Vodafone India Complaints & Reviews

Team Vodafone
Iam a vodafone user like lot of other disappointed ones.It hurts me to tell you how careless and how useless your customer services are including the ones handling your customer service departments.I have been using your black berry services from past 2 months and this month after deducting my account with 399 rupees which is a monthly plan my services were deactivated without any reason.i have had zillions of calls made to your customer numbers and have spoken to millions of your employees,and trust me none of them is good enough to be handling any position in a customer care department. even after so many calls and so many complaints logged my blackberry still isnt working.today i have visited your store in sector 19 chandigarh twice but all in vain.after all the complaints and all the days your company made me wait today i was told that by evening it should be working but in the evening when i called your customer care again i was told that they will have to send in the request again as the previous one dint have the details..i work in the service industry myself and a consumer and its complaint is of the utmost importance.in your company customer is not given any regards whatsoever.iam not sure if any of you is monitoring this but its high time you should.just making advertisements about your network and your speed and alot many other things dosent improve your service standards.If you boast of saying HAPPY TO HELP then your help should be able to resolve problems.when you are charging us money you should provide uninterrupted services.iam sad and really hurt that the industries that are suppose to be customer centric they are not able to cope with the demands,not even demands its just a requirement of proper service.if its too much to ask then i should ask you to close the company and sit at home.iam going to swith to airtel now cause i cant take any more nonsense of waiting and not getting any solution.

Snigdha Goswami
Chandigarh
[protected] prepaid

My Name Is Amitabha Das. My Vodafone Mobile Number is: +91 [protected].
This is under Chennai Circle Vodafone.

I had recharged the vodafone 3g Pack of 1250/- per month (which has got 5gb limit per month) on the date :[protected] time :- 6:55:27 a.m.
There was no connection since[protected] evening time. Today[protected] I had called up The Vodafone Customercare in the morning (approx. 8:45 A.M.) and they told me that I have negative balance of about -780/- rupee in my account. According to my record i hav still got abt 2 GB of data balance. And is is NOT yet One Full month from the time of recharge.

So i want my connection to be reactivated and my 3g data restored to my number: +91 [protected]. I would also want Vodafone to restore my talktime balance which i was having at that momment of about 200 rupees(approx).

This is the second time that I am facing such inconvinience again from vodafone. If this continues i would be forced to terminate vodafone's services and then shift the connection to some other Service providers such as Airtel or Tata or Aircel.

I am using vodafone postpaid sim card.
My Mobile number is [protected].
My bill due date is 30th every month. But i want to change my due date to 15th every month( From current bill, which is to be paid on 30th of this month).
I have already given a complaint to vodafone customer care and in vodafone store also, so please take it as a request and do it as early as possible.

Thanks in advance.

September 16, 2011
To,
The Manager/Chief Executive,
Customer Services
Vodafone Essar Ltd.
Mumbai

Dear Sir,

Sub : Complaint for disconnecting the Mobile no.[protected] permanently

This is with reference to the above, whereby my mobile no.[protected] has been said to have been permanently disconnected on my visit to your Vodafone gallery, Goregaon west branch.

I wish to tell you that this extreme action has been taken by your company since they do not have my supporting documents in their records. The documents have been submitted by me twice in the last year November 2010 and earlier also in your gallery.

I was not informed that such an extreme action will be taken except for an sms received 3 days ago to submit the documents. Being a professional it is impossible for me to attend to such things except on a Sunday since I am working. I had to specially come early on Friday since my mobile started giving the message of “Sim Registration failed”.

I have been your esteemed customer for the last 7 to 8 years from the time Vodafone was originally known as “Orange”. I have always enjoyed the pre-paid connection from the very beginning and had a balance of more than Rs. 3,500 on hand. This number has been circulated and known by everyone known to me from the very beginning. After 7-8 years of enjoying your services if I am informed that my documents are not in order with your company then I have to be informed properly for such default before such an extreme action is taken.

So the damage done to me by your extreme action of permanently disconnecting my number is both physical and mental. It is practically impossible for me to give a new number to everyone possible and there is also my prepaid balance loss of more than Rs. 3,500. I am just casually informed that neither I can get this number back nor will my balance be transferred to any new number as per company policy.

It is really discouraging to know that you have no proper system of informing your esteemed and old customers properly if there is any deficiency in their documents submitted and extreme action is taken without informing them and without any recourse. In my family we have about 6 vodafone numbers and have always enjoyed your services without complaints. This incident will really make us think again in the near future.

Please let me know what is the way out otherwise I will have to complain to the Consumer Grievance Cell and take legal action to recover my money and for the mental torture that your company has put me through.

Your early response in this matter will be highly appreciated and eagerly awaited.


