Vodafone India Complaints & Reviews

Dear Team,

I have a corporate mobile connection from Vodafone.I have been using my number([protected]) since June 2009 and to my shock ,in the month of June-July cycle bill of 2011, Vodafone charged me an amount Rs 35516.25 for gprs blackberry services which I have not used..For the last two years my bill has never reached such an amount and nor have I used such services till date.

However , for my verification and rights as a customer I wanted to cross check the details for which I am charged and the services downloaded on my handset. Unfortunately, Vodafone has provided me with a report which only mentions the time and duration of the services amounting to Rs 35516.25 as shown in the bill.This does not help me in any way to check or verify.It does not provide with the exact details of the services downloaded. It is not justified on Vodafone”s part to charge someone this amount without any details provided.If it is a billing error, it should be sorted out since I have never used such service son my handset till date.My past records for the last two years show sthat i have never used such services,nor have my bill reached that amount. Vodafone is only trying to cheat and mentally torture a customer just for earning that extra money

Also Vodafone goofed up with my change o[censored]nlimited blackberry plan from 499 to 599 and imediately this bill was charged with this huge amount ,ideally the bill should be reduced further since the 599 is an unlimited plan.

I have spoken and exchanged mails to the Vodafone officials , Stalin M([protected]) and Vaishali Shinde however to no avail. Mails have also been exchanged with Sujana Kanal and Ruplai Dhumal from Vodafone Care, their nodal officer, Zillah V([protected]), It is mentally harassing for a customer to be charged with such an amount for services which have not been used nor has any details been provided to the customer.


I have already spoken to their customer care to register a complaint many a times, however they have refused to register my complaint saying they cant take down my complaint as the corporate office of Vodafone will sort out the issue and refused to give me a number for the same.I spoke to someone named Rajni at Vodafone care who ultimately said she cant take my complaint.


I would like to register a complaint against vodafone Mumbai, since I am not willing to pay such a huge amount for services which I have not downloaded and nor have been provided the exact details by the telecom operator .

Am aware that billing errors do happen in telecom operators and Vodafone should reverse the bill since they cant provide the exact details and basis my past history of two years.

Plese consider my plea and file a complaint against them

Regards
Indrani sarma
[protected]

sir, I purchased data card on11 may2011 from vodafone store (fort market, mumbai) no. [protected]. representative of vodafone said this plan is unlimited usage for rs.699/- per month. But after one month they send bill for rs. 2424.69/- vide bill no.-[protected]. and deactivate my data card on same day without any information.when i contacted customer care , said that i have crossed unlimited plan which i dont understand the meaning o[censored]nlimited. Telecom company are always making fool and try to cheat the customer. There aim is to sell the product by any means and thereafter they start threatening and harrasing the customer please take action.against vodafone company.and warn that this should stop immediately. If possible recomend for cancelling their liecence.
THANK YOU SIR.

sir ,
my balance on my phone dated 10.09.2011
has been deducted . hello tunes service has been activate without my concern and rs 55 balance has been deducted please deactivate ths service and refund my balance back soon
Nitish kaushik
[protected]

Sir, after N number of times my complain is pending of receipt of poor signal at naliya airforce my mobile no [protected] even my friends , my collegues are facing the same problem all of them felt that vodafone is bluffing the customers by providing low signal and if my speech is on n number of times it gets cut off in one minute please see the matter is solved at u r level

Dear Sir,

A few months back I had complained in this forum regarding getting calls from vodafone Bangalore. Today again I received a call from them asking for a person called Abdul. I asked the concerned operator to connect me to his senior. A lady by name Mamata answered me. I have explained her everything that I am getting these calls to me since 2 years and I have nothing to do with Abdul. In my last complaint I clearly mentioned everything about me. I am an ex-serviceman in the evening of my life. Disturbing me with unsolicited calls is a crime for which Vodafone has to answer. If I still I get calls then I am liable to file a suit with the concerned regulatory body in this regard.

Hope you will do the needful in this regard.


