Vodafone India Complaints & Reviews

Please go through the attached details and continue mail received from Vodafone. Actually We have send the request to change my earlier plan DLF CUG 249 to DLF CUG 99 as per attached details and trail mail. It was activated on 03.08.2011 as per confirmation mail received from Vodafone (attached). In DLF CUG 99 plan the uses of Vodafone mobile connect is Rs. 199/ for unlimited usage. But at the time of billing Vodafone has charged the GPRS uses as per our old plan DLF CUG 249. Also on my request vodafone peoples have told this charge o[censored]nlimited uses @ Rs 199/ will be activated on 03.09.11. We have send the attached details of confirmation date of plan change then vodafone peoples have told that VMC was not activated. If you go through no where it was mention to activation of VMC. I have confirmed by other office college they have not send any seperate request for activation of VMC. Now further you have reply me repeated answer but no conclusion.
I don’t know why you people are manipulating the same things. I am sending continue mail about this issue and I need proper justification not repeated answer.

I HAVE SERIOUS GRIEVANCES AGAINST VODAFONE MOBILE SERVICE PROVIDER----DESPITE COMPLAINING SEVERAL TIMES THEY HAVE FAILED TO RESOLVE THE ISSUE[protected]INSTEAD THEIR CUSTOMER CARE EXECUTIVES ARE EVASIVE---DONOT REGISTER THE COMPLAINT AND KEEP PASSING ON THE BUCK----

HERE I ENUMERATE THREE INSTANCES WHERE ILLEGAL DEDUCTIONS HAVE BEEN DONE:-



1) Shabby gprs service and resultant fleecing of customers
vodafone offers internet daily pack with 40 mb download limit for 4 rs
/Day and also 10kb/10paise volume based plan ( which is quite
expensive I.E for 40 mb it will come to 250rs apx. In volume based
plan)
I on 18/8/2011, sms *444*5# to activate 4rs/Daily internet pack at 7
am-----no confirmatory message regarding the pack activation was
received ----neither I was helped by their complaint helpline 198 on
this issue
I sent an sms ‘use’ to 144(gprs toll- free number regarding usage
balance for gprs customers)----message came u have 41150kb usage to
use till 19/8/[protected]I again sought clarification from 198 complaint
helpline regarding activation(as this type of message can come only
after activation)---the personnel were clueless and rude ----I was
told----“if the usage is available use it---pack might have been
activated’’
I again sent an sms ‘use’ to 144(gprs toll- free number regarding
usage balance for gprs customers)---- just to confirm----again message
came u have 41150kb usage to use till 19/8/2011.
Reassured I used internet , to my horror after using the net for 10
minutes my balance dropped from 43.524 to 31.724 rs ----net loss of
11.80 rs for 1156kb usage under volume based plan(this I was informed
when I lodged the complaint with 198 complaint helpline)
I requested for 4rs/Daily 40 mb pack, was given the impression by
vodafone personnel and the reply to sms ‘use’ to 144(gprs toll free
number regarding usage balance for gprs customers)---that pack might
have been activated ,,but above instance highlights how I was cheated
in the garb of daily internet pack, I was billed on the basis of
volume based plan.
For 1156 kb usage under daily internet pack 4rs had been sufficient, I
was billed 11.80 rs ,all due to inefficiency of vodafone personnel and
deceptive nature of vodafone sms
why internet pack was not activated in the first place?no satisfactory
answer despite repeated requests
why on an sms ‘use’ to 144(gprs toll free number regarding usage
balance for gprs customers))----message came u have 41150kb usage to
use till 19/8/2011?—this I tried 10-12 times—before making use of
internet----no satisfactory answer despite repeated requests

2) on 8/9/[protected]on switching on my number (which was switched off) my balance dropped by rs 3 from 8.9 to 5.[protected]

an unsolicited unwarranted flash qiuz service is going on at my mobile phone-----

as per 198 complaint helpline i was told that by accident u would have replied to the quiz questions resulting in deduction[protected]which i am not sure as i just switched on the phone on reaching delhi----

i told him(198) to stop this unwarranted value added service of flash qiuz to which he said it was by default active

he could not lodge the complaint for this 3 rs deduction-

3) AGAIN ON 20.9.[protected]an unsolicited callertune service was activated on my phone number without my consent -rupee one was deducted before it was deactivated[protected]
complaint helpline 198 refused to lodge the complaint

this arbitrary deductions and rudeness of their personnel has harassed me a great deal---and cause unquantifiable mental trauma and monetary losses

please help

sandeep mehta
[protected]

