Vodafone India Complaints & Reviews

It is very much unfortunate to write this.

Let me explain.I have been a Vodafone user for 5 years.From 31st December 2009,I have been in trouble of network disconnection in my residential locality only.I gave 4 complaint.Firstly Vodafone customer support were not ready to agree that there was any problem with their service, they requested me to change my SIM card. I did the same but it didnt help. When i approached Vodafone again , they said there could be a problem with my handset. I tried to convince them that with the same handset I got fine service outside my locality. Then they said they'll fix the problem and gave me dates by when the problem would be solved. One Vodafone network person came to my home to check the network coverage and diagnosed a coverage problem and said it'll be fixed within a week. 4th of Feb was the final deadline they gave me after giving me 3 other deadlines.
Today , 5th of Feb 2010, i have the same problem : Cannot call/receive calls which is giving me lots trouble and if I complain again, i'll have to relate the whole problem right from the beginning and they'll give me another deadline. There is no way to track the progress against my complaint.
My vodafone number is [protected].
Kindly look into my problem. Hoping it'll be solved soon.

Thanks
Niloy Sarkar
Sodepur, Kol - 700 110

I m RAJAT GARG, holding Vodafone postpaid number: [protected]

Which I got converted in prepaid on 5th of DECEMBER’2009 against which security deposit was of RS.500/- which I was supposed to get after 45 days, now since more than 60 days have passed I have not received the same, on contacting customer care they say to visit Vodafone Store , after visiting Vodafone Store THEY told me that there is no security deposit...

I am really upset with your Vodafone sevice as I am still getting threatning calls from your collection agencies and pretending themselves as lawyer and police from the mobile numbers [protected] and [protected] respectively for the last 3 years from all different numbers where as I have already sent all the documents to the company for all unauthorised transaction from my credit card for the two different post paid numbers.I still have all the documents and mails forwarded to vodafone customer care and seeking for help

I receive about 10 Spam messages per day .I also recieve pre recorded calls from vodafone two times in a day,Kindly let me know how to deactivate both

Dear Sir,
I Malti Devi, Village Fasia, Dist- Gumla (Jharkhand) Like to draw your attention towords the Vodafone Company's Mobile tower etablished at Fasia, Gumla, Eight month ago on my personal land. Yet they have neither given any copies of agreement nor they have paid any land rent.
So kindly, take serious attention towords it.

Thanks,
Yours faithfully
Malti Devi.

My husband Hemanth D. ([protected]@mindtree.com; hemanth.[protected]@gmail.com) participated in the "Complete the zoozoo story" contest. He was declared a winner in Week 5. But he received neither a mail asking for details, nor the T-Shirt. Even after writing complaints to vodafone (Karnataka), his grevience still remains un-addressed. Please look into this at the earliest.

corporatecare.[protected]@vodafone.com
Cc:
vodafonecare.[protected]@vodafone.com; SANTOSH SRIVASTAVA; customer.[protected]@vodafone.in; customer.[protected]@vodafone.com
Attachments:
downloadPDF (1).pdf‎ (468 KB‎)[Open as Web Page]
Hi ,
My name is santosh srivastava and my mobile number is [protected]. My problem is related to international SMS . This number [protected] is my personal Delhi Vodafone number and this number has been used by last 2 years.
I called on Vodafone customer care many time but they are not giving me some reasonable answer they told me it a ISD SMS pattern which used by you so I can’t understand deference’s between these SMS.
I am technical person and if you confirm this is genuine charged then send me all SMS log details related to this [protected]. It is a very serious issue please revert me ASAP.

SMS date 27.12.2009
17:34:57 [protected] 0:00 0 **
SMS - international
SMS date 23.12.2009

14:12:55 [protected] 0:00 5
14:12:59 [protected] 0:00 5
14:13:02 [protected] 0:00 5
14:13:04 [protected] 0:00 5
14:40:12 [protected] 0:00 5
14:40:15 [protected] 0:00 5
14:40:19 [protected] 0:00 5
14:40:20 [protected] 0:00 5

Total 8 Messages 40.00

Regards,
Santosh Srivastava
[protected]

UK Post Code PR26 7AN (Leyland, Lancashire)

Coveage has not changes for 10+ years - almost impossible to make calls inside or outside the house - on ANY network - population has increased dramatically - it is seen in the area as a "bad joke" when i get better UK coverage from Egypt and the USA than in my house! At the weekend saw a poster in Shefield gauranteeing a signal - or was I dreaming? I would like to know if there are any plans whatsoever for Vodafone or any other network provider to improve things in my area? or advise what is the best way to embarrass people into action! Or will you just not bother to reply?

Regards

Sub: Recharge of Vodafone Number.
Ref: My Chennai Sim No.[protected]
------

With reference to the above Vodafone Number, I Recharge on 22/1/10 for Rs.50/- thru Online (Internet Banking – Corporation Bank). Accordingly the amount was bedited to our Corporation Bank Account but the credit of Rs.50/- was not given to our above mentioned Mobile Number till today. So, Kindly give credit to my Number immediately.

