Vodafone India Complaints & Reviews

The mobile no. [protected] was recharged with the following packs on 10.2.2010:
599=625 talktime
75=unlimited sms pack valid for 30 days with initial limit of 30,000.
28=1p/sec for 365 days

On 12.2.2010 after 9 pm I was charged Rs.85-90(from main balance of 625) for outgoing sms when RC75 unlimited sms pack was active(valid for 30 days) & 5090 sms were still left out of initial 30000 sms.

Due to the above mentioned incident I was forced to get my no. recharged again with RC 75 (recharged on 13.02.2010). On recharging I was provided with 35090 sms valid till 15.03.2010

Again after recharging, On 16.2.2010 after 1 am I was charged Rs.9-10(main balance goes down from 497 to 487) for outgoing sms when RC75 unlimited sms pack was active(valid for 30 days) I am charged for every outgoing sms at 60p/sms. The following are the details of sms against which I was charged from the main balance:

1) Mobile no. [protected]
dated: 16.02.2010
time: 1:26 am
new balance after sending sms:488.34
old balance before sms:488.94

2) Mobile No. [protected]
dated: 16.02.2010
time: 1:18 am
new balance after sending sms: 488.94
old balance before sending sms: 489.54

etc.....

Again I was charged Rs. 330/- (balance falls from 486 to 156) for outgoing sms on 17.02.2010 after 2.00 am.

MOREOVER ON THIS MR. JITENDER(Customer Care executive, conversation at 1.12 am, 16.02.2010) SAYS THAT YOU ARE NOT CHARGED FOR ANY OUTGOING SMS FROM MAIN BALANCE & YOUR UNLIMITED SMS PACK IS ACTIVE.

I think company is trying to fool its customers.

my IBR services has been stopped since 01 month, please reactivate IBR service in my vodafone mobile no.[protected]

I have a vodafone postpaid customer , no is .[protected] and i am using VMC usb for internet, whose monthly rent is 299 plus service tax.When i was purchased this VMC connection, service is very satisfactory but last 1 month the speed of the internet is zero.I want to pay my bill online but site is not open for payment and vodafone tower is locatd only 150 to 200 meter far from my home.I was also went vodafone store pathankot(punjab) many times for solution of this problem but they are not able to solve it they just say we are work on it.My all friends who purchase this VMC usb also faced this problme.This problem is faced by us only in pathankot area.plz help us...........we are in very tipical problem........plz send some feed back or solution for this problem........

sim 2 months never use but bill every month above 700rs

I am a vodafone subscriber, and I am getting so many calls informing about new offers and these calls are coming without any consideration of time ( Even in the late nights). I just avoided compaining about this thinking that they are my service providers and some times I have to co operate with them. But now I am getting SMS from different vendors also. Last two days I am getting advertisement from one vendor from Kozhikode. I want to ask that I am paying for the services provided by the Vodafone. Is that such a big mistake that I have done to get punished with all these SMS and calls.

Please note that I have been using Vodafone Post Paid Plan of Rs. 299/- along with unlimited Blackberry Plan of Rs. 1099/- per month. It is very surprising and shocking for me that I received bill amounting Rs. 4079/- for the month of January payable by due date February 11, 2010 out of which Rs. 1901/- has been charged for using Vodafone Live (internet, browsing etc.). This is regrettly noted that:



How I can be charged Vodafone live to the extant of Rs. 1901/- when I am using Blackberry unlimited plan. I complained many times to Customer Care but they did not resolve it. On January 31, 2010, I approached to Ms. Shalini, Customer Care Executive at my near Preet Vihar Vodafone Store. She realized that this bill was wrongly generated in this case and so they forwarded mail to back up team to correct this bill and look into this care, which I am not yet updated despite of my many visits and calls.


Meanwhile to avoid further problems, I approached Vodafone and disconnected Vodafone Live so that to avail Blackberry services only. But unfortunately Vodafone Service providers disconnected my Blackberry service as well which I suffered for three days. After repeatedly following for three days, I got my Blackberry activated but at the same time they again activated my Vodafone Live without my request and am afraid that they will again charge Vodafone Live while my using Blackberry unlimited plan.


I have very much doubt that Vodafone have been disguiding the Consumers (me) and charge for the services which have been availed through Blackberry unlimited Plan.


Regretfully, I wish to state that last date of submission of my bill is February 11, 2010, out of total 4079/- I have already paid Rs. 1500/- and am awaiting the correct bill to be generated at the earliest so that I can pay any thing balance on my part. But I am getting continuous calls from Customer Care Executives of Vodafone to disconnect my services of call & blackberry, if I am not paying the total bill. Finally on February 14, 2010, My Vodafone connection has been disconnected.


