening of 25.08.2011 I made a call to the Vodafone Care number 111 to pointing out my problem of NOT WORKING my BlackBerry Services as I was unable to access my pre-activated 4 e-mail account as well as was unable to send and receive e-mails through my BlackBerry mobile phone and that time a male customer care executive told me that he is refreshing my e-mail addresses and after 5 minutes you can access your E-mail accounts as well all can be able to send and receive e-mails through my BlackBerry handset by doing a Hard Boot activity on my BlackBerry mobile phone. And I did the same but I the problem was not solved.
4. From 25.08.2011 to 07.09.2011 I made several phone calls (more than 60 calls) from my Mobile phone to Vodafone Care number 111 and Mr. Imran (Relationship Manager) on his number [protected] and repeatedly told them about NOT WORKING OF VODAFONE BLACKBERRY SERVICES on my mobile number [protected] but surprisingly none of them was able to solve my this problem..!!!!!!!!!!!!!
5. After getting frustrated in these 14 days from Vodafone I made a request to immediately remove BlackBerry Services from my mobile number [protected] to Mr. Imran (Relationship Manager, Vodafone) during our telephonic conversation on his mobile number [protected] on 07.09.2011.
6. After having the worst experience, I got my mobile bill through e-mail containing UNLAWFUL AND WRONG MONTHLY CHARGES AGAINST BLACKBERRY PROSUMER LITE PLAN AS GIVEN BELOW:-
FROM 25.08.2011 TO 27.08.2011 = 28.94
FROM 28.08.2011 TO 27.09.2011 = 299.00
BLACKBERRY FROM VF = 15.45
TOTAL = 343.39
7. It is requested you to deduct these Unlawful and Wrong Rs.343.39 from my Current Bill of Rs.1407.03 and issue me a Fresh Bill sothat I can pay Right Dues of my mobile bill no. [protected] of billing period 28.07.2011 to 27.08.2011 against my mobile number [protected].

An early action in the matter is requested.



Dr. Mohit Verma
Assistant Controller of Examinations,
Amity University, Uttar Pradesh
E-2, First Floor, Sector-125,
Noida-201303, G.B. Nagar, U.P.

Mobile No.: [protected]
Bill No.: [protected]
Relationship No.: 1.32612975
Bill Period: 28.07.2011 to 27.08.2011


Copy to:

1. Ms. Sushma Khanna (Nodal Officer)
C-48, Okhla Industrial Area, Phase II,
New Delhi - 110 020
Ph.No.[protected] [protected]/[protected]
Email- sushma.[protected]@vodafone.com
2. Mr. Sanjay Sawhney (Appellate Authority)
C-48, Okhla Industrial Area, Phase II,
New Delhi - 110 020 Ph.No. [protected]
[protected]/[protected]
Email-Sanjays.[protected]@vodafone.com
postmaster.[protected]@vodafone.com <postmaster.[protected]@vodafone.com> Thu, Sep 15, 2011 at 3:15 PM
To: [protected]@gmail.com
Delivery has failed to these recipients or distribution lists:

Vivekg.[protected]@vodafone.com
The recipient's mailbox is full and can't accept messages now. Microsoft Exchange will not try to redeliver this message for you. Please try resending this message later, or contact the recipient directly.

Sent by Microsoft Exchange Server 2007





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Vivekg.[protected]@vodafone.com
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Date: Thu, 15 Sep 2011 15:15:01 +0530
Message-ID: <CAOvVpZz-Yx8on3chUXjr2qs6pYdOWCv5y=[protected]@mail.gmail.com>
Subject: Requests to cut off Monthly Charges of Rs.343.39 of BlackBerry
Prosumer Lite Plan of 25.08.2011 to 27.09.2011.
From: Mohit Verma <[protected]@gmail.com>
To: <vodafonecare.[protected]@vodafone.com>
CC: <sushma.[protected]@vodafone.com>, <sanjays.[protected]@vodafone.com>
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Diagnostic-Code: smtp;550 5.2.2 STOREDRV.Deliver: mailbox full. The following information should help identify the cause: "MapiExceptionShutoffQuotaExceeded:16.18969:C0000000, 17.27161:[protected]C000000000000000000000000000000, 255.23226:9D000000, 255.27962:FE000000, 255.17082:DD040000, 0.26937:0E000000, 4.21921:DD040000, 255.27962:FA000000, 255.1494:2B0A0000, 255.26426:FE000000, 4.7588:0F010480, 4.6564:0F010480, 4.4740:05000780, 4.5721:DD040000, 4.6489:DD040000, 4.2199:DD040000, 4.17097:DD040000, 4.8620:DD040000, 255.1750:EC030000, 0.26849:0F010480, 255.21817:DD040000, 0.26297:0F010480, 4.16585:DD040000, 0.32441:0F010480, 4.1706:DD040000, 0.24761:0F010480, 4.20665:DD040000, 0.25785:0F010480, 4.29881:DD040000".



