Vodafone India Complaints & Reviews

Dear Vodafone Officers,

Good morning!

As per your following advice, I went on 26 March 2011 at 2.45 PM to East of Kailash Vodafone Office and met Mr Waseem and Mr Manoj. In my presence they have sent email to the concerned section to activate my plan from pre to post paid. They have also assured me that I will be receiving a call within 2 hours on 26 March 2011 and my plan will be activated on Sunday.

Regret to inform you that till now neither I have received any call nor my plan has been changed. Still I am using my prepaid card and now balance is almost exhausted and not recharging the same as I have requested for post paid.

In view of the above, you are requested to kindly activate the same immediately else I will approach the higher authorities.

Thanks and regards.

Anil Chitkara
[protected]

-----Original Message-----
From: VodafoneCare [mailto:vodafonecare.[protected]@vodafone.com]
Sent: Wednesday 23 March, 2011 5:18 PM
To: Chitkara, Mr. Anil
Subject: Services on your Vodafone mobile number [protected] [REF:[protected]]

Dear Mr. Chitkara,

Thank you for writing to Vodafone regarding the Services on your Vodafone mobile number [protected].

We sincerely regret the delay in replying to your e-mail and the inconvenience caused to you.

We sincerely regret the inconvenience caused to you.

We would like to inform you that as per our records due to the negative verification on telephonic conversation services on your Vodafone account not migrated to a postpaid connection. You are kindly requested to visit to the same Vodafone store For further assistance.

Assuring you with best of our services at all times For further assistance, mail us at: Vodafonecare.[protected]@vodafone.com

We value your association with Vodafone.

Happy to help,
Khushbu Anand
Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]
Fax number : +91-[protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----

From: [protected]@searo.who.int
Sent: 21-Mar-2011 10:37:40
To: vodafonecare.[protected]@vodafone.com
Cc: Sushma.[protected]@vodafone.com; vivekg.[protected]@vodafone.com
Subject: Mobile No. [protected]

Dear Vodafone Officers,

Good Morning!

On 13 March 2011 I went to your Sant Nagar, New Delhi branch to change
my plan from Pre to Post Paid and filled Customer Agreement Form No.
82693439, also deposited Rs. 500 as security amount for the plan. This
was assured by your representative Mr Sameer that:

1. My plan will be activated within 48 hours after getting
confirmation and enquiry from the company.
2. Rs. 250 will be adjusted in my first bill.

This is to inform you that till date neither I have received any call
from your company nor my plan has been changed. Still I am using my
pre-paid SIM. I have already received post paid SIM.

In view of the above you are requested to kindly activate my post paid
plan by today evening otherwise you are forcing me to change my
operator.

Thanks for your understandings.

Regards.

Anil Chitkara
[protected]

My mother(prepaid no [protected]) bought a Rs.30 voucher of vodafone on 21st of March 2011 which had the offer of having ISD calls at Rs.2.25 but when my mother called to UK this week she observed that the call rate was same as normal. She went to a vodafone store there they promised a solution but eventually did nothing. This is very harassing for a big telecom giant like the Vodafone.

I am Gurinder from chandigarh (Mb.No:+91 - [protected]).i called customer care regarding gprs setting for 198 complaint helpline
. first time i talked with mrs. rajinder kaur , after she transfer my call to her senior to mr. davinder singh
i had complainted for 4 rs internet daily bonus pack regarding gprs settings. but they didn,t give me VMC reqiured settings
. and he talked very rudely. This isn't the proper way to treat the customer.

Recharge online on 25/03/2011 of Rs95/- 2gb internet pack
Payment successfully made but internet pack not activate till today 27/03/2011

My mobile number is: [protected]
Vodafone service provider was given many network problems to me.
So i have to change the network to MTS through PORTING option.
So i have sent SMS to 1900 on 21.03.2011.

Then i had received unique code no: VT 422183. after that i have
received immediate call from vodafone customer care center they have
given offer scheme to continue on vodafone

But i'm not accepted that offer and i said i don't like to continue on your
Vodafone just release me to go other network.

