Vodafone India Complaints & Reviews

Dear Sirs,

I am Suresh Singh R/O Chandra Nagar Colony, Hathras Road, Opp. Water Tank, Agra-282 006 (U.P.), My Mobile No. is [protected]. I am given below the complaint details:-

* I went to Bewar (Mainpuri) on occassion of HOLI, but one problem occured this time, when I was call from Bewar our call charges cut from our amount @1=00 per call Local charges and STD was @1=50 per call, whereas @50=00 per call (all India Local or STD) plan facility is applicabe on my above Mobile No. You are requested to kindly sort out my this problem at an early date for which I shall be grateful.

Thanking you in anticipation of your prompt and favourable reply.

With Best Regards,
SURESH SINGH

Sir,
Myself, Sidharth Gautam.I had bought a Vodafone GSM handset some months ago.Currently I am dealing with a few problems.The problem is that its backdoor is not getting locked due to which I am facing a lots of problems.Yesterday I went to the Vodafone store and I informed about my problem regarding the cell.They asked me for the warranty card and i showed it to them.Still now i have all my documents with me.But they refused to replace the handset telling that its an accidental malfunctioning problem and they have nothing to do with it.Even i requested them for a charged replacement or repairing but they still rejected telling that they can't replace the back door.I am helpless now and therefore I need your help.
Please kindly take neccesary steps as soon as possible to help me out from this problem for which I shall be highly grateful to you.

Respected Sir/Madam
I am a Vodafone postpaid customer,Mobile Number : [protected].In my January month bill, i have been
charged with Rs. 753/- for Downloads charges and Rs.118.50/-, which i certainly have not
done. Also, these people are not willing to register my complaint and they
are not providing me a valid complaint number regarding the same, despite
numerous attempts.
After trying many times on hotline,I called Nodal Officer number, saying that, the
charges are accurate and the system is not accepting the complaint.
Instead, they gave me an invalid sr. no.
In the itemized bill, i am able to see the time of downloads,
but certainly i(nor anyone else)have not done those
downloads and Vodafone live,neither intentionally nor unintentionally. After repeated mails to
Vodafone,i keep getting the same answer, that the charges are accurate,and i will
have to pay them.
I really do not understand the reason to pay for the services that i have
not used.
Apart from this, they are also inserting late payment charges on the
disputed amount.I have already made the payment of the logically correct
amount of my usage to Vodafone,before the due dates.It is a cause of
unnecessary stress to me and wastage of my time, dealing with them in such
an unprofessional manner.
I request you to kindly look into the matter and do the needful.It is a
matter of seious concern to all the customers regarding such fake charges
and utterly poor complaint redressal system by Vodafone.If the itemized
bill or anything else is required from my side to provide to you, kindly
do let me know.

Thanking you..

Regards,
Selvabraja.P

I am registered at DND registery. Despite that I get marketing calls from other companies and continous messages from vodafone all the time.
Given Cricket alert service unnecessarily and deducted the amount even after unregistering from the service.
The customer service agents NEVER RESPOND TO THE CALLS!!!!!

dear sir/madam
mera mobile number [protected] hai, maine 04-03-10 ko sangrur ke vodafone mobile store mein 3350 ruppee ki payment karvai thi jo abhi tak update nai hui hai, main ludhiana ka rehne wala hun, sagnrur ludhiana se 80 km ki doori pe hai, jahan pe main ja nai sakta, aur jab main un ke mobile pe call karta hun to wo phone pick nai karte,agar coustomer care pe baat karo to wo kehte hain ki aap store mein jao. sir/madam plz solve my problem as soon as possible

I want to lodge an official complaint against a vodafone kolkata no. ie [protected]. I got call from this no and the guy named Rajesh Das who has asked for my sister and gave me threats and used abusive language and after that I also lost my cool. I just want the details of the person who owns the no so that I can trace him down and lodge and official complaint against him at Kasba Police station.

wel i have asked vodafone to change tariff. they asked to submit request in company letter head being corporate account. we did that but still got rejected. we repeated again but after regular follow us they only ask to wait but no reason given for delay, nor satisfactory reply from them. why this company is doing this, delaying for simple request of change of talk plan, don't know.

Dear Sir/Madam,

I the undersigned,with reference to my mobile no. [protected]-Serive Provider Vodafone Essar Ltd.,would like to state that on 13.02.2010,some unauthorised person got my sim card replaced at vodafone store situated at churchgate,and my sim card got blocked subsequently.Which was used by that unauthorised person for next two days,during this period he has misused the mobile resulting in substantial financial loss to me.

