Vodafone India Complaints & Reviews

Dear sir,
My vodafone prepaid no.[protected] under activated 1GB gprs in 96 rupees recharge on 25/08/20011.discontinue on 26/08/2011 without sending massage CAN VL96 to 144.
I also request to customer executive but hi was not agree to reactive.

R/Sir
maine vodafone ka ek new net connection 4/07/2011 ko liya tha jise vodafone ke costomer care walo ne apne taraf se activete kar diya tha (ye unka kahna hai ) lakin maine use abhi tak use nahi kiya hai kiuki mera no. [protected] active nahi hua hai aur maine is ki complened vodafone c.care mai bhi lagatar kar raha hu lakin wo mujhe koi bhi response nahi de rahe kabi kahte hai mera laptop ke window me problem hai to kabi koi network ki problem hai job ki mai other net ko apne laptop pa thik thak use kar leta hu .

Voda fone walo ka chakar me maine 6 bar apne Window bhi change kar li par phir bhi wahi problem hai.

jab bhi maine vodafone c care par complained carta hu to wo yato mera phone disconect kar dete hai ya phir meri call hold par rakh dete hai maine vodafone ke tacnical depttment no.[protected] par bhi call car li hai wobhi yahi karte hai .

Aur maine vodafone store ke bhi 50 chakar kat cuka hu vaha par kahte hai ki c.care wali hi activate karenge.

jab maine inke NODAL OFFICE SUSHMA ko call ki to unhone mera phone hi disconnect kar diya aur abhi tak mera number ka net activet nahi hua hai

Aur abmujhe mere is number ke against bill bharne ke liya paresan kar rahe hai Inka ek admi bhi mere ghar aya tha aur dhamki de kar gaya tha ki agar bill nahi diya to acha nahi hoga Aur mere Other number [protected] , [protected] ko bhi diactivate kardiya jaiga

mai vodafone ke c.care se bahut paresan hu kirpya mer problem solve ki jai.
Yours fatihful
ANGAD KUMAR

To,
The Managing Director,
Vodafone Care,
New Delhi

Sub:- Complaint about misbehave of your Representative & Deactivate my Number

Dear Sir,
I am Jaswinder Singh Residing at E-54 A, Vishnu Garden, New Delhi-110018, using Vodafone no. [protected] from last 4-5 years. I want to migrate my Postpaid sim to Prepaid sim because of some personal reasons. In this concern, I went to your Vodafone store located in Rajouri Garden on 19-Aug-2011 at 01:45:24 PM. My Token no. was 59 dated 19-Aug-2011. One of your executives Mr. Karan attended me first. I asked him to migrate my Vodafone Postpaid No. to Prepaid sim. He asked the documents which was required for that procedure. I informed him that I have all the necessary documents like Passport Photocopy & Passport size 4 photographs. Then he Said, we can’t do it for today without any reason.

When I asked the reason, he refered me to his Senior Mr. Shashank. Then I explained him everything, then he asked me for the bill & told me that bill will generate on 20th of every month & for that reason your bill will generated on 20-aug-2011. So you will come after 20-Aug-2011.

Then I asked to Mr. shashnak that if I want to discontinue my postpaid services right now & want to make a full & final payment then how much I have to pay?
Then he told me that the total amount is Rs. 2071. If you paid that much amount we can deactivate your sim right now. But when i asked him to migrate my sim to prepaid connection, he refused to do that and very rudely told me that we will not do your work today. So come after 2-3 days.
Then I called at your Vodafone customer Care no. 111, where Your executive Miss Rubika attended my call whose Reference no. is [protected]. I explained everything to her. Then she said, I want to talk to Mr. Shashank but he refused to talk. Then on my request, she called at their Vodafone Store Landline Number, he misguided her & told her that I don’t have the require documents which is absolutely incorrect. Then she informed me to go their again with the all necessary documents & assured me that they will migrate my number soon. I went their store, Rajouri Garden again, (Token No. 80 dated 19-Aug-2011), but Mr. shashank refused to do it very rudely. He misbehaved a lot & talked very badly. I find him very Rude & Irresponsible.
Then again I tried to call at your Vodafone customer Care No. 111, but Mr. Shashank disconnected my call. After that one of your executives, Mr. Karan picked up my call & disconnected. Then Next time, Mr. Ajay Picked up my call & again disconnected by saying that this service is not available (Reference no.[protected].


