Vodafone India Complaints & Reviews

I have a Vodafone dongle, model K3570-Z which i purchased 19-march-2011 with unlimited plan @ of price 500/- pm. i got it activated 24-march-2011, with in 24 hours my connection was closed. i called customer care and got the information i have used my maximum usage and my connection is barred. at the time of purchase i have been told that my plan is unlimited downloading. but i m facing the problem with my dongle now. my Vodafone dongle number is [protected].my contact number [protected]. so please i am looking forward for your utmost reply.


Regards
Neeraj Taneja

Useless customer care

I am Ravindra one of the customer of "Vodafone" having a mobile number-[protected] suffering from the worse services just because o[censored]seless "Customer Care Services.
My purpose of writing is only to tell other people of Vodafone how much Useless company management you are having in Mumbai, no one is sincere here in working.
since last few months and I am unable to talk to the...

Myself Ritika Khurana, a customer of vodafone services. I have converted into vodafone from dolphin this january. My mobile no is [protected]. On 6th of march i used internet via wifi, but they deducted 100 for no reason. I tried customer care but that is the worst customer care i have ever seen. Then after few days if i send msg to more than 12 persons they deduct my balance. They have done it thrice. Even today they did the same. I have lost my rs 200 like this. I am not getting any response from their customer care. Its really not helping in any sense. If such negligence will continue, i am afraid to say that i have to leave vodafone and move the service provider with better customer care service.
Please address my query and reply asap on the no mentined above & my email id is [protected]@gmail.com

Thanks

Hi All,

Please be advise, I have raised a PORT-OUR request for my Vodafone # [protected] several times, but it has been denied from your end every time, I have also visited your stores each time when you dint approve the port-out request.

I want an explanation on this issue. What actually is wrong with my number its not a fancy number. Why are you not approving my request.

I am not a fool to visit your store and tell them about my request. Every time I visit they say me theses time the request will be approved.

Make sure this time I am given a proper reply and the reason for rejection.

My intension in writing this Complaint.... to make other understand what problem they will face while the want to PORT-OUT..... so its better to take a new connection instead vasting time with VODAFONE.

Dear sir,

I am Amit kumar chauhan my vodafone number ([protected]) from New Delhi-110008 i am useing model number nokia N95 & i am faceing problem with vodafone service CALL DIVERT is not being done by your end when i am trying to activate CALL DIVERT its shows me request rejacted i have already five (5) time complaints on vodafone custmor care this is complaint num[protected] date 21/03/2011 at arround 10pm

you are requested solve my problem as soon as possibale.
plz take this seriously.

Regard's
Amit kumar chauhan
[protected]
[protected]@yahoo.com

I am using Vodafone Cellphone Connection and I am trying to port to BSNL. But whenever, I send a porting request to 1900, the message is not getting delivered and remains as PENDING.
If anybody knows where I can lodge a complain it will be useful.
I am not at all interested in continuing with VODAFONE.

Dr. M J Davidson
Asst prof, Mech. Engg. Dept,
NIT Warangal.
[protected]@yahoo.co.in

Hi,

This is Abhinav Mishra. My contact No. is [protected]. I want to port out from the Vodafone services. But Vodafone is not allowing me to post out. They are indulging me in contractual agreement Obligation. I paid all the dues and deactivated all the addon services. But still they are not giving me specific reason not to port out. I went to the Vodafone shop on 19th March2011 at hyper city mall they canceled the contractual agreement on my #. They assured me that the contractual agreement is deactivated from now onward. But today as on 24th March2011 i call the customer care and again to confirm. They told me that it is again activated on 23rdMarch2011. I asked for the reason but they fail to give me clarification. Kindly give the solution for this harassment. I found the Vodafone services are worse.

Thanks!
Abhinav Mishra
[protected]

Hi,

For last more than a month, I have been trying to follow up with Vodafone store rep for an issue on which I have got no updates from him despite repeated follow ups.
The problem is that I have not been able to make any local or STD calls from my cell despite changing the SIM card and putting the SIM in a different handset. The irony is that I am not able to make any calls to vodafone customer care number also. The Vodafone store rep named Hamza who works in Kandivali East, Thakur Village (Mumbai) store told me that the technical team is looking into it howeverit's been more than 2 weeks that he has not been updating me.. the problem is I can't even get through to his number from my cell. The message that I get is either "Network busy" or "Error in connection" however i can receive calls from any number though. I have been messaging this store rep who does not update me on this issue.

Please help me else i will get rid of your services and share my bad experience with all my known people around.

Note : Have already sent mails to vodafonecare.[protected]@vodafone.com; Sushma.[protected]@vodafon​e.com and vodafonecare.[protected]@vod​afone.com however no response from anywhere at all.