Then i given my id proof, photo and porting code to MTS dealer.
That dealer received as "NOT SUCCESS FULL" and contact to current
network" for my mobile number.

at the same time i received sms from vodafone thats:
("Your porting request VT 422183 dated 22.03.11 has been rejected due
to the porting code does not match the donor allocated porting code
for this number request you to call our customer care at 111).

Again i spoken to customer care centre they told:
we added offers to you at today so from now you can't choose
other network you must be continue only on vodafone network
This is planned for arrest me.

Without my confirmation (VODAFONE) they added newly offer scheme
to my mobile number after PORTING.

Again i contacted customer care, but they told: if you are accept our offer or not.
you must continue vodafone network (or) do your knowledge but you can't do
anything against our company.

please note: Vodafone company was doing activities against TRAI RULE.

moreover Vodafone has blocked d all my customer care centre link.
they are doing against trai rules again and again.
they forced and order me to continue with vodafone.

i want release from vodafone network.

P.Sathiya narayanan, Mobile No:[protected].
Rajapalayam-626117.
Thamilnadu. South INDIA.

hello sir,
i m Rahul Choudhary.
address: 2/6,Radhaganj,Dewas (M.P.)
my mobile no. is [protected]
i cant make the outgoing calls from this no. from last four days and also i am having the balance in my account.
and the incoming numbers showing the private number instead of the name of the call made person.
and also the customer care number also all time busy.
please remove the problems or should i change the service operator.
thank you,

SIR,
I HAVE A VODAFONE CONNECTION AND MY NO IS [protected].EVERY TIME I HAVE TO FACE UNDUE BALANCE DEDUCTION,I DONT KNOW WHY AND WHEN I TO CALL CUSTOMER CARE THEY GAVE VAGUE REPLY.
AND MY MAJOR COMPLAIN IS THAT EVRY TIME MY NO GETS TEMPERORLY OUT OF SERVICE FOR MANY DAYS AND I CALL TO CUSTOMER CARE THEY SAY THAT YOUR NO WAS STOLEN AND YOU COMPLAIN FOR IT.......ITS JUST LIKE A MAKING FUN OF ME
IF I WANT TO TALK TO THE SENIOR THEY PUT THE CALL ON HOLD AND TALKS VULGURLY........
I PAY FOR THIS SERVICE THEN WHY SHOULD I FACE SUCH KIND OF PROBLEMS EVEN IT HURTS AND LET FEEL MY SELF DOWN......PLZ HELP ME.

REGARDS:PRADYUMN BASOYA ([protected])

My self Manoj Kumar. My mobile no. is [protected]. I got a SMS from VM-Offer on[protected] that "123 ka safar hai suhana, holi par hai sabb mast toh masti bhari duniya mein kho jaane ke liya dial karein 123(toll free)". I dialed 123 than IVR speak press 1/2/3 for english/hindi/punjabi. I press 2 for hindi & listen the call only 26 seconds and after that I disconnect the line without any press of any KEY. Next day[protected] I got another SMS that "hello, as per your request, Vodafone MISSU Alert Pack has been activated. Rs. 30 has been charged as service rental for 30 days. The service will get renewed on[protected]. To cancel send CAN MISSU to 144". I just dial 123 & Rs. 30 deduct from my balance. What this kind of chor bazari?????? Neither kindly nor please just credit Rs. 30 in my balance & stop your stupid MISSU service.



Manoj Kumar

[protected]

Hi

I am Ajay Kanitkar, my mobile number is [protected], I am using this vodafone prepaid connection from more then one year. I want to switch to postpaid services but with some other service provider(IDEA) as I am not getting the desired plan into Vodafone, I have given my first port out request on 28th February 2011 and today is 25th March 2011, till now I have given request for more then 12 times but every time I place a request the same is rejected by Vodafone. Every time they reject the request with a 2 reason.
1.Due to some contractiual obgligations and 2, doner code does not match with porting code, at the end of this mesage they write that call our customer care at 111 or visit to the nearst store. I have atleast contaced 12 times the 111, requesting for details on what obgliations are their due to which my number is not porting out and which I can remove. But every time I get this confirmation that please give request for one more time you will not face problem this time.

