Vodafone India Complaints & Reviews

hi,

I have forwarded below request one month back but I have not got any response from Vodafone... Now I have received a bill of Rs. 4815... I am surprised at this carelessness being shown from Vodafone.. At least a response from Vodafone could have helped me save on this amount. I request you to do the needful at the earliest and also if possible revert all the charges levied on me beyond 1st Nov as I have specifically requested to disconnect the number.. Infact my I have switched off my phone long back..


Regards,
Vaibhav Mahajan




----- Forwarded Message ----
From: Vaibhav Mahajan <[protected]@yahoo.co.in>
To: vodafonecare.[protected]@vodafone.com
Sent: Tue, 27 October, 2009 9:38:43 AM
Subject: disconnection of [protected]


Hi,

I am Vaibhav Mahajan holding postpaid connection of Vodafone [protected]. I have now shifted to UAE and I wish to disconnect the mentioned connection. You are requested to kindly disconnect this number w.e.f 1st Nov.2009. My billing is done through ECS, hence after disconnection, you may generate the final bill and get the same paid through ECS.


Regards,
Vaibhav Mahajan

Hi, I am a vodafone customer ([protected]) for last 8 years. (previously known as Hutch and Essar) but now I feel that why i took this connection as they are not at all responsive and kind enough to handle customer's hue and cry. I registered myself for DND (Do not Disturb) service since August 2008. But I dont think that Vodafone is following the guidelines that TRAI has issued for unwanted calls for all the telecom service providers. I still get Calls from Vodafone Servers atleast once a day. And I have registered this complaint a lot of times to Customer care executive and even to their Nodal officer but no one gives responsible response to my complaints. I have registered these complaints through emails as well. But they either disconnect the call or dont reply to the emails. This problem is not only with me, infact my wife is also facing the same issue with Vodafone. Now I dont know where to put complaint againt them and what action I should take.

Actually i bought this card in the month of may. i made payment regularly once i used this card.
And sales person was committed with me that there is watch gift when you buy this card. After that l
made complaint aganist this more than 2 times but stil i am not receiving any feedback from vodafone.
Mean while from the agency side they are torchouring me to pay the bill .. And daily i got more than 500 msg form that agency, the numer is [protected],[protected],[protected]. as well as missed cal.

Actually i will ready to pay once they give clarification regarding this. but i am totally held up with this nonsense. i am unable to do my regular activity. kindly help me .

And my vodafone num is - [protected].

The company people requested me to start vodafone refill servise in my studio and i paid for the demo card and refill of Rs 250 for the same they gave me the demo card the next day but its been about two months but the salesman of vodafone and the managers have not taken any interest in my problem ,they just promise to look into the matter and thats all , i feel the thane salesguys are cheats they are interested only in their commissions. my number is [protected].

Dear Officer Customer relations,I am holding a roaming connection issued to me by your store in Kalyani Nagar Pune.Currently I am at Baihar(Dist-Balghat)MP.All my colleages having vodafone services are connected for calls tp receie and phone hrough Idea net work as your usness partner,Where as am not able toget your services depite of my written complaint to your abov store.I being senior executive f a compay need to be available on phone for business.Mymobile number is [protected].If my roaing ervices are not commenced even after this mailto you ,I will have no other option but to lodge a case against your company for deficiency of services at proper lgal forum asking for damages incurred on abovdeficiency o your srvices.Please addess my complaint withoutfrther loss of time.Hing for a quick redressal of my complaint.hanking ,Sincerely,Vijay V Moharir

Sir,
My name is kandhasmay and i have recieved a massege in my mobile ([protected]) from TM-CCAD on 27 November 2009 at 6:29:55 am that I have wone 1 million pounds in the coca-cola award draw 2009. contact Mr. Scott Phillip [protected]@yahoo.com.hk

My mobile no.is[protected] since last 2 years. It was on the corporate account & now it is shifted to individual account. The vodafone sent me the SMS to visit the vodafone Vashi store on 18/11/2009 and I visited their Vashi store & they have told me that their person will visit the house within 48 hours.I tried to remain present for 2 days ,but nobody visited the house. Now, again today i.e on 27/11/2009, the SMS has been recived saying to contact their number [protected]. When I contacted them, the person attending the call clearly told that the person was sent to visit the house & was trying to contact me but on the wrong mobile no.[protected].I asked the person to send the person for verification again, but he refuses to send & pressurising me to visit the vodafone store again or otherwise they will withdraw the services. The person was not ready to give the line to his boss for further talk.