Terribly dissappointed customer

Sapna ([protected])

Hello,
This is Manjunath G N from Bangalore having Vodafone postpaid connection with mobile number [protected]. i have requested their executive to let me know the procedure for MNP and the amount to be paid by calling their Customer care in January. I have placed 'n' number of complaints on the same. every time, i will be told that their executive will get back to me with in 24 to 48 hrs of span. but, i wont get any calls from them. I have written mail to 'Corpcare.[protected]@vodafone.com' too 10 days back. i didnot get any response for that also. So, i request you to take serious action against them and teach them a lesson so that they wont repeat doing same. Thanks in advance for your help. Please, help me to get rid of this hopeless vodafone network as soon as possible. you can contact me in the above said number for any further information.

I hold a mobile no. [protected].
I had given a request for the waiver of my late payment charges of Rs. 100 for the January Month bill in January, had spoken to the customer care executive on the Vodafone care and he assured me that it will get waived off but it was reflecting in the month of February and again I had given a request for the same in March also where there was again the late payment charges were reflecting. So ideally i should given a waiver of 200 in my March bill.

I had called up regarding the same on 22nd March 2011, when I have shared my query with the Customer Care Executive (Vipin) he said he would transfer the call to his senior and he asked me to be on hold, which lasted for 45 mins. But even after 45 minutes (I think, its again the source of income for Vodafone now, since customer care calls are chargeable) also there was no answer, again I called back and some other Customer Care Executive (Raj) picked up the call and again he kept me on hold for 23 minutes, but there was no response. I called up again then the CCE (Ajmer Singh) transferred me to the Supervisor (Harish) who listen to me and assured me with the request no. [protected] that it will get waived off. When I inquired about the Black Berry rent which was charged in advance for the 2nd month and was suppose to get adjusted in the 2nd month bill, the supervisor was also not aware about the plan or the procedure and disconnected the call.

I think this is enough for anyone to avail the mobile number portability and switch over from Vodafone.

The services of Vodafone really SUCKS.................

I have been hammered by junk SMS from multiple sources, including BA-560007, LM*, etc for the past 3-4 weeks. As of today morning, a new form of Spam seems to have emerged - sending a Network Notification message for car scratch cleaning services! This is just beyond belief..aren't such "Network Notification" messages supposed to be sent just by your Network carrier?? So what level is Vodafone falling to or is this just a rogue employee? Regardless, Vodafone needs to keep a better check..

Hi,

I have been receiving an invoice from Vodafone for a number "[protected]" since last 3 months at my office address. I never applied for this connection and i think somebody submitted fraud document on my behalf. I am not sure how come Vodafone verfication department activated this number without proper verification. I was out of country (in USA) between 19th Nov '10 till 19 Feb '11 and i have stamp on my passport from immigration and air tickets for proof. Their billing department has been sending invoice to me repeatedly even though i informed their customer service department as soon as i arrived to india. Now i would like to file a case on the ground of fraud verification and mental harrasment and claim for compensation. Please let me know procedure to do so.

Thanks!
Sudhir Kumar
[protected]@gmail.com
[protected]

My name is Madhusudhana and I am a Vodafone customer from past 4 Years my mobile no is [protected] (corporate connection)

I have received a bill this month with an amount of 1446 which is very surprising , When I called up the customer care the executive told
That an ISD call to some country (I do not remember the name) is made on 27th and 28th of feb which costs 1130 Rs

I have not made any ISD calls from my mobile phone not I share my phone with my family members ,

If you see my past 4 years bill record I am sure I have not used the ISD facility at all.

I have registered a complaint in Vodafone stores regarding the same and the complaint no is [protected]

All my 4 years trust in Vodafone is gone for a toss.

MYSELF KRISHAN GROVER MOBILE NO [protected] WHO HAS STILL NOT RECEIVED HIS POSTPAID MOBILE FOR THE PERIOD (FEB 06 2011 THROUGH MARCH 05 2011) TILL DATE. I HAVE SENT ATLEAST 21 MAILS AND SPOKE TWICE TO CUSTOMER SERVICE REPRESENTATIVE ALSO BUT IT PROVED AS FUTILE EXCERCISE. EVERY MONTH I HAVE TO SPEND ATLEAST FOUR TO FIVE HOURS AND EXCHANGE SUCH IRRITATING MAILS.

I WOULD LIKE TO RELAY FOLLOWING MAIL SENT TO VODAFONE JUST FOR RETRIEVING MY MONTH POST BILL OF MY MOBILE FOR WHICH NONE OF NODAL OFFICER RESPOND . CUSTOMER SERVICE REPRESENTATIVE SEND THEIR REPLIES WITHOUT READING THE MAIL IN FULL AND SEND STEREO TYPE MAILS AND THEY FORGET. EACH TIME NEW CUSTOMER SERVICE REPRESENTIVE RESPOND WITHOUT GOING THREAD OF MAILS.
REFER COPIES OF MAILS SENT TO NODAL OFFICER/CUSTOMER SERVICE AS BELOW.

