Vodafone India Complaints & Reviews

dear sir, i am vodafone customer from last few years.from last week vodafone net connect service is showing rapid and horrible data consumption as @ 1MB/minute which is surprisingly abnormal with regular surfing.CC is dumb and deef about e mail feedback.also speed of net is very low which is boring.this has created new problem of reducing data balance to 0.vodafone is not giving data usage by email after and not checking the data consumption speed.it is just heavy lost of customers.

Dear Sir,

I am user of Cellphones and was a customer of Vodafone having contact no [protected]. I have applied for MNP due to non satisfactory services from Vodafone. This request was rejected on the grounds that the connection was under contractual agreement (which is not correct). I have informed them that I am not interested in continuing with the connection. There after they have sent me SMS stating that my out going facilities are bared due to crossing of the credit limit. My monthly Bill till this time use to be in the range of about 500 to 700. I was been contacted by Vodafone and informed me about suspension of the facilities due to billing amount exceed Rs. 2500/-, to which I have replied that it is impossible and also requested to check at their end. After this it was confirmed that there was mistake on their end and the outgoing facility was reinstated. There was mail for reinstating O/g facility sent from Vodafone. Again after a week the facility was suspended. This time I have told them that I am not at all interested and also requested them to send full and final correct Bill so that same can be closed. There was no communication to this and they are repeatedly sending me mails for making payment. Now the amount they are mentioning is over Rs. 4,404.10. I am enclosing herewith my set of mails sent to their incoming mails and they have not responded to any of them.
I regret to inform you that inspite of my repeated mails to your
customer care and devesh harchekar instead of giving the reply you are
sending such threatening mails for wrong billing. i am enclosing
herewith the set of correspondence made with your office on the
subject matter. please reply to the same and clarify before taking any
such step.

In case i do not receive any feedback and if any such threatening mail
is received without response from your end i will proceed to consumer
forum and also claim the damages on account of harassment.

with best regards,

Neelesh Datir


from [Available] Neelesh Datir [protected]@gmail.com
to vodafonecare.[protected]@vodafone.com,
devesh.[protected]@vodafone.com
cc neeleshdatir <[protected]@ovi.com>,
Neelesh Datir <neelesh.[protected]@vvfltd.com>
date Sat, Jul 16, 2011 at 7:05 PM
subject Re: Your Vodafone E-Bill for Account No : 1.13403846
mailed-by gmail.com
Important mainly because you often read messages with this label.


hide details Jul 16 (6 days ago)

i regret to inform you that, this bill is wrong and the same is
notified to you number of times vide e-mail with a copy to the
customer care. in spite of this you are sending the bill without
making any clarifications. i am under no obligation to pay the same.

regards,

neelesh


vodafonebillonmail.[protected]@vodafone.com
Hello , Your Vodafone Ebill now comes in a password protected PDF format. Fee...

Apr 15
ReplyReply
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[Available] Neelesh Datir to Vodafonecare, neeleshdatir, Neelesh

show details Apr 15


Dear Mr. Yaseer Siddique

Vodafone Care


I have received the bill for Rs. 4315/- and presently my outgoing
calls are barred. As informed by you over phone and also per your
enclosed mail, I request you to please send me the detailed bill. I
have never used such a huge usage. you may verify this from my earlier
Bill history. You have also confirmed that the balance is around Rs.
500/-. In the circumstances, I am not interested in this connection
any more and request you to finally send me the detailed correct bill
for payment and disconnect my connection with immediate effect.


I have never expected such repeated mistakes and inconvenience to me.


Regards,


Neelesh Datir


Your earlier mail sent to me is as under:



Dear Mr. Datir,

Thank you for your email dated 07/04/11regarding your Vodafone Mobile
number [protected].



Further to our conversation, we wish to confirm that, the out call
barring has been released and now you will be able to make out going
calls.



We regret for the inconvenience caused to you.





In case you need further assistance, please do call or email us. We‘ll
do our best to help you.





Happy to help,



Yaseer Siddique

Vodafone Care
Contact numbers
For Enquiries : 111 or +91-[protected]

For Complaints / Requests : 198 (toll free)

Fax: +[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
- Show quoted text -
--
With best regards,

Neelesh Datir
803, OPAL, Nirmal Lifestyles
Mulund West, LBS, Mumbai - 400 080
Cell :[protected] 09856


- Show quoted text -
--
With best regards,

Neelesh Datir
803, OPAL, Nirmal Lifestyles
Mulund West, LBS, Mumbai - 400 080
Cell :[protected] 09856
- Show quoted text -
--
With best regards,

Neelesh Datir
803, OPAL, Nirmal Lifestyles
Mulund West, LBS, Mumbai - 400 080
Cell :[protected] 09856

On 8/31/11, Vodafone.[protected]@vodafone.com <Vodafone.[protected]@vodafone.com> wrote:
> [cid:image001.[protected]@01CC680E.3726C3E0]
>
>
> Dear Mr. Neelesh Datir,
>
> We wish to inform you that inspite of repeated intimations; there is an
> outstanding amount of Rs 4,404.10 against your Vodafone mobile phone
> number [protected] and Relationship number 1.13403846
>
> We request you to make the payment at the earliest to avoid Legal Action.
>
> You can make an online payment on our website
> www.vodafone.in<http://www.vodafone.in>. The process is very simple. Just
- Show quoted text -

In my vodafone number, Bonus 98 is in Auto Renewal mode for more than 2 months. But Vodafone charged 10p/10KB (Rs10,000/1GB) instead of Rs98/1GB. Vodafone collected 100 times more money in unfair and illegal way. My balance was consistently over Rs500 in the last 2 months. And also on date when auto renewal has to be done by vodafone the balance was above Rs700. When dialling *121*0# till now it shows Bonus98 is in auto renewal mode. For more than 2 months the Bonus98 is consistently in the auto renewal mode without any interruption. Till now I newer cancelled or deactivated Bonus98 auto renewal. Already 2 times auto renewal has been done by vodafone. The 3 rd time without making auto renewal they have charged 100 times more money even when my vodafone number is still in the Bonus 98 auto renewal mode. I will take this matter to higher authorities but for other Vodafone Customers sake I am putting this information in the internet to the maximum possible extend. I have already taken this matter to Vodafone care 111 with no result.