This is not acceptable to me as they are forcing me to visit the store because of their mistake of giving wrong contact number of mine. Secondly, because of their mistake, they can not terminate my services.

Dear sir/madam,
i belong to kochi,kerala. Last month i had called up the customer care to know if i could club the Rs.64 bonus card with the Rs 45 monthly pack. Not once ,but i called thrice to confirm. i was told that it was possible to club them both. But since this sunday my SMS is being charged Rs.1 instead of 20 paise. and i no longer enjoy @) paise for ythe calls either..which i was enjoying until this afternoon.
When i called the customer care they asked me to call after 2 hrs since their system was'nt working i belive. I called after 48HOURS..n they asked me to call after 2HOURS again...what exactly were threy upto i dont know.
And today when i called again i was put on hold for 10 mins without no response absolutely. I hope you understand that my time is for no one to waste.. i gave them another call and this time i was told i cannot club the Rs45 bonus with the Rs 64. What i dont understand is .. why different people in the organization are saying different things!!! Moreover i was asked to switch to malayalam from english while registering my complaint!! And not to mention My money will go to waste if i do not get the 45 offer. Please do keep in mind thta i had confirmed it THRICE from the customer care before i recharged!!
With this im quite sure that u've understood that the service provided by Vodafone is highly inefficient. I expect a response from you ASAP n i hope its a satisfactory one
Thank you
Anjali Sudhindran([protected])

RES. SIR

THAT I VARINDER KUMAR RES. OF CENTRAL TOWN JALANDHAR MY CELL NO.[protected].
THAT AS ON 18.11.2009 VODAFONE CO HAS DEDUCT RS.45 FROM FROM MY ACCOUNT
AND SAID THAT A CALLER TUNE SERVICE HAS ACTIVATE ON YOUR CELL WITHOUT MY
ANY REQUEST. I HAVE LOADGED A COMPLAINTS (NO.[protected])BUT NOTHING IS
DONE YET.
AGAIN AS ON 19.11.2009 THIS CO HAS DEDUCT RS. 45 FROM MY ACCOUNT AND SAID
THAT A MISSING CALL INFORMATION SERVICE ACTIVATE ON YOUR CELL WITHOUT MY
REQUEAT.I HAVE LOADGED A COMPLAINT IN CUSTOMER CARE(NO.[protected]).

AS ON 24.11.2009 THEY REVERT RS. 30 IN MY ACCOUNT BUT THEY BARRED MY OUTGOING CALL SERVICE WITHOUT MY REQUEST.THEY HARASSED ME BECAUSE I FILED A COMPLAINTS TO NODAL OFFICER OF VODAFONE CO.

SO SIR I REQUEST TO YOUR GOODSELF THAT PLS MAKE AN EFFORT TO ACTIVATE MY OUTGOING CALL SERVICE AND REFUND MY MONEY WHICH DEDUCT FROM MY ACCOUNT.
REGARDS
VARINDER KUMAR

Hi

Please send me the caller tune code for the somg:boulevard of broken dreams by green day.I am not able to find it in your search options.
Please help.

dear,sirmadam,plz stop sending ur quiz question,because of this i m suffering from battery back up problem.plz stop it soonly.my no.is [protected],from delhi,noida

Hi,
As i have not received the detailed bill,Could you Please send me the detailed bill amount ( for the months October and November) for the phone no:[protected]( vodafone postpaid ) to my mail id. Also send me the procedures to pay the bill online.