Thanking you,

Yours faithfully,


Sarika Agrawal
An Aggrieved Customer

hi sir/mam,
This is vijay yadav from gwl
i want to say that i am holding the axis bank salary account in gwalior
but some one use my card no do the payment for pur/vodofone bill desk/mumbai/190811 in my account for rupees 190000rs appx.on 19/08/2011,21:35pm to 23:19 pm
i dont know the who is use my account. my account no is [protected] .
could you tell me who is use my account in this date pls give me reply for my mail id.

with regard
vijay yadav
mail id- [protected]@yahoo.com
mob.[protected]

To
The S.P., CBI, Bhubaneswar,

Respected Sir,

I have received a message from [protected] that I have been selected for redbull bonanza for an amount of 850000GBP. On enquiry from internet I come to know that this aforesaid mobile number is a vodafone number of New Delhi. Regularly this type of fradulet messages are comming from different mobile numbers.

Therefore I request your honour to kindly take necessary steps to protect public from these type of fradulent persons. With regards,

P.K.Patra

Hi

This is in reference to the below mail that i received. I was out of town for few months for which i did not check about these bills, when i am back to hyd now i contacted vodafone customer care from my airtel number by dialling [protected]. I used a set of options which did not ask me to select postpaid or prepaid but the call was transferred to a rep directly and when i gave him my numbers including my number i.e [protected] he told me the complete bills details and outstanding amounts, he also told me the reactivation process so i paid the amount and dropped the documents required and photos required and they said my number will be activated by evening, however it was not done so i called customer care from my same airtel number and used the same options and none of them will provide the information i want and they keep disconnecting the calls, when i called back again i was provided information stating documents did not get submitted and the numbers are under suspension mode, and when i asked for manager he disconnected the call, i spoke to Srikanth, Jay Prakash, Kishore, chary etc and all of them keep disconnecting when asked for manager, basically the line from these agents phone is getting transferred to their managers desk and their managers are disconnecting the call as the top management will check the agent call logs but not the managers, Mr Jay prakash abused me over the phone in telugu, Mr Kishore was shouting on me over the phone by raising his voice, so they disconnected the call again, I called back again and spoke to Pavan and he said he will put me to his manager and he kept me on hold and i was waiting on hold for 1hr 12mins. and nobody turned back. When i was interacting with these front line reps they are saying my manager is next to me and he said we will not provide any information and they say my manager said he will not speak. So if a manager is not ready to speak then why that manager is called himself to be a manager rather he can call himself to be a scary as they are scared to speak to customers. When i told Mr. Jay Prakash that if he abuses me i will write a mail to corporate team, he said ((GO WRITE, NUTHING WILL HAPPEN TO ME...DO WHATEVER U WANT)). So VODAFONE lemme tell you i wont do anything as i have better things to take care of, i would simply not pay the bill till i get apologies from these people who mistreated me, because they are sitting at their desk infront of computer to provide information but not to abuse customers, they are getting paid to provide support but not to misuse their mouth as they wish and as they want, I will not make the payment under any circumstances, As known VODAFONE customer service is different when it comes to support for prepaid and postpaid, they treat postpaid customers with lot of care as vodafone will get the money only after a person pays , if not they will have to use recovery methods by spending money which they dont want to, but when it comes to prepaid, customer pay upfront so they dont be bothered because they will already make the money so nothing much a customer can do...This is how vodafone works. I will publish this article in facebook, twitter and consumercomplaints board as well and will educate other customers how to make you people hang for bills from postpaid customers.

If you people send me legal notice, i care a damn for it, as i have my proofs and my call logs which can sue Vodafone. I can also take this legally in civil court

Regards

Vishal
From: LEGAL AP <Legal.[protected]@vodafone.com>
To: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
Sent: Thursday, 8 September 2011 5:06 PM
Subject: DEMAND NOTICE DATED:08.09.2011





DEMAND NOTICE DATED: 08.09.2011



Name : Mr. BANDELA VISHAL

Mobile No : [protected]

Account Number : 1.34168514

Balance : 6228/-



Dear Sir,



You have been our esteemed customer. We take pr id e in being able to serve you and have always strived to serve you better.

1. You are a subscriber of our cellular mobile network and you have been assigned, Account Number, Mobile Number and you have been using our cellular network.

2. You have been utilizing our cellular network and your outstanding amount due is Rs. 6228/- of your Vodafone cellular number as on date.

3. If the sa id amount of Rs.6228/- is not pa id within 5 days of receipt of this demand notice, we will be forced to file appropriate legal proceedings against you as deemed appropriate, for having utilized our cellular network and defaulting to clear the sa id sum of Rs. 6228/-.

We have tried to contact you over the past several days through several means to request you for the payment due. Unless you have already made the payment, kindly take out a couple of minutes to write a cheque OR money immediately and call the below number during business hours to have it collected.

We understand that you would not like us to take any legal action; we too do not like to take legal action against our customers. However, would you not agree that one needs to pay on time for the services used by one?

For any clarification or any enquiry in regard to the outstanding on your account you can contact: Ashwin Mishra on Mobile no [protected] Contact Mail id ashwin.[protected]@vodafone.com.

PL REPLY WITH STATUS AND ALSO PROV ID E YOUR PRESENT CONTANCT NO.