From:
Vasanta Goudar,
Pooja sales,
Vodafone Mini Store,
Panchalingeshwar Cross,
Yaragatti Road,
Dist-Belgaum
Tq-Soundatti
At/po-Munavalli-591117



To,
Vodafone Telecommunications

Dear Sir,

I am Vasanta Goudar. Dealership owner of Vodafone network in Munavalli. I have complaint of Munavalli Vodafone network to our higher officer of this network. From 6 months ago here network not properly worked. Example- Recharge, Call & Messages. So customer blaming me and this Vodafone network. So my business is also low because of this poor network.

Higher officers did not take any action about this poor network. So I kindly request on you PLEASE CORRECT this NETWORK and regulate our business before.

I hope you accept my request and correct the NETWORK PROBLEM.


Thanking You
Vasanta Goudar

On 30th July I recharged my Vodafone number with a bonus recharge for V2V night minutes. After I finished my bonus card balance I recharged again on 16th August.

After that, one day Vodafone sent me a SMS in which they gave me 40 bonus night V2V minutes - valid for 3 days. Those 40 minutes were added into my existing bonus card balance.

AT THE END OF ITS VALIDITY OF 3 DAYS, ALL THE BALANCE IN MY BONUS CARD BECAME ZERO. Those 40 minutes were gone, that's okay! But how did Vodafone take away my legitimately purchased bonus card balance too? THE FLAW IN THE SYSTEM: "Validity 3 days" Computer not only took away 40 minutes, but all the existing balance as well.

I visited my nearest Vodafone Store at Merlin Manor, Tollygunge, Kolkata. Person I talked to is, "Raju Sahoo". Date: Saturday, 27 August, 2011. He first expressed surprise, he couldn't figure out what happened. Clueless, he proposed to send email to his colleagues, and he composed and sent the email right in front of me. Raju Sahoo told me to wait 2 business days, i.e. Monday (29th) & Tuesday (30th) by which I should hear from officials of Vodafone - before that I should not recharge with bonus card again. NOBODY CALLED. I also lodged a complaint from the Vodafone website, still, no response.

THE BAD SITUATION: Now I am afraid to recharge with any bonus card. If Vodafone sends me surprise bonus gift minutes with some days validity, then my legitimately purchased bonus card balance will be gone again! I told "Raju Sahoo" that day that I am less concerned about my lost minutes, I am more concerned about this happening again. Its better if Vodafone stops giving me surprise gift minutes, they should ensure my legitimate balance from being taken away - that's the point!

Hi this is praveen my mobile number is [protected] this is the second
Time I am billed for cug connection I only make calls through this sim which
Is totally but I am billed for free services I faced hello last month my calls were
Barred thrice I have even sent a request to migrate my service to prepaid but didn't received any response till now u guys have me fraudly please I request you to resolve this issue very soon and migrate my services to prepaid .
My cug mobile num which I dial is [protected] please adjust both the bills and help me to get rid of these service .
Thanks &regards
Praveen
[protected]

I am K. Praveen Kumar user of Vodafone bearing the number [protected](postpaid).
In spite of lodging a complaint regarding itemized bill,similar problem has occurred in this month (August)bill.This number is been used to make calls only the number which has cug connection.I request you to review the bill and make necessary corrections and generate a new bill.

I am using vodafone no.[protected] last one and half years in advance rental plan,I received a call from vodafone on 26/05/11 for advance rental renual as per our convarsation he commited me same plan with same benifite( 500 min lacal mobile to mobile,300 local sms and local with STD call rate is flat 50 paise per min) advance rent will renue.He also commited the charge of advance rent will be only 699 rupes but when i received my may bill renual charge is 895+service tax.There is no any free call discount available in bill (but before renual i am getting 500 min lacal mobile to mobile,300 local sms and local with STD call rate is flat 50 paise per min,please see bill of 03/11/10 to 03/12/10 discount provide in every bill as per uses.). To resolve this i call many time in customer care (Also email him) but not resolve.Also visit many time your NIT Faridabad vodafone store and meet Vaibhav,Vishal,Gagan and Karan Singh but not resolve.again vigit store than Mr,Gagan commited me we will waived all wronge charge first i need to pay my outstanding amount 1800/-,same day i clear my all outstanding.But issue not resolve i sick of it.Once again i call vodafone nodal team i had a word with Mrs Neha she also commite me she will resolve it and finaly she provide me 300/-rupees wronge advanvance charge waiver.But she totaly refuse to provide me 500min local call discount in my bill for 12 month, According to her no free call available in this current plan.My concern is only that before renual i am getting 500 min lacal mobile to mobile,300 local sms and local with STD call rate is flat 50 paise per min per month and at the time of renual as per our convarsation he commite me that i will get same benifite.So pls provide me 500min local mobile to mobile discount in my bill for 12 mount.My outgoing and incoming deactivated but every month blackberry rental 299/ added in my bill.So pls waived my all wronge call charge and rental of blackberry,Three month already passed pls resolve it now i sick of it and my outgoing and incoming already de-activated.

