Vodafone India Complaints & Reviews

Sir,

I am a vodafone mobile prepaid customer having no.[protected]. I have paid Rs.1000/- thru your vodafone store at kalyan, thane (dist) instead of my total bill amount of Rs.1382/-. I regret to inform you that even i after paid the amount my incoming and out going calls are not activated till today. As i am working as a marketing manager facing lot of problems due to non working of this mobile. You are requested to kindly forward my mobile bill to my e-mail id : [protected]@gmail.com. Kindly activate my number with emmediate effect i will pay my outstanding tomarrow evening by cash.

Thanks and rgds,
Bhavesh Choudhary

Hi,

this is anita solanki , few days ago i was came from punjab , chandigarh, now problem is that my all numbers r deleted because of my phone memory is currupted , now when i was is in punjab my all numbers r used by my self so if this is possible then please give me the CALL DETAILS AND SMS DETAILS of my number [protected] from 1st of march to 29 of july ,, i have a jenuine problem ,,, my all infomation and my important numbers r deleted by my phone so please help me for that problem ,, give me all details on my e-mail--
anita.[protected]@yahoo.co.in

thankyou
anita solani

I use a Vodafone number [protected] which is registered in my husband's name. This number is being used since the last 5months.
Every bill has been duly paid before the due dates.
On 28th July my husband went to the Vodafone Gallery at Lower Parel and paid a security deposit of Rs 3000/- to activate Internatioal Roaming as i am travelling abroad this evening.
However instead of providing the service as agreed they have disconnected my outgoing calls completely.
Their claim is that there is an outstanding payment on some other numbers in my husband's name and hence the services have been terminated to my number.

This is
1. Illegal. Every number has a contract attached to it and both parties are bound by the same contract.
One cannot link the two which amounts to blackmail. They are unable to claim the money for the other numbers as the other numbers have been overbilled and there is no proof to claim.

They refuse to refund the deposit without providing the services

I have to travel tonight. What do I do?

I initiated online recharge of Rs333 for my Vodafone connection number [protected] via your online payment system but the same has not been recharged to my account. Kindly look into the issue at the earliest as the amount has been deducted from my SBI Bank account.

I have also attached the screenshot of the payment receipt for your detailed reference.

Regards,
Simran Jeet

Hi,

I'm Rakesh.S and I'm an existing Vodafone subscriber. I have 2 numbers [protected] and [protected]. The issue is regarding [protected].

I had received an SMS in the month of May 2nd stating that "If you use 260 rupees within 10th of may, you'll be getting 10% off on your may total bill, excluding roaming charges and service tax ". I didn't get a discount and when I contacted the CS they informed that I'll be getting a discount in the month of June Bill. Then also I did not receive the discount so some CSR took a request and they issued only 26/- Rs discount, but my May total bill was around 959/- Rs. Daily I used to check with CSR's they used to give one or the other reason . But when you people informed that you can issue remaining 65rs then why should I use this Sim card. When you people send some SMS please follow that thing we can't always keep the SMS until you issue the refund. I think this should be considered as a fraud and should complain to any of the concerned local government. I have given a request for sim Cancellation and you people said it will take 7 days to DCT and you have barred the service.


Today morning I contacted CSR regarding the CT issue they Floor Supervisor *** Anusha*** she gave me a worst service I had never faced with any of the CSR. I have been charged for CT 15rs and I asked why the song is not yet activated, her response was "What I can do on this and this is the way we do services". Really if you keep a very rude CS means I'm sure that Vodafone will close their business. What a worst Customer Service you people have.


This email is just to inform you people that I'll not be paying any of the amount . This type of service is very horrible and I'll update this type of service in my facebook and all the social networking that never and ever use WORST VODAFONE SERVICE.


You can check all the request numbers mentioned below:

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]


I hope THE TELECOM REGULATORY AUTHORITY OF INDIA will check on this and will stop this types of services and please let me know hoe to go legally with Vodafone on this. Why I should I pay for which I should not pay.

Regards,
Rakesh.S

Dear Concerned,
I have recharged my mobile on 28jul 2010 from Recharge it now for Rs555/- (nokia Mobile) and till date I have not recieved my amount in the phone. I have given complaint and the only response which I recieve was the automatic generated service reply. The site has not even contacted me or the recharge card you entered has not been foundI believe the customer care is really peathetic for this site. I think those who ever care for their money shoul not go for this site. it will be much better you can keep your mobile unrecharged and can recharge from any shop rather than doing it from this site.

Hi,
I am vodafone postpaid user and i am facing problem that they aren't converting my no from postpaid to prepaid. i am using my vodafone no from past 4 yrs appx few months back i lost my sim and vodafone's employer told me that if i will buy a vodafone postpaid then i will get sim immediately also he told me that if you want to convert it into prepaid then you can opt that also. Now after 3 months they are saying me that i will have to pay 50 rs extra for the itemized billing which they didn't tell me and if i am saying to convert my postpaid no to prepaid they are denying that and saying that you can't convert it into prepaid.

today i talk with your excutive Mr.Vishal then Mr. Amit he told your cheque was return i told him i made payment always in cash so he told me go to vodaphone office and give me the name how collect your payment.i told him pls transfer my phone to your officer then he tranfer my phone to Mr. Naimesh Panchal he say mr. amit say you right word you told lie i told hime pls pass my phone to officer i have a complain with you he told there is no officer in the office.

