Vodafone India Complaints & Reviews

Dear Sir/Madam,

I am Mr. Dibya Ghosh from Kolkata & I am a subscriber of Vodafone for the last 6 years, since the day Hutch had ventured the Kolkata market. My cell number is [protected]. I am a "Certified Financial Planner" & a "Direct Tax Consultant" by profession.

I was happy with Vodafone till some years ago, but since the last 1 year, I am totally dissatisfied with the marketing strategies that the company has adopted. I mean to say the company has adopted the policy of calling the customers 'n' number of times in a day for subscribing to caller tunes. Well by mistake once I had pressed the button & a caller tune was copied. Now I had accepted my fault & paid a sum of Rs. 45/- without arguing with any body. I accept it was my fault & none of Vodafone's business.

Till August 2009 I was availing the Post Paid services of Vodafone, but due to recession I was going through a dark phase of my life. I had to bring down my overhead expenses, so I had opted for the Prepaid services after clearing of the monthly charges or dues for the current month. Now as per the rule book (formed by Vodafone) I am supposed to get my refund of Rs. 500/- within 2-3 months. I still remember the day I had subscribed for the Prepaid Service I had received couple of calls from the Head Office of Vodafone located at Constantia Building (UN Brahmachari Road Kolkata) from Mr. Bose confirming that within 1 month I will receive a cheque of Rs. 500/- as refund from Vodafone. However, I have not received any cheque till now. Why is this happening I fail to understand?

Yes on the 30th of November 2009 I had visited the Vodafone store which is located at DLF IT PARK, SHOP NO 35 & 36, RAJARHAT - 700156. The store representative with whom I had interacted had given me a new clause wherein I am not supposed to get my refund because I had not completed the stipulated locking period. Now it is quite surprising & ridiculous how rules can change over a period of 3 months (Aug - November)?

It is always the poor customer who suffers at the end & not the company. The company’s higher officials always avoid confronting the customers & use the front end representatives to pacify the burnt customers by giving asymmetric information.

Dibya Ghosh.
AK - 23, Salt Lake City
Sector - 2
Kolkata - 700091.
Ph no[protected].

Dear Sir,

This is Vasanth kumar Ts from MEG & centre(Army) sir My request is I take ur Vodafone Post paid connection last year, and my credit limit is Rs 5000/- pm and I deposit of Rs 800/- Initially. But one thing i dont no why u put late fee and for one or two days late you can put through 50Rs/day. so pl I request u clarify this.

Thank You
[protected]

Dear Sir,

On 1st December 2009 at 7.36 pm, i received a call from Vodafone (Tel No. [protected]) informing me that i will be getting 220 mins of free STD calls & there will be no rental charged for the same or there is no hidden cost... Its absolutely free... When i inquired about this from the Vodafone Customer Care (Tel No. 111), i was informed that there is no such facility...
Please let me know what should i do.. I just feel that vodafone is trying to make money by giving false information...
Around a month ago, i had received a call from the same above mention no. informing that i wont be charged for GRPS.. There will be no downloading charges also.. But to my surprise, i was charged... When i contacted the customer care, the only reply i got was "we are sorry"...

I hope i would get some positive response from your side...

Awaiting for a reply..

Regards,
Rohit Maheshwari...

Sir
With due respect I want to say that, i have received an sms from Vodafone cellular service that my MCI (Missed Called Alerts) have be activated, though I haven't registered for that.
Hence they have deducted Monthly amount of Rs 30 from my account.
When contacted customer care, they, too, being rude and indifferent towards the issue said that nothing can happened towards the same

I, being, plundered consumer seeks help from consumer forum and to get justice :(

Hope you will look into the matter

Thanking you
Yours Sincerely

Nikhil

Vodafone No: +91-[protected]

Jalandhar

Dear Sir / Madam,

I lost a vodafone sim and got replacement sim on 26.11.2009 from Vodafone show room at TTK Road, Chennai but still now the sim is not yet activated and it always displays simcard registration failed, so please do rectify the problem at the earliest without any delay.The number is [protected] and the sim number is[protected], whenever i try speaking to the customer care executive to collect information about the dealer telephone number to contact them. Customer service is unable to provide the number. Request you to activate the above number. waiting for your reply. Please contact my BSNL No.[protected].