[protected] Forwarded message[protected]
From: Mohit Verma <[protected]@gmail.com>
To: <vodafonecare.[protected]@vodafone.com>
Date: Thu, 15 Sep 2011 15:15:01 +0530
Subject: Requests to cut off Monthly Charges of Rs.343.39 of BlackBerry Prosumer Lite Plan of 25.08.2011 to 27.09.2011.
This is to inform you that I am currently having a post paid connection no. [protected] of Talk Rs.299/- Hello Monthly Plan and I am regularly paying my mobile bill before last date. As mentioned in the above subject, the problem is that:-

1. Vodafone gave me Complimentary BlackBerry services of Rs.599/- per month free-of-cost on 29.07.2011 for One Month Only after my telephonic consent to a Female Customer Care Executive of Vodafone.
2. Vodafone made me a call in the morning of 25.08.2011 and asked me to continue BlackBerry services on my mobile number with cost and I gave my telephonic consent to continue BlackBerry Plan of Rs.299/- per month and Vodafone activated this plan on my BlackBerry phone on the same day.
3. In the evening of 25.08.2011 I made a call to the Vodafone Care number 111 to pointing out my problem of NOT WORKING my BlackBerry Services as I was unable to access my pre-activated 4 e-mail account as well as was unable to send and receive e-mails through my BlackBerry mobile phone and that time a male customer care executive told me that he is refreshing my e-mail addresses and after 5 minutes you can access your E-mail accounts as well all can be able to send and receive e-mails through my BlackBerry handset by doing a Hard Boot activity on my BlackBerry mobile phone. And I did the same but I the problem was not solved.
4. From 25.08.2011 to 07.09.2011 I made several phone calls (more than 60 calls) from my Mobile phone to Vodafone Care number 111 and Mr. Imran (Relationship Manager) on his number [protected] and repeatedly told them about NOT WORKING OF VODAFONE BLACKBERRY SERVICES on my mobile number [protected] but surprisingly none of them was able to solve my this problem..!!!!!!!!!!!!!
5. After getting frustrated in these 14 days from Vodafone I made a request to immediately remove BlackBerry Services from my mobile number [protected] to Mr. Imran (Relationship Manager, Vodafone) during our telephonic conversation on his mobile number [protected] on 07.09.2011.
6. After having the worst experience, I got my mobile bill through e-mail containing UNLAWFUL AND WRONG MONTHLY CHARGES AGAINST BLACKBERRY PROSUMER LITE PLAN AS GIVEN BELOW:-
FROM 25.08.2011 TO 27.08.2011 = 28.94
FROM 28.08.2011 TO 27.09.2011 = 299.00
BLACKBERRY FROM VF = 15.45
TOTAL = 343.39
7. It is requested you to deduct these Unlawful and Wrong Rs.343.39 from my Current Bill of Rs.1407.03 and issue me a Fresh Bill sothat I can pay Right Dues of my mobile bill no. [protected] of billing period 28.07.2011 to 27.08.2011 against my mobile number [protected].

An early action in the matter is requested.



Dr. Mohit Verma
Assistant Controller of Examinations,
Amity University, Uttar Pradesh
E-2, First Floor, Sector-125,
Noida-201303, G.B. Nagar, U.P.

