Vodafone India Complaints & Reviews

hi,
i got a missed call from number [protected], and when searched from isd code +92 found that this number is from pakistan. I request vodafone team to look into this matter and how my no reached them.
thanks.

Navin prakash

sir firstly i have idea's prepaid connection .before 50 days i am changed mobile company by MNP conditions to vodafone. but now 15 days my number [protected]
incoming and outgoings are close.
i did lotof complaints to costomercare. but they are not take any action.
sukhwinder singh
[protected]
vpo banga , distt N.S.R. (PUNJAB)

i Yogini Yamini Rani an yoga teacher and an user of vodafone postpaid in hyderabad, AP, i lost my sim and went to vodafone office at mehdiptnam and was directed to nagrjuna circle office and their the execuitve ms chamunda isbehaved with me and told that she cannot take my request for disconnecting the phone then i requested her that i will settle the bill completely and want to cancel the service on that request she shouted on me and told me to email the customer care of vodafone if i want to get it discoonceted or to be cancelled. this all happened on 28th march 2011 around 11.30 am... my number is [protected] and my email id is [protected]@gmail.com

I have registered for data plans and 3G service. I just checked my unbilled amount and it showed a lot. I called up vodafone customer care and they had no idea about the amount. If the vodafone staff cannot guide the customers about the unbilled amount then should not mention the unbilled amount as it keeps the customer guessing what the actual bill amount will come like.

After being harassed by service provider I am lodging a complaint for resolving the same.

My grievance is notified in appointed mail.

I have sent for clarification on 25th but till now no action taken by you also my both no has been deactivated from 26th March,2011.

Please resolve the issue and activate my both no immediately.

With regards,

Anil Kumar
CMP-Monitoring...

With reference to the above I requested For the Unique Portability on 21 Feb 2011. I received the code VM 182574. but I not received and response from Vodafone as well as Aircel. still Vodafone network with the my cell . After wait few days I again requested on 19 March 2011. I received Code VM 229234. and I received 1 message from Vodafone on 20 March 2011 which is saying my Portability request is rejected because due to The porting code does not match. for this reason I called to Vodafone customer care number and they said my portability number request already approved on 3rd March .

However I am still not understand if my portability request is already approved then how I am still getting Vodafone network , I just check with Aircel for same reason they also told me same thing if its approved then how you are getting network from Vodafone. they can help me after the Vodafone network.

23rd March 2011. i sent mail to vodafonecare.[protected]@vodafone.com , and nodal officer Zillah.[protected]@vodafone.com ; j.[protected]@vodafone.com they sent auto reply ”We thank you for writing to us. We have referred the matter to our concerned department and will revert to you within 48 hours.” after 48 hours wait i again sent mail on 26th March 2011. again i recived same mail we revert you in 48 hours. so i am called to nodal officer on[protected].almost half n hour wait on line nodal officer said they can help imed. pls keep patience.late evening i am recived call from vodafone and they asking me why i am chaning network and all. i told the my problem what i am facing problem with MNP he said his seniour person call me with in harf n hour but still my problem is not solved . for that i want to comlaint against Vodafone they are not allowing to change Portability and no one helping for this matter. i am using this number more then 7 year for that vodafone using to us and enjoying with the how harresment to customer so they are not go any other network .

Dear Sir,

I need call details (incoming & outgoing) for my vodafone prepaid mobile number [protected] for the month of Feb & March 2011. I have already sent a mail to vodafone customer care repeatedly two times requesting for the same with no reply.

Please help me in getting the call details as I am receiving unwanted calls from unknown numbers which somehow got deleted from my mobile.

Thanks

i have shared the below conversation with vodafone nodal officer with mail.but no support response given me through mail.everytime they contacted me through phone conversation
one day finally he denied me support and get myself migrated to another service provider.