Thanking you, Yours faithfully,

Suresh Joshi [protected]

I sent an MNP request (Porting Code: VM475835) to port out of vodafone on 31 August 2011. I received a call from the executive a few hours later asking why I wished to port out. I explained that I find my basic rental of 250 too high and the data plans are steeply priced compared to other servers. The executive offered a not-much-cheaper 199 rental plan, albeit with higher calling rates. When I said it didn't seem to make much sense to me ("Do you really think you're offering me something better--evaluate yourself!"), he said "Ma'am, can I please call you back?" and hung up without my approval, without offering anything valuable, without even touching the data plan offerings. He obviously did not call back.
I visited the vodafone store the same day (my second visit) and explained the situation to the executive, who said this happens sometimes, but the MNP department would definitely get back, that it stretches over a week at times. It's over a week now, I have received no call.
I visited the store to inquire about the status after a week (my third visit) much to my dismay that it's shut every Thursday (I thought they claimed to be Happy To Help 24*7*365!).
Disappointed about wasting precious work hours, I called 111 for the MNP status; the executive said "Ma'am you need to deactivate your current plan before you port out". "But what's the status of my request?" "Ma'am you need to deactivate your current plan before you port out". "Must I stay without a connection until I'm connected to another server or until you promise to follow up (but don't)?" "I apologize Ma'am but that's the procedure." No update on the porting request, just non-sensical expertise. The executives on 111 receive no training whatsoever, certainly do not know what they speak and outright get on your nerves with their foolish replies.
I visited the store this morning (yet again), and as expected the status of the request showed "CLOSED" (because a call had been made to me...so what if he said he'd call back but didn't). How CAN my request be closed if it hasn't even been opened, let aside be addressed or solved? How CAN such a huge company resort to cheap tricks to jostle customer requests? What a sorry state! The executive has promised to send a "STINKER" regarding this.
I know not what will come of the "STINKER", whether I would have good riddance from the server, whether the executives at back office would ever be trained before attending live calls, whether I would receive cheaper plans as promised to me this morning, but I know for sure how telecom companies stress customers to the point of absolute frustration and helplessness! The system totally disgusts and I wonder why no action is taken for the inconvenience caused.

An absolutely distressed and unhappy over-ten-years-loyal-to-vodafone customer!

I am tired of receiving messages from unknown numbers about weight lose, property and all.
i m receiving messages took midnight while i am filing complain to customer care of Vodafone they are putting my phone on hold and after 4-5 minutes my phone automatically get disconnected.
they are charging for customer services and still no output.
As numbers availble on TRAI webite i am trying to call nodal officer and appellate authority out of 4 numbers 2 are not in service([protected], [protected]), 1 is always out of coverage area ([protected])and 1 is always busy ([protected]).

please suggest who can help me.

thanks,
hemant

binesh munambath thazha
thanneer panthal house
puthuppanam po
kozhikode ,pin -673105
phone no [protected]


complaints,

1, i lost my mobile with vodafone Sim no [protected],and i have an active complaints on cyber cell, so i like to cancel my lost Sim card,activation as soon as possible, for prevent miss use my number
2, from vatakara vodafone store gave new duplicate Sim card on[protected] ,but still its not activate,i contact vodafone customer care and make complaints,but no progress still,last complaint no is[protected]
3, this Sim i have more then 100rs talk time n 90rs vodafone to vodafone call reduce offer and 25 rs for
all call talk time by sec pulse, so i cannot use this facilities within the time of interval they give
4,i am working in merchant navy and for CDC renewal i gave this number for contact me, so i could not receive any information if they call me,so it will be a problem for my job,

i contact vodafone store again ,they give another duplicate Sim card on[protected],but still this also not activate, so i could not able to receive any important calls

i am kindly requesting you to take an immediate action to activate my vodafone number, if its not possible vodafone is responsible for my money i put in this Sim and my important calls

submitted document : 1 photo, passport copy

Sim number - HLR[protected]
MOB NO- [protected]



WITH REGARDS
BINESH.M.T

Vodafone has bad/ poor network connectivity and sometimes no connectivity at my residence at Spaghetti CHS, Sector 15, Kharghar, Navi Mumbai (Maharashtra).
I have been putting up complaints for last one & half year but there is still network connectivity problem.
Vodafone network technician visited the area twice and found network problem.
I tried with different handset but nothing changed.
I have made many complaints and made many calls to Vodafone for the problem.
Even my company have written many complaints to Vodafone.
But there is no improvement in the network connection/ signal strength.
Its irritating and hopeless whenever the mobile phone do not get connectivity when needed or gets disconnected many times during the calls........
And most funny thing is that Vodafone never calls back and makes status review or commitment.....
They simply say...work is in progress for upgrades/ improvement for last one & half years....
Can Vodafone write to me with detail action plan to resolve the issue and give commitment with the date?