Hi,

My mobile no is [protected]

1. I am not able to see my balance amount, I reported this issue more than 5 times in last two months
Customer care people says it will be resolved in 24 hours. but there in no resolution.

2. They will deduct money form my accout wiht out any notification, i requested thrice to intimate me before ducting money , but they wont send any update regarding the deductions even now.


Regards,
Balaji.G

HELLO,

THE REQUEST FOR PLAN CHANGE WAS GIVEN ON 10-NOV. WHY IT HAS NOT BEEN CHANGED TILL DATE?? BILLING CYCLE STARTED ON 18-NOV. THIS WAS ALSO CONFIRMED BY SMS ON 12-NOV THAT IT WILL BE CHANGED AS PER BILLING CYCLE. HAD MADE 10 CALLS TILL DATE AND WAS GIVEN VARIOUS MISGUIDING INFORMATION LIKE "IT WILL CHANGED BY 21-NOV",IT WILL BE CHANGED ONLY ON 18-DEC AS REQUEST WAS RECEIVED ON 18-NOV", ETC.

THIS IS HIGHLY UNACCEPTABLE AS YOU ALL ARE RESPONSIBLE FOR THIS DELAY. THIS SHOWS VERY POOR CUSTOMER SERVICE, NO SENSE O[censored]RGENCY. PLEASE RESOLVE IMMEDIATELY OTHERWISE I AM READY TO ESCALATE TO THE HIGHEST LEVEL.


Regards,
Sandip Raj
Head - Service Delivery, HRO Platform
Tata Consultancy Services
Ph:- +[protected]
Buzz:- 422 3437
Cell:- +91 [protected]
Mailto: sandip.[protected]@tcs.com
Website: http://www.tcs.com
____________________________________________
Experience certainty. IT Services
Business Solutions
Outsourcing
____________________________________________


From: Sandip Raj/MUM/TCS
To: corporate.[protected]@vodafone.com
Date: 11/18/2009 11:09 AM
Subject: Request: Change Talktime Plan from CUG 199 to Enterprise Advantage 150 for mobile no [protected]


Please let me know if the plan is changed or not.......


Regards,
Sandip Raj
Head - Service Delivery, HRO Platform
Tata Consultancy Services
Ph:- +[protected]
Buzz:- 422 3437
Cell:- +91 [protected]
Mailto: sandip.[protected]@tcs.com
Website: http://www.tcs.com
____________________________________________
Experience certainty. IT Services
Business Solutions
Outsourcing
____________________________________________

I have received a mesg if don’t want to deceived it. I will send sms and but still not received difference amount . MY No: [protected]
waiting your reply
thanks

As per the plan, for rental of Rs. 199.00, available talktime is for Rs. 199.00 and GPRS is unlimited for fixed rent of Rs. 150.00. But during initial billing to adjust the credit limit of Rs. 1000.00, Vodafone is calculating GPRS in terms of money and has stopped services as the credit limit has crossed. Talk value is still well below Rs. 199.00. As GPRS is unlimited , its not fair for Vodafone to use GPRS to take into account. By this the company is actually restricting the GPRS services, which is as per plan "UNLIMITED". Vodafone is making customer fool as all these concessions will be available during billing adte only and till then wait with an number in your hand.

Very bad experience.

Hi Sir,

If service of Voice chat is not applicable in UP East how they can charge for the same .....please refund the same amount...


Dear Mr. Gupta,

Thank you for your email dated 23rd November,2009 regarding deactivation of Value added services on your Vodafone number [protected].

We sincerely regret the inconvenience caused to you due to the delay in replying to your e-mail.

We would like to inform you that Voice chat service is applicable in Vodafone UPE circle.

Details of Rs 118/- tariff are as follows:

Local V 2 V ? 20p/min
Local V 2 O ? 30p/min
Local V 2 LL ? 50p/min. Validity 30 days

If you wish to know the talk time and validity of the various Vodafone recharges available on etop then sms E <amount> to 111 or for recharge coupons sms R <amount> to 111. This service is toll free.