Hi all,
I have a Vodafone mobile No.[protected]. The issue is, I have to deactivate Caller-tune everytime and after 24 hours it gets deactivated and however, the next immediate day, it gets activated again without my concern. With this, everytime, i am forcefully charged with Rs.30.00/-.
Now comes the main issue, when I called customer care people on 198 (Tollfree) number and put this query, that clearly told me that he cannot help me on this issue and I need to call on 111 which is chargeable @ Rs.0.50 per 3 minutes. Now, My question here is, why do I need to pay to speak to Vodafone customer care from Vodafone itself? In this competitive mobile service world how can these behave like this? Is there anybody in India, who would help me on resolving this issue?
Anyways, I have taken 3 connections from Vodafone and because of this behaviour I have decided to terminate all the connections by 29/08/2011 first hour in the morning. I would humbly request and also recommend other not to go for Vodafone.
Sivakumar.N

Dear sir,
My vodafone prepaid no.[protected] under activated 1GB gprs in 96 rupees recharge on 25/08/20011.discontinue on 26/08/2011 without sending massage CAN VL96 to 144.
I also request to customer executive but hi was not agree to reactive.

R/Sir
maine vodafone ka ek new net connection 4/07/2011 ko liya tha jise vodafone ke costomer care walo ne apne taraf se activete kar diya tha (ye unka kahna hai ) lakin maine use abhi tak use nahi kiya hai kiuki mera no. [protected] active nahi hua hai aur maine is ki complened vodafone c.care mai bhi lagatar kar raha hu lakin wo mujhe koi bhi response nahi de rahe kabi kahte hai mera laptop ke window me problem hai to kabi koi network ki problem hai job ki mai other net ko apne laptop pa thik thak use kar leta hu .

Voda fone walo ka chakar me maine 6 bar apne Window bhi change kar li par phir bhi wahi problem hai.

jab bhi maine vodafone c care par complained carta hu to wo yato mera phone disconect kar dete hai ya phir meri call hold par rakh dete hai maine vodafone ke tacnical depttment no.[protected] par bhi call car li hai wobhi yahi karte hai .

Aur maine vodafone store ke bhi 50 chakar kat cuka hu vaha par kahte hai ki c.care wali hi activate karenge.

jab maine inke NODAL OFFICE SUSHMA ko call ki to unhone mera phone hi disconnect kar diya aur abhi tak mera number ka net activet nahi hua hai

Aur abmujhe mere is number ke against bill bharne ke liya paresan kar rahe hai Inka ek admi bhi mere ghar aya tha aur dhamki de kar gaya tha ki agar bill nahi diya to acha nahi hoga Aur mere Other number [protected] , [protected] ko bhi diactivate kardiya jaiga

mai vodafone ke c.care se bahut paresan hu kirpya mer problem solve ki jai.
Yours fatihful
ANGAD KUMAR

To,
The Managing Director,
Vodafone Care,
New Delhi

Sub:- Complaint about misbehave of your Representative & Deactivate my Number

Dear Sir,
I am Jaswinder Singh Residing at E-54 A, Vishnu Garden, New Delhi-110018, using Vodafone no. [protected] from last 4-5 years. I want to migrate my Postpaid sim to Prepaid sim because of some personal reasons. In this concern, I went to your Vodafone store located in Rajouri Garden on 19-Aug-2011 at 01:45:24 PM. My Token no. was 59 dated 19-Aug-2011. One of your executives Mr. Karan attended me first. I asked him to migrate my Vodafone Postpaid No. to Prepaid sim. He asked the documents which was required for that procedure. I informed him that I have all the necessary documents like Passport Photocopy & Passport size 4 photographs. Then he Said, we can’t do it for today without any reason.

When I asked the reason, he refered me to his Senior Mr. Shashank. Then I explained him everything, then he asked me for the bill & told me that bill will generate on 20th of every month & for that reason your bill will generated on 20-aug-2011. So you will come after 20-Aug-2011.

Then I asked to Mr. shashnak that if I want to discontinue my postpaid services right now & want to make a full & final payment then how much I have to pay?
Then he told me that the total amount is Rs. 2071. If you paid that much amount we can deactivate your sim right now. But when i asked him to migrate my sim to prepaid connection, he refused to do that and very rudely told me that we will not do your work today. So come after 2-3 days.
Then I called at your Vodafone customer Care no. 111, where Your executive Miss Rubika attended my call whose Reference no. is [protected]. I explained everything to her. Then she said, I want to talk to Mr. Shashank but he refused to talk. Then on my request, she called at their Vodafone Store Landline Number, he misguided her & told her that I don’t have the require documents which is absolutely incorrect. Then she informed me to go their again with the all necessary documents & assured me that they will migrate my number soon. I went their store, Rajouri Garden again, (Token No. 80 dated 19-Aug-2011), but Mr. shashank refused to do it very rudely. He misbehaved a lot & talked very badly. I find him very Rude & Irresponsible.
Then again I tried to call at your Vodafone customer Care No. 111, but Mr. Shashank disconnected my call. After that one of your executives, Mr. Karan picked up my call & disconnected. Then Next time, Mr. Ajay Picked up my call & again disconnected by saying that this service is not available (Reference no.[protected].


Then I went to your Vodafone store, Punjabi Bagh, New Delhi at 11:14 AM on 20-aug-2011. My token No. was 26 & dated 20-Aug-2011. Mr. Pankaj attended me. I again explained him my problem. He checked my number details & told me that We have already send the request & we cannot do anything. I was not satisfied with his response then I asked to talked with his Senior. Then Mr. Sunny (Senior Executive) attended me & my problem. Mr. sunny informed me that accordingly my request I want a discount & for that reason he cannot do anything which is not at all true. I never asked any discount.
Then I explained him everything. Then Mr. Sunny told me that we have already send a request, so you have to wait for 2-3 days. I requested him to please let me know about my full & final payment & migrate my number as I am business man & cannot wait for 2-3 days as it effects on my business as well.
Also I informed him about Mr. Shashank’s behavior & asked him to complaint about him. He assured me that I will do that & our IT Department will checked your recording accordingly will definitely take a action on this matter & asked me to came directly to me next time.
Then I went their on 23-Aug-2011 at 5:15 PM at Punjabi Bagh’s store to met him. He asked me to make a full & final payment of Rs. 1973. I deposited Rs. 2000/- (Transaction Id- DPB[protected] & submitted all the required documents along with this. He replaced my Old sim (postpaid connection) into New Sim (Prepaid Connection) Sim No.[protected] HL R1 & said that your number will be activate within 48 hours & also you will get a verification call in between this. But my sim is not activated as yet.
People you hired in your call centre for customer support, disconnected my call every time. Then I again went Vodafone Store, Punjabi Bagh at 11:30 AM on 26-Aug-2011 & met with Mr. sunny. He again asked me to wait for Six hours & you will be surprised to know that its been 80 hours have been passed but my sim is still not activated. Now you please tell me what should I do? Because of your these type of service I have to face a loss in my business as well.
Kindly look into the matter. I & my family members using your 4 vodafone numbers from last 4-5 years. I am very disappointed with your services & your executive’s behavior. Are these services you provided to your customers? Please look into matter as soon as possible otherwise I will go to consumer court & publish this news in Press.

