Vodafone India Complaints & Reviews

Hello,

I am complaining in regards to the mobile number [protected]. A sports pack was activated by Vodafone on this mobile number without my knowledge and consent. I am being charged Rs. 3per day for it. When I realised that on the first day, I called vodafone and they told me that they were sorry about it and would deactivate the service within 24 hours, would refund the 3rs and I would not be charged again. The next day I again got charged. I called them again (spending money because customer service is no longer tollfree). And they told me that they would strictly look into the matter, register a complaint and the service would be deactiavted within 24 hours and I would be refunded the money (Rs 3). The next day someone from Vodafone called up and confirmed that the service has been deactivated and the amount has been cancelled. I did not bother about that and after 2 weeks I see that I am still charged Rs. 3per day everyday the whole of 2 weeks and the service was never deactivated. I called customer service and they hung up on me. I again called. They said they would deactivate the service within 24 hours but they cannot refund the amount. I requested for a supervisor and I was kept on hold for 20 minutes. I called again. This time I got through a supervisor. The supervisor told me that the service was not deactivated so they would deactivate it but he could not refund the amount. Which in other words mean "we are sorry, we cheated you, but cannot do anything about it". I asked him why he could not refund when I called them 3 times and asked them to deactivate. To my shock, they said because I activated it. (which I have not done). If I ask for records, they have none. They do not have call records or documentation of anything. Then to my surprise the So called Supervisor says that it was my mistake because I had to deactivate it from my end (never before I was told this, not even by the same supervisor when I asked him to deactivate the service.) I asked for a Manager, He refused. So I would like to get some kind of compensation regarding this.
My email id is akankhya.[protected]@gmail.com

Regards
Akankhya Baruah
d/o Mr. Amal Baruah
[protected]

Hi,

I have been a Vodafone subscriber in Mumbai for over 4 years, and have never delayed or defaulted on paying my dues. However, when I recently applied to another operator for MNP from Vodafone to XYZ operator, I was shocked to get an SMS from Vodafone that the request to port-out has been rejected due to “contractual obligations”. On checking with their Customer Care (who had a different tone for subscribers wanting to Port-out) was told that the “Contractual Obligations” in my case referred to some free minutes included in my Tariff Plan. I found it very strange, as the Tariff Plan I have opted for is a standard one, listed on their website and available to any other Vodafone subscriber. Hence, I really didn’t see any reason for Vodafone to stall my Port-out request on such frivolous grounds. Despite taking it up with their Customer Care several times, each time I only get a new Request No. with an assurance that the issue will be resolved within 48 hours. I am yet to have this issue resolved, before I approach the XYZ operator once again to migrate my Vodafone number to their network. Have spoken with the Vodafone Nodal Officer’s office, but am yet to get their response to this issue.

I would like to know from experienced & knowledgeable persons what recourse do subscribers like myself have, if existing operator doesn’t allow Port-out on frivolous grounds. Does TRAI offer any solution to this issue, which it would have ideally expected from big players (who would have expected many of their subscribers to Port-out, while welcoming Port-ins with open arms !!) ? I would appreciate responses to my complaint which are actionable. Thanks.

Regards,
Ramesh

Hiii

Last month am changed to my reliance CDMA number (Mob no:[protected]) portable to new network(VODAFONE).But now one problem happen to phone.The problem is CONNECTION Error....So kindly solve the issue.


Regards
Alex.

I have purchased the mobile in which 2GB data downloading is free for 3 months. Despite of recurrent communications vodafone had not activated the services and my balance got deducted every time I am using the net.
I have asked the customer care executives about 4 times regarding the same issue but there line is always not working and there is hardly any assistance from there side. So Please help me that they can refund back the amount which is inappropriately deducted from my account.

Prateek Sachdeva
[protected]

hi,
On saterday i took one vodafone post paid number?([protected])and paid Rs 500 (250 for activation and 250 deposit).
i have been told that on next day sunday my verification will take place and by monday connection will be active,but my verfication took place on wednesday morning 8.30 am, and then i come to know that simcard which was issue to me was dummy , just for sales and i will get a new simcard, so that vodafone center hold me as a client for few day till they get the new card for me, its being 4 days till now they dont active my number and when i call to Customer care , they say will check and get back in on working day.
I need to understand that after paying money and verification check positive also, why my number is not active.
Why i have been given a dummy sim card,
Why i should wait for 5 day when it can be done in 2 working, and why i pay for all vodafone mistake in terms of time.

I think the TARI will also not be effective in same course of action, but for try basis am writing to tari , els will look the same to ministry of telecom ,delhi,
for any feed back one can get back to me on , i dont know , if i should trust on this tari people.

ashish kumar
[protected]

Vodafone is advertising FREE 3G. In their adds they have not specified that the service is available in only some cities or areas. The only thing they write is "SMS 3G" to 111 to try free 3G.