Dear sir,

I recharge my mobile [protected] (Vodafone) with sum of Rs.222.00 through ICICI Net banking on 21.09.2011 with bill No. BIL/[protected]/Mobile recharge Vodafone and third party OXYGEN. But my mobile was not recharged.

my Mail ID: aravind.[protected]@gmail.com

Kindly do the needful.

Am having one vodafone prepaid sim card ([protected]) where i was using my internet on my computer and recharge my sim @Rs.98/- (2GB) for 30 days.

I recharged my internet pack on 8th September, 2011 and suddenly i got one sms on 19th September, 2011 12:32am that i have completed my free browsing limit. I also had some Rs.25 in my account. I have stopped browsing my net after 30 minutes once i get the sms from their end. But morning when i tried to checked my mails, i can't able to access my internet. So i have checked my balance and found my balance amount has been deducted from my account and moreover i got shocked when i saw my balance was showing - (minus) Rs.99.79.

So I request to put this complaint against Vodafone (Assam) asap.

Thanks.

Jeet Saikia,
Dibrugarh (+91 [protected])

Dear Sir


my name v.palanikumar i purchased vodafone datacard and sim
datacard automatic disconnect and low speed
i visited vodafone store in r.s puram coimbatore
then they told that sim problem
ok i purchased new postpaid datacard number:[protected]
same problem continue
compliant in vodafone store ,customercare,nodal officer,applate
i sent a more compliant in mail and phone call no replay in nodal office
no replay
i spoke nodal officers in tamilnadu swetha ,sruthi
tamilnadu nodal telecalling team customer behaviour is very worst
please solve datacard problem or refund the cash

Thanks&Regards

v.palanikumar

ph:[protected]

I have been a Vodofone (TN) customer (Mobile # :[protected] for more than 10 years starting from the period when it was known as BP US West. Been having a very challenging time with Vodofone in the last six months. The episode started off when our company had submitted all proof of documents thrice as per TRAI, the Officer at the Vodofone Store (R.S.Puram, Coimbatore ) did not understand the procedure / documentation of Limited companies, disconnected the line arbitarily without any request from our end when all payments and documentation was in order. As it was a number that was being used for 10+ years and I was about to leave overseas on a business trip I was left with no alternative but to seek the help of another Vodofone store. The Vodofone store at Saibaba Colony, Coimbatore informed that they would re-issue the connection on a personal name as it would be easier to process. They charged an activation fee of Rs.550/- along with Rs.6999/- for my Black Berry. For reasons known to them the connection could not be activated on the personal name and they stated that they would revive the connection in the old ID but wanted a deposit of Rs.5000/- which I promptly paid on the spot. In total I had paid Rs. 12,549/- for already an existing connection. Inspite of paying Rs.12,549/- the connection was not activated and I was told the same would be up and running in 24 hours. My office kept on following up for 4 days but nothing happened. I was left without a phone and had to leave overseas and was assured that the phone would work. For over 4 weeks the phone did not work and on my return to the country the same state existed. On visit to Vodofone Saibaba colony store, I was informed that the line would get activated in 48 hours, it did not happen due to some technical issue with Black Berry services. After a couple of visits the line got activated.
In the mean while they served me a bill of approx Rs.2300 for a period when I did not use my BB and insisted on payment although I had paid Rs.6999/- as advance rental for the BB , they also charged me for the internet though it was packaged with the BB Plan. I had no option but to pay the money and then resolve it later just to retain the number. The subsequent month the problem did not get resolved and the served another bill for approx 2250/- which included BB charges for the month and Internet charges without adjusting for any past payments. Again was left with no option but to pay just to retain the number. By now , more than Rs.17500/- was paid for a actual usage of less than Rs.3000/-.
Inspite of several visits to Vodofone store, the issue remained and I was always told everything is handled and next month bill would be in order.
In the firstweek of September, my phone was disconnected without any notice and I get a call from their Payments team stating that my bill has exceed Rs.14,500+ and I need to immediately pay up if my line has to be activated otherwise the number would not be available. I rushed to the Vodofone Saiababa colony store and checked with the helpdesk, the person insisted that my usage was only Rs.450/- and there is enough balance and I need not pay. The line got activated back after 8 hours. The next day again the line was disconnected and a SMS was sent stating that I should pay up Rs.16,850/-. I was left with no option as I had a series of overseas client calls on the number but to immediately pay up Rs.16,850/- so as to make the line live. The line got activated after 6 hours. By now Vodofone had taken over Rs.34,000/- for an actual usage of less than Rs.4K. The very next day the line was disconnected with an SMS stating that Rs.6850/- had to be paid.