Thanking You,

Yours faithfully
Jaswinder Singh
([protected]@yahoo.in)
[protected]
[protected]

i had a msg 'Vinayagar Slogam-Dial 50003 (Free) Mother Mary Songs -Dial 5670022 (Free), Ramzan spl Tunes - Dial 123786 (Free) listen & actviate @ Rs.15/song.CT Rentals apply' i dialled the no to listen to the song if its good planned to activate it. Once i dialled the number, ivr responded that my caller tune is activated and ill be charged towards the same. Wen i called customer care they said i can deactivate it but ill be charged on pro rata basis. Why should i pay the money for a service which i never requested for?? Listen and activate is the message all about.

It’s been 6 years I am using the Hutch/Vodafone services for No. [protected]. I have never experience any problem relating to my bill . It was always perfect and timely paid also but from last 10 days is like a hell to me in respect of my Last Bill.

In June’11, I had sent a mail to Vodafone Customer Care asking about the Blackberry Plan. They had given me the below options

Monthly rental packages


Type of Blackberry Service

Tariff (Monthly Rentals)*


Free Data per month

Blackberry Enterprise Service

Rs. 899
Unlimited Data
Blackberry Internet Service

Rs. 499
500 MB FREE, Usage Extra at 15 paisa/KB


Rs. 599
Unlimited Data




With below option I activated the 499 Plan with 500 MB free. The July’11 Bill was for 1270.91 in which I got the discount for Rs.5778.15 against my black berry Plan. It was totally correct and I paid the Bill on time. But in Aug’11 the problem start when I receive my bill for Rs. 11268.48 which reflect as in my Black berry Plan 500KB free instead of 500MB.

Then I sent a mail to Customer Care for this incorrect charges and I personally call to them. Now below are the problems and complaints:

1. When I Call to Customer Care , They just say our records is 500KB and then put me hold for 15 Minutes and disconnect the call without attending my complain. Even they have not registered my complain.
2. Mail which I send to Vodafone Customer Care they have not responded in 48 Hrs even I got the acknowledgement. After sending many follow ups they send the responds that my bill is correct without seeing the trial mail which I got from Customer Care. They just raise the request number. Here are multiple request number[protected] /[protected] &[protected] but problem is not resolved.
3. Then I decided to visit Vodafone store, I gone to ANSAL PLAZA,DELHI, VODAFONE STORE on 13th Aug'2011 , Token No. 29 at 02:53 PM where my problem was not listen properly but they raise the request and assure me in 72 Hrs my problem gets resolved and they will call me and inform me that my charges are reversed. The request number is[protected]. Still awaiting reply to this request number.
4. Now I am fed up with all these and requested for disconnection of my number but I have not got any reply from Vodafone.

I think Vodafone is not concerned about their customer at all. People are suffering with this…

Due to incorrect bill generated my Outgoing & Incoming is barred and the mental harassment is unlimited… I am suffering every minute due to Vodafone.

I have given my important time in drafting the mails to Vodafone but not getting any response.It is just a wasteage of my time...

Need to intervention on urgent basis. Hope you will solve my case. I am attaching all mails for your reference.

Thanks & Regards,
Mona Gogia

hello sir / madam
i am retailer of bijapur district
Shop Name is PRATAP COMMUNICATION - [protected]
Email id - [protected]@gmail.com

we tried to improve the service to customers & we tried give a quality service to customer but we not satisfied with the vodafone company personels recently so many customers ported from other network to mnp in our store but last month & present month so many converted numbers are recycled
i will talk to the higher officers but still customers problem was not solved means the numbers was not started customer was come & shout us tell me what the service ur given to us

The Recycled Numbers

[protected]
[protected]


Thanks & Regards
pratap comm
Bijapur -Karnataka

Dear Sir/ Madam

We have around 8 to 10 corporate connections of vodafone in the name of company "Gaurav Pharma Ltd.". Previously Company was in Janak Puri, later it has shifted in Pitampura , Netaji Subhash Place. While shifting We had placed a request to change of address and requested to disconnect our 4 connections also . No. are:- [protected], [protected] , [protected] , [protected] on vodafone care's e-mail id on 4/5/11 ,11/5/11 , 16/5/11
No dues had left on these no. , we produced pan card copy as per their requirement. We didnt use that connections even after Vodafone is sending us monthy tariff since june on regular basis. Nobody in the Vodafone is concerned about all the requests and mails being forwarded.

Not only this , they have sent me a legal notice for the no. of [protected] & [protected] which are already disconnected and we have not used them from June 2011

I want some serious actions to be taken to my complaint and want compensation to be harrassed without any reason with immediate effect .


