Vodafone India Complaints & Reviews

my phone balance was cut off with out any cause.and whenever i called the customercare of vodafone tthey said that my account has not been updated yet.so they cannot do anything about it. through the whole day they can't even do just one updation of my account. then why the heck should i suffer? what reason for they cut my balance and not giving it back?whenever i call the customer care either they puts me on hold or they tell me call back after some time.i want justice.

I have taken an Vodaphone SIM card No. [protected] having the mobile no. [protected] which was life time card but now its not working & the customer care is not responding for the same

I am a connection holder of your mobile company having No. [protected] having the instrument o[censored]r company. I want to disconnect my connection bkz. ur company is charging much amount from me as I am not saying to provide any kind of service to me as songs etc. so I am very fad up of you service. So kindly disconnect it . I[censored] want to talk abt this then kindly ring at Mobile No.[protected]. This number is used by my husband S. Randhir Singh.

DEAR SIR/MEM,
I WAS A EMPLOYEE OF AEGIS BPO SERVICES PVT LTD NOIDA SINCE 6TH MARCH 2009 TO TILL 2-FEB-2010.
SIR I HAVE A PROBLEM WITH OUR TEAM LEADER NITIN DUDEJA.
I WAS PUNCTUAL ON TIME ALWAYS BUT SOMETIMES WHENEVER I LATE A LIL BIT HE'S TREATED ME AS A PRISONER OF HIS JAIL, AND WHEN I SAID WHY ARE YOU BEHAVING LIKE THIS HE'S START ABUSING ME..
AFTER A MONTH I WAS BUSY IN HOME DUE TO FAMILY WORKS AND I ASKED HIM FOR LEAVE HE DIRECT SAID NO & WHEN I SAID I WILL TAKE LEAVE HE SAID I TERMINATE YOU FROM THIS CENTRE.
I JUST WANT THAT YOU PLEASE TERMINATE THIS PERSON IS NOT WELL FOR THE EMPLOYEES AS WELL AS FOR YOUR COMPNY...
IF YOU DON'T TRUST THIS YOU CAN ASK ANY OF OTHER EMPLOYEE WHICH IS TRAINED BY NITIN DUDEJA.
THANK YOU.

EMPLOYEE NO : 80072751
MOBILE NO : [protected]

As i have a postpaid connection in the number [protected] and i am paying my bill at regular intervals and also with late fees charges. vodafone has dis connected my incoming as well as out going without giving any notice to me. i want to know wether vodoafone is misuing my cell number
thanks & regards
yousuff

Dear Sir/Madam

I am Nishu Arora using the Vodaphone no [protected] in India.the company is charging for ring Tune which is not reqested by me and call center is saying that
Talk at 8 Pm why should i talk to them ,for talking they also charge.They charge me 45 rupees. kindly Refund my charges and tell the company to not harrash the costomers because same thing was happened to my mother in also

regards
Nishu Arora
Computer Faculty GHS School Daun Kalan Patiala.,[protected].

Hi ,
I had corporate post paid connection ([protected]) from vodafone and iam put up in BTM first stage. I had complaint Indoor network problem to customer care (111 and spoken to vodafone customer center )and nodal officer latest month Jan 2010 and till now no response I had bad experience.

sir .., i have been telling them to deactivate the voice chat since from two months.. the customer care executive tells me that type CAN_VC and send it 144 but when i do the same, i receive the message from 144 is wrong key words and after that the customer care executives din,t respond .,now the customer care number will come busy when ever you call them. Please help.

I have given all the documents at Dombivali branch with (Mr. Vinit) on 18th of Feb 2010 and after 2 hrs they started the connection of my services. But after 2 days again my servises are disconnected again i went to Thane branch i after waiting 1.5 Hours and good conversation with miss Bhavesha she said it was our mistake that we had not written your cell number on your documents properly so sorry for that . O K . Again my servises will make activate after 2 hours. Thanks a Lot. But Again yesterday 23re Feb my servises are Disconnected......I Dont Understand Whats the Bloody Hell is Going This........Pls Do the needful ........and HELP ME OUT THIS....