I had called the customer care on date 13/12/2010 for migrating to postpaid from prepaid…
After dealing with the executive he gave me a secret code. He said you will be receiving SIM card on your address and you can pay him the money when he shares the common secret code with you. Next day the person came and gave me new SIM and the same secret code and took 350rs from me later when I contacted the Vodafone store I was being told that I am cheated so it’s my request to take action against him and get me my reversal. He gave me a new card also SIM card no is[protected]H5)
I had been told that it’s bogus by Mr. Shankar Gajre Mr. Siddhesh veknande. Mr. Abdul Razzak Lodhia. At Vodafone store Jogeshwari (west) Aisha tower.

I have confirmed from MR.SHRAVAN TIVARI that the gift voucher of RS350 is not any more in the scheme from Vodafone but I have confirmed on from 9 to 12 of December from the Vodafone care executive that scheme is available m getting confused that how this could happen in such a vast corporation. But now also MR.SHRAVAN TIVARI is confirming that he will send me a gift personally if I want, I don’t want any gift but just wanna clear my doubt about the misconversation.i m trusting Vodafone but m not satisfy with this .the main aim of any corporation is to satisfy the customer n if they fail to satisfy then how could the corporation run smoothly just wannna say that how this could happen.

I am Kumar Neeraj and I stay in #138, FF, 13th A Cross, 6th Main, BTM Layout 2nd Stage, Bangalore-76. My Vodafone pre-paid cell num: [protected] which I am using since six years.

In six years I have not got any promotional free offers on sms or calls from vodafone seeing my good call & recharge records.

But now from Sun 27th March, 2010 morning, they have blocked my outgoing calls stating some special subsciption is required. Even there toll free 111 I cannot dial and ask When by my freind's number I called customer care and ask, they told you need to transfer from 2G to 3G mode4 compulsorily. I told I am outstation and cannot submit any document regarding it now and to give me temporary permission of two days, he told okay but not given. I was not even given any prior call or sms on this regard and suddenly they closed my outgoing. I had even Rs 175 bal left. I have only one phone and sim to access, Its a great difficulty. I want them to pay for the pain and suffering I bear because of no fault of mine.

Dear Vodafone Officers,

Good morning!

As per your following advice, I went on 26 March 2011 at 2.45 PM to East of Kailash Vodafone Office and met Mr Waseem and Mr Manoj. In my presence they have sent email to the concerned section to activate my plan from pre to post paid. They have also assured me that I will be receiving a call within 2 hours on 26 March 2011 and my plan will be activated on Sunday.

Regret to inform you that till now neither I have received any call nor my plan has been changed. Still I am using my prepaid card and now balance is almost exhausted and not recharging the same as I have requested for post paid.

In view of the above, you are requested to kindly activate the same immediately else I will approach the higher authorities.

Thanks and regards.

Anil Chitkara
[protected]

-----Original Message-----
From: VodafoneCare [mailto:vodafonecare.[protected]@vodafone.com]
Sent: Wednesday 23 March, 2011 5:18 PM
To: Chitkara, Mr. Anil
Subject: Services on your Vodafone mobile number [protected] [REF:[protected]]

Dear Mr. Chitkara,

Thank you for writing to Vodafone regarding the Services on your Vodafone mobile number [protected].

We sincerely regret the delay in replying to your e-mail and the inconvenience caused to you.

We sincerely regret the inconvenience caused to you.

We would like to inform you that as per our records due to the negative verification on telephonic conversation services on your Vodafone account not migrated to a postpaid connection. You are kindly requested to visit to the same Vodafone store For further assistance.

Assuring you with best of our services at all times For further assistance, mail us at: Vodafonecare.[protected]@vodafone.com

We value your association with Vodafone.

Happy to help,
Khushbu Anand
Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]
Fax number : +91-[protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----

From: [protected]@searo.who.int
Sent: 21-Mar-2011 10:37:40
To: vodafonecare.[protected]@vodafone.com
Cc: Sushma.[protected]@vodafone.com; vivekg.[protected]@vodafone.com
Subject: Mobile No. [protected]

Dear Vodafone Officers,

Good Morning!