As there was no resolution coming from Vodofone store, I decided to pay up Rs.6850/- and then take up the issue with the Nodal officer. By now the total amount paid to Vodofone in four months was in excess of Rs.40,000/- when the actual bill is less than Rs.4000/-.

The worst part has been the attitude of Vodofone Customer care team. I have been repeatedly requesting for an appointment with their Nodal officer for the last 11 days over telephone and email. I have been made to talk to four different individuals who would always say they would get back but nothing would happen. This includes the Regional Customer Care Manager and Sr. Nodal Desk people. The sad part is I was told that I need to go to Chennai to meet their Nodal officer , when I requested them to send me an email with address and time for the meeting at Chennai nothing has come in yet. The fact is Vodofone's Nodal office for ROTN (Rest of Tamilnadu Circle other than Chennai) is located in Coimbatore as per Vodofone's website and TRAI's website lists the Nodal office for this Circle as Coimbatore. The Executive's mindset the customer can be fooled and if repeatedly ignored customers would give up. Yes, customers would give up but definitely would move on to other service providers.

I am not sure if Brand Vodofone would do this to a customer in the UK? I hope some one from Vodofone corporate cares for customers in India.

Sir,
My home mobile no.is [protected]. due to by mistake of customer care my mobile balance reached in minus. I am so much worry about these autumatic deduction of money wiyhout any information.Last few days ago caller tune was activated automaically& now my mobile balance is in minus.The worker of vodafone are very careless about the customer.this is not fare sir.pls do needfull for me & refund my balance

Dear all,

My self Prashat kumar, and i am using 3 vodafone no. [protected], [protected],[protected].. I give request for portiblity. After that i Receive some of the call. every time new people calls me and says that they will resolve my issue but still not getting no and and also my problem was not resolve.

my main Concern is i am very old custoemer is vodafone. i am using vodafone service from last 8-9 yrs. but 2-3 months back 242 rs was deducted from my account. i Regarding this i mail to Vodafone they dont give me proper resolution. Now i just lost my code with i Recve from 1901. i speak to customer care regarding this but still they also not Having any information regarding this........

Kindly Resolve my issue otherwise please provide me code.

Name - Prashant Kumar
Cont No.- [protected]

