Vodafone India Complaints & Reviews

This is regarding my payment of 500 rs made to vodafone to migrate my mobile no ([protected]) from pre paid to post paid,
as due to poor service of vodafone executive and customer service center people and wrong commitment, i have asked to cancel my request
but the charges to get activated this service i.e Rs 500, i have already paid to vodafone company,'now becoz i didn't avail this service,so kindly refund my money as soon as possible.

even i also want to update you my feedback on your service.

1- The day i made request,vodafone sales executive ranged me no of time in a same day to collect my documentation for the same,where in i have already been communicate to him that i am not having my residence proof,but he said he don't required any Address proof, In the late evening he took my application form.

2- At the time of filling application form, He asked me for my address then i said you write down my permanent address which is my father address but i don't stay there. he said kindly provide same address and he didn't ask for the proof.

3- when the CPV guy came for visit on my father address, he called me, then i confirmed him that this is my father house and i don't stay over.

4- after this i received a call from vodafone employee person (MR Alok Ranjan) Mobile - [protected] and asked me for the same, then he confirmed me that if i send him my present address Prof then he will activated my post paid connection, i did send him my address scan copy over his mail id, after this he stoped picking up my call,

5- even i visited vodafone care office at vikasmarg but they were also passing the balls and showing helpless on my issue.

6- even i am trying your nodal officer no mentioned [protected] but no one pick up pone.

After all this, I request to TATA Indicom and they served me in such a manner that in 2 hours i got my connection and service at my door.

Mobile No- [protected]
Provided New Sim No- [protected]
Dated - 9-11-09


i am trying to conatct vodafone since 3 weeks and i have not rcvd any revert. still i am using my prepiad connection

Thanks '
Regards:
Vikas tyagi
[protected]

I took a duplicate SIM card from Vodafone on 12 December 2009. This was done since i had put a block on the existing SIM after having had my mobile stolen.

Vodafone failed to activate the SIM card for 48 hours after committing a 2 hour deadline. They responded to my calls to their Customer Care department by asking me to call again or wait for an additional hour. On 12th Vodafone committed that they will resolve the issue by...

Dear Sirs,

This is Prakash Srinivasan, working for WNS Global Services, Perungudi, Chennai writing to you a complaint against VODAFONE. I have purchased a Blackberry from Vodafone bearing following details:-

Model: 8310
Date of Purchase:25-Oct-2009
Cheque #: 508971, Axis Bank, Adyar
Amount: Rs. 9,990/-
Mobile Number:[protected]
Blackberry plan: Rs. 299/-

Actual problem:- I had regular issues with the battery not getting charged even if it is charged for hours. It showed indication for charging but never charged. Checking a message would bring down the battery charge by 50%

This was reported on the 20th day from date of purchase to Ramaswamy, Vodafone coordinator allocated for our Organization. I got a commitment from Ram that there would not be any issues replacing the phone. Since I did not hear from him for the next 1 week, I had complaint it on the 29th day (still within warranty) demanding for a replacement. 2 days later, I was asked to submit a complaint to VODAFONE email address by which the replacement warranty was over.

As per warranty conditions, replacement should have been made.immediately after the problem was reported as I as a Customer paying Rs. 9990 did not want a faulty set to be given as there are a lot of sentiments attached to this.

I have handed over my blackberry to Mr. Ravindran as advised by VODAFONE staff to Ram on 24th November – NO acknowledgement from anyone so far on the replacement till 30th.

Last communication I received was on 7th Dec stating that they are looking at the issue and would get back once they receive information - Still waiting for a proper communication.

I want a replacement - a brand new blackberry to be dispatched to my house with all the accessories clearly listed.

People involved :-

a) Ramaswamy - Sales Executive
b) Ravindran - Collection agent - Mobile collected from my office without acknowlegement letter
b) Anirudh - Relationship Manager - Corporate, Vodafone Essar South Limited
c) Prabhu Joshua
d) Vikas Soundararajan

Now, I receive a bill from them asking to pay them the monthly charges for Rs. 500 odd. The only good thing that has happened when asked for my bill payment, Vikas was ready to waive that off as the phone is lying with Vodafone and I am not responsible!

