Vodafone India Complaints & Reviews

Parshant — activation

customer CAF is already been uploaded in all system and we are creating a case for GSK not activation. now same case is closed with closure remarks ( As per the confirmation received from PhoneGen, GSK is not allowed on Active Prepaid of different circle(GSK MDN SDCA AND TARGET RSN SDCA NOT MATCH), No Alt Number Provided. Hence case closed. )

as per the closure we have change the customer's r sim but still customer is unable to otaf his GSK due to error.

Vodafone Essar Ltd, Mumbai — Change of Address

Hi,

I had requested for change of address on my mobile numbers [protected] & [protected] after filling the form & submitting my new address ( a original copy of my society monthly bill) to the Vodafone store in Goregaon, I was never informed that it needs to be a stamped bill of the society, it has been over a month now, & I even received out call from your Vodafone executing confirming the change of address on both the numbers & informed me that new bills would be sent to the new address. However to my surprise I find that the address is not changed & when I call you Vodafone care team, the call lands at the lower parel office & the executive lakshmi informs that since stamp was not there, the address hasn't been changed, this is really frustrating & sick, since I have done all that was required, I was misinformed & later my address was not changed.

I also spoke to your apparent floor supervisor Naseem Khan at your lower parel office who refused to acknowledge the problem & provide a resolution, he was very adamant & I am sorry to say if you have employees like Naseem at supervisory level, you are the worst customer service provider in my eyes. He refused to transfer the call to someone higher ( contact center manager) or Special services team, he was very adamant when I told him that I have a MGL ( Mahanagar Gas Bill) which I can email it to him for address change if they don't accept society bill which is not stamped, I am really frustrated on the situation.

I was in the process of getting another connection of Vodafone but I have just changed my mind, I would never like to be associated with Vodafone again & would wait for Mobile number portability to be introduced in India to port over to a different carrier.

I am attaching a copy of MGL gas bill as my new address & a copy of my Provisional IT certificate which is provided by ICICI home loans for my new address proof, it clearly mentions my new address proof, I hope your executives uses their brains in understanding that address proof need not only be confined to the documents mentioned in your reference but can vary. I want a direct contact number of your special services team in order to communicate with Vodafone in future as I presume you would take care of this situation.

Vodafone — TM - Vibrant

I received a message that my number has won GBP 250000 in the International UK Draw of M-Tel
I should contact Dr. Mark on [protected]@live.com

Who is TM - Vibrant (when I have registered for DO NOT Disturb)

I wish to donate the entire sum to charity so please help me get it or else make Vodafone pay for it having allowed unsolicited calls.

I have hard proof of this message sent.

I received a message that my number has won GBP 250000 in the International UK Draw of M-Tel
I should contact Dr. Mark on [protected]@live.com
How to Claim ?

Vodafone — Not getting activated from past 15 days

Hi,

I was using my old number [protected] from long back.
Unfortunately I could not use it form some days and it got deactivated.
I called vodafone customer care if I can use the same number or not, they told yes and they asked me to go for 249 validity recharge and within 24 hrs the number will be activated.

From past 15 days, I have been calling the customer care, I have visited their office but still I dint get my number activated. They are simply telling it will be activated activated but nothing is happening.
I am getting frustrated because of the way they are simply dragging and they are not willing to return my money back also so that I can cancel this connection and go for other service provider.

Please please help me regarding this and let me know what action I can take.

Vodafone Essar Ltd, Mumbai — Number not Activated since last 15days

Hi,

This is Rohit Sounik had applied for a post paid connection last week of February 2010, my number is [protected], from Kandivali east Vodafone store, all the documents was given at that time except my brother address & id proof, than I said that I stays in Lokhandwala andheri west so I will take connection from nearby store than the executive said that he will send someone to collect the documents..

Due to some reason i told them to activate the number after 3rd march 2010, as i was using other number which I had requested to disconnect from 6th march 2010, then I also informed them that to give me a call before coming, they had given me call once which i missed bcoz number was busy, then I called up on that number twice noone bother to pick up the call,

On 4th march 2010, I went to store to inform them noone has turn up to collect the documents, spoken to Ritesh store incharge of kandivali east, he said that the documents will be collected next day, the documents got collected next day, and was said within two hrs the number will be activated but on 12th march 2010, the number is still not activated, and I had given these number on my business card for my business purpose...