sir,
pichhle hafte mene vodafone ka Rs.26 wala net recharge karwaya tha.
bahot der ke baad jab woh activete nhi hua to mene mene Rs.4 wala pack daala magar fir bhi koi infom msg nhi aaya to fir mene vodafone customber care ko caal kia unhe ho ne bola thodi der me ho jayega unse baat karne ke baad foran msg aa gaya ki aap ka activete ho gaya hai pahle Rs.4 wala msg aaya fir uske baad Rs.26 wala aaya tha
me do din tak net use kia net user karte time mere 500mb me se charge cut ho raha tha me har time net user karne ke baad foran net or other balance check karta tha to mere jitne other balance hote the utne hi dikhata tha usme se kuch cut nhi karta tha to me yahi soch ke use karta raha ki mere net pack use ho raha hai magar 2 din ke baad shaam ko kareeb 6pm ko mere brother ne balance chk ki to shi tha magar jese hi dusri baar check kia to mera account negative me chala gaya woh bhi pure Rs.432 fir mene customer care se baat ki to unhone kaha me apne senior se baat karwata hu magar 30min wait karne ke baad phone disconnect ho jata tha mene 3 ya 4 time try kia magar har baar yahi hota tha 3o min wait karwa ke phone cut jata tha to me vodafone ke mini stor me gaya waha apni problam batai to unhone kaha ki server se aap ka account information 6 ghante ya 24 me active hota hai magar sir mene airtel ki ka bhi net use kia hai uska kabhi negative me nhi jata jitna blance hota hai utna chalta hai uske baad nhi chalta or woh usi time bata dete hai ki aap ka net pack khatam ho gaya hai jis se hum dubara use nhi karte and sir mere sim me bhi pahle Rs.-70 me the magar mene baad me chk kia to Rs.-632 me chale gaye eh hume up to date information nhi dete aap pls inka kuch kariye eh chhor hai sir pls aap inka kuch karo

I received a call from [protected] on my phone number today. I was told that the call was from Kirti Nagar, Delhi Vodafone office and that I won Rs. 25 lakh in a Vodafone Lottery. He gave me the number of his "supervisor" in Worli, Mumbai office whose name was one Brijesh Balaji ([protected]). I was suspicious at the first call itself as the code was of Pakistan, but I still called back.
I am stating a detailed account of my conversation because this might be helpful for others from getting caught in such scams.
The so-called Balaji told me the lottery was nation-wide with prize money ranging from Rs 10,000 to Rs 50 lakhs. I kept inquiring about their genuineness and he said the lottery numbers had been flashing on TV for the past three days and they finally called me as they didn't receive any response to their TV flashes. I asked the TV channel and they said it was shown on Sahara One at sharp 9:30 pm. I asked if I can get details of the lottery on the Vodafone website or through Vodafone Care and he said the results were fresh and so they won't get updated anywhere yet. I asked why is this a Pakistan code and he said this was a routed number to their server and wasn't an international call. But it was evident that the call charges were according to ISD rates when I hung up.
"Balaji" asked me my account number so that they could transfer the prize money. I said I will collect it from Vodafone office but he said this was not possible as the money would be dispatch from a separate server or something like that. He finally gave me the option of giving my address so they could drop the cheque instead. I said that goes fine since I would have given my office address. He has told me to call tomorrow morning at sharp 9:00 am.
I even asked "Balaji to give me an alternate number of Mumbai since the network was hard to get through but he denied to give any personal numbers. I told him I will call him tomorrow morning at 9.
I obviously won't. But if someone at Vodafone is listening right now then please check the numbers that I mentioned and inquire into this issue. This is a serious issue where our personal numbers have been accessed from Vodafone database and we are receiving calls from Pakistan. If anything, I might get into some serious trouble as I consistently was in conversation with some unknown Pakistan number at 9:30 in the night and even spat out Rs. 120 on those calls. Please note that both the callers were conversing in Hindi, which was very fluent and sounded local.
Hoping for assistance from Vodafone since I observed other complaints with exactly the same issue.

Paranjoy
(I will share my Vodafone number personally if requested by Vodafone)

Hi
I got a miss call from a number [protected]. Without knowing that it might be an out of india, i called this number back. they talked in language which i did not understand and mentioned "Vodafone" once. although i did not understand. I talked to a friend and came to know that +92 is a pakistan code. I also read a warning on the Internet about such calls. I thought i would just file a complain and know what it was all about.

Thanks,

Sir, I'm a prepaid vodafone customer. I have recharge Rs.14 internet plan on[protected]. When the recharge Rs.14 internet plan no any use information msg by vodafone.After recharge internet paln use the internet.But low balance msg by vodafone. I chek balance, I'm shocked my balance Rs.-537.I'm call customer care & tell problem.But they were tell me i have lose balance for use the internet.But they tell me rong reasion & leave this problem.I have lose Rs.+46+(Rs.-537) & crrunt balance Rs.-537.They were not solved my problem.

Sir, i requested to you please help me.