Millions of people send the SMS. Which is NOT Toll Free! Money is deducted from account and the reply received is

"Vodafone 3G Service is not available in your town"

Imagine the amount to money the company is making by getting people to send text messages every now and then just to see if 3G arrived in their town!

Vodafone is cheating people and making money! Arrest them or something!!

Vodafone is deductiong balance from my number withour any reason and when i am asking them that what is the problem they are not even telling me that why is balance been reduced from my number

hi,
i got a missed call from number [protected], and when searched from isd code +92 found that this number is from pakistan. I request vodafone team to look into this matter and how my no reached them.
thanks.

Navin prakash

sir firstly i have idea's prepaid connection .before 50 days i am changed mobile company by MNP conditions to vodafone. but now 15 days my number [protected]
incoming and outgoings are close.
i did lotof complaints to costomercare. but they are not take any action.
sukhwinder singh
[protected]
vpo banga , distt N.S.R. (PUNJAB)

i Yogini Yamini Rani an yoga teacher and an user of vodafone postpaid in hyderabad, AP, i lost my sim and went to vodafone office at mehdiptnam and was directed to nagrjuna circle office and their the execuitve ms chamunda isbehaved with me and told that she cannot take my request for disconnecting the phone then i requested her that i will settle the bill completely and want to cancel the service on that request she shouted on me and told me to email the customer care of vodafone if i want to get it discoonceted or to be cancelled. this all happened on 28th march 2011 around 11.30 am... my number is [protected] and my email id is [protected]@gmail.com

I have registered for data plans and 3G service. I just checked my unbilled amount and it showed a lot. I called up vodafone customer care and they had no idea about the amount. If the vodafone staff cannot guide the customers about the unbilled amount then should not mention the unbilled amount as it keeps the customer guessing what the actual bill amount will come like.

After being harassed by service provider I am lodging a complaint for resolving the same.

My grievance is notified in appointed mail.

I have sent for clarification on 25th but till now no action taken by you also my both no has been deactivated from 26th March,2011.

Please resolve the issue and activate my both no immediately.

With regards,

Anil Kumar
CMP-Monitoring...

With reference to the above I requested For the Unique Portability on 21 Feb 2011. I received the code VM 182574. but I not received and response from Vodafone as well as Aircel. still Vodafone network with the my cell . After wait few days I again requested on 19 March 2011. I received Code VM 229234. and I received 1 message from Vodafone on 20 March 2011 which is saying my Portability request is rejected because due to The porting code does not match. for this reason I called to Vodafone customer care number and they said my portability number request already approved on 3rd March .

However I am still not understand if my portability request is already approved then how I am still getting Vodafone network , I just check with Aircel for same reason they also told me same thing if its approved then how you are getting network from Vodafone. they can help me after the Vodafone network.

23rd March 2011. i sent mail to vodafonecare.[protected]@vodafone.com , and nodal officer Zillah.[protected]@vodafone.com ; j.[protected]@vodafone.com they sent auto reply ”We thank you for writing to us. We have referred the matter to our concerned department and will revert to you within 48 hours.” after 48 hours wait i again sent mail on 26th March 2011. again i recived same mail we revert you in 48 hours. so i am called to nodal officer on[protected].almost half n hour wait on line nodal officer said they can help imed. pls keep patience.late evening i am recived call from vodafone and they asking me why i am chaning network and all. i told the my problem what i am facing problem with MNP he said his seniour person call me with in harf n hour but still my problem is not solved . for that i want to comlaint against Vodafone they are not allowing to change Portability and no one helping for this matter. i am using this number more then 7 year for that vodafone using to us and enjoying with the how harresment to customer so they are not go any other network .

Dear Sir,

I need call details (incoming & outgoing) for my vodafone prepaid mobile number [protected] for the month of Feb & March 2011. I have already sent a mail to vodafone customer care repeatedly two times requesting for the same with no reply.

Please help me in getting the call details as I am receiving unwanted calls from unknown numbers which somehow got deleted from my mobile.

Thanks

i have shared the below conversation with vodafone nodal officer with mail.but no support response given me through mail.everytime they contacted me through phone conversation
one day finally he denied me support and get myself migrated to another service provider.

I had called the customer care on date 13/12/2010 for migrating to postpaid from prepaid…
After dealing with the executive he gave me a secret code. He said you will be receiving SIM card on your address and you can pay him the money when he shares the common secret code with you. Next day the person came and gave me new SIM and the same secret code and took 350rs from me later when I contacted the Vodafone store I was being told that I am cheated so it’s my request to take action against him and get me my reversal. He gave me a new card also SIM card no is[protected]H5)
I had been told that it’s bogus by Mr. Shankar Gajre Mr. Siddhesh veknande. Mr. Abdul Razzak Lodhia. At Vodafone store Jogeshwari (west) Aisha tower.