On 13 March 2011 I went to your Sant Nagar, New Delhi branch to change
my plan from Pre to Post Paid and filled Customer Agreement Form No.
82693439, also deposited Rs. 500 as security amount for the plan. This
was assured by your representative Mr Sameer that:

1. My plan will be activated within 48 hours after getting
confirmation and enquiry from the company.
2. Rs. 250 will be adjusted in my first bill.

This is to inform you that till date neither I have received any call
from your company nor my plan has been changed. Still I am using my
pre-paid SIM. I have already received post paid SIM.

In view of the above you are requested to kindly activate my post paid
plan by today evening otherwise you are forcing me to change my
operator.

Thanks for your understandings.

Regards.

Anil Chitkara
[protected]

My mother(prepaid no [protected]) bought a Rs.30 voucher of vodafone on 21st of March 2011 which had the offer of having ISD calls at Rs.2.25 but when my mother called to UK this week she observed that the call rate was same as normal. She went to a vodafone store there they promised a solution but eventually did nothing. This is very harassing for a big telecom giant like the Vodafone.

I am Gurinder from chandigarh (Mb.No:+91 - [protected]).i called customer care regarding gprs setting for 198 complaint helpline
. first time i talked with mrs. rajinder kaur , after she transfer my call to her senior to mr. davinder singh
i had complainted for 4 rs internet daily bonus pack regarding gprs settings. but they didn,t give me VMC reqiured settings
. and he talked very rudely. This isn't the proper way to treat the customer.

Recharge online on 25/03/2011 of Rs95/- 2gb internet pack
Payment successfully made but internet pack not activate till today 27/03/2011

My mobile number is: [protected]
Vodafone service provider was given many network problems to me.
So i have to change the network to MTS through PORTING option.
So i have sent SMS to 1900 on 21.03.2011.

Then i had received unique code no: VT 422183. after that i have
received immediate call from vodafone customer care center they have
given offer scheme to continue on vodafone

But i'm not accepted that offer and i said i don't like to continue on your
Vodafone just release me to go other network.

Then i given my id proof, photo and porting code to MTS dealer.
That dealer received as "NOT SUCCESS FULL" and contact to current
network" for my mobile number.

at the same time i received sms from vodafone thats:
("Your porting request VT 422183 dated 22.03.11 has been rejected due
to the porting code does not match the donor allocated porting code
for this number request you to call our customer care at 111).

Again i spoken to customer care centre they told:
we added offers to you at today so from now you can't choose
other network you must be continue only on vodafone network
This is planned for arrest me.

Without my confirmation (VODAFONE) they added newly offer scheme
to my mobile number after PORTING.

Again i contacted customer care, but they told: if you are accept our offer or not.
you must continue vodafone network (or) do your knowledge but you can't do
anything against our company.

please note: Vodafone company was doing activities against TRAI RULE.

moreover Vodafone has blocked d all my customer care centre link.
they are doing against trai rules again and again.
they forced and order me to continue with vodafone.

i want release from vodafone network.

P.Sathiya narayanan, Mobile No:[protected].
Rajapalayam-626117.
Thamilnadu. South INDIA.

hello sir,
i m Rahul Choudhary.
address: 2/6,Radhaganj,Dewas (M.P.)
my mobile no. is [protected]
i cant make the outgoing calls from this no. from last four days and also i am having the balance in my account.
and the incoming numbers showing the private number instead of the name of the call made person.
and also the customer care number also all time busy.
please remove the problems or should i change the service operator.
thank you,

SIR,
I HAVE A VODAFONE CONNECTION AND MY NO IS [protected].EVERY TIME I HAVE TO FACE UNDUE BALANCE DEDUCTION,I DONT KNOW WHY AND WHEN I TO CALL CUSTOMER CARE THEY GAVE VAGUE REPLY.
AND MY MAJOR COMPLAIN IS THAT EVRY TIME MY NO GETS TEMPERORLY OUT OF SERVICE FOR MANY DAYS AND I CALL TO CUSTOMER CARE THEY SAY THAT YOUR NO WAS STOLEN AND YOU COMPLAIN FOR IT.......ITS JUST LIKE A MAKING FUN OF ME
IF I WANT TO TALK TO THE SENIOR THEY PUT THE CALL ON HOLD AND TALKS VULGURLY........
I PAY FOR THIS SERVICE THEN WHY SHOULD I FACE SUCH KIND OF PROBLEMS EVEN IT HURTS AND LET FEEL MY SELF DOWN......PLZ HELP ME.