I went to Mira road store and meet the executive their but he said nothing is updated on my number ,then had conversation with him to let me know his senior number so that I can speak to them, then he called up STORE INCHARGE Wasim, then he spoken to store incharge of Kandivali for the case then he told me that the number will be activated in next two hours maximum, the time was 7:00pm, I wss suppose to get a call for my business but the number not get activated..

I am writing this mail at 12:15 am i.e midnight, I had asked for a number from store incharge of Mira rd, but he denied saying that his personal number cannot be given, because he dont want to get disturbed..

I had worked in Vodafone for three years in Rajesthan but the service quality was far better than I had experienced.. It is just because when u work in market leader posiytion the company employee does not care for the service..

Apart from this they say proudly Happy To Help???????????????????

I think the concern person should take some against such a careless employee bcoz they are taking for a granted........


regards
Rohit Sounik

Hi Praveen,

We apologize for the inconvenience that you have faced. We believe you have been contacted by our customer care team & hope all your concerns have been addressed. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We would be happy to help.

Regards,
AP Vodafone Customer Care.

Vodafone — Even after activating DND I am getting unnecessary calls

Hi,

I have been experiencing worst customer support from Vodafone from the last few months.Even after activating the DND service on my vodafone I am getting calls from various Banks, Insurance companies etc.When I talked to customer care personal on this issue he said "I need details like from which number you are getting calls, date, time, which bank or company etc" that is not easy to remember.I dont know what should I do.They talk very rudely.Is there any law for the same so that we can sue Vodafone for harassment.Please help!

I've already activated D N D Service on my Vodafone number still i m Continuosly getting Unwanted Sms on my Mobile every day When I Call on Vodafone Customer care Number and give details of Such Sms they assure me that it will not be Repeated in future But after every 2-3 days i got Unwanted Sms from Some another Company.

Now I m Fully Feed up with such kind o[censored]nwanted Sms

How can I get the claim as set by TRAI.

Vodafone — getting unwanted calls

COMPLAINT REGARDING Vodafone Number : [protected] (CORPORATE NUMBER)

I am getting unwanted calls (With very abusive language) from different numbers , and when I checked the same from VODAFONE Customer care they told me that this number was used by some other USER some time back.

Let me know who will be responsible for Such behavious and If previously it was used for some Illegal activities.

This is really very unforunate and Shocking to me. When I asked Customer Care to change my number they advise me to Write the same to Corporate Care email ID instead of taking my request for this sensitive issue.

This reply is not called for & highly disgusting and has to be me taken most seriously at the senior most level. This is imp to remain your customers.

Please call me immediatly regarding the issue or else I will take legal action against the same. This is really very dispointed to me.

awaiting your responce.

Hi Gyan Chand,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/D60IV and we’d be happy to help.

Regards,
Vodafone Customer Care.

Hi Rahul,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/tCloT and we’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone — falla sms

I used to get the sms recharge mobile with full talk time.
But I never get the full talk time by recharging on the same day.
When I tried to contact the customer care he will tell it has been expired just before day putting blame on retailer.


I found no use of contacting the customer care.

zip

Hi Sahil,

Necessary reversal has been given to your account and error rectified by our Customer Care team. We hope you are happy to have been contacted by Vodafone. Do e-mail us for further queries at vodafonecare.[protected]@vodafone.com. We would be happy to help.

Vodafone Customer Care, Punjab.

Hi Jagdish,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/iwwZr and we’d be happy to help.

Regards,
Vodafone Customer Care.

Hi Sushil,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/a7P4i and we’d be happy to help.

Regards,
Vodafone Customer Care.

Hi Pradeesh,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/X2NEE and we’d be happy to help.

Regards,
Vodafone Customer Care.

Hi Tony,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/yKJCd and we’d be happy to help.

Regards,
Vodafone Customer Care.

I am a vodafone subscriber, and I am getting so many Contest Advt presumably from Vodafone . And now I am getting SMS from different vendors also.

I totally agree that all Text Messaging should be Permission Based. This is why our company only permits texting to recipients who have opted-in only. As a tier one provider we totally support all anit-spamming legislatioin.

All cell numbers in our clients' data base must first request to receive information before receiving any text messages. (Text BIZ to 82222)

See information about BIZ Global Media...

