Vodafone India Complaints & Reviews

yesterday i am using a vodafone internet and download a game but i cant download a game but game charges dedict about rs100 i am tocking to caustomer care again &again but not resonce you suggest what can i do.
thanks %reg
chetan([protected])

To,
The complaint department,
Vodafone India


Subject: To discontinue ECS and reimbursement of the fraudulent billing amount from account

To whomsoever it may concern,
This is to bring to your notice that I had a postpaid connection ( No: [protected]) from Vodafone (Pune) in[protected]. It was a CUG connection during my employment with WNS GS Pune and my billing mode was ECS.
However this number was discontinued after I shifted to Jaipur in 2009. Also according to your CSA the number is marked as ‘De-Active’ since SEP’09 (as confirmed on[protected] at Vodafone store, Malviya Nagar, Jaipur).
Kindly note that, despite the number NOT IN USE, a variable billing amount is being generated every month and an ECS payment is getting deducted from my account till date.
To resolve the problem I would appreciate, firstly to stop the ECS deductions with immediate effect, and secondly to refund the entire amount generated post Sep’09, along with interest. (A telephonic compliant has also been lodged to Mr. Imran on 07-04-11, Doc no:[protected].
I look forward to your reply and a resolution of my problem, failing which we will have to resort to legal action.

Yours Truly,
KANIKA RAI
Contact No: [protected]
E-mail: [protected]@yahoo.co.in
Address: B-51, Hari Marg, Malviya Ngr, Jaipur-17

Hi..ihave recently moved to Delhi..and took a Vodafone corporate connection....no. [protected]....person came to my residence for verification..but no one was there at home during that time..so they barred the outgoing due to negative verification. I called up the customer care and asked for the re-verification to be done. for next 4 days I was at home..nobody turned up... i again called the customer care and was told that verification had been negative again..as no one was at home...which is crap...i was at home for the entire day...i asked them to raise the request again for verification...person came nexty day at my home....my wife was there..after taking the information..he said the outgoing will be activated in few hours....more than 30 hrs passed still the outgoing is barred. I called customer care to register my complain..they refused to register the complain and instead asked me to wait till 10:00 am next morning....i then called up 198...person told me that the number is showing active...i told him that i cannot make the calls..he asked me to hold for sometime and then simply disconnected the call....i called back the customer care again and was conveniently told that I will have to visit a Vodafone store to re-submit the documents...as if I have ample of time for all this crap....


Vodafone is truly one of the worst service provider....but my bad luck is that they are the corporate service provider for my organization...

I am Namit sharma, was using Vodafone services on the number # [protected] till 25 feb 2011 then I port my no. to Airtel after making last bill payment which was 1264/- (My Billing cycle was 19th of every month) and I paid 1300/- on around 21st of Feb. (Rs.36 extra). then my no. was migrated in Airtel....so basicly i am suppose to pay for 5-6 day to Vodafone.
But today I got msg saying 'ur Voda bill is due pls pay 1976/- to avoid the suspension of services.'
Then I called to cust.care they said ur nov.-10 bill is pending, this was really a pathetic nd shocking movement for me...coz I have been paying the bill always no bill was pending on me. This is just a Common sense If i wudn't have made the payment so how was i using the Out going nd Incoming till 25th Feb (even after more than 3 months) and let me bring in ur knowledge one thing if v didn't clear our outstanding v can not Port our number its as simple as that....its just the matter of common sense..
I request you to kindly solve the issue ASAP and arrange a confirmation call against that.
I'll be really thankful for u.

Dear All,

I have vodafone no & when i went to vodafone store sec - 3 rohini delhi for convert my no into prepaid ,they change my plan instead of convert my no & commit so many facility like no clip charges , cheap calls & convert my plan to advance rental plan from Jan 2011 onwards.

But From jan 2011 my bill not generate accordingly they commitment & i went there so many times & every time they said it will adjust in next bill ,but never adjust till now..

Finally in Mar'11 I change my no into prepaid & I bear a loss of Rs 1500 /- for advance rental plan....

I requested to all readers that not believe on Vodafone Store employees for any commitment....

Thanx
Pankaj

I am trying to port my vodafone number which I am using since last October to Docomo and for doing so I send the msg (PORT [protected]) to receive my code but everytime I am sending the message I am getting a reply like ”Hello! The number you are requesting for porting is allocated for our internal purposes.Hence please contact our customer care for further details” and so accordingly I contact the customer number several times and everytime they told that wait for few hours it will be done but in reality nothing is being done.I want to change my network but the vodafone is not allowing me to do so I want to register a complain against Vodafone for not allowing me to port my number although according to the new Govt. rule mobile number portability is applied all over India.Please inquire and take action accordingly

Hi

What happened with my complaint. Yesterday i submit the complaint against vodafone customer care .