We hope we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We'll do our best to help you.

Happy to help,

Rahul Sabharwal

Vodafone Care

Contact numbers

Vodafone Care : 111 or +91-([protected])

(Toll free from Vodafone mobile phones within the home network)

Fax number : +[protected]

E-mail : (vodafonecare.[protected]@vodafone.com)

Website : http://www.vodafone.in/


---- Original Message ----
From: Vivek.[protected]@in.fujitsu.com
Sent: 23-Nov-2009 11:15:44
To: vodafonecare.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com
Subject: FW: Complaint regarding Vodafone number [protected]...

Hi Team,


May I know the reason for the delay in response or should I go to the consumer forum for the same....
If the service is not there how Vodafone can deduct the amount from the customer ..........

Need an early response else you will loose 5-6 valuable customer .............



-----Original Message-----
From: Vivek Gupta
Sent: Wednesday, November 18, 2009 9:56 AM
To: 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Complaint regarding Vodafone number [protected]... [REF:[protected]]

Hi Rahul Sabarwal ,

Just by saying and regretting will not solve this issue I need more clarification and what about Voice chat this service is not applicable in UP East then why this charge has been deducted from my number....

Also need more clarity regarding 118 Tariff if the same facility is available in less money then why this is still in existence .....

I am very hurt from Vodafone as I am the Vodafone user since last 6 years totally...
I have all the Vodafone number and a big promoter of this company

Need more clarity before deactivating any thing


Thanks
You can call me at [protected]



-----Original Message-----
From: Vodafone Care [mailto:vodafonecare.[protected]@vodafone.com]
Sent: Tuesday, November 17, 2009 4:10 PM
To: Vivek Gupta
Subject: Re: Complaint regarding Vodafone number [protected]... [REF:[protected]]

Dear Mr. Gupta,

Thank you for your email dated 17th November,2009 regarding deactivation of Value added services on your Vodafone number [protected].

We sincerely regret the inconvenience caused to you.

We would like to inform you that the request given by you has been forwarded to the concerned department and the following services will be deactivated on the above mentioned number within 24 working hours:

1)Combo.
2)Voice chat.
3)Caller tune.

If you wish to know the talk time and validity of the various Vodafone recharges available on etop then sms E <amount> to 111 or for recharge coupons sms R <amount> to 111. This service is toll free.

We hope we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We'll do our best to help you.

Happy to help,

Rahul Sabharwal

Vodafone Care

Contact numbers

Vodafone Care : 111 or +91-([protected])

(Toll free from Vodafone mobile phones within the home network)

Fax number : +[protected]

E-mail : (vodafonecare.[protected]@vodafone.com)

Website : http://www.vodafone.in/



---- Original Message ----
From: Vivek.[protected]@in.fujitsu.com
Sent: 17-Nov-2009 16:57:09
To: vodafonecare.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com
Cc: [protected]@gmail.com
Subject: Complaint regarding Vodafone number [protected]...

Hi Team,



This is Vivek Gupta from Noida.

First I want to let you know that I am having 7 vodafone numbers in my family but first time I am getting frustrated due to some unnecessary charges.

[protected]---Vivek Gupta since last 14 Months Noida

[protected]---Vaishali Gupta Since last 24 Months

[protected]---s.p gupta since last 4 Year

[protected] Vibha Gupta since last 2 years







Now I have a complaint regarding [protected] ....there are few services which are applied on this number



Like Voice Tag which is not usable at all charges 30 Rs/-

Caller Tune Which we have never applied through sms as my dad do not know all those things

118 Tarrif .....this is absolutely wrong the benefits what we are getting in this tariff is easily available in .50 paise daily so why this is still in use..



I want some quick and good response ...and kindly deactivate everything .....or I am willing to close all such accounts

I am also going to consumer forum if I am not getting the correct answer we have never activated such services .......