Kindly note the below details of my Vodafone connections.
# [protected] ,[protected] ,[protected] , [protected]
Gopal Pharma Ltd.
407-408 Gopal Heights
Netaji Subhash Place, Pitampura
New Delhi
110034

i have lost my mobile whose number is [protected].....so please block my sim card IMMEDIATELY...

dear sir

My name is Rupesh Pandurang Ambre. i live at worli for my birth. before 2 month 1 executive Mr Nilesh Raje - [protected] has meet me and tell us to new sceam has launch at Vodafone i like the sceam and i give him to 350Rs cash for register sim card but after 2 months i still not recived the sim card. and i daily reminder him but he not give to reply positively and he give his maneger no. Mr.Vikas Kothari - [protected] and tell me contact to him. i still try more time but he also not recived my phone.and after 2 months i recived a bill copy for vodafone.
so i scared about this sim for use in another hand and they mis use bye my name and no. so please teke some serious action about that and please positive reply for me.

thank you sir..
your respectively

Rupesh Pandurang Ambre
[protected]
rupesh.[protected]@kcsecurities.com

my cell no is [protected] i had ported 3 times bit didnt get any call i want cheaper call rates as i hav reliance cdma for which i ported & they gave me .30 paise call rate std & local for 6 months without any charges & vodafone is telling to recharge with 24 per month for only local calls bpl is offering in 99 rs per month 300 local calls & 150 std calls & 350 sms per month & for 199 - 700 local calls & 350 std & unlimited sms so its better i shift to bpl as recommended by my relative pls call for this matter on [protected] / [protected]

Dear Sir,

enclosing herewith the email exchange with vodafone, inspite of excess payments they are not switching on my outgoing calls on repeated calls to their customer care they say we are going to do it in a while or so. my detailed complaint to them is in the trailing mail. Kindly help me.
Best regards
Neelabh Chakravarty
Mobile no [protected]

----- Forwarded by Neelabh Chakravarty/DELCTO/Jetairways on 08/23/2011 04:00 PM -----
Neelabh Chakravarty/DELCTO/Jetairways
08/23/2011 03:43 PM

To
sushma.[protected]@vodafone.com
cc
anoop.[protected]@vodafone.com, CORPORATECAREDEL <Corporatecare.[protected]@vodafone.com>, vishal.[protected]@vodafone.com, [protected]@moneycontrol.com
Subject
Re: Fw: Vodafone mobile number [protected], excess ECS claim, overbilling, call bar Link




Dear Sushma,

See the state of services of Vodafone that even 4 hrs after confirmation from your Customer Service department services has not yet been restored. Further to this I have been trying to get in touch with the accountable manager for Jet Airways but neither does he bother to take-up our calls nor does replies to the mail.

Please note unless until one is in dire need no one wants to spend unnecessarily on phone calls, hope you have a fare understanding of my sufferings.


Best regards
Neelabh Chakaravarty
Commercial Accounts
Jet Airways (I) Ltd.
Jet Air House, 5th Floor
Yusuf Sarai, New Delhi-49
Ph. 46095042/ Fax 46095059


Neelabh Chakravarty/DELCTO/Jetairways
08/23/2011 02:26 PM

To
Anoop
cc
Subject
Fw: Vodafone mobile number [protected], excess ECS claim, overbilling, call bar





----- Forwarded by Neelabh Chakravarty/DELCTO/Jetairways on 08/23/2011 02:31 PM -----
Neelabh Chakravarty/DELCTO/Jetairways
08/23/2011 02:09 PM

To
sushma.[protected]@vodafone.com
cc
Subject
Re: Fw: Vodafone mobile number [protected], excess ECS claim, overbilling, call bar Link




Even after two hrs I am not able to make calls


Best regards
Neelabh Chakaravarty
Commercial Accounts
Jet Airways (I) Ltd.
Jet Air House, 5th Floor
Yusuf Sarai, New Delhi-49
Ph. 46095042/ Fax 46095059


Neelabh Chakravarty/DELCTO/Jetairways
08/23/2011 12:20 PM

To
sushma.[protected]@vodafone.com
cc
Subject
Fw: Vodafone mobile number [protected], excess ECS claim, overbilling, call bar





----- Forwarded by Neelabh Chakravarty/DELCTO/Jetairways on 08/23/2011 12:24 PM -----
Neelabh Chakravarty/DELCTO/Jetairways
08/23/2011 12:16 PM

To
sushma.[protected]@vodafone.com
cc
Ajay Rajput/DELCTO/[protected]@jetairways, anoop.[protected]@vodafone.com, CORPORATECAREDEL <Corporatecare.[protected]@vodafone.com>, [protected]@gmail.com, [protected]@money control.com
Subject
Re: Vodafone mobile number [protected], excess ECS claim, overbilling, call bar Link





Dear Ms. Sushma,

15 minutes back I had received a call from you Customer service agent who confirmed that my complaints has been resolved and I can use the services but till now I am not able to use the services this further aggravates the agony.

Best regards
Neelabh Chakravarty



Neelabh Chakravarty/DELCTO/Jetairways
08/23/2011 11:52 AM

To
CORPORATECAREDEL <Corporatecare.[protected]@vodafone.com>, sushma.[protected]@vodafone.com
cc
anoop.[protected]@vodafone.com, [protected]@gmail.com, confonet.nic, Ajay Rajput/DELCTO/[protected]@jetairways
Subject
Re: Vodafone mobile number [protected], excess ECS claim, overbilling, call bar Link





Dear Ms. Sushma,

This has the reference to my appended communications, and enormous calls to the Customer Care no 111, please note inspite of regular payments rather overpayments at times Vodafone has failed to provide the services and I had to take this measure to protect and address my rights as a consumer:

1) Inspite of the your communication that my calls will not be barred till I have not utilized the 3GB data plan, please note on Saturday evening my calls were barred and inspite of your customer care confirmation that the payment has been received by them the phone is still barred at 11.30 am 23.08.2011. I called them 3-4 times yesterday and they kept on telling that in a few minutes than in a few hrs and at last they told me that today i.e. on 22nd itself the phone will start working, all such confirmation stands just bluff.