Then I went to your Vodafone store, Punjabi Bagh, New Delhi at 11:14 AM on 20-aug-2011. My token No. was 26 & dated 20-Aug-2011. Mr. Pankaj attended me. I again explained him my problem. He checked my number details & told me that We have already send the request & we cannot do anything. I was not satisfied with his response then I asked to talked with his Senior. Then Mr. Sunny (Senior Executive) attended me & my problem. Mr. sunny informed me that accordingly my request I want a discount & for that reason he cannot do anything which is not at all true. I never asked any discount.
Then I explained him everything. Then Mr. Sunny told me that we have already send a request, so you have to wait for 2-3 days. I requested him to please let me know about my full & final payment & migrate my number as I am business man & cannot wait for 2-3 days as it effects on my business as well.
Also I informed him about Mr. Shashank’s behavior & asked him to complaint about him. He assured me that I will do that & our IT Department will checked your recording accordingly will definitely take a action on this matter & asked me to came directly to me next time.
Then I went their on 23-Aug-2011 at 5:15 PM at Punjabi Bagh’s store to met him. He asked me to make a full & final payment of Rs. 1973. I deposited Rs. 2000/- (Transaction Id- DPB[protected] & submitted all the required documents along with this. He replaced my Old sim (postpaid connection) into New Sim (Prepaid Connection) Sim No.[protected] HL R1 & said that your number will be activate within 48 hours & also you will get a verification call in between this. But my sim is not activated as yet.
People you hired in your call centre for customer support, disconnected my call every time. Then I again went Vodafone Store, Punjabi Bagh at 11:30 AM on 26-Aug-2011 & met with Mr. sunny. He again asked me to wait for Six hours & you will be surprised to know that its been 80 hours have been passed but my sim is still not activated. Now you please tell me what should I do? Because of your these type of service I have to face a loss in my business as well.
Kindly look into the matter. I & my family members using your 4 vodafone numbers from last 4-5 years. I am very disappointed with your services & your executive’s behavior. Are these services you provided to your customers? Please look into matter as soon as possible otherwise I will go to consumer court & publish this news in Press.

Thanking You,

Yours faithfully
Jaswinder Singh
([protected]@yahoo.in)
[protected]
[protected]

i had a msg 'Vinayagar Slogam-Dial 50003 (Free) Mother Mary Songs -Dial 5670022 (Free), Ramzan spl Tunes - Dial 123786 (Free) listen & actviate @ Rs.15/song.CT Rentals apply' i dialled the no to listen to the song if its good planned to activate it. Once i dialled the number, ivr responded that my caller tune is activated and ill be charged towards the same. Wen i called customer care they said i can deactivate it but ill be charged on pro rata basis. Why should i pay the money for a service which i never requested for?? Listen and activate is the message all about.

It’s been 6 years I am using the Hutch/Vodafone services for No. [protected]. I have never experience any problem relating to my bill . It was always perfect and timely paid also but from last 10 days is like a hell to me in respect of my Last Bill.

In June’11, I had sent a mail to Vodafone Customer Care asking about the Blackberry Plan. They had given me the below options

Monthly rental packages


Type of Blackberry Service

Tariff (Monthly Rentals)*


Free Data per month

Blackberry Enterprise Service

Rs. 899
Unlimited Data
Blackberry Internet Service

Rs. 499
500 MB FREE, Usage Extra at 15 paisa/KB


Rs. 599
Unlimited Data




With below option I activated the 499 Plan with 500 MB free. The July’11 Bill was for 1270.91 in which I got the discount for Rs.5778.15 against my black berry Plan. It was totally correct and I paid the Bill on time. But in Aug’11 the problem start when I receive my bill for Rs. 11268.48 which reflect as in my Black berry Plan 500KB free instead of 500MB.

Then I sent a mail to Customer Care for this incorrect charges and I personally call to them. Now below are the problems and complaints:

1. When I Call to Customer Care , They just say our records is 500KB and then put me hold for 15 Minutes and disconnect the call without attending my complain. Even they have not registered my complain.
2. Mail which I send to Vodafone Customer Care they have not responded in 48 Hrs even I got the acknowledgement. After sending many follow ups they send the responds that my bill is correct without seeing the trial mail which I got from Customer Care. They just raise the request number. Here are multiple request number[protected] /[protected] &[protected] but problem is not resolved.
3. Then I decided to visit Vodafone store, I gone to ANSAL PLAZA,DELHI, VODAFONE STORE on 13th Aug'2011 , Token No. 29 at 02:53 PM where my problem was not listen properly but they raise the request and assure me in 72 Hrs my problem gets resolved and they will call me and inform me that my charges are reversed. The request number is[protected]. Still awaiting reply to this request number.
4. Now I am fed up with all these and requested for disconnection of my number but I have not got any reply from Vodafone.

I think Vodafone is not concerned about their customer at all. People are suffering with this…

Due to incorrect bill generated my Outgoing & Incoming is barred and the mental harassment is unlimited… I am suffering every minute due to Vodafone.

I have given my important time in drafting the mails to Vodafone but not getting any response.It is just a wasteage of my time...

Need to intervention on urgent basis. Hope you will solve my case. I am attaching all mails for your reference.

Thanks & Regards,
Mona Gogia

hello sir / madam
i am retailer of bijapur district
Shop Name is PRATAP COMMUNICATION - [protected]
Email id - [protected]@gmail.com

we tried to improve the service to customers & we tried give a quality service to customer but we not satisfied with the vodafone company personels recently so many customers ported from other network to mnp in our store but last month & present month so many converted numbers are recycled
i will talk to the higher officers but still customers problem was not solved means the numbers was not started customer was come & shout us tell me what the service ur given to us

The Recycled Numbers

[protected]
[protected]


Thanks & Regards
pratap comm
Bijapur -Karnataka

Dear Sir/ Madam

We have around 8 to 10 corporate connections of vodafone in the name of company "Gaurav Pharma Ltd.". Previously Company was in Janak Puri, later it has shifted in Pitampura , Netaji Subhash Place. While shifting We had placed a request to change of address and requested to disconnect our 4 connections also . No. are:- [protected], [protected] , [protected] , [protected] on vodafone care's e-mail id on 4/5/11 ,11/5/11 , 16/5/11
No dues had left on these no. , we produced pan card copy as per their requirement. We didnt use that connections even after Vodafone is sending us monthy tariff since june on regular basis. Nobody in the Vodafone is concerned about all the requests and mails being forwarded.