Last 4-5 transaction details are.....



Thanks & Regards:
Vivek Gupta
IT Consultant-QAT
Fujitsu Consulting India Private Limited A-207, Sector-63, Noida - 201301 Phone (+[protected] Extn - 2383

Mobile-[protected]
www.fujitsu.com <http://www.fujitsu.com/>





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DISCLAIMER:
This e-mail and any attached files may contain confidential and/or privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive this e-mail for the recipient), you may not review, copy or distribute this message. Please contact the sender by reply e-mail and delete all copies of this message:Fujitsu Consulting India Pvt Limited “This email and any attachments thereto are confidential and intended solely for the use of the individual or entity to whom they are addressed. This message contains confidential information and is intended only for the individual named. If you are not the intended recipient / named addressee you should not disseminate, distribute, reproduce or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Please further note that transmission cannot be guaranteed to be secure or error-free".

Hi,

I have been receiving obscene promotional messages from vodafone and they are crossing a limit these days. I just received a message stating - ' November ki sardiyon main payen sundariyon ka saath.... and so on.' and the I never thought company like vodafone could droop to such levels. Hoping for some action on this aspect.

Thanks
Amit

23.11.2009

The Consumer Protection Team,

Dear Sirs,

Sub: Misguided - Refund of Deposit of Mobile No. [protected] by Vodafone.

I am sending here below complaint against Vodafone for cheating with existing customers for new connection. Please go though the fact and take necessary step and save me from strategy of cheating with customers by company

I have paid Rs. 299.00 towards Deposit for New connection on 14.08.09 to Global Direct under Receipt No. GD-AZ 19607 dated 14.08.09 by cheque No. 112376 drawn on Shri Arihant Co-op Bank Ltd. Mulund Branch to representative Mr. Imran Husain Memon.

He has given me false promises and schemes for Independence Day celebration scheme.

I have enquired and find that schemes are available regularly. On 16.08.09 I contacted Mr. Aziz and Mr. Mahadev of Global Direct tell the story they advice me to reply on 1st call for verification and refused not interested and don’t activate my No. and you will get full refund within 3 days.

I have recd call and refused and requested for refund. But surprisingly I have recd card duly activated through courier which was not accepted by me. After 2/3 days for address verification man visited that time also refused and given remarks for cancellation.

Then I visited Vodafone Gallery at Mulund for cancellation and refund they have discussed the problem with Global Direct seniors on 27.08.09 and they promised they will verify and call me to give report but till date not a single call recd from any one.

After that I have follow up regularly with Vodafone over telephone, Personal visits to gallery and correspondence through email and they told me that Rs. 149.00 towards activation charges not refunded at any cost but you will get Rs. 150.00 towards deposit with us with in 60 days but till date that amount also not recd. by me.

Now I request you to take up the matter seriously with the Vodafone and get my money back as cheating with existing customers for new connection strategy was made with compensation of mentally harassment and interest on amount. As I have already 4 connections of Vodafone company in my family.

Thanking you and awaiting you positive reply very soon.

With Regards,

Harish Thakker

my mobile no. is [protected]. I opted for FF service on one vodafone no. but even after getting the conformation the call charges are not revised, wen i call the CC they said u are given 1 p/sec call from company and u need to recharge top up of 33 to have your FF pack active again. I recharged online with 33 n received the confirmation sms, but even then my call rate is again 1 p/sec and the FF service is nt active. When I calld The CC 2day I.e 23rd Nov. they said u havnt recharged wid 33. when i forced them by telling the date n time i.e 21st nov 9:23 am they said yes u hv recharged and they cut down d phne wen i again called they said no u recharged wid 32 nt 33 n cut d phne i again called nw dey said u recharged wid 35 n same cut d phne. I told dem 2 connect me 2 Higher Official bt dey only put ma call on hold with NO reply 8 times.

THIS IS PURE N HARASSMENT TO THE CONSUMER.HOPE THIS WOULD BE DEALT VERY