During my visit to the Vodafone Store at churchgate on 15.02.2010,and upon inquiry about my sim I was shocked to learn that the sim has been unauthorisedly changed on 13thfeb2010,while probing further it was observed that the miscreant has produced fabridcated ID proof, based on which the SIM was replaced resulting in the above loss.

Further I would also like to mention that there has been an apparent lapse in KYC validation as under:

1.The proof of ID furnished by the miscreant is a driving licence issued by Maharashtra Govt(apparently fabricated for the reason I do not have a driving licence issued by Maharashtra Govt).Which clearly suggests that the original Photo ID was not verified before issuing the Replacement SIM-Lapse in validation

2.The address furnished in ID proof differs from the address on records.-Lapse in validation.


3.Application submitted states that SIM replacement is required as it is malfunctioning:-
Now the question is if its mal functioning the SIM must have been with him and should have been verified at the store,and had it been done this mis happening would not have occured.
(As the SIM for which replacement was demanded was with me and was functioning absolutely perfectly)


You will appreciate from the above that there is a serious loopole in the validation process resulting in unauthorised usage and atendant loss.In these days of terrorist activities such casual approach may result in significant security risk.

I would also like to mention the following fact:-
The person who got the SIM replaced used my number between 13.02.10 & 15.02.10,during which he received some SMS which contained some personel information which was supposed to be received by me,and by using this information he was able to transfer an amount of Rs59200/- using internet banking.
I had already complained of this case to Vodafone Essar Ltd on 16th feb2010 but I am not getting any satisfactory reponse from their end.

I therefore request you to please accept complaint and do the needful accordingly.
For any further clarification on the case you can get in touch with me on my mobile nos. [protected]/[protected]

With regards,
CA Sandeep Bedekar
[protected]

Respected Sir,
I have made the payment of Rs. 316/- vide Reciept No. JMU/A/50339 Dated 15.02.2010 against the bill of My Mobile No. [protected]. But the J&K Circle of Vodafone has not given me the credit for this payment. I have repeatedly visited the Bahu Plaza Office of Vodafone in Jammu . But they have not entertained my complaint. Even they have debarred my Calls outgoing Service. I am now unable to call anywhere even after making the timely payments of my Bills.
You are resuested to please look into the matter.

Dear Sir,

I am carring Cell No. [protected] with Vodafone and against this services I am making regular payment as per bill and no Outstanding against this No.even that Vodafone deactivated My out gong services and telling that I have not paid against last 2 bill . I told Vodafone that I have paid and given the detail but they are still not resuming my service. My latest 2 Bill payment deatl are as follows.

Janauary 2010 Bill Amount is Rs 380/ and I have made payment Rs.390 in cash at Vodafone Mini Store Nav Omkar Society Sector 8A Airoli Navi Mumbai . Bill No. 2348 dated[protected] Bill Copy attached

February 2010 Bill Amount is Rs.284 and I have made payment of Rs 280 in Cash at Vodafone Mini Store Nav Omkar Society Sector 8A Airoli Navi Mumbai . Bill No. 2425 dated[protected] .Bill copy attached

As on today no bill is pending for payment still vodafone deactivated my No. due this I m facing a lot of problem as personal as well as business.

Request you kidly look into the matter.

With Regards

Mritunjay Tripathi
Airoli Navi Mumbai

i am a vodafone user from the past 5 years an have many connections of vodafone .
now i am being charged for vodafone live when i have not used it as i am using blackberry 899 unlimeted plan .
now i made a complaint .the feedback i got was you will not be getting any revert back an was hung up..
i was told i used youtube on my blackberry witch is now chargabel under vodafone live ..
i was never informed that you tube is chargabel under my 899 unlimeted plan of downloding ..
now why should i suffer for this

i want justice this is not that you can charge anything on your customers by giving them falls updates ..

i will now go legal against vodaone for this they have done to me and the harrasment what i have faced

my number [protected] for witch i made the complaint

thank you

tanuj bahl[protected]

my number is [protected] [protected] i have been charged 456.50 of vodafone live when i have not used it at all . i am using blackberry 899 plan unlimeted usage and downloading .
then howcome i am getting charges for vodafone live when i have not used it ??

when made a complaint i was told i may have used youtube on my blackberry ?

i was never informed that youtube is chargable on this unlimated download plan of 899 on my blackberry device..its been more than a month now i have not got the revrsal...

vodafone is tottaly corrupt . its me who is suffering . and now will go legal and make them relise that they cant fool there customers any more .. all of you not satisfied should go legal.

thank you

tanuj bahl [protected] [protected] (contact)

Hi, I am Shraddha and my no. is [protected]. I very well know that while taking this no. I submitted my Documents in one of the vodafone gallery in Borivali W.