KINDLY ADVISE STATUS OF SUBJECT BILL FOR THE PERIOD FEB 06 2011 THROUGH MAR 05 2011

I HAVE STILL NOT RECEIVED THIS BILL INSPITE OF MY REQUESTS SENT TO YOU.

I FACED SAME PROBLEM LAST MONTH ALSO .
KINDLY NOTE NO DELAYED CHARGES WILL BE PAID IN THIS REGARD
DUE DATE OF PAYMENT IS MAR 24 2011, BUT BILL IS STILL NOT RECEIVED.

IF YOUR OFFICE CLAIM TO HAVE DELIVERED THE BILL, KINDLY SEND ME ACKNOWELGEMENT OF THE PACKET DELIVERED URGENTLY
KRISHAN GROVER
From: Krishan Grover Kotak Prime
Sent: Friday, March 18, 2011 11:11 AM
To: 'vodafonecare.[protected]@vodafone.com'; 'id-nodal.[protected]@airtel.in'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'
Subject: NON - Delivery of Vodafone bills for your Vodafone number [protected] [REF:[protected]] -ORIGINAL BILL STILL NOT RECEIVED
Importance: High
Vodafone Care

PLS GO THROUGH FOLLOWING MAIL AND SEND ME REPLY FOR EACH POINT PER RETURN MAIL.

KINDLY ENSURE WE DO NOT GET STEREO TYPE MAILS FROM CUSTOMER SERVICE DEPARTMENT ADVISING
SAME CONTENTS THAT BILL HAS BEEN DELIVERED.

IF BILL IS DELIVERED, WHY PROOF OF DELIVERY IS NOT BEING PROVDED TO CUSTOMER INSPITE OF MY REQUEST
SENT TO YOUR OFFICE
KINDLY HELP YOUR CUSTOMER - REFER BELOW MAIL

CC:Shivani Taneja
Vodafone Care
Thanks for your mail received just now.
Kindly see reply as below on Vodafone service issues not resolved inspite of my reminders over mail and telephonic discussions with your customer service representative.

1. FIRST OF ALL I REQUESTED FOR LATEST BILL FOR THE BILLING CYCLE FEB 06 2011 THROUGH MAR 05 2011.

WHAT IS RECEIVED

2. THREE INDENTITICAL BILLS FOR THE MONTH OF JANUARY 2011 WHICH ARE ALREADY PAID. (No request was made for these bills at all)

NOW WHAT I DID:

3. I CALL YOUR CUSTOMER SERVICE REPRESENTATATIVE AT [protected] AND 111 AND SPOKE TO NIBIL AROUND 05.15 PM ON MAR 7 2011 AND REQUESTED

FOR LATEST BILL FOR THE MONTH OF MARCH 2011 AND I WAS INFORMED THAT THIS BILL SHOULD REACH WITHIN 72 HOURS.

DO YOU KNOW :
4. THAT I DID NOT GOT BILL FOR THE PERIOD JAN 06 2011 TO FEB[protected] NEW RECEIVED AND
PAYMENT ALSO MADE FOR RS. 901/- .

THERE WERE 21 MAILS EXCHANGED AS REMINDER WITH VODAFONE REQUESTING FOR THIS BILL.
SINCE THIS BILL RECEIVED AFTER DUE DATE - HENCE DELAYED PERIOD CHARGES ARE LEVIED IN THE ATTACHED BILL.

MAY I NOW THE REASON FOR LEVYING THESE DELAY PERIOD CHARGES IN THE CURRET BILL FOR BILL NOT RECEIVED BY CUSTOMER AND WHEN THESE WILL GET REVERSED.
CUSTOMER DID NOT RECEIVE BILL AND WHY SHOULD HE PAY DELAY PERIOD CHARGES ALTHOUGH
THERE WERE 21 MAILS EXCHANGED WITH YOUR OFFICE REQUESTING VODAFONE TO SEND BILL

WHAT IS REQUIRED:
5 KINDLY SEND ORIGINAL VODAFONE BILL FOR THE PERIOD FEB 06 2011 THROUGH MARCH 05 2011

URGENTLY BY MONDAY POSITIVELY

PAYMENT OF CURRENT BILL - MAR 2011
6. AS REQUESTED EARLIER ALSO PAYMENT OF MAR 2011 BILL (FEB 06 2011 THROUGH MAR 05 2011)

WILL NOT BE MADE UNLESS ORIGINAL BILL AS MENTIONED IN POINT NUMBER IS RECEIVED BY ME.