Regards,
vinod nale
[protected]

we have started a cug plan in which we got four no. [protected]-904 in which from starting the credit limit was fixed of Rs. 1500/- and for that we have told by executive of vodafone that i[censored] crossed the limit of Rs. 1500/- ur mobile will automatically cut off & ur outgoing calls going to be stopped. so we gave the mobile to our employee to use it . mean while one of our employee ([protected])used the mobile in the promotional system which are coming in the television. and vodafone gave us a huge bill of Rs. 2747/- . we have given a complaint for the same compt no.[protected] & [protected] . we told them that we were ready to pay the bill amount which is fixed Rs. 1500/- but the vodafone had given reply on phone that u have to pay full amount because ur credit limit was fixed on 5th feb 10. and one the executive was closed the complaint by his own. we are waiting for the positive reply, .......... happy to help!

Dear Vodafone,





I took a blackberry on feb 19th & ask the Vodafone customer care to suggest me a plan ,dey suggest me a plan of rs 499 pm ,in which dey said u can use 500 mb + free gtalk and mails .i checked my bill on 22 nd morning n it was around 2300 .i have been to the Vodafone store at 1pm on feb 22nd n asked bout the bill ,den dey said me ,its 500 kb not mb & gtalk n mails are not free. I didnt check mails after dat n signed out from the gtalk etc.i am messaging after every hour to check my bill to 111 and the amount is increasing by at least 12rs .please find the details of my msg n the increasing billing amount .



Date messaging time to 111 Bill Diff in Rs I messaged to 111 message from vodafone

21-Feb 20:35:31 2061.7



21-Feb 21:09:14 PM 2206.45 144.75 in half an hr rs 140 added without any calls



22-Feb 8:06:56AM 2666.1 459.65 your limit is xceeding rs 2666.01



22-Feb 8:31:05 AM 2439.15 how can the amount be reduced



22-Feb 11:06:47AM 2488.8 49.65 made a call for 4 min



22-Feb 12:08:48PM 2501.1 12.3 check few mails



22-Feb 13:07:27PM 3104 602.9 your limit is xceeding rs 3104



22-Feb 13:33:50 PM 2501.1



22-Feb 14:26:30 PM 2509.65 8.55



22-Feb 16:57:13 2522.85 11.2



22-Feb 17:08:13 499 plan deactivated



22-Feb 18:52:15PM 2529.6 6.8 talked for 20 minson aairtel no ([protected],[protected]



22-Feb 20:05:17PM 2534.85 5.25 No calls made & net used



22-Feb 21:10:53PM No calls made & net used 299 plan activated



22-Feb 21:23;19PM 2545.35 10.5 No calls made & net used



22-Feb 21:37:59 2546.4 1.05 No calls made & net used



22-Feb 22:19:43PM 2555.75 11.35 No calls made & net used



22-Feb 23:05:40PM 2578.8 23.05 No calls made & net used



22-Feb 23:28:59PM 2586 7.2 No calls made & net used



22-Feb 23:51:41PM 2595.9 9.9 No calls made & net used



23-Feb 7:55:07AM 2672.7 76.8 as I was sleeping so no call made n net used



Amount is in bold & time is underline .



.



Call to cutomer care

Ref no contact person Call to

59960771 Naresh 55666

[protected] suhaib 111





Now just tell me how the bill can be increased without any calls or mailing.

First of all justify me the bill .i am not going to pay any amount ,coz ur people only misguided mre about the plan

--
Thanks & Regards
Mayank Gupta
([protected])
B-15/192,Pharma Appartment ,patparganj,Delhi-110092

Hi,

My VOdafone No - [protected]
Name - Imran Valji

i have been suing this connection for over 6 yrs now but i am really not happy with the internet packages that you have to offer. In Mumbai everyother provider is offering about 1GB to 2GB of Internet @ just Rs100 / Month on a postpaid connection.
But i donno why you guys have failed to comeup with any internet addons.
If this is the state then i would switch operators the day MNP in introduced.