Hi,

This is in Regards with my Vodafone Prepaid number [protected].

This number of mine has a special facility of Campus Card and the card validity expired on the 24/07/2010.

I called in on the 11/07/2010 to check how to extend my Campus Card validity and I was informed by Sunil Kori that I need to recharge by 47Rs/- however I wasn’t informed that I need to do it before my card validity expires else I won’t be able to extend my campus card validity. This was incomplete information that was provided.

On Sunday 25/07/2010 I called back to check how can I activate my campus card facility and that’s when I was informed that I cannot do so because my card validity has expired. This happened because of incomplete critical information.

On the same day I spoke with a supervisor by calling 198 by the name Kapil Tekchandani who apologized for the inconvenience and said that he needs to speak with the admin team and they don’t work on Sunday’s hence he will be personally calling me on Monday and asked me to refill with 29 Rs/- for the time being so that my incoming and outgoing is active. I did according to what I was told.

I was waiting for a call on Monday which never came and had to call back and realised that Kapil Tekchandani is on a Work off and he hasn’t made any notes on the account and hence I had to repeat myself again. The customer relation advisor asked me to wait since kapil would come back on Tuesday and he is doing a 9am to 6pm shift.

I called back on Tuesday and Kapil was still on a Work Off.

This is the most pathetic Follow up I have ever seen in my experience by a supervisor.

I Spoke with another supervisor by the name Amit on Tuesday and he asked me to wait for another 48 hrs, when I had already waited for 48 hrs since Sunday.

I asked to speak with his manager, and that when Jose Mascarenhas came on line.

Jose Mascarenhas has been the most pathetic, appalling and inconsiderate customer service manager I have ever come across In my entire customer service career.

• He doesn’t allow customers to complete
• Over talks
• And is very rude and sarcastic


So I would like to bring this to your notice;

• One incomplete information given by Sunil Kori has led me to make more than 10 calls
• I have wasted more than 3 hrs talking to you guys
• Of which I have been on hold for an hour and a half
• I have been pushed back and forth between people
• I have repeated the same information 6-7 times to different people
• Pathetic service



This is what I want;

• I want my campus card facility to be activated asap
• I want a good enough compensation for all the inconvenience

P.S: I personally work for a customer service organisation and this is the most pathetic customer service experience I have ever come across.

Vodafone mobile phone number [protected] and relationship number 1.1100039

The Vodafone bill collecting agents and company customer service personnels instead of giving us details of the bills keep asking us to settle the bills saying some times for download of games / some times for changing the caller tunes etc.

The concerned callers to my residence Phone No. & my other cell No. have been repeatedly narrated the whole history of these sudden overcharges and requested them to give us the biling details. They all the time assured us of the same; but did not give us any details so far.

On top of it; the vodafone started sending sms to the other working No. also asking us to make immediate payment of Rs. 4177.77 on our aold account ( they themselves have declared it as an old No. account) to avoid restirction of services. Why are they doing so? Is their any justice for this?

Inspite of harrasing the customers by calling on all odd times and at their will instead of attending to a customer quiry / complaint again and again asking us to pay or face to the tune of restricted services etc...

I would humbly request some senior personnel from Vodafone who care for Customers ( if at all any one there) to kindly address my request / complaint.

Thanks & regards,
V. Ravichandran Iyer

Hello There,

A few months back I have done a recharge of top up amount 410 on the vodafone prepaid mobile number [protected], but the amount was being forfeited without any reason. On calling the customer care we were told that this was a recharge done mistakenly on this number however it was intended for someone else.

I have made this recharge using online recharge services where the payment was made using ICICI bank account's internet banking from my mother's account.

Despite mailing them several times there is no action taken by the vodafone. Neither the balance has been reversed back to the above mentioned number nor the money has been refunded to the bank account from where it has been charged.

for reference few more details are given below:

Recharge Details:
Vodafone Number: [protected]
Amount: 410
Payment from: ICICI Bank
Your Payment transaction reference number is: MICI[protected]
Your Recharge reference number is: 5048749

Despite emailing them for 2-3 times there is no response.

My concern here is that even if due to their system fault if the mobile number was recharged and hence the deduct the balance, but where is the money i.e. 410 that has gone from my mother's icici bank saving account. At least this money should have been refunded if not the balance.

looking for some help here for this injustice happening to me.

Thanks in advance,

Jagdeep Singh.

i am using vodafone prepaid for last 5 years my no is [protected]. 15 to 20 days back my friend is informed me now conference call is activated, so i am decided to activate the conference call but unknowingly changed to 6 month plan to life time plan i am not interested for life time plan. now i am thinking to same no. for another network provider it is possible or not. kindly inform me.
I asked to vodafone store they tell me we cant revert ur old plan so what can i do? i cant received any details for plan changing .