Narendra

Today 08 09 2011 I hv received missed call from no. [protected] at 12:58pm & no. [protected] at 8:54 am on my mobile no. [protected]

Dear sir,

I am using the number [protected] since 2-3 years but all of sudden number got deactivated and now that number has alloted to some other customer. I am getting Bank Passwaords and other personal information SMS from my frriends who dont know my number alloted to the other one.

I am facing a problem, I contacted the Vodafone care through mail, now they are saying that i didnot recharged minimum amount. at the time of taking connection they didn't say this thing? and also If it is prepaid why this restriction to be made?

And for making recharge also they have deactivated my number and contacted so many times to vodafone care but they never responded and now again alloted other one without any intimation to me?

How is it possible without giving any intimation to customer the same mobile no alloting to other customer.

Please sir, Taken a very severe action against them?

Regards,
Suresh Babu

Here is a copy of my email i sent to vodafone:

Hi there!


Let me tell you that I have been your loyal customer for I don’t know how many years now. But I guess all good things come to an end. The o nly reason why I am taking time and composing this email is in the hope that there would be someone in Vodafone who is bothered about what the customer feels.

This began around 6 months back when I realized that my bill is slightly on the higher side. I called up customer service a couple of time and they offered me some new “plan” that would ease my situation.

Needless to say, the so called plans did not really lower my bill as I was expecting them to. I then went back and scanned through the PDF file(bill). At this time my looked thus:

Plan: Family Plan
Group leader number: 98*******77
Add-on number1: 98*********66
Add-on number2: 98*******14
Add-on number3: 99*******89


You wouldn’t believe the number of times I cursed myself when I noticed the Add-on Number3(99********89) in my bill. This was a number that I had not used in years and I was paying Rs500 + against this number every month!! None of the customer service executives I had spoken to ever bothered to mention this, not surprising as Vodafone was busy making money at my expense.

I then went to the Vodafone store in Mira-road , Mumbai to get the number suspended. After a day or two, Azeem from your retention department reached me. He said that basis my usage, it would be advisable for me to move the numbers out of the family plan and get individual plans for all the numbers. He said that he will move the 99*******89 number to a very low end plan and I can use the number whenever I want to in the future. He was kind enough to tell me that I could reach him in the future if I have any issues related to billing with Vodafone.

I agreed to him and then when I checked after the next bill date, realized that the bill on 99*******89 again came to around Rs.300 +. Please note that this is with absolutely no usage on the number! I tried to all Azee, the retension executive from Vodafone to check on this. He heard me about calmly and then told me that he will get back to me.I kept calling Azeem for the next two days, he just refused to take my call or call me back.

I then visited Vodofone store at Panvel, to suspend the 99********89 number. I met Saagar who so busy talking to a colleague about his luch plans that when I told him that I want to suspend my number, he casually asked me to give an application in writing. He did not even bother to ask why I wanted to suspend the number! I was aghast at this attitude from Vodafone. I quietly wrote an application(was written on a blank paper given to me by Saagar; later on, I realized that there is a form for this) and left the store with the assurance that the number will be suspended.

After a week, I called your voice customer service, to be informed that the 99*******89 number is still active! I got back to the Vodafone store at Panvel, Navi Mumbai and I could not find Sagar that day. I met Sameer this time. He heard me out , took my request to cancel the number and gave me a slip with the reference number.

I called your voice customer support on the 30th of Aug to be told that a new bill has been generated for 99*******89 and this time I owe Vodafone Rs, 299/-!! I spoke with Amit and he was adamant that I will need to pay the bill altought there was no usage again!

Not knowing what to do or where to go, I visited your Vodafone store in Panvel to seek some clarification. I find Sagar!! Extremely ill-manned and with no regard to the horrendous experience I was going through he sat down and heard me out. Bu the time I was done talking to him, I had lost all my patience and my temper. He was absolutely blank in his responses and at times rude as well.