Mobile No.: [protected]
Bill No.: [protected]
Relationship No.: 1.32612975
Bill Period: 28.07.2011 to 27.08.2011


Copy to:

1. Ms. Sushma Khanna (Nodal Officer)
C-48, Okhla Industrial Area, Phase II,
New Delhi - 110 020
Ph.No.[protected] [protected]/[protected]
Email- sushma.[protected]@vodafone.com
2. Mr. Sanjay Sawhney (Appellate Authority)
C-48, Okhla Industrial Area, Phase II,
New Delhi - 110 020 Ph.No. [protected]
[protected]/[protected]
Email-Sanjays.[protected]@vodafone.com

Sir
i want the details of this vodafone number [protected].He was an LIC agent.He cheated my husband.my husband was in dubai.he sent insurance premium through westernunion Money transfer to his Account.but he did'nt paid premium.thatswhy the insurance account is lapsed.We couldnot contact with him.Because he changed his number.I kindly request you to send me his details please....

Hi,
I would like to draw your attention for poor network of Vodafone at HAL-Korwa Township.

It is very trouble to find network of Vodafone in township outside the room or inside.
You people are advertise Vodafone like Hero in Mobile Communication, but as per our township people Vodafone is worst network. The person who had Vodafone SIM, they purchase one addition SIM for network may be of BSNL or Airtel.

I had complain along with my friend, many time to Vodafone customer-care (which is very had to connect)from 2009 onward but till now network is same , no improvement has done. You people are spending lot of money for advertisement, do something for poor networking.

It is my request look into the poor networking of Vodafone. In our township 1200 family are living, you should think of this.

Address of Township-
HAL-Korwa Township,
Thana: Munsiganj,
Post Office : HAL-Korwa,
Amethi-227412
CSM Nagar,UP

My detail are as –
Lakshman Singh
MobileNo.:[protected].
B-38,HAL-Korwa Township.

Dear Sir,

My name is Bhuvana, I have got disturbing call from. [protected] Vodafone number, Iam from police family, If i inform to my uncle means, big problem will come,

I request you to please help me about this and give me details of this number,

I hope you will clear the same.,

Thank you.,

Bhuva

I have received missed call from +[protected] on my phone No. [protected] , When i called back the person on the other side started off saying that " Your Vodafone number has been selected and you have won a lottery of Rs 25 Lakhs".. I immediately hung up the call as i understood that it was a SCAM call.

After searching on the internet i found out that the call was from PAKISTAN.

I am surprised as to how Vodafone can share sensitive information like telephone numbers to someone or some company in PAKISTAN.

I would like Vodafone to look into the matter immediately and make sure that this kind of information is not shared with any third party and too especially in PAKISTAN!!!

Ajay Sharma
+91-[protected]