Not only this , they have sent me a legal notice for the no. of [protected] & [protected] which are already disconnected and we have not used them from June 2011

I want some serious actions to be taken to my complaint and want compensation to be harrassed without any reason with immediate effect .


Kindly note the below details of my Vodafone connections.
# [protected] ,[protected] ,[protected] , [protected]
Gopal Pharma Ltd.
407-408 Gopal Heights
Netaji Subhash Place, Pitampura
New Delhi
110034

i have lost my mobile whose number is [protected].....so please block my sim card IMMEDIATELY...

dear sir

My name is Rupesh Pandurang Ambre. i live at worli for my birth. before 2 month 1 executive Mr Nilesh Raje - [protected] has meet me and tell us to new sceam has launch at Vodafone i like the sceam and i give him to 350Rs cash for register sim card but after 2 months i still not recived the sim card. and i daily reminder him but he not give to reply positively and he give his maneger no. Mr.Vikas Kothari - [protected] and tell me contact to him. i still try more time but he also not recived my phone.and after 2 months i recived a bill copy for vodafone.
so i scared about this sim for use in another hand and they mis use bye my name and no. so please teke some serious action about that and please positive reply for me.

thank you sir..
your respectively

Rupesh Pandurang Ambre
[protected]
rupesh.[protected]@kcsecurities.com

my cell no is [protected] i had ported 3 times bit didnt get any call i want cheaper call rates as i hav reliance cdma for which i ported & they gave me .30 paise call rate std & local for 6 months without any charges & vodafone is telling to recharge with 24 per month for only local calls bpl is offering in 99 rs per month 300 local calls & 150 std calls & 350 sms per month & for 199 - 700 local calls & 350 std & unlimited sms so its better i shift to bpl as recommended by my relative pls call for this matter on [protected] / [protected]

Dear Sir,

enclosing herewith the email exchange with vodafone, inspite of excess payments they are not switching on my outgoing calls on repeated calls to their customer care they say we are going to do it in a while or so. my detailed complaint to them is in the trailing mail. Kindly help me.
Best regards
Neelabh Chakravarty
Mobile no [protected]

----- Forwarded by Neelabh Chakravarty/DELCTO/Jetairways on 08/23/2011 04:00 PM -----
Neelabh Chakravarty/DELCTO/Jetairways
08/23/2011 03:43 PM

To
sushma.[protected]@vodafone.com
cc
anoop.[protected]@vodafone.com, CORPORATECAREDEL <Corporatecare.[protected]@vodafone.com>, vishal.[protected]@vodafone.com, [protected]@moneycontrol.com
Subject
Re: Fw: Vodafone mobile number [protected], excess ECS claim, overbilling, call bar Link




Dear Sushma,

See the state of services of Vodafone that even 4 hrs after confirmation from your Customer Service department services has not yet been restored. Further to this I have been trying to get in touch with the accountable manager for Jet Airways but neither does he bother to take-up our calls nor does replies to the mail.

Please note unless until one is in dire need no one wants to spend unnecessarily on phone calls, hope you have a fare understanding of my sufferings.


Best regards
Neelabh Chakaravarty
Commercial Accounts
Jet Airways (I) Ltd.
Jet Air House, 5th Floor
Yusuf Sarai, New Delhi-49
Ph. 46095042/ Fax 46095059


Neelabh Chakravarty/DELCTO/Jetairways
08/23/2011 02:26 PM

To
Anoop
cc
Subject
Fw: Vodafone mobile number [protected], excess ECS claim, overbilling, call bar





----- Forwarded by Neelabh Chakravarty/DELCTO/Jetairways on 08/23/2011 02:31 PM -----
Neelabh Chakravarty/DELCTO/Jetairways
08/23/2011 02:09 PM

To
sushma.[protected]@vodafone.com
cc
Subject
Re: Fw: Vodafone mobile number [protected], excess ECS claim, overbilling, call bar Link




Even after two hrs I am not able to make calls


Best regards
Neelabh Chakaravarty
Commercial Accounts
Jet Airways (I) Ltd.
Jet Air House, 5th Floor
Yusuf Sarai, New Delhi-49
Ph. 46095042/ Fax 46095059


Neelabh Chakravarty/DELCTO/Jetairways
08/23/2011 12:20 PM

To
sushma.[protected]@vodafone.com
cc
Subject
Fw: Vodafone mobile number [protected], excess ECS claim, overbilling, call bar





----- Forwarded by Neelabh Chakravarty/DELCTO/Jetairways on 08/23/2011 12:24 PM -----
Neelabh Chakravarty/DELCTO/Jetairways
08/23/2011 12:16 PM

To
sushma.[protected]@vodafone.com
cc
Ajay Rajput/DELCTO/[protected]@jetairways, anoop.[protected]@vodafone.com, CORPORATECAREDEL <Corporatecare.[protected]@vodafone.com>, [protected]@gmail.com, [protected]@money control.com
Subject
Re: Vodafone mobile number [protected], excess ECS claim, overbilling, call bar Link





Dear Ms. Sushma,

15 minutes back I had received a call from you Customer service agent who confirmed that my complaints has been resolved and I can use the services but till now I am not able to use the services this further aggravates the agony.