BIZ Global Media announces FREE Unlimited Mobile Marketing Key words
Effective Immediately, Biz Global Media has activated the Unlimited FREE Sub-Key word function of its Text Message Advertising platform. Having access to unlimited FREE Key Words, Agency Owners can now instantly demonstrate the BIZ Mobile Marketing System by providing the prospect or customer with their own Key word and SMS back office functionality.

“This is a major breakthrough in the demonstration process of the BIZ Text Message Advertising System”, states Al Krauza, President of Biz Global Media. “Most business owners are not familiar with Mobile Marketing and explanations usually are confusing. Giving a prospect their own personal Key word and shortcode (example text BIZ to 82222) is a 60 second hands-on demonstration with a WOW factor that replaces 30 minutes of trying to explain the program. And as a follow up, the prospect will have a fully functional SMS back office to use totally FREE. This is a 99% deal closer”
Jim Ferras, BIZ Global Media CEO has designed this program to serve as the Mobile Marketing platform for a single Representative, who can purchase a package for as little as $49.95 to a full blown corporate package with 50 Key words and unlimited sub-key words, 20, 000 / $5 World Wide Calling Pins and a fully functional SMS Text Management Control Center with unlimited incoming Text messages for $4995.
For marketers just starting to get to grips with the Internet (and even for the marketers feeling pretty up to scratch with all that that the Web offers), it can be daunting to have a whole new device thrown into the mix. In terms of its use as a marketing channel, the mobile phone is still in its infancy. However, the mobile device opens up an array of marketing opportunities, of which SMS marketing is probably the most conventional.
Messages can be sent by consumers to a company - the most frequent being the use of short codes (82222) to enter competitions, sign up for services or receive special offers. Marketers can also use SMS to send messages to consumers who have granted them permission to do so. Additionally, the SMS medium can be used effectively for CRM, whether it is in the form of confirmations and reminders of hotel reservations, meetings, appointments or updates on insurance claims.
BIZ Global Media is targeting sales to the 26 million potential businesses in the US through its expanding network of BIZ Ad Agency Owners. Each Ad Agency Owner receives a personalized website, fully functional SMS back office, a personal key word and unlimited sub key words for demonstrations and presentations. Ad Agency Owners receive 40% commission on all retail sales plus 20% monthly commission on all monthly payments. Commissions are paid daily on a Debit Card.
Biz Global Media is currently operating in the United States, with Canada, Mexico and South Africa expected to open within the next 6 months.

About BIZ Global Media, Inc.
BIZ Global Media, Inc. is a tier-one mobile marketing and text message advertising company. BIZ provides advertising, strategic media planning, SMS and MMS interactive marketing. BIZ products provide unlimited Sub-Key Words to every client in addition to FREE $5 World Wide VOIP Calling Pins with every Text Message.
For more information on BIZ Global Media, Inc. and its products and services, please visit www.bizgm.com.
Source: BIZ Global Media, Inc.
Contact: Al Krauza, BIZ Global Media, Inc. at +[protected]
Website: http://bizgm.com
Text ALKRAUZA to 82222

Hi Shantanu,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/PwOL3 and we’d be happy to help.

Regards,
Vodafone Customer Care.

Hi Shantanu,

DND has been activated on your request which will come into effect in 45days. Very soon these unwanted calls/sms’s would stop. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We would be happy to help.

Regards,
Karnataka Vodafone Customer Care.

Hi Tony,

We believe you have been informed by our customer care team that it will take 45 days for all the promotional communication to stop. We are sure you will bear with us till then. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We would be happy to help.

Regards,
Kerala Vodafone Customer Care.

Vodafone — severe network problem

Its since 15th oct 2008 that i and rest of the vodafone users in n around shopprix mall sector 61, Noida are facing a severe problem due to vodafone network.
I cannot receive or make any call while in this area and the calls get dropped within 10 seconds. Since i am living in this area and i cannot change my flat because of non responsive nature of the vodafone authority, i have been trying to get in touch with these guys from last 4 days and neither of them have tried to even understand or resolve the problem.
I have lost almost buisness worth few lakhs.
please guide me some way to sue them or at least make it sure that they take the consumer seriously.