SUNIL KUMAR
My Vodafone No. [protected]
email- [protected]@gmail.com

Hi,

I am using a vodafone number since Dec-2010. I had started facing some network issues since morning of 7th Sept 2011. I had called Customer Care to register a complaint but they gave me a fake assurance of 24 hrs than again for 48 hours for 4 days.
After 4 days today they are telling me that "
However, despite our best efforts towards optimization of the network, due to technical and other problems beyond our control, there could be certain points where indoor coverage may not be that good. This could be due to the presence of big structured buildings, as in your case.

Nonetheless, our network engineers have thoroughly investigated your complaint and have tried to find the possible solution under the circumstances. Maximizing and optimizing the network for an error free service is an ongoing activity of Vodafone.

Further. We would like to inform you that as per the feedback form our specialized Vodafone care team that the address is in weak indoor area, so that it is in under observation for the two months. Your service request number is [protected]." *Copied from their E-mail"
I had spoken to othere people in my neighbourhoob, they are also facing the same issue.

Vodafone is not caring to correct the problem whereas they are seeking time of two months to correct the problem.

Request you to please take this issue with appropriate authority in Vodafone and help to get a resolution.

Team Vodafone
Iam a vodafone user like lot of other disappointed ones.It hurts me to tell you how careless and how useless your customer services are including the ones handling your customer service departments.I have been using your black berry services from past 2 months and this month after deducting my account with 399 rupees which is a monthly plan my services were deactivated without any reason.i have had zillions of calls made to your customer numbers and have spoken to millions of your employees,and trust me none of them is good enough to be handling any position in a customer care department. even after so many calls and so many complaints logged my blackberry still isnt working.today i have visited your store in sector 19 chandigarh twice but all in vain.after all the complaints and all the days your company made me wait today i was told that by evening it should be working but in the evening when i called your customer care again i was told that they will have to send in the request again as the previous one dint have the details..i work in the service industry myself and a consumer and its complaint is of the utmost importance.in your company customer is not given any regards whatsoever.iam not sure if any of you is monitoring this but its high time you should.just making advertisements about your network and your speed and alot many other things dosent improve your service standards.If you boast of saying HAPPY TO HELP then your help should be able to resolve problems.when you are charging us money you should provide uninterrupted services.iam sad and really hurt that the industries that are suppose to be customer centric they are not able to cope with the demands,not even demands its just a requirement of proper service.if its too much to ask then i should ask you to close the company and sit at home.iam going to swith to airtel now cause i cant take any more nonsense of waiting and not getting any solution.

Snigdha Goswami
Chandigarh
[protected] prepaid

My Name Is Amitabha Das. My Vodafone Mobile Number is: +91 [protected].
This is under Chennai Circle Vodafone.

I had recharged the vodafone 3g Pack of 1250/- per month (which has got 5gb limit per month) on the date :[protected] time :- 6:55:27 a.m.
There was no connection since[protected] evening time. Today[protected] I had called up The Vodafone Customercare in the morning (approx. 8:45 A.M.) and they told me that I have negative balance of about -780/- rupee in my account. According to my record i hav still got abt 2 GB of data balance. And is is NOT yet One Full month from the time of recharge.

So i want my connection to be reactivated and my 3g data restored to my number: +91 [protected]. I would also want Vodafone to restore my talktime balance which i was having at that momment of about 200 rupees(approx).

This is the second time that I am facing such inconvinience again from vodafone. If this continues i would be forced to terminate vodafone's services and then shift the connection to some other Service providers such as Airtel or Tata or Aircel.

I am using vodafone postpaid sim card.
My Mobile number is [protected].
My bill due date is 30th every month. But i want to change my due date to 15th every month( From current bill, which is to be paid on 30th of this month).
I have already given a complaint to vodafone customer care and in vodafone store also, so please take it as a request and do it as early as possible.

Thanks in advance.

September 16, 2011
To,
The Manager/Chief Executive,
Customer Services
Vodafone Essar Ltd.
Mumbai

Dear Sir,

Sub : Complaint for disconnecting the Mobile no.[protected] permanently

This is with reference to the above, whereby my mobile no.[protected] has been said to have been permanently disconnected on my visit to your Vodafone gallery, Goregaon west branch.