THANK YOU

KRISHAN GROVER

Dear Team,

waiting for your feedback

Pls Give the details of Incoming & outgoing calls of Vodafone Prepaid [protected]
Card holder :- Shamim Begum
Address :- New Baiji Pura Indira Nagar Aurangabad Maharshtra
if any query Pls Contact me on [protected]

Regards,
Shaikh

I use blackberry handset the day i have subscribed for unlimited blackberry internet plan.{rs 399} still my balance was wrongly deducted still, i hve deactivated black berry plan,gprs n vodafone live in short no relation with internet or gprs still till todays date my balance is been cutted, i came to knw about this when i typed five to 111,
regarding this i have mailled to the customer care through mail, visiting gallery regularly as if its my duty,n hve called to the customer care no. my problem is not solved, no revert, from last two months and they have also blocked my no so that i cannot call them again again had a talk with one of his superviser zubin and vodafone gallery{goregaon-w} executive-huzefa who has given meh wrong promises..n i have been harresed i am in big loss, want them to solve my problem n refund meh with suitable and fair interest.Other wise will surley drag them to consumer court.

Regards
Dhwani shah
[protected]

I have purchased USB broadband stick from Vodafone Store New Panvel on 02.12.2010. Receipt of the same is by the name Connect (India)Mobile Technologies private ltd. Sales representative told me that its speed was between 156 to 256 kbps depending on the location. After using it at different locations I found that its speed was varying from 0 to 60kbps which was not sufficient to surf the web as it takes almost 15 minutes to open a single page. I went to the store and deposited the USB stick with the store to get it repaired. After repairing it at the service center they told me that it was okay but when I checked at their Vodafone store in presence of the sales representative speed was varying from 0 to 60kbps. This was of no use to me & I asked them to reimburse the purchase cost. Till date I have not got the reimbursement and also the USB broadband stick repaired.
I lodged the complaint with their customer care center. I have record of various correspondence with them done through email.

I have suffered financial loss & mental agony in dealing with them from last three months with no positive response.

I hope i get your help in getting the justice.

Sir/Madam,
Around 13th March, I recieved call from Vodafone Care that they are offering an Unlimited dedicated Data Plan of Rs 500 per month and told me that there is no FUP specifically.

So i bought the sim for Rs 250.it is dedicated sim for data no call or msg san be sent or recieved.
it was activated on 17th March.
(PH. No. [protected])

Sir, it worked fine for 3 days in which i surfed and downloaded data.
(Note :- No chargeable data was downloaded)
On 21th March it stop working it gave error "Network Service could no be started".

So i called vodafone care told them the problem. They told mein that the unbilled usage have exceeded the credit limit and it will be cleared in the end of cycle till then i can not do surfing or download data.
SIR AS TOLD EARLIER I TOOK THIS PLAN ONLY BECAUSE I WAS TOLD IT WAS AN UNLIMITED DATA PLAN WITHOUT ANY FUP. BUT DUE TO VODAFONE FALSE INFORMATION AND BILLING SYSTEM MY PLAN IS LIKE A LIMITED DATAPLAN.
THERE SHOULD BE NO DATA LIMIT FOR A UNLIMITED DATA PLAN WITH NO FUP AS TOLD BY THE COMPANY REPRESENTATIVE.

Since then i have called and told my problem to vodafone care. As the call to vodafone care are charged much of my money and time have been wasted on it.
I want to take serious action against the company for this type of misleading information and inconvenience to the customer. iwant to send this information to TRAI company should be heavily fined for this kind of behaviour.

APOORV VERMA
Contact No.- [protected]
Address- H. No. 114, Street No. 4 ,
Main Shyam Park, Sahibabad.
Ghaziabad. PIN-201005

I have been trying to get my 5 phone lines transferred from one of my company's name to another, for the last 2 months.

In the process the Vodafone Store manager stopped returning my calls and broke any sort of phone correspondence. I had to send my office boy to the branch every time I had to reach him.

Then I called the customer service, to complaint against this and facilitate the pending job. Since then it has taken another month and I have spoken to executives, team leaders, floor managers and even the manager. Every time they say they call back. they never do.

Finally they admitted they don't know what the problem is and that they are unable to process my request and maybe I should try speaking to the Nodal Officer.

I have been trying the Nodal Officer's number for a week and a half but it is always busy. I have sent him a message but I have received no call back.

I feel like this is what is called 'Manmani'! There seems to be nothing I can do to get service from them.

Very recently I had opted for portability from Idea to Vodafone IN and without my asking the Alerts have been activated on my phone no. [protected]. On their website, there is no option to deactivate the services. It is very difficult to reach the customer care executive on 111. I do not want any optional services from Vodafone without my prior consent. I request that the above service may be deactivated.