If you are not able to reach me OR Busy, please SMS me your Old default Vodafone mobile # and we will get back to you.

Please ignore if already pa id .

Yours faithfully,

For Vodafone Essar South Limited



CREDITS AND COLLECTIONS.

You can make the payment through the following options immediately

(1) Through online. Via CITI BANK OR ICICI BANK or registrar a a/c in VISABILLPAY .COM

Below is the procedure use this facility:

* Log on to the Bank's Website
* Log in to the Payment section
* Log in to Vodafone payments
* Enter the Vodafone Account Number (Account number to be entered without Decimals) and submit the same

(2) WSS (Web self Service) with the following banks. Login to www.Vodafone.in for WSS & the respective bank site for online payment

(3) Self Service Kiosks which are accessible 24 hours of the day 365 days of the year

(4) You can ask some of your Friend/Relative to make the payment in any Vodafone Store anywhere in India . By Cash/Credit Card towards your Vodafone A/c # mentioned above only.

(5) Also you can send the DD to the following address mentioned below. The DD Should be sent in favor of Vodafone A/c # mentioned above only.



Please confirm the payment Transaction details immediately to deactivate or reactivation your number.



Regards,

Thakur B Singh.

This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.

Mohit Verma <[protected]@gmail.com>
Requests to cut off Monthly Charges of Rs.343.39 of BlackBerry Prosumer Lite Plan of 25.08.2011 to 27.09.2011.
2 messages
Mohit Verma <[protected]@gmail.com> Thu, Sep 15, 2011 at 3:15 PM
To: vodafonecare.[protected]@vodafone.com
Cc: sushma.[protected]@vodafone.com, sanjays.[protected]@vodafone.com
This is to inform you that I am currently having a post paid connection no. [protected] of Talk Rs.299/- Hello Monthly Plan and I am regularly paying my mobile bill before last date. As mentioned in the above subject, the problem is that:-

1. Vodafone gave me Complimentary BlackBerry services of Rs.599/- per month free-of-cost on 29.07.2011 for One Month Only after my telephonic consent to a Female Customer Care Executive of Vodafone.
2. Vodafone made me a call in the morning of 25.08.2011 and asked me to continue BlackBerry services on my mobile number with cost and I gave my telephonic consent to continue BlackBerry Plan of Rs.299/- per month and Vodafone activated this plan on my BlackBerry phone on the same day.
3. In the evening of 25.08.2011 I made a call to the Vodafone Care number 111 to pointing out my problem of NOT WORKING my BlackBerry Services as I was unable to access my pre-activated 4 e-mail account as well as was unable to send and receive e-mails through my BlackBerry mobile phone and that time a male customer care executive told me that he is refreshing my e-mail addresses and after 5 minutes you can access your E-mail accounts as well all can be able to send and receive e-mails through my BlackBerry handset by doing a Hard Boot activity on my BlackBerry mobile phone. And I did the same but I the problem was not solved.
4. From 25.08.2011 to 07.09.2011 I made several phone calls (more than 60 calls) from my Mobile phone to Vodafone Care number 111 and Mr. Imran (Relationship Manager) on his number [protected] and repeatedly told them about NOT WORKING OF VODAFONE BLACKBERRY SERVICES on my mobile number [protected] but surprisingly none of them was able to solve my this problem..!!!!!!!!!!!!!
5. After getting frustrated in these 14 days from Vodafone I made a request to immediately remove BlackBerry Services from my mobile number [protected] to Mr. Imran (Relationship Manager, Vodafone) during our telephonic conversation on his mobile number [protected] on 07.09.2011.
6. After having the worst experience, I got my mobile bill through e-mail containing UNLAWFUL AND WRONG MONTHLY CHARGES AGAINST BLACKBERRY PROSUMER LITE PLAN AS GIVEN BELOW:-
FROM 25.08.2011 TO 27.08.2011 = 28.94
FROM 28.08.2011 TO 27.09.2011 = 299.00
BLACKBERRY FROM VF = 15.45
TOTAL = 343.39
7. It is requested you to deduct these Unlawful and Wrong Rs.343.39 from my Current Bill of Rs.1407.03 and issue me a Fresh Bill sothat I can pay Right Dues of my mobile bill no. [protected] of billing period 28.07.2011 to 27.08.2011 against my mobile number [protected].

An early action in the matter is requested.



Dr. Mohit Verma
Assistant Controller of Examinations,
Amity University, Uttar Pradesh
E-2, First Floor, Sector-125,
Noida-201303, G.B. Nagar, U.P.