I wish to tell you that this extreme action has been taken by your company since they do not have my supporting documents in their records. The documents have been submitted by me twice in the last year November 2010 and earlier also in your gallery.

I was not informed that such an extreme action will be taken except for an sms received 3 days ago to submit the documents. Being a professional it is impossible for me to attend to such things except on a Sunday since I am working. I had to specially come early on Friday since my mobile started giving the message of “Sim Registration failed”.

I have been your esteemed customer for the last 7 to 8 years from the time Vodafone was originally known as “Orange”. I have always enjoyed the pre-paid connection from the very beginning and had a balance of more than Rs. 3,500 on hand. This number has been circulated and known by everyone known to me from the very beginning. After 7-8 years of enjoying your services if I am informed that my documents are not in order with your company then I have to be informed properly for such default before such an extreme action is taken.

So the damage done to me by your extreme action of permanently disconnecting my number is both physical and mental. It is practically impossible for me to give a new number to everyone possible and there is also my prepaid balance loss of more than Rs. 3,500. I am just casually informed that neither I can get this number back nor will my balance be transferred to any new number as per company policy.

It is really discouraging to know that you have no proper system of informing your esteemed and old customers properly if there is any deficiency in their documents submitted and extreme action is taken without informing them and without any recourse. In my family we have about 6 vodafone numbers and have always enjoyed your services without complaints. This incident will really make us think again in the near future.

Please let me know what is the way out otherwise I will have to complain to the Consumer Grievance Cell and take legal action to recover my money and for the mental torture that your company has put me through.

Your early response in this matter will be highly appreciated and eagerly awaited.


Thanking you,

Yours faithfully,


Sarika Agrawal
An Aggrieved Customer

hi sir/mam,
This is vijay yadav from gwl
i want to say that i am holding the axis bank salary account in gwalior
but some one use my card no do the payment for pur/vodofone bill desk/mumbai/190811 in my account for rupees 190000rs appx.on 19/08/2011,21:35pm to 23:19 pm
i dont know the who is use my account. my account no is [protected] .
could you tell me who is use my account in this date pls give me reply for my mail id.

with regard
vijay yadav
mail id- [protected]@yahoo.com
mob.[protected]

To
The S.P., CBI, Bhubaneswar,

Respected Sir,

I have received a message from [protected] that I have been selected for redbull bonanza for an amount of 850000GBP. On enquiry from internet I come to know that this aforesaid mobile number is a vodafone number of New Delhi. Regularly this type of fradulet messages are comming from different mobile numbers.

Therefore I request your honour to kindly take necessary steps to protect public from these type of fradulent persons. With regards,

P.K.Patra

Hi

This is in reference to the below mail that i received. I was out of town for few months for which i did not check about these bills, when i am back to hyd now i contacted vodafone customer care from my airtel number by dialling [protected]. I used a set of options which did not ask me to select postpaid or prepaid but the call was transferred to a rep directly and when i gave him my numbers including my number i.e [protected] he told me the complete bills details and outstanding amounts, he also told me the reactivation process so i paid the amount and dropped the documents required and photos required and they said my number will be activated by evening, however it was not done so i called customer care from my same airtel number and used the same options and none of them will provide the information i want and they keep disconnecting the calls, when i called back again i was provided information stating documents did not get submitted and the numbers are under suspension mode, and when i asked for manager he disconnected the call, i spoke to Srikanth, Jay Prakash, Kishore, chary etc and all of them keep disconnecting when asked for manager, basically the line from these agents phone is getting transferred to their managers desk and their managers are disconnecting the call as the top management will check the agent call logs but not the managers, Mr Jay prakash abused me over the phone in telugu, Mr Kishore was shouting on me over the phone by raising his voice, so they disconnected the call again, I called back again and spoke to Pavan and he said he will put me to his manager and he kept me on hold and i was waiting on hold for 1hr 12mins. and nobody turned back. When i was interacting with these front line reps they are saying my manager is next to me and he said we will not provide any information and they say my manager said he will not speak. So if a manager is not ready to speak then why that manager is called himself to be a manager rather he can call himself to be a scary as they are scared to speak to customers. When i told Mr. Jay Prakash that if he abuses me i will write a mail to corporate team, he said ((GO WRITE, NUTHING WILL HAPPEN TO ME...DO WHATEVER U WANT)). So VODAFONE lemme tell you i wont do anything as i have better things to take care of, i would simply not pay the bill till i get apologies from these people who mistreated me, because they are sitting at their desk infront of computer to provide information but not to abuse customers, they are getting paid to provide support but not to misuse their mouth as they wish and as they want, I will not make the payment under any circumstances, As known VODAFONE customer service is different when it comes to support for prepaid and postpaid, they treat postpaid customers with lot of care as vodafone will get the money only after a person pays , if not they will have to use recovery methods by spending money which they dont want to, but when it comes to prepaid, customer pay upfront so they dont be bothered because they will already make the money so nothing much a customer can do...This is how vodafone works. I will publish this article in facebook, twitter and consumercomplaints board as well and will educate other customers how to make you people hang for bills from postpaid customers.