I have confirmed from MR.SHRAVAN TIVARI that the gift voucher of RS350 is not any more in the scheme from Vodafone but I have confirmed on from 9 to 12 of December from the Vodafone care executive that scheme is available m getting confused that how this could happen in such a vast corporation. But now also MR.SHRAVAN TIVARI is confirming that he will send me a gift personally if I want, I don’t want any gift but just wanna clear my doubt about the misconversation.i m trusting Vodafone but m not satisfy with this .the main aim of any corporation is to satisfy the customer n if they fail to satisfy then how could the corporation run smoothly just wannna say that how this could happen.

I am Kumar Neeraj and I stay in #138, FF, 13th A Cross, 6th Main, BTM Layout 2nd Stage, Bangalore-76. My Vodafone pre-paid cell num: [protected] which I am using since six years.

In six years I have not got any promotional free offers on sms or calls from vodafone seeing my good call & recharge records.

But now from Sun 27th March, 2010 morning, they have blocked my outgoing calls stating some special subsciption is required. Even there toll free 111 I cannot dial and ask When by my freind's number I called customer care and ask, they told you need to transfer from 2G to 3G mode4 compulsorily. I told I am outstation and cannot submit any document regarding it now and to give me temporary permission of two days, he told okay but not given. I was not even given any prior call or sms on this regard and suddenly they closed my outgoing. I had even Rs 175 bal left. I have only one phone and sim to access, Its a great difficulty. I want them to pay for the pain and suffering I bear because of no fault of mine.

Dear Vodafone Officers,

Good morning!

As per your following advice, I went on 26 March 2011 at 2.45 PM to East of Kailash Vodafone Office and met Mr Waseem and Mr Manoj. In my presence they have sent email to the concerned section to activate my plan from pre to post paid. They have also assured me that I will be receiving a call within 2 hours on 26 March 2011 and my plan will be activated on Sunday.

Regret to inform you that till now neither I have received any call nor my plan has been changed. Still I am using my prepaid card and now balance is almost exhausted and not recharging the same as I have requested for post paid.

In view of the above, you are requested to kindly activate the same immediately else I will approach the higher authorities.

Thanks and regards.

Anil Chitkara
[protected]

-----Original Message-----
From: VodafoneCare [mailto:vodafonecare.[protected]@vodafone.com]
Sent: Wednesday 23 March, 2011 5:18 PM
To: Chitkara, Mr. Anil
Subject: Services on your Vodafone mobile number [protected] [REF:[protected]]

Dear Mr. Chitkara,

Thank you for writing to Vodafone regarding the Services on your Vodafone mobile number [protected].

We sincerely regret the delay in replying to your e-mail and the inconvenience caused to you.

We sincerely regret the inconvenience caused to you.

We would like to inform you that as per our records due to the negative verification on telephonic conversation services on your Vodafone account not migrated to a postpaid connection. You are kindly requested to visit to the same Vodafone store For further assistance.

Assuring you with best of our services at all times For further assistance, mail us at: Vodafonecare.[protected]@vodafone.com

We value your association with Vodafone.

Happy to help,
Khushbu Anand
Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]
Fax number : +91-[protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----

From: [protected]@searo.who.int
Sent: 21-Mar-2011 10:37:40
To: vodafonecare.[protected]@vodafone.com
Cc: Sushma.[protected]@vodafone.com; vivekg.[protected]@vodafone.com
Subject: Mobile No. [protected]

Dear Vodafone Officers,

Good Morning!

On 13 March 2011 I went to your Sant Nagar, New Delhi branch to change
my plan from Pre to Post Paid and filled Customer Agreement Form No.
82693439, also deposited Rs. 500 as security amount for the plan. This
was assured by your representative Mr Sameer that:

1. My plan will be activated within 48 hours after getting
confirmation and enquiry from the company.
2. Rs. 250 will be adjusted in my first bill.

This is to inform you that till date neither I have received any call
from your company nor my plan has been changed. Still I am using my
pre-paid SIM. I have already received post paid SIM.

In view of the above you are requested to kindly activate my post paid
plan by today evening otherwise you are forcing me to change my
operator.

Thanks for your understandings.

Regards.

Anil Chitkara
[protected]

My mother(prepaid no [protected]) bought a Rs.30 voucher of vodafone on 21st of March 2011 which had the offer of having ISD calls at Rs.2.25 but when my mother called to UK this week she observed that the call rate was same as normal. She went to a vodafone store there they promised a solution but eventually did nothing. This is very harassing for a big telecom giant like the Vodafone.

I am Gurinder from chandigarh (Mb.No:+91 - [protected]).i called customer care regarding gprs setting for 198 complaint helpline
. first time i talked with mrs. rajinder kaur , after she transfer my call to her senior to mr. davinder singh
i had complainted for 4 rs internet daily bonus pack regarding gprs settings. but they didn,t give me VMC reqiured settings
. and he talked very rudely. This isn't the proper way to treat the customer.

Recharge online on 25/03/2011 of Rs95/- 2gb internet pack
Payment successfully made but internet pack not activate till today 27/03/2011