Who used the abuse language during when he explained the plan abt. internet service on mobile phone.

Who is that?

Did you find that guilty person, who used the abuse & rude language.

I am asking from vodafone administration.?

What this is happening ?

Is there have any another way to complaint against that guilty preson, any administration phone number or mail id ?

If anybody want to know, what happened with me & customer care during conversation. Plz. feel free call me on [protected].

Thanks.

We have purchased a USB Stick (on saturday 2nd April 2011, SIM No. : [protected] and USB Stick's Mobile No. : [protected]) for using 3G internet service. but it is not working with local network, And it is not usefull for us. But Reliance & Tata Photon is Providing this facility. Vodafone Mini Store, Vikas Nager is not return back this USB Stick. And Nodal Officer is also help less.
Anand Srivastava
[protected]@ementors.net
mob:[protected]

Hi,

I had migrated my connection from postpaid into prepaid on 24th Mar, 2011. At the time of conversion, I was told that the plan charges would be 1p/sec and then I need to recharge my number. On 26th Mar, 2011, prior to my first recharge, I called up Customer Care (111) THRICE and each time I was CONFIRMED with the same tariff plan of 1p/sec. As a result, I recharged my number with Rs 99 Lifelong Validity.

Three days later, when my balance reached Rs 0.06, I got to know that I am being charged Rs 1/min instead of the plan I was confirmed. I tried calling up Customer Care and Complaint numbers, however, there seems to be some problem with that due to which I could not speak with the executive.

Later, I wrote my concern with customer care through email. To this I received a very stupid and foolish answer that I need to recharge my number with Bonus Card 28. Even I am aware of this plan and the benefits of it.

My concern is why was I wrongly communicated regarding my tariff plan. Had they updated me correctly, I would have gone ahead with the [protected]@28 recharge instead of Rs 99 Lifelong validity.

Request an immediate reply from a responsible officer of Vodafone.

Please provide me your email id through which I can share my contact details.

Thanks,
Vineet

I have a vodafone postpaid connection of Goa. Currently i am in delhi so my connection is on roaming. But the sim shows Emergency calling and when i try calling my number from some other cell, it says switched off.

I tried calling the customer care but they say you have to call from a postpaid number to be directed to a postpaid customer centre. I dont have any other postpaid connection. Please help

Hello sir,

My name is Surjit Singh. Today i received call from vodafone customer care executive at 03:43 pm[protected] from [protected].

He explained me about free five day internet service on vodafone. When i said him i don't need of this service.

He used abuse language in punjabi

(phone cut salle bhenchood, bhaya salla)

When i said him you called me you cut. again he said

(Cut bhenchood, salle..........................)

So this is the customer care executive service. Vodafone is giving this type of plan through customer care.
I don't know the name of this person but i know he was speaking from Ludhiana server. So i want action against him.

Surjit Singh My mobile no. [protected]. I got that executive call on this number.
I hope you will take the action against him.

Thanks
Surjit Singh

Hi !

My Name is Manish.

I have purchased a Vodafone 3G USB Data Card on 7th March 2011, from Borivali. At the time of purchase I was told that I will be getting a speed of 358 Kbps and also that 3G service will be available soon. But When i started using the USB Data Card, the speed was horrible. I was not even able to open yahoo page and moreover the speed was just 3.5-4.0 kbps.

I tried to call Customer Care but as usual they told me to call on different number which I am never able to connect.

Don't Opt for Vodafone ....its horrible...

I am Prachi Srivastava,happy customer of Vodafone from last 3 years having Prepaid no [protected]. Rs 5 is being deducted everytime i send message although i have also activated the free sms pack. till date Rs 25 have been deducted. Customer care donot respond as i wasted alot of time calling customer care. kindly solve this matter and credit me back my Rs 25 as soon as possible.
Thanks in advance
Prachi Srivastava
[protected]

I have puchased the Vodafone SIM card 1 yr backIts was working fine for 1 yr.But after the Completion of 1 yr its showing SIM Card registation failed.Daily this message is getting prompted and it asks to restart the mobile.
my mobile no. is [protected].

From,

V.A.Srijith

Mob: +91 [protected].

Dear Sir,

As I called Vodafone customer care 0n 17.03.2011 and a lady spoke to me, I asked her that I have got 250 local & national free sms balance in my mobile, so need to recharge again for rupees 47 to get 4700 loc & Nat sms free, is it possible to add my 250 balance free sms to 4700sms if I recharge now for Rs.47. then that lady told definitely it is possible if you activate the free sms from your mobile by dialing *555*47#, I did the same and Rs.47 deducted from my mobile, but 250 balance free sms not added, then again I called customer care & complained regarding my 250 free sms is not added with new 4700 sms then that lady told she will activate that & after finishing this 250 free sms automatically the 4700 free sms will be activated. On 19.03.2011 the 250 free sms has been finished, and started to go Re.1 for every loc sms & Rs.1.5 for Nat sms, Again I called customer care and informed 19th 3 times, 20th once & 21st mar 2011 once, after shouting only they activated that too by canceling my old 250 free sms.



