Vodafone India Complaints & Reviews

We have purchased a USB Stick (on saturday 2nd April 2011, SIM No. : [protected] and USB Stick's Mobile No. : [protected]) for using 3G internet service. but it is not working with local network, And it is not usefull for us. But Reliance & Tata Photon is Providing this facility. Vodafone Mini Store, Vikas Nager is not return back this USB Stick. And Nodal Officer is also help less.
Anand Srivastava
[protected]@ementors.net
mob:[protected]

Hi,

I had migrated my connection from postpaid into prepaid on 24th Mar, 2011. At the time of conversion, I was told that the plan charges would be 1p/sec and then I need to recharge my number. On 26th Mar, 2011, prior to my first recharge, I called up Customer Care (111) THRICE and each time I was CONFIRMED with the same tariff plan of 1p/sec. As a result, I recharged my number with Rs 99 Lifelong Validity.

Three days later, when my balance reached Rs 0.06, I got to know that I am being charged Rs 1/min instead of the plan I was confirmed. I tried calling up Customer Care and Complaint numbers, however, there seems to be some problem with that due to which I could not speak with the executive.

Later, I wrote my concern with customer care through email. To this I received a very stupid and foolish answer that I need to recharge my number with Bonus Card 28. Even I am aware of this plan and the benefits of it.

My concern is why was I wrongly communicated regarding my tariff plan. Had they updated me correctly, I would have gone ahead with the [protected]@28 recharge instead of Rs 99 Lifelong validity.

Request an immediate reply from a responsible officer of Vodafone.

Please provide me your email id through which I can share my contact details.

Thanks,
Vineet

I have a vodafone postpaid connection of Goa. Currently i am in delhi so my connection is on roaming. But the sim shows Emergency calling and when i try calling my number from some other cell, it says switched off.

I tried calling the customer care but they say you have to call from a postpaid number to be directed to a postpaid customer centre. I dont have any other postpaid connection. Please help

Hello sir,

My name is Surjit Singh. Today i received call from vodafone customer care executive at 03:43 pm[protected] from [protected].

He explained me about free five day internet service on vodafone. When i said him i don't need of this service.

He used abuse language in punjabi

(phone cut salle bhenchood, bhaya salla)

When i said him you called me you cut. again he said

(Cut bhenchood, salle..........................)

So this is the customer care executive service. Vodafone is giving this type of plan through customer care.
I don't know the name of this person but i know he was speaking from Ludhiana server. So i want action against him.

Surjit Singh My mobile no. [protected]. I got that executive call on this number.
I hope you will take the action against him.

Thanks
Surjit Singh

Hi !

My Name is Manish.

I have purchased a Vodafone 3G USB Data Card on 7th March 2011, from Borivali. At the time of purchase I was told that I will be getting a speed of 358 Kbps and also that 3G service will be available soon. But When i started using the USB Data Card, the speed was horrible. I was not even able to open yahoo page and moreover the speed was just 3.5-4.0 kbps.

I tried to call Customer Care but as usual they told me to call on different number which I am never able to connect.

Don't Opt for Vodafone ....its horrible...

I am Prachi Srivastava,happy customer of Vodafone from last 3 years having Prepaid no [protected]. Rs 5 is being deducted everytime i send message although i have also activated the free sms pack. till date Rs 25 have been deducted. Customer care donot respond as i wasted alot of time calling customer care. kindly solve this matter and credit me back my Rs 25 as soon as possible.
Thanks in advance
Prachi Srivastava
[protected]

I have puchased the Vodafone SIM card 1 yr backIts was working fine for 1 yr.But after the Completion of 1 yr its showing SIM Card registation failed.Daily this message is getting prompted and it asks to restart the mobile.
my mobile no. is [protected].

From,

V.A.Srijith

Mob: +91 [protected].

Dear Sir,

As I called Vodafone customer care 0n 17.03.2011 and a lady spoke to me, I asked her that I have got 250 local & national free sms balance in my mobile, so need to recharge again for rupees 47 to get 4700 loc & Nat sms free, is it possible to add my 250 balance free sms to 4700sms if I recharge now for Rs.47. then that lady told definitely it is possible if you activate the free sms from your mobile by dialing *555*47#, I did the same and Rs.47 deducted from my mobile, but 250 balance free sms not added, then again I called customer care & complained regarding my 250 free sms is not added with new 4700 sms then that lady told she will activate that & after finishing this 250 free sms automatically the 4700 free sms will be activated. On 19.03.2011 the 250 free sms has been finished, and started to go Re.1 for every loc sms & Rs.1.5 for Nat sms, Again I called customer care and informed 19th 3 times, 20th once & 21st mar 2011 once, after shouting only they activated that too by canceling my old 250 free sms.