Mohit sangal
+91 [protected]

Vodafone — bounced check

this person gave me a check of 90000 rupees and it has bounced.name of this person is Partha Pratim Bora. please send me his adress so that i can lodge a complaint.

this person gave me a check of 90000 rupees and it has bounced.name of this person is Partha Pratim Bora. please send me his adress so that i can lodge a complaint. and the number is [protected]

Hi,
This is Rashid Khan, Partha has not taken your 90, 000 Rs.
I have taken the amount from Partha for your job purpose. But now I am having some problem. Thats why i could not able to go for your work. Partha is my friend just bcoz of him only i have written this comment against you. If you have any problem then come to Lucknow- UP. Right now I am in Lucknow.
And my mobile no. is [protected]

Hi Chandramouli,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/5KrHS and we’d be happy to help.

Regards,
Vodafone Customer Care.

Hi Sreejin,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/aJ17C and we’d be happy to help.

Regards,
Vodafone Customer Care.

if you advertise that i have 100 sms and you sent me a message saying that the offer is activated please do it all the sms that i sent i was charged
thank you, Anastasia

My number is [protected]. I am very unhappy because your coller tune is active in my phone with out my permission. When your offer me to activate a coller tune. than I cut this ring. why coller tune activate? please action immmadiate and dective the tune as early as possible, and return my balance.

my number is [protected] they suddenly deducted Rs.30.00 for activating e mehfil-e-timepass which request I have not asked for they just deducted rs 30..00 by sending message.

by Krishna sharma

I'm lost my account balance
Sir,
my name is vinod kumar maurya mob no:[protected]
i recharged a Rs333. that means they will take Rs333. .
but from last 10 day they deducted Rs.30 .
i complained cusomer care in these 10 days.Your service registration number is [protected] but still i didn't got...and outgoing call is not working from my mobile.still i have a lot of balance.

Hi,
This is SrinivasaRaoP and My number: [protected].

Right now i had acivated Rs.95 /-, 4G GPRS Data Package.

During the Query Data Usage thru SMS (ACT MYDATA to 111) is prompting like,

GPRS (in MB)- XXXX.XXX Validity till -16-MAY-11.. Last Uage at XXXX.

From the above I can see that Till 16-MAY, My 4G is valid. But my 4G Package got clear on 16-May moring it self only.

Because of this info onlt i had lost more than Rs. 100 Today.


Regards,
SrinivasaRao.P
[protected]
srinivasarao.[protected]@huawei.com

hi...
Myself is Satendra Pratap Singh my no. [protected] i have required PUK NO.becaouse i am unable to access my mobile please send me my PUK ID on

[protected]@gmail.com

sir
i am here for register a complaint aganist vodafone customer care
there service is not satisfactory and i am loosing my money they never taking any action aganist my copmlaint it is the third day i am facing the same complaint
also they cheated me by giving fake no for contacting there superior officer
i need explanation for every thing
hope that you will take necessary steps to solve my problem
thanking you
praveen.s

Hi Praveen,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/ZwFv6 and we’d be happy to help.

Regards,
Vodafone Customer Care.

Hi Jasbir,

We believe that you have been contacted by our Customer care team and hope that all your concerns have been addressed to your satisfaction. Happy calling. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We would be happy to help.

Regards,
Vodafone Customer Care.

Vodafone — proof details not valid

Dear Team,

I have submitted all proof regarding my identity and address proof so that is why my connection is alive since more than 6 months now I am getting message "Hello Your current address proof is not as per TRAI guidelines Kindly resubmit your address proof".

Could you explain who crosscheck my address details and found difference. could you prove that my details are wrong.

TATA DO CO MO
TO
THE GENRAL MANAGER, TAMIL NADU
REG: HARASSMENT IN THE NAME OF ID PROOF & ADRESSPROOF
SIR,
I WOULD LIKE TO DRAW YOUR KIND ATTENTION REGARDING MY MOBILE NO [protected] IN THE NAME OF RATAN GORAI, I BOUGHT THIS SIM CARD TWO MONTHS BACK AT UDAMALPET (T. N) BUT AFTER TWO MONHTS O[censored]SING THIS NUMBER DOCOMO PEOPLE ALL OF A SUDDEN STOPED OUT GOING CALL BARRED, THEN I HAVE DEPOSITED MY ID & ADRESS PROOF TWICE TO MY RETALER UDMALPET(G .PRASSAT .M O [protected]), BUT I AM SORRY TO INFORM YOU THAT, MY MOBILE IS YET TO ACTIVATE FOR OUT GOING CALL,
SIR, THIS SI MY KIND REQUEST, PLEASE TO LOOK IN TO THE MATTER, AND TRY TO ACIVATE AS EARLY AS POSSIBLE.
THANKING YOU,
RATAN GORAI,
DASSAPA NAGAR, 5/550, UDAMALPET, T.N