Regards,
Imran

My colleuge having VODAFONE Postpaid connection slapped bill of Rs.3300 for 15 days and asked him to pay or face disconnection

Upon investigation it was observed that on a particular day for each 3 min ,1 SMS sent to specific number begin from 5 for cricket score and there were 800 SMS shown on one day chargin Rs. 3 per SMS

As this was the MIRACLE by VODAFONE itself my collegue is in difficult situation and no other way but pay to vodafone to continue his account

Be aware about such miraculous activities of company like VODAFONE

Have anybody in forum same this situation ,any suggestion to solve ?

Thanks

I am using vodafone from last 15 years and was very happy with the services. Seeing that i bought another add on number. Now this add on number which i started using was previously used by some lady who seems to be a call girl whose calls I still receive. This is disgusting and totally unacceptable from vodafone atleast. Getting frustrated I gave this number for disconnection but the application never reached the customer care. After calling up the useless Customer care a number of times they tell me to reapply for a disconnection and pay for the current months rent too even though i had applied for a disconnection before starting of the new month. Please help

Hi,
I am Goutam Dash . I have taken a post paid connection through VODAFONE sales executive on Dtd.[protected]. I had given all the documents (1) Recent Photograph. (2) ID Card Photocopy. (3) Signature Proof (PAN Card Copy). Your sales executive immediately gave a SIM Card ([protected]), when i asked him regarding the activation of my SIM Card , he told me it will activate in the Mid Night 12. After 24 hours when i called him over phone he didn't lift the call, after that i had sent a mail to the mail id (gulam.[protected]@vodafone.com) which has been given by the sales executive (Mr. Kiran) but neither Mr. Gulam nor any other person respond to my mail.From[protected] to[protected] nobody responds to me.The sales executive(Mr.Kiran) who had given the sim playing with me.Vodafone sales executive request and repeatedly insist me to take a connection as because it is a magic no. But i don't know he insisted me from his side and still unnecessarily irritates me.Please is it the BUSINESS PLAN of VODAFONE company to unnecessarily irritates a person?

I had called the sales executive more than 40 times but that person each every time cancelled my call.
IS IT CUSTOMER SERVICE OF VODAFONE?

Please clarify the same or I will go with proper legal procedure that Unnecessarily mentaly harassing and irritates a corporate person.

Thanks and regards.
Goutam Dash

Hi,
I am Senthil Kumar S. I am using the Vodafone postpaid connection from Sep 2006 to till date. My number is [protected] and which is coming under the circle of Karnataka - Bangalore. It is a company corporate connection.

I would like to migrate my mobile number to prepaid and have requested the same in the Vodafone office @ BTM Layout, Bangalore. But I have received the information from the representatives that there is no option in Vodafone system for postpaid to prepaid migration. They also added that I need to cancel the postpaid connection and can get a new prepaid connection with other numbers. But I found that there is a postpaid to prepaid migration form available in Vodafone website. I don't know how come the form is available even their system is not supporting for the conversion.

I assume that there is option available in the Vodafone system for postpaid to prepaid conversion [postpaid to prepaid migration form which I downloaded from Vodafone site is the proof]. Might be the Vodafone is trying to hide the facility [in Karnataka] to retain the postpaid customers [similar to me who is keeping the same number for long period] in Karnataka.

Below are the links which I have downloaded the postpaid to prepaid migration forms. I have also enclosed the same as picture.

http://vodafone.in/documents/pdfs/migrationpost2pre/postpaid_to_prepaid_migratio...⇄

http://vodafone.in/documents/pdfs/migrationpre2post/prepaid_to_postpaid_migratio...⇄


Hope most of GSM service providers are having the option for postpaid to prepaid migration as assuming that there might be a rule in TRAI. Anticipating the solution for further proceedings. Thanks.