Mobile No.: [protected]
Bill No.: [protected]
Relationship No.: 1.32612975
Bill Period: 28.07.2011 to 27.08.2011


Copy to:

1. Ms. Sushma Khanna (Nodal Officer)
C-48, Okhla Industrial Area, Phase II,
New Delhi - 110 020
Ph.No.[protected] [protected]/[protected]
Email- sushma.[protected]@vodafone.com
2. Mr. Sanjay Sawhney (Appellate Authority)
C-48, Okhla Industrial Area, Phase II,
New Delhi - 110 020 Ph.No. [protected]
[protected]/[protected]
Email-Sanjays.[protected]@vodafone.com
postmaster.[protected]@vodafone.com <postmaster.[protected]@vodafone.com> Thu, Sep 15, 2011 at 3:15 PM
To: [protected]@gmail.com
Delivery has failed to these recipients or distribution lists:

Vivekg.[protected]@vodafone.com
The recipient's mailbox is full and can't accept messages now. Microsoft Exchange will not try to redeliver this message for you. Please try resending this message later, or contact the recipient directly.

Sent by Microsoft Exchange Server 2007





Diagnostic information for administrators:

Generating server: int.vodafone.in

Vivekg.[protected]@vodafone.com
#550 5.2.2 STOREDRV.Deliver: mailbox full. The following information should help identify the cause: "MapiExceptionShutoffQuotaExceeded:16.18969:C0000000, 17.27161:[protected]C000000000000000000000000000000, 255.23226:9D000000, 255.27962:FE000000, 255.17082:DD040000, 0.26937:0E000000, 4.21921:DD040000, 255.27962:FA000000, 255.1494:2B0A0000, 255.26426:FE000000, 4.7588:0F010480, 4.6564:0F010480, 4.4740:05000780, 4.5721:DD040000, 4.6489:DD040000, 4.2199:DD040000, 4.17097:DD040000, 4.8620:DD040000, 255.1750:EC030000, 0.26849:0F010480, 255.21817:DD040000, 0.26297:0F010480, 4.16585:DD040000, 0.32441:0F010480, 4.1706:DD040000, 0.24761:0F010480, 4.20665:DD040000, 0.25785:0F010480, 4.29881:DD040000". ##

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Date: Thu, 15 Sep 2011 15:15:01 +0530
Message-ID: <CAOvVpZz-Yx8on3chUXjr2qs6pYdOWCv5y=[protected]@mail.gmail.com>
Subject: Requests to cut off Monthly Charges of Rs.343.39 of BlackBerry
Prosumer Lite Plan of 25.08.2011 to 27.09.2011.
From: Mohit Verma <[protected]@gmail.com>
To: <vodafonecare.[protected]@vodafone.com>
CC: <sushma.[protected]@vodafone.com>, <sanjays.[protected]@vodafone.com>
Content-Type: multipart/alternative; boundary="[protected]b6e5604acf7bbef"
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Diagnostic-Code: smtp;550 5.2.2 STOREDRV.Deliver: mailbox full. The following information should help identify the cause: "MapiExceptionShutoffQuotaExceeded:16.18969:C0000000, 17.27161:[protected]C000000000000000000000000000000, 255.23226:9D000000, 255.27962:FE000000, 255.17082:DD040000, 0.26937:0E000000, 4.21921:DD040000, 255.27962:FA000000, 255.1494:2B0A0000, 255.26426:FE000000, 4.7588:0F010480, 4.6564:0F010480, 4.4740:05000780, 4.5721:DD040000, 4.6489:DD040000, 4.2199:DD040000, 4.17097:DD040000, 4.8620:DD040000, 255.1750:EC030000, 0.26849:0F010480, 255.21817:DD040000, 0.26297:0F010480, 4.16585:DD040000, 0.32441:0F010480, 4.1706:DD040000, 0.24761:0F010480, 4.20665:DD040000, 0.25785:0F010480, 4.29881:DD040000".



[protected] Forwarded message[protected]
From: Mohit Verma <[protected]@gmail.com>
To: <vodafonecare.[protected]@vodafone.com>
Date: Thu, 15 Sep 2011 15:15:01 +0530
Subject: Requests to cut off Monthly Charges of Rs.343.39 of BlackBerry Prosumer Lite Plan of 25.08.2011 to 27.09.2011.
This is to inform you that I am currently having a post paid connection no. [protected] of Talk Rs.299/- Hello Monthly Plan and I am regularly paying my mobile bill before last date. As mentioned in the above subject, the problem is that:-