REGARDS:PRADYUMN BASOYA ([protected])

My self Manoj Kumar. My mobile no. is [protected]. I got a SMS from VM-Offer on[protected] that "123 ka safar hai suhana, holi par hai sabb mast toh masti bhari duniya mein kho jaane ke liya dial karein 123(toll free)". I dialed 123 than IVR speak press 1/2/3 for english/hindi/punjabi. I press 2 for hindi & listen the call only 26 seconds and after that I disconnect the line without any press of any KEY. Next day[protected] I got another SMS that "hello, as per your request, Vodafone MISSU Alert Pack has been activated. Rs. 30 has been charged as service rental for 30 days. The service will get renewed on[protected]. To cancel send CAN MISSU to 144". I just dial 123 & Rs. 30 deduct from my balance. What this kind of chor bazari?????? Neither kindly nor please just credit Rs. 30 in my balance & stop your stupid MISSU service.



Manoj Kumar

[protected]

Hi

I am Ajay Kanitkar, my mobile number is [protected], I am using this vodafone prepaid connection from more then one year. I want to switch to postpaid services but with some other service provider(IDEA) as I am not getting the desired plan into Vodafone, I have given my first port out request on 28th February 2011 and today is 25th March 2011, till now I have given request for more then 12 times but every time I place a request the same is rejected by Vodafone. Every time they reject the request with a 2 reason.
1.Due to some contractiual obgligations and 2, doner code does not match with porting code, at the end of this mesage they write that call our customer care at 111 or visit to the nearst store. I have atleast contaced 12 times the 111, requesting for details on what obgliations are their due to which my number is not porting out and which I can remove. But every time I get this confirmation that please give request for one more time you will not face problem this time.

I think Vodafone should shut down their operations because they are not able to manage their customers. customers like me who are baging and requesting for help are cheated badly by VODAFONE, even I have tried to visit VODAFONE store but i managed to went late by 5 min. and due to which the gaurd has insulted me and didn't allowed to me to get into the store for my problem. my office hours does not allow me to visit the store on weekdays to I am not able to visit the store now.

Please help me with the solution, how can I take a legal action against VODAFONE. even I would like to highlight this issue to Media.

the way vodafone is treating me I would suggest that no one in this country should purchase VODAFONE connection.

I am kamlesh, a prepaid vodafone user.
As I Deactivate my subscription i.e., world cup message service.
The next day this service automatically gets activated.
I have already compliant vodafone customer care about this problem, they just gave
me assurance this would be resolved.
This bloody msg service from 567889 is charging me Rs:5 per match.
I am just suck of this .I am planning to switch my SIM to Reliance
please If any body could suggest me or if you could mail me at my emailID: [protected]@gmail.com

phone no:[protected]

Dear sir,
This is A.Balakrishnan, VIT University vellore, I bought a vodafone usb 3g data card on 23 of march 2011, and i sent 3g activation message also but i could`t connect to 3g service, so i called to vodafone customer care, they told that there is no 3g service in vellore, but in vellore vodafone launched 3g service in two tower that towers are situated near VIT university, and in my mobile also it showes the 3g tower signel when i manualy search the net work, more than that some staffs came from vodafone and they showed the demo of vodafone 3g so only i bought 3g usb stick, today[protected] i calleed to vellore vodafone service and i directly met him. his name is mohan who is working in vellore for vodafone. he told that he send a email to concern department yesterday night[protected] at 09.37pm, but there is no response from vodafone. so i called to combature head office and i registered my complain, but still now thhere is no response from vodafone.
i am worrying lot for this, how can a multinational company can be like this, i spend 2100 for my usb stick i dot know what to do, so i am requesting please take action immediately

Other details:
mobile number-[protected]
sim no[protected]