2) The ECS facility opted proved to be very dangerous with Vodafone as it tends to charge twice from my bank account every time aprox one and half year back it was regularly charging every month twice and I have proof of that in my bank account. Even after repeated request they are still continuing the same but my bankers are now vigil and they are returning the Vodafone's second request for payment every month and I have proof of the same in my email account as advised by my banker.

During this month on the request from Vodafone Customer care I had made an interim payment of Rs. 1000.00 against my total billing of Rs. 1980.66, but again Vodafone has resorted to its dirty practice of charging excess amount and they have taken out Rs. 1980.66 through ECS. Although another claim of Rs. 980.66 has been returned by my banker.

3) Please note the billing information provided time to time is not as per the Jet Airways (CUG) plan Rs. 150.00 subscribed by me, for example last month I had received SMS 3 to 4 times and every time they were stopping my facilities stating that my usage has exceeded the credit limit in the last SMS they communicated that I have utilized to the tune of Rs. 4300.00 against credit limit of Rs. 1900.00 and even after my repeated request that Rs 4300.00 is not a fair amount as per the utilization monitored by my but they adamantly stick to their position and no action taken, at last they compelled me to pay Rs 1000.00 in advance but at the end of it the actual billing amount turned to be Rs 1980.66 now you can judge your self the amount of harassment faced by the customer.

4) Please note this month they have started doing the same practice, although I had other issues as well but I get tired of complaining and requesting with Vodafone but they do not service the customer hence for the time being I put a stop to further issues but please note I want immediate respite or else I will lodge a case with Consumer Forum.

Best regards
Neelabh Chakaravarty
Commercial Accounts
Jet Airways (I) Ltd.
Jet Air House, 5th Floor
Yusuf Sarai, New Delhi-49
Ph. 46095042/ Fax 46095059


CORPORATECAREDEL <Corporatecare.[protected]@vodafone.com>
08/11/2011 04:32 PM

To
"[protected]@jetairways.com" <[protected]@jetairways.com>
cc
Subject
Credit limit on Vodafone mobile number [protected]





Dear Mr. Chakravarty,


Thank you for writing to Vodafone regarding the credit limit on Vodafone mobile number [protected].

We sincerely regret the inconvenience caused to you.

We would like to confirm you that the your email id has been updated in our records.


We would like to inform you that the credit limit assigned to your Vodafone account has been decreased to Rs. 1900, as per the usage pattern for your Vodafone mobile number [protected]
We would also like to inform you that the services on your Vodafone mobile number [protected] will not be disrupted due to free data usage as per the Vodafone mobile connect + Vodadfone live @ 198 with 3GB data usage opted by you. You will be able to use free data usage till the 3GB post which the services might get interrupted in case usage exceeds the credit limit.

Assuring you with best of our services and we value your association with us.

Happy to help,

Ashish Gupta

Vodafone Care

Contact numbers*

Vodafone Care : 111 or +91-[protected]

Fax number : +91-[protected]/[protected]
E-mail : corporatecare.[protected]@vodafone.com
Website : www.vodafone.in


_____________________________________________
From: Neelabh Chakravarty [[protected]@jetairways.com]
Sent: 10-Aug-2011 09:38
To: corporatecare.[protected]@vodafone.com
CC: anoop.[protected]@vodafone.com
Subject: Re: Credit limit on Vodafone mobile number [protected]





Dear Ms Khushbu,

SMS Sent.

Best regards
Neelabh Chakaravarty
Commercial Accounts
Jet Airways (I) Ltd.
Jet Air House, 5th Floor
Yusuf Sarai, New Delhi-49
Ph. 46095042/ Fax 46095059


CORPORATECAREDEL <Corporatecare.[protected]@vodafone.com>
08/09/2011 06:14 PM


To
"[protected]@jetairways.com" <[protected]@jetairways.com>
cc
Subject
Credit limit on Vodafone mobile number [protected]







Dear Mr. Chakravarty,

Thank you for writing to Vodafone regarding the credit limit on your Vodafone mobile number [protected].



We would like to inform you that the credit limit assigned to your Vodafone account has been decreased to Rs. 1900, as per the usage pattern for your
Vodafone mobile number [protected].

We would like to inform you that as per our records your official E-mail Id is not registered with us Hence, we request you to kindly update your e-mail Id by sending an SMS “EMAIL<space>email Id” to 111. Post updation of your email ID in our records, we assure you that

Assuring you with best of our services and we value your association with us.


Happy to help,

Khushbu Anand

Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]
Fax number : +91-[protected]/[protected]
E-mail : corporatecare.[protected]@vodafone.com
Website : www.vodafone.in




_____________________________________________
From: Neelabh Chakravarty [[protected]@jetairways.com]
Sent: 08-Aug-2011 16:50
To: corporatecare.[protected]@vodafone.com
CC: anoop.[protected]@vodafone.com,[protected]@jetairways.com
Subject: Reduction in Vodafone usage limit. Mobile No [protected]





Hi,

I have using the captioned vodafone no for last 10 years and was confortabily enjoing a credit limit to the tune of Rs 7000.00-10000.00, but in the recent past my call had been barred and I was told that the credit limit have been reduced by Vodafone on their own whereas the payments were always on time through ECS.

Now a days I need to make frequent calls due to certain family/ official reasons hence, this reduction in credit limit is adversely effecting by activity, therefore you are requeted to increase the limit to the earlier level at the earliest.

Best regards
Neelabh Chakaravarty
Commercial Accounts
Jet Airways (I) Ltd.
Jet Air House, 5th Floor
Yusuf Sarai, New Delhi-49
Ph. 46095042/ Fax 46095059





This message is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you have received this message in error, please notify the sender immediately and delete this message from your system. Reasonable precautions have been taken to ensure that this message is virus-free. However, Jet Airways (India) Ltd. does not accept responsibility for any loss or damage arising from the use of this message or attachments. www.jetairways.com

This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.