I think Vodafone should shut down their operations because they are not able to manage their customers. customers like me who are baging and requesting for help are cheated badly by VODAFONE, even I have tried to visit VODAFONE store but i managed to went late by 5 min. and due to which the gaurd has insulted me and didn't allowed to me to get into the store for my problem. my office hours does not allow me to visit the store on weekdays to I am not able to visit the store now.

Please help me with the solution, how can I take a legal action against VODAFONE. even I would like to highlight this issue to Media.

the way vodafone is treating me I would suggest that no one in this country should purchase VODAFONE connection.

I am kamlesh, a prepaid vodafone user.
As I Deactivate my subscription i.e., world cup message service.
The next day this service automatically gets activated.
I have already compliant vodafone customer care about this problem, they just gave
me assurance this would be resolved.
This bloody msg service from 567889 is charging me Rs:5 per match.
I am just suck of this .I am planning to switch my SIM to Reliance
please If any body could suggest me or if you could mail me at my emailID: [protected]@gmail.com

phone no:[protected]

Dear sir,
This is A.Balakrishnan, VIT University vellore, I bought a vodafone usb 3g data card on 23 of march 2011, and i sent 3g activation message also but i could`t connect to 3g service, so i called to vodafone customer care, they told that there is no 3g service in vellore, but in vellore vodafone launched 3g service in two tower that towers are situated near VIT university, and in my mobile also it showes the 3g tower signel when i manualy search the net work, more than that some staffs came from vodafone and they showed the demo of vodafone 3g so only i bought 3g usb stick, today[protected] i calleed to vellore vodafone service and i directly met him. his name is mohan who is working in vellore for vodafone. he told that he send a email to concern department yesterday night[protected] at 09.37pm, but there is no response from vodafone. so i called to combature head office and i registered my complain, but still now thhere is no response from vodafone.
i am worrying lot for this, how can a multinational company can be like this, i spend 2100 for my usb stick i dot know what to do, so i am requesting please take action immediately

Other details:
mobile number-[protected]
sim no[protected]

I have a Vodafone dongle, model K3570-Z which i purchased 19-march-2011 with unlimited plan @ of price 500/- pm. i got it activated 24-march-2011, with in 24 hours my connection was closed. i called customer care and got the information i have used my maximum usage and my connection is barred. at the time of purchase i have been told that my plan is unlimited downloading. but i m facing the problem with my dongle now. my Vodafone dongle number is [protected].my contact number [protected]. so please i am looking forward for your utmost reply.


Regards
Neeraj Taneja

Useless customer care

I am Ravindra one of the customer of "Vodafone" having a mobile number-[protected] suffering from the worse services just because o[censored]seless "Customer Care Services.
My purpose of writing is only to tell other people of Vodafone how much Useless company management you are having in Mumbai, no one is sincere here in working.
since last few months and I am unable to talk to the customer care department as the number 111 is always busy. Every month they are charging for an unwanted service.


By Unsatisfied Vodafone Customer,
Ravindra

Myself Ritika Khurana, a customer of vodafone services. I have converted into vodafone from dolphin this january. My mobile no is [protected]. On 6th of march i used internet via wifi, but they deducted 100 for no reason. I tried customer care but that is the worst customer care i have ever seen. Then after few days if i send msg to more than 12 persons they deduct my balance. They have done it thrice. Even today they did the same. I have lost my rs 200 like this. I am not getting any response from their customer care. Its really not helping in any sense. If such negligence will continue, i am afraid to say that i have to leave vodafone and move the service provider with better customer care service.
Please address my query and reply asap on the no mentined above & my email id is [protected]@gmail.com

Thanks

Hi All,

Please be advise, I have raised a PORT-OUR request for my Vodafone # [protected] several times, but it has been denied from your end every time, I have also visited your stores each time when you dint approve the port-out request.

