Vodafone India Complaints & Reviews

Hi
I am a prepaid user of vodafone and my current balance is -301.33, i dont understand in prepaid service, how a service provider provide you service with negative balance and it goes to 301.33. I have raised this issue with vodafone but they are not taking it seriously. Can you please help me out in solving this matter with vodafone. My number is : [protected]

When people are calling me they are getting a busy tone even though my phone is not busy. please solve this problem earliest.

On july 31, 2020, i received an sms saying, "thank you for downloading carban_game from carbun8. You have been charged rs. 15." i didnt download anything. How come this has happened without my knowledge?
This is not the first time that vodafone has deducted money from my post paid plan for unsolicited services.

Vodafone has changed the plan in 2 month 2 times without knowing.in may plan changed from 299 to 350 and in june change to 399 and not given any information. Take action against vodafone. Thses people are making fraud and looting people and customers care executive also talking roud

15 rupees has been deducted from y account on july 31st, the message says, thankyou for downloading carban_game from carbun8, well i didn't download anything and how it happened without my information.

Sir,

After visiting your main chinchwad vodafone store (Pin code:-411033) it came to notice that there is internal trade war between vodafone india & idea cellular ltd. The prepaid sim of idea was ported to vodafone postpaid, idea has port out my both idea no ([protected] & [protected]) but not visible to vodafone india ltd (Activation failed as shown in the system) & later the above both file was deleted. Internal management of any one company has deleted the above port in from the system & due to internal trade war the customer is facing problem. The above both sim is been left by idea cellular but vodafone india ltd has no entry of the same. Please due to your internal trade war customer should not suffer so please look into the matter at earliest.

Regards

Rahul r gupta

[protected]

I am a Vodafone postpaid user, and Vodafone provided free mobile insurance with the postpaid plan.

In an unfortunate event, my handset got broken (negligible crack on screen) and raised a insurance claim on 07 April 2019 so they picked up the handset from my location. Claim was approved (Inprincipal Approval) as a total loss on 23 Nov 2019 which I happily agreed and courier all accessories, bill, box, and documents requested.

I didn't heard back for more than 1 month. After 1 month, I got reply that my documents are incomplete, so I resent all the documents. Document verification again took so long, and my claim got approved for the final settlement (Rs.31500) on 19 Feb 2020. And from that day, I am still waiting for my payment. I have written several times to Vodafone customer care, their appellate authority, twitter and called several times but every effort went into vain and nothing happened.

Please see attached approval letter, approval screenshot from website which can also be checked at
website: URL:http://vf.dsspro.in/claim-status.php#
Device IMEI No: [protected]
Claim Intimation No.: [protected]
Mobile Shield Certificate No:[protected]

I have also attached all supporting documents here.

In fact, I escalated the issue with Vodafone appellate authority and they promised to resolved the matter by 26th July 2020 and provided the complaint reference number (service request number is: 3-[protected]).

I am still waiting but in vain. Please help me to get my hard earned money.

Account was closed. Have contacted via numerous phone callsand emails.
they respond someone will call back. whoever calls back has no idea of M-Pesa and says will call back again.
This is going on since last year. I think I have lost my money, it was more than 1500 !

I am vodafone customer using sim card no.[[protected]], on the behalf of Gaurav Bhoparia. I wanna permantely disconntinue from there service, will shift to other. The problem is that my bill is appx 4500 rs for june 2020 and rs 2000 for July 2020. before that my bill was coming between 100 to 150rs per month. The problem as been occurred after idea migration to Vodafone.
Whenever speaks with customer care, they always says our systems our down please call after some time. so pls resolve my issue and i am not going to pay this bill amount.

I want generate a UPC code for changing the Mobile service Provider but the current service provider not generating the UPC with the reason "Outstanding Payment". I have paid all the outstanding amount and then tried again for UPC code but still service provider sending same message that you've outstanding amount.

Name: Prashant Phulsang.
Mobile Number: [protected]
Date of Incident: 30th July 2020
Email: phulsang.[protected]@gmail.com

Hello, My name is Rohit Goyal. Recently I switched from AirTel into Vodafone in search for better network quality because When I used to stay in London I used Vodafone UK as my default carrier and had no problems. The issue that I am facing at the moment is that I do not have enough network signal in my home to properly consume my plan. like I have a Vodafone RedX plan which apparently is expensive inclusive of taxes, I get priority connection. It works fine in my workshop but I have terrible signal where I live. I have either one signal bar out of four or at times my phone shows No Service. I own a Samsung S10+ and that might be the best phone in the market I think. So I have the latest technology and the most expensive plan but I am unable to completely use the benefits that I get. I have complaint over six times and the respond is that they will solve the problem and after a few days I get a message expressing my problem has been resolved but it clearly has not been done.