If you people send me legal notice, i care a damn for it, as i have my proofs and my call logs which can sue Vodafone. I can also take this legally in civil court

Regards

Vishal
From: LEGAL AP <Legal.[protected]@vodafone.com>
To: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
Sent: Thursday, 8 September 2011 5:06 PM
Subject: DEMAND NOTICE DATED:08.09.2011





DEMAND NOTICE DATED: 08.09.2011



Name : Mr. BANDELA VISHAL

Mobile No : [protected]

Account Number : 1.34168514

Balance : 6228/-



Dear Sir,



You have been our esteemed customer. We take pr id e in being able to serve you and have always strived to serve you better.

1. You are a subscriber of our cellular mobile network and you have been assigned, Account Number, Mobile Number and you have been using our cellular network.

2. You have been utilizing our cellular network and your outstanding amount due is Rs. 6228/- of your Vodafone cellular number as on date.

3. If the sa id amount of Rs.6228/- is not pa id within 5 days of receipt of this demand notice, we will be forced to file appropriate legal proceedings against you as deemed appropriate, for having utilized our cellular network and defaulting to clear the sa id sum of Rs. 6228/-.

We have tried to contact you over the past several days through several means to request you for the payment due. Unless you have already made the payment, kindly take out a couple of minutes to write a cheque OR money immediately and call the below number during business hours to have it collected.

We understand that you would not like us to take any legal action; we too do not like to take legal action against our customers. However, would you not agree that one needs to pay on time for the services used by one?

For any clarification or any enquiry in regard to the outstanding on your account you can contact: Ashwin Mishra on Mobile no [protected] Contact Mail id ashwin.[protected]@vodafone.com.

PL REPLY WITH STATUS AND ALSO PROV ID E YOUR PRESENT CONTANCT NO.

If you are not able to reach me OR Busy, please SMS me your Old default Vodafone mobile # and we will get back to you.

Please ignore if already pa id .

Yours faithfully,

For Vodafone Essar South Limited



CREDITS AND COLLECTIONS.

You can make the payment through the following options immediately

(1) Through online. Via CITI BANK OR ICICI BANK or registrar a a/c in VISABILLPAY .COM

Below is the procedure use this facility:

* Log on to the Bank's Website
* Log in to the Payment section
* Log in to Vodafone payments
* Enter the Vodafone Account Number (Account number to be entered without Decimals) and submit the same

(2) WSS (Web self Service) with the following banks. Login to www.Vodafone.in for WSS & the respective bank site for online payment

(3) Self Service Kiosks which are accessible 24 hours of the day 365 days of the year

(4) You can ask some of your Friend/Relative to make the payment in any Vodafone Store anywhere in India . By Cash/Credit Card towards your Vodafone A/c # mentioned above only.

(5) Also you can send the DD to the following address mentioned below. The DD Should be sent in favor of Vodafone A/c # mentioned above only.



Please confirm the payment Transaction details immediately to deactivate or reactivation your number.



Regards,

Thakur B Singh.

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