Transaction Details:

22/01/2010 CN[protected] Merchant
Name:India Ideas OTC:MCRP[protected]
TRF 50.00

dear consumers,
vodafone store in karol bagh has useless and unexperienced staff. i am writing this complaint because this is the third time they have done the same mistake.i am the user of vodafone and i have five mobile connections in my family .we always do the payment on time but the staff of vodafone store is not updating the payments in their records. and their call centre makes you start disturbing by calling you that you have not made the payment.

and they never accept their fault; they do not do their work properly and blaming the customers only.

they do not know how to update the softwares and they do not know how to update the payments.

this is my third experience with vodafone store karol bagh for not updaing my payments;and as per my record not a single bill has been delayed.

ash

I am Anoop,i use the vodafone kerala number [protected],in january 25 my F&F sheme to 3 vodafone number is expired.then i recharge using rs 15 for only one F&F number,after sometime i can talk to that number @20ps/minute.but after a day the number is changed and i cannot talk @ 20ps/minute.i made the complaint and till now the complaint is rectified by them,Really bad for a Big company,I now trying to change my service to another mobile provider,now i trying to give all my friends and others the new number.look i am a good customer for vodafone,but the customer care is too bad for the customer.It is not CUSTOMER CARE,IT IS CUSTOMER UNCARE,CHANGING this name is suitable for them

Anoop.m.l
[protected]

i am not using my mobile as your detailed bill shows this is truly cheating

sir,

i have vodaphone prepaid number [protected] I am getting unecessary quiz questions. which i want to de - activate so that i cn use my prepaid num easily
Waiting 4 early response
Regards

Respected sir, i would like to inform you that after submmission of my i.d.proof my outgoing calls has been restricted by vodafone.i think that vodafone is really a service provider that"s Happy to help us but i realise after this harrashment that vodafone is a service provider that's Happy to harrash their consumers.it is also remarkable that the call centre gave another suggestion that any member of your family deposit the photocopy of i.d.proof of our vodafone store without any authorization. and when my son/family member goes to deposit the documents at vodafone store. executives says now it is necessary to come your father wheter his age is 60years or more. otherwise you can take authority letter from your father etc to activate the outgoing calls . so in this situation it's my heartily request to seniors of vodafone that kindly dactivate my connection as soon as possible .because i don't want to make relation of a company that employee always misguide and harrash to their consumers.

My name is anusha a customer of vodafone since three years, while the time it was hutch.
On 30 january 2010 at19:25 pm the vodafone services from the number [protected] call me for their special service of chit chat.

The advertisement and obscene and obscure in its content where a seductive voice first giggles and then tells me that it can help me get rid of my loneliness and one should imagine by her voice how she looks.
The advertisement is semi-porn and intimidating and violates the principle of public decency and morality laid down by the government of india.

I request to immediately take this advertisement off-service and the vodafone should publish a written apology for such advertisements.

I also seek government inquiry into this, that how such advertisements go to the people and what is davp doing.

I would like to have the complaint number as soon as possible.

Regards
Anusha

Sir,
This is gaurav b doshi..my vodafone No. is [protected].. I have not received bill at last month at my home address.. Today i went to go at vodafone store at MORBI branch in Rajkot distrct.. I pay the bill and complain that the i still not receive my bill..he told me send a msg BNR at 54045 I sent msg after 15mins i lost my vodafone network..after that i call vodafone customer care from this number [protected] and chek what status..I talk to Mr. Rizwan mansuri at vodafone customer care..He told me ur card is now convert in to prepaid and he said me to go at your nearest vodafone store..

I went to vodafone store there I talk to Mr. Kausik Raja store manager at MORBI Branch..I said all thing after he chek and said your card is convert in to prepaid by mistake of our employee and he said sory and after that Mr.Kaushik Raja rudly told me that now i say sory but otherwise if I not say sory than what will u do aginst me..

Sir this is not ans to say me..Sir he has all power I know that but he could not talk like this to customer..

Sir i hope that u will take a neccessary step against
Mr..Kaushik Raja (Morbi vodafone store manager No.[protected]

Sir/Madam,
I have lost my Nokia Phone with Vodafone prepaid simcard in Delhi. My Number is [protected]. Please block my sim card till further procedure.
Mayank Badola

dear sir,
M/s Global Direct, (service provider for vodafone) had sent their represetaive Mr Arif to my residence on Jan 22.2010 to change the plan from prepaid service to post paid service under their new scheme
VF Talk 199 one second Plan.I was promised that their rep will visit our house with in two day for varification . Till today no body has tured up . on contacting M/S Global Direct on 24/25/27 jan iwas told that person will visit tomorrow . However since i hv to go to Bhuvaneshwer for work now my phone remains on prepaid mode.
Today i.e 27.01.10 Ireceived a call from M/S Global Direct that activation can happen only after 4 to 5 days the time has elapsed since my application but now I will hv to wait for so called 4-5 more days.
I can not contact either their Manager Mr Dipten Shah for redressal or mr Arif the represetative toexpediate the matter

to IIEPL-CHANDIGARH
to whom so ever concerned,
i was offered a sim ( no-[protected]) from vodafone -innovative incentives & events pvt ltd with free original reebok jacket/watch/sunglasses according to my choice,which would be delivered to my address in 10 days of my first bill payment.so far i have not recieved any gift items.
i have made the payment and have sent required documents via courier opting for a reebok jacket.so far there is no feed back on this issue.
kindly register my complaint .action expected at the earliest.

We had taken 15 post paid connections of plan Corp Super Saver 199 mobile nos.from [protected] to 74 on trial basis.
It was discussed by ur vodafone representative Shri Gyanendra Singh (Business Manager:Galaxzee Marketing Services) that the calls within Maharashtra will be considered as local calls only.
But our members at Satara, Kasara, Lonavala etc within the group connection are unable to make calls since calls have been charged with roaming.
To top the above, the mails that we have mailed to the above mentioned representative and to [protected]@yahoo.com have been unattended and the calls made to him are bein disconnected.
Hopefully our grievences will get solved otherwise we are not interested in continuing your services ne mre.
We request ne of your representative to contact us at the above office Email Id or No.[protected]/27 & [protected].
Please treat this as MOST URGENT.