I have been cheated, disrespected all through. I have gone through a big turmoil of calling many people many times unnecessarily spending a wholesum from my pocket. I urge for JUSTICE.

Note: I am trying to copy this to vodafone customer care for any answers as a written complaint

Thanking you

Yours sincerely
Prakash Srinivasan

bad network coverage in kanpur city, UP. customers are affected . some of the customers are doctors, landing some patients life into trouble.pls take action or should we change are provider

i have purchased the sim of vodafone prepaid the no. is [protected] fifteen days back the sim was activated , the required documents were submitted. But the sim is deactivated and the outgoing calls facility is not working this has caused harrasment and mental tension to me, apart from financial losses.

Hi,

This is in regards with the mobile BILL which i have recieved for my Prepaid MO. NO. [protected] for Rs.1500/- From Vodafone.As per my knowladge there is no policy to sending bills for any prepaid no. So just needed your revert on the same.

Hello,

I just activated a prepaid Vodafone SIMin Kolkata. The promotional rate was supposed to 50p/min for Local and STD calls. Instead I was being charged at some absurd rate of Rs. 2/min. When I tried to call Customer Service to determine the issue, they said they could not verify my number was activated and wen I tried to request more details the CSR started avoiding my questions to make is an increasingly frustrating experience. FInally they cut me off when I frankly I started letting my anger show in my speech.

I then went back to the reseller and he determined that the issue was a Server Failure on Vodafone's part. My line was then activated with a promo request and additional funds. He told me that I would need to wait 3 hours for the promo to take effect. Another absolutely ridiculous delay. I then called Customer Service again and tried to establish that the right rate would be applied after the 3 hour time frame. The CSR then claimed he was not obliged to inform me what my rate was. "Amra aapnakey boltey baadho naa" and that I should know what my rate was. I told him I knew that, but I was being charged at Rs 2, so I wanted to confirm after paying the extra money to get the promo rate, I would be charged fairly. He then started getting uppity, so I started getting more angry asking them if this is what they meant by "Happy to help". He then just cut me of..... set of rude and uncouth ignoramuses. I am getting a new pre-paid after I finish the balance on this card. They are not getting any more money out of me for this kind of customer service,

Regards
Dibyendu

Voda fone cheeted me as, Vodafone offered as below

Enjoy all local calls @ 75 paise on a weekly rent of Rs. 5
To activate send 75 to 144
To deactivate send CAN <space> LOC75 to 144
This service cannot be clubbed with other local tariff vouchers

when subscribed, rental debited Rs.7 and call become @75 / Mintue while in add it is clear mention local calls at FLAT @ 75 Paise per call.
Beware all the users of Vodafone

Hi Vodafone Care,

I have taken a new post paid connection bearing mobile no [protected] in Hyderabad at Genpact Hitech City, a couple of months back during Diwali, when Vodafone announced an offer to choose two Reebok gifts from a set of (goggle, watches, bag or Reebok tracks ) on the receipt of my first bill. I would have to courier my bill to Vodafone and they would be sending me the gifts as per their plan.

I have paid around 300 + as a advance for the receipt of these gifts as per their offer, now their executive Shiva ([protected]) says that as my name was not updated in the database, I cannot get the goodies from Reebok.

This is cheating on the part of Vodafone to assure goodies take advance payment towards them and come back with silly explainations that my name is not updated in the Database and stuff.

I would like to ask Vodafone from refraining from cheating people in guise of offers which they cannot honour.

Please provide me the Reebok gifts or pay me back my money with damages and interests for the three months.

Regards
Ramana Rao
Consultant Genpact India

Prakash K Goklani
A - 202 Panchsheel Society,
Radhagram, Vakola Bridge,
Santacruz (East),
Mumbai - 400 055.
11th December, 2009

Tel No. 2668 0164 / Mobile No.[protected].

