I have a pre-paid Vodafone connection
No.[protected], obtained after duly furnishing evidence of residence, etc. On Dec 22, 2009 6.10 pm I received a call on the said mobile from mobile no. +[protected] from a lady calling herself Shikha of Vodafone
and alleging, while addressing me as one Mr. Arora, that a huge payment of the bills on a/c of the aforesaid mobile no.[protected] has been outstanding. ,When I declared that I was not the Mr. Arora being addressed but A.Banerjee, formerly of the Indian Revenue Service,and a retired Chief Commissioner of Income-tax and, also that mine was a pre-paid facility and NOT a post-paid one and, further that, therefore, there was no question of any outstanding bills whatsoever, she had the audacity instead of asking me as to when the connection was obtained. I vehemently protested in a loud voice (I am 65 years old and it was my usual time for my daily evening evening meditation), she had the temerity of even telling me that there was no need for shouting. I had then to tell her that she could verify from the records about the identification furnished by me and the date of the connection given by the company and I was not interested to talk to her, but she insisted on alleging that the bills were pending. It was at this stage that I disconnected the call out of disgust.
I sent aletter (UNDER PROTEST & WITHOUT PREJUDICE) by e-mail to .M/s Vodafone
, Delhi through vodafonecare.[protected]@vodafone
.com on Dec 22, 2009 at 8:10 PM strongly resenting the misbehavior of its employee and the tone used while talking to me, without any reference or regard first to the records of the company itself and falsely alleging that I was a defaulter in respect of the alleged post-paid connection (purportedly once allotted to one Mr. Ajay Arora), and demanding unconditional apologies from the as well as the employee with the assurance that this windiscretion of character assacination by the company would not occur again in the future. I also warned the company that, considering my age and the mental agony and anguish caused by the unwarranted call and threat/allegation made by its employee, entitled to suitable compensation, and further that, I would be constrained otherwise to have this instance of making false allegations/insinuations against, and unwarranted harassment of, a senior citizen and a retired senior civil servant widely publicised to begin with.
The company's shameless misbehaviour only continued thereafter.
Thanks to the development of automated programmes installed by these companies in the name of consumer service, prompmptly at Dec 22, 2009 8:13 PM, a message appeared on my mailbox from [protected]@vodafone
.com with the subject: Happy To Help: Objectionable allegation made by your Ms.Shikha from +[protected] at 6.10 pm on 22.12.2009, stating therein inter alia that, this was this was an automated response to my e-mail with the promise that "we will respond to you within 2 working days". Several days passed without any further and the promised response.
On Dec 26, 2009 at 6:45 PM, I sent a Reminder to vodafonecare.[protected]@vodafone
.com informing them that I was still awaiting the minimum courtesy from the company in terms of a letter by way of its reply to my letter/e-mail dt.
Dec 22, 2009. Promptly again a similar automated mail came to me at 6:47 PM and I also replied by email [to [protected]@vodafone
.com and vodafonecare.[protected]@vodafone
.com] equally promptly writing as under:
"What is the use o[censored]nnecessarily sending these useless automated messages containing false promises as highlighted below, when you do not keep the promises and do not mean to keep the promises either? I did not get any response as promised in the previous automated messages within the self-committed 2 working days and, I am sure, you shall not keep the following promise as well, not only within the time-limit of 2 working days but NEVER at all.
"Now I think you will agree that I am rightfully entitled to go to the Press and Media both. It will be a very good story of human interest, being the true episode of deliberate and conscious falsehood".
I received again an Automated message as usual from vodafonecare.[protected]@vodafone
.com at 7:16 PM, but the copy sent to [protected]@vodafone
.com bounced back in a second with the comments inter alia that the "Delivery to the (said) recipient failed permanently" as it rejected the message.
And this useless exchange of mails (Automated, from the company's side, of course) cotinued for a few moments more and I gave up finally on
Dec 26, 2009 7:16 PM out of shame and disgust, mainly for my country's failure to check these companies from threatening and ansulting resident Indian citizens and tax-payers.
This is for information of all the users of this portal and the cocerned authoroties, in case they watch it though.
With best wishes for a Happy New Year to you and your users.