G.Jayaprakash

Dear Sir,

I lost my Nokia Mobile with Vodafone Prepaid Sim Card NO. [protected] on dtd. 24.11.2009 Thrusday in Bus staition Valsad,

I went to Vodafone Customer care , Valsad on 27.11.2009 friday to deactive prevoius prepaid sim card no. [protected] and again the same Sim card no. [protected] issued from vodafone customer care valsad on 27.11.09 at 6.30 P.M. But yet not activated the presentsim card no. [protected] after at least 48 hours gone.

pls. do the needful and active urgently

Gopalsinhji Chauhan
Atul Ltd, Atul, Valsad [protected]

Happy to Help?????????????

After 22 days..........................

As on date 30.11.09 I have a prepaid sim card replaced by Vodafone store,
mahipalpur w.r.t my application on 08/11/09 to convert my postpaid
connection [protected] in prepaid. but till now my prepaid sim not activated.




[protected] Forwarded message[protected]
From: Shishupal Singh <[protected]@gmail.com>
Date: Thu, Nov 26, 2009 at 2:59 PM
Subject: Services of Vodafone mobile number [protected] [REF:[protected]]
To: vodafonecare.[protected]@vodafone.com, sanjays.[protected]@vodafone.com
Cc: nidhi.[protected]@vodafone.com



happy to help???????????????????


can you hear me??????????????????????




Shishupal Singh
[protected] / [protected]


[protected] Forwarded message[protected]
From: Vodafone Care <vodafonecare.[protected]@vodafone.com>
Date: Mon, Nov 23, 2009 at 3:13 PM
Subject: Services of your Vodafone mobile number [protected] [REF:[protected]]
To: [protected]@gmail.com



Dear Mr. Singh,

Thank you for your e-mail dated 20/11/09 regarding the services of your Vodafone mobile number [protected].
We sincerely regret the inconvenience caused to you.

We would like to confirm to you that we have forwarded the details of your request regarding the migration of your Vodafone number into prepaid, to our Specialized Vodafone Care Team. Your service request number is [protected]. We request you to kindly provide us 48 working hours to get the same checked and revert back to you with the feedback.

Assuring you with the best of our services at all times.

We at Vodafone believe in customer satisfaction. Please be assured, that we are committed to providing you and all of our customers with the highest standards of service in the industry.


In the meantime, if you need any further assistance, please do call us on 111 toll free from your Vodafone mobile phone. We?ll do our best to help you.



Happy to help,
Abhinav Jain

Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91-[protected]/[protected]
E-mail : Vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in



---- Original Message ----
From: [protected]@gmail.com
Sent: 20-Nov-2009 13:57:03
To: vodafonecare.[protected]@vodafone.com
Subject: Fwd: Migration of services to prepaid on Vodafone mobile number [protected]

Happy to help,


kya main is sim ko drain main phenk
doon.........................





Shishupal Singh
[protected]


[protected] Forwarded message[protected]
From: Shishupal Singh <[protected]@gmail.com>
Date: Wed, Nov 18, 2009 at 11:20 AM
Subject: Fwd: Migration of services to prepaid on your Vodafone mobile
number [protected] [REF:[protected]]
To: vodafonecare.[protected]@vodafone.com



happy to help???????????????????

Please help
me.................................................








Shishupal Singh
[protected]


[protected] Forwarded message[protected]
From: Vodafone Care <vodafonecare.[protected]@vodafone.com>
Date: Tue, Nov 17, 2009 at 11:37 AM
Subject: Migration of services to prepaid on your Vodafone mobile number
[protected] [REF:[protected]]
To: [protected]@gmail.com


Dear Mr. Singh,

Thank you for your e-mail dated 14/11/09 regarding the migration of services
to prepaid on your Vodafone mobile number [protected].