Mr. Francis Xavier Fernandes
Mobile Nos- [protected] / [protected]
Goan Soc bldg, 4th Floor, Room No-41,
23, Tadwadi, J.S.S Road, Marine Lines-400002
Rashna N
Vodafone Essar Limited,2nd Floor,
Skyline Icon, 86/92, Andheri Kurla Road,
Marol Naka, Nr Mittal Industrial Estate,
Andheri East, Mumbai 400059
Subject: - Complaint regarding excess charging of amount for the month Jun-July 2011 as well as breaking of the mobile phone by vodafone staff @ Mulund (W) branch (Vasant Oscar location)
Dear Vodafone team,
I am writing to you in order to keep you updated that there is a lot of misappropriation happening in vodafone. I am carrying two numbers on vodafone mentioned above, and for couple of months starting June 2011 have been charged extra for the unbilled amount. I happen to activate GPRS on vodafone & got a new mobile through which the activation was done. At the same time was unable of the settings how to deactivate it if not in use. Unfortunately I was charged Rs.1448/- for the month June-July 2011 which I happen to pay &again in the month of July- August 2011 I was flashed with an sms of paying an amount of Rs.1490/- before which I stopped my vodafone GPRS service & started using other service provider. I happen to meet vodafone customer care people @ Vodafone store, Mulund (W) & was discussing about my concern. Those people asked for my Spice phone with the settings of internet which I told them that internet services do not work in this phone. But still on their insistence I handed over the phone to the customer care agent, she did some settings deactivation & asked me to switch off the phone & switch it on, but the moment I switched off my phone & tried switching it on it stopped working. And to add to the rudeness the customer care agent alleged said that I didn’t ask for your phone you only gave it to me in my hand to check the settings, which is completely false. Now my phone has completely stopped working & those people interestingly put up all the false allegations on me. When I happen to reciprocate them back they just apologized for the misappropriation happened, but there was no solution to it. Now I have deactivated my both the services which were in postpaid connections, and I am being charged Rs.1490/ for [protected] & rs.205/- for [protected] which I am not going to pay until and unless my phone is restored back. Vodafone customer people co-ordinating with us were Mr. Anirban, Mr. Rishi, Ms. Poonam & one more customer care agent who destroyed my phone. After much of communication those people said that I happen to pay Rs.1448/- on unused bill, but actually my used amount came to only Rs. 490/- or so, I have to ask you why am I been charged for the unbilled amount & not adjusted that amount in the next coming bill. When I visited the store & had heated argument with your people who are very rude they told me that this amount will be adjusted & after deducting you will have to pay Rs.1386, my phone which was destroyed was of Rs.2000/- which is completely gone now, who is going to bear the charges for it? Before visiting mulund branch I visited Sakinaka branch & asked the customer care official to forward me the itemized bill on my mailing address which is still not received from them. I had to take it from the vodafone site & found that I am been extra charged for using sms, to keep you updated I have already taken a plan of Rs.35 for sms services, then why am I again charged extra for it.
Finally concluding this email I have received lot of torture & my mental peace is at stake by getting calls from the vodafone people. Request you to take this matter in your hand & settle it positively. You may contact back on my alternate no[protected] & get it sorted out at the earliest. My bill date is 20th September 2011 @ I plan not to pay the amount for both the numbers until and unless this matter is sorted out or else I will be forced to take legal action against vodafone service providers (names mentioned specifically).
Thanks in anticipation.
Mr. Francis Fernandes
Mumbai- 400002

MY MOBILE NO.- [protected], (VODAFONE), I WAS SUBMIT THE SECURITY MONEY THROUGH - RECEIPT NO.- 80429 FOR CHANGE MY NUMBER IN POST PAID, BUT IT IS NOT HAPPEN THEN I REGISTER A REQUEST IN VODAFONE STORE (RAJIV CHOWK , NEW DELHI), SERVICE REQUEST NUMBER IS- [protected] , NOW THE VODAFONE EXECUTIVE (Mr. RAJAN ARORA) TALKING THAT IT IS NOT RETURN TO ME AND MIS BEHAVING WITH ME.

Dear Sir,

I am using Vodafone mobile service. I got ported to it from Airtel 2 months back. While filling up forms, I have requested to person that he, activate my internet service package for Rs. 199.
I kept using my mobile internet and end of the month found that I got bill of Rs.2768. Out of which approximately Rs[protected] has been charged for internet. When I am trying to complaint in Vodafone customer care, they are saying you have used internet and we can't take your complaint. It's not valid.
I know, I have used internet service. But

1. It's wasn't so premium service (like 3G or so ), I have been charged so much of amount
2. I have not been intimated that we are staring this high costly service for you? there were no confirmation call for this service to start.
3. If they have to start any default internet service, why they do not start minimal cost service OR something like Rs 199 package by default. Why default option has been deliberately is so costly.
For my inquiry for this, Vodafone customer executives are saying that it's by default for every one and not just for you.
If so is the case there must many scape goats like me who who used such high costly service and now Vodafone company is forcing them to pay it as they have used it.

This is fraud and definitely a fraud. Please look into this matter and save suffered customers like me and many more over there.

Thanks,
Nilesh

I am D K Tiwary. I took a mobile number in Jun 2010 ([protected]). Generally I am on roaming. Last month I found that my number was deactivated. I called the number from my other mobile and I found that the SIM card is allotted to someone else. I wonder how my number can be allotted to someone else. I doubt if my number is used by some anti social or anti national peace disturbing organisation.The matter needs to be looked into. I am lodging an FIR with police also. The natinal interest demands that mobile companies must take care that such incidents do not happen.

Thanks.