I lost my money from my mob for sending sms on that 3 days, and I lost 250 sms which I paid money on 22nd feb 2011, and mentally I suffered on 20th March 2011 that day was Ind vs WI world cup match, I was unable to send scores for my National friends who were asking me. Because of careless vodafone Kerala customer care peoples.

Hello,

We went to Vodafone store located at MG road Pune to inquire about 3g service.

The guy whoss job was to provide information started giving a hard time, without any reason. he denied to accept that my number exists and would not enter details on his computer. he pushed us to limits and then himself got hyper and started throwing obnoxious statements at us, when we got got back at him he started yelling and abusing amidst of all people present there, then 3 people all wearing Vodafone uniform came to attack us but sneaked out before it could get worse.

We thought if we take it up to Zonal and Nodal officers they will take some action.

But as they simply wanted to suppress this, they started playing word games and trick us.

What company has right to abuse a customer with strong foul words.

I got calls from customer executives from voafone who claimed to be zonal officers in the beginning but later admitted that they were lying.

I have emails from vodafone where they have accepted everything what happened but refused to take any actions. It's been 2 months we tried to get hold of Nodal and Zonal officers but to our disappointment they even added to our disgust.

If any news channel, media house etc... is out there to put some light on such service, please feel free to contact me. We have emails as proof where they accepted that customer was abused, humiliated and attempted to attack on asking for some information about their own phone number and in same emails they have denied to take any actions, apologized for fake calls from vodfone guys claiming to be Zonal / Nodal officers.

This is a serious issue and must be brought to attention of every Indian. I wonder who will help us take some strict actions against them and their unfair, illegal activities? Knock Knock India ...someone out there to help?

Thanks...

Hi , i got a call from +4049 this number... the person dint talk for few seconds... then said his name as madhu or mano.. cudnt understand. he knew my name... It wud be of gr8 help if i cud know who it is..

To,
The Vodafone
Dear Sir,
SUB:GPRS 11 PACK on Mob. [protected]
With due respect I would like to bring into your kind notice that on my request GPRS 11 PACK was activated on[protected] for 4 days and thereafter Rs 11 is being charged regularly after each 4 days.
To deactivate/ cancel this pack I tried to contact Vodafone through-
messages to 111 on[protected],[protected],[protected] and also to 144 on[protected].
Phone calls at 111 on[protected],[protected],[protected],[protected],[protected],[protected]
Phone calls at [protected]/53333/[protected] on[protected]
Phone calls at 198 on[protected] and[protected].
I regret to inform that despite my best efforts I failed to get GPRS 11 PACK deactivated as I could not get proper Menu and/or customer associate.However Rs 11 is being charged regularly on[protected],[protected],[protected],[protected] and[protected] from my account which is un-authorised hence illegal and against the codes,conducts and ethics of a big service provider like you.
In this connection I request you to-
-cancel GPRS 11 PACK immediately
-credit my account with Rs 55 which is charged illegaly on different dates
-provide specific menu for activation/deactivation through messages and/or phone calls
-provide customer complaint number to redress grievances.
I hope you will cancel GPRS 11 PACK and reverse the unauthorised charges at your earliest.
Thanking you,

Bharat Singh

- I had enrolled for number portability (PORT-IN in Vodafone) on the 20th Jan, 2011. But even after providing the PORTING CODE thrice they were unable to port-in my numbers. Repeated complaints were not listened to.!
- Now after all this wait and failure, they refuse to refund my security deposit Rs500 (Rs250 x 2 for both my numbers). What the hell is this?
- The Vodafone personnel I have interacted with are: Himanshu[protected], Sangeeta (sangeeta.[protected]@vodafone) and Nisha at the Sec-18 Vodafone Store, Noida.
- Earlier Vodafone Requests#:[protected],[protected],[protected],[protected],[protected]
- My Mobile Numbers: [protected] (I have now shifted to Idea)


The view that I have formed for Vodafone is:
• Vodafone is just about Zoo-Zoos. They don’t have systems in place. No one has information on whats the status on the application.
• The customer care is just phony – they want to give an impression that they are helping but really don’t try to help you out.
• If you write to customer care – every different person would keep asking the same question again & again every 3rd day. Just !
• With this experience - I would never ever recommend Vodafone to anyone.

Hi,

I face very poor network coverage at my house in andheri.
My room is located at groud floor and hardly see any network antenna. Vodafone being the largest service provider in mumbai, it is very painful to see this. I have to go out of my room to make a call.