Vodafone.
Mumbai.

Regarding: Bill charged problem for October-November.


Dear Sir,


I, Mr. Prakash K Goklani, mobile number[protected].

- I have list of problems in your last 2 bills. I am given you in writing because instruction given on phone or in Santacruz (West) gallery are not followed.

1. On 18th - 22nd September, 2009 I have visited twice and told in your Santacruz (West) gallery to cancel all additional services except Cricket alerts But even in this month, I was receiving Beauty tips/Bible.
2. In October told to stop all services, but I am charged Rs. 842/- in November bill for no downloads.
3. I had asked for GPRS charges/Packages thrice but not replied till date, by phone as well as in gallery.
I think you are keeping me in dark on many things.
4. Major problem is my bill has come Rs. 5865.04 when I received this amount SMS, I had asked for explanation
on your customer care number 111 immediately, and later visited your Gallery for explanation. But not got
proper feedback. I asked them to see previous months bills, Why they were not bothered to send me alert message
when bill overshooted? When they send unuseful 50 messages in a month.


Kindly let me know why I should pay for services which they were told to stop and your negligence.

Why such a mess in your services.
.

Now from 2-3 days you have stopped my all services, I hope you make proper changes in my bills.
.


Thanking You,


(Prakash K Goklani)

on 12th Dec., 2009 there Santacruz (W) Gallery is refusing to acknowledge the above written complaint.

Dear Mr. Sanil,

Thank you for taking the time to speak with us. We hope we have addressed your concern regarding refund amount for Vodafone mobile numbers [protected] and [protected].

In case you need any further assistance, do call or email us, We’ll do our best help you.

Happy to help,
Balvinder Kaur
Vodafone Care
Contact numbers
Vodafone Care : 111 or +91-[protected]...

even after my repeated request and my subscription to do not disturb category, Im being repeatedly disturbed day and night from vodafone promotional calls. if this practice is not ceased with immediate effect, I will be forced to approach consumer court.

I want to draw your kind attenttion towards irreguar opening since last six month and regularly closing of vodafone mini store since last two days. The Mini store at Beawar namely Krishna Corporation is continue closed since last tow days. It is also closed today.Due to that I am facing great problesms perputally .
Sir , It is a proud for being a member of such a great and universal telecom company since last eight years continually.
I am also honoured by Vodafone and delared prime customer from time to time by Vodafone Rajasthan.
Sir please look into the matter and do the needful urgently to provide relief many vodafone customer at Beawar city ny terminating the agency of mini store for such an extreme careless thru representing of such a great worldwide company.
Thankingy You

Subject: Wrong information provided by Vodafone Executive regarding postpaid connection.

This is with reference to the call i recieved from yVodafone office providing information on STD Plan @ Rs. 299 per month. I was informed that on taking a new vodafone postpaid connection for monthly rental of Rs. 299, i will get the following benefits:
1) Talktime worth Rs. 299
2) free vodafone to vodafone local calls for Rs. 50
3) Unlimited free calls to any 1 vodafone mobile number, STD or local.

As i was keen on taking a plan for lower STD call rates, I agreed to take this connection. Vodafone executive came at my residence on 7th December, 2009 to get:
1) identification proof: I have submitted the ID Card for Bar Council of Delhi.
2) photograph.
3) Form filled up.

I paid 250 Rs. for the same and i have receipt for that amount. I was given a blank sim card.

On 8th December 2009, i got a call from their executive asking me for details with regard the number on which i want unlimited free calls. On telling him the number, i was being told that it is not valid on STD calls. On informing that this was what i was being told and this is the only reason why i was willing to change my service provider from Idea to Vodafone, he told me that he will inquire and call back.

I did not recieve any call and my calls are not being answered.