This message is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you have received this message in error, please notify the sender immediately and delete this message from your system. Reasonable precautions have been taken to ensure that this message is virus-free. However, Jet Airways (India) Ltd. does not accept responsibility for any loss or damage arising from the use of this message or attachments. www.jetairways.com

This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.







This message is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you have received this message in error, please notify the sender immediately and delete this message from your system. Reasonable precautions have been taken to ensure that this message is virus-free. However, Jet Airways (India) Ltd. does not accept responsibility for any loss or damage arising from the use of this message or attachments. www.jetairways.com

Reply
Forward
Reply
Neelabh Chakravarty to sushma.nodal, vishal.monakar, anoop.g, CORPORATECARED., pehredar, me
show details 5:32 PM (3 hours ago)

It is 5.30 hrs now but no respite

regd
Neelabh Chakaravarty
Commercial Accounts
Jet Airways (I) Ltd.
Jet Air House, 5th Floor
Yusuf Sarai, New Delhi-49
Ph. 46095042/ Fax 46095059


Neelabh Chakravarty/DELCTO/Jetairways
08/23/2011 03:43 PM

To
sushma.[protected]@vodafone.com
cc
anoop.[protected]@vodafone.com, CORPORATECAREDEL <Corporatecare.[protected]@vodafone.com>, vishal.[protected]@vodafone.com, [protected]@moneycontrol.com
Subject
Re: Fw: Vodafone mobile number [protected], excess ECS claim, overbilling, call bar Link




Dear Sushma,

See the state of services of Vodafone that even 4 hrs after confirmation from your Customer Service department services has not yet been restored. Further to this I have been trying to get in touch with the accountable manager for Jet Airways but neither does he bother to take-up our calls nor does replies to the mail.

Please note unless until one is in dire need no one wants to spend unnecessarily on phone calls, hope you have a fare understanding of my sufferings.

Best regards
Neelabh Chakaravarty
Commercial Accounts
Jet Airways (I) Ltd.
Jet Air House, 5th Floor
Yusuf Sarai, New Delhi-49
Ph. 46095042/ Fax 46095059


Neelabh Chakravarty/DELCTO/Jetairways
08/23/2011 02:26 PM

To
Anoop
cc
Subject
Fw: Vodafone mobile number [protected], excess ECS claim, overbilling, call bar





----- Forwarded by Neelabh Chakravarty/DELCTO/Jetairways on 08/23/2011 02:31 PM -----
Neelabh Chakravarty/DELCTO/Jetairways
08/23/2011 02:09 PM

To
sushma.[protected]@vodafone.com
cc
Subject
Re: Fw: Vodafone mobile number [protected], excess ECS claim, overbilling, call bar Link




Even after two hrs I am not able to make calls

Best regards
Neelabh Chakaravarty
Commercial Accounts
Jet Airways (I) Ltd.
Jet Air House, 5th Floor
Yusuf Sarai, New Delhi-49
Ph. 46095042/ Fax 46095059


Neelabh Chakravarty/DELCTO/Jetairways
08/23/2011 12:20 PM

To
sushma.[protected]@vodafone.com
cc
Subject
Fw: Vodafone mobile number [protected], excess ECS claim, overbilling, call bar





----- Forwarded by Neelabh Chakravarty/DELCTO/Jetairways on 08/23/2011 12:24 PM -----
Neelabh Chakravarty/DELCTO/Jetairways
08/23/2011 12:16 PM

To
sushma.[protected]@vodafone.com
cc
Ajay Rajput/DELCTO/[protected]@jetairways, anoop.[protected]@vodafone.com, CORPORATECAREDEL <Corporatecare.[protected]@vodafone.com>, [protected]@gmail.com, [protected]@money control.com
Subject
Re: Vodafone mobile number [protected], excess ECS claim, overbilling, call bar Link





Dear Ms. Sushma,

15 minutes back I had received a call from you Customer service agent who confirmed that my complaints has been resolved and I can use the services but till now I am not able to use the services this further aggravates the agony.

Best regards
Neelabh Chakravarty



Neelabh Chakravarty/DELCTO/Jetairways
08/23/2011 11:52 AM

To
CORPORATECAREDEL <Corporatecare.[protected]@vodafone.com>, sushma.[protected]@vodafone.com
cc
anoop.[protected]@vodafone.com, [protected]@gmail.com, confonet.nic, Ajay Rajput/DELCTO/[protected]@jetairways
Subject
Re: Vodafone mobile number [protected], excess ECS claim, overbilling, call bar Link





Dear Ms. Sushma,

This has the reference to my appended communications, and enormous calls to the Customer Care no 111, please note inspite of regular payments rather overpayments at times Vodafone has failed to provide the services and I had to take this measure to protect and address my rights as a consumer:

1) Inspite of the your communication that my calls will not be barred till I have not utilized the 3GB data plan, please note on Saturday evening my calls were barred and inspite of your customer care confirmation that the payment has been received by them the phone is still barred at 11.30 am 23.08.2011. I called them 3-4 times yesterday and they kept on telling that in a few minutes than in a few hrs and at last they told me that today i.e. on 22nd itself the phone will start working, all such confirmation stands just bluff.

2) The ECS facility opted proved to be very dangerous with Vodafone as it tends to charge twice from my bank account every time aprox one and half year back it was regularly charging every month twice and I have proof of that in my bank account. Even after repeated request they are still continuing the same but my bankers are now vigil and they are returning the Vodafone's second request for payment every month and I have proof of the same in my email account as advised by my banker.

During this month on the request from Vodafone Customer care I had made an interim payment of Rs. 1000.00 against my total billing of Rs. 1980.66, but again Vodafone has resorted to its dirty practice of charging excess amount and they have taken out Rs. 1980.66 through ECS. Although another claim of Rs. 980.66 has been returned by my banker.