Best Regards,
Senthil Kumar
+[protected]

I have a serious complaint to lodge against Vodafone Essar Mumbai Corporate Assist Team ie. Ms. Priscilla Dias, Alifiya Chataiwala and Mr. Prashant Reelkar - Enterprise Acquisition Manager - Cell No. [protected], Vaibhav Kamble - Inter Active Marketing official - Cell No. [protected].

Just to brief you that on 22.1.2010, Mr. Praveen - Interactive Marketing Official visited our office during lunch time and distributed fliers highlighting Plan change for HDFC Bank employees under the Corporate Plan. The flier mentioned that we can shift our existing plan to their new plan ie. Corp Super Saver - FV 199 TM Code 857 which contained more sms benefits. Immediately I sent out a mail to their Corporate Assist mail id on 22.1.2010 asking them to change plan. Then my agony started since their Corporate assist team took me to a long ride and ultimately denied the fact that they have not distributed the above flier and infact they are providing TM 856 plan to us. Mr. Sandesh Sarang from Vodafone Andheri called me to inform us. I asked them for a written apology for their wrong statement which was forwarded by Vaibhav - Interactive Marketing official. All along I have been trying to speak to Mr. Prashant Reelkar - Relationship Manager handling our account but he completely ignored my calls as well my sms. This arrogance irritated me further but still I requested them to change my plan to TM 856 and applied for a new cell no. [protected] on 11.2.2010 and had strictly instructed them to provide CUG facilty to all the 3 cell numbers which i was holding and to change the plan to the old 2 cell numbers as well and change the billing cycle for my new number from 18.2.2010. To resolve all these 3 issues their Corporate Assist Team ie. Priscilla, Alifiya, Prashant and Vaibhav have displayed complete laxity, coupled with arrogance which forced me to deactivate my new cell no.[protected] on 19.2.2010. I have warned these above officials not to forward me the bill since because of their hap hazard manner in which my cell was activated and no proper communications for the next 8 days I was forced to deactivate my cell. Would appreciate if Vodafone Essar Senior Management would recruit qualified staff in their Corporate Assist team who could read our queries well and could reply to the point and also train their Relationship manager - Mr. Prashant Reelkar to demonstrate promptness and eagerness to resolve customer queries with proactive approach and with utter sense of responsibility. Need your kind help to obtain feedback from Vodafone Essar Senior Management Team with an unconditional apology on their letter head. I can dispatch the entire set of correspondence which i had with their officials which is self explicit. Kindly help me so that some strict action is taken against these officials so that in future such instances are not repeated by them.

sir/mem,
we have purchased online recharge of rs. 175/- full talktime. when the credit came to account there was a deduction of rs. 16/-. we have raised our query to m/s vodafone. as per them the full talk time for recharge 175/- had been with drawn from feb 29 and later relauchned.

i want to raise a complaint why did'nt the website say the same thing.

till date it has not yet been resolved. i even frankly told vodafone that i am not interested in 16/- but then next time when i recharge i am very apprehensive about this.

this is my complaint
manish
[protected]
bangalore

Dear Sir,

My wife has been getting stupid and absurd sms messages from a vodafone mobile number user o[censored]ttarakhand for quite some time. Inspite of warnings, he is continuously sending these sms messages. The mobile phone number from which messages are being received is [protected]. The vodafone store is not helping in getting the name and address of the user of above number. Kindly inform me the same.

Thanks

hi.................
I am writing this mail to inform you regarding the Careless and Non-Customer Centric Attitude of the Vodafone Customer Care Representatives. You may or may not take the matter seriously, but as a customer I need to point out the disappointing, insulting and frustrating experience faced..


my number is [protected]........hi sir iam the new customer of vodafone postpaid
connection they had taken at me 500 repees for the postpaid connection..
and the guys named teja [protected],and meghana[protected]..these two are working at vodafone office in khiratabad..which is in hyderbad. they had given me new connection after 15 days my out going has been deactivated.....PLZ DO NEED FUL TO ME