We sincerely regret the delay in replying to your e-mail and the
inconvenience caused to you.



We would like to confirm to you that we have forwarded the details of your
concern regarding the migration of services to prepaid , to our Specialized
Vodafone Care Team. Your service request number is [protected]. We assure you
that the service would be activated within 24 working hours.



Assuring you with the best of our services at all times.



We hope, we have been able to resolve your concern to your
satisfaction. However, in case you need further assistance, do call or email
us. We?ll do our best to help you.



Happy to help,



Rachita Jaiswal



Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones
within the home network)
Fax number : +91-[protected]/[protected]
E-mail : *vodafonecare.[protected]@vodafone.com*
Website : *www.vodafone.in*

---- Original Message ----
From: [protected]@gmail.com
Sent: 14-Nov-2009 15:53:57
To: vodafonecare.[protected]@vodafone.com
Subject: Fwd: Postpaid to Prepaid

Dear,

As on date 14.11.09 I have a prepaid sim card replaced by Vodafone store,
mahipalpur w.r.t my application on 08/11/09 to convert my postpaid
connection [protected] in prepaid. Please activate my prepaid sim.

I have been paid all dues. last month bill (Rs 462) + uses value (Rs 26)
from 06/11/09 to 08/11/09 = 488.

I have been paid by mistake some acess paymant Rs 512, so I want to refund
this amount and security deposite Rs 250. plaese tell
me..............................

my alternate contact no. [protected]

For confirmation my details as -



Account status Name Shishu Pal Singh Vodafone A/C No.
1.23199687 Vodafone
No. [protected] Address Room No. - 42, Design Section (Highway) D.S.
Construction Ltd Nh-8, 24 Milestone, Delhi Gurgaon Border City
Gurgaon Pin
code 122016 Email Address1 [protected]@gmail.com Current talkplan Talk
222 Plan Activation date 29-OCT-08 Monthly billing date 06 Payment due
date 24-NOV-09 Mode of payment Cash PUK[protected] Outstanding amount
(Rs) -537.32 Credit limit (Rs) 2700 Unbilled amount (Rs) 26.95 Deposit
amount 250


[protected] Forwarded message[protected]
From: Shishupal Singh <[protected]@gmail.com>
Date: Tue, Nov 10, 2009 at 12:00 PM
Subject: Postpaid to Prepaid
To: vodafonecare.[protected]@vodafone.com



Sir,

I have applied at 08/11/09 for conversion my postpaid number
[protected] to prepaid from vodafone store mahipalpur. I recieved a prepaid
sim from store telling that this sim activate in 24 hour, but this sim not
activated till now. please help me.



Thank you





Shishupal Singh
[protected]

This email and any attachments thereto are confidential and intended solely
for the use of the individual or entity to whom they are addressed. This
message contains confidential information and is intended only for the
individual named. If you are not the intended recipient / named addressee
you should not disseminate, distribute, reproduce or copy this e-mail.
Please notify the sender immediately by e-mail if you have received this
e-mail by mistake and delete this e-mail from your system. If you are not
the intended recipient you are notified that disclosing, copying,
distributing or taking any action in reliance on the contents of this
information is strictly prohibited. Please further note that transmission
cannot be guaranteed to be secure or error-free".

“This email and any attachments thereto are confidential and intended solely for the use of the individual or entity to whom they are addressed. This message contains confidential information and is intended only for the individual named. If you are not the intended recipient / named addressee you should not disseminate, distribute, reproduce or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Please further note that transmission cannot be guaranteed to be secure or error-free".

hi,

I have forwarded below request one month back but I have not got any response from Vodafone... Now I have received a bill of Rs. 4815... I am surprised at this carelessness being shown from Vodafone.. At least a response from Vodafone could have helped me save on this amount. I request you to do the needful at the earliest and also if possible revert all the charges levied on me beyond 1st Nov as I have specifically requested to disconnect the number.. Infact my I have switched off my phone long back..