3) Please note the billing information provided time to time is not as per the Jet Airways (CUG) plan Rs. 150.00 subscribed by me, for example last month I had received SMS 3 to 4 times and every time they were stopping my facilities stating that my usage has exceeded the credit limit in the last SMS they communicated that I have utilized to the tune of Rs. 4300.00 against credit limit of Rs. 1900.00 and even after my repeated request that Rs 4300.00 is not a fair amount as per the utilization monitored by my but they adamantly stick to their position and no action taken, at last they compelled me to pay Rs 1000.00 in advance but at the end of it the actual billing amount turned to be Rs 1980.66 now you can judge your self the amount of harassment faced by the customer.

4) Please note this month they have started doing the same practice, although I had other issues as well but I get tired of complaining and requesting with Vodafone but they do not service the customer hence for the time being I put a stop to further issues but please note I want immediate respite or else I will lodge a case with Consumer Forum.

Best regards
Neelabh Chakaravarty
Commercial Accounts
Jet Airways (I) Ltd.
Jet Air House, 5th Floor
Yusuf Sarai, New Delhi-49
Ph. 46095042/ Fax 46095059


CORPORATECAREDEL <Corporatecare.[protected]@vodafone.com>
08/11/2011 04:32 PM

To
"[protected]@jetairways.com" <[protected]@jetairways.com>
cc
Subject
Credit limit on Vodafone mobile number [protected]





Dear Mr. Chakravarty,


Thank you for writing to Vodafone regarding the credit limit on Vodafone mobile number [protected].

We sincerely regret the inconvenience caused to you.

We would like to confirm you that the your email id has been updated in our records.


We would like to inform you that the credit limit assigned to your Vodafone account has been decreased to Rs. 1900, as per the usage pattern for your Vodafone mobile number [protected]
We would also like to inform you that the services on your Vodafone mobile number [protected] will not be disrupted due to free data usage as per the Vodafone mobile connect + Vodadfone live @ 198 with 3GB data usage opted by you. You will be able to use free data usage till the 3GB post which the services might get interrupted in case usage exceeds the credit limit.

Assuring you with best of our services and we value your association with us.

Happy to help,

Ashish Gupta

Vodafone Care

Contact numbers*

Vodafone Care : 111 or +91-[protected]

Fax number : +91-[protected]/[protected]
E-mail : corporatecare.[protected]@vodafone.com
Website : www.vodafone.in


_____________________________________________
From: Neelabh Chakravarty [[protected]@jetairways.com]
Sent: 10-Aug-2011 09:38
To: corporatecare.[protected]@vodafone.com
CC: anoop.[protected]@vodafone.com
Subject: Re: Credit limit on Vodafone mobile number [protected]





Dear Ms Khushbu,

SMS Sent.

Best regards
Neelabh Chakaravarty
Commercial Accounts
Jet Airways (I) Ltd.
Jet Air House, 5th Floor
Yusuf Sarai, New Delhi-49
Ph. 46095042/ Fax 46095059


CORPORATECAREDEL <Corporatecare.[protected]@vodafone.com>
08/09/2011 06:14 PM


To
"[protected]@jetairways.com" <[protected]@jetairways.com>
cc
Subject
Credit limit on Vodafone mobile number [protected]







Dear Mr. Chakravarty,

Thank you for writing to Vodafone regarding the credit limit on your Vodafone mobile number [protected].



We would like to inform you that the credit limit assigned to your Vodafone account has been decreased to Rs. 1900, as per the usage pattern for your
Vodafone mobile number [protected].

We would like to inform you that as per our records your official E-mail Id is not registered with us Hence, we request you to kindly update your e-mail Id by sending an SMS “EMAIL<space>email Id” to 111. Post updation of your email ID in our records, we assure you that

Assuring you with best of our services and we value your association with us.


Happy to help,

Khushbu Anand

Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]
Fax number : +91-[protected]/[protected]
E-mail : corporatecare.[protected]@vodafone.com
Website : www.vodafone.in




_____________________________________________
From: Neelabh Chakravarty [[protected]@jetairways.com]
Sent: 08-Aug-2011 16:50
To: corporatecare.[protected]@vodafone.com
CC: anoop.[protected]@vodafone.com,[protected]@jetairways.com
Subject: Reduction in Vodafone usage limit. Mobile No [protected]





Hi,

I have using the captioned vodafone no for last 10 years and was confortabily enjoing a credit limit to the tune of Rs 7000.00-10000.00, but in the recent past my call had been barred and I was told that the credit limit have been reduced by Vodafone on their own whereas the payments were always on time through ECS.

Now a days I need to make frequent calls due to certain family/ official reasons hence, this reduction in credit limit is adversely effecting by activity, therefore you are requeted to increase the limit to the earlier level at the earliest.

Best regards
Neelabh Chakaravarty
Commercial Accounts
Jet Airways (I) Ltd.
Jet Air House, 5th Floor
Yusuf Sarai, New Delhi-49
Ph. 46095042/ Fax 46095059





This message is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you have received this message in error, please notify the sender immediately and delete this message from your system. Reasonable precautions have been taken to ensure that this message is virus-free. However, Jet Airways (India) Ltd. does not accept responsibility for any loss or damage arising from the use of this message or attachments. www.jetairways.com

This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.







This message is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you have received this message in error, please notify the sender immediately and delete this message from your system. Reasonable precautions have been taken to ensure that this message is virus-free. However, Jet Airways (India) Ltd. does not accept responsibility for any loss or damage arising from the use of this message or attachments. www.jetairways.com

This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.







This message is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you have received this message in error, please notify the sender immediately and delete this message from your system. Reasonable precautions have been taken to ensure that this message is virus-free. However, Jet Airways (India) Ltd. does not accept responsibility for any loss or damage arising from the use of this message or attachments. www.jetairways.com

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