Best regards
Neelabh Chakravarty



Neelabh Chakravarty/DELCTO/Jetairways
08/23/2011 11:52 AM

To
CORPORATECAREDEL <Corporatecare.[protected]@vodafone.com>, sushma.[protected]@vodafone.com
cc
anoop.[protected]@vodafone.com, [protected]@gmail.com, confonet.nic, Ajay Rajput/DELCTO/[protected]@jetairways
Subject
Re: Vodafone mobile number [protected], excess ECS claim, overbilling, call bar Link





Dear Ms. Sushma,

This has the reference to my appended communications, and enormous calls to the Customer Care no 111, please note inspite of regular payments rather overpayments at times Vodafone has failed to provide the services and I had to take this measure to protect and address my rights as a consumer:

1) Inspite of the your communication that my calls will not be barred till I have not utilized the 3GB data plan, please note on Saturday evening my calls were barred and inspite of your customer care confirmation that the payment has been received by them the phone is still barred at 11.30 am 23.08.2011. I called them 3-4 times yesterday and they kept on telling that in a few minutes than in a few hrs and at last they told me that today i.e. on 22nd itself the phone will start working, all such confirmation stands just bluff.

2) The ECS facility opted proved to be very dangerous with Vodafone as it tends to charge twice from my bank account every time aprox one and half year back it was regularly charging every month twice and I have proof of that in my bank account. Even after repeated request they are still continuing the same but my bankers are now vigil and they are returning the Vodafone's second request for payment every month and I have proof of the same in my email account as advised by my banker.

During this month on the request from Vodafone Customer care I had made an interim payment of Rs. 1000.00 against my total billing of Rs. 1980.66, but again Vodafone has resorted to its dirty practice of charging excess amount and they have taken out Rs. 1980.66 through ECS. Although another claim of Rs. 980.66 has been returned by my banker.

3) Please note the billing information provided time to time is not as per the Jet Airways (CUG) plan Rs. 150.00 subscribed by me, for example last month I had received SMS 3 to 4 times and every time they were stopping my facilities stating that my usage has exceeded the credit limit in the last SMS they communicated that I have utilized to the tune of Rs. 4300.00 against credit limit of Rs. 1900.00 and even after my repeated request that Rs 4300.00 is not a fair amount as per the utilization monitored by my but they adamantly stick to their position and no action taken, at last they compelled me to pay Rs 1000.00 in advance but at the end of it the actual billing amount turned to be Rs 1980.66 now you can judge your self the amount of harassment faced by the customer.

4) Please note this month they have started doing the same practice, although I had other issues as well but I get tired of complaining and requesting with Vodafone but they do not service the customer hence for the time being I put a stop to further issues but please note I want immediate respite or else I will lodge a case with Consumer Forum.

Best regards
Neelabh Chakaravarty
Commercial Accounts
Jet Airways (I) Ltd.
Jet Air House, 5th Floor
Yusuf Sarai, New Delhi-49
Ph. 46095042/ Fax 46095059


CORPORATECAREDEL <Corporatecare.[protected]@vodafone.com>
08/11/2011 04:32 PM

To
"[protected]@jetairways.com" <[protected]@jetairways.com>
cc
Subject
Credit limit on Vodafone mobile number [protected]





Dear Mr. Chakravarty,


Thank you for writing to Vodafone regarding the credit limit on Vodafone mobile number [protected].

We sincerely regret the inconvenience caused to you.

We would like to confirm you that the your email id has been updated in our records.


We would like to inform you that the credit limit assigned to your Vodafone account has been decreased to Rs. 1900, as per the usage pattern for your Vodafone mobile number [protected]
We would also like to inform you that the services on your Vodafone mobile number [protected] will not be disrupted due to free data usage as per the Vodafone mobile connect + Vodadfone live @ 198 with 3GB data usage opted by you. You will be able to use free data usage till the 3GB post which the services might get interrupted in case usage exceeds the credit limit.

Assuring you with best of our services and we value your association with us.

Happy to help,

Ashish Gupta

Vodafone Care

Contact numbers*

Vodafone Care : 111 or +91-[protected]

Fax number : +91-[protected]/[protected]
E-mail : corporatecare.[protected]@vodafone.com
Website : www.vodafone.in


_____________________________________________
From: Neelabh Chakravarty [[protected]@jetairways.com]
Sent: 10-Aug-2011 09:38
To: corporatecare.[protected]@vodafone.com
CC: anoop.[protected]@vodafone.com
Subject: Re: Credit limit on Vodafone mobile number [protected]





Dear Ms Khushbu,

SMS Sent.