1. Vodafone gave me Complimentary BlackBerry services of Rs.599/- per month free-of-cost on 29.07.2011 for One Month Only after my telephonic consent to a Female Customer Care Executive of Vodafone.
2. Vodafone made me a call in the morning of 25.08.2011 and asked me to continue BlackBerry services on my mobile number with cost and I gave my telephonic consent to continue BlackBerry Plan of Rs.299/- per month and Vodafone activated this plan on my BlackBerry phone on the same day.
3. In the evening of 25.08.2011 I made a call to the Vodafone Care number 111 to pointing out my problem of NOT WORKING my BlackBerry Services as I was unable to access my pre-activated 4 e-mail account as well as was unable to send and receive e-mails through my BlackBerry mobile phone and that time a male customer care executive told me that he is refreshing my e-mail addresses and after 5 minutes you can access your E-mail accounts as well all can be able to send and receive e-mails through my BlackBerry handset by doing a Hard Boot activity on my BlackBerry mobile phone. And I did the same but I the problem was not solved.
4. From 25.08.2011 to 07.09.2011 I made several phone calls (more than 60 calls) from my Mobile phone to Vodafone Care number 111 and Mr. Imran (Relationship Manager) on his number [protected] and repeatedly told them about NOT WORKING OF VODAFONE BLACKBERRY SERVICES on my mobile number [protected] but surprisingly none of them was able to solve my this problem..!!!!!!!!!!!!!
5. After getting frustrated in these 14 days from Vodafone I made a request to immediately remove BlackBerry Services from my mobile number [protected] to Mr. Imran (Relationship Manager, Vodafone) during our telephonic conversation on his mobile number [protected] on 07.09.2011.
6. After having the worst experience, I got my mobile bill through e-mail containing UNLAWFUL AND WRONG MONTHLY CHARGES AGAINST BLACKBERRY PROSUMER LITE PLAN AS GIVEN BELOW:-
FROM 25.08.2011 TO 27.08.2011 = 28.94
FROM 28.08.2011 TO 27.09.2011 = 299.00
BLACKBERRY FROM VF = 15.45
TOTAL = 343.39
7. It is requested you to deduct these Unlawful and Wrong Rs.343.39 from my Current Bill of Rs.1407.03 and issue me a Fresh Bill sothat I can pay Right Dues of my mobile bill no. [protected] of billing period 28.07.2011 to 27.08.2011 against my mobile number [protected].

An early action in the matter is requested.



Dr. Mohit Verma
Assistant Controller of Examinations,
Amity University, Uttar Pradesh
E-2, First Floor, Sector-125,
Noida-201303, G.B. Nagar, U.P.

Mobile No.: [protected]
Bill No.: [protected]
Relationship No.: 1.32612975
Bill Period: 28.07.2011 to 27.08.2011


Copy to:

1. Ms. Sushma Khanna (Nodal Officer)
C-48, Okhla Industrial Area, Phase II,
New Delhi - 110 020
Ph.No.[protected] [protected]/[protected]
Email- sushma.[protected]@vodafone.com
2. Mr. Sanjay Sawhney (Appellate Authority)
C-48, Okhla Industrial Area, Phase II,
New Delhi - 110 020 Ph.No. [protected]
[protected]/[protected]
Email-Sanjays.[protected]@vodafone.com

Sir
i want the details of this vodafone number [protected].He was an LIC agent.He cheated my husband.my husband was in dubai.he sent insurance premium through westernunion Money transfer to his Account.but he did'nt paid premium.thatswhy the insurance account is lapsed.We couldnot contact with him.Because he changed his number.I kindly request you to send me his details please....

Hi,
I would like to draw your attention for poor network of Vodafone at HAL-Korwa Township.

It is very trouble to find network of Vodafone in township outside the room or inside.
You people are advertise Vodafone like Hero in Mobile Communication, but as per our township people Vodafone is worst network. The person who had Vodafone SIM, they purchase one addition SIM for network may be of BSNL or Airtel.

I had complain along with my friend, many time to Vodafone customer-care (which is very had to connect)from 2009 onward but till now network is same , no improvement has done. You people are spending lot of money for advertisement, do something for poor networking.

It is my request look into the poor networking of Vodafone. In our township 1200 family are living, you should think of this.

Address of Township-
HAL-Korwa Township,
Thana: Munsiganj,
Post Office : HAL-Korwa,
Amethi-227412
CSM Nagar,UP

My detail are as –
Lakshman Singh
MobileNo.:[protected].
B-38,HAL-Korwa Township.

Dear Sir,

My name is Bhuvana, I have got disturbing call from. [protected] Vodafone number, Iam from police family, If i inform to my uncle means, big problem will come,

I request you to please help me about this and give me details of this number,

I hope you will clear the same.,

Thank you.,

Bhuva

I have received missed call from +[protected] on my phone No. [protected] , When i called back the person on the other side started off saying that " Your Vodafone number has been selected and you have won a lottery of Rs 25 Lakhs".. I immediately hung up the call as i understood that it was a SCAM call.

After searching on the internet i found out that the call was from PAKISTAN.

I am surprised as to how Vodafone can share sensitive information like telephone numbers to someone or some company in PAKISTAN.

I would like Vodafone to look into the matter immediately and make sure that this kind of information is not shared with any third party and too especially in PAKISTAN!!!