After few months, I got the msg from vodafone stating that you need to re-submit the documents for verification purpose.

When i called up the Customer Care,for the same these people said that the name I am taking and the details mention in their system is not matching. then on which basis this company is asking the details for re-verification.They have stopped my outgoing and are not even giving a single hint for the guidance.

pls help me

Hi,

My Sister is continually getting dirty sexual harassment & unwanted messages from a Vodafone Number i.e.[protected] in spite of warning several times.

We are scared to give a police complaint as we are not sure of the person, it would be of great aid if you could provide us with the Name, address, area or any details pertaining to this number so that we can take it forward legally.

Your early attention to this matter will be highly appreciated as the requirement is very critical,

Many thanks in advance,

how to activate DND services

i wana cancel my FF Plan on my vodafone number but i am not getting line to vadafone care i tried both the 111 and 121 numbers but i am not at all getting the lines so please tell me for which i have to call to talk vadafone customer care.......

Hello all,

I had made Payment's on this account even after my repeated request at customer service to deactivate the connection and internet service as it was not compatible for my usage .

However this was after ward's confirmed that each request was confirmed as an inquiry when the request was deliberate and was a complaint and vodafone continued to charge the same.

Hence forth ie;you can waive off the balance and have me as a customer after you those call recording's which proves whether if i am saying the truth or not.


If you want top go ahead with the hassle i would not mind paying the bill.

However then you should consider this request my a reply and i can go ahead with a consumer dispute with Ombudsman and allow the case to be listened in the court of Indian Judiciary.

I dont have to challenge and say that i am speaking truth as this has caused me mental harm and loss of sleep .

I had paid off the connection by paying off an amount of 7000 which you could say was by not abiding to term's however i asked them to disconnect the service however later as i awaiting response i had to go outstation and was receiving incoming calls which caused a bill however i was expecting a call from you guy's .

Later the same month the charges for mobile connect continued accruing in statement even after repeated request to deactivate.

I knew if i these guys still would keep charging so i paid off and still they did not close the connection

i paid another 3000 and a 655 just without even the sim being worked and they sent bill's by email no body is able to explain why.


I have lodged this complain with themail i sent them around a month back . They wont even reply and they still can break the rule's .That 's a corporate company isn't it ? YES FOR SURE BUT NOT IN INDIA NOT WITH ANY ONE ELSE..

Request you to kindly do the needful.


Manujith Das

Hi,
I am a Bangalore based postpaid customer (Number [protected]). In some strange way vodafone has activated some add ons to my existing talkplan Enterprise 199 (Add Ons - INR 200 for STD calls, 30 for SMS & 49 for local V2V calls) in the month of February 2010 which is totally an unwanted service.
Regarding this I visited the Vodafone store twice (before Feb 25th, as my billing cycle is 25th of every month) which is located at ITPB, white field road Bangalore and requested for deactivation of all the add ons and also the change of plan to Enterprise 99. Surprisingly my plan alone is changed from 199 to 99 but the add ons were not deactivated.
I want to ask the guys at Vodafone ITPB a small question. Are you human beings or animals? Once again I'm asking you guys to deactivate all the add ons by tomorrow i.e 2nd of Mar 2010. If not I request you to cancel my number. Or else I'm not going to pay any of the bills.

Rate Cutter System in Vodafone Telecom is going very poor .... whatever they are saying is not implemented in that process. Besides Customer Care systems making irresponsible answers to all customers queries.
They are not generating NEW PLAN which is all are FORGERY.

Dear Sir,

We just shifted from Malleswaram 8 th cross to Malleswaram 13 th cross next to MES college 3 days back.But to our horrible nightmare there is no signal not even one bar on the signal bar in my Nokia 5233 mobile.Also i tried sim in other mobile but no signal.I have to come out of house to the main road.Its very difficult .Please advice.