I want an explanation on this issue. What actually is wrong with my number its not a fancy number. Why are you not approving my request.

I am not a fool to visit your store and tell them about my request. Every time I visit they say me theses time the request will be approved.

Make sure this time I am given a proper reply and the reason for rejection.

My intension in writing this Complaint.... to make other understand what problem they will face while the want to PORT-OUT..... so its better to take a new connection instead vasting time with VODAFONE.

Dear sir,

I am Amit kumar chauhan my vodafone number ([protected]) from New Delhi-110008 i am useing model number nokia N95 & i am faceing problem with vodafone service CALL DIVERT is not being done by your end when i am trying to activate CALL DIVERT its shows me request rejacted i have already five (5) time complaints on vodafone custmor care this is complaint num[protected] date 21/03/2011 at arround 10pm

you are requested solve my problem as soon as possibale.
plz take this seriously.

Regard's
Amit kumar chauhan
[protected]
[protected]@yahoo.com

I am using Vodafone Cellphone Connection and I am trying to port to BSNL. But whenever, I send a porting request to 1900, the message is not getting delivered and remains as PENDING.
If anybody knows where I can lodge a complain it will be useful.
I am not at all interested in continuing with VODAFONE.

Dr. M J Davidson
Asst prof, Mech. Engg. Dept,
NIT Warangal.
[protected]@yahoo.co.in

Hi,

This is Abhinav Mishra. My contact No. is [protected]. I want to port out from the Vodafone services. But Vodafone is not allowing me to post out. They are indulging me in contractual agreement Obligation. I paid all the dues and deactivated all the addon services. But still they are not giving me specific reason not to port out. I went to the Vodafone shop on 19th March2011 at hyper city mall they canceled the contractual agreement on my #. They assured me that the contractual agreement is deactivated from now onward. But today as on 24th March2011 i call the customer care and again to confirm. They told me that it is again activated on 23rdMarch2011. I asked for the reason but they fail to give me clarification. Kindly give the solution for this harassment. I found the Vodafone services are worse.

Thanks!
Abhinav Mishra
[protected]

Hi,

For last more than a month, I have been trying to follow up with Vodafone store rep for an issue on which I have got no updates from him despite repeated follow ups.
The problem is that I have not been able to make any local or STD calls from my cell despite changing the SIM card and putting the SIM in a different handset. The irony is that I am not able to make any calls to vodafone customer care number also. The Vodafone store rep named Hamza who works in Kandivali East, Thakur Village (Mumbai) store told me that the technical team is looking into it howeverit's been more than 2 weeks that he has not been updating me.. the problem is I can't even get through to his number from my cell. The message that I get is either "Network busy" or "Error in connection" however i can receive calls from any number though. I have been messaging this store rep who does not update me on this issue.

Please help me else i will get rid of your services and share my bad experience with all my known people around.

Note : Have already sent mails to vodafonecare.[protected]@vodafone.com; Sushma.[protected]@vodafon​e.com and vodafonecare.[protected]@vod​afone.com however no response from anywhere at all.

Terribly dissappointed customer

Sapna ([protected])

Hello,
This is Manjunath G N from Bangalore having Vodafone postpaid connection with mobile number [protected]. i have requested their executive to let me know the procedure for MNP and the amount to be paid by calling their Customer care in January. I have placed 'n' number of complaints on the same. every time, i will be told that their executive will get back to me with in 24 to 48 hrs of span. but, i wont get any calls from them. I have written mail to 'Corpcare.[protected]@vodafone.com' too 10 days back. i didnot get any response for that also. So, i request you to take serious action against them and teach them a lesson so that they wont repeat doing same. Thanks in advance for your help. Please, help me to get rid of this hopeless vodafone network as soon as possible. you can contact me in the above said number for any further information.