I am done with Vodafone and I cannot handle this anymore. I humbly request you to suspend the following numbers which are currently on me:

98*******77
98*******66 and
99*******89


I know your company would not be affected at all with the huge customer base that you. One thing is for sure, I would not recommend your service to anyone anymore.

Please excuse me for making you go through a lengthy email.

Regards,

Princy Mackollil.

Hello there,

I've had a nightmare experience since I opted to go for Vodafone data card. I purchased a Vodafone datacard (No: [protected]) on 5th of February (for Rs. 1600/-) and was promised speed of minimum140 KB/sec but the download speed never crossed 5 KB/sec on a fresh install of Windows XP protected with AV. I contacted Vodafone customer service multiple times and went directly to Vodafone store thrice to report this but received NO REPONSE WHATSOEVER.

Finally I decided to return the device which has given me only hassles but nothing else. I returned the datacard on February 28th at Vodafone Store Perambur (Paper ills road) and was told that refund will take 2-3 months to be processed. I waited for 4 months and then walked into the Vodafone store where I surrendered the datacard in the month of July. The irresponsible Vodafone female representative said that they are processing there were 2 more refunds that they are processing together and it may take a month. I walked again to Vodafone store in August having not listened from them but the female Vodafone rep who took the refund request was on leave that day and no otherscould attend me on my query.

Until now, there hasn't been a single call from Vodafone about the status of refund process but instead an advocate called me regarding non-payment of Vodafone bill for three months . The Vodafone datacard was almost unusable while I was in possession of, and surrendered it to them 20 days later I purchased but Vodafone charges me 3 months of Internet usage and sends a legal notice for non-payment. I felt what is this and is there something I can do to take action against Vodafone for the blunder that they have done to me???

Kindly look into this complaint.

Regards,
Ganesh

dear sir,
through your authority, i would like to lodge a complain against vodafone In for regular Uninterrupted service provided by it apart from this it has also deducted my balance
after making several complains their customer care executives has deactivated IVR.
details:
today[protected] i had intended for a e-recharge of rupees 14 for internet pack,
they deducted the same amount from my account but didn't activate the service and they are also not connecting me to their representatives.

therefore i request you to look after the matter and kindly inform me about the same through my mail id mentioned below.


thanks

suraj bhan
[protected]
[protected]@yahoo.in

I had got a port id from vodafone VM 465367 valid till[protected] but havnt recieved a call yet so i might shift to reliance cdma which is offering calls at .30 paise local & std currently i m using another no of reliance for which i m happy with thier network & mainly the call rate which no operator can give i.e .30 ps std & local only hav to recharge 1 time which is valid for lifetime not like vodafone telling to recharge 24 rs monthly vodafone has a 23 rs bonus card in chennai in which calls r at .30 ps std & local with lifetime validity if vodafone comes up with that in mumbai then i might keep both my nos active with vodafone only [protected] / [protected] & i hav many relatives whom i suggested for vodafone say 12 nos for which they can change the operators if i tell them to do so pls call at [protected] pls see that it is solved

I have taking a new post paid conection from vodafone store at vadodara. for this i have provide all supporting document in the name of Pradeep Kumar Gupta, 13/34 Gujarat Refinery township vaodara but at the time of first biiling of my connection i found that it is in the name of Sandeep Gupta.

For this i have complanint on vodafone store and on vodafone care. they change my name for future corosspendense but they not issue my revise bill in the name of Pradeep Kumar Gupta.

For this i have call on vodafone care and go to vodafone store serveral time but i am not getting response form there.

please provide me assistance in issue revise bill in name of Pradeep Kumar Gupta.

Regards,
Pradeep Kumar Gupta
Cell no. [protected]

Dear Sir ,

मेरा मोबाइल नं-[protected] है मै अपने नं- पर हमेशा इंटरनेट GPRS97 पैक इस्तेमाल करता हूँ मेरी पिछली GPRS97 पैक 4Sep2011. को समाप्त हुई थी उसमे 150 mb Balance भी बचा था और मैंने 4Sep को ही एक नई GPRS97 पैक रात 8:00pm को रीचार्ज करवाया था लेकिन अभी तक वो सुविधा एक्टिवेट नहीं हुई है और साथ ही मेरे बैलेन्स से 40:00 रुपए भी कट दिये गए, और -12:00 रुपये का insufficient balance भी बता रहा है जिसकी वजह से मेरी service barred कर दी गयी है । इस बात को लेकर मैंने कस्टमर केयर मे बात भी की पर अभी तक कोई उचित जानकारी मुझे नहीं दी गयी। जो भी बातें बताई गयी वो सब एक दूसरे से बिलकुल भिन्न थीं ।