Hi Abraham,

Thank you for submitting the documents at the Vodafone store. As you have been confirmed by our Customer care team, your connection has been activated w.e.f. 04.02.2010. Continue to enjoy uninterrupted service from Vodafone and make calls to your loved ones. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We would be happy to help.

Regards,
Vodafone Customer Care.

Dear Sir,

i am harassed by the number [protected].
so i want detail about its comsumer name and addrase.
please giv me that

Dear All,

The chain of mails below is an example where even after writing to a Nodal Officer, the response from Vodafone has been just for name sake and incomplete as per any reasonable cutomer service standards.

Thanks.
Best Regards,
Zi
[protected][protected]------
Zi Abraham
Mob:[protected]
mail to: [protected]@rediffmail.com
[protected][protected]------

Zi Abraham/db/dbcom
[protected]:28 AM
To
maithri.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com
cc
[protected]@rediffmail.com, [protected]@rediffmail.com, [protected]@gmail.com, [protected]@timesgroup.com
Subject
Re: Complaint on mobile phone connection: [protected] [REF:[protected]]





Hello Maithri,

Thanks for your response. However, your response doesn't answer any of my concerns listed down in my earlier mail. Even the clarification provided below doesn't state as to what documents that were maintained by Vodadfone on the connection were noncompliant with the DOT requirements. Or is it that Vodafone did not have necessary arrangements to store the documents or had misplaced the customer documents due to which new proofs were sought again from the customer???

When I write to a Nodal officer the least I would expect would an appropriate and detailed response.

Could you please reply to each my concerns with details?

Thanks.
Best Regards,
Zi
[protected][protected]------
Zi Abraham
Mob:[protected]
mail to: zi.[protected]@db.com
[protected][protected]------

Maithri H <maithri.[protected]@vodafone.com>
[protected]:50 AM
Please respond to
maithri.[protected]@vodafone.com

To
Zi Abraham/db/[protected]@DBAPAC
cc

Subject
Re: Complaint on mobile phone connection: [protected] [REF:[protected]]






Dear Mr.Abhraham
Thank you for your email dated 11/Mar/2010 about documents

We would like to inform you that as per the new directions issued by TRAI & DOT we have been directed to collect valid documents towards the Vodafone number [protected]
Kindly be informed that if the documents are not been submitted the Vodafone number will be deactivated as per the directions issued by TRAI and DOT
In case you need further assistance, please do call or email us. We'll do our best to help you.

Happy to Help

Maithri H
Nodal Officer
Contact numbers
Vodafone Care : 111 or +91- [protected]
(Toll free from Vodafone mobile phones within the home network)
Nodal Officer : +[protected]Available between 9:30 a.m. to 6 p.m. Monday to Friday)
Fax number : +[protected]
E-mail : maithri.[protected]@vodafone.com
Website : www.vodafone.in


---- Original Message ----
From: zi.[protected]@db.com
Sent: 11-Mar-2010 20:08:44
To: maithri.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com
Cc: [protected]@rediffmail.com; [protected]@rediffmail.com; [protected]@gmail.com
Subject: Complaint on mobile phone connection: [protected]

Hello Maithri,

The reasons why I am writing this e-mail is because (most of earlier
history is available in the mails below):

1) Not fully convinced with the kind responses on my earlier mails as they
seem to be pre-formatted and is not a specific reply to our concerns
2) Not satisfied with the call center responses to our complaints on
multiple occasions and earlier many times we were asked to physically
visit the vodafone stores
3) Again on 9th March the outgoing call and other facilities were barred
on the connection [protected] and a complaint was raised with ref.
[protected]
4) A rebate is due for those no. of days where the call facilities were
barred in Feb 2010 due to incorrect credit limit .
5) A rebate is due for those no. of days where the call facilities were
barred in Mar 2010 due to incorrect billing cycle
6) Till now nobody has confirmed as to what documents were not in line
with the DOT requirements which led to this series of inconveniences and
unsatisfactory customer service
7) None of your customer service representatives have been to able to
re-establish the relationship number that proved the 5 year customer
lock-in status instead of new relationship number which is currently
assigned for this connection

It would be great if you could respond to each of the points detailed
above separately instead of a two line reply which wouldn't restore the
faith that the problems/issues have been looked into.