Best regards
Neelabh Chakaravarty
Commercial Accounts
Jet Airways (I) Ltd.
Jet Air House, 5th Floor
Yusuf Sarai, New Delhi-49
Ph. 46095042/ Fax 46095059


CORPORATECAREDEL <Corporatecare.[protected]@vodafone.com>
08/09/2011 06:14 PM


To
"[protected]@jetairways.com" <[protected]@jetairways.com>
cc
Subject
Credit limit on Vodafone mobile number [protected]







Dear Mr. Chakravarty,

Thank you for writing to Vodafone regarding the credit limit on your Vodafone mobile number [protected].



We would like to inform you that the credit limit assigned to your Vodafone account has been decreased to Rs. 1900, as per the usage pattern for your
Vodafone mobile number [protected].

We would like to inform you that as per our records your official E-mail Id is not registered with us Hence, we request you to kindly update your e-mail Id by sending an SMS “EMAIL<space>email Id” to 111. Post updation of your email ID in our records, we assure you that

Assuring you with best of our services and we value your association with us.


Happy to help,

Khushbu Anand

Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]
Fax number : +91-[protected]/[protected]
E-mail : corporatecare.[protected]@vodafone.com
Website : www.vodafone.in




_____________________________________________
From: Neelabh Chakravarty [[protected]@jetairways.com]
Sent: 08-Aug-2011 16:50
To: corporatecare.[protected]@vodafone.com
CC: anoop.[protected]@vodafone.com,[protected]@jetairways.com
Subject: Reduction in Vodafone usage limit. Mobile No [protected]





Hi,

I have using the captioned vodafone no for last 10 years and was confortabily enjoing a credit limit to the tune of Rs 7000.00-10000.00, but in the recent past my call had been barred and I was told that the credit limit have been reduced by Vodafone on their own whereas the payments were always on time through ECS.

Now a days I need to make frequent calls due to certain family/ official reasons hence, this reduction in credit limit is adversely effecting by activity, therefore you are requeted to increase the limit to the earlier level at the earliest.

Best regards
Neelabh Chakaravarty
Commercial Accounts
Jet Airways (I) Ltd.
Jet Air House, 5th Floor
Yusuf Sarai, New Delhi-49
Ph. 46095042/ Fax 46095059





This message is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you have received this message in error, please notify the sender immediately and delete this message from your system. Reasonable precautions have been taken to ensure that this message is virus-free. However, Jet Airways (India) Ltd. does not accept responsibility for any loss or damage arising from the use of this message or attachments. www.jetairways.com

This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.







This message is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you have received this message in error, please notify the sender immediately and delete this message from your system. Reasonable precautions have been taken to ensure that this message is virus-free. However, Jet Airways (India) Ltd. does not accept responsibility for any loss or damage arising from the use of this message or attachments. www.jetairways.com

This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.







This message is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you have received this message in error, please notify the sender immediately and delete this message from your system. Reasonable precautions have been taken to ensure that this message is virus-free. However, Jet Airways (India) Ltd. does not accept responsibility for any loss or damage arising from the use of this message or attachments. www.jetairways.com

Reply
Forward
Reply
Neelabh Chakravarty to sushma.nodal, vishal.monakar, anoop.g, CORPORATECARED., pehredar, me
show details 5:32 PM (3 hours ago)

It is 5.30 hrs now but no respite

regd
Neelabh Chakaravarty
Commercial Accounts
Jet Airways (I) Ltd.
Jet Air House, 5th Floor
Yusuf Sarai, New Delhi-49
Ph. 46095042/ Fax 46095059


Neelabh Chakravarty/DELCTO/Jetairways
08/23/2011 03:43 PM

To
sushma.[protected]@vodafone.com
cc
anoop.[protected]@vodafone.com, CORPORATECAREDEL <Corporatecare.[protected]@vodafone.com>, vishal.[protected]@vodafone.com, [protected]@moneycontrol.com
Subject
Re: Fw: Vodafone mobile number [protected], excess ECS claim, overbilling, call bar Link




Dear Sushma,

See the state of services of Vodafone that even 4 hrs after confirmation from your Customer Service department services has not yet been restored. Further to this I have been trying to get in touch with the accountable manager for Jet Airways but neither does he bother to take-up our calls nor does replies to the mail.

Please note unless until one is in dire need no one wants to spend unnecessarily on phone calls, hope you have a fare understanding of my sufferings.