Ajay Sharma
+91-[protected]

Mr. Francis Xavier Fernandes
Mobile Nos- [protected] / [protected]
Goan Soc bldg, 4th Floor, Room No-41,
23, Tadwadi, J.S.S Road, Marine Lines-400002
Rashna N
Vodafone Essar Limited,2nd Floor,
Skyline Icon, 86/92, Andheri Kurla Road,
Marol Naka, Nr Mittal Industrial Estate,
Andheri East, Mumbai 400059
Subject: - Complaint regarding excess charging of amount for the month Jun-July 2011 as well as breaking of the mobile phone by vodafone staff @ Mulund (W) branch (Vasant Oscar location)
Dear Vodafone team,
I am writing to you in order to keep you updated that there is a lot of misappropriation happening in vodafone. I am carrying two numbers on vodafone mentioned above, and for couple of months starting June 2011 have been charged extra for the unbilled amount. I happen to activate GPRS on vodafone & got a new mobile through which the activation was done. At the same time was unable of the settings how to deactivate it if not in use. Unfortunately I was charged Rs.1448/- for the month June-July 2011 which I happen to pay &again in the month of July- August 2011 I was flashed with an sms of paying an amount of Rs.1490/- before which I stopped my vodafone GPRS service & started using other service provider. I happen to meet vodafone customer care people @ Vodafone store, Mulund (W) & was discussing about my concern. Those people asked for my Spice phone with the settings of internet which I told them that internet services do not work in this phone. But still on their insistence I handed over the phone to the customer care agent, she did some settings deactivation & asked me to switch off the phone & switch it on, but the moment I switched off my phone & tried switching it on it stopped working. And to add to the rudeness the customer care agent alleged said that I didn’t ask for your phone you only gave it to me in my hand to check the settings, which is completely false. Now my phone has completely stopped working & those people interestingly put up all the false allegations on me. When I happen to reciprocate them back they just apologized for the misappropriation happened, but there was no solution to it. Now I have deactivated my both the services which were in postpaid connections, and I am being charged Rs.1490/ for [protected] & rs.205/- for [protected] which I am not going to pay until and unless my phone is restored back. Vodafone customer people co-ordinating with us were Mr. Anirban, Mr. Rishi, Ms. Poonam & one more customer care agent who destroyed my phone. After much of communication those people said that I happen to pay Rs.1448/- on unused bill, but actually my used amount came to only Rs. 490/- or so, I have to ask you why am I been charged for the unbilled amount & not adjusted that amount in the next coming bill. When I visited the store & had heated argument with your people who are very rude they told me that this amount will be adjusted & after deducting you will have to pay Rs.1386, my phone which was destroyed was of Rs.2000/- which is completely gone now, who is going to bear the charges for it? Before visiting mulund branch I visited Sakinaka branch & asked the customer care official to forward me the itemized bill on my mailing address which is still not received from them. I had to take it from the vodafone site & found that I am been extra charged for using sms, to keep you updated I have already taken a plan of Rs.35 for sms services, then why am I again charged extra for it.
Finally concluding this email I have received lot of torture & my mental peace is at stake by getting calls from the vodafone people. Request you to take this matter in your hand & settle it positively. You may contact back on my alternate no[protected] & get it sorted out at the earliest. My bill date is 20th September 2011 @ I plan not to pay the amount for both the numbers until and unless this matter is sorted out or else I will be forced to take legal action against vodafone service providers (names mentioned specifically).
Thanks in anticipation.
Mr. Francis Fernandes
Mumbai- 400002

MY MOBILE NO.- [protected], (VODAFONE), I WAS SUBMIT THE SECURITY MONEY THROUGH - RECEIPT NO.- 80429 FOR CHANGE MY NUMBER IN POST PAID, BUT IT IS NOT HAPPEN THEN I REGISTER A REQUEST IN VODAFONE STORE (RAJIV CHOWK , NEW DELHI), SERVICE REQUEST NUMBER IS- [protected] , NOW THE VODAFONE EXECUTIVE (Mr. RAJAN ARORA) TALKING THAT IT IS NOT RETURN TO ME AND MIS BEHAVING WITH ME.

Dear Sir,

I am using Vodafone mobile service. I got ported to it from Airtel 2 months back. While filling up forms, I have requested to person that he, activate my internet service package for Rs. 199.
I kept using my mobile internet and end of the month found that I got bill of Rs.2768. Out of which approximately Rs[protected] has been charged for internet. When I am trying to complaint in Vodafone customer care, they are saying you have used internet and we can't take your complaint. It's not valid.
I know, I have used internet service. But

1. It's wasn't so premium service (like 3G or so ), I have been charged so much of amount
2. I have not been intimated that we are staring this high costly service for you? there were no confirmation call for this service to start.
3. If they have to start any default internet service, why they do not start minimal cost service OR something like Rs 199 package by default. Why default option has been deliberately is so costly.
For my inquiry for this, Vodafone customer executives are saying that it's by default for every one and not just for you.
If so is the case there must many scape goats like me who who used such high costly service and now Vodafone company is forcing them to pay it as they have used it.

This is fraud and definitely a fraud. Please look into this matter and save suffered customers like me and many more over there.

Thanks,
Nilesh

I am D K Tiwary. I took a mobile number in Jun 2010 ([protected]). Generally I am on roaming. Last month I found that my number was deactivated. I called the number from my other mobile and I found that the SIM card is allotted to someone else. I wonder how my number can be allotted to someone else. I doubt if my number is used by some anti social or anti national peace disturbing organisation.The matter needs to be looked into. I am lodging an FIR with police also. The natinal interest demands that mobile companies must take care that such incidents do not happen.