धन्यवाद ।

Abhishek Singh
851-Avas vikass Faizabaad pin-224001
Mob-
[protected], [protected]




5sep 20011 को 20 रुपए का topup फिर करवाया गया जो सारे पैसे काट दिये गए अभी भी मेरे फोने को insufficient balance की वजह barred रखा गया है ।
और ये सब 4sep से चालू हुआ है जब से मैंने gprs 97 पैक रीचार्ज करवाया है ।

Kolkata
6th Sep,11.

A vodafone store executive Debopriyo(Mob[protected]/[protected] from the Vodafone Store- Howrah, Kolkata had collected my documents for a postpaid connection on 2nd Sep,11 and gave me a SIM with no: [protected]. I was assured to get the SIM activated by midnight of 2nd Sep but the same is not done yet even after numerous reminders.

I am at a fix and am unable to continue to day to day activities because of the same.


Regards,

Santosh Kumaar Panda
+[protected].

Sir,
iam namburi lenin kumar s/o n.janardhanarao having acc in ICICI branch khairatabad from 5 years .
35000 transaction was happend from my acc by using cheque num-420469 at Habsiguda Icici bank , on 29th aug 2011 without my notice . when i went to the bank to check, the cheque is having 7 singns to match my signature and the guy who came to draw has singned my signature infront of banker by showing his id proof , banker blindly passed the self cheque without taking his id or any details from the person .when i approached banker he shown me those vedio clippings and said the guy is muslim who came to withdraw cheque and signed on ur name , that was mistake from their side the girl who sat at that place is 8th mnth pregnant her father met with accident when she was accepting that cheque, so please wait for one week we will give ur amount back,again after 5 days they called me asking me to file police case & do your further proceedings so kindly help me in this fraud transaction happend from my account with the help of banker.my contact num [protected] .
Regards
Lenin

Its being 11 months i am waiting for my refund from VODAFONE

As discussed with voda fone has agreed to refund my money and gave me this
SR#[protected] its being 11 months I am still waiting for my refund.

Gaurav Sharma
[protected]

[protected]-------
I bought USB Vodafone K3570-Z/K3571-Z ([protected]) on 27/11/10 as per
the information from store it's a 3G USB stick along with number
([protected]). And this will be activated in 3 days It means on 29th it
will be activated.

(29/11/10) Monday

On 29th Nov I got a verification call informing there will be another
physical verification at my place. Field officer informed me that I need
to go to Dwarka store as they have keyed incorrect information. I have
called helpdesk 111 I got a response we will not be able help you as the
number is not activated.

(30/11/10)

I went to Dwarka store and Ajay (Manager) has confirmed that they did some
mistake from there end as this will be activated today and gave me his
number [protected] in case i have any issue.

(01/12/10)

It was still not activated so i called that number but the number was
switched off. So I have called helpdesk 111 same response we will not be
able help you as the number is not activated.

(02/12/10)

I have checked it again but it was still not activated so I have called
helpdesk 111 same responses we will not be able help you as the number is
not activated.

(03/12/10)

I again went to Voda fone store in dwarka to return this devise but staff
(Ajay) started shouting on me. As per him it is activated on 02/12/10 at
12 PM. when i asked him can you please check this for me as I don't want
to come again and again. He asked me to get my laptop. What if the user
have desktop. When I have asked for manager as per Ajay he is on leave
and no one knows when he will be back. When i have asked for his number i
got an answer that we are not supposed to share numbers. I got this TELL
us page and I wrote the below mail on Friday

(05/12/10)

I got a call on Sunday from ROHIT after understanding this issue He asked me to return the devise at the same store and i did on the same day and got SR#[protected]... after that I have not received any call when I
have tried his number it was switched off.

and after 2 months one fine day after writing lots of mails and droping lots of msgs on vodafone website i got a call that vodafone will refund my money,its being 11 months I am still waiting for my refund.

PLEASE HELP !!!!