Thanks& Regards
G.Prasath

Respected Sir/Mam
On jan 12 i bought Vodafone post paid connection with make "your own plan" and Vodafone callcentre executive
told me that your security deposit amount will be refund you after 2 years so i continue this plan but some day i again talk with Vodafone executive regarding my plan & deposit amount and he told me that if you change your plan your deposit security amount will be refund with in a 6 months thats why i change my plan.
now yesterday i spoke with Vodafone executive again to migrate my connection from postpaid to prepaid so he told that your deposit amount will be forfieted bcoz you refund period is 2 years, that time i was really shoked what the hell is he saying.
Pleas solve my query regarding this as Vodafone call centre executive miss guided me and i am suffering great loss.
I hope you will solve my quiery as soon as possible

Regards
Ravi Kumar
[protected]

My Number was closed by someone else statting that the card is lost but I didnot asked the company to do so. the company took the decision of closing the number without even verfying the documents such as address proof or driving license. This has caused me a severe loss of studies as I couldnot recieve any calls or make any. The company always telld the people that pls come and verify the documents and noe they have proved that it is just a formality if any of you are having any problem with the same service provider then pls contact me at my e-mail, I am really serious about getting the company sued at the court.



Pls do contact me togather we could stand as a strong force against the useless telecom povider VODAFONE

Hi, I am Soumya Ranjan Nayak,having Vodafone(Orissa) no. [protected] getting service sms related to sexual relations from vodafone service nos. even DND service is already active in my no.I've complained on 26 june2010 about this matter,but still no resoltion. the customer care exe.s are saying that I've requested to active this service on 26 june2010.but I've requested to active DND service immediately after taking the SIM.While checking in TRAI web site DND is active in my no.Still I'm getting SMS from the Operater(Vodafone) & having no resolution. Plz help me...

My outgoings were barred because of non payment of bill for last month. I made cash payment of Rs 3100 at 11pm at the Vodafone kiosk on July 22. The same was acknowledged by the service provider through an automated message at 6am on July 23, 2010 but my outgoing did not resume. I called the helpline at 930am and requested to resume the outgoing. I was assured that it will start in min 30mins and maximum 2 hours. When it did not resume till 12noon I made another call and was assured again that it will resume in 2 hours. It did not resume till 2:30pm hence I made a call again and was assured that it will resume in 2 hours again. By now I was totally frustrated, with meetings outside i had no other way to reach out to people. But when it did not get activated by 530pm again I made a call. Spoke to an executive called Anis Shaikh who said that it is Vodafone's fault and that the services will resume at the earliest. I requested to speak with his superior but was denied. Now at 540pm I am completely frustrated and writing on this portal.

Ok i just got a new vodafone prepaid connection and i have been using it for the past couple of days

Today i accidentally dailed the number *567# from my vodafone number

The reason why i dailed that number , I thought it was my airtel number , so that i can activate MOBILE OFFICE

The moment i dailed it , a message came to notify Caller tune service was activated and 30 Rs was deducted from my balance

My question is Why Vodafone charged me , without any warning , that you will be charged 30 Rs for caller activation

They even did not ask for a confirmation. In other networks , customers will be notified about the charges , before subscribing to any service

I called customer care , and they didnt even cared to hear my concern and disconnected my call

What should i do ? Why are they doing such things ? I was thinking how many people might have lost money by such acts

Thank you

To,
Vodafone
The General Manager telecom(GMT)

Sub : PROPOSAL LEASEOUT OF SPACE FOR INSTALLATION OF MOBILE TOWER

Dear Sir,

With due respect, I would like to state the follows for kind attention and consideration :
That I came to know that VODAFONE has been like to install VODAFONE Tower in VADNER BUDRUK TALUKA-PARNER, DIST: AHAMADNAGAR PIN: 414306 (MAHARASTRA).

I want to rent out for installation of mobile tower. The land is 10000 sq ft.(approx.)

I would request you kindly survey the above location and anticipating your kind favorable response.
contact details-
MR. RAMESH CHOUDHARI.
CELL: [protected]
MR. LAXMAN CHOUDHARI.
CELL: [protected]

My bill of Rs 1008/- was due on 6th July. I made the payment of Rs 1000/- on 13th July. For this delay of 7 days for an amount of Rs 1000/- vodafone has charged me Rs 100/- in my next bill.

I charge Vodafone for exploting consumers by levying such an exorbitant rate of interest. Note 10% (Fine of Rs 100 on Bill of Rs 1008) interest for 7 days. Would mean an interest of 500% per annum.

Vodafone should revise...

Respected Sir,

I am a customar of Vodafone mobile connection. At past there was such many more facilities in vodafone connection. That way we were so much interested for using vodafone line & that because its a popular moble connection in Tripura & India also.
But now vodafone have change that all schemes Like 1. pack 29 second reducing 200 sec, to 120 sec, 2. SMS Pack 14 validity reducing from 30 day to 15 day. Other way Idea, Aircel & Airtel give such more beterthan facility from vodafone.

So if the situation is continue lasting we shall change our connection. We dont want to change the privious vodafone connection but thare have no any way o[censored]s.