Hello Team,

I am belongs from village - Dhani Bhakhran, Tehsil - Siwani Mandi, Distt - Bhiwani in Haryana. I want to aware you about the network issue which is coming from long time and now a days unable to even receive proper calls when at home and internet 4G is not even works like 2G.

I want to convey you In my village there are approx 1000 plus vodafone connections (Ii am having 5 connection out of 7 in my single family) and all are facing the issues during the calls and for internet.

Please resolve it asap as for now a days everyone using internet connection for study or some other work but they are not getting good response.

Please setup a network buster or increase your tower network for the stability if possible soon.

Thanks for the understanding and waiting for the positive action on this.

Dinesh BhakaR

Jst a few minutes before... I triedcalling my b. F bt it said "no sufficient amount" nd whn i checked my balance, it shows.. (As mentioned in the pic).. Wth is thiss???
I jst recharge few hrs before nd after hearing this message i recharged againnn!.. That too twice... Bt still... Nop😬.. Better take action or i'll deal this with the real folks!!!🤞

From a pissed off vodafone user!

I have been complaining for better part of. The month and I haven't received any resolution for my complaint.
I have received messages where they outrightly claim that they can't help me on this issue.

I am having bad network coverage for more than a month and this is bad to such an extent that I can't surf internet, I can't call people at one go.it takes me 3-4 tries to place a call to someone.

My complaints have not been resolved .so I seek a refund of the recharge that I had put in because they couldn't provide me the services promised by them

Vodafone on a regular basis deduct money from the balance without any reason. Vodafone activated caller tune on my number even though i did not make a request for the same and deducted the money for the same and within minute when i got the message about the deduction i deactivated it. Still they are not refunding the money. This is not the first time and they have done it many time.
In nutshell vodafone is a company of thugs and thieves which rob student like me.

My name is kundan potdar. I am purchase the vodafone sim since 4 month ago. My sim is lost. Vodafone company don't lock my sim. My bill amt due after the lost my sim. Please lock my sim urgently. My vodafone post paid no is [protected]

Sir,
I have book mnp order online from idea prepaid to vodafone postpaid on dt 21.07.2020 of which sim was been delivered on 25.07.2020 & id & address verification was done by amol chavan (Ph:- [protected]). The detail of order no is as follows:-
(Order no :- dchd[protected] of mobile no [protected])
(Order no :-dchd[protected] of mobile no [protected])
But on 28.07.2020 my idea no was deactivated but to our surprise both new vodafone postpaid sim was not not activated, after complaining on toll free no the concern person request to visit vodafone store, but even after visiting vodafone store of chinchwadgaon we have not received any satisfactory solution for the same. Only ticket request was raised. Also their team leader mr vikas jadhav (Ph:- [protected]) was helpless for the same. The above mobile no is of my wife (Dr. Harsha gupta) & has become very difficult for her in covid19 situation.
Please do the needful to activate the above no at earlier as possible.
My alternate no is [protected] / [protected]

Regards
Rahul rajkumar gupta
[protected]
[protected]

Note:- worst service provider, never buy online vodafone sim card. Vodafone stores deny service of online vodafone sim purchase

I am holding a vodafone prepaid account, bearing number [protected]. My sms outgoing gets barred every now and then, without any valid reason, though i have contacted the customer care about this issue couple of times but no action has been taken yet.

Sir,
I was using this idea mobile no. Since 25th of may 2011 as under arp700 2yrs_plan whose rental was rs. 700/- advance for 24 bill cycles. It was a corporate connection at that time. I used it till 16th june 2020, but all of sudden this plan changed by vodafone company without informing me or not taken my consent into 99 talk plan from 17th june 2020. They are giving the reason that now idea company has merged with vodafone and this plan has closed now. I want to know my fault with merging the company. Why should i suffer with change of plan. I want to continue with my old plan.

So please look into this matter and try to solve the problem for ever. I have written so many mails but the could not satisfied me with their decision. Now they are not replying my mails. Thanks

Arun kumar kulshrestha
Mobile no.-[protected]
Mail address - [protected]@yahoo.com
Alternate no.-[protected]

May currently email addres [protected]@gmail.com change my email addres for my number [protected]