As the matter has been pending since 14 days (from the date mail is forward to correct the bill) and now my connection has been disconnected, it leads valid grounds for me to approach Judiciary / Legal/Authoritative/Right to Information Machinery to justify the case and resolve it without any further delay. I am loosing lots of opportunities and real time mails/informations availability unless my connection (for call & Blackberry) has been activated.


I am requesting you to correct the bill and send me the final balance amount which I need to pay. Untill the revised bill is generated, please activate my connection as it is apparent deficiency in service as my connection was disconnected without any default on my part.




PLEASE RESOLVE MY ISSUE ON URGENT BASIS



Copy of this mail marked to:



District Consumer Forum, New Delhi;
Telecom Regulatory Authority of India; and

this is a complain for the whole community. we live in shivpuri "muhalla" in Patna,Bihar.No one told us that they werw puting up a phone towewr in our locality. The tower is very harmful to our health. The importent thing is "GENERATOR'S NOICE". It is continuesly running from 6 a.m. to 11 a.m. and again from 6p.m. to 11 p.m."ISKI AAWAJ SE HAMARA YAHA RAHANA DUBHAR HO GAYA HAI.YADI AAPLOGO NE TOWEWR KO NAHI HATAYA TO HAME LEGEL ACTION LENA PADEGA, " We can not live our only sweet home.

Sencierly
shobha prasad
mobl. no. [protected]

I am facing Vodafone Network problem since 5 years, after repeated discussion with multiple support customer care personel the problem remain unsolved from it day one. I had a personal and Business loss due to this network and incapable service provider.
they feel sorry for inconvenience caused by to paid services to costumer and this will not help.
if Vodafone are not able to rectify network problems, i request for not to collect for the call charges that were disconnected because of Vodafone bad service this would a great deal to both.

Please request you to stop Vodafone bad services in Bangalore. And Kindly provide them a Non conformity/approval for not keeping a check on Vodafone bad network and Vodafone expect their own customer to do their job for which they collect money.

Sir,
my name is Sreejin mob no:[protected]
i recharged a sms offer pack of Rs13. that means they will take Rs.2 for first 2 sms then 98sms free.
but from last 4 day they are taking all my money.
i complained cusomer care in these 4 days. but still i didn't got my offer back.
and today i can't call customer care too i think they rejecting my call.
what can i do sir.

dear sir/madam
i have a vodafone number([protected]).i cant able to call anyone from my moble. i have complaints many times but no positive result found.
I request once again please please please do something otherwise i have to block your this bad vodafone number.
Thanks.(you can contact me on my no. [protected])

To

Manager Customer Service
Vodafone Essar South Limited,
Sunningdale, 3rd Floor,
Embassy Golf Links Business Park,
Koramangala Intermediate Ring Road,
Bangalore 560071

Dear Sir,

My wife has been using the number[protected] since 2005. All of a sudden Vodafone asks her to submit the identity proof and address proof to the nearest Vodahone Care Store. Due to personal inconveniences and being the mother of a one year old she was unable to do this within the specified time. Vodafone disregarded the relationship of nearly 5 years and did not even bother to send a representative to collect the documents. The connection was finally disconnected sometime last week. The company never bothered to note that every month hard copies of the monthly statements were being send to the communication address and the receipt was acknowledged.

My wife had to make personal sacrifices to visit the nearest Vodafone service center (100ft. road, Indiranagar, Bangalore) and get the connection reactivated. To add insult to injury, it has now come to our notice that the Vodafone store people have put this up as a new connection and therefore it doesn't have any record of the long term relationship that was maintained. This further resulted in unsatisfactory responses when we had followed up on the Mobile Connect service that we had activated sometime earlier last week.

Also, when the connection was reactivated the vodafone store representatives insisted that the previous bill had to paid in full even before the due date on the monthly statement. This was quite unreasonable as (a) it was before due date (b) the credit limit on the connection was not even used up by 50%.

After the harassment and the objectionable hazels of getting the connection re-established, it was least entertaining to know that the connection is now categorized as a new one and any additional service can come through only after the verification of the documents.

To sum it up the experience has been horrible and un-encouraging for a 5 yeared customer. Hope that you would be able to look it this and rectify and restore the track and history with your company on record for the mobile number[protected].

A reply would be much appreciated. Thanks.