Thanks.

Best Regards,
Zi
[protected][protected]------
Zi Abraham
Mob:[protected]
mail to: zi.[protected]@db.com
[protected][protected]------

Vodafone Care <vodafonecare.[protected]@vodafone.com>
[protected]:48 AM
Please respond to
vodafonecare.[protected]@vodafone.com


To
Zi Abraham/db/[protected]@DBAPAC
cc

Subject
Re: Complaint on mobile phone connection: [protected] [REF:[protected]]






Dear Mr.Abraham,

Thank you for your email dated 16-Feb-2010 about the connection.

We regret for the inconvenience caused due to the typo error.

We would like to inform you that as per the new directions issued by TRAI
& DOT we have been directed to collect valid documents towards the
Vodafone number [protected].

In case you need further assistance, please do call or email us. We'll do
our best to help you.

Happy to help,
Renju

Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in



---- Original Message ----
From: zi.[protected]@db.com
Sent: 16-Feb-2010 15:26:44
To: vodafonecare.[protected]@vodafone.com
Cc: [protected]@rediffmail.com; [protected]@rediffmail.com; [protected]@gamil.com
Subject: Re: Complaint on mobile phone connection:[protected]

Hello Pavana,

Quite disappointing to see that the reply was a copy of a mail response to

another customer with number [protected].

Can you please detail as to what documents did not meet the DoT
requirements?

Further to my e-mail on 11th Feb, the outgoing facility was barred and we
had to visit the Vodaphone Store at Indiranagar twice (once on 11th Feb
evening and again on 15th Feb) to get the services reinstated.

From your response, I do not think that the complaint has been
investigated fully and therefore I am unhappy with the response. Please
investigate fully and give me an explanation as to why we should have
undergone this annoying ordeal. Also, please provide a rebate for the
number of days for which the services where suspended. Thanks.

Best Regards,
Zi
[protected][protected]------
Zi Abraham
Mob:[protected]
mail to: zi.[protected]@db.com
[protected][protected]------



Vodafone Care <vodafonecare.[protected]@vodafone.com>
[protected]:37 AM
Please respond to
vodafonecare.[protected]@vodafone.com


To
Zi Abraham/db/[protected]@DBAPAC
cc

Subject
Complaint on mobile phone connection:[protected] [REF:[protected]]






Dear Mr. Abraham,

Thank you for your email dated 11-Feb-2010 about Vodafone account.

We would like to inform you that the documents submited towards the
Vodafone number [protected] is not Complied with the regulations and as per

the new requirement hence the account was deactivated.

However as per the new documents received the connection has been
reactivated and all the benefits of the previous accounts has been
extended, STD, ISD and National roaming service is also activated.

We regret the convenience caused and Thank you for giving us an
opportunity to serve you. Your association with us has been most valuable.



In case you need further assistance, do call or email us. We'll do our
best to help you.


Happy to help,

Pavana Bheemaiah
Vodafonecare
Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones
within the home network)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in


---- Original Message ----
From: zi.[protected]@db.com
Sent: 11-Feb-2010 17:43:40
To: vodafonecare.[protected]@vodafone.com
Cc: [protected]@rediffmail.com; [protected]@rediffmail.com; [protected]@gamil.com
Subject: Complaint on mobile phone connection:[protected]

From

Zi Abraham
on behalf of my wife: Ushas S Purohit (Mob:[protected]


To

Manager Customer Service
Vodafone Essar South Limited,
Sunningdale, 3rd Floor,
Embassy Golf Links Business Park,
Koramangala Intermediate Ring Road,
Bangalore 560071

Dear Sir,

My wife, Ushas, has been using the number[protected] since 2005. All of a


sudden Vodafone asks her to submit the identity proof and address proof to


the nearest Vodahone Care Store. Due to personal inconveniences and being
the mother of a one year old she was unable to do this within the
specified time. Vodafone disregarded the relationship of nearly 5 years
and did not even bother to send a representative to collect the documents.