Regards,
Vaibhav Mahajan




----- Forwarded Message ----
From: Vaibhav Mahajan <[protected]@yahoo.co.in>
To: vodafonecare.[protected]@vodafone.com
Sent: Tue, 27 October, 2009 9:38:43 AM
Subject: disconnection of [protected]


Hi,

I am Vaibhav Mahajan holding postpaid connection of Vodafone [protected]. I have now shifted to UAE and I wish to disconnect the mentioned connection. You are requested to kindly disconnect this number w.e.f 1st Nov.2009. My billing is done through ECS, hence after disconnection, you may generate the final bill and get the same paid through ECS.


Regards,
Vaibhav Mahajan

Hi, I am a vodafone customer ([protected]) for last 8 years. (previously known as Hutch and Essar) but now I feel that why i took this connection as they are not at all responsive and kind enough to handle customer's hue and cry. I registered myself for DND (Do not Disturb) service since August 2008. But I dont think that Vodafone is following the guidelines that TRAI has issued for unwanted calls for all the telecom service providers. I still get Calls from Vodafone Servers atleast once a day. And I have registered this complaint a lot of times to Customer care executive and even to their Nodal officer but no one gives responsible response to my complaints. I have registered these complaints through emails as well. But they either disconnect the call or dont reply to the emails. This problem is not only with me, infact my wife is also facing the same issue with Vodafone. Now I dont know where to put complaint againt them and what action I should take.

Actually i bought this card in the month of may. i made payment regularly once i used this card.
And sales person was committed with me that there is watch gift when you buy this card. After that l
made complaint aganist this more than 2 times but stil i am not receiving any feedback from vodafone.
Mean while from the agency side they are torchouring me to pay the bill .. And daily i got more than 500 msg form that agency, the numer is [protected],[protected],[protected]. as well as missed cal.

Actually i will ready to pay once they give clarification regarding this. but i am totally held up with this nonsense. i am unable to do my regular activity. kindly help me .

And my vodafone num is - [protected].

The company people requested me to start vodafone refill servise in my studio and i paid for the demo card and refill of Rs 250 for the same they gave me the demo card the next day but its been about two months but the salesman of vodafone and the managers have not taken any interest in my problem ,they just promise to look into the matter and thats all , i feel the thane salesguys are cheats they are interested only in their commissions. my number is [protected].

Dear Officer Customer relations,I am holding a roaming connection issued to me by your store in Kalyani Nagar Pune.Currently I am at Baihar(Dist-Balghat)MP.All my colleages having vodafone services are connected for calls tp receie and phone hrough Idea net work as your usness partner,Where as am not able toget your services depite of my written complaint to your abov store.I being senior executive f a compay need to be available on phone for business.Mymobile number is [protected].If my roaing ervices are not commenced even after this mailto you ,I will have no other option but to lodge a case against your company for deficiency of services at proper lgal forum asking for damages incurred on abovdeficiency o your srvices.Please addess my complaint withoutfrther loss of time.Hing for a quick redressal of my complaint.hanking ,Sincerely,Vijay V Moharir

Sir,
My name is kandhasmay and i have recieved a massege in my mobile ([protected]) from TM-CCAD on 27 November 2009 at 6:29:55 am that I have wone 1 million pounds in the coca-cola award draw 2009. contact Mr. Scott Phillip [protected]@yahoo.com.hk

My mobile no.is[protected] since last 2 years. It was on the corporate account & now it is shifted to individual account. The vodafone sent me the SMS to visit the vodafone Vashi store on 18/11/2009 and I visited their Vashi store & they have told me that their person will visit the house within 48 hours.I tried to remain present for 2 days ,but nobody visited the house. Now, again today i.e on 27/11/2009, the SMS has been recived saying to contact their number [protected]. When I contacted them, the person attending the call clearly told that the person was sent to visit the house & was trying to contact me but on the wrong mobile no.[protected].I asked the person to send the person for verification again, but he refuses to send & pressurising me to visit the vodafone store again or otherwise they will withdraw the services. The person was not ready to give the line to his boss for further talk.