Best Regards,
Zi
[protected][protected]------
Zi Abraham
Mob:[protected]

Dear Vodafone Team,
This is to kind inform you that on 28 jan 2010 i have done Recharge by your online ffacility for the amount of Rs555/- but that top-up is not come on my no([protected]) Below is the trail mail which is come after the transaction has been done.kindly resolve my query as soon as possible.

From: [protected]@vodafone.in [mailto:[protected]@vodafone.in]
Sent: 28 January 2010 14:50
To: dinesh.[protected]@gmail.com
Subject: Thank you for recharging online on Vodafone.in


Hello RAVI HASTIR,
Your transaction (ref no. MSDC[protected]) dated 28th January has been processed successfully.
You will receive an SMS confirming the same along with the top up details. If not, please click here to check the status of your transaction. Or copy and paste the below URL in a browser.
http://www.vodafone.in/existingusers/prepaid/onlinerecharge/pages/mobile_recharg...⇄
If you have any queries, send a mail to vodafonecare.[protected]@vodafone.com or call us on 111.

Happy to help,
Vodafone Care

Visit www.vodafone.inCare

My vodaphone corporate connection no. is [protected]. Yeasterday on the unbilled amoount was Rs.212/- at 8.50 P.M. I have dialled and talked for just 10 minutes and few local sms sent after that. Today unbilled amont is reported at Rs.604/- at 9.20 p.m. How the amount of bill has gone so high is not understood. I want full details. RAWAL

There is a message before caller tunes "dial * to copy the ringtone- monthly rental 30 rs and caller tune rental 15 RS" for all caller tune subscribers.

Because of this message, the caller is not able to listen to the caller tune. Also this message should not be there as consumer is paying for its caller tune and not these kind of messages.

I am a vodafone customer for more than 3 years,nowadays I experience lot of problems as mentioned below.my mobile no.[protected].
G.RAJASEKARAN
(i)Of late,accessing customer care people is very difficult
(ii) Asked for removing an ad.before the caller tune-ie-if you like this song press star.This hinders the purpose of having the caller tune also,the company ad.is done on the caller tune rental deducted from customer.(if it continues,I am going to switch over to some other provider).
(iii)Once Rs 290 was deducted from my balance.After contacting the customer care people,it was corrected with the apology.In the meanwhile,I got struck up with minus Rs290 & unable to make outgoing calls-ie-for 2days.now I feel 111 No.is blocked from contacting customer care people.OK this the right time to switch over to some other provider
Badly affected customer
G.RAJASEKARAN

My name is Mr Aniruddha Sengupta & my no is [protected]. I'm using Vodafone connection for more than years. But now i'm facing problem not with Vodafone connection but with Vodafone employee named Susmita Mukherjee working in Kankei, retailer helpline in Vodafone.I was her friend but now i don't have any relation with her. She is now nurturing my number into their system without my permission & she got my address & came to my house. How is it possible? Previously she don't know my address.

It proves that she is doing whatever she feels like? I have launched complaint to Vodafone thrice. I got call from them but issue not resolved. They are saying that this is a personal matter. But this is not personal. She is checking my number into their system without my permission..................is it right? I also have privacy.
She is working in retailer helpline & i'm a customer. Why my number will pop up in retailer helpline system without my permission? This is not personal as far as the Vodafone says.
Please look into it. I want severe punishment of this types of employees who nurtures customers privacy without his consent. So it's a request to look into it.

I purchased a Fly B430 DS (Also known or marketed as Fly Circle) on 22/01/2010 from New Universal, Ultadanga, Kolkata after doing some initial research on Dual SIM phones with qwerty keypad.

On 5th February 2010 night it seems Vodafone blocked the SIM on this handset stating invalid SIM though the service was uninterrupted for almost 2 Weeks after I purchased the set. No prior intimation was sent by Vodafone about this sudden interruption.

The cell contains two IMEI numbers ([protected] and [protected]) which are valid IMEI numbers issued by Mobile standards alliance of India.

I tried to call up Vodafone Customer Care a couple of times but the support folks couldn't provide any resolution.

Can somebody tell me what the HELL is going on???

I had trust on Vodafone for being a wonderful Service Provider and I recommended Vodafone strongly so many times to my friends & colleagues. Now it seems I need to rethink and should share my current experience with such a so called Great Cellular Service Provider and a Hungary Based brand named Fly!!

Hope Vodafone & Fly guys are listening!!!

Dear Sir


Greetings for the day.