The connection was finally disconnected sometime last week. The company
never bothered to note that every month hard copies of the monthly
statements were being send to the communication address and the receipt
was acknowledged.

My wife had to make personal sacrifices to visit the nearest Vodafone
service center (100ft. road, Indiranagar, Bangalore) and get the
connection reactivated. To add insult to injury, it has now come to our
notice that the Vodafone store people have put this up as a new connection


and therefore it doesn't have any record of the long term relationship
that was maintained. This further resulted in unsatisfactory responses
when we had followed up on the Mobile Connect service that we had
activated sometime earlier last week.

Also, when the connection was reactivated the vodafone store
representatives insisted that the previous bill had to paid in full even
before the due date on the monthly statement. This was quite unreasonable
as (a) it was before due date (b) the credit limit on the connection was
not even used up by 50%.

After the harassment and the objectionable hazels of getting the
connection re-established, it was least entertaining to know that the
connection is now categorized as a new one and any additional service can
come through only after the verification of the documents.

To sum it up the experience has been horrible and un-encouraging for a 5
yeared customer. Hope that you would be able to look it this and rectify
and restore the track and history with your company on record for the
mobile number[protected].

A reply would be much appreciated. Thanks.

Best Regards,
Zi
[protected][protected]------
Zi Abraham
Mob:[protected]
mail to: zi.[protected]@db.com
[protected][protected]------

Dear Mr. Zi Abraham,

We are sorry to hear of the inconvenience faced by you, due to our need of complying to the TRAI regulations regarding document validations. Please be assured that you are an esteemed customer of Vodafone and your feedback is very valued. We hope that the issues related to your connection are now resolved and that you are able to enjoy uninterrupted outgoing and incoming connection. Kindly do write in to us at vodafonecare.[protected]@vodafone.com, with any further queries, requests or suggestions and we would be happy to help.

You may also follow us on twitter: http://twitter.com/vodafonein or join our Facebook Commmunity: http://www.facebook.com/vodafoneessar?v=wall

Regards,
Vodafone Customer Care, Karnataka.

Dear Zi,
I can relate to your concern. I did some google search on a similar issue that I am facing and came to this post. I got an SMS this noon that I need to submit my address proof at a vodafone store by 8PM today or else my connection would be suspended ! I thought it was a mistake, as my entire family is a vodafone family and I pay almost Rs.4500 every month for two connections that I have in my name (I'm a blackberry, ISD, Roaming freak ) without fail. I am a vodafone customer since 2006 February.

I called up the customer care to inquire about it, and I was given only a rude response that 'Sir, this is DOT asking us, we cant help it. its our policy to suspend your line if there is a delay in submitting your documents'. I was like 'what the hell, did DOT wake up today morning and asked for Abhilash Mana's address proof that they need it by 8PM today ?'. The response was cold. I called up their customer complaints number, and the response was more or less in the same lines. I asked them 'What if I were hospitalized ? Would you still ask me to submit the documents by 8PM today ? or what if I were not in India when the SMS came ? Or what if I was too busy today that I cant pay a visit to your office ?' The response I got was again, the same. "Sorry, thats our policy, at the most I can extend your timeline by an extra couple of hours tomorrow morning". I asked them 'Why are you threatening ? Isnt there something called timeline for customers to respond to your requests ? is it that you realized this morning my documents were missing and wanted them this evening " I got another funny response which was like "Sir we send these SMS in batches. So your number was today" ! Can you believe this ?

Well, I've nothing more to day, but I've decided to move out of vodafone. Enough of relationships and happiness to help. I've never been treated like this by any of my service providers !

i want address proof of this vodafone number [protected]

i want address proof of this vodafone number [protected] recenlty on my e-mail account [protected]@rediffmail.com because i m waiting for answer online. pls sent me fast.


from vijay kumar sharma

please send me my name &adress of my name is gurpreet singh my mobile number is [protected]

Sir, My Vodfone connection No.[protected] was disconnected due to non submission of ID proof & photograph etc. which I submitted 24 hours before. But so far connection is not regularised inspite of assurance from the vodafone centre executive. From : P.C. Sharma