This is not acceptable to me as they are forcing me to visit the store because of their mistake of giving wrong contact number of mine. Secondly, because of their mistake, they can not terminate my services.

Dear sir/madam,
i belong to kochi,kerala. Last month i had called up the customer care to know if i could club the Rs.64 bonus card with the Rs 45 monthly pack. Not once ,but i called thrice to confirm. i was told that it was possible to club them both. But since this sunday my SMS is being charged Rs.1 instead of 20 paise. and i no longer enjoy @) paise for ythe calls either..which i was enjoying until this afternoon.
When i called the customer care they asked me to call after 2 hrs since their system was'nt working i belive. I called after 48HOURS..n they asked me to call after 2HOURS again...what exactly were threy upto i dont know.
And today when i called again i was put on hold for 10 mins without no response absolutely. I hope you understand that my time is for no one to waste.. i gave them another call and this time i was told i cannot club the Rs45 bonus with the Rs 64. What i dont understand is .. why different people in the organization are saying different things!!! Moreover i was asked to switch to malayalam from english while registering my complaint!! And not to mention My money will go to waste if i do not get the 45 offer. Please do keep in mind thta i had confirmed it THRICE from the customer care before i recharged!!
With this im quite sure that u've understood that the service provided by Vodafone is highly inefficient. I expect a response from you ASAP n i hope its a satisfactory one
Thank you
Anjali Sudhindran([protected])

RES. SIR

THAT I VARINDER KUMAR RES. OF CENTRAL TOWN JALANDHAR MY CELL NO.[protected].
THAT AS ON 18.11.2009 VODAFONE CO HAS DEDUCT RS.45 FROM FROM MY ACCOUNT
AND SAID THAT A CALLER TUNE SERVICE HAS ACTIVATE ON YOUR CELL WITHOUT MY
ANY REQUEST. I HAVE LOADGED A COMPLAINTS (NO.[protected])BUT NOTHING IS
DONE YET.
AGAIN AS ON 19.11.2009 THIS CO HAS DEDUCT RS. 45 FROM MY ACCOUNT AND SAID
THAT A MISSING CALL INFORMATION SERVICE ACTIVATE ON YOUR CELL WITHOUT MY
REQUEAT.I HAVE LOADGED A COMPLAINT IN CUSTOMER CARE(NO.[protected]).

AS ON 24.11.2009 THEY REVERT RS. 30 IN MY ACCOUNT BUT THEY BARRED MY OUTGOING CALL SERVICE WITHOUT MY REQUEST.THEY HARASSED ME BECAUSE I FILED A COMPLAINTS TO NODAL OFFICER OF VODAFONE CO.

SO SIR I REQUEST TO YOUR GOODSELF THAT PLS MAKE AN EFFORT TO ACTIVATE MY OUTGOING CALL SERVICE AND REFUND MY MONEY WHICH DEDUCT FROM MY ACCOUNT.
REGARDS
VARINDER KUMAR

Hi

Please send me the caller tune code for the somg:boulevard of broken dreams by green day.I am not able to find it in your search options.
Please help.

dear,sirmadam,plz stop sending ur quiz question,because of this i m suffering from battery back up problem.plz stop it soonly.my no.is [protected],from delhi,noida

Hi,
As i have not received the detailed bill,Could you Please send me the detailed bill amount ( for the months October and November) for the phone no:[protected]( vodafone postpaid ) to my mail id. Also send me the procedures to pay the bill online.

Hi,

My mobile no is [protected]

1. I am not able to see my balance amount, I reported this issue more than 5 times in last two months
Customer care people says it will be resolved in 24 hours. but there in no resolution.

2. They will deduct money form my accout wiht out any notification, i requested thrice to intimate me before ducting money , but they wont send any update regarding the deductions even now.


Regards,
Balaji.G