This is a clear indicator of bad customer service. I would like to tell you that this act on part of the company is causing me a lot of trouble. I am tensed about submission of ID proof anf fear its misuse. Also after paying 250 Rs, all i get is a blank SIm Card and no connection has been issued as yet. they said it will be done within 72 hours and that has not happened till now.

I seek redressal in the form of the activation of the scheme as promised. They are not taking my calls and have not responded to my mail as well. This is clear violation of my right as a consumer and they have an obligation to rectify the mistake they commited on their part.

Regards

Monica Sood
New Delhi

I have purchased one vodafone prepaid SIM card carrying contact no.[protected] and sim card no.[protected] on 06.12.09 with all the relevant document like photo identity card, passport size colour photo, duly signed application form. But till now it is not activated. I have submitted all the document to a shop namely "Great India Movies at SCF-88, G Floor, Sector-14, Huda Market Gurgaon (Haryana), Telephone no.[protected], email Id [protected]@yahoo.co.in. I have contacted with them so many times but allways they said, they have deposited to Vodafone and vodafone customer care said they have not received. That's why it is not activated till now. Kindly look after that matter.

Have purchase Rs.30 Paper Recharge Card But There Is Not Pin Number.Pin Number Is Damaged After Crash. Please Give Me Secret Pin Of This Card On My E-mail ID Or Recharge On My Number [protected] and card serial number is [protected]

Attn : Vodafone Customer Care

My Vodafone Mobile No.[protected]. Yesterday (09.12.09) I got a continuous call from Vodafone (call from Mobile No. [protected] to my another mobile no.[protected] - between 5.53 pm and 6.28 pm.). Yet I didn’t have any pending payment for my mobile no.[protected]. Some unavoidable circumstances this time only I am late to pay my bill (ie., Rs.400/- only). Yesterday (09.12.09) when I was in my office, one girl from vodafone spoke about my bill payment. Yesterday she spoke with me with very indecent words. I felt very hurt. She was disturbing my time very much useless. I don’t like to pay my bill because of this nuisance call from Vodafone.

If you not take necessary action regarding this call from that useless girl (Vodafone), I will withdraw my Vodafone connection.

Sumithra

There is no Signal for the Vodafone Handsets in the below mention premises

NDS-India
#9, Ashford Park View,
80 Ft. Road, 3rd Block,
Koramangala
Bangalore
Karnataka
560034

Can u please provide some solution for the signal issue.

Sir
I am Aditi Suneja. My no is [protected].
I have registered a complaint 5-6 days back, and complaint no is [protected]. I cannot connect to an airtel no [protected], it always show call disconnected. This is a problem with my vodaphone no, and not in my handset, as I have already checked. I tried convincing ur vodaphone employers, but their response till now is nill. They say we will resove this, everytime. It is my last trial to get my problem solved, otherwise I have to change no, as i have no other option.

I have to change my vodaphone no and take a new airtel conection, as I am sick of asking again and again vodaphone customer care employees to resolve this issue.
But, such a careless attitute was not expected from a reputed organisation.

Kindly co-operate and look into the matter, as this is an insult of your esteemed organization, if your company cannot satisfythe customers.

Thanks & Regards
Aditi Suneja
[protected]

Hi Sir/Madam
I was using Vodafone services from last many years.
Due to my transfer from Delhi to Bangalore I requested a "Safe Custody" plan from Vodafone, but after sending mails again and again the company haven't changed my plan and on the top of it they continously pile on the bills on my name.
I had requested them many times but there was no positive response.
I had contacted the regional manager (for that particular region) and he told me to e-mail him the problem but in spite of mailing him many times there was no response from his side and when I tried to contact him through phone he is not picking up my calls.
I am in real need for help and going through mental problem due to their unprofessional behaviour, they had mounted a huge amount on my name, Sir kindly take some necessary measure to resolve the issue.
I am helpless and looking at you with great expectations.

My number: +91-[protected]
Name : Shobhit Gupta

I would be really thankful and obliged to get a positive response from your side.

With Regards
Shobhit Gupta