Best regards
Neelabh Chakaravarty
Commercial Accounts
Jet Airways (I) Ltd.
Jet Air House, 5th Floor
Yusuf Sarai, New Delhi-49
Ph. 46095042/ Fax 46095059


Neelabh Chakravarty/DELCTO/Jetairways
08/23/2011 02:26 PM

To
Anoop
cc
Subject
Fw: Vodafone mobile number [protected], excess ECS claim, overbilling, call bar





----- Forwarded by Neelabh Chakravarty/DELCTO/Jetairways on 08/23/2011 02:31 PM -----
Neelabh Chakravarty/DELCTO/Jetairways
08/23/2011 02:09 PM

To
sushma.[protected]@vodafone.com
cc
Subject
Re: Fw: Vodafone mobile number [protected], excess ECS claim, overbilling, call bar Link




Even after two hrs I am not able to make calls

Best regards
Neelabh Chakaravarty
Commercial Accounts
Jet Airways (I) Ltd.
Jet Air House, 5th Floor
Yusuf Sarai, New Delhi-49
Ph. 46095042/ Fax 46095059


Neelabh Chakravarty/DELCTO/Jetairways
08/23/2011 12:20 PM

To
sushma.[protected]@vodafone.com
cc
Subject
Fw: Vodafone mobile number [protected], excess ECS claim, overbilling, call bar





----- Forwarded by Neelabh Chakravarty/DELCTO/Jetairways on 08/23/2011 12:24 PM -----
Neelabh Chakravarty/DELCTO/Jetairways
08/23/2011 12:16 PM

To
sushma.[protected]@vodafone.com
cc
Ajay Rajput/DELCTO/[protected]@jetairways, anoop.[protected]@vodafone.com, CORPORATECAREDEL <Corporatecare.[protected]@vodafone.com>, [protected]@gmail.com, [protected]@money control.com
Subject
Re: Vodafone mobile number [protected], excess ECS claim, overbilling, call bar Link





Dear Ms. Sushma,

15 minutes back I had received a call from you Customer service agent who confirmed that my complaints has been resolved and I can use the services but till now I am not able to use the services this further aggravates the agony.

Best regards
Neelabh Chakravarty



Neelabh Chakravarty/DELCTO/Jetairways
08/23/2011 11:52 AM

To
CORPORATECAREDEL <Corporatecare.[protected]@vodafone.com>, sushma.[protected]@vodafone.com
cc
anoop.[protected]@vodafone.com, [protected]@gmail.com, confonet.nic, Ajay Rajput/DELCTO/[protected]@jetairways
Subject
Re: Vodafone mobile number [protected], excess ECS claim, overbilling, call bar Link





Dear Ms. Sushma,

This has the reference to my appended communications, and enormous calls to the Customer Care no 111, please note inspite of regular payments rather overpayments at times Vodafone has failed to provide the services and I had to take this measure to protect and address my rights as a consumer:

1) Inspite of the your communication that my calls will not be barred till I have not utilized the 3GB data plan, please note on Saturday evening my calls were barred and inspite of your customer care confirmation that the payment has been received by them the phone is still barred at 11.30 am 23.08.2011. I called them 3-4 times yesterday and they kept on telling that in a few minutes than in a few hrs and at last they told me that today i.e. on 22nd itself the phone will start working, all such confirmation stands just bluff.

2) The ECS facility opted proved to be very dangerous with Vodafone as it tends to charge twice from my bank account every time aprox one and half year back it was regularly charging every month twice and I have proof of that in my bank account. Even after repeated request they are still continuing the same but my bankers are now vigil and they are returning the Vodafone's second request for payment every month and I have proof of the same in my email account as advised by my banker.

During this month on the request from Vodafone Customer care I had made an interim payment of Rs. 1000.00 against my total billing of Rs. 1980.66, but again Vodafone has resorted to its dirty practice of charging excess amount and they have taken out Rs. 1980.66 through ECS. Although another claim of Rs. 980.66 has been returned by my banker.

3) Please note the billing information provided time to time is not as per the Jet Airways (CUG) plan Rs. 150.00 subscribed by me, for example last month I had received SMS 3 to 4 times and every time they were stopping my facilities stating that my usage has exceeded the credit limit in the last SMS they communicated that I have utilized to the tune of Rs. 4300.00 against credit limit of Rs. 1900.00 and even after my repeated request that Rs 4300.00 is not a fair amount as per the utilization monitored by my but they adamantly stick to their position and no action taken, at last they compelled me to pay Rs 1000.00 in advance but at the end of it the actual billing amount turned to be Rs 1980.66 now you can judge your self the amount of harassment faced by the customer.

4) Please note this month they have started doing the same practice, although I had other issues as well but I get tired of complaining and requesting with Vodafone but they do not service the customer hence for the time being I put a stop to further issues but please note I want immediate respite or else I will lodge a case with Consumer Forum.

Best regards
Neelabh Chakaravarty
Commercial Accounts
Jet Airways (I) Ltd.
Jet Air House, 5th Floor
Yusuf Sarai, New Delhi-49
Ph. 46095042/ Fax 46095059


CORPORATECAREDEL <Corporatecare.[protected]@vodafone.com>
08/11/2011 04:32 PM

To
"[protected]@jetairways.com" <[protected]@jetairways.com>
cc
Subject
Credit limit on Vodafone mobile number [protected]





Dear Mr. Chakravarty,


Thank you for writing to Vodafone regarding the credit limit on Vodafone mobile number [protected].

We sincerely regret the inconvenience caused to you.

We would like to confirm you that the your email id has been updated in our records.