This Mail is from Vapi _ Gujarat for Mobile bill - number [protected]


M/s Vodafone is giving Vodafone Live service in all connection even though no one has asked for.

I am using unlimited plan of blackberry service on my mobile, during the work we used to open the internet browser and can not check every time that whether blackberry browser was opened or Vodafone live browser opened.

Vodafone had charges Approx Rs.800/- for so called Vodafone live use.

Every consumer can not recognize difference of blackberry and Vodafone for him internet use is internet use and he has never asked for Vodafone live and using internet presuming that he is using from unlimited blackberry plan which he has subscribed.

How M/s Vodafone active their GPRS plan called Vodafone live without concern of all consumer and makes bills for such a huge amount.

Can M/s Vodafone can be questioned for this as it is in relation to all general public because they are charging for such service from numbers allotted to drivers and peons and helpers who even don’t know what is Vodafone live.

Please advice

Regards

Maulesh Shah
[protected]@hotmail.com

I am being harassed by vodafone company for non payment of bill on account of mobile number [protected], while in reality, the entire outstanding amount has been cleared in the month of March 2009. Vodafone did not close my account inspite of repeated emails to them. When I moved out of India, I wrote to corporate care, Kolkata (since I had a corporate connection) in the month of March 2009 asking to let me know the entire outstanding. They responded with their reply and asked me to pay an outstanding amount of 3734.43 for the billing cycle of 21.02.09 to 20.03.09 and also an email from Mr Saptarshi Saha on 21st March 2009of Vodafone corporate care, Kolkata confirming that as per my previous email they have closed my vodafone account. I paid the entire outstanding by 30th March 2009.

Now after a year, vodafone is sending me bills to my old kolkata house and their agents calling up my family members in India and threatning them. After coming to know about this, I sent an email to vodafone corporate care, Kolkata on February 4th 2010, asking for an explanation about this, but till date they are yet to get back on this issue even thought they are supposed to reply within 2 business days.


To:
corporatecare.[protected]@vodafone.com
Cc:
Vodafonecare.[protected]@vodafone.com

Hello,

My mails are self explanatory. Please revert with your reply at the earliest. I would also like to add that Purnendu Pramanik from vodafone kolkata headoffice with number [protected] recently spoke to my brother as if he is the customer who has defaulted on his bills.

I last used my cell phone on 12th February 2009 for which you billed me till the 20th March 2009,( the usual billing cycle) for which I made a payment in March 2009. All my earlier mails provided a request for cancelling or closing the cell phone account with your company. I have settled abroad for the last one year, but it seems the phone billing never stopped even after my clear communication to your company.

Inspite of all these communication, if you have not settled or closed my account, that is not my fault. It only shows your inefficiency and your way of handling outgoing customers. I also have a feeling that their is a lack of communication between your internal departments.

I had myself written to corporate care department to know my outstandings and settling my dues once and for all and had done so in the month of March 2009. This is February 2010, and your agents say that my account is not closed.

I am writing this mail to get a clear understanding of what went wrong with my cell phone account, that you are now sending collection agents to my old house in Kolkata and also calling up my family and harassing them.

When I write to your department, you all send a very standard reply, maybe not even going through the pain of reading the entire mail. But if you do not stop sending any bills or using your agents to intimidate my family members, I will definetely take this matter up to get a redressal of my complaint.

Regards

Somali Sengupta


--- On Thu, 4/2/10, VODAFONECARE KOL (KOL) <Vodafonecare.[protected]@vodafone.com> wrote:


From: VODAFONECARE KOL (KOL) <Vodafonecare.[protected]@vodafone.com>
Subject: Overdue against mobile number [protected]
To: "'[protected]@yahoo.com'" <[protected]@yahoo.com>
Cc: "CORPORATECARE KOLKATA (KOL)" <Corporatecare.[protected]@vodafone.com>
Date: Thursday, 4 February, 2010, 3:40 AM















Dear Ms. Sengupta,



Greetings from Vodafone!



Thank you for your email dated February 03, 2010 with regard to the payable due for your Vodafone number [protected].



Kindly note that your request will be processed at the following id corporatecare.[protected]@vodafone.com, which has already been forwarded by us.



Our representative shall revert to you with a resolution within 2 working days. Your co-operation till then will be appreciated.



Further we would request you to write to corporatecare.[protected]@vodafone.com .


For future correspondence would request you to kindly direct your queries to “corporatecare.[protected]@vodafone.com” to help us ensure faster resolution



In case you need further help, please do call or email us. We’ll do our best to help you.