Thanks.

my no. [protected] , vodafone service very bad service , And not only earns , This office on or near it and some do not coustomer care , my connection postpaid connection , vodafone office, n coustomer care service very service

I have activated 3G network on my phone.beofre activating 3G i already had a 2g Mobile internet browsing activated on my phone.After knowing that the tariffs for 3G where to high i cancelled the 3G service from my phone and one more point is that i only activcated the services for 3g and havent put any prepaid Top upfor 3G service.so in this case the 3G should be Deactivaeted and 2G service should be reinstated but it is not done and My account Balance has been Debited now and then when i access Internet.i have Almost lost INR 250 Rupees since yesterday.I have also changed all the settings in the Phone as per the suggestions from the customer care and theyy have even said 3G service have been deactivated but its not.I dont know why these people are so reckless.

Hi, My name is Sanjay Dadlani, and a valued Vodafone customer for almost a year with cell phone number,[protected], and since the time I have purchased my new cell phone, I used to have Vodafone data plan of INR 111/- which is now grandfathered. The same plan now is available for INR 147/- Now, this is what the problem I faced: During evening, September 09, 2011, I have my recharge for the Internet done by someone else, and I got a text about the activation of the plan. Normally, it takes just 4 hours to get the Internet service activated on my cell phone. However, this time, it didn't. Next day, Septemer 10,2011, I came home in the morning, finish up my night shift, and called up Vodafone's customer service number 111. Connected the representative in there. THE NAME OF THE REPRESENTATIVE AT THE DOMESTIC CALL CENTER WAS PARTH PAREKH. I called at about 8 o'clock in the morning. I mentioned him the issue I was facing that the Internet service which I subscribed for is still not on. He asked, which plan did you subscribe? I said INR 111 first, unaware of the fact that it is changed to INR 147. He said, there is no such plan. Within 30 seconds, I got it confirmed, and told him. Its not INR 111. It is INR 147. Parth: Toh tumko pehle bolna chahiye tha na, ke 147 ka hai. Me: I got it confirmed now, it is 147. So.. Parth: Nahi, par tumko pehle bolna chahiye tha. Me: Alright! I don't want to discuss anything with you, just transfer the call to the manager. Parth: aise thodi na hota hai. yaha par koi manager nai hai. Agar tumko meri complain karni hai 198 par call karo. I called the 198 number, and it is of no use. Now, I called once again, 111 and got connected to the other rep., Ashwin R Patel. He told me that he is sending me GPRS settings. I just need to save it, and it will be up and running. I asked him about 3 times, what if it doesn't work. Is there another way, I can send some code as a text message to any particular number to receive the settings and get it working. He said, "No rest assure. It will be received and it is active from our end." I got the settings, installed it, and still my Internet is NOT ready to use. I have checked my cell phone, and all the settings are activated, but the signal for Internet which it should show, is not coming up, and Internet is not yet active. That's the first time, I'm facing such a great issue with Vodafone cell phone service. I must say, Vodafone has expanded to a great extent that it doesn't bother about the small customers. Though, it is No. 1 in maintaining the resistency of the network, it doesn't care about the customers who want the issue to get sorted out. When they ask for help, what they get is just the rudest behaviour at the customer service centers. To be very honest, the first time in my life, a customer care representative has talked to me in such a way. "Idea" never dealt with suchaway.. I think, I have to reconsider the service provider, I have chosen. A BIG MISTAKE which I have done by switching to Vodafone. Still, I will give 48 hours to Vodafone, to see if they can sort out my Internet issue, and with a nice justification of the rude behaviour at the customer service department. If not, then for sure, Good bye, FOREVER!!!!

This is with regards to the below email already sent to the Nodal Officer of Vodafone and no replies being recieved till now.

Please look into the matter and help.

from - Rajeev rajeev.[protected]@yahoo.com
to -Gurpreet.[protected]@vodafone.in,
[protected]@vodafone.in

cc -prashant.[protected]@gmail.com,
customercare.[protected]@vodafone.in,
[protected]@vodafone.in

date - Thu, Sep 1, 2011 at 6:58 PM
subject- Ref: - Complaint and request wrt Data card number [protected]- Parshant Singh
mailed-by - yahoo.com
signed-by - yahoo.com

Dear Gurpreet Ji,

Warm greetings to you!

I’m writing this mail to you on behalf of my brother, Mr. PrashantSingh who is using Vodafone Data card (3G enabled) number [protected] with Rs850 monthly plan. We have tried all possible means to resolve this issue.However, we have a feeling and an experience that without your intervention, therecan hardly be anything positive expected.

The matter is as follows: -

My brother, Prashant was using this connection for the lastone month. His work involves too much o[censored]sage/ data/ internet and he isconsidered to be one of the most efficient employees of his esteemedorganisation, KOTAK MAHINDRA BANK and its HR Team.