Regards,
Jayraman
[protected]

Hello,

I am complaining in regards to the mobile number [protected]. A sports pack was activated by Vodafone on this mobile number without my knowledge and consent. I am being charged Rs. 3per day for it. When I realised that on the first day, I called vodafone and they told me that they were sorry about it and would deactivate the service within 24 hours, would refund the 3rs and I would not be charged again. The next day I again got charged. I called them again (spending money because customer service is no longer tollfree). And they told me that they would strictly look into the matter, register a complaint and the service would be deactiavted within 24 hours and I would be refunded the money (Rs 3). The next day someone from Vodafone called up and confirmed that the service has been deactivated and the amount has been cancelled. I did not bother about that and after 2 weeks I see that I am still charged Rs. 3per day everyday the whole of 2 weeks and the service was never deactivated. I called customer service and they hung up on me. I again called. They said they would deactivate the service within 24 hours but they cannot refund the amount. I requested for a supervisor and I was kept on hold for 20 minutes. I called again. This time I got through a supervisor. The supervisor told me that the service was not deactivated so they would deactivate it but he could not refund the amount. Which in other words mean "we are sorry, we cheated you, but cannot do anything about it". I asked him why he could not refund when I called them 3 times and asked them to deactivate. To my shock, they said because I activated it. (which I have not done). If I ask for records, they have none. They do not have call records or documentation of anything. Then to my surprise the So called Supervisor says that it was my mistake because I had to deactivate it from my end (never before I was told this, not even by the same supervisor when I asked him to deactivate the service.) I asked for a Manager, He refused. So I would like to get some kind of compensation regarding this.
My email id is akankhya.[protected]@gmail.com

Regards
Akankhya Baruah
d/o Mr. Amal Baruah
[protected]

Hi,

I have been a Vodafone subscriber in Mumbai for over 4 years, and have never delayed or defaulted on paying my dues. However, when I recently applied to another operator for MNP from Vodafone to XYZ operator, I was shocked to get an SMS from Vodafone that the request to port-out has been rejected due to “contractual obligations”. On checking with their Customer Care (who had a different tone for subscribers wanting to Port-out) was told that the “Contractual Obligations” in my case referred to some free minutes included in my Tariff Plan. I found it very strange, as the Tariff Plan I have opted for is a standard one, listed on their website and available to any other Vodafone subscriber. Hence, I really didn’t see any reason for Vodafone to stall my Port-out request on such frivolous grounds. Despite taking it up with their Customer Care several times, each time I only get a new Request No. with an assurance that the issue will be resolved within 48 hours. I am yet to have this issue resolved, before I approach the XYZ operator once again to migrate my Vodafone number to their network. Have spoken with the Vodafone Nodal Officer’s office, but am yet to get their response to this issue.

I would like to know from experienced & knowledgeable persons what recourse do subscribers like myself have, if existing operator doesn’t allow Port-out on frivolous grounds. Does TRAI offer any solution to this issue, which it would have ideally expected from big players (who would have expected many of their subscribers to Port-out, while welcoming Port-ins with open arms !!) ? I would appreciate responses to my complaint which are actionable. Thanks.

Regards,
Ramesh

Hiii

Last month am changed to my reliance CDMA number (Mob no:[protected]) portable to new network(VODAFONE).But now one problem happen to phone.The problem is CONNECTION Error....So kindly solve the issue.


Regards
Alex.

I have purchased the mobile in which 2GB data downloading is free for 3 months. Despite of recurrent communications vodafone had not activated the services and my balance got deducted every time I am using the net.
I have asked the customer care executives about 4 times regarding the same issue but there line is always not working and there is hardly any assistance from there side. So Please help me that they can refund back the amount which is inappropriately deducted from my account.

Prateek Sachdeva
[protected]

hi,
On saterday i took one vodafone post paid number?([protected])and paid Rs 500 (250 for activation and 250 deposit).
i have been told that on next day sunday my verification will take place and by monday connection will be active,but my verfication took place on wednesday morning 8.30 am, and then i come to know that simcard which was issue to me was dummy , just for sales and i will get a new simcard, so that vodafone center hold me as a client for few day till they get the new card for me, its being 4 days till now they dont active my number and when i call to Customer care , they say will check and get back in on working day.
I need to understand that after paying money and verification check positive also, why my number is not active.
Why i have been given a dummy sim card,
Why i should wait for 5 day when it can be done in 2 working, and why i pay for all vodafone mistake in terms of time.

I think the TARI will also not be effective in same course of action, but for try basis am writing to tari , els will look the same to ministry of telecom ,delhi,
for any feed back one can get back to me on , i dont know , if i should trust on this tari people.

ashish kumar
[protected]

Vodafone is advertising FREE 3G. In their adds they have not specified that the service is available in only some cities or areas. The only thing they write is "SMS 3G" to 111 to try free 3G.

Millions of people send the SMS. Which is NOT Toll Free! Money is deducted from account and the reply received is

"Vodafone 3G Service is not available in your town"

Imagine the amount to money the company is making by getting people to send text messages every now and then just to see if 3G arrived in their town!

Vodafone is cheating people and making money! Arrest them or something!!

Vodafone is deductiong balance from my number withour any reason and when i am asking them that what is the problem they are not even telling me that why is balance been reduced from my number