Happy to help,



Tanushree Bhattacharjee



Vodafone Care



Contact numbers



Vodafone Care : 111 or +91([protected])

(Toll free from Vodafone phones within the home network)

Fax number : +91-([protected] or [protected])

E-mail :vodafonecare.[protected]@vodafone.com

Website:www.vodafone.in



Special Offer : Now you can win more!! Login to ‘My Vodafone’ to view & pay your bill, check your Vodafone a/c details, request for various other services and many more facilities. Be the most frequent user & win surprise gifts. So register NOW and start winning!!

log on to www.vodafone.in , click on ‘Manage your account’, select Kolkata / West Bengal and get started



From: somali sengupta [mailto:[protected]@yahoo.com]
Sent: Wednesday, February 03, 2010 8:59 PM
To: VODAFONEBILLONMAIL (KOL); VODAFONECARE KOL (KOL)
Subject: FW: Overdue against mobile number [protected]



Hi,

It has come to my notice that you have been sending vodafone bills to my earlier address in Kolkata inspite of clearing and settling all your dues against my mobile phone number [protected].

I am attaching the file (at the end of this email) which you had sent me as a final settlement for vodafone bill. I would once again like to clarify that as per your final estatement dated 25th March I made a payment of Rs.3734.43 vide HSBC, ultadanga cheque against the statement dated 21.03.09 for the period 21.02.09 to 20.03.09. My understanding was I was clearing all my dues and would not be sent any further bills once I settle my dues of 3734.43.Your emails clearly stated that amount(Mr Abhishek Singh's mail) and also the fact that my account was closed.

After all these months, I came to know that my family members are being harassed by your collection agents who keep going to my old address and also calling them up to clear the dues.

I am totally at a loss to understand this kind of behaviour from a company of repute like yours. I have been a corporate customer of Vodafone for more than six years and I never had any problem with you. But this kind of treatment is leaving a bitter taste in my mouth. When I had clearly made my intentions clear about paying all dues as per your statement and then promptly settling all my dues as per your communications, why am I being harassed like this? Its causing immense mental agony to me and my family.

I would expect an explanation to this as early as possible.

Regards

Somali Sengupta
--- On Tue, 24/3/09, ABHISHEK SINGH (KOL) <ABHISHEK.[protected]@Vodafone.com> wrote:


From: ABHISHEK SINGH (KOL) <ABHISHEK.[protected]@Vodafone.com>
Subject: FW: Overdue against mobile number [protected]
To: [protected]@yahoo.com
Date: Tuesday, 24 March, 2009, 11:38 PM

25 March 2009

SOMALI SEN GUPTA

INDU APARTMENT

13/4 NEW SANTOSHPUR MAIN ROAD , IIND FLR

FLAT # S- 4 , Kolkata - 700075

Ref: Vodafone mobile No.[protected], Relationship number 1.10323792

Hello!

It’s great having you with us and we’re looking forward to serving you better.

At the time of reconciliation of the above mentioned account/s it has been observed that there is an outstanding of Rs.3734.43 which is overdue as on date.

We request you to kindly look through your records and revert with the details if the payment has already been made to update your account accordingly. If the payment is not yet made, kindly arrange to make the payment at the earliest.

Please feel free to contact Mr. Abhishek Singh at [protected] or email us at abhishek.[protected]@vodafone.com



Do let us know if you need any thing else.

Happy to help,

For Vodafone Essar East Limited

Thanks & Regards,

Abhishek Singh

Relationship Manager

Credit & Collections

Vodafone Essar East Limited

M : [protected]

T: [protected]

F: [protected]

abhishek.[protected]@vodafone.com

4th Floor; 1st Entrance, 11, Dr. U. N. Brahmachari Street , Kolkata – 700017, India



From: CORPORATECARE KOLKATA (KOL) <CORPORATECARE.[protected]@Vodafone.com>
Subject: My Mobile Number [protected]
To: [protected]@yahoo.com
Date: Saturday, 21 March, 2009, 4:37 AM







Dear Ms. Sengupta,



This has reference to your e-mail dated March 20, 2009 regarding deactivation of Vodafone connection [protected].

You had always been a very important part of the Vodafone family and we regret to part ways with you. It had been a privilege to be associated with you and we will be honoured to have you back in the Vodafone family.



We wish to confirm that your Vodafone connection has been suspended as on 19/03/2009 as per your request.



.The current payable outstanding amount in your number is Rs. 3734.43/-. In this context we would also like to convey that if any residual unbilled amount exists on account of roaming or download usage, then another invoice might be sent to you subsequently.