He had to do something urgently and when he was working on hiscomputer on the 27th August 2011night, the internet connection suddenly failed. He immediately calledthe customer care executive and tried finding out what went wrong. He wasinformed by the executive that he hadn’t paid his bill and so, his connection hasbeen barred. He was also told that he needs to pay Rs 756. 09 (which is thebilled amount, and for which he hadn’t received the bill at his residence- INSTEADHE RECEIVED THE BILL ONLY ON THE 29th AUGUST 2011 )to settle the billand get his connection restored. He panicked but kept his cool as he is part ofthe HR Team and knows all the aspects of handling customers. He kept onrequesting the customer care executive to allow him the usage till morning. But,his request was denied saying, ‘This will not be possible until and unless youpay your dues’.

Prashant went to Vodafone Outlet in Patparganj on the 28th(Sunday), Delhi and deposited Rs. 750 immediately in order to restore the connection.The cashier gave him a receipt and he was informed by the executives atVodafone store that his connection will be restored in next two hours time and thatthey have forwarded the service request to the concerned Vodafone team. Noneof the executives told him that he needs to pay more for any billed or un-billedusage.

Prashant came back to home relieved but to his surprise hecouldn’t get connected to the internet even after 3,4,5 or 6 hours. He againcalled Customer Care number and again he was on one occasion and the other misleadsaying, this is prepaid department and this is post paid department and so onand so forth. He was also asked to call from a postpaid number, anotherVodafone number, some other non- Vodafone number or a landline number. He was againnot provided with any help but an assurance that his request has been forwardedto the concerned department. Even, till this time he wasn’t informed anythingon the payment amount- billed or unbilled. He was given a Service RequestNumber 2206675 at 12:30 am on 29th Aug 2011 but nothinghappened. He could still not use his connection despite of regular attempts to resolve this issue.

The last bill (Billing period- 24th July to 23rdAugust 2011) Prashant got in his name clearly mentions amount ‘due on orbefore 11th September 2011 is 756.09 Rupees.’ Despite ofsubmitting Rs 750 on the 28th, his connection hasn’t been restoredso far and he is struggling with his internet connection.

I, on his behalf called Vodafone customer care from my cellno[protected] to find out what’s wrong with the connection and I was informed that Prashant has not paid theunbilled amount which is INR 2700. I was shocked to listen to this as thisinformation wasn’t passed on by any of the executives or the Vodafone Store inPatpargunj, New Delhi to Prashant. There is certainly a lapse on the part ofthe company and its officials in not providing the correct informationon time.

We don’t understand that, when the bill was paid on the 28thof August 2011 why has the following happened: -

i) Why was Prashant not informed of his unbilledusage?
ii) Why did no one try to contact him on hisalternate phone number?
iii) Why wasn’t any letter in hard copy sent to hisresidence?
iv) Why is the bill collected at all the stores/ counters,but information is available only on the select outlets or Okhla address?
v) Without any such prior information, why was hisinternet connection barred?
vi) Why has no one tried to assist Prashant byrestoring his connection- be it the customer care, the Vodafone store official,etc.
vii) Why and how did the charges of Rs 2700 came whenthe internet connection actually stopped working from 27th night?There doesn’t seem to be a possibility of such payments being credited to hisusage/account in three days when he hasn’t downloaded any movie, any softwareupdate, etc. (billed period 24th July- 23rd August amount756.09, the time o[censored]sage after the billed period is only 4 days in which theredoesn’t seem a possibility o[censored]sage of internet connection to the tune of Rs2700).
viii) Lastly, why is a customer forced to run frompillar to post in depositing the bill while the sales representatives visitcustomer’s residence to offer the connection?

In the overall process, we have felt that Vodafone isn’tconcerned about customers but intends just to increase its customer base andearn profit. From a company like Vodafone, which uses the tag line ‘Happy toHelp’ such a behavior and deficiency in services cannot be expected. Itseems and has given us a feeling that 3G Tag line ‘Faster, Smarter, Better’ isonly used while selling the connection, but not towards its services, training its customer care officials and on its after-sales support. We are also notvery happy with the services and the speed during day hours.

We haven’t got any support from the customer care officialsor Vodafone store executives towards sorting this issue so far, the connectionstill remains barred. The repeated requests have failed to gather any momentumand generate any concrete action.

The mental agony which Prashant is undergoing is in no wayjustifiable. He has always been an active and responsible citizen of thecountry who abides by existing laws, rules and regulations of the country andthe company, etc. very well. He certainly deserved and deserves a bettertreatment from Vodafone.

Please look into this matter. We will appreciate your kindconcern towards this.

We will also be available for any further discussion orcorrespondence in this regard.

Many thanks in advance,

Regards

Rajeev Narayan
FOR PRASHANT SINGH
Cell No- +[protected]

PS:- Prashant is using cell phone number +[protected], theCorporate Connection provided to him by KOTAK MAHINDRA BANK and can be directlycontacted on this phone. He is also ready to contribute and cooperate towards resolvingthis issue at its earliest. In case his phone is not reachable, you can call on my phone number[protected].