We would like to inform you that the credit limit assigned to your Vodafone account has been decreased to Rs. 1900, as per the usage pattern for your Vodafone mobile number [protected]
We would also like to inform you that the services on your Vodafone mobile number [protected] will not be disrupted due to free data usage as per the Vodafone mobile connect + Vodadfone live @ 198 with 3GB data usage opted by you. You will be able to use free data usage till the 3GB post which the services might get interrupted in case usage exceeds the credit limit.

Assuring you with best of our services and we value your association with us.

Happy to help,

Ashish Gupta

Vodafone Care

Contact numbers*

Vodafone Care : 111 or +91-[protected]

Fax number : +91-[protected]/[protected]
E-mail : corporatecare.[protected]@vodafone.com
Website : www.vodafone.in


_____________________________________________
From: Neelabh Chakravarty [[protected]@jetairways.com]
Sent: 10-Aug-2011 09:38
To: corporatecare.[protected]@vodafone.com
CC: anoop.[protected]@vodafone.com
Subject: Re: Credit limit on Vodafone mobile number [protected]





Dear Ms Khushbu,

SMS Sent.

Best regards
Neelabh Chakaravarty
Commercial Accounts
Jet Airways (I) Ltd.
Jet Air House, 5th Floor
Yusuf Sarai, New Delhi-49
Ph. 46095042/ Fax 46095059


CORPORATECAREDEL <Corporatecare.[protected]@vodafone.com>
08/09/2011 06:14 PM


To
"[protected]@jetairways.com" <[protected]@jetairways.com>
cc
Subject
Credit limit on Vodafone mobile number [protected]







Dear Mr. Chakravarty,

Thank you for writing to Vodafone regarding the credit limit on your Vodafone mobile number [protected].



We would like to inform you that the credit limit assigned to your Vodafone account has been decreased to Rs. 1900, as per the usage pattern for your
Vodafone mobile number [protected].

We would like to inform you that as per our records your official E-mail Id is not registered with us Hence, we request you to kindly update your e-mail Id by sending an SMS “EMAIL<space>email Id” to 111. Post updation of your email ID in our records, we assure you that

Assuring you with best of our services and we value your association with us.


Happy to help,

Khushbu Anand

Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]
Fax number : +91-[protected]/[protected]
E-mail : corporatecare.[protected]@vodafone.com
Website : www.vodafone.in




_____________________________________________
From: Neelabh Chakravarty [[protected]@jetairways.com]
Sent: 08-Aug-2011 16:50
To: corporatecare.[protected]@vodafone.com
CC: anoop.[protected]@vodafone.com,[protected]@jetairways.com
Subject: Reduction in Vodafone usage limit. Mobile No [protected]





Hi,

I have using the captioned vodafone no for last 10 years and was confortabily enjoing a credit limit to the tune of Rs 7000.00-10000.00, but in the recent past my call had been barred and I was told that the credit limit have been reduced by Vodafone on their own whereas the payments were always on time through ECS.

Now a days I need to make frequent calls due to certain family/ official reasons hence, this reduction in credit limit is adversely effecting by activity, therefore you are requeted to increase the limit to the earlier level at the earliest.

Best regards
Neelabh Chakaravarty
Commercial Accounts
Jet Airways (I) Ltd.
Jet Air House, 5th Floor
Yusuf Sarai, New Delhi-49
Ph. 46095042/ Fax 46095059





This message is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you have received this message in error, please notify the sender immediately and delete this message from your system. Reasonable precautions have been taken to ensure that this message is virus-free. However, Jet Airways (India) Ltd. does not accept responsibility for any loss or damage arising from the use of this message or attachments. www.jetairways.com

This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.







This message is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you have received this message in error, please notify the sender immediately and delete this message from your system. Reasonable precautions have been taken to ensure that this message is virus-free. However, Jet Airways (India) Ltd. does not accept responsibility for any loss or damage arising from the use of this message or attachments. www.jetairways.com

This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.







This message is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you have received this message in error, please notify the sender immediately and delete this message from your system. Reasonable precautions have been taken to ensure that this message is virus-free. However, Jet Airways (India) Ltd. does not accept responsibility for any loss or damage arising from the use of this message or attachments. www.jetairways.com

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I'm a customer of Vodafone, Animesh Sarkar, with the phone number +91-[protected] and I have a Plan with GPRS 98. I got a message for end date of validity on 21th August.

But after 9:30 when I was surfing net, my Balance became Rs. -391.70 – which means I was charged for surfing net even after I had not been finished with my validity. But as per promo message from your side I knew my GPRS was active till 11:59 p.m, as it had said the new validity will have to be done from “tomorrow”, which by common logic means that from 00:00 a,m, of the next day.

I had called customer care several times and in the end, the solution they told me was that my validation had end at 9:15 p.m because previous month I had recharged at 9:15 p.m.

I still have the message that "Dear Customer, your vf live +VMC pack of rs 98 will expire tomorrow" saved on my cell. It does not mention the time or whatever and I have no information at your website about the expiring of promo. There was no mention of such time-bound periods for validity, only dates were mentioned.