I lost my money from my mob for sending sms on that 3 days, and I lost 250 sms which I paid money on 22nd feb 2011, and mentally I suffered on 20th March 2011 that day was Ind vs WI world cup match, I was unable to send scores for my National friends who were asking me. Because of careless vodafone Kerala customer care peoples.

Hello,

We went to Vodafone store located at MG road Pune to inquire about 3g service.

The guy whoss job was to provide information started giving a hard time, without any reason. he denied to accept that my number exists and would not enter details on his computer. he pushed us to limits and then himself got hyper and started throwing obnoxious statements at us, when we got got back at him he started yelling and abusing amidst of all people present there, then 3 people all wearing Vodafone uniform came to attack us but sneaked out before it could get worse.

We thought if we take it up to Zonal and Nodal officers they will take some action.

But as they simply wanted to suppress this, they started playing word games and trick us.

What company has right to abuse a customer with strong foul words.

I got calls from customer executives from voafone who claimed to be zonal officers in the beginning but later admitted that they were lying.

I have emails from vodafone where they have accepted everything what happened but refused to take any actions. It's been 2 months we tried to get hold of Nodal and Zonal officers but to our disappointment they even added to our disgust.

If any news channel, media house etc... is out there to put some light on such service, please feel free to contact me. We have emails as proof where they accepted that customer was abused, humiliated and attempted to attack on asking for some information about their own phone number and in same emails they have denied to take any actions, apologized for fake calls from vodfone guys claiming to be Zonal / Nodal officers.

This is a serious issue and must be brought to attention of every Indian. I wonder who will help us take some strict actions against them and their unfair, illegal activities? Knock Knock India ...someone out there to help?

Thanks...

Hi , i got a call from +4049 this number... the person dint talk for few seconds... then said his name as madhu or mano.. cudnt understand. he knew my name... It wud be of gr8 help if i cud know who it is..

To,
The Vodafone
Dear Sir,
SUB:GPRS 11 PACK on Mob. [protected]
With due respect I would like to bring into your kind notice that on my request GPRS 11 PACK was activated on[protected] for 4 days and thereafter Rs 11 is being charged regularly after each 4 days.
To deactivate/ cancel this pack I tried to contact Vodafone through-
messages to 111 on[protected],[protected],[protected] and also to 144 on[protected].
Phone calls at 111 on[protected],[protected],[protected],[protected],[protected],[protected]
Phone calls at [protected]/53333/[protected] on[protected]
Phone calls at 198 on[protected] and[protected].
I regret to inform that despite my best efforts I failed to get GPRS 11 PACK deactivated as I could not get proper Menu and/or customer associate.However Rs 11 is being charged regularly on[protected],[protected],[protected],[protected] and[protected] from my account which is un-authorised hence illegal and against the codes,conducts and ethics of a big service provider like you.
In this connection I request you to-
-cancel GPRS 11 PACK immediately
-credit my account with Rs 55 which is charged illegaly on different dates
-provide specific menu for activation/deactivation through messages and/or phone calls
-provide customer complaint number to redress grievances.
I hope you will cancel GPRS 11 PACK and reverse the unauthorised charges at your earliest.
Thanking you,

Bharat Singh

- I had enrolled for number portability (PORT-IN in Vodafone) on the 20th Jan, 2011. But even after providing the PORTING CODE thrice they were unable to port-in my numbers. Repeated complaints were not listened to.!
- Now after all this wait and failure, they refuse to refund my security deposit Rs500 (Rs250 x 2 for both my numbers). What the hell is this?
- The Vodafone personnel I have interacted with are: Himanshu[protected], Sangeeta (sangeeta.[protected]@vodafone) and Nisha at the Sec-18 Vodafone Store, Noida.
- Earlier Vodafone Requests#:[protected],[protected],[protected],[protected],[protected]
- My Mobile Numbers: [protected] (I have now shifted to Idea)


The view that I have formed for Vodafone is:
• Vodafone is just about Zoo-Zoos. They don’t have systems in place. No one has information on whats the status on the application.
• The customer care is just phony – they want to give an impression that they are helping but really don’t try to help you out.
• If you write to customer care – every different person would keep asking the same question again & again every 3rd day. Just !
• With this experience - I would never ever recommend Vodafone to anyone.

Hi,

I face very poor network coverage at my house in andheri.
My room is located at groud floor and hardly see any network antenna. Vodafone being the largest service provider in mumbai, it is very painful to see this. I have to go out of my room to make a call.

Regards,
Jayraman
[protected]