In case you decide to renew your association with us please get in touch by calling us at [protected]. We look forward to an opportunity to serve you better.



Thank you & Best Wishes



Happy to Help.



Saptarshi Saha

Vodafone Corp orate Relation.

Vodafone Care: 131 or +91([protected])

(Toll free from Vodafone phones within the home network)

Fax number: +91-([protected] or [protected])

E-mail: corporatecare.[protected]@vodafone.com

Website www.vodafone.in







From: somali sengupta [mailto:[protected]@yahoo.com]
Sent: Friday, March 20, 2009 6:31 PM
To: CORPORATECARE KOLKATA (KOL)
Subject: Re: My Mobile Number [protected]



Attn: Mr Debroy,


Dear Sir,


Thank you for responding to my email.

I would request you to let me know my total outstanding till March 19th (The date you have formally closed my connection) so that I can make a final settlement.

Since I have settled abroad, it will be difficult for me to send you cheques in part. Therefore I wish to make a full and final payment of all my outstandings.

If you go through my bill details you will observe that I have not been using my phone for more than a month. I have been a regular user of your services for nearly six years and have hardly defaulted in my payments. Request you to please bear this in mind while billing me.

Looking forward to your cooperation.

Regards

Somali Sengupta

--- On Thu, 19/3/09, CORPORATECARE KOLKATA (KOL) <CORPORATECARE.[protected]@Vodafone.com> wrote:


From: CORPORATECARE KOLKATA (KOL) <CORPORATECARE.[protected]@Vodafone.com>
Subject: My Mobile Number [protected]
To: [protected]@yahoo.com
Date: Thursday, 19 March, 2009, 11:24 PM











Dear Ms. Sengupta,

This has reference to your e-mail dated March 17, 2009 regarding deactivation of the Vodafone connection [protected].

You had always been a very important part of the Vodafone family and we regret to part ways with you. It had been a privilege to be associated with you and we will be honored to have you back in the Vodafone family.



Ms. Sengupta, we wish to confirm that your Vodafone connection has been suspended as on March 19, 2009 due to unpaid bills.



The unbilled amount for your Vodafone number will be intimated to you through the final invoice to be generated on March 21, 2009..The current payable outstanding amount in your number is Rs 3140.07/-. In this context we would also like to convey that if any residual unbilled amount exists on account of roaming or download usage, then another invoice might be sent to you subsequently.



We would request you to kindly forward us the previous e-mail which was send from your end for disconnection to enable us to investigate the matter.



In case you decide to renew your association with us please get in touch by calling us at [protected]. We look forward to an opportunity to serve you better.



Thank you & Best Wishes



Happy to Help.



Dipanjan Debroy.

Vodafone Corporate Relations

Vodafone Care: 111 or +91([protected])

(Toll free from Vodafone mobiles within the home network)

Fax number: +91-([protected] or [protected])

E-mail: corporatecare.[protected]@Vodafone.com

Website: www.vodafone.in

Special Offer : Now you can win more!! Login to ‘My Vodafone’ to view & pay your bill, check your Vodafone a/c details, request for various other services and many more facilities. Be the most frequent user & win surprise gifts. So register NOW and start winning!!



log on to www.vodafone.in , click on ‘Manage your account’, select Kolkata / West Bengal and get started .







From: somali sengupta [mailto:[protected]@yahoo.com]
Sent: Tuesday, March 17, 2009 8:41 PM
To: VODAFONECARE KOL (KOL)
Subject: My Mobile Number [protected]





Dear Sir/ Madam,


This is to inform you that I have disconnected my vodafone mobile services for the above mentioned mobile number.

I had already intimated about my plan to disconnect my services a month ago, but was surprised to hear that you have not yet disconnected my services.

Request you to please disconnect the services instantly and also let me know my dues by email,so that I can clear off my dues.


Regards

Somali Sengupta



1 File (180KB)

* 1.[protected].pdf1.[protected].pdf

I am corporate customer of Vodafone. We are paying rental of 199 rs per month to afford a mobile phone connection. My service provider holds a responsibilty of giving me good signals which atleast allows me to take or make calls. for one week there have been no signals. Vodafone didnot communicate the issue. They could have sent messages to inform us when the issue is going to be resolved. As customer committment they should have got legal signal towers.
For past week , i have been mentally harassed for not being able to be in touch with my parents relatives and friends. I missed so many calls which were important for my future as well.

A penality against company is demanded