Hi I am sachin my mobile number is [protected].In this number a caller tune was activated(dnt know how) by the company side.For the same complaint when i called customer care initially Executive Rohit Dropped my call,then Amit and Executive Sumit kept my call on hold for more than 10 minutes saying that he is transferring my call to his seniors and finally drop my call.I dnt know what the problem is with the Vodafone employees are that without giving/lodging the complaints of the customers they are dropping/holding the call.
I want the complete solution of my caller tunes problem for which i will be gratefull to you.
Regards
Sachin Kushwaha

sir my vodafone sim was block what i to do to unblock please give me replay quickly

Dear sir

I am using a Rajasthan Vodafone Prepaid Number since last 3 yearsand has activated GPRS plan. Although I has activated Call waiting but I am unable to receive call when using Internet and it shows my number as unavailable.

I have talked to customer care executives on 111 and 198 but was in vain.

I want to know if Vodafone Rajasthan is providing Data call waiting or not. Please help me to sort out the problem otherwise I will have to go for MNP because I don't want to change the number.

Thanks.

Dear Sir/Madam,



Regret to said that Vodaphone have activated a lots of paid services on my number.Its requested you to kindly ask the concern team to deactivate all the paid services on the number and refund the deducted amount mentioned below.I am leaving in rural area and vodpahone things that make people fools and take revanue.
I am waiting for your response.Please activate DND on my number also.I hope you will take the necessary step to solve my problem.

Mobile Number:-[protected]
Name:- Vandana

Thanks & Regards
Vanadana

dear all
i am a practicing orthodontist in noida and have been taken to ride by big giant voadfone by cheating me and then insulting me
i bought vodafone usb stick worth 2300 from sec 50 noida store on 22nd may and my ordeal began,postpaid connection with no:[protected],sim no [protected]
the activation of the connection took 15 days(promised time was 48hrs) with numerous email complaints at nodal officer level.
the usb device worked just two days but to no avail,they sent executive and he said it will work.
iam professor in a college and intended to use it during day,but for whole month of complaints nothing improved,series of emails are available as record.infact at home i used to use my airtel wifi,they just botched up my whole laptop setting to disabl my airtel usage too.
after a month they send me falsely inflated bill of 3000 worth o[censored]asage,i immediately complained ,deactivated the connection and lodged series of complaints.
i am offered 50% discount on bill and asked to deposit 1500 instead of 3000,i deny its unfare.
now hold and behold today the matter was still unresolved and they played a master stroke: deactivated my other vodafone number [protected]!!!!!criminals didnt even think twice that its a doctors number who is fighting for the wrong commited and they offer this and spend billions claiming they are happy to help.....
mind you they are most callous ,heartless,criminals who dont even see that a customer has been maintaing three mobile connections and when he has been cheated on one of your product try and resolve and not just debar calls on his other phone!!!!
i would fight this corrupt company to my last penny
i wouldnt bow to their unjust demands as their usb device sucks,,,,,another of my collegague also lodged a complaint against them in south delhi and they were kind there to return his device
i demand they return my 2300 of selling faulty device
also restore services on my number [protected]
i will see all my family members now transfer to other service provider.
dr deepak rai

i'm Arun kumar from vizag. i'm using two vodafone postpaid connections from 2 months onwards.
my vodafone number: [protected]
My rental plan: 125 corporate plan
total rent for the month: 250
billing date: 8th of every month

my problem:
i got previous month bill on 8th aug. on 10th of this month i've activated 3g 850 pack. i'm making only C.U.G. Calls.
Now, on 16 aug my unbilled amt is 9000
and all my services are disconnected. How can i pay 9k bill for 1week? no response from executives?

My name is Vijay Kumar Jaiswal. I had taken a Vodafone prepaid sim card in july 2011, the number started working but only after two days my number was disconnected without any notice, when i called on vodafone customer care they told me that my signature was not clear on my pan card xerox so to again continue my number i have to go to any vodafone store and resubmit the document again. i did the same and resubmitted the documents in vodafone (Goregaon west). After two hours my number was continued but again after 6 days my number got disconnected without any notice. When i again called on customer care they told me that they have not received the new documents so i have to again go to vodafone store. i did the same again and again submitted the document and my number was started immediately after submission of the document in the vodafone store. But now again for the third time again they have disconnected my number and again they (the customer care) saying that they have not got the updated document and i have to again go to vodafone store and do the same what i was doing for the last three times then only they can restart my number. As i am working in a software company it was very harissing for me to go again and again in vodafone store. I am requesting you to please look into the matter and resolve my problem.
this is my vodafone number [protected] (Which is disconnected now).

sir i have called my service provider ( vodafone) customer care executive on 12/08/2011 and enquired abt FTT offer. they told me there is spl offer for you.. i[censored] topup for RS 150/- u ll get RS.135/- immediately and bal ll be credited in 2hrs time. so i topup on 12/08/2011 at 7.04 pm on that day..transcaction id is TN[protected]. but i wont get the bal amnt credited so. i made a complaint on 13/08/2011 to 198 of vodafone. but after that also i wont get the balance amt credited. till date ( 18/08/2011) i wont get the balance credited. so pls take necessary action and pls credit the bal amt for my mob [protected] vodafone tamilnadu prepaid card.